Caring.com
Caring.com

(800) 558-0653

Valley View Health And Rehabilitation, Llc

5968 Wall Triana Highway, Madison, AL 35757

(800) 558-0653 (Call a Family Advisor)

2.48

(31 reviews)

Offers Nursing Homes

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Explore Nearby Verified Providers

Be sure to consider these verified communities in your search.

Get cost information
Find out availability
Ask about payment options

Reviews of Valley View Health And Rehabilitation, Llc in Madison, Alabama

2.48

(31 reviews)

  • Facility

    2.4

  • Staff

    2.7

  • Food

    2.3

  • Activities

    2.4

  • Value

    2.6

Rebecca50

1

July 1, 2023

I am a friend or relative of a current/past resident

My mother came to this facility after a back surgery. She was doing great and had no health issues otherwise. She was given her meds and said they had given her a big cup of pills. By the time I got to her she was slumped in a chair passed out. I called for help. They had to resuscitate her and she died and was brought back. The ent had to give her 8 doses of Barca’s in the way to the hospital. She survived but the life she had before was over and she declined very rapidly. I reported them but nothing happens with that. The hospital would not do a full panel drug test to see her levels. The facility never reached out to check in her. Do not take your loved one here.

Provider Response

Hello Rebecca. We are very concerned by the disturbing claims you have made about our facility in this post. The administration & staff here at Valley View Health and Rehabilitation take extreme pride and work very hard to provide the best possible Patient Care for each & every one of our residents and short-term rehabilitation guests. However, if you have witnessed something contrary to the excellent service we are known to provide, we need to be made aware of it. After reviewing our records, interviewing several staff members & given the information you provided, we are unable to identify your loved one or the situation referenced here.  If you wouldn't mind, we request that you please take a few minutes to reach out to our Administrator as soon as possible. You can reach out to her and she will personally assist you by listening to your concerns and addressing them with you. We hope you have a good day and look forward to hearing from you soon.

NOT GOING BACK

1

February 1, 2022

I am a friend or relative of a current/past resident

Room was dirty, no communication by most of the staff, no help when called, no return calls, while I understand being understaffed the wait time for help was unacceptable, lack of help by the social worker to ease back home with resources, none offered only told had to be out by certain date given one day notice for appeal, no one usually at desk to direct questions to, repeated calls for assistance ignored, missed medication doses (IV antibiotic missed doses), while there were a few staff members that were caring for the most part the majority of staff were more interested in a paycheck than taking care of a patient and it reflected badly on those that did care.

Provider Response

Hello there. We are disappointed to hear you were not satisfied with your experience at Valley View Health and Rehabilitation. We take our Patient care and customer service very serious and when someone is dissatisfied, we want to know more about it so we can open an immediate investigation and take action to remedy any situations that require it. Please allow us to take a closer look at this for you - we would appreciate if you would take the time to contact our admininistrator or email us so that we may listen to your specific concerns and address them directly. Thank you.

CAROLEANNE

1

November 4, 2021

I am a friend or relative of a current/past resident

This place is horrible. Don't leave your loved ones here. Nurse call button not answered for several hours. My Dad had a broken hip wasn't able to use the bathroom alone. It took several times to get a nurse and that was me asking for help. He had numerous bed sores and was never moved for several days. When we questioned the nurse she said "I am the only one here for over 30 patients" They just want patients who are non verbal so they can treat them terrible. This place is disgusting please don't use them

never returning

1

October 2, 2021

I am a friend or relative of a current/past resident

In the three weeks my loved one was at Valley View his room was never cleaned, he only got 2 sponge baths, his hair was never washed, staff slept on the job several times, his nurse call button might not be answered for an hour or two, he did not get the doctor prescribed diet, several nurses were rude (although some were great), and we were lied to several times regarding his care. The worst is that he went there to learn how to put on his ostomy bag and he had a baseball sized open wound that needed to be dressed daily until healed. They could not get his ostomy bag to stick so he was repeatedly covered in urine and left dripping (over 8 hours) from his gown onto the bandages and belt over his open wound. After they would "clean him up" they would put the urine soaked belt back on him. My heart goes out to all of those in this facility who have no one to defend them. We requested to speak to the administrator several times and she never would speak to us. As soon as we complained the could not get him out of there fast enough. They only want compliant, non-verbal people they don't really have to care for.

