Care Advantage - Roanoke

Offers Home Care

121 Reviews

518 East Main Street

Salem

24153

Care Advantage - Roanoke

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4.1 121

BARBARA G_1 2022-04-11 They have helped by providing the help and I was grateful. I like the caregivers that they sent they were very good. I am a current client of this provider

5 5 1

KATHERINE F 2022-04-11 Right at Home has made my experience positive by giving me peace of mind. I like Care Advantage because they have high quality caregivers. I am a current client of this provider

5 5 1

JENET R 2022-04-04 The caregiver offers companionship a few afternoons a week. I know that my mom is not sleeping all day. The client does so much better on the days that the caregiver is there. They will talk with you on the phone and go over any questions that you have and the coverages that they offer. I am a current client of this provider

5 5 1

ELOISE K 2022-02-15 I have COPD and sometimes I don't even notice when I am short of breath and wheezing. My caregiver will tell me I need to sit down and she will get my oxygen and my inhalers. She helps me relax and calm down. That's a big help. She is a loving person. She checks on me to make sure I am okay. That means a lot. I like that I can call in and talk to the employees. I can tell them what I need and some of them will listen. I can really talk to Rita. We have a verbal connection where I can talk to her and explain everything to her. I can talk to other employees too. I am a current client of this provider

5 5 1

RUTH F 2022-02-04 They worked well with me and my hours. I liked their scheduling. They cared about us. They would communicate if someone called out or was unable to make it. They tried to get us replacements if that happened. I am a past client of this provider

5 5 1

EARLEAN S 2022-02-03 Care Advantage sends caregivers to help my mom to take her showers and make sure she eats. Care Advantage has improved, but it was not very efficient at first. When a caregiver was out, they were unable to find replacements. I am a current client of this provider

5 4 1

JAY P 2022-01-03 She does the work that we ask of her. She comes to work, and she is very knowledgeable, and not afraid to work. The caregiver has been pretty good. I use her for four hours a day. I am a current client of this provider

5 5 1

MONROE R 2021-12-01 I would not be able to have a life without the services. The agency has sent us and aide who is amazing. I am a current client of this provider

5 5 1

ELIJAH J 2021-11-05 They help with everything I need and they have given me peace of mind. The people that they sent are great caregiver. I am a current client of this provider

5 5 1

GERI V 2021-10-04 They're only here for 4 hours every two weeks. There is no way they could make my life easier or have a greater impact. They could do a little more work than what they do and they could be more thorough. I am a current client of this provider

5 3 1

JOHNNY S 2021-08-04 They could have helped with the care of the patient. They need providers that are there to actually work, and have knowledge about care for those with medical problems. I am a past client of this provider

5 1 1

MARTHA W 2021-07-07 She's already here when she's supposed to be. She takes care of the needs I can't do for myself. At the beginning I had too many people coming back and forth, but now I feel fine about it. I am a current client of this provider

5 5 1

Anonymous_4925 2021-06-16 She helps her take a bath. There is not much they could do better. The caregiver is here all the time. She is on time. I am a current client of this provider

5 4 1

PAULINE P 2021-05-18 They are helping me with my therapy and bathing, which is big. They do anything I need, they are right there for me. I just like the company, for one thing, being by myself. I appreciate the people they send. I am a current client of this provider

5 5 1

ALICE N 2021-04-22 They make sure there are people here and that I get to the doctor. They make sure we have someone to take care of me. They are good people. I am a current client of this provider

5 5 1

LESLIE H 2021-04-02 They got me where I was going safely. They are very cordial and nice. I am a current client of this provider

5 5 1

CLIFFORD D 2021-04-02 They keep the client company, which is the most important part. The people are nice in this company. I am a current client of this provider

5 5 1

TERESA R 2021-03-11 They give me company. It helps me out a whole lot since I am stuck at home. They get me groceries. I am a current client of this provider

5 5 1

JEANNINE C 2021-02-26 I love the nurse. We are so satisfied with her. They are prompt in service and I love the nurse that I have. I am a current client of this provider

5 5 1

Anonymous 2021-02-08 They provide personal care for me. I like that they are reliable when I need them. I am a current client of this provider

5 5 1

JANICE F 2021-02-02 They could come twice a week. They are polite, punctual and very polite. I am a current client of this provider

5 4 1

JOSE L 2021-01-26 They answer when I need to call out to them. They gave us the same person each time. I am a current client of this provider

5 5 1

SANDRA C 2021-01-05 They have been pleasant and they do what I ask them to do. They are prompt and they are there to help you out. I am a current client of this provider

5 5 1

ROBERT N 2020-12-16 She is polite. I am satisfied. They do check on their clients, I like that. They also let us know who is available, and I like that, and what they could do for the clients and they check on how they are doing. I am a current client of this provider

5 4 1

Anonymous_527 2020-11-18 She is the only person who I see other than my son who comes down once a week the caregiver is like a daughter to me. They are a good company and I understand that something I am a current client of this provider

5 5 1

DAN H 2020-11-05 They met my expectations, it was a one time thing for me. The caregiver showed up early to take me to my appointment. I am a current client of this provider

5 4 1

ANNE T 2020-11-05 They have done whatever they have been told to do. I like the caregivers and office staff. I am a current client of this provider

5 5 1

REBEKAH B 2020-10-15 They do things for me that I can not do anymore. I like everything about them, they listen to me and they try their best. I am a current client of this provider

5 5 1

Anonymous_4065 2020-09-10 My blood pressure rose because people wouldn't show up and I know have to be on blood pressure medicine. Physically it was really hard on me. There were three of four caregivers that I would hire again. For the service that I got, it is too expensive. I am a past client of this provider

5 3 1

MaryA O 2020-07-27 3 strikes you're out! Within 2 months 3 caretakers have proved to be completely unreliable, not showing at the appointed times and not calling. Terribly disappointed. I am a current client of this provider

5 1 1

LLOYD W C 2020-06-05 It has been a huge help because the nurses let me know how is doing and they are my eyes and ears with everything going on with the virus. The people that work there are good and one of them was the reason why we moved him in the first place. I am a current client of this provider

5 5 1

MARY C_2 2020-03-26 They are responsive, and the consistency of them carrying things out helps. I liked the intake process, they have followed through. They are responsive, prompt and clear. I am a current client of this provider

5 5 1

BARBARA C_2 2020-03-04 It is great when they are there. When they come they vacuum, shower her, and they do laundry. I have no problem with the people they have sent. They have been amazing; however, when they don't show up such as today, it leaves us without a caregiver. They don't have enough on call staff. The caregivers were supposed to be there at 9:30 and they didn't show up. The office didn't even notify me of that. I had to call them myself. I am very disappointed in that. It makes me have to leave my job and there are some days I can't. That leaves her without food and leaves her in bed. I am a current client of this provider

