Care Advantage - Roanoke
518 East Main Street, Salem, VA 24153
(800) 558-0653
Verified Partner
4.0
(216 reviews)
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Reviews of Care Advantage - Roanoke in Salem, Virginia
4.0
(216 reviews)
SUE H
5
|
January 4, 2024
The new caregiver has made my experience positive. It takes the pressure off of me. I like that they found my caregiver that I absolutely love. They have gotten better.
RITA M
4
|
January 4, 2024
The agency could have a few more hours to make my life a little easier. I would recommend them because they come every week and the ones that have been here are all doing a good job.
Provider Response
PATRICK C
1
|
January 3, 2024
The people they send are very lackluster in performance. I feel like I'm treated like a mushroom. They keep me in the dark and feed me lies.
Anonymous_1702635245
1
|
December 15, 2023
The aides should have known what to do. They need to communicate with aides on client instructions.
BONNIE F_1
5
|
December 7, 2023
My nurse has amazing training. They give me emotional support.
PAT S
5
|
December 6, 2023
The caregiver, Kendra, who was there most often, really looked after my mom. She was one-on-one with her and gave her the attention she needed. I would recommend them because I like the caregiver that was with my mom every afternoon. The caregiver had her back at the nursing home, and she cared for my mom. She also let me know if something needed to be addressed.
Provider Response
MADELINE W
4
|
December 1, 2023
They were always there for my mother Monday through Friday. We had a fantastic caregiver, but the weekend staff wouldn't show up at time.
Provider Response
BUDDY M
5
|
December 1, 2023
The caregiver interacted with my dad very well. The agency was a little slow to start getting regular aids, but after we found one, she did an excellent job.
Provider Response
SHARON R_1
1
|
December 1, 2023
We need to be able to depend on them more. You can't use the service if they're not dependable.
LENA W
4
|
November 14, 2023
They have made my experience positive for me by cleaning. I like how they are kind to me and there is no rush.
SARA K
3
|
November 8, 2023
They could have done the chores I asked them to and not sit on the phones and laptop watching movies. They could improve for the CNAs to travel outside of the home with you.
STEPHEN O
4
|
November 3, 2023
They could be more consistent. Sometimes they call last minute with a change, and it is hard for someone with dementia to adjust. They work well in trying to place people.
Provider Response
SHIRLEY L_2
5
|
November 2, 2023
I like the consistency. I like the fact that my mother is with the same caregiver. They went through a few to find the one that he has now.
DORIS S_2
4
|
November 1, 2023
It is helping me a lot. The girl that I got I really liked, she is an excellent worker, she won't sit down. I just started with them about 2 weeks ago, and it is different for me with being the client instead of me taking care of people.
Anonymous_7616
3
|
October 20, 2023
Some of them had a positive impact on his life. One of our caregivers was really good, and some weren't. Some of them were well-trained, and then some of them were not at all well-trained. They cancelled out on me several times and left me having to stay there eight hours a day to help my brother out. They were never able to replace those that couldn't come in.
Provider Response
PATRICIA R_3
5
|
October 13, 2023
It took a long time for the agency to find a long term caregiver, but she is very good. I like my new caregiver.
Provider Response
Anonymous_7623
2
|
October 6, 2023
They got the job done when cleaning me. It did take them forever. They can improve by having a larger pool of workers. When they take on a client, they need to address the client's issues more. They need to have set workers.
Provider Response
LESLIE K
5
|
October 2, 2023
It helps because I have nobody else to do that for me. I like the person that has been taking me to my tests. She is wonderful and shows up early.
Provider Response
DEBRA O
5
|
October 2, 2023
They've only come out here one time, I haven't been home, I have had a doctor's appointment, but they did an excellent job. I don't talk to anybody. If I had the chance to recommend it to someone, I would.
Provider Response
BETTY M_2
5
|
October 2, 2023
They have made it positive because I called them and two days later they came to inspect, and then 3 days later we had it done. That's the great part. I would recommend them because the specific worker we have is very caring and loving. I would recommend them based on her.
Provider Response
ROSE H_1
5
|
September 22, 2023
The attitude they provide helps me. They call you and let you know if they can't make it.
Provider Response
GARY M
5
|
September 14, 2023
They helped me get back to living alone. They come over and do their job as they should.
Provider Response
HELEN G
2
|
September 14, 2023
It is not a very good impact. Some girls will sign up and say they will work the weekend and they don't. The screening of the applicants, maybe should be a little better.
Provider Response
NANCY S_2
5
|
September 14, 2023
I've been taking care of her, until we got Care Advantage. It gives me a break. I like that most of the employees are knowledgeable.
Provider Response
ALMA A
5
|
September 5, 2023
It's going good so far. I haven't had any issues. I like the scheduling.
Provider Response
MICHAEL B
5
|
September 2, 2023
They found someone under extremely quick turn around, and she was professional and was capable in assisting me in what I needed. They are very nice and professional, the one that came to see us did a really great job under difficult circumstances.
Provider Response
EUGENE B
4
|
August 23, 2023
They are babysitters for him, and they did that successfully. They got everything set up quickly. They got down to business.
Provider Response
DARIUS K
4
|
August 18, 2023
Both my husband and I work, so it has made a great impact Their scheduling and communication between Scheduler and us could be better.
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MARY C_6
5
|
August 18, 2023
They assign good workers as caregivers. I like my caregiver.
Provider Response
FRANCES C_2
5
|
August 2, 2023
They do things for him that I can't like giving him a bath. They have got good people working for them, and they provide the care that we need.
