Care Advantage - Roanoke Salem, VA

MADELINE W

They were always there for my mother Monday through Friday. We had a fantastic caregiver, but the weekend staff wouldn't show up at time.

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BUDDY M

The caregiver interacted with my dad very well. The agency was a little slow to start getting regular aids, but after we found one, she did an excellent job.

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SHARON R_1

We need to be able to depend on them more. You can't use the service if they're not dependable.

LENA W

They have made my experience positive for me by cleaning. I like how they are kind to me and there is no rush.

SARA K

They could have done the chores I asked them to and not sit on the phones and laptop watching movies. They could improve for the CNAs to travel outside of the home with you.

STEPHEN O

They could be more consistent. Sometimes they call last minute with a change, and it is hard for someone with dementia to adjust. They work well in trying to place people.

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SHIRLEY L_2

I like the consistency. I like the fact that my mother is with the same caregiver. They went through a few to find the one that he has now.

DORIS S_2

It is helping me a lot. The girl that I got I really liked, she is an excellent worker, she won't sit down. I just started with them about 2 weeks ago, and it is different for me with being the client instead of me taking care of people.

Anonymous_7616

Some of them had a positive impact on his life. One of our caregivers was really good, and some weren't. Some of them were well-trained, and then some of them were not at all well-trained. They cancelled out on me several times and left me having to stay there eight hours a day to help my brother out. They were never able to replace those that couldn't come in.

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PATRICIA R_3

It took a long time for the agency to find a long term caregiver, but she is very good. I like my new caregiver.

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Anonymous_7623

They got the job done when cleaning me. It did take them forever. They can improve by having a larger pool of workers. When they take on a client, they need to address the client's issues more. They need to have set workers.

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LESLIE K

It helps because I have nobody else to do that for me. I like the person that has been taking me to my tests. She is wonderful and shows up early.

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DEBRA O

They've only come out here one time, I haven't been home, I have had a doctor's appointment, but they did an excellent job. I don't talk to anybody. If I had the chance to recommend it to someone, I would.

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BETTY M_2

They have made it positive because I called them and two days later they came to inspect, and then 3 days later we had it done. That's the great part. I would recommend them because the specific worker we have is very caring and loving. I would recommend them based on her.

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ROSE H_1

The attitude they provide helps me. They call you and let you know if they can't make it.

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GARY M

They helped me get back to living alone. They come over and do their job as they should.

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HELEN G

It is not a very good impact. Some girls will sign up and say they will work the weekend and they don't. The screening of the applicants, maybe should be a little better.

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NANCY S_2

I've been taking care of her, until we got Care Advantage. It gives me a break. I like that most of the employees are knowledgeable.

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ALMA A

It's going good so far. I haven't had any issues. I like the scheduling.

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MICHAEL B

They found someone under extremely quick turn around, and she was professional and was capable in assisting me in what I needed. They are very nice and professional, the one that came to see us did a really great job under difficult circumstances.

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EUGENE B

They are babysitters for him, and they did that successfully. They got everything set up quickly. They got down to business.

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DARIUS K

Both my husband and I work, so it has made a great impact Their scheduling and communication between Scheduler and us could be better.

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MARY C_6

They assign good workers as caregivers. I like my caregiver.

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FRANCES C_2

They do things for him that I can't like giving him a bath. They have got good people working for them, and they provide the care that we need.

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DELORES L

They helped the most with having someone watch her. She was pretty sick at the time. I liked that they were there when we needed them.

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MARY H_4

The caregiver also takes the dog I have, she also does whatever I ask her to do. I like them, they answer my questions, and they also sent me a good caregiver who comes every day.

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RAYMOND B

When they show up, it is very helpful. It depends on the staff. The staff need to maintain the schedule. Sometimes they don't have coverage. Sometimes they are late.

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ROBERT S_6

The caregivers helped the most by just being there. They were the only one to call me back of the 4 I contacted for 24/7 care. I liked that they provided staff when needed. When I had two issues, they corrected that promptly.