John

4

September 11, 2021

I am a friend or relative of a current/past resident

My wife is staying at Valley View Health and Rehabilitation. Right now, we're just in it for about four days. The only complaint she said is the food is not that good. The rehab people are doing a good job, and she's enjoying it and getting better. I think she's enjoying being away from where she came from. They have television and magazines for her to read, but she needs to stay in her room. She got her first shot the day after she got in there. We're very comfortable. It's very clean. She has an extra chair, and she has a place to put her telephone, juices, and snacks. She has a little side table. It's not anything fancy; it's just comfortable. They do have a courtyard. She went in on a Friday, and didn't see anybody until Sunday (when they finally started the rehab). She was there for two days without doing rehab, but we had to pay for it. She gets occupational therapy, physical therapy, and she's supposed to be getting speech therapy.

Mrs wise

1

June 17, 2021

I am a friend or relative of a current/past resident

I would have benefited from seeing pictures of the rooms. Staff was was not helpful in anyway when first arriving at facility. The girl rushed us to the room I had to request a wheelchair for my husband as it was a long hike for someone there for PT from severe complications of COPD coming there from the hospital. The room was. Nasty. There was dried feces on the shower floor. I have pictures. No one was prepared for his Bipap machine or the operation of it. He accidentally knocked I my his urinal over between the bed and wall dropping his mask in the urine on the floor. He called for the nurses and 45 min later(he timed it). The guy came in picked his mask up shaking the urine off it and placing it and the urinal on the window sill. Then threw Tim’s sheet down to sop up the urine. 2 days later the floor still have not been mopped. The mask has not been replaced. ( my husband refused to wear that urine soaked Mask. The sad part is it takes a few days to put into motion to move a patient. If you take them out you have to pay out of pocket for the days you’ve been there. Please check the place out before making a decision to stay here. I have pictures to back everything up.

KimDean

5

June 2, 2021

I am a friend or relative of a current/past resident

My Mom received exceptional care following a hip fracture from a traumatic fall at home. The entire staff was helpful, friendly, attentive and caring. Her PT, OT and speech therapists helped her regain strength and function within just 3 weeks so she could return home. Her medical team, with the nursing staff and nurse practitioner, was excellent. The facility did a good job working within the constraints of the mandatory COVID protocols. Special care and attention was given to my Dad with dementia when he came to visit her during visiting hours. I highly recommend Valley View Health and Rehabilitation.

Sherry

4

January 9, 2021

I am a friend or relative of a current/past resident

My mother-in-law stayed for about 12 days at Valley View. They were okay. From what I've seen, from the window, it was well appointed, but that was on the rehab side, not on the nursing home side. The nursing home side, and the rehab side are different accommodations. The food, she wouldn't eat it, but that could've been because of her medical state. There was some disconnect from food preferences there. She was getting rehab for stroke. Because of the situation we're in with the Covid, it's not a normal time. There probably could've been more interaction between a member of the staff and the family honestly.

jdancer

1

June 18, 2020

I am a friend or relative of a current/past resident

If anyone has family members or friends here please check on them because my friend just got out of here and the nurses were rude. When she would call for them they would take 45 mins to get to her and she is very alert and can speak for herself I can only imagine how they are with patients that can’t talk for theirselves. They only allowed 3 meals no snacks if she accidentally spilled her drink or anything they wouldn’t change her, told her that if she spills another drink she won’t get anymore. I spoke to the social worker the day before she was being discharged and that she had an appointment at 815 in the morning and it still took 45 mins for her to even get to the door bc the nurses kept attacking her saying she didn’t tell the correct nurse she was being discharged. I’m sorry but that is the social workers job to inform their nurses when a patient is being discharged not the patients. She left that place feeling attacked and treated so poorly she will not be going back next time she has a surgery for a little help. Also they won’t allow family members or anyone to see patients bc of the COVID but they can hold cna classes and other classes with students in and out of the building that makes no sense. SO PLEASE CHECK ON YOUR LOVED ONES PLEASE IM VERY CONCERNED

