Vi at Grayhawk

Offers Assisted Living, Independent Living, Nursing Homes, Continuing Care Communities, and Memory Care

15 Reviews

$$$$

7501 East Thompson Peak Parkway

Scottsdale

85255

Vi at Grayhawk

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4.2 15

parv 2022-03-10 Moving date changed a few times. The place was absolutely dirty when they turned over the key. Took months till they fixed and corrected all problems. Salesperson was not cooperative at all and rude. 2 weeks after we moved in the pandemic hit. We did not get our Covid vaccines right away while other senior centers already got theirs. My husband had a surgery in hospital mid 2021 , after the surgery he was transferred to skilled nursing care on the premises.. Thes staff were unfriendly and the care was almost none! The overnight nurse told him don’t call me I don’t have time for you ! The nurse opened the catheter and urine spilled on the carpet . Not only he didn’t attempt to clean it he stepped right in it and walked all over the carpet. The room itself had nothing pleasant and had a tv that didn’t work good. The food was not good either. During the Covid they closed all Activities and didn’t have anything going on for a longtime. The management staff there very unfriendly and dry. Never looked at us when went by them to say hi Mr or Mrs…..just cold feeling. The only people were friendly were dining room and concierge staff . Also the residents were very nice. I am/was a resident of this facility

5 2 1

M Willis 2021-06-16 This facility looks great but it is aging so major repairs and renovations are continuous. Extremely noisy Monday-Friday from 8-5. Staff is friendly and there are many planned activities. Common areas are on the small size so if you want to escape your apartment it can be difficult to find a spot that is not in use. The apartments are nice with good floor plans and ample Sq footage. I am/was a resident of this facility

5 2 1

Reviewer#AT0306B 2021-04-01 My mother is currently in the Vi at Grayhawk. The overall experience has been fine. Everything has been very, very good, especially with COVID; they have gone above and beyond to keep everybody safe. They're very diligent, very good, and I have nothing bad to say about them at all. They have laundry, although there was even a while that we stopped the housekeeping, because we didn't want anybody in her room. They do have amenities, but we haven't been able to experience them very much because she's been locked in her room. The dining room is closed, the library is closed, all of the classes are closed, and any of the arts and crafts, fun, music, and anything like that is closed down. It is a big complex. Its one of those things that you buy into, you can live in a house in the neighborhood, and progressively as you get older, you move into the other areas. It's a reasonable expense for care. I am a friend or relative of a current/past resident

5 5 1

blindambitiondesign 2011-06-14 Classic is a high-end, Hyatt resort-style community, located in North Scottsdale. Luxurious accommodations, both inside the main lodge, and the casitas that encircle it. The grounds are impeccable, with putting greens, natural boulders, and water features. The staff is wonderful, and always willing to go the extra mile to keep the residents happy. Classic is a beautiful, well-run facility; Always a pleasure to spend time there. Visited this facility

5 5 1

Jane 2022-08-12 We went to Vi at Grayhawk. We liked it the most, but they didn't have big enough rooms. They had casitas, but we didn't want a casita. We want to be where we'll meet lots of people and walk out the door and bump into somebody. The staff were all very nice. The lady that gave us the tour was very, very nice. We liked her. We would have gone there just because we liked her. We had lunch there, it was very good. They all looked good and smelled good. We kind of observed several of the rooms that they had activities in, people playing cards and doing different things. They had a table with a puzzle. I visited this facility

5 5 1

LizVW 2020-02-18 I am 85, widowed and my 3 sons insisted that I move closer to them...what a great idea, I am just overwhelmed with the friendly support of not only the staff, but all the residents who have made me feel welcome and a part of their community. The facilities are exceptional, have not found anything lacking from exercise, to food, to interesting classes, transportation, hair and nail salon, art studio etc.etc.etc. All in all, after looking at 12 local facilities, I am completely convinced that I selected the perfect community for me. I am/was a resident of this facility