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Anonymous_7505

They did find somebody to replace a caregiver. I like that they were able to give me an aide.

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SHAUN K

The caregiver bathes him, shaves him, and does his laundry. All the things we need to be able to keep him home. Our caregiver is awesome and reliable.

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MOLLY JOE M

The services made it a lot easier to manage. They gave quality care and follow-up care.

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ELIZABETH C_1

They could be more dependable. They could get more dependable people.

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PHYLLIS S

They help me out a whole lot. I have no complaints. They are friendly and they always call. They are able to find replacements.

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THERESA P

They help a lot. The caregivers come on time and do their work.

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ADELE R

They need to send people who aren't rude or hateful. They need to follow the schedule. They need to manage their staff better. They need to listen to complaints.

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KATHERINE F

They provide the care that my sister needs. I like their communication.

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SHELBA E

One caregiver specifically, Chasity, was very consistent, as she was coming in every morning during the week. She would even provide a text daily of how my mom was doing to keep me informed. I would tell a friend that Care Advantage is reliable and can be accommodating of those living in a further location.

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Anonymous_7295

I was paying that much money just for them to be on their phones, the idea was for them to help her. The service was awful, I fired 2 caregivers. My mom was in the hospital with covid and when we got to get back in the rehab I found out they roamed the halls and were not taking care of her.

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SHIRLIE S

They didn't impact her at all. It wasn't what we were looking for at the time. I would recommend them if they needed more advanced medical care.

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SHERIAN W

The provider helped me with the cleaning. The agency could improve on scheduling.

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MARGIE J

They have made her experience positive by providing her with a worker that goes above and beyond. I like that it has been a reliable agency.

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EDWARD S

I particularly like the guy. He's young, and I like being around young people - we could talk pretty well. He challenges me with his thoughts, and I like that. Not only that, but he's very polite. They could be more organized.

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ANNE G

It didn't seem like people were even trained. They should manage their workers better.

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TOMMY B

It gives me a chance to get my errands done and he just likes company. The person that comes to us is very dependable. She is very kind and we get the same person every time.

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BHADRAKUMAR S

The main caregiver that comes is really good, but sometimes she does not come and they have to send someone else that is not as trained. He needs it because cannot walk. I like that most of the caregivers that come to come in are professional.

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NANCY M

The care is very important to my parents, my mother needs help 3 times a week to get to dialysis. I would like to see better communication to all people involved, it seemed like one hand didn't know what the other hand was doing.

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ALONZA P

The services have put me under more stress. Care advantage could have more reliable caregivers and the corporate office could call me back when I have complaints.

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GAYAT R

They need to come on time, leave on time, do all the necessary caregiving stuff with a happy face. I would like to see that they provide the right caregiver, and one caregiver, instead of one each time they come. They have been sending me five different caregivers in the five times I have used them. A lot of them aren't permanent, and it is hard to adjust to each person.

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Anonymous_7084

The caretaker was not there very often. There were no replacements for her when she didn't show up. The person that came in the home didn't do much. They didn't give any care for the client. They were really unreliable, and it was overpriced.

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BARBARA G_3

I need help with lifting and I have difficulty walking, so the physical therapist has been the most helpful. The agency could let me know when someone is not going to show up.

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EDWARD L

My caregiver mops the floor and does the dishes. Sometimes they make food. They take care of me and do everything needed to be done.

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CAROL K

They have been very responsive. Quality of personnel needs improvement.

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SANDRA C

The agency has helped us the most by bringing someone to the house to talk to. I would recommend them more if the girls were paid better. They have never complained but I just feel like they are working to support their family.

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Anonymous_6137

They have helped me the most with getting out and doing housework. I would like them to come and check on you, the people that work in the office.

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JACQUELINE C

The agency has helped me the most with a caregiver because I don't know what I would do without her. I like this agency because she sent someone that is flexible.

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Anonymous_6235

She makes it a lot safer for me. I would tell a friend they are pretty good and I like the lady they sent out.