5 3 1

Anonymous_3236 2020-02-06 I have high standards, but the caregiver doesn't always call when she comes. I am a current client of this provider

5 4 1

MARY W_1 2020-01-29 They could talk to the nurses and bring them up to date with what is needed. I don't think the nurses or caregivers are briefed on the individuals as far as their problems are and what they need. I am a current client of this provider

5 4 1

POLLY D 2020-01-09 They did not have a person to be able to fill in, and they had to cancel on us a few times. I had a woman come, and her car broke down in my driveway. Another one came in an Uber because she had no other means of transportation. I think of them like an Uber. They send whatever works and is closest to me that can make things happen. I am a current client of this provider

5 2 1

JUDITH L 2019-12-05 She has completely changed my Tuesdays and Thursdays 100%. It has changed my life. She helps me do my scheduling for the whole week. I like how carefully they interview their personnel, and they make sure to find just the right person for a client. I am a current client of this provider

5 5 1

Anonymous_2605 2019-10-25 They do what you ask them to do. I like that if someone has to miss, they will send someone to cover for you. I am a current client of this provider

5 5 1

JERRY L 2019-10-23 They could give me more time with the care. I only had one person from Care Advantage that has done what they said they were going to do in three years. I am a current client of this provider

5 3 1

DONALD M_1 2019-10-23 They need to have stronger caregivers. That way, I can walk around better because I have two prosthetics. They need some stronger workers. I am a current client of this provider

5 4 1

JEANNINE S 2019-10-15 The gentleman that is a RN came to visit me before the girls came to provide care. He asked if I had trouble getting in and out of bed, he asked if I wore pull ups and then said they would get me a hospital bed and more pull ups. He never has gotten them though. I know he is rushed to death since he has to interview all the new clients. The first girl that came here sat on my couch the whole time. She didn't do any work. I didn't know how things were supposed to work. The second one worked fine and had a wonderful personality, but there was a problem. She had gonorrhea, and I could not accept that at all. As soon as my sister heard that, she went ballistic. The caregiver had her cell phone charging at my home, and I heard the doctor tell her her diagnosis, and she needed to go to the doctor right away. I worked at the hospital, so I know about these things. With my health, I cannot have anything like that. I think everything else was fine until then. I am a current client of this provider

5 4 1

EDNA B 2019-10-03 They call fairly often to check on me. They work with us when we have a problem. At times, I have had a hard time with the dates and things. Something needs to be done about the weekends and the holidays. We just have to wait sometimes. I am a current client of this provider

5 5 1

KAREN A 2019-10-03 They help the most by providing some time for me to get away from being the caregiver. They have sent me some good people. I am a current client of this provider

5 5 1

Anonymous_472 2019-09-12 They could make my life easier by being a little more responsive when a caregiver isn't going to make it. They could let me know when a caregiver is not going to show up. I am a current client of this provider

5 4 1

JULIANNE C 2019-07-30 You can always count on them. They are very thorough and quick to respond. I am a current client of this provider

5 5 1

JENETTE S 2019-06-18 They have shown me love and care. They showed me how to be apart of a family. I like my clients and their families. I am a current client of this provider

5 4 1

JOHN H_6 2019-05-15 She helps me get in the shower and makes my meals. I finally got a decent care provider. I am a current client of this provider

5 5 1

REGINA R 2019-05-15 They help me the most because they prompt me to take my medicine. I like that they are friendly people. I am a current client of this provider

5 5 1

JEANNE F 2019-04-29 We had one person that wore headphones, watched movies, and didn't interact with my mom. They should've understood how to deal with an elderly person and showed up on time. They could have had more professional workers and people that didn't call out all the time. I wanted to be able to reach the staffing service when someone called out and get a return phone call. I am a past client of this provider

5 1 1

WILLIAM M_1 2019-04-12 They could've sent someone else faster as a replacement after our caregiver quit. The only thing was that if someone quits, they need to send someone else out as quick as possible. I am a past client of this provider

5 3 1

SANDRA F_4 2019-04-12 They can have better scheduling of my caregivers and more caregivers that are proactive. I would like to see the quality of the caregivers improve. I am a current client of this provider

5 3 1

JOANNE S_1 2019-03-27 They always communicate with me if I have questions and will call me right back. The worker that we have one day a week is amazing and works well with my loved one. I am a current client of this provider

5 5 1

Anonymous_1597 2019-03-25 I would like them to also wash my hair. Some of the younger caregivers need to be more conscientious. I am a current client of this provider

5 4 1

LINDA H_1 2019-03-14 They helped me with my cleaning. She was very respectful to me, and I really liked her. I like the way they were courteous and nice to me. The housekeeper was very respectful. I am a past client of this provider

5 5 1

Anonymous_1651 2019-03-14 It was fine. I still had to do some things though. We had a few caregivers. Some were good and some weren't as good. I am a past client of this provider

5 4 1

DONALD S_1 2019-03-14 Two of the caregivers followed instructions very well, and they did a good job. Once I trained them what was going on, they were on the mark. When the agency sent caregivers out, they should have known about my loved one more. I am a past client of this provider

5 4 1

Anonymous_1543 2019-02-26 The thing that I never understood is why these caregivers can't drive to their jobs. They got a ride from Uber, and it puts a big red flag up when you see that. The night caregiver was good. They needed to have more training in caring for elderly or sick patients. They came in and sat down and didn't do anything. They wouldn't even check on my loved one. They played on their phones and watched TV. They also stole from me. I am a past client of this provider

5 1 1

SANDRA M_1 2019-02-20 I'm disabled and I live alone, so I like the company. When I can't do certain things, I can get help with it, like cooking. They work with me to help provide for my needs, and not just to come help me out. I am a current client of this provider

5 5 1

JOSHUA O_1 2019-02-15 They have gotten us some good aides. They have helped me by having a good person. I like our caregiver. They have good people working for them. I am a current client of this provider

5 5 1

RICHARD G_15 2019-02-13 They help with bathing and assist in getting around the house. They help with going to dialysis three times a week and transport. They clean up his room and make lunch. They need to have more confident staffers and more dependable and reliable caregivers. That's the biggest problem I see. I am a current client of this provider

5 4 1

GARY A_1 2019-01-25 They come all the time to help out, and they call to check on my son. They provide the service for me. I am a current client of this provider