HarveyJ

1

June 10, 2020

I am/was a resident of this facility

they do not have a meal plan for diabetics some of their staff are very rude and disrespectful. Some of their staff asked my national and putting it nicely. The billing department doesn't return calls. The price for the stay is not clear. therapy was the worst experience. The room at check-in was dirty. Always short staffed especially in the evening. I had knee replacement surgery, the wheelchair didn't have feet on them to properly move me from the car into the facility. therapy was horrible. there are people there who can't speak for themselves I feel for them. nursing staff left me without pain medication for 14 hours, just failed to order it. the wost experience if your family member can not speak for themselves don't let them stay here. the had some staff that were great.

bfs61

1

October 25, 2017

I am/was a resident of this facility

I my self went to this facility for rehab I am 72 years of age and I have never been so disrespected by any one as I was by the staff at this place . I was talked to And treated worse than I eod treat my dog..even if your not able to go to thier gym everyday You are harassed all day long intemadated . plus you are not checked on as u should be. After u ask for your medication your lucky to get it in 3 to 4 hours don't send any one to this place.

Susan

5

July 17, 2017

I am a friend or relative of a current/past resident

The staff at Valley View is doing an excellent job getting my mother-in-law up and walking around. The therapy is working very well, including the speech therapy. The rooms are nice and the staff is very pleasant. My mother-in-law said that the food is very good. Overall, I'm pleased with it.

nupset

3

April 30, 2017

I visited this facility

Checked my mother in for rehab after a knee replacement and dislocated shoulder on a Thursday ..... She had the beginning of a bedsore reported it they said that they would put in for treatment. Friday she had a hemoriod from constipation from pain med's. Well today is Sunday.... Still nothing for either....!!! Had to run down nurse to get treated.... Not all... When I walked in this evening mother said they checked her vitals at two o'clock she had a temp of 104.... It was 6:00 pm and only after I ran nurse down again to get med. This may b a nice facility but so UNDER STAFFED!!!! And if you are a diabetic... You will get the same food as every one else.... Why...? Well they told me it was discrimination to serve a different meal.... I thought this was a health facility to help you get well...... And what if you are alergic to nuts etc. and get served this.... Well...Dead I guess.... Do your homework before u check in......meals are not good....for the cost of this rehab needs more staff....!!!!

Susan614836

4

April 5, 2017

I visited this facility

Valley View Health and Rehabilitation was acceptable but older. The administrator was very helpful. They could probably update the décor and appearance.

2Cool4School

5

March 8, 2017

I visited this facility

These people work long hours, and slave for families that are not their own. Give some credit where its due. Hands down, beautiful establishment, and the care is far from rare! If you need a good rehab this is the place!

The Son-in-law

1

February 12, 2017

Other

My mother-in-law, who has had early stages of dementia for a couple of years, suffered a fractured pelvis from a fall. She went for rehab, and our family visited daily and communicated closely with nursing, including in writing. However, they let her lose 20 pounds in a month and develop a bedsore. The resulting pain torpedoed her progress. Only when we spoke of "legal action" did they immediately give the care and attention that they should've been giving all along, which would have prevented the problem. We took her home with family, with two agencies attending to her. (We're blessed in that respect.) We have stabilized her weight. Four months later, we are still battling to heal the bedsore, which is healing slowly, but her future is uncertain.

Arlene McCormick

1

October 19, 2016

I am a friend or relative of a current/past resident

Please do not ever send anyone to their rehab facility! A PT person dropped my mom and did not report it. She also got level 3 bedsores because they did not take care of her. PLEASE DO NOT SEND ANYONE YOU LOVE TO THEM.

David604135

4

July 29, 2016

I am a friend or relative of a resident

Valley View was good and clean. The rooms were small but nice. My father didn’t complain about the food, so I guess it was pretty good. The staff was nice.

CASANOVA

5

May 11, 2016

I am a friend or relative of resident

THIS IS THE SECOND TIME I'VE HAD MY MOTHER AT VALLEY VIEW FOR A HIP REPLACEMENT. THE CNAS ARE SO SWEET AND GENTLE WITH HER. THE NURSES ARE QUICK TO RESPOND TO HER COMPLAINTS OF PAIN. THE THERAPY STAFF IS KNOWLEDGABLE AND VERY PATIENT. I WILL CONITNUE TO USE VALLEY VIEW TO CARE FOR MY FAMILIES NEEDS IN THE FUTURE. GOOD TRANSITION TO HOME WHEN THERAPY COMPLETED.