Provider Response
DELORES L
5
|
August 2, 2023
They helped the most with having someone watch her. She was pretty sick at the time. I liked that they were there when we needed them.
Provider Response
MARY H_4
5
|
July 18, 2023
The caregiver also takes the dog I have, she also does whatever I ask her to do. I like them, they answer my questions, and they also sent me a good caregiver who comes every day.
Provider Response
RAYMOND B
4
|
July 18, 2023
When they show up, it is very helpful. It depends on the staff. The staff need to maintain the schedule. Sometimes they don't have coverage. Sometimes they are late.
Provider Response
ROBERT S_6
5
|
July 18, 2023
The caregivers helped the most by just being there. They were the only one to call me back of the 4 I contacted for 24/7 care. I liked that they provided staff when needed. When I had two issues, they corrected that promptly.
Provider Response
Anonymous_7505
4
|
July 14, 2023
They did find somebody to replace a caregiver. I like that they were able to give me an aide.
Provider Response
SHAUN K
5
|
July 12, 2023
The caregiver bathes him, shaves him, and does his laundry. All the things we need to be able to keep him home. Our caregiver is awesome and reliable.
Provider Response
MOLLY JOE M
5
|
July 3, 2023
The services made it a lot easier to manage. They gave quality care and follow-up care.
Provider Response
ELIZABETH C_1
3
|
June 12, 2023
They could be more dependable. They could get more dependable people.
Provider Response
PHYLLIS S
5
|
June 12, 2023
They help me out a whole lot. I have no complaints. They are friendly and they always call. They are able to find replacements.
Provider Response
THERESA P
5
|
June 12, 2023
They help a lot. The caregivers come on time and do their work.
Provider Response
ADELE R
1
|
June 2, 2023
They need to send people who aren't rude or hateful. They need to follow the schedule. They need to manage their staff better. They need to listen to complaints.
Provider Response
KATHERINE F
5
|
June 2, 2023
They provide the care that my sister needs. I like their communication.
Provider Response
SHELBA E
5
|
May 19, 2023
One caregiver specifically, Chasity, was very consistent, as she was coming in every morning during the week. She would even provide a text daily of how my mom was doing to keep me informed. I would tell a friend that Care Advantage is reliable and can be accommodating of those living in a further location.
Provider Response
Anonymous_7295
1
|
May 17, 2023
I was paying that much money just for them to be on their phones, the idea was for them to help her. The service was awful, I fired 2 caregivers. My mom was in the hospital with covid and when we got to get back in the rehab I found out they roamed the halls and were not taking care of her.
Provider Response
SHIRLIE S
3
|
May 11, 2023
They didn't impact her at all. It wasn't what we were looking for at the time. I would recommend them if they needed more advanced medical care.
Provider Response
SHERIAN W
2
|
April 19, 2023
The provider helped me with the cleaning. The agency could improve on scheduling.
Provider Response
MARGIE J
5
|
April 17, 2023
They have made her experience positive by providing her with a worker that goes above and beyond. I like that it has been a reliable agency.
Provider Response
EDWARD S
4
|
April 13, 2023
I particularly like the guy. He's young, and I like being around young people - we could talk pretty well. He challenges me with his thoughts, and I like that. Not only that, but he's very polite. They could be more organized.
Provider Response
ANNE G
1
|
April 7, 2023
It didn't seem like people were even trained. They should manage their workers better.
Provider Response
TOMMY B
5
|
April 5, 2023
It gives me a chance to get my errands done and he just likes company. The person that comes to us is very dependable. She is very kind and we get the same person every time.
Provider Response
BHADRAKUMAR S
5
|
March 22, 2023
The main caregiver that comes is really good, but sometimes she does not come and they have to send someone else that is not as trained. He needs it because cannot walk. I like that most of the caregivers that come to come in are professional.
Provider Response
NANCY M
4
|
March 15, 2023
The care is very important to my parents, my mother needs help 3 times a week to get to dialysis. I would like to see better communication to all people involved, it seemed like one hand didn't know what the other hand was doing.
Provider Response
ALONZA P
1
|
March 8, 2023
The services have put me under more stress. Care advantage could have more reliable caregivers and the corporate office could call me back when I have complaints.
Provider Response
GAYAT R
3
|
March 7, 2023
They need to come on time, leave on time, do all the necessary caregiving stuff with a happy face. I would like to see that they provide the right caregiver, and one caregiver, instead of one each time they come. They have been sending me five different caregivers in the five times I have used them. A lot of them aren't permanent, and it is hard to adjust to each person.
Provider Response
Anonymous_7084
1
|
March 6, 2023
The caretaker was not there very often. There were no replacements for her when she didn't show up. The person that came in the home didn't do much. They didn't give any care for the client. They were really unreliable, and it was overpriced.
Provider Response
BARBARA G_3
4
|
March 1, 2023
I need help with lifting and I have difficulty walking, so the physical therapist has been the most helpful. The agency could let me know when someone is not going to show up.
Provider Response
EDWARD L
5
|
February 15, 2023
My caregiver mops the floor and does the dishes. Sometimes they make food. They take care of me and do everything needed to be done.
Provider Response
CAROL K
4
|
February 7, 2023
They have been very responsive. Quality of personnel needs improvement.
Provider Response
SANDRA C
4
|
February 2, 2023
The agency has helped us the most by bringing someone to the house to talk to. I would recommend them more if the girls were paid better. They have never complained but I just feel like they are working to support their family.
Provider Response
Anonymous_6137
4
|
February 1, 2023
They have helped me the most with getting out and doing housework. I would like them to come and check on you, the people that work in the office.
