They could let us know if we have help coming on the weekend. We don't know until Friday afternoon. I wish they would wash the dishes instead of just sitting there.
Care Advantage - Roanoke
Offers Home Care
58 Reviews
Call
(800) 973-1841
Reviews of Care Advantage - Roanoke
Home Care Reviews for Care Advantage - Roanoke
June 25, 2018
I am a current client of this provider
June 25, 2018
I am a current client of this provider
The women does a very good job of bathing me. That was the main thing I was interested in. That's the main thing.
It makes a big impact. I don't ask her to do a lot. The main thing is she does a very good job of bathing.
June 12, 2018
I am a current client of this provider
Initially, I was impressed with them. I think they've had some staffing problems recently, so the communication has been different. The current caregiver is okay, and would be fine for someone who has more needs. They kind of hover and my loved one doesn't appreciate that.
June 12, 2018
I am a past client of this provider
I remember them cooking meals for me and doing some housecleaning. They even did some shopping for me. Just them being here was important, they helped me when I needed them. They fixed some food and did things like that.
June 12, 2018
I am a current client of this provider
I like that I have a local number that I can reach them with at any time. I wish that they would keep in contact with me when the caregiver isn't able to come. When they are here, they are very helpful in feeding me, helping me with my hygiene needs, and just getting me whatever I need. I even have them help me with my medications.
May 29, 2018
I am a current client of this provider
I have been very impressed by the caregiver. She shows great compassion and willingness to do what we need her to do. She helps take care of medical needs.
May 29, 2018
I am a past client of this provider
They were not sufficiently staffed to cover out needs. If our caregiver could not come, they were never able to get someone else to cover. It was very helpful to have someone to help her with her needs and give me time to accomplish errands. There were a couple of times when I needed to leave for appointments, but the aides showed up late.
Provider Response
I am very sorry to hear that you had an unpleasant experience with our agency. At Care Advantage we make every effort to ensure that our client's expectations are exceeded, and we have not done so with you. I have addressed these concerns with our office team, and do hope that should you consider services again in the future that you will call me directly so that I can personally take care of the arrangements. Thank you for taking the time to share your concerns. Best, Olivia Jones, Vice President of Operations
May 25, 2018
I am a current client of this provider
I love Care Advantage because I have a good caregiver from them. They help me with my bath, to go to the bathroom without falling and they do my laundry for me.
May 23, 2018
I am a current client of this provider
I have been pleased with the services. It's been really good. The caregiver that's with us has been very interested in doing what's needed, and she does it without complaint. It's been good to have her here. It's making a tremendous difference. The bathing is a big way they help. If I had more help, it'd make my life easier.
May 17, 2018
I am a past client of this provider
When I called and needed somebody, they had someone available. I didn't have to wait or worry about it, because there was somebody there. They took care of him very well. I didn't have to worry about someone being with him when he needed someone.
May 17, 2018
I am a current client of this provider
They need to make sure that the client has caregivers here, they need to make sure that they answer the phones, and they need to be able to answer the questions instead of transferring me all over. They need to improve their communication skills.
Provider Response
Ms. Dorothy - thank you for taking the time to provide this feedback. We value you as a client, and want to ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. We have a technology, called telephony that verifies our aides arrival each day, so there absolutely should be proactive measures taken if for some reason an aide is delayed. I have spoken with our office team to ensure that all members are aware that this must be done consistently. I hope that you have seen an improvement in the attendance and communication.
May 17, 2018
I am a current client of this provider
They are very nice and very kind, and the people that work for them have been really good. Generally, they are really good and on time, and they are really helpful and answer things that I have questions about. They listen to any questions that I have, and they are always on top of things.
May 14, 2018
I am a current client of this provider
They ought to have their caregivers be more knowledgeable about some things when it comes to things concerning the client. They are here so that I can go to the doctor or go grocery shopping.
April 27, 2018
I am a current client of this provider
I have recommended them in the past. I like the pricing, the insurance billing, and they resolve problems quickly. We went through a few caregivers, but they kept sending a caregiver to try and find the correct fit. They did finally find an individual who is a wonderful fit for my mom. It gives me the ability to get away and take care of other things that I need to, and it gives my mom someone to be there and help her besides me. It has been a good impact.
April 26, 2018
I am a past client of this provider
They did treat me pretty good. They could have been a little cheaper and there was one caregiver that didn't know what she was doing. Rachel has to have to have caregivers 24/7 to take care of me so they helped me with everything.
April 23, 2018
I am a current client of this provider
Everything that Care Advantage said they would do has been done. They have corrected any mistakes that are made. The services have helped my loved one, but it has lifted a big burden off of me as well. I was at my wits end and then we got Care Advantage. I have a better outlook on things and can take better care of my loved one with the help that we have.