5 5 1

JOYCE R_2 2019-01-07 They are very punctual and help me with what I need. They are very reliable with their services. I am a current client of this provider

5 5 1

PATRICIA G_4 2018-12-18 They don't really do anything except for sweeping the floors. We had another company that came in before Care Advantage that was much better. The caregivers don't pay enough attention to my loved one. I am a past client of this provider

5 3 1

AMY L_4 2018-12-14 I think their employees could have been more attentive. Their communication skills are horrid. My caregiver did not show up this morning. I told them that I would need extra care, and I told them ahead of time. I called the office, and they told me that they couldn't get in touch with my caregiver for over two weeks, and they didn't find me a replacement. They called me and asked if I have heard from the caregiver, and I said no. I don't even know if I will get care during the time I requested. I am a current client of this provider

5 2 1

IRIS C 2018-12-06 They didn't give me anything and it wasn't helpful for me whatsoever. I would not recommend them to anyone because my caregiver didn't want to do anything. I am a past client of this provider

5 1 1

CAROLE W_1 2018-12-06 I have to call family and friends over to do what they are supposed to do when they don't provide me care. I need someone to help me, and it has a big impact on my health. I need a lot of assistance, and I am not getting the service I am paying for. I am not ever going to refer anybody else to them. They have given me poor service. They need to have an aide on duty every day for five days a week. They need to get a staff coordinator. They need to get more people to work and pay them more money so they will stay and do a professional job. I might looking for another company soon. I am a current client of this provider

5 3 1

EUGENIA K_1 2018-11-29 They give her baths and feed her. They are an excellent provider. I am a current client of this provider

5 5 1

ROBERT P_2 2018-11-27 It's just that it's hard to get coverage sometimes. Sometimes it's hard to get coverage. I am a current client of this provider

5 4 1

SHANNON C_1 2018-11-27 They need to make sure the caregiver shows up. They've treated me horribly. They told me my caregiver had car trouble for the last seven weeks, but he's going to other clients and not here. He got a taxi here, but they wouldn't come pick him up because the company's credit card was declined. I am a current client of this provider

5 3 1

BONNIE E_1 2018-11-27 They help me do the things I need. They also sit and talk with me sometimes. I have been very satisfied with them. They are thoughtful, helpful, and the caregivers show up on time. I am a current client of this provider

5 5 1

ELSIE V_1 2018-11-12 She was bedridden, so they helped her with everything from food to moving. The caregiver is late too often. I am a past client of this provider

5 4 1

Steven C_1 2018-10-30 The safety factor for my mother is a big deal. Because of her services, we are able to leave my mother and trust that she will be well taken care of. The caregivers are what I like most about this company because we have a really good one. I am a current client of this provider

5 5 1

MARY P_4 2018-10-12 I'm fighting stage four cancer. She does what she's supposed to do and sometimes I'm sick and sometimes I'm not, and she has this sixth sense about when to pay attention to me and when to take care of what needs to be taken care of so I don't have to direct her or anything. The lady that I've got is a perfect match for me. I am a current client of this provider

5 5 1

ROBERT S_11 2018-10-12 I want to keep a steady and dependable caregiver. All of the other companies cannot pay for their help, so I would take them over any of the other companies in this valley. I am a current client of this provider

5 3 1

LAJAYNEESE C 2018-09-17 They spend time with her, talk to her, keep her clean, and help her move since she can't really get around. They get her in her wheelchair. They take her outside and take her places. They make life easier for her. When we first started, some people wouldn't show up on a Saturday or a Sunday. I am a current client of this provider

5 4 1

Anonymous_128 2018-09-17 They're very poor. They're very poor. One caregiver helped to some degree. The first caregiver sat on the couch and used their phone a lot. They complained it was too far to drive. They complained about cleaning. They sent another caregiver who left early a few days. Then they sent another caregiver who spent most of the time asleep on the couch. They complained about my loved one. I am a past client of this provider

5 1 1

JOYCE C_6 2018-09-17 They have stayed with my mother and kept her company because she is a fall risk. They could be on time, and find us one caregiver, instead of one every week. I am a current client of this provider

5 4 1

ELLA W 2018-08-30 When one of the ladies is not going to show up they need to call us and sometimes they don't have a qualified substitute. Sometimes it is good and sometimes it is not. I am a current client of this provider

5 4 1

DOROTHY M_8 2018-08-30 The caregivers have good bedside manners, which helps me stay positive. I like how most of the caregivers have good personalities and are efficient. I am a current client of this provider

5 5 1

JUDY M 2018-08-24 The main thing I like is the peace of mind. Most medical people will tell you that most Dementia patients would never get better, but we have had some good caregivers that are top-notch at taking care of her. Most of the people we have had have been able to get my wife walking and talking. I am a current client of this provider

5 5 1

BETTY JO H 2018-08-24 When I first got them, they were supposed to send me someone who could come in and fix me meals four or five times a week, and they never did that. They don't follow through. I have made phone calls and they were supposed to call me back and haven't. I am a current client of this provider

5 1 1

DOROTHY W 2018-08-16 The caregiver that was signed didn't have my sister's best interest in mind. They could have had better communication. I am a past client of this provider

5 3 1

BONNIE M_5 2018-07-27 They do a good job when they show up. I think they could try to listen to her a little better and get to know my grandmother and her routine by being here. Their is not always a nurse available to care for my grandmother, they are short staffed. I am a current client of this provider

5 3 1

BUFFY C 2018-07-24 I'm almost bedridden and they really keep me company, I'm able to have somebody to relate to me. They also tailor to my needs. They ask me if there's anything I need even if I haven't asked or told them I needed something. They're willing to do anything I ask them to do, no matter what it is. I am a current client of this provider

5 5 1

upset and concerned 2018-07-20 This agency has quit being responsive to our calls and emails and we've only been with them a few months. When someone finally did talk to us about a month ago, they said management had changed and there had been turnover. When you have clients who are dependent on care, this lack of response is unacceptable. We are never told in a timely manner if or even when someone will be sent over for care when our primary caregiver is out. As of today, I am waiting on a promised return call from over two weeks ago. Seem to have lost sight of the true nature of their business. I am a current client of this provider

5 2 1

JOHN H_9 2018-07-13 They are very helpful. They give me time away from the house. I have never had a negative experience with them. I am a current client of this provider

5 5 1

Anonymous 2018-06-25 I wish they would wash the dishes instead of just sitting there. They could let us know if we have help coming on the weekend. We don't know until Friday afternoon. I am a current client of this provider

5 4 1

ANNIE G 2018-06-25 It makes a big impact. I don't ask her to do a lot. The main thing is she does a very good job of bathing. The women does a very good job of bathing me. That was the main thing I was interested in. That's the main thing. I am a current client of this provider