Provider Response
JACQUELINE C
5
|
February 1, 2023
The agency has helped me the most with a caregiver because I don't know what I would do without her. I like this agency because she sent someone that is flexible.
Provider Response
Anonymous_6235
5
|
January 20, 2023
She makes it a lot safer for me. I would tell a friend they are pretty good and I like the lady they sent out.
Provider Response
DOTTY C
3
|
January 10, 2023
It made my life easier when they showed up, but I had to be with her 24/7 when they didn't come. We had so many problems with no-shows.
Provider Response
MAXINE M
5
|
January 10, 2023
The services have been pretty good. This agency is reliable even while being short-staffed.
Provider Response
Anonymous_6752
3
|
December 16, 2022
We weren't used to having someone in our home. They are short staffed. The staff was reliable, however there needs to be a backup person.
Provider Response
ELIZABETH A W
5
|
December 7, 2022
I like their friendliness and how well they take care of me. I like that they haven't done anything wrong.
Provider Response
CAROLYN O
5
|
December 7, 2022
The caregiver took care of me, which made my life easier. The agency has been fine now since resolving some problems previously.
Provider Response
DELENA B
4
|
December 2, 2022
We had some issues with scheduling. It allowed me to do my other work. I was able to get the coverage I needed.
Provider Response
LINDA H_2
4
|
December 1, 2022
She is predisposed to not care for them; so it's not a failure on their part; she just wants me there. I like the flexibility.
Provider Response
Anonymous_6834
4
|
December 1, 2022
They have someone there with the client. We could get someone quickly.
Provider Response
NANCY R
4
|
November 21, 2022
They showed me how to do things and explained how I could do things for myself. They explained how to do things easier and better. They could have started my care earlier.
Provider Response
FRANCES P
5
|
November 12, 2022
They are great at following up on things I have asked about. I like that they have sent me good caregivers.
Provider Response
JOHN S_3
3
|
November 10, 2022
I worry the whole time I am gone. There is no consistency. I've had people not show up and some caregivers are not paying attention. It does depend on the person.
Provider Response
SUSAN D
4
|
November 5, 2022
It was great to have someone there to watch her, but they could not administer her any medication. We had two or three people that were really terrific and there was one that we did not want to come back.
Provider Response
CAROLYN G
1
|
November 2, 2022
It turned my anxiety into something that I was just shaking all over. I only calmed down once they left. I would not turn them loose on my friends. They need to come in and do what they're hired for instead of coming in to sit down and watch television.
Provider Response
Anonymous_6662
4
|
November 2, 2022
They kept an eye on her and made sure she was safe and secure. They didn't need to interact with my mom and they all wanted to go into her room and occupy her when I told them not to.
Provider Response
JULIA W
5
|
November 1, 2022
They were personable. I liked that they filled slots in a hurry.
Provider Response
WANDA E
5
|
October 13, 2022
She helped me with bathing. If they could get McKinney, I would recommend it to anyone.
Provider Response
EARLEAN S
2
|
October 13, 2022
The caregivers that are not a good fit need show up for shifts. They need to have better communication.
Provider Response
MARGARET W
3
|
October 13, 2022
They need to be able to find someone for her is the caregiver calls out. The caregivers are wonderful, but the staff is not able to find a replacement for the regular, if she is not coming.
Provider Response
MAMIE W
5
|
October 3, 2022
She is able to take showers and the caregiver helps her in that capacity and it helps that the caregiver is female. The person I have right now taking care of mom is remarkable.
Provider Response
HERMAN M
4
|
October 3, 2022
I need a caregiver consistently. I would like more care coverage.
Provider Response
JERRY M_1
4
|
September 23, 2022
They send out somebody else and don't send back others. They understand when I call and tell them about the people.
Provider Response
JEANNETTE G
5
|
September 23, 2022
Performed need services to help mom unpack, folding clothes, etc. The person was very very good. She was very nice, took care of things, and started unpacking.
Provider Response
SHIRLEY L_1
4
|
September 15, 2022
I like that the caregiver is friendly. They could improve on their dependability.
Provider Response
REGINA C
5
|
September 15, 2022
The provider helps around the house. I like this agency because I really like the caregiver that I ended up with because she knew how to handle my sister who is disabled.
Provider Response
CLARENCE J_1
5
|
September 9, 2022
They help me around the house to do things that I can't do right now. My nurse is always here when I need her and she takes really good care of me.
Provider Response
ELOISE K
5
|
September 1, 2022
The agency is reliable and Rita works well with me. I like this agency because they gave me a good caregiver to help me.
Provider Response
CAROLYN P
4
|
September 1, 2022
The care takes a load off of me since they provide care through the night, so I can get some sleep. I would like them to have people on stand by to fill in when they have people call out. They also need to inform them of the patients needs so that they know what they are doing when they get here.
Provider Response
DIANE G
2
|
September 1, 2022
They could have showed up every day. They could be more consistent with the care. They didn't show up a lot of times.
Provider Response
GRACE C
5
|
August 16, 2022
It has been a huge help around the house with laundry, cooking, etc. They have been very good at picking caregivers. They made the switch pretty quickly when we wanted a different caregiver.
Provider Response
ROBERT W_2
5
|
August 3, 2022
They are absolutely wonderful. They have been with my father and helped him get up and moving. I like that hey are quick to respond when I call and they are very supportive.
Provider Response
CLAUDE G
1
|
August 1, 2022
The caregiver said that she didn't sign up for this because the client was being combative. She overdosed him on morphine and when I got there he was completely unresponsive. She let him fall and cut his arms up. We had a really bad experience with one caregiver.