5 5 1

Mommabaer 2017-06-13 At first glance this facility is outstanding! You are welcomed and they are eager to meet with you and get you started on the process of completing all financial information, which is excessive. As I went through this process with my mother who was eager and anxious to make this community her home, I was so happy that she had found a place that she thought was worth giving up her large home for. Oh, but there was a catch......my incredibly healthy and very independent mom has MS. She was diagnosed with MS in 2002 and has not had one relapse since her diagnosis, 15 years ago, nor have her MRI's changed at all in 15 years! As a matter of fact, Barrows Neurological Institute has told her there is no need for her to be on any medication and she does not have to come back and see them unless something changes. She lives alone, drives and is active in her community, she just doesn't want the burden of taking care of a large home any more. She also doesn't want her kids to have to worry about her. She completed all of her paperwork, was approved financially, she met with two people on their medical staff only to receive a call a couple of day later informing her that she was not accepted to be a resident due to her MS! Why would they let her go through this process if having MS was a disqualifier? She has asked to meet with the Director of the facility and I have left a message for the Director for a better explanation. One week later, neither one of us have gotten the courtesy of a return phone call or a more in depth explanation other than MS is a debilitating disease. This is completely unacceptable for what is supposed to be a top rated facility. I also believe it falls into discrimination. I would not recommend anyone that has a senior relative with any kind of health issue, which most of them do, to even consider this facility. It is appalling in regards to how they have treated my mother. I visited this facility

5 1 1

Jack316016 2016-11-29 We looked at the villas at Vi at Grayhawk which were free-standing homes. The place was extremely well maintained, and it was top of the line. It had an 8-hole putting green course, outdoor pools, and outdoor spas. I visited this facility

5 5 1

George232337 2016-07-07 Vi at Grayhawk was very expensive, almost like a retirement home for the rich and famous. I loved the place. It’s beautiful. It is closer to what I’m looking for but so expensive. I really liked it except for its $200,000 to $400,000 entrance fee. It’s very high end. I spent about an hour and a half up there walking around and talking with the person who was showing me around, who was just great. I was almost sold on the place until I got to the pricing. Again, the facility itself looked well kept, the staff looked like they’re concerned, and there is a hospital right across the street. I can’t say anything bad about it other than the price. They had sensors in all the rooms to detect movement. I visited this facility

5 5 1

Anonymous113947150 2015-11-30 Everything was excellent at Vi at Grayhawk except the entrance fee, which was too high. They had beautiful rooms. The staff was outstanding. They all asked us to come back. They had all kinds of activities, exercise rooms, and swimming. They had a buffet-style restaurant. I've been there three times, and each time, the dining room was crowded; you're not sure where you're going to sit down. You may have to stand there holding the plate until a chair becomes vacant. I visited this facility

5 5 1

Caring107128550 2015-05-31 We have decided to go to Grayhawk (Vi at Grayhawk). We are thoroughly thrilled with it. We eat dinner there, and the food is great. We are going to get a casita, and it is exactly what we are looking for. Everything about it is just fine. The staff is wonderful. The ones that we meet are very nice, gracious, helpful, and knowledgeable. I visited this facility

5 5 1

Caring105916450 2015-04-30 I am living at Vi at Grayhawk, and I really like the facility I am in. The room that I have is very good. I am happy in this facility, but I am a little unhappy with the way they charged me because they based it on the other unit that I had in their independent living. Other than that, their service is good as well as their meals. The staff is very good. They have different kinds of staff ranging from nurses to doctors that are available. They also have people who serve meals and people who come in and clean your room. They do their job. The dining room is very good, and we have our own assigned tables. It's four of us to a table, and that worked out very good. On their assisted living, their activities are designed for people who have special needs. The thing that impressed us most is the variety of things that were available to us. The place is very secure. I am/was a resident of this facility

5 5 1

Helen108585250 2015-03-31 The people at Vi at Grayhawk are wonderful, knowledgeable, and straightforward in everything. The apartments are beautiful, and it is one of the best I have seen anywhere. As for activities, they have everything that you can think of including golf. They have staff available 24/7; that is amazing. It is the most complete facility I have seen. I visited this facility