5 4 1

Anonymous 2018-06-12 The current caregiver is okay, and would be fine for someone who has more needs. They kind of hover and my loved one doesn't appreciate that. Initially, I was impressed with them. I think they've had some staffing problems recently, so the communication has been different. I am a current client of this provider

5 3 1

ELANOR R 2018-06-12 Just them being here was important, they helped me when I needed them. They fixed some food and did things like that. I remember them cooking meals for me and doing some housecleaning. They even did some shopping for me. I am a past client of this provider

5 5 1

KENNETH G 2018-06-12 When they are here, they are very helpful in feeding me, helping me with my hygiene needs, and just getting me whatever I need. I even have them help me with my medications. I like that I have a local number that I can reach them with at any time. I wish that they would keep in contact with me when the caregiver isn't able to come. I am a current client of this provider

5 4 1

NANCY P 2018-05-29 It was very helpful to have someone to help her with her needs and give me time to accomplish errands. There were a couple of times when I needed to leave for appointments, but the aides showed up late. They were not sufficiently staffed to cover out needs. If our caregiver could not come, they were never able to get someone else to cover. I am a past client of this provider

5 2 1

AUBREY V 2018-05-23 It's making a tremendous difference. The bathing is a big way they help. If I had more help, it'd make my life easier. I have been pleased with the services. It's been really good. The caregiver that's with us has been very interested in doing what's needed, and she does it without complaint. It's been good to have her here. I am a current client of this provider

5 4 1

ARDEN F 2018-05-17 I didn't have to worry about someone being with him when he needed someone. When I called and needed somebody, they had someone available. I didn't have to wait or worry about it, because there was somebody there. They took care of him very well. I am a past client of this provider

5 5 1

DOROTHY B 2018-05-17 They need to improve their communication skills. They need to make sure that the client has caregivers here, they need to make sure that they answer the phones, and they need to be able to answer the questions instead of transferring me all over. I am a current client of this provider

5 3 1

DOROTHY A_4 2018-05-14 They are here so that I can go to the doctor or go grocery shopping. They ought to have their caregivers be more knowledgeable about some things when it comes to things concerning the client. I am a current client of this provider

5 4 1

RACHEL M 2018-04-27 I have recommended them in the past. I like the pricing, the insurance billing, and they resolve problems quickly. We went through a few caregivers, but they kept sending a caregiver to try and find the correct fit. They did finally find an individual who is a wonderful fit for my mom. It gives me the ability to get away and take care of other things that I need to, and it gives my mom someone to be there and help her besides me. It has been a good impact. I am a current client of this provider

5 5 1

RACHEL A 2018-04-26 They did treat me pretty good. They could have been a little cheaper and there was one caregiver that didn't know what she was doing. Rachel has to have to have caregivers 24/7 to take care of me so they helped me with everything. I am a past client of this provider

5 4 1

JULIAN A 2018-04-23 Everything that Care Advantage said they would do has been done. They have corrected any mistakes that are made. The services have helped my loved one, but it has lifted a big burden off of me as well. I was at my wits end and then we got Care Advantage. I have a better outlook on things and can take better care of my loved one with the help that we have. I am a current client of this provider

5 5 1

ANGELA G 2018-04-23 I like that they communicate with us when something is going on. When I tell them about special needs and the aides have to be here at a specific time for an appointment, they do their best to get someone here. It helps to have a caregiver here so not all the work is on me. I have bad knees so I can't do all the work myself. I am a current client of this provider

5 5 1

TRACY F 2018-04-12 Care Advantage treats people well and they give a lot of privacy. They dress me and help me with things I can't do. I am a current client of this provider

5 5 1

CHRISTINE W 2018-03-23 I'm supposed to have somebody Monday through Friday, and right now I only get a girl who works Tuesday and Wednesday. They don't have her come at the times I need, either. They keep telling me that they have somebody to send over, but they never do. They're very helpful. They help me with housework, and they're available to help me when I have to run errands. It's good security, in case I get dizzy or fall or something. I am a current client of this provider

5 5 1

Anonymous 2018-03-16 They did not supply anything. I had to supply everything and I did not like that. They should have supplied the things that they needed. I am a past client of this provider

5 1 1

CARY G 2018-03-12 The cost is very fair and also fair in response to needs. The care is necessary to keep her to her normal life as best as possible. I am a current client of this provider

5 4 1

SARAH S 2018-03-12 They take care of me. They transport me to the doctor's and back. I am a current client of this provider

5 5 1

MELISSA J 2018-02-16 I really loved some of the people that came. A lot of them were very good. It was very beneficial to have the services. I am a past client of this provider

5 5 1

JAMES F 2018-01-12 They're always very concerned, and they make sure to send someone who can handle the situation. If someone can't come, they get someone to come in their place, and they are very caring. It sure has helped me for the three hours that I have, and there's the shower, lotioning, shaving, bed making, and lunch that helps as well. It sure helps me with my day, and I love it. I am a current client of this provider

5 5 1

BETTY L 2017-12-12 I had bad caregivers at the beginning but it has improved 100%. I have three excellent caregivers. The caregiver does things for me. She always see what she can do for me. She will ask if she can get me water and ice. I am a current client of this provider

5 5 1

ROBERT E 2017-12-12 Care Advantage is a good place to find the help I need. Care Advantage is a big help to me; it gives my family a break from caring for me. I am a current client of this provider

5 5 1

BETTY N_1 2017-11-13 I would tell a friend that Care Advantage came every day, helped me, and did what I asked them to do. Care Advantage made my life easier by providing me with company and they helped me with my house. I am a past client of this provider

5 5 1

FRANCES W_3 2017-10-31 I would recommend Care Advantage to about anyone. I guess they all try to do the best job they can. I let them go because I felt they could help someone sicker than me. I am a past client of this provider

5 4 1

EDWARD C_2 2017-10-16 I would recommend Care Advantage because they have sent my husband a great caregiver. Care Advantage makes life easier because I was taking care of my husband before, now I am disabled and unable to do so. I am a current client of this provider

5 5 1

PAULINE C 2017-09-27 I would tell a friend that Care Advantage has been really good to me and if they need a nice, good caregiver to choose them. Care Advantage has made life a lot easier by being good to me, by doing what I need and by being here for me. I am a current client of this provider

5 5 1

JANET F_3 2017-09-18 Everyone I know, knows I have Care Advantage. If my friends need help, they should get in touch because I like my caregivers. If it wasn't for Care Advantage I couldn't do it. I need all the help I can get. I am a past client of this provider