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DOTTY C

It made my life easier when they showed up, but I had to be with her 24/7 when they didn't come. We had so many problems with no-shows.

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MAXINE M

The services have been pretty good. This agency is reliable even while being short-staffed.

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Anonymous_6752

We weren't used to having someone in our home. They are short staffed. The staff was reliable, however there needs to be a backup person.

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ELIZABETH A W

I like their friendliness and how well they take care of me. I like that they haven't done anything wrong.

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CAROLYN O

The caregiver took care of me, which made my life easier. The agency has been fine now since resolving some problems previously.

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DELENA B

We had some issues with scheduling. It allowed me to do my other work. I was able to get the coverage I needed.

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LINDA H_2

She is predisposed to not care for them; so it's not a failure on their part; she just wants me there. I like the flexibility.

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Anonymous_6834

They have someone there with the client. We could get someone quickly.

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NANCY R

They showed me how to do things and explained how I could do things for myself. They explained how to do things easier and better. They could have started my care earlier.

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FRANCES P

They are great at following up on things I have asked about. I like that they have sent me good caregivers.

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JOHN S_3

I worry the whole time I am gone. There is no consistency. I've had people not show up and some caregivers are not paying attention. It does depend on the person.

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SUSAN D

It was great to have someone there to watch her, but they could not administer her any medication. We had two or three people that were really terrific and there was one that we did not want to come back.

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CAROLYN G

It turned my anxiety into something that I was just shaking all over. I only calmed down once they left. I would not turn them loose on my friends. They need to come in and do what they're hired for instead of coming in to sit down and watch television.

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Anonymous_6662

They kept an eye on her and made sure she was safe and secure. They didn't need to interact with my mom and they all wanted to go into her room and occupy her when I told them not to.

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JULIA W

They were personable. I liked that they filled slots in a hurry.

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WANDA E

She helped me with bathing. If they could get McKinney, I would recommend it to anyone.

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EARLEAN S

The caregivers that are not a good fit need show up for shifts. They need to have better communication.

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MARGARET W

They need to be able to find someone for her is the caregiver calls out. The caregivers are wonderful, but the staff is not able to find a replacement for the regular, if she is not coming.

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MAMIE W

She is able to take showers and the caregiver helps her in that capacity and it helps that the caregiver is female. The person I have right now taking care of mom is remarkable.

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HERMAN M

I need a caregiver consistently. I would like more care coverage.

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JERRY M_1

They send out somebody else and don't send back others. They understand when I call and tell them about the people.

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JEANNETTE G

Performed need services to help mom unpack, folding clothes, etc. The person was very very good. She was very nice, took care of things, and started unpacking.

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SHIRLEY L_1

I like that the caregiver is friendly. They could improve on their dependability.

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REGINA C

The provider helps around the house. I like this agency because I really like the caregiver that I ended up with because she knew how to handle my sister who is disabled.

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CLARENCE J_1

They help me around the house to do things that I can't do right now. My nurse is always here when I need her and she takes really good care of me.

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ELOISE K

The agency is reliable and Rita works well with me. I like this agency because they gave me a good caregiver to help me.

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CAROLYN P

The care takes a load off of me since they provide care through the night, so I can get some sleep. I would like them to have people on stand by to fill in when they have people call out. They also need to inform them of the patients needs so that they know what they are doing when they get here.

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DIANE G

They could have showed up every day. They could be more consistent with the care. They didn't show up a lot of times.

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GRACE C

It has been a huge help around the house with laundry, cooking, etc. They have been very good at picking caregivers. They made the switch pretty quickly when we wanted a different caregiver.

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ROBERT W_2

They are absolutely wonderful. They have been with my father and helped him get up and moving. I like that hey are quick to respond when I call and they are very supportive.

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CLAUDE G

The caregiver said that she didn't sign up for this because the client was being combative. She overdosed him on morphine and when I got there he was completely unresponsive. She let him fall and cut his arms up. We had a really bad experience with one caregiver.

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MARGARET B

They do chores for me and run errands for me. They are pleasant and they do the work they need to.