Provider Response
MARGARET B
5
|
July 18, 2022
They do chores for me and run errands for me. They are pleasant and they do the work they need to.
Provider Response
OLLIE B
4
|
July 7, 2022
They were just here with them on Sunday. They were here on Sundays and they would cover me when I had to leave.
Provider Response
ERVIN B
4
|
June 8, 2022
They fix meals and give medicine. It depends on the person and what they need. We don't need too much help.
Provider Response
CATHY B
3
|
June 7, 2022
I had to take care of mom when they called out. The aides were always calling out.
Provider Response
MONROE R_1
5
|
May 17, 2022
The agency helps with taking care of him by feeding, and bathing him. I like the worker that comes to the house she's really good.
Provider Response
Anonymous_6018
4
|
May 17, 2022
It helps by freeing me up and taking care of my needs. I like that they provide in-home care for people that need it.
Provider Response
CLIFFORD D
3
|
May 5, 2022
They should be here regularly. Today is the first time in the past 2 weeks that I have had a caretaker.
BARBARA G_1
5
|
April 11, 2022
They have helped by providing the help and I was grateful. I like the caregivers that they sent they were very good.
Provider Response
JENET R
5
|
April 4, 2022
The caregiver offers companionship a few afternoons a week. I know that my mom is not sleeping all day. The client does so much better on the days that the caregiver is there. They will talk with you on the phone and go over any questions that you have and the coverages that they offer.
Provider Response
RUTH F
5
|
February 4, 2022
They worked well with me and my hours. I liked their scheduling. They cared about us. They would communicate if someone called out or was unable to make it. They tried to get us replacements if that happened.
Provider Response
JAY P
5
|
January 3, 2022
She does the work that we ask of her. She comes to work, and she is very knowledgeable, and not afraid to work. The caregiver has been pretty good. I use her for four hours a day.
Provider Response
MONROE R
5
|
December 2, 2021
I would not be able to have a life without the services. The agency has sent us and aide who is amazing.
Provider Response
ELIJAH J
5
|
November 5, 2021
They help with everything I need and they have given me peace of mind. The people that they sent are great caregiver.
Provider Response
GERI V
3
|
October 4, 2021
They're only here for 4 hours every two weeks. There is no way they could make my life easier or have a greater impact. They could do a little more work than what they do and they could be more thorough.
Provider Response
JOHNNY S
1
|
August 4, 2021
They could have helped with the care of the patient. They need providers that are there to actually work, and have knowledge about care for those with medical problems.
Provider Response
MARTHA W
5
|
July 7, 2021
She's already here when she's supposed to be. She takes care of the needs I can't do for myself. At the beginning I had too many people coming back and forth, but now I feel fine about it.
Provider Response
Anonymous_4925
4
|
June 16, 2021
She helps her take a bath. There is not much they could do better. The caregiver is here all the time. She is on time.
Provider Response
PAULINE P
5
|
May 18, 2021
They are helping me with my therapy and bathing, which is big. They do anything I need, they are right there for me. I just like the company, for one thing, being by myself. I appreciate the people they send.
Provider Response
ALICE N
5
|
April 23, 2021
They make sure there are people here and that I get to the doctor. They make sure we have someone to take care of me. They are good people.
Provider Response
LESLIE H
5
|
April 2, 2021
They got me where I was going safely. They are very cordial and nice.
Provider Response
TERESA R
5
|
March 11, 2021
They give me company. It helps me out a whole lot since I am stuck at home. They get me groceries.
Provider Response
JEANNINE C
5
|
February 26, 2021
I love the nurse. We are so satisfied with her. They are prompt in service and I love the nurse that I have.
Provider Response
Anonymous
5
|
February 8, 2021
They provide personal care for me. I like that they are reliable when I need them.
Provider Response
JANICE F
4
|
February 2, 2021
They could come twice a week. They are polite, punctual and very polite.
Provider Response
JOSE L
5
|
January 26, 2021
They answer when I need to call out to them. They gave us the same person each time.
Provider Response
ROBERT N
4
|
December 16, 2020
She is polite. I am satisfied. They do check on their clients, I like that. They also let us know who is available, and I like that, and what they could do for the clients and they check on how they are doing.
Provider Response
Anonymous_527
5
|
November 19, 2020
She is the only person who I see other than my son who comes down once a week the caregiver is like a daughter to me. They are a good company and I understand that something
Provider Response
DAN H
4
|
November 5, 2020
They met my expectations, it was a one time thing for me. The caregiver showed up early to take me to my appointment.
Provider Response
ANNE T
5
|
November 5, 2020
They have done whatever they have been told to do. I like the caregivers and office staff.
Provider Response
REBEKAH B
5
|
October 15, 2020
They do things for me that I can not do anymore. I like everything about them, they listen to me and they try their best.
Provider Response
Anonymous_4065
3
|
September 10, 2020
My blood pressure rose because people wouldn't show up and I know have to be on blood pressure medicine. Physically it was really hard on me. There were three of four caregivers that I would hire again. For the service that I got, it is too expensive.
Provider Response
MaryA O
1
|
July 27, 2020
3 strikes you're out! Within 2 months 3 caretakers have proved to be completely unreliable, not showing at the appointed times and not calling. Terribly disappointed.
Provider Response
LLOYD W C
5
|
June 5, 2020
It has been a huge help because the nurses let me know how is doing and they are my eyes and ears with everything going on with the virus. The people that work there are good and one of them was the reason why we moved him in the first place.
Provider Response
MARY C_2
5
|
March 27, 2020
They are responsive, and the consistency of them carrying things out helps. I liked the intake process, they have followed through. They are responsive, prompt and clear.