5 5 1

Marjorie10 2013-10-30 Grayhawk is close to where we live and we have looked at it for a couple of years partly because we have some friends who have moved there. It's very well-run and it's within the business community. It's ranked very, very high. We've had lunch there and several tours. The food is very attractive and there are plenty of choices. There are a couple of dining rooms and coffee shops. Everybody has been very helpful. I just like the ambience at Grayhawk. I visited this facility

5 5 1

AndyA 2011-10-19 There's one big black mark against this otherwise excellent facility. I've tried for months to get this erased without success. Early in the year, I invited five guests to dinner at the "four star" dining room. These included a gentle, elderly lady who was enjoying a rare night out. This senior initially declined dessert, but changed her mind and requested it. The impatient server leaned over the table and hissed, " You said you didn't want any!" I intervened and told the server my guest had changed her mind and please serve the dessert. The server straightened up, glared at me, and stomped off! She refused to serve my guest, and never returned to the table. This wonderful lady was acutely embarrassed, and waved me down when I was going after the server. The effect of the server's behavior was an emotional slap in the face to this senior! It completely spoiled a night out, put a chill on the party, and destroyed what had been a very pleasant evening. THERE WERE FIVE WITNESSES. I reported the incident to management. To date, they see no reason for the server to apologize. Sum result: after months of trying to get action, the server is still in the restaurant. In a MacDonalds, she would probably have been fired on the spot. My guest has refused all invitations to return. For us, every time we go into this "four star" restaurant, and see this waitress, it is a very painful reminder of an ugly, unprovoked incident directed against a wonderful, gentle person. Keep in mind that it takes several hundreds of thousands of dollars to buy into this facility, and thousands of dollars in monthly maintenance fees, all intended to provide peaceful, tranquil living for seniors. I believe that the actions-or more precisely, the non-actions- of management are worth a big, black mark. I am/was a resident of this facility

5 3 1

7501 East Thompson Peak Parkway, Scottsdale, AZ 85255

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Vi at Grayhawk (800) 385-2527

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Reviews of Vi at Grayhawk

15 Reviews Write a review

Food

(4 Reviews)

Staff

(5 Reviews)

Facility

(5 Reviews)

Activities

(3 Reviews)

Value

(3 Reviews)

Assisted Living Reviews for Vi at Grayhawk

March 10, 2022

By parv

I am/was a resident of this facility

Moving date changed a few times. The place was absolutely dirty when they turned over the key. Took months till they fixed and corrected all problems. Salesperson was not cooperative at all and rude. 2 weeks after we moved in the pandemic hit. We did not get our Covid vaccines right away while other senior centers already got theirs. My husband had a surgery in hospital mid 2021 , after the surgery he was transferred to skilled nursing care on the premises.. Thes staff were unfriendly and the care was almost none! The overnight nurse told him don’t call me I don’t have time for you ! The nurse opened the catheter and urine spilled on the carpet . Not only he didn’t attempt to clean it he stepped right in it and walked all over the carpet. The room itself had nothing pleasant and had a tv that didn’t work good. The food was not good either. During the Covid they closed all Activities and didn’t have anything going on for a longtime. The management staff there very unfriendly and dry. Never looked at us when went by them to say hi Mr or Mrs…..just cold feeling. The only people were friendly were dining room and concierge staff . Also the residents were very nice.

Provider Response

Thank you for taking the time to write this review. Our goal is to provide quality care and service for all, both in independent living and at the Vi at Grayhawk care center. I'd like to extend an offer to go over this matter in a more personalized manner. Please don’t hesitate to contact me directly. Thank you. – Yannick Gilbert, Executive Director at Vi at Grayhawk

June 16, 2021

By M Willis

I am/was a resident of this facility

This facility looks great but it is aging so major repairs and renovations are continuous. Extremely noisy Monday-Friday from 8-5. Staff is friendly and there are many planned activities. Common areas are on the small size so if you want to escape your apartment it can be difficult to find a spot that is not in use. The apartments are nice with good floor plans and ample Sq footage.