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OLLIE B

They were just here with them on Sunday. They were here on Sundays and they would cover me when I had to leave.

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ERVIN B

They fix meals and give medicine. It depends on the person and what they need. We don't need too much help.

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CATHY B

I had to take care of mom when they called out. The aides were always calling out.

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MONROE R_1

The agency helps with taking care of him by feeding, and bathing him. I like the worker that comes to the house she's really good.

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Anonymous_6018

It helps by freeing me up and taking care of my needs. I like that they provide in-home care for people that need it.

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CLIFFORD D

They should be here regularly. Today is the first time in the past 2 weeks that I have had a caretaker.

BARBARA G_1

They have helped by providing the help and I was grateful. I like the caregivers that they sent they were very good.

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JENET R

The caregiver offers companionship a few afternoons a week. I know that my mom is not sleeping all day. The client does so much better on the days that the caregiver is there. They will talk with you on the phone and go over any questions that you have and the coverages that they offer.

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RUTH F

They worked well with me and my hours. I liked their scheduling. They cared about us. They would communicate if someone called out or was unable to make it. They tried to get us replacements if that happened.

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JAY P

She does the work that we ask of her. She comes to work, and she is very knowledgeable, and not afraid to work. The caregiver has been pretty good. I use her for four hours a day.

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MONROE R

I would not be able to have a life without the services. The agency has sent us and aide who is amazing.

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ELIJAH J

They help with everything I need and they have given me peace of mind. The people that they sent are great caregiver.

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GERI V

They're only here for 4 hours every two weeks. There is no way they could make my life easier or have a greater impact. They could do a little more work than what they do and they could be more thorough.

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JOHNNY S

They could have helped with the care of the patient. They need providers that are there to actually work, and have knowledge about care for those with medical problems.

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MARTHA W

She's already here when she's supposed to be. She takes care of the needs I can't do for myself. At the beginning I had too many people coming back and forth, but now I feel fine about it.

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Anonymous_4925

She helps her take a bath. There is not much they could do better. The caregiver is here all the time. She is on time.

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PAULINE P

They are helping me with my therapy and bathing, which is big. They do anything I need, they are right there for me. I just like the company, for one thing, being by myself. I appreciate the people they send.

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ALICE N

They make sure there are people here and that I get to the doctor. They make sure we have someone to take care of me. They are good people.

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LESLIE H

They got me where I was going safely. They are very cordial and nice.

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TERESA R

They give me company. It helps me out a whole lot since I am stuck at home. They get me groceries.

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JEANNINE C

I love the nurse. We are so satisfied with her. They are prompt in service and I love the nurse that I have.

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Anonymous

They provide personal care for me. I like that they are reliable when I need them.

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JANICE F

They could come twice a week. They are polite, punctual and very polite.

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JOSE L

They answer when I need to call out to them. They gave us the same person each time.

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ROBERT N

She is polite. I am satisfied. They do check on their clients, I like that. They also let us know who is available, and I like that, and what they could do for the clients and they check on how they are doing.

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Anonymous_527

She is the only person who I see other than my son who comes down once a week the caregiver is like a daughter to me. They are a good company and I understand that something

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DAN H

They met my expectations, it was a one time thing for me. The caregiver showed up early to take me to my appointment.

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ANNE T

They have done whatever they have been told to do. I like the caregivers and office staff.

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REBEKAH B

They do things for me that I can not do anymore. I like everything about them, they listen to me and they try their best.

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Anonymous_4065

My blood pressure rose because people wouldn't show up and I know have to be on blood pressure medicine. Physically it was really hard on me. There were three of four caregivers that I would hire again. For the service that I got, it is too expensive.

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MaryA O

3 strikes you're out! Within 2 months 3 caretakers have proved to be completely unreliable, not showing at the appointed times and not calling. Terribly disappointed.

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LLOYD W C

It has been a huge help because the nurses let me know how is doing and they are my eyes and ears with everything going on with the virus. The people that work there are good and one of them was the reason why we moved him in the first place.