5 5 1

THERESIA R 2017-09-18 Care Advantage is a good company. They are always on time, they do what has to be done, and I tell them what to do one time. The next time, they come in and do it. Care Advantage has made my life easier because they come five days a week. I am 97 years old, so I need help. I am a current client of this provider

5 5 1

Anonymous_415 2017-09-18 Every time that I needed something, like specific questions for the office staff, they would say they would call me that day, and they didn't. It was more of a hassle than a help. I'm glad that I don't have Care Advantage anymore. I have more of a peace of mind without them here. One of the caregivers was very dishonest. It was bad because I depended on Care Advantage. We were devastated with Care Advantage. I was more than patient with them, and I was more kind to them than most people would have been. I am a past client of this provider

5 1 1

WANDA M 2017-08-15 I wouldn't recommend Care Advantage to others because of the lack of staff. Care Advantage has made my life easier by doing everything for me. For the most part, I have girls that have been with me for a long time and they realize what I need. I am a current client of this provider

5 3 1

Anonymous_471 2017-08-15 All of the caregivers are really caring, but there are times that they don't show up. Care Advantage could make sure that there are caregivers to cover when the scheduled caregiver won't be coming. I am a current client of this provider

5 3 1

BOBBY W 2017-07-31 We've enjoyed the people from Care Advantage. They are good at their jobs. The services are a really big help. It's always nice to have someone to help the client. I am a current client of this provider

5 5 1

GEORGE J_1 2017-07-27 I wouldn't recommend someone to use Care Advantage because my dad has had two different caregivers so far. We were told that the caregivers would cook a meal and do light housekeeping. The first caregiver didn't work out at all and the second one leaves after an hour and a half and has no cooking skills at all. She only does some of the light housekeeping that my father asks her to do. My father has reported the caregiver to the VA and to Care Advantage, but she hasn't improved. The VA is paying for three hours of care and my father is not receiving that. My father is really upset about this service and he feels that the VA is being defrauded by the caregiver from Care Advantage. She is not staying for the entire time that they are paying for. I am a current client of this provider

5 1 1

SANDRA D_4 2017-07-17 Care Advantage is really reliable and they show up when they are supposed to. Care Advantage comes in and does what I needed and did it well. They didn't cause any destruction in the house. I am a current client of this provider

5 5 1

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Reviews of Care Advantage - Roanoke

121 Reviews Write a review

Home Care Reviews for Care Advantage - Roanoke

April 11, 2022

By BARBARA G_1

I am a current client of this provider

They have helped by providing the help and I was grateful. I like the caregivers that they sent they were very good.

Provider Response

Barbara, thank you for this great review. We are so glad that we are able to provide incredible care and that you enjoyed our caregivers.

April 11, 2022

By KATHERINE F

I am a current client of this provider

Right at Home has made my experience positive by giving me peace of mind. I like Care Advantage because they have high quality caregivers.

Provider Response

We are so glad that our caregivers are providing high quality care for you and your loved one. Thank you for leaving this review, Katherine.

April 04, 2022

By JENET R

I am a current client of this provider

The caregiver offers companionship a few afternoons a week. I know that my mom is not sleeping all day. The client does so much better on the days that the caregiver is there. They will talk with you on the phone and go over any questions that you have and the coverages that they offer.

Provider Response

Thank you for this incredible review, Jenet. We are so happy that you chose us to provide quality care for your mother, our caregivers love spending time with clients and talking with them. We are glad that you are satisfied with the depth of the care.

February 15, 2022

By ELOISE K

I am a current client of this provider

I have COPD and sometimes I don't even notice when I am short of breath and wheezing. My caregiver will tell me I need to sit down and she will get my oxygen and my inhalers. She helps me relax and calm down. That's a big help. She is a loving person. She checks on me to make sure I am okay. That means a lot. I like that I can call in and talk to the employees. I can tell them what I need and some of them will listen. I can really talk to Rita. We have a verbal connection where I can talk to her and explain everything to her. I can talk to other employees too.

Provider Response

Eloise, thank you so much for this incredible feedback. We are honored to be able to care for you and help you feel calm and relaxed. Our caregivers are superstars and we can see how much they assist you. Thank you for taking the time to leave this review.

February 04, 2022

By RUTH F

I am a past client of this provider

They worked well with me and my hours. I liked their scheduling. They cared about us. They would communicate if someone called out or was unable to make it. They tried to get us replacements if that happened.

Provider Response

Thank you for taking the time to leave this review, Ruth. We are so glad that we are able to provide you peace of mind that someone is there taking care of your loved one.

February 03, 2022

By EARLEAN S

I am a current client of this provider

Care Advantage sends caregivers to help my mom to take her showers and make sure she eats. Care Advantage has improved, but it was not very efficient at first. When a caregiver was out, they were unable to find replacements.

Provider Response

Earlean, thank you for taking the time to leave this review. We are sorry to hear that you did not initially have an incredible experience with our office teams. We are honored to be able to care for your mother and hope that you are satisfied with the care!

January 03, 2022

By JAY P

I am a current client of this provider

She does the work that we ask of her. She comes to work, and she is very knowledgeable, and not afraid to work. The caregiver has been pretty good. I use her for four hours a day.

Provider Response

We are so glad to hear that the caregiver was able to provide quality care to you and your loved one. Thank you for taking the time to leave this review.

December 01, 2021

By MONROE R

I am a current client of this provider

I would not be able to have a life without the services. The agency has sent us and aide who is amazing.

Provider Response

Thank you so much for this incredible review. We are so honored to be able to assist you so that you can do what you want to do. We are so glad that our caregiver is able to provide this excellent care for you, Monroe.

November 05, 2021

By ELIJAH J

I am a current client of this provider

They help with everything I need and they have given me peace of mind. The people that they sent are great caregiver.

Provider Response

Elijah, thank you so much for this kind review. We are honored to be able to help you and give you peace of mind.

October 04, 2021

By GERI V

I am a current client of this provider

They're only here for 4 hours every two weeks. There is no way they could make my life easier or have a greater impact. They could do a little more work than what they do and they could be more thorough.

Provider Response

Geri, we are sorry to hear that you did not have a stellar experience. We would like to know more about your concerns regarding the thoroughness, if you want to discuss this, please email. Thank you for taking the time to leave this feedback.

August 04, 2021

By JOHNNY S

I am a past client of this provider

They could have helped with the care of the patient. They need providers that are there to actually work, and have knowledge about care for those with medical problems.

Provider Response

Johnny, we are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks in a caring and knowledgeable manner. We will be sure to alert the office to know this was your experience.