Thetruthwillsetyoufree

1

November 6, 2015

I am a friend or relative of resident

This is hands down the worst nursing home/rehab I have ever stepped foot in. The food is absolutely horrible as are the portions, and they are extremely short staffed. The CNAs and nurses on the newer rehab wings have so much on their plates, that I'm surprised they show up every day. The nurse has 25-30 patients by herself on the 2nd shift and upper management doesn't care. The poor CNAs need more help and never receive it. I have seen the "DON" walk right past call lights and then scream for the aides to get them. It's absolutely ridiculous. I love all of the nurses and techs. But the upper management is terrible!! I wouldn't trust them to supervise a McDonald's!

Slusher

1

September 15, 2015

I am a friend or relative of resident

I wouldn't put my dog in this facility. There aren't enough LPN's per patient. The LPN's have 35 patients at one time to care for. We had to fight with them get to change my mother's dressings from a knee replacement. They wouldn't come in to assist her to the restroom. They changed her dressings without gloves. They allowed her to lie in pain with no painkillers for 24 hours. They informed me they never got her pain killers from the pharmacy. This is deplorable! No one should be treated like this. For a rehabilitation facility, they have no therapy on the weekends.

jan2015

1

February 3, 2015

I am a friend or relative of resident

If you have a loved one that is dependent on the staff and cannot help themselves, run!! My dad was there for 12 hours and we had to have him transferred back to ER. Blood sugar was 4 with a breakfast tray laid across his chest. He was very agitated, oxygen saturation was 78%, having difficulty breathing. No one took action until I showed up and demanded help for his obvious distress. I would not recommend this facility.

anon1017

1

January 23, 2015

I am a friend or relative of resident

Mother came in with diabetes and was served a diet that was high in carbs and sugars, even after having spoke with the nutritionist the poor diet continued and my mother was sent to the icu with blood sugar levels that were reading above 700. If the staff cared enough to really be testing her numbers and monitoring her diet this could have easily been avoided.

Anonymous1745

1

January 16, 2015

I am a friend or relative of resident

Unsafe for diabetics. The patient was repeatedly given entire plates of food that were not a part of a proper diabetic diet. On top of this, the patient was made to use diapers despite being continent, which resulted in a UTI. After failing a dozen times to gst a blood pressure, the tech made a number up to placate us. Patient ended up back in the icu. When we arrived at the icu we found that the BP was nowhere near the number given just a couple hours prior (at Valley view). Based on these things, I would not recommend this facility. That being said, the physical therapists were great.

BUN

3

December 10, 2014

I am a friend or relative of resident

My family member has been in this facility quite a long time now and the care really depends on who is on staff any particular day. The "head" staff are always friendly and have good goals for the place and often they are met; unfortunately some of the staff appears to be angry just being there. This is in the minority for sure. I think the convenience of the location is good for most anyone needing this type service.

pbilster101

3

December 1, 2014

I am/was a resident of this facility

I was a patient in 2014 following an accident that required theropy. I would start out by saying that the facility is very clean and well kept. The rooms are small, functional. The physical therapist an occupational therapist are for the most part very good with the exception of one that I had that was extremely poor, however I have not seen her again. The food at the facility is absolutely the worst I have had. I have a mother who lives in an assisted living facility and I thought that food was poor. but this food here is absolutely rock bottom. To me it shows an extreme lack of pride to continue to serve this food. in the complete time as a resident I never did see a kitchen.that should have been a headsup.when staying here the cost is five hundred percent of an assisted living facility where food quality is usually much higher. one thing I think I can safely say as that there is no such thing as a freshly prepared meal in this place. Every time I thought the food had hit rock bottom they would surprise me by serving another meal. As far as nursing staff I would have to say that they are mediocre at best. I think that is understandable as you were not going to draw top quality nurses at the wages they have probably pay. it is not to say they are not competent. most of them genuinely seem to care about the patient.

dotsmith

1

July 7, 2014

I am/was a resident of this facility

I had a total knee replacement and discharged to this facility for what was going to be a 21 day stay. I left after 4 nights due to 2 VERY SPECIFIC incidents. One being the nurse REFUSED to wear gloves when changing my dressing and 2 I had to wait often times in the excess of 1.5 hours for pain medication. We decided it would be quicker for my daughter to make the one hour drive and give me my pain medicine than to wait on the nurse.The physical therapy was wonderful and that is it. If you are considering placing your loved one here I would not advise it especially if they have an altered mental status and cannot fend for themselves as I could.