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MARY C_2

They are responsive, and the consistency of them carrying things out helps. I liked the intake process, they have followed through. They are responsive, prompt and clear.

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BARBARA C_2

It is great when they are there. When they come they vacuum, shower her, and they do laundry. I have no problem with the people they have sent. They have been amazing; however, when they don't show up such as today, it leaves us without a caregiver. They don't have enough on call staff. The caregivers were supposed to be there at 9:30 and they didn't show up. The office didn't even notify me of that. I had to call them myself. I am very disappointed in that. It makes me have to leave my job and there are some days I can't. That leaves her without food and leaves her in bed.

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Anonymous_3236

I have high standards, but the caregiver doesn't always call when she comes.

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MARY W_1

They could talk to the nurses and bring them up to date with what is needed. I don't think the nurses or caregivers are briefed on the individuals as far as their problems are and what they need.

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POLLY D

They did not have a person to be able to fill in, and they had to cancel on us a few times. I had a woman come, and her car broke down in my driveway. Another one came in an Uber because she had no other means of transportation. I think of them like an Uber. They send whatever works and is closest to me that can make things happen.

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JUDITH L

She has completely changed my Tuesdays and Thursdays 100%. It has changed my life. She helps me do my scheduling for the whole week. I like how carefully they interview their personnel, and they make sure to find just the right person for a client.

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Anonymous_2605

They do what you ask them to do. I like that if someone has to miss, they will send someone to cover for you.

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JERRY L

They could give me more time with the care. I only had one person from Care Advantage that has done what they said they were going to do in three years.

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DONALD M_1

They need to have stronger caregivers. That way, I can walk around better because I have two prosthetics. They need some stronger workers.

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JEANNINE S

The gentleman that is a RN came to visit me before the girls came to provide care. He asked if I had trouble getting in and out of bed, he asked if I wore pull ups and then said they would get me a hospital bed and more pull ups. He never has gotten them though. I know he is rushed to death since he has to interview all the new clients. The first girl that came here sat on my couch the whole time. She didn't do any work. I didn't know how things were supposed to work. The second one worked fine and had a wonderful personality, but there was a problem. She had gonorrhea, and I could not accept that at all. As soon as my sister heard that, she went ballistic. The caregiver had her cell phone charging at my home, and I heard the doctor tell her her diagnosis, and she needed to go to the doctor right away. I worked at the hospital, so I know about these things. With my health, I cannot have anything like that. I think everything else was fine until then.

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EDNA B

They call fairly often to check on me. They work with us when we have a problem. At times, I have had a hard time with the dates and things. Something needs to be done about the weekends and the holidays. We just have to wait sometimes.

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KAREN A

They help the most by providing some time for me to get away from being the caregiver. They have sent me some good people.

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Anonymous_472

They could make my life easier by being a little more responsive when a caregiver isn't going to make it. They could let me know when a caregiver is not going to show up.

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JULIANNE C

You can always count on them. They are very thorough and quick to respond.

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JENETTE S

They have shown me love and care. They showed me how to be apart of a family. I like my clients and their families.

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JOHN H_6

She helps me get in the shower and makes my meals. I finally got a decent care provider.

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REGINA R

They help me the most because they prompt me to take my medicine. I like that they are friendly people.

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JEANNE F

We had one person that wore headphones, watched movies, and didn't interact with my mom. They should've understood how to deal with an elderly person and showed up on time. They could have had more professional workers and people that didn't call out all the time. I wanted to be able to reach the staffing service when someone called out and get a return phone call.

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WILLIAM M_1

They could've sent someone else faster as a replacement after our caregiver quit. The only thing was that if someone quits, they need to send someone else out as quick as possible.

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SANDRA F_4

They can have better scheduling of my caregivers and more caregivers that are proactive. I would like to see the quality of the caregivers improve.

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JOANNE S_1

They always communicate with me if I have questions and will call me right back. The worker that we have one day a week is amazing and works well with my loved one.