April 23, 2018
I am a current client of this provider
I like that they communicate with us when something is going on. When I tell them about special needs and the aides have to be here at a specific time for an appointment, they do their best to get someone here. It helps to have a caregiver here so not all the work is on me. I have bad knees so I can't do all the work myself.
April 23, 2018
I am a current client of this provider
There are good people at Care Advantage that are dependable. The caregivers help out and they walk around my building with me.
April 12, 2018
I am a current client of this provider
Care Advantage treats people well and they give a lot of privacy. They dress me and help me with things I can't do.
April 12, 2018
I am a current client of this provider
I like the caregiver coming. She does a real good job. I really need the services and am glad to have them.
March 23, 2018
I am a current client of this provider
I'm supposed to have somebody Monday through Friday, and right now I only get a girl who works Tuesday and Wednesday. They don't have her come at the times I need, either. They keep telling me that they have somebody to send over, but they never do. They're very helpful. They help me with housework, and they're available to help me when I have to run errands. It's good security, in case I get dizzy or fall or something.
March 16, 2018
I am a current client of this provider
They don't have the same person coming all the time, but I get along with the caregivers okay. They help me with daily chores, like doing the dishes and washing clothes that I can't do.
March 16, 2018
I am a past client of this provider
They did not supply anything. I had to supply everything and I did not like that. They should have supplied the things that they needed.
March 16, 2018
I am a current client of this provider
The help they've given me is here on time everyday. I've had trouble in the past, but everything has been great recently. I've had major fatigue issues for years so having some help with chores. If I were to try to vacuum, it would be next to impossible. Also, doing chores wears me out. I used to pull the basket behind me at the grocery store, but it began to injure my shoulder. Having someone there to push the basket is very helpful.
March 12, 2018
I am a current client of this provider
I have had nothing but positive things, the girls are awesome and work really well. They are able to do things around the house that I can't do and keep me in my own home instead of having to live somewhere else. It gives me someone to talk to and if I have an emergency they are right here to help.
March 12, 2018
I am a current client of this provider
The cost is very fair and also fair in response to needs. The care is necessary to keep her to her normal life as best as possible.
March 12, 2018
I am a current client of this provider
They take care of me. They transport me to the doctor's and back.
February 16, 2018
I am a past client of this provider
I really loved some of the people that came. A lot of them were very good. It was very beneficial to have the services.
January 12, 2018
I am a current client of this provider
They're always very concerned, and they make sure to send someone who can handle the situation. If someone can't come, they get someone to come in their place, and they are very caring. It sure has helped me for the three hours that I have, and there's the shower, lotioning, shaving, bed making, and lunch that helps as well. It sure helps me with my day, and I love it.
January 12, 2018
I am a current client of this provider
The girl that has been coming just seems to know what I need and does it. She doesn't fool around. She is very nice. She takes care of me better anybody did. She seems to know exactly what I need. They've made a lot of difference. I get my house and clothes washed. Without her I'd probably have to go to a nursing home. I don't worry about it now.
January 12, 2018
I am a current client of this provider
They have good people working for them and they do their jobs. They have made things so much easier for me.
December 12, 2017
I am a current client of this provider
I had bad caregivers at the beginning but it has improved 100%. I have three excellent caregivers. The caregiver does things for me. She always see what she can do for me. She will ask if she can get me water and ice.
December 12, 2017
I am a current client of this provider
I would be very likely to recommend Care Advantage because they are a very trustworthy company. The services from Care Advantage make my life easier and allow me to leave the house while my husband is taken care of.
December 12, 2017
I am a current client of this provider
Care Advantage is a good place to find the help I need. Care Advantage is a big help to me; it gives my family a break from caring for me.
November 13, 2017
I am a current client of this provider
At first I thought Care Advantage was good, but now it's gotten to the point that the caregivers are not on time. I cannot take care of my mother because I broke my back. I am supposed to have scheduled people and so far no one came in the evening. It depends on the caregivers, but the current caregiver is not good at all. Care Advantage needs to get me someone that help my mother. I don't ask for anything else, but to get a caregiver to help.
November 13, 2017
I am a past client of this provider
I would tell a friend that Care Advantage came every day, helped me, and did what I asked them to do. Care Advantage made my life easier by providing me with company and they helped me with my house.
October 31, 2017
I am a past client of this provider
I would recommend Care Advantage to about anyone. I guess they all try to do the best job they can. I let them go because I felt they could help someone sicker than me.
October 16, 2017
I am a current client of this provider
I would recommend Care Advantage because they have sent my husband a great caregiver. Care Advantage makes life easier because I was taking care of my husband before, now I am disabled and unable to do so.
October 16, 2017
I am a current client of this provider
Care Advantage has a caregiver that is just fantastic and who comes in and does what she is supposed to do. Care Advantage has assigned a caregiver that will do the clothes and knows where the medicine is at.
September 28, 2017
I am a current client of this provider
Care Advantage returns my calls and sends aides who work well for me. Care Advantage allows me to get out of the house so I can go to the doctor.