Provider Response
BARBARA C_2
3
|
March 4, 2020
It is great when they are there. When they come they vacuum, shower her, and they do laundry. I have no problem with the people they have sent. They have been amazing; however, when they don't show up such as today, it leaves us without a caregiver. They don't have enough on call staff. The caregivers were supposed to be there at 9:30 and they didn't show up. The office didn't even notify me of that. I had to call them myself. I am very disappointed in that. It makes me have to leave my job and there are some days I can't. That leaves her without food and leaves her in bed.
Provider Response
Anonymous_3236
4
|
February 7, 2020
I have high standards, but the caregiver doesn't always call when she comes.
Provider Response
MARY W_1
4
|
January 29, 2020
They could talk to the nurses and bring them up to date with what is needed. I don't think the nurses or caregivers are briefed on the individuals as far as their problems are and what they need.
Provider Response
POLLY D
2
|
January 9, 2020
They did not have a person to be able to fill in, and they had to cancel on us a few times. I had a woman come, and her car broke down in my driveway. Another one came in an Uber because she had no other means of transportation. I think of them like an Uber. They send whatever works and is closest to me that can make things happen.
Provider Response
JUDITH L
5
|
December 5, 2019
She has completely changed my Tuesdays and Thursdays 100%. It has changed my life. She helps me do my scheduling for the whole week. I like how carefully they interview their personnel, and they make sure to find just the right person for a client.
Provider Response
Anonymous_2605
5
|
October 25, 2019
They do what you ask them to do. I like that if someone has to miss, they will send someone to cover for you.
Provider Response
JERRY L
3
|
October 23, 2019
They could give me more time with the care. I only had one person from Care Advantage that has done what they said they were going to do in three years.
Provider Response
DONALD M_1
4
|
October 23, 2019
They need to have stronger caregivers. That way, I can walk around better because I have two prosthetics. They need some stronger workers.
Provider Response
JEANNINE S
4
|
October 15, 2019
The gentleman that is a RN came to visit me before the girls came to provide care. He asked if I had trouble getting in and out of bed, he asked if I wore pull ups and then said they would get me a hospital bed and more pull ups. He never has gotten them though. I know he is rushed to death since he has to interview all the new clients. The first girl that came here sat on my couch the whole time. She didn't do any work. I didn't know how things were supposed to work. The second one worked fine and had a wonderful personality, but there was a problem. She had gonorrhea, and I could not accept that at all. As soon as my sister heard that, she went ballistic. The caregiver had her cell phone charging at my home, and I heard the doctor tell her her diagnosis, and she needed to go to the doctor right away. I worked at the hospital, so I know about these things. With my health, I cannot have anything like that. I think everything else was fine until then.
Provider Response
EDNA B
5
|
October 3, 2019
They call fairly often to check on me. They work with us when we have a problem. At times, I have had a hard time with the dates and things. Something needs to be done about the weekends and the holidays. We just have to wait sometimes.
Provider Response
KAREN A
5
|
October 3, 2019
They help the most by providing some time for me to get away from being the caregiver. They have sent me some good people.
Provider Response
Anonymous_472
4
|
September 12, 2019
They could make my life easier by being a little more responsive when a caregiver isn't going to make it. They could let me know when a caregiver is not going to show up.
Provider Response
JULIANNE C
5
|
July 30, 2019
You can always count on them. They are very thorough and quick to respond.
Provider Response
JENETTE S
4
|
June 18, 2019
They have shown me love and care. They showed me how to be apart of a family. I like my clients and their families.
Provider Response
JOHN H_6
5
|
May 15, 2019
She helps me get in the shower and makes my meals. I finally got a decent care provider.
Provider Response
REGINA R
5
|
May 15, 2019
They help me the most because they prompt me to take my medicine. I like that they are friendly people.
Provider Response
JEANNE F
1
|
April 29, 2019
We had one person that wore headphones, watched movies, and didn't interact with my mom. They should've understood how to deal with an elderly person and showed up on time. They could have had more professional workers and people that didn't call out all the time. I wanted to be able to reach the staffing service when someone called out and get a return phone call.
Provider Response
WILLIAM M_1
3
|
April 12, 2019
They could've sent someone else faster as a replacement after our caregiver quit. The only thing was that if someone quits, they need to send someone else out as quick as possible.
Provider Response
SANDRA F_4
3
|
April 12, 2019
They can have better scheduling of my caregivers and more caregivers that are proactive. I would like to see the quality of the caregivers improve.
Provider Response
JOANNE S_1
5
|
March 27, 2019
They always communicate with me if I have questions and will call me right back. The worker that we have one day a week is amazing and works well with my loved one.
Provider Response
Anonymous_1597
4
|
March 26, 2019
I would like them to also wash my hair. Some of the younger caregivers need to be more conscientious.
LINDA H_1
5
|
March 15, 2019
They helped me with my cleaning. She was very respectful to me, and I really liked her. I like the way they were courteous and nice to me. The housekeeper was very respectful.
Provider Response
Anonymous_1651
4
|
March 14, 2019
It was fine. I still had to do some things though. We had a few caregivers. Some were good and some weren't as good.
Provider Response
DONALD S_1
4
|
March 14, 2019
Two of the caregivers followed instructions very well, and they did a good job. Once I trained them what was going on, they were on the mark. When the agency sent caregivers out, they should have known about my loved one more.