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Anonymous_1597

I would like them to also wash my hair. Some of the younger caregivers need to be more conscientious.

LINDA H_1

They helped me with my cleaning. She was very respectful to me, and I really liked her. I like the way they were courteous and nice to me. The housekeeper was very respectful.

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Anonymous_1651

It was fine. I still had to do some things though. We had a few caregivers. Some were good and some weren't as good.

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DONALD S_1

Two of the caregivers followed instructions very well, and they did a good job. Once I trained them what was going on, they were on the mark. When the agency sent caregivers out, they should have known about my loved one more.

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Anonymous_1543

The thing that I never understood is why these caregivers can't drive to their jobs. They got a ride from Uber, and it puts a big red flag up when you see that. The night caregiver was good. They needed to have more training in caring for elderly or sick patients. They came in and sat down and didn't do anything. They wouldn't even check on my loved one. They played on their phones and watched TV. They also stole from me.

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SANDRA M_1

I'm disabled and I live alone, so I like the company. When I can't do certain things, I can get help with it, like cooking. They work with me to help provide for my needs, and not just to come help me out.

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JOSHUA O_1

They have gotten us some good aides. They have helped me by having a good person. I like our caregiver. They have good people working for them.

RICHARD G_15

They help with bathing and assist in getting around the house. They help with going to dialysis three times a week and transport. They clean up his room and make lunch. They need to have more confident staffers and more dependable and reliable caregivers. That's the biggest problem I see.

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GARY A_1

They come all the time to help out, and they call to check on my son. They provide the service for me.

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JOYCE R_2

They are very punctual and help me with what I need. They are very reliable with their services.

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PATRICIA G_4

They don't really do anything except for sweeping the floors. We had another company that came in before Care Advantage that was much better. The caregivers don't pay enough attention to my loved one.

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AMY L_4

I think their employees could have been more attentive. Their communication skills are horrid. My caregiver did not show up this morning. I told them that I would need extra care, and I told them ahead of time. I called the office, and they told me that they couldn't get in touch with my caregiver for over two weeks, and they didn't find me a replacement. They called me and asked if I have heard from the caregiver, and I said no. I don't even know if I will get care during the time I requested.

IRIS C

They didn't give me anything and it wasn't helpful for me whatsoever. I would not recommend them to anyone because my caregiver didn't want to do anything.

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CAROLE W_1

I have to call family and friends over to do what they are supposed to do when they don't provide me care. I need someone to help me, and it has a big impact on my health. I need a lot of assistance, and I am not getting the service I am paying for. I am not ever going to refer anybody else to them. They have given me poor service. They need to have an aide on duty every day for five days a week. They need to get a staff coordinator. They need to get more people to work and pay them more money so they will stay and do a professional job. I might looking for another company soon.

EUGENIA K_1

They give her baths and feed her. They are an excellent provider.

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ROBERT P_2

It's just that it's hard to get coverage sometimes. Sometimes it's hard to get coverage.

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SHANNON C_1

They need to make sure the caregiver shows up. They've treated me horribly. They told me my caregiver had car trouble for the last seven weeks, but he's going to other clients and not here. He got a taxi here, but they wouldn't come pick him up because the company's credit card was declined.

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BONNIE E_1

They help me do the things I need. They also sit and talk with me sometimes. I have been very satisfied with them. They are thoughtful, helpful, and the caregivers show up on time.

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ELSIE V_1

She was bedridden, so they helped her with everything from food to moving. The caregiver is late too often.

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Steven C_1

The safety factor for my mother is a big deal. Because of her services, we are able to leave my mother and trust that she will be well taken care of. The caregivers are what I like most about this company because we have a really good one.

MARY P_4

I'm fighting stage four cancer. She does what she's supposed to do and sometimes I'm sick and sometimes I'm not, and she has this sixth sense about when to pay attention to me and when to take care of what needs to be taken care of so I don't have to direct her or anything. The lady that I've got is a perfect match for me.