April 01, 2021

By Reviewer#AT0306B

I am a friend or relative of a current/past resident

My mother is currently in the Vi at Grayhawk. The overall experience has been fine. Everything has been very, very good, especially with COVID; they have gone above and beyond to keep everybody safe. They're very diligent, very good, and I have nothing bad to say about them at all. They have laundry, although there was even a while that we stopped the housekeeping, because we didn't want anybody in her room. They do have amenities, but we haven't been able to experience them very much because she's been locked in her room. The dining room is closed, the library is closed, all of the classes are closed, and any of the arts and crafts, fun, music, and anything like that is closed down. It is a big complex. Its one of those things that you buy into, you can live in a house in the neighborhood, and progressively as you get older, you move into the other areas. It's a reasonable expense for care.

June 14, 2011

By blindambitiondesign

Visited this facility

Classic is a high-end, Hyatt resort-style community, located in North Scottsdale. Luxurious accommodations, both inside the main lodge, and the casitas that encircle it. The grounds are impeccable, with putting greens, natural boulders, and water features. The staff is wonderful, and always willing to go the extra mile to keep the residents happy. Classic is a beautiful, well-run facility; Always a pleasure to spend time there.

Independent Living Reviews for Vi at Grayhawk

August 12, 2022

By Jane

I visited this facility

We went to Vi at Grayhawk. We liked it the most, but they didn't have big enough rooms. They had casitas, but we didn't want a casita. We want to be where we'll meet lots of people and walk out the door and bump into somebody. The staff were all very nice. The lady that gave us the tour was very, very nice. We liked her. We would have gone there just because we liked her. We had lunch there, it was very good. They all looked good and smelled good. We kind of observed several of the rooms that they had activities in, people playing cards and doing different things. They had a table with a puzzle.

Provider Response

Thank you for your kind words! We appreciate you taking the time to share your experience with Vi at Grayhawk.

Continuing Care Retirement Community Reviews for Vi at Grayhawk

February 18, 2020

By LizVW

I am/was a resident of this facility

I am 85, widowed and my 3 sons insisted that I move closer to them...what a great idea, I am just overwhelmed with the friendly support of not only the staff, but all the residents who have made me feel welcome and a part of their community. The facilities are exceptional, have not found anything lacking from exercise, to food, to interesting classes, transportation, hair and nail salon, art studio etc.etc.etc. All in all, after looking at 12 local facilities, I am completely convinced that I selected the perfect community for me.

June 13, 2017

By Mommabaer

I visited this facility

At first glance this facility is outstanding! You are welcomed and they are eager to meet with you and get you started on the process of completing all financial information, which is excessive. As I went through this process with my mother who was eager and anxious to make this community her home, I was so happy that she had found a place that she thought was worth giving up her large home for. Oh, but there was a catch......my incredibly healthy and very independent mom has MS. She was diagnosed with MS in 2002 and has not had one relapse since her diagnosis, 15 years ago, nor have her MRI's changed at all in 15 years! As a matter of fact, Barrows Neurological Institute has told her there is no need for her to be on any medication and she does not have to come back and see them unless something changes. She lives alone, drives and is active in her community, she just doesn't want the burden of taking care of a large home any more. She also doesn't want her kids to have to worry about her. She completed all of her paperwork, was approved financially, she met with two people on their medical staff only to receive a call a couple of day later informing her that she was not accepted to be a resident due to her MS! Why would they let her go through this process if having MS was a disqualifier? She has asked to meet with the Director of the facility and I have left a message for the Director for a better explanation. One week later, neither one of us have gotten the courtesy of a return phone call or a more in depth explanation other than MS is a debilitating disease. This is completely unacceptable for what is supposed to be a top rated facility. I also believe it falls into discrimination. I would not recommend anyone that has a senior relative with any kind of health issue, which most of them do, to even consider this facility. It is appalling in regards to how they have treated my mother.

November 29, 2016

By Jack316016

I visited this facility

We looked at the villas at Vi at Grayhawk which were free-standing homes. The place was extremely well maintained, and it was top of the line. It had an 8-hole putting green course, outdoor pools, and outdoor spas.