July 07, 2021

By MARTHA W

I am a current client of this provider

She's already here when she's supposed to be. She takes care of the needs I can't do for myself. At the beginning I had too many people coming back and forth, but now I feel fine about it.

Provider Response

Martha, thank you for taking the time to leave this review. We are so glad that we were able to assist you in a way that is comfortable for you.

June 16, 2021

By Anonymous_4925

I am a current client of this provider

She helps her take a bath. There is not much they could do better. The caregiver is here all the time. She is on time.

Provider Response

Thank you for leaving this wonderful review, we are so glad that we are able to provide care for your loved one. Let us know how we can earn that fifth star!

May 18, 2021

By PAULINE P

I am a current client of this provider

They are helping me with my therapy and bathing, which is big. They do anything I need, they are right there for me. I just like the company, for one thing, being by myself. I appreciate the people they send.

Provider Response

Thank you so much for taking the time to rate us 5 stars Pauline! We are honored to be able to help you and we look forward to continually providing superior customer service.

April 22, 2021

By ALICE N

I am a current client of this provider

They make sure there are people here and that I get to the doctor. They make sure we have someone to take care of me. They are good people.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

April 02, 2021

By LESLIE H

I am a current client of this provider

They got me where I was going safely. They are very cordial and nice.

Provider Response

Thank you so much for your kind words Leslie! We are so glad to know that you were able to travel safely. Thank you for taking the time to give us a review.

April 02, 2021

By CLIFFORD D

I am a current client of this provider

They keep the client company, which is the most important part. The people are nice in this company.

Provider Response

Thank you so much for taking the time to rate us 5 stars, Clifford! We are honored to be able to help you and we look forward to continually providing superior customer service.

March 11, 2021

By TERESA R

I am a current client of this provider

They give me company. It helps me out a whole lot since I am stuck at home. They get me groceries.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better and keep you company!

February 26, 2021

By JEANNINE C

I am a current client of this provider

I love the nurse. We are so satisfied with her. They are prompt in service and I love the nurse that I have.

Provider Response

We are so happy that you had a great experience, Jeannine. Thank you for leaving us this positive feedback.

February 08, 2021

By Anonymous

I am a current client of this provider

They provide personal care for me. I like that they are reliable when I need them.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

February 02, 2021

By JANICE F

I am a current client of this provider

They could come twice a week. They are polite, punctual and very polite.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

January 26, 2021

By JOSE L

I am a current client of this provider

They answer when I need to call out to them. They gave us the same person each time.

Provider Response

We are so happy that you had a great experience, Jose. Thank you for leaving us this positive feedback.

January 05, 2021

By SANDRA C

I am a current client of this provider

They have been pleasant and they do what I ask them to do. They are prompt and they are there to help you out.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

December 16, 2020

By ROBERT N

I am a current client of this provider

She is polite. I am satisfied. They do check on their clients, I like that. They also let us know who is available, and I like that, and what they could do for the clients and they check on how they are doing.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

November 18, 2020

By Anonymous_527

I am a current client of this provider

She is the only person who I see other than my son who comes down once a week the caregiver is like a daughter to me. They are a good company and I understand that something

Provider Response

Thank you so much for your kind words, we love caring for you! We appreciate that you took the time to give us a 5 star review!

November 05, 2020

By DAN H

I am a current client of this provider

They met my expectations, it was a one time thing for me. The caregiver showed up early to take me to my appointment.

Provider Response

Dan, we are so sorry that we were not able to provide extraordinary service, and we hope in the future that we can earn the fifth star. Thank you for your review.

November 05, 2020

By ANNE T

I am a current client of this provider

They have done whatever they have been told to do. I like the caregivers and office staff.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

October 15, 2020

By REBEKAH B

I am a current client of this provider

They do things for me that I can not do anymore. I like everything about them, they listen to me and they try their best.

Provider Response

Thank you so much for taking the time to rate us 5 stars, Rebekah! We are honored to be able to help you and we look forward to continually providing superior customer service.

September 10, 2020

By Anonymous_4065

I am a past client of this provider

My blood pressure rose because people wouldn't show up and I know have to be on blood pressure medicine. Physically it was really hard on me. There were three of four caregivers that I would hire again. For the service that I got, it is too expensive.

Provider Response

We are so sorry to read your review and very sorry this was your experience, especially with health concerns. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed.

July 27, 2020

By MaryA O

I am a current client of this provider

3 strikes you're out! Within 2 months 3 caretakers have proved to be completely unreliable, not showing at the appointed times and not calling. Terribly disappointed.

Provider Response

Mary, we are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed.

June 05, 2020

By LLOYD W C

I am a current client of this provider

It has been a huge help because the nurses let me know how is doing and they are my eyes and ears with everything going on with the virus. The people that work there are good and one of them was the reason why we moved him in the first place.

Provider Response

Thank you for leaving this fantastic review, Lloyd. We are so glad to hear that we are able to assist you and your family.

March 26, 2020

By MARY C_2

I am a current client of this provider

They are responsive, and the consistency of them carrying things out helps. I liked the intake process, they have followed through. They are responsive, prompt and clear.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review, we are thrilled to hear our intake process was easy for you to navigate.

March 04, 2020

By BARBARA C_2

I am a current client of this provider

It is great when they are there. When they come they vacuum, shower her, and they do laundry. I have no problem with the people they have sent. They have been amazing; however, when they don't show up such as today, it leaves us without a caregiver. They don't have enough on call staff. The caregivers were supposed to be there at 9:30 and they didn't show up. The office didn't even notify me of that. I had to call them myself. I am very disappointed in that. It makes me have to leave my job and there are some days I can't. That leaves her without food and leaves her in bed.

Provider Response

Thank you for taking the time to leave us a review Barbara. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what caused you to experience these issues. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner.

February 06, 2020

By Anonymous_3236

I am a current client of this provider

I have high standards, but the caregiver doesn't always call when she comes.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

January 29, 2020

By MARY W_1

I am a current client of this provider

They could talk to the nurses and bring them up to date with what is needed. I don't think the nurses or caregivers are briefed on the individuals as far as their problems are and what they need.

Provider Response

Mary, we are so sorry to hear that you did not have a stellar experience. We will communicate with the office teams to make sure that our caregivers are up to date with the clients needs. Thank you for leaving this feedback.

January 09, 2020

By POLLY D

I am a current client of this provider

They did not have a person to be able to fill in, and they had to cancel on us a few times. I had a woman come, and her car broke down in my driveway. Another one came in an Uber because she had no other means of transportation. I think of them like an Uber. They send whatever works and is closest to me that can make things happen.