ROBERT S_11

I want to keep a steady and dependable caregiver. All of the other companies cannot pay for their help, so I would take them over any of the other companies in this valley.

Anonymous_128

They're very poor. They're very poor. One caregiver helped to some degree. The first caregiver sat on the couch and used their phone a lot. They complained it was too far to drive. They complained about cleaning. They sent another caregiver who left early a few days. Then they sent another caregiver who spent most of the time asleep on the couch. They complained about my loved one.

Provider Response

LAJAYNEESE C

They spend time with her, talk to her, keep her clean, and help her move since she can't really get around. They get her in her wheelchair. They take her outside and take her places. They make life easier for her. When we first started, some people wouldn't show up on a Saturday or a Sunday.

Provider Response

JOYCE C_6

They have stayed with my mother and kept her company because she is a fall risk. They could be on time, and find us one caregiver, instead of one every week.

Provider Response

ELLA W

When one of the ladies is not going to show up they need to call us and sometimes they don't have a qualified substitute. Sometimes it is good and sometimes it is not.

DOROTHY M_8

The caregivers have good bedside manners, which helps me stay positive. I like how most of the caregivers have good personalities and are efficient.

JUDY M

The main thing I like is the peace of mind. Most medical people will tell you that most Dementia patients would never get better, but we have had some good caregivers that are top-notch at taking care of her. Most of the people we have had have been able to get my wife walking and talking.

BETTY JO H

When I first got them, they were supposed to send me someone who could come in and fix me meals four or five times a week, and they never did that. They don't follow through. I have made phone calls and they were supposed to call me back and haven't.

Provider Response

DOROTHY W

The caregiver that was signed didn't have my sister's best interest in mind. They could have had better communication.

Provider Response

BONNIE M_5

They do a good job when they show up. I think they could try to listen to her a little better and get to know my grandmother and her routine by being here. Their is not always a nurse available to care for my grandmother, they are short staffed.

Provider Response

BUFFY C

I'm almost bedridden and they really keep me company, I'm able to have somebody to relate to me. They also tailor to my needs. They ask me if there's anything I need even if I haven't asked or told them I needed something. They're willing to do anything I ask them to do, no matter what it is.

upset and concerned

This agency has quit being responsive to our calls and emails and we've only been with them a few months. When someone finally did talk to us about a month ago, they said management had changed and there had been turnover. When you have clients who are dependent on care, this lack of response is unacceptable. We are never told in a timely manner if or even when someone will be sent over for care when our primary caregiver is out. As of today, I am waiting on a promised return call from over two weeks ago. Seem to have lost sight of the true nature of their business.

Provider Response

JOHN H_9

They are very helpful. They give me time away from the house. I have never had a negative experience with them.

Anonymous

I wish they would wash the dishes instead of just sitting there. They could let us know if we have help coming on the weekend. We don't know until Friday afternoon.

ANNIE G

It makes a big impact. I don't ask her to do a lot. The main thing is she does a very good job of bathing. The women does a very good job of bathing me. That was the main thing I was interested in. That's the main thing.

Anonymous

The current caregiver is okay, and would be fine for someone who has more needs. They kind of hover and my loved one doesn't appreciate that. Initially, I was impressed with them. I think they've had some staffing problems recently, so the communication has been different.

Provider Response

ELANOR R

Just them being here was important, they helped me when I needed them. They fixed some food and did things like that. I remember them cooking meals for me and doing some housecleaning. They even did some shopping for me.

KENNETH G

When they are here, they are very helpful in feeding me, helping me with my hygiene needs, and just getting me whatever I need. I even have them help me with my medications. I like that I have a local number that I can reach them with at any time. I wish that they would keep in contact with me when the caregiver isn't able to come.

NANCY P

It was very helpful to have someone to help her with her needs and give me time to accomplish errands. There were a couple of times when I needed to leave for appointments, but the aides showed up late. They were not sufficiently staffed to cover out needs. If our caregiver could not come, they were never able to get someone else to cover.