September 27, 2017
I am a current client of this provider
I would tell a friend that Care Advantage has been really good to me and if they need a nice, good caregiver to choose them. Care Advantage has made life a lot easier by being good to me, by doing what I need and by being here for me.
September 18, 2017
I am a past client of this provider
Everyone I know, knows I have Care Advantage. If my friends need help, they should get in touch because I like my caregivers. If it wasn't for Care Advantage I couldn't do it. I need all the help I can get.
September 18, 2017
I am a current client of this provider
I tell people that Care Advantage's caregivers are very nice. The service has helped the most by making our life a lot more pleasant for my wife. She gets a lot of help.
September 18, 2017
I am a current client of this provider
Care Advantage is a good company. They are always on time, they do what has to be done, and I tell them what to do one time. The next time, they come in and do it. Care Advantage has made my life easier because they come five days a week. I am 97 years old, so I need help.
September 18, 2017
I am a past client of this provider
Every time that I needed something, like specific questions for the office staff, they would say they would call me that day, and they didn't. It was more of a hassle than a help. I'm glad that I don't have Care Advantage anymore. I have more of a peace of mind without them here. One of the caregivers was very dishonest. It was bad because I depended on Care Advantage. We were devastated with Care Advantage. I was more than patient with them, and I was more kind to them than most people would have been.
August 24, 2017
I am a current client of this provider
Care Advantage has provided me with excellent caregivers. The caregivers make my life easier by cleaning my apartment.
August 15, 2017
I am a current client of this provider
I have had caregivers quit in the past and it took Care Advantage a long time to find replacement caregivers. I have been satisfied with the services for the past six months. I need the help and the caregiver does an excellent job.
August 15, 2017
I am a current client of this provider
I wouldn't recommend Care Advantage to others because of the lack of staff. Care Advantage has made my life easier by doing everything for me. For the most part, I have girls that have been with me for a long time and they realize what I need.
August 15, 2017
I am a current client of this provider
I have been pretty satisfied with Care Advantage but have had some problems getting the caregivers to stay with me. Some of them don't like my animals. Care Advantage has been very willing and caring for me.
August 15, 2017
I am a current client of this provider
All of the caregivers are really caring, but there are times that they don't show up. Care Advantage could make sure that there are caregivers to cover when the scheduled caregiver won't be coming.
July 31, 2017
I am a current client of this provider
We've enjoyed the people from Care Advantage. They are good at their jobs. The services are a really big help. It's always nice to have someone to help the client.
July 31, 2017
I am a current client of this provider
With Care Advantage, you need to be clear with them about what you need for the patient. Care Advantage comes in and helps the client take a shower every day. They help him with things he can't do because he is an amputee.
July 27, 2017
I am a current client of this provider
I wouldn't recommend someone to use Care Advantage because my dad has had two different caregivers so far. We were told that the caregivers would cook a meal and do light housekeeping. The first caregiver didn't work out at all and the second one leaves after an hour and a half and has no cooking skills at all. She only does some of the light housekeeping that my father asks her to do. My father has reported the caregiver to the VA and to Care Advantage, but she hasn't improved. The VA is paying for three hours of care and my father is not receiving that. My father is really upset about this service and he feels that the VA is being defrauded by the caregiver from Care Advantage. She is not staying for the entire time that they are paying for.
July 26, 2017
I am a current client of this provider
Care Advantage doesn't show up. Care Advantage needs to have reliable staff.
July 17, 2017
I am a current client of this provider
Whether I would recommend Care Advantage is little hard to say because I have had some problems with Care Advantage. I have had some really good caregivers and some pretty bad caregivers. Some of the caregivers just do things half way. One caregiver was really great and they would even fold my clothes. If Care Advantage does anything to help me, it is great. I can't do much on my own so anything means a lot.
July 17, 2017
I am a current client of this provider
Care Advantage has a hire turnover rate. Care Advantage could have a steady caregiver come everyday that shows up on time and does their job. When the caregiver quits, Care Advantage can replace them quickly.
July 17, 2017
I am a current client of this provider
I would tell a friend that Care Advantage has provided us with caregivers who have all been very good. Care Advantage has made life easier by having someone come in and do what they do and I appreciate that we have them.
July 17, 2017
I am a current client of this provider
Care Advantage is really reliable and they show up when they are supposed to. Care Advantage comes in and does what I needed and did it well. They didn't cause any destruction in the house.
About Care Advantage - Roanoke
Our Mission, our purpose, our duty...
Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.
We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.
Our Vision
To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.
Our Values
These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.
C
COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.
A
ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.
R
RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.
E
EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.
Services and Amenities of Care Advantage - Roanoke
Rates
- Hourly Rate: $21 $26/Hour
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Blood Work And Other Medical Care
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Online Payments Accepted
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Home Care Organization License
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