Provider Response
Anonymous_1543
1
|
February 27, 2019
The thing that I never understood is why these caregivers can't drive to their jobs. They got a ride from Uber, and it puts a big red flag up when you see that. The night caregiver was good. They needed to have more training in caring for elderly or sick patients. They came in and sat down and didn't do anything. They wouldn't even check on my loved one. They played on their phones and watched TV. They also stole from me.
Provider Response
SANDRA M_1
5
|
February 20, 2019
I'm disabled and I live alone, so I like the company. When I can't do certain things, I can get help with it, like cooking. They work with me to help provide for my needs, and not just to come help me out.
Provider Response
JOSHUA O_1
5
|
February 15, 2019
They have gotten us some good aides. They have helped me by having a good person. I like our caregiver. They have good people working for them.
RICHARD G_15
4
|
February 13, 2019
They help with bathing and assist in getting around the house. They help with going to dialysis three times a week and transport. They clean up his room and make lunch. They need to have more confident staffers and more dependable and reliable caregivers. That's the biggest problem I see.
Provider Response
GARY A_1
5
|
January 25, 2019
They come all the time to help out, and they call to check on my son. They provide the service for me.
Provider Response
JOYCE R_2
5
|
January 8, 2019
They are very punctual and help me with what I need. They are very reliable with their services.
Provider Response
PATRICIA G_4
3
|
December 18, 2018
They don't really do anything except for sweeping the floors. We had another company that came in before Care Advantage that was much better. The caregivers don't pay enough attention to my loved one.
Provider Response
AMY L_4
2
|
December 14, 2018
I think their employees could have been more attentive. Their communication skills are horrid. My caregiver did not show up this morning. I told them that I would need extra care, and I told them ahead of time. I called the office, and they told me that they couldn't get in touch with my caregiver for over two weeks, and they didn't find me a replacement. They called me and asked if I have heard from the caregiver, and I said no. I don't even know if I will get care during the time I requested.
IRIS C
1
|
December 6, 2018
They didn't give me anything and it wasn't helpful for me whatsoever. I would not recommend them to anyone because my caregiver didn't want to do anything.
Provider Response
CAROLE W_1
3
|
December 6, 2018
I have to call family and friends over to do what they are supposed to do when they don't provide me care. I need someone to help me, and it has a big impact on my health. I need a lot of assistance, and I am not getting the service I am paying for. I am not ever going to refer anybody else to them. They have given me poor service. They need to have an aide on duty every day for five days a week. They need to get a staff coordinator. They need to get more people to work and pay them more money so they will stay and do a professional job. I might looking for another company soon.
EUGENIA K_1
5
|
November 29, 2018
They give her baths and feed her. They are an excellent provider.
Provider Response
ROBERT P_2
4
|
November 28, 2018
It's just that it's hard to get coverage sometimes. Sometimes it's hard to get coverage.
Provider Response
SHANNON C_1
3
|
November 28, 2018
They need to make sure the caregiver shows up. They've treated me horribly. They told me my caregiver had car trouble for the last seven weeks, but he's going to other clients and not here. He got a taxi here, but they wouldn't come pick him up because the company's credit card was declined.
Provider Response
BONNIE E_1
5
|
November 27, 2018
They help me do the things I need. They also sit and talk with me sometimes. I have been very satisfied with them. They are thoughtful, helpful, and the caregivers show up on time.
Provider Response
ELSIE V_1
4
|
November 12, 2018
She was bedridden, so they helped her with everything from food to moving. The caregiver is late too often.
Provider Response
Steven C_1
5
|
October 31, 2018
The safety factor for my mother is a big deal. Because of her services, we are able to leave my mother and trust that she will be well taken care of. The caregivers are what I like most about this company because we have a really good one.
MARY P_4
5
|
October 13, 2018
I'm fighting stage four cancer. She does what she's supposed to do and sometimes I'm sick and sometimes I'm not, and she has this sixth sense about when to pay attention to me and when to take care of what needs to be taken care of so I don't have to direct her or anything. The lady that I've got is a perfect match for me.
ROBERT S_11
3
|
October 13, 2018
I want to keep a steady and dependable caregiver. All of the other companies cannot pay for their help, so I would take them over any of the other companies in this valley.
Anonymous_128
1
|
September 17, 2018
They're very poor. They're very poor. One caregiver helped to some degree. The first caregiver sat on the couch and used their phone a lot. They complained it was too far to drive. They complained about cleaning. They sent another caregiver who left early a few days. Then they sent another caregiver who spent most of the time asleep on the couch. They complained about my loved one.
Provider Response
LAJAYNEESE C
4
|
September 17, 2018
They spend time with her, talk to her, keep her clean, and help her move since she can't really get around. They get her in her wheelchair. They take her outside and take her places. They make life easier for her. When we first started, some people wouldn't show up on a Saturday or a Sunday.
Provider Response
JOYCE C_6
4
|
September 17, 2018
They have stayed with my mother and kept her company because she is a fall risk. They could be on time, and find us one caregiver, instead of one every week.
Provider Response
ELLA W
4
|
August 31, 2018
When one of the ladies is not going to show up they need to call us and sometimes they don't have a qualified substitute. Sometimes it is good and sometimes it is not.
DOROTHY M_8
5
|
August 30, 2018
The caregivers have good bedside manners, which helps me stay positive. I like how most of the caregivers have good personalities and are efficient.
JUDY M
5
|
August 24, 2018
The main thing I like is the peace of mind. Most medical people will tell you that most Dementia patients would never get better, but we have had some good caregivers that are top-notch at taking care of her. Most of the people we have had have been able to get my wife walking and talking.
BETTY JO H
1
|
August 24, 2018
When I first got them, they were supposed to send me someone who could come in and fix me meals four or five times a week, and they never did that. They don't follow through. I have made phone calls and they were supposed to call me back and haven't.