Provider Response

Polly, we are so sorry to hear that you did not have an incredible experience with our caregivers. We understand that consistent and reliable care is very important to you and your loved ones. We will communicate this with our office staff to find a solution. Thank you for taking the time to leave this feedback.

December 05, 2019

By JUDITH L

I am a current client of this provider

She has completely changed my Tuesdays and Thursdays 100%. It has changed my life. She helps me do my scheduling for the whole week. I like how carefully they interview their personnel, and they make sure to find just the right person for a client.

Provider Response

Thank you for leaving this wonderful review Judith. We are so honored to be able to provide excellent care tailored to your needs.

October 25, 2019

By Anonymous_2605

I am a current client of this provider

They do what you ask them to do. I like that if someone has to miss, they will send someone to cover for you.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

October 23, 2019

By JERRY L

I am a current client of this provider

They could give me more time with the care. I only had one person from Care Advantage that has done what they said they were going to do in three years.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

October 23, 2019

By DONALD M_1

I am a current client of this provider

They need to have stronger caregivers. That way, I can walk around better because I have two prosthetics. They need some stronger workers.

Provider Response

We are so sorry you did not have an exemplary experience with our care teams. Please let us know any additional details about your specific case so that we may communicate, train, and execute even better service. Please contact us.

October 15, 2019

By JEANNINE S

I am a current client of this provider

The gentleman that is a RN came to visit me before the girls came to provide care. He asked if I had trouble getting in and out of bed, he asked if I wore pull ups and then said they would get me a hospital bed and more pull ups. He never has gotten them though. I know he is rushed to death since he has to interview all the new clients. The first girl that came here sat on my couch the whole time. She didn't do any work. I didn't know how things were supposed to work. The second one worked fine and had a wonderful personality, but there was a problem. She had gonorrhea, and I could not accept that at all. As soon as my sister heard that, she went ballistic. The caregiver had her cell phone charging at my home, and I heard the doctor tell her her diagnosis, and she needed to go to the doctor right away. I worked at the hospital, so I know about these things. With my health, I cannot have anything like that. I think everything else was fine until then.

Provider Response

We are incredibly thankful that you took the time to leave us this valuable feedback. Please note that we do expect our caregivers to help our clients in the home by direction on your customized care plan established with your office team. We apologize that our caregiver did not adhere to our code of conduct for personal cell phone use. This matter will be addressed immediately.

October 03, 2019

By EDNA B

I am a current client of this provider

They call fairly often to check on me. They work with us when we have a problem. At times, I have had a hard time with the dates and things. Something needs to be done about the weekends and the holidays. We just have to wait sometimes.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. Please know that we have the ability to draw on a large network of caregivers, so working with our staffing department can help alleviate some of the concerns you have. We appreciate your time to leave us positive feedback

October 03, 2019

By KAREN A

I am a current client of this provider

They help the most by providing some time for me to get away from being the caregiver. They have sent me some good people.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

September 12, 2019

By Anonymous_472

I am a current client of this provider

They could make my life easier by being a little more responsive when a caregiver isn't going to make it. They could let me know when a caregiver is not going to show up.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

July 30, 2019

By JULIANNE C

I am a current client of this provider

You can always count on them. They are very thorough and quick to respond.

Provider Response

Julianne, thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

June 18, 2019

By JENETTE S

I am a current client of this provider

They have shown me love and care. They showed me how to be apart of a family. I like my clients and their families.

Provider Response

We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star.

May 15, 2019

By JOHN H_6

I am a current client of this provider

She helps me get in the shower and makes my meals. I finally got a decent care provider.

Provider Response

Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.

May 15, 2019

By REGINA R

I am a current client of this provider

They help me the most because they prompt me to take my medicine. I like that they are friendly people.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

April 29, 2019

By JEANNE F

I am a past client of this provider

We had one person that wore headphones, watched movies, and didn't interact with my mom. They should've understood how to deal with an elderly person and showed up on time. They could have had more professional workers and people that didn't call out all the time. I wanted to be able to reach the staffing service when someone called out and get a return phone call.

Provider Response

We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, not to sit around and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

April 12, 2019

By WILLIAM M_1

I am a past client of this provider

They could've sent someone else faster as a replacement after our caregiver quit. The only thing was that if someone quits, they need to send someone else out as quick as possible.

Provider Response

Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.

April 12, 2019

By SANDRA F_4

I am a current client of this provider

They can have better scheduling of my caregivers and more caregivers that are proactive. I would like to see the quality of the caregivers improve.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

March 27, 2019

By JOANNE S_1

I am a current client of this provider

They always communicate with me if I have questions and will call me right back. The worker that we have one day a week is amazing and works well with my loved one.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

March 25, 2019

By Anonymous_1597

I am a current client of this provider

I would like them to also wash my hair. Some of the younger caregivers need to be more conscientious.

March 14, 2019

By LINDA H_1

I am a past client of this provider

They helped me with my cleaning. She was very respectful to me, and I really liked her. I like the way they were courteous and nice to me. The housekeeper was very respectful.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

March 14, 2019

By Anonymous_1651

I am a past client of this provider

It was fine. I still had to do some things though. We had a few caregivers. Some were good and some weren't as good.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We are so happy that our caregivers are helpful and provide some relief for you.

March 14, 2019

By DONALD S_1

I am a past client of this provider

Two of the caregivers followed instructions very well, and they did a good job. Once I trained them what was going on, they were on the mark. When the agency sent caregivers out, they should have known about my loved one more.

Provider Response

Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

February 26, 2019

By Anonymous_1543

I am a past client of this provider

The thing that I never understood is why these caregivers can't drive to their jobs. They got a ride from Uber, and it puts a big red flag up when you see that. The night caregiver was good. They needed to have more training in caring for elderly or sick patients. They came in and sat down and didn't do anything. They wouldn't even check on my loved one. They played on their phones and watched TV. They also stole from me.

Provider Response

We are very disheartened to read your review. We take our reviews very seriously and we will be sure to speak with the local office who provided your service. In the mean time, we would very much like to speak with you to understand more details of your experience, particularly your last comment. This is not how our company operates and we would like to fix this situation immediately. Please email us to be put in touch with leadership.

February 20, 2019

By SANDRA M_1

I am a current client of this provider

I'm disabled and I live alone, so I like the company. When I can't do certain things, I can get help with it, like cooking. They work with me to help provide for my needs, and not just to come help me out.

Provider Response

Thank you so much for allowing us to serve you! We are so honored to receive these wonderful words.