Caring66370050

3

December 13, 2013

I am/was a resident of this facility

In May of last year, I had a month's stay at Valley View. I was not real happy there. Their physical therapy was great and it was clean. The food was not so good but it wasn't because they weren't good cooks, it was because they were trying to put me on a gluten-free diet, not too much meat. The problem I had there was that they had not separated yet their patients who had Alzheimer's or who were wanderers, all kinds of dementia. It was just the way that the residents were situated as far as their placement.

Lynner121

5

December 12, 2012

I am a friend or relative of a resident

My mother, who suffered from stroke related dementia and was totally bedridden, lived in this wonderful facility from December 2010 through the end of September, 2012, when she passed away. She received excellent care at Valley View, both medically, and emotionally. The staff is very well trained, and always went the extra mile to make sure my mom's needs were met quickly and thoroughly. Mom considered all of her nurses, therapists, and aides to be friends, and that meant so much to me. I was traveling out of state on a regular basis, and could not be by her side as much as I would have liked, but I felt like she was in very good hands at Valley View. It was always clean, never smelled like a nursing home, and there were usually many activities for the residents to take part in, as well as entertainment by outside groups coming in frequently. The administrative staff was always very prompt to respond to questions and to help with filing insurance/medicare, etc. I highly recommend Valley View!

Caring804

4

September 8, 2012

I am a friend or relative of a resident

Mom's been in Valley View since June. So far we're pleased. Her dementia is beginning to get more involved, so as much as she knows where she is, she seems to be happy.

lucky_stars

4

November 17, 2011

I am a friend or relative of a resident

My uncle was recently admitted into Valley View Health and Rehabilitation in Madison, Alabama due to his failing health. My aunt couldn't care for him on her own anymore and so this facility was recommended by friends of hers. The facility itself is quite large and I worried that my uncle would feel overwhelmed being with so many other residents and such large spaces. I also worried that with so many residents, what if their just weren't enough staff present to handle the number of people living there? His wife and my aunt was thrilled about the place and had heard many great things about the home from several people who once had loved ones there. I was a bit skeptical, but then again, I hate leaving family in an unfamiliar place with unfamiliar people. My first visit changed my mind immediately. The staff was abundant to the number of residents and extremely friendly and always willing to keep us family members informed of my uncle's progress. The place was very clean and well kept up by the staff. My uncle, who was not a people person at home, had managed to acquire new friends which I saw firsthand when I was led to him by a nurse, finding him laughing with another man his age about stories of the past.Upon speaking with my uncle about his feelings on the facility, he mentioned that he liked it better than he thought he would have. He relayed to me that he was impressed about these strangers caring for an old man they didn't know and taking care to see how he was doing. The only complaint he had was the amount of checking on him they did, which I found comforting. He enjoyed the activities that anyone could participate in if they wanted to, especially Bingo and playing checkers with his neighbor in the next room. Overall, even a skeptic like me found this place to be an excellent alternative for family who need extra help taking care of their loved ones. The staff I spoke with seemed really nice and trustworthy and I noticed the residents are served a variety of different food varying from day to day, never the same thing everyday. My only negative opinion about this place is that it's too close to my liking on a very busy road next to the highway and the outside facilities involve sitting and walking in the back of the building. Despite the lack of outside amenities, the facility itself gets my vote for being dependable and caring.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

About Valley View Health And Rehabilitation, Llc in Madison, Alabama

Valley View Health And Rehabilitation, Llc is a Senior Living provider in Madison, Alabama that offers residents Nursing Homes services. Contact Valley View Health And Rehabilitation, Llc for more details on services and rates.

Map of Valley View Health And Rehabilitation, Llc

Help seniors by writing a review


If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

mother and daughter online shopping

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(800) 558-0653

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Madison County, AL

  • Morgan County
  • Giles County
  • Lincoln County
  • Marshall County
  • Cullman County
  • Jackson County

Senior Living Communities near Madison, AL

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.