Provider Response

AUBREY V

It's making a tremendous difference. The bathing is a big way they help. If I had more help, it'd make my life easier. I have been pleased with the services. It's been really good. The caregiver that's with us has been very interested in doing what's needed, and she does it without complaint. It's been good to have her here.

ARDEN F

I didn't have to worry about someone being with him when he needed someone. When I called and needed somebody, they had someone available. I didn't have to wait or worry about it, because there was somebody there. They took care of him very well.

DOROTHY B

They need to improve their communication skills. They need to make sure that the client has caregivers here, they need to make sure that they answer the phones, and they need to be able to answer the questions instead of transferring me all over.

DOROTHY A_4

They are here so that I can go to the doctor or go grocery shopping. They ought to have their caregivers be more knowledgeable about some things when it comes to things concerning the client.

RACHEL M

I have recommended them in the past. I like the pricing, the insurance billing, and they resolve problems quickly. We went through a few caregivers, but they kept sending a caregiver to try and find the correct fit. They did finally find an individual who is a wonderful fit for my mom. It gives me the ability to get away and take care of other things that I need to, and it gives my mom someone to be there and help her besides me. It has been a good impact.

RACHEL A

They did treat me pretty good. They could have been a little cheaper and there was one caregiver that didn't know what she was doing. Rachel has to have to have caregivers 24/7 to take care of me so they helped me with everything.

JULIAN A

Everything that Care Advantage said they would do has been done. They have corrected any mistakes that are made. The services have helped my loved one, but it has lifted a big burden off of me as well. I was at my wits end and then we got Care Advantage. I have a better outlook on things and can take better care of my loved one with the help that we have.

ANGELA G

I like that they communicate with us when something is going on. When I tell them about special needs and the aides have to be here at a specific time for an appointment, they do their best to get someone here. It helps to have a caregiver here so not all the work is on me. I have bad knees so I can't do all the work myself.

TRACY F

Care Advantage treats people well and they give a lot of privacy. They dress me and help me with things I can't do.

CHRISTINE W

I'm supposed to have somebody Monday through Friday, and right now I only get a girl who works Tuesday and Wednesday. They don't have her come at the times I need, either. They keep telling me that they have somebody to send over, but they never do. They're very helpful. They help me with housework, and they're available to help me when I have to run errands. It's good security, in case I get dizzy or fall or something.

Anonymous

They did not supply anything. I had to supply everything and I did not like that. They should have supplied the things that they needed.

CARY G

The cost is very fair and also fair in response to needs. The care is necessary to keep her to her normal life as best as possible.

SARAH S

They take care of me. They transport me to the doctor's and back.

MELISSA J

I really loved some of the people that came. A lot of them were very good. It was very beneficial to have the services.

JAMES F

They're always very concerned, and they make sure to send someone who can handle the situation. If someone can't come, they get someone to come in their place, and they are very caring. It sure has helped me for the three hours that I have, and there's the shower, lotioning, shaving, bed making, and lunch that helps as well. It sure helps me with my day, and I love it.

BETTY L

I had bad caregivers at the beginning but it has improved 100%. I have three excellent caregivers. The caregiver does things for me. She always see what she can do for me. She will ask if she can get me water and ice.

ROBERT E

Care Advantage is a good place to find the help I need. Care Advantage is a big help to me; it gives my family a break from caring for me.

BETTY N_1

I would tell a friend that Care Advantage came every day, helped me, and did what I asked them to do. Care Advantage made my life easier by providing me with company and they helped me with my house.

FRANCES W_3

I would recommend Care Advantage to about anyone. I guess they all try to do the best job they can. I let them go because I felt they could help someone sicker than me.

EDWARD C_2

I would recommend Care Advantage because they have sent my husband a great caregiver. Care Advantage makes life easier because I was taking care of my husband before, now I am disabled and unable to do so.

PAULINE C

I would tell a friend that Care Advantage has been really good to me and if they need a nice, good caregiver to choose them. Care Advantage has made life a lot easier by being good to me, by doing what I need and by being here for me.

JANET F_3