July 07, 2016

By George232337

I visited this facility

Vi at Grayhawk was very expensive, almost like a retirement home for the rich and famous. I loved the place. It’s beautiful. It is closer to what I’m looking for but so expensive. I really liked it except for its $200,000 to $400,000 entrance fee. It’s very high end. I spent about an hour and a half up there walking around and talking with the person who was showing me around, who was just great. I was almost sold on the place until I got to the pricing. Again, the facility itself looked well kept, the staff looked like they’re concerned, and there is a hospital right across the street. I can’t say anything bad about it other than the price. They had sensors in all the rooms to detect movement.

November 30, 2015

By Anonymous113947150

I visited this facility

Everything was excellent at Vi at Grayhawk except the entrance fee, which was too high. They had beautiful rooms. The staff was outstanding. They all asked us to come back. They had all kinds of activities, exercise rooms, and swimming. They had a buffet-style restaurant. I've been there three times, and each time, the dining room was crowded; you're not sure where you're going to sit down. You may have to stand there holding the plate until a chair becomes vacant.

May 31, 2015

By Caring107128550

I visited this facility

We have decided to go to Grayhawk (Vi at Grayhawk). We are thoroughly thrilled with it. We eat dinner there, and the food is great. We are going to get a casita, and it is exactly what we are looking for. Everything about it is just fine. The staff is wonderful. The ones that we meet are very nice, gracious, helpful, and knowledgeable.

April 30, 2015

By Caring105916450

I am/was a resident of this facility

I am living at Vi at Grayhawk, and I really like the facility I am in. The room that I have is very good. I am happy in this facility, but I am a little unhappy with the way they charged me because they based it on the other unit that I had in their independent living. Other than that, their service is good as well as their meals. The staff is very good. They have different kinds of staff ranging from nurses to doctors that are available. They also have people who serve meals and people who come in and clean your room. They do their job. The dining room is very good, and we have our own assigned tables. It's four of us to a table, and that worked out very good. On their assisted living, their activities are designed for people who have special needs. The thing that impressed us most is the variety of things that were available to us. The place is very secure.

March 31, 2015

By Helen108585250

I visited this facility

The people at Vi at Grayhawk are wonderful, knowledgeable, and straightforward in everything. The apartments are beautiful, and it is one of the best I have seen anywhere. As for activities, they have everything that you can think of including golf. They have staff available 24/7; that is amazing. It is the most complete facility I have seen.

October 30, 2013

By Marjorie10

I visited this facility

Grayhawk is close to where we live and we have looked at it for a couple of years partly because we have some friends who have moved there. It's very well-run and it's within the business community. It's ranked very, very high. We've had lunch there and several tours. The food is very attractive and there are plenty of choices. There are a couple of dining rooms and coffee shops. Everybody has been very helpful. I just like the ambience at Grayhawk.

October 19, 2011

By AndyA

I am/was a resident of this facility

There's one big black mark against this otherwise excellent facility. I've tried for months to get this erased without success. Early in the year, I invited five guests to dinner at the "four star" dining room. These included a gentle, elderly lady who was enjoying a rare night out. This senior initially declined dessert, but changed her mind and requested it. The impatient server leaned over the table and hissed, " You said you didn't want any!" I intervened and told the server my guest had changed her mind and please serve the dessert. The server straightened up, glared at me, and stomped off! She refused to serve my guest, and never returned to the table. This wonderful lady was acutely embarrassed, and waved me down when I was going after the server. The effect of the server's behavior was an emotional slap in the face to this senior! It completely spoiled a night out, put a chill on the party, and destroyed what had been a very pleasant evening. THERE WERE FIVE WITNESSES. I reported the incident to management. To date, they see no reason for the server to apologize. Sum result: after months of trying to get action, the server is still in the restaurant. In a MacDonalds, she would probably have been fired on the spot. My guest has refused all invitations to return. For us, every time we go into this "four star" restaurant, and see this waitress, it is a very painful reminder of an ugly, unprovoked incident directed against a wonderful, gentle person. Keep in mind that it takes several hundreds of thousands of dollars to buy into this facility, and thousands of dollars in monthly maintenance fees, all intended to provide peaceful, tranquil living for seniors. I believe that the actions-or more precisely, the non-actions- of management are worth a big, black mark.