Provider Response
DOROTHY W
3
|
August 16, 2018
The caregiver that was signed didn't have my sister's best interest in mind. They could have had better communication.
Provider Response
BONNIE M_5
3
|
July 27, 2018
They do a good job when they show up. I think they could try to listen to her a little better and get to know my grandmother and her routine by being here. Their is not always a nurse available to care for my grandmother, they are short staffed.
Provider Response
BUFFY C
5
|
July 24, 2018
I'm almost bedridden and they really keep me company, I'm able to have somebody to relate to me. They also tailor to my needs. They ask me if there's anything I need even if I haven't asked or told them I needed something. They're willing to do anything I ask them to do, no matter what it is.
upset and concerned
2
|
July 20, 2018
This agency has quit being responsive to our calls and emails and we've only been with them a few months. When someone finally did talk to us about a month ago, they said management had changed and there had been turnover. When you have clients who are dependent on care, this lack of response is unacceptable. We are never told in a timely manner if or even when someone will be sent over for care when our primary caregiver is out. As of today, I am waiting on a promised return call from over two weeks ago. Seem to have lost sight of the true nature of their business.
Provider Response
JOHN H_9
5
|
July 13, 2018
They are very helpful. They give me time away from the house. I have never had a negative experience with them.
Anonymous
4
|
June 26, 2018
I wish they would wash the dishes instead of just sitting there. They could let us know if we have help coming on the weekend. We don't know until Friday afternoon.
ANNIE G
4
|
June 26, 2018
It makes a big impact. I don't ask her to do a lot. The main thing is she does a very good job of bathing. The women does a very good job of bathing me. That was the main thing I was interested in. That's the main thing.
Anonymous
3
|
June 13, 2018
The current caregiver is okay, and would be fine for someone who has more needs. They kind of hover and my loved one doesn't appreciate that. Initially, I was impressed with them. I think they've had some staffing problems recently, so the communication has been different.
Provider Response
ELANOR R
5
|
June 13, 2018
Just them being here was important, they helped me when I needed them. They fixed some food and did things like that. I remember them cooking meals for me and doing some housecleaning. They even did some shopping for me.
KENNETH G
4
|
June 13, 2018
When they are here, they are very helpful in feeding me, helping me with my hygiene needs, and just getting me whatever I need. I even have them help me with my medications. I like that I have a local number that I can reach them with at any time. I wish that they would keep in contact with me when the caregiver isn't able to come.
NANCY P
2
|
May 29, 2018
It was very helpful to have someone to help her with her needs and give me time to accomplish errands. There were a couple of times when I needed to leave for appointments, but the aides showed up late. They were not sufficiently staffed to cover out needs. If our caregiver could not come, they were never able to get someone else to cover.
Provider Response
AUBREY V
4
|
May 23, 2018
It's making a tremendous difference. The bathing is a big way they help. If I had more help, it'd make my life easier. I have been pleased with the services. It's been really good. The caregiver that's with us has been very interested in doing what's needed, and she does it without complaint. It's been good to have her here.
ARDEN F
5
|
May 17, 2018
I didn't have to worry about someone being with him when he needed someone. When I called and needed somebody, they had someone available. I didn't have to wait or worry about it, because there was somebody there. They took care of him very well.
DOROTHY B
3
|
May 17, 2018
They need to improve their communication skills. They need to make sure that the client has caregivers here, they need to make sure that they answer the phones, and they need to be able to answer the questions instead of transferring me all over.
DOROTHY A_4
4
|
May 14, 2018
They are here so that I can go to the doctor or go grocery shopping. They ought to have their caregivers be more knowledgeable about some things when it comes to things concerning the client.
RACHEL M
5
|
April 27, 2018
I have recommended them in the past. I like the pricing, the insurance billing, and they resolve problems quickly. We went through a few caregivers, but they kept sending a caregiver to try and find the correct fit. They did finally find an individual who is a wonderful fit for my mom. It gives me the ability to get away and take care of other things that I need to, and it gives my mom someone to be there and help her besides me. It has been a good impact.
RACHEL A
4
|
April 26, 2018
They did treat me pretty good. They could have been a little cheaper and there was one caregiver that didn't know what she was doing. Rachel has to have to have caregivers 24/7 to take care of me so they helped me with everything.
JULIAN A
5
|
April 23, 2018
Everything that Care Advantage said they would do has been done. They have corrected any mistakes that are made. The services have helped my loved one, but it has lifted a big burden off of me as well. I was at my wits end and then we got Care Advantage. I have a better outlook on things and can take better care of my loved one with the help that we have.
ANGELA G
5
|
April 23, 2018
I like that they communicate with us when something is going on. When I tell them about special needs and the aides have to be here at a specific time for an appointment, they do their best to get someone here. It helps to have a caregiver here so not all the work is on me. I have bad knees so I can't do all the work myself.
TRACY F
5
|
April 12, 2018
Care Advantage treats people well and they give a lot of privacy. They dress me and help me with things I can't do.
CHRISTINE W
5
|
March 24, 2018
I'm supposed to have somebody Monday through Friday, and right now I only get a girl who works Tuesday and Wednesday. They don't have her come at the times I need, either. They keep telling me that they have somebody to send over, but they never do. They're very helpful. They help me with housework, and they're available to help me when I have to run errands. It's good security, in case I get dizzy or fall or something.
Anonymous
1
|
March 16, 2018
They did not supply anything. I had to supply everything and I did not like that. They should have supplied the things that they needed.
CARY G
4
|
March 12, 2018
The cost is very fair and also fair in response to needs. The care is necessary to keep her to her normal life as best as possible.
SARAH S
5
|
March 12, 2018
They take care of me. They transport me to the doctor's and back.
MELISSA J
5
|
February 16, 2018
I really loved some of the people that came. A lot of them were very good. It was very beneficial to have the services.
JAMES F
5
|
January 12, 2018
They're always very concerned, and they make sure to send someone who can handle the situation. If someone can't come, they get someone to come in their place, and they are very caring. It sure has helped me for the three hours that I have, and there's the shower, lotioning, shaving, bed making, and lunch that helps as well. It sure helps me with my day, and I love it.
BETTY L
5
|
December 13, 2017
I had bad caregivers at the beginning but it has improved 100%. I have three excellent caregivers. The caregiver does things for me. She always see what she can do for me. She will ask if she can get me water and ice.
ROBERT E
5
|
December 12, 2017
Care Advantage is a good place to find the help I need. Care Advantage is a big help to me; it gives my family a break from caring for me.
BETTY N_1
5
|
November 13, 2017
I would tell a friend that Care Advantage came every day, helped me, and did what I asked them to do. Care Advantage made my life easier by providing me with company and they helped me with my house.
FRANCES W_3
4
|
October 31, 2017
I would recommend Care Advantage to about anyone. I guess they all try to do the best job they can. I let them go because I felt they could help someone sicker than me.
EDWARD C_2
5
|
October 16, 2017
I would recommend Care Advantage because they have sent my husband a great caregiver. Care Advantage makes life easier because I was taking care of my husband before, now I am disabled and unable to do so.
PAULINE C
5
|
September 27, 2017
I would tell a friend that Care Advantage has been really good to me and if they need a nice, good caregiver to choose them. Care Advantage has made life a lot easier by being good to me, by doing what I need and by being here for me.
JANET F_3
5
|
September 18, 2017
Everyone I know, knows I have Care Advantage. If my friends need help, they should get in touch because I like my caregivers. If it wasn't for Care Advantage I couldn't do it. I need all the help I can get.
THERESIA R
5
|
September 18, 2017
Care Advantage is a good company. They are always on time, they do what has to be done, and I tell them what to do one time. The next time, they come in and do it. Care Advantage has made my life easier because they come five days a week. I am 97 years old, so I need help.
Anonymous_415
1
|
September 18, 2017
Every time that I needed something, like specific questions for the office staff, they would say they would call me that day, and they didn't. It was more of a hassle than a help. I'm glad that I don't have Care Advantage anymore. I have more of a peace of mind without them here. One of the caregivers was very dishonest. It was bad because I depended on Care Advantage. We were devastated with Care Advantage. I was more than patient with them, and I was more kind to them than most people would have been.
WANDA M
3
|
August 15, 2017
I wouldn't recommend Care Advantage to others because of the lack of staff. Care Advantage has made my life easier by doing everything for me. For the most part, I have girls that have been with me for a long time and they realize what I need.
Anonymous_471
3
|
August 15, 2017
All of the caregivers are really caring, but there are times that they don't show up. Care Advantage could make sure that there are caregivers to cover when the scheduled caregiver won't be coming.
BOBBY W
5
|
July 31, 2017
We've enjoyed the people from Care Advantage. They are good at their jobs. The services are a really big help. It's always nice to have someone to help the client.
GEORGE J_1
1
|
July 28, 2017
I wouldn't recommend someone to use Care Advantage because my dad has had two different caregivers so far. We were told that the caregivers would cook a meal and do light housekeeping. The first caregiver didn't work out at all and the second one leaves after an hour and a half and has no cooking skills at all. She only does some of the light housekeeping that my father asks her to do. My father has reported the caregiver to the VA and to Care Advantage, but she hasn't improved. The VA is paying for three hours of care and my father is not receiving that. My father is really upset about this service and he feels that the VA is being defrauded by the caregiver from Care Advantage. She is not staying for the entire time that they are paying for.
SANDRA D_4
5
|
July 17, 2017
Care Advantage is really reliable and they show up when they are supposed to. Care Advantage comes in and does what I needed and did it well. They didn't cause any destruction in the house.
What you can do with Caring
Services and Amenities of Care Advantage - Roanoke in Salem, Virginia
Licensing & Inspections
- Sex Offender Checks
- Staff Drug Screening
- Background Checks
Therapies
- Stress Management
- Validation Therapy
Resident Requirements
- Allows Patient Transfers
Care Management Services
- Residency Confirmation
Family/Caregiver & Relocation Services
- Transitional Care
- Family Communication Services
Bonds & Insurance
- Is Bonded and Insured
Staff Training & Qualifications
- Staff Trained in Ethics
- Reference Checks
- Interview Every Team Member in Person
- Staff trained in memory care
- Continual Training
- Staff Driving Record Check
Sub-types of Home Care
- Full Service Agency
Housekeeping & Maintenance
- Housekeeping Services
Companionship & Escort Assistance
- Companionship Services
Fitness & Wellness Programs
- Fitness Opportunities
Financing & Payment Options
- Payroll Provided for Caregivers
- Accepts Credit Card Payments
- Accepts Check Payments
- Accepts Insurance
Health Services
- Immunizations
- Companion Care
- Memory Care
- Medical Care
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Personal Care
- Personal Care Assistants
- Toileting Assistance
- Dressing Assistance
- Meal Preparation
- Bathing Assistance
Transportation & Shopping
- Transportation Services for General Shopping
Additional Amenity Information
- Payment Options: Online Payments Accepted
- Licenses: Home Care Organization License