See all Continuing Care Retirement Community reviews (10)

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Costs for Vi at Grayhawk

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Services and Amenities of Vi at Grayhawk

Costs

Entry Fee
Assisted Living Starting At: $6256/month
Independent Living Starting At: $4070/month
Nursing Home Starting At: $6370/month
Continuing Care Retirement Community Starting At: $4070/month
Memory Care Starting At: $6395/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Housing Extra: 2 Br Plus Den, Freestanding "Casitas"

Dining options

In Room Kitchens
Dining Room Shared Meals

Features

Beauty Barber Shop
Computer Room
Resident Transportation
Party Space
Golf
Tv Room
Garden And Patio
Resident Parking
Pool
Spa
Features Extra: Library, Fitness Room/Gym

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Medicare

Health:
Overall:
Quality:
Staff:
Medicare Provider Number: 035272
Ownership Type: For Profit Partnership
Date Certified: 10/01/2020

General

Resident Capacity: 84
Minimum Age: 62
Pets: Small Pets Allowed

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About Vi at Grayhawk

Vi at Grayhawk, is a Life Plan Community, also known as Continuing Care Retirement Community (CCRC), located in Scottsdale, Arizona. Overlooking the magnificent McDowell Mountains, Vi at Grayhawk, offers easy access to the master-planned community's amenities as well as a wide variety of features and services. Our retirement community provides exceptional amenities, social programs and a wealth of activities to enjoy. Vi at Grayhawk has it all to deliver an enriched senior living like no other.

Some of the unique benefits you can expect with Vi at Grayhawk include and are not limited to:

Dedicated staff from our chefs, nursing, housekeeping, front desk, and more
On site Assisted living, Memory Support, and Skilled Nursing facilities
Scheduled maintenance and repairs for your home
Weekly light housekeeping and bed linen services
Seasonal menus and nightly specials prepared daily
Casual, bistro style, and fine dining restaurants available with table service
Valet parking services
Scheduled transportation for shopping, outings and appointments
Front desk staffed 24 hours a day to welcome residents, register guests and accept deliveries
Fitness equipment including treadmills, rowing machines, recumbent bicycles, NuStep® cross training machines, air-resistance weight machines, and free weights for strength training and cardio fitness
Fitness instruction and classes including yoga, tai chi and weight training
Heated, salt-filtered indoor and outdoor pools
Instructor-led aqua fitness classes and relaxation
18-hole championship putting course
Reading areas and computer resource center
Pets allowed (up to 35 lbs.)

With proximity to Scottsdale and Phoenix, Vi at Grayhawk has to so much to offer. Visit the surrounding area, such as the Desert Botanical Garden or browse the history of the Phoenix Art Museum, enjoy the culture and music of the Phoenix and Orpheum Theater, visit the diverse species that the Phoenix Zoo has to offer, test your golfing skills at 3 nearby championship courses, and much more.

At Vi at Grayhawk, we offer best-in-class living environments, well-appointed amenities and unexpected levels of service.

How it works

At Vi at Grayhawk offers two different pricing options, depending on the percentage of return. Your entrance fee and monthly fee pay for your apartment home, as well as access to our onsite continuum of care. The entrance fee is a one-time fee paid when you move into the community, and is based on the floor plan and return option you choose. Additionally, your monthly fees - which are directly tied to the floor plan you choose - also cover a range of services including: maintenance of your home, housekeeping, dining, transportation, and more. Should you move or need to access the care center, your independent living monthly fees will not increase, aside from community wide increases, the cost of additional meals and ancillary items as needed.

About Vi

For more than 30 years, Vi has been enriching the lives of seniors. The Vi family of companies includes 10 Life Plan Communities, also known as Continuing Care Retirement Communities (CCRCs), across the United States. Since 1987, Vi has owned and operated residential communities for older adults, we work toward providing quality environments, services and programs to enrich the lives of those we serve.

Vi at Grayhawk

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