February 15, 2019

By JOSHUA O_1

I am a current client of this provider

They have gotten us some good aides. They have helped me by having a good person. I like our caregiver. They have good people working for them.

February 13, 2019

By RICHARD G_15

I am a current client of this provider

They help with bathing and assist in getting around the house. They help with going to dialysis three times a week and transport. They clean up his room and make lunch. They need to have more confident staffers and more dependable and reliable caregivers. That's the biggest problem I see.

Provider Response

Thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.

January 25, 2019

By GARY A_1

I am a current client of this provider

They come all the time to help out, and they call to check on my son. They provide the service for me.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 07, 2019

By JOYCE R_2

I am a current client of this provider

They are very punctual and help me with what I need. They are very reliable with their services.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

December 18, 2018

By PATRICIA G_4

I am a past client of this provider

They don't really do anything except for sweeping the floors. We had another company that came in before Care Advantage that was much better. The caregivers don't pay enough attention to my loved one.

Provider Response

I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

December 14, 2018

By AMY L_4

I am a current client of this provider

I think their employees could have been more attentive. Their communication skills are horrid. My caregiver did not show up this morning. I told them that I would need extra care, and I told them ahead of time. I called the office, and they told me that they couldn't get in touch with my caregiver for over two weeks, and they didn't find me a replacement. They called me and asked if I have heard from the caregiver, and I said no. I don't even know if I will get care during the time I requested.

December 06, 2018

By IRIS C

I am a past client of this provider

They didn't give me anything and it wasn't helpful for me whatsoever. I would not recommend them to anyone because my caregiver didn't want to do anything.

Provider Response

I am terribly sorry to hear that this was your experience with a particular caregiver. We make every effort to find the perfect match, we did not find success matching you. At Care Advantage, we want everyone to be completely satisfied with the services that they receive. We can provide additional caregivers, and you may even interview to find that perfect match. Should you decide you would like to give us another try, please contact me, Olivia Jones, SVP, directly so that I can personally make the arrangements.

December 06, 2018

By CAROLE W_1

I am a current client of this provider

I have to call family and friends over to do what they are supposed to do when they don't provide me care. I need someone to help me, and it has a big impact on my health. I need a lot of assistance, and I am not getting the service I am paying for. I am not ever going to refer anybody else to them. They have given me poor service. They need to have an aide on duty every day for five days a week. They need to get a staff coordinator. They need to get more people to work and pay them more money so they will stay and do a professional job. I might looking for another company soon.

November 29, 2018

By EUGENIA K_1

I am a current client of this provider

They give her baths and feed her. They are an excellent provider.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 27, 2018

By ROBERT P_2

I am a current client of this provider

It's just that it's hard to get coverage sometimes. Sometimes it's hard to get coverage.

Provider Response

Dear Robert, thank you for this candid feedback. I will connect with our care team in Roanoke to address the coverage gaps you have been experiencing. Please reach out to the Office Administrator, Dasheia Vance, if you do not see immediate improvement.

November 27, 2018

By SHANNON C_1

I am a current client of this provider

They need to make sure the caregiver shows up. They've treated me horribly. They told me my caregiver had car trouble for the last seven weeks, but he's going to other clients and not here. He got a taxi here, but they wouldn't come pick him up because the company's credit card was declined.

Provider Response

Dear Shannon: I apologize that this is your perception of our organization. I will look into the issue with the credit card, we have an account with Uber for situations such as the one you describe, we do this to help our caregivers in situations where they do not have transportation. We have technology that notifies us when a caregiver does not check in as assigned, I will also investigate the caregiver no shows that you mention. I appreciate you taking the time to offer this feedback. Please take a moment, if you have not done so already, and speak with your office Administrator, Dasheia Vance. I have made her aware of your concerns, and she has assured me she will address them.

November 27, 2018

By BONNIE E_1

I am a current client of this provider

They help me do the things I need. They also sit and talk with me sometimes. I have been very satisfied with them. They are thoughtful, helpful, and the caregivers show up on time.

Provider Response

Thank you for the positive feedback! It is a pleasure to serve you!

November 12, 2018

By ELSIE V_1

I am a past client of this provider

She was bedridden, so they helped her with everything from food to moving. The caregiver is late too often.

Provider Response

Dear Elsie, thank you for taking the time to provide this feedback. I apologize that the caregivers were not always timely during your service delivery. It is this type of constructive feedback that helps us get better, so we will absolutely take this concern seriously.

October 30, 2018

By Steven C_1

I am a current client of this provider

The safety factor for my mother is a big deal. Because of her services, we are able to leave my mother and trust that she will be well taken care of. The caregivers are what I like most about this company because we have a really good one.

October 12, 2018

By MARY P_4

I am a current client of this provider

I'm fighting stage four cancer. She does what she's supposed to do and sometimes I'm sick and sometimes I'm not, and she has this sixth sense about when to pay attention to me and when to take care of what needs to be taken care of so I don't have to direct her or anything. The lady that I've got is a perfect match for me.

October 12, 2018

By ROBERT S_11

I am a current client of this provider

I want to keep a steady and dependable caregiver. All of the other companies cannot pay for their help, so I would take them over any of the other companies in this valley.

September 17, 2018

By LAJAYNEESE C

I am a current client of this provider

They spend time with her, talk to her, keep her clean, and help her move since she can't really get around. They get her in her wheelchair. They take her outside and take her places. They make life easier for her. When we first started, some people wouldn't show up on a Saturday or a Sunday.

Provider Response

I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

September 17, 2018

By Anonymous_128

I am a past client of this provider

They're very poor. They're very poor. One caregiver helped to some degree. The first caregiver sat on the couch and used their phone a lot. They complained it was too far to drive. They complained about cleaning. They sent another caregiver who left early a few days. Then they sent another caregiver who spent most of the time asleep on the couch. They complained about my loved one.

Provider Response

I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. If you do decide to give us another try in the future, please contact me directly at 804-323-9464 so that I may personally handle the arrangements.

September 17, 2018

By JOYCE C_6

I am a current client of this provider

They have stayed with my mother and kept her company because she is a fall risk. They could be on time, and find us one caregiver, instead of one every week.

Provider Response

I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

August 30, 2018

By ELLA W

I am a current client of this provider

When one of the ladies is not going to show up they need to call us and sometimes they don't have a qualified substitute. Sometimes it is good and sometimes it is not.

August 30, 2018

By DOROTHY M_8

I am a current client of this provider

The caregivers have good bedside manners, which helps me stay positive. I like how most of the caregivers have good personalities and are efficient.

August 24, 2018

By JUDY M

I am a current client of this provider

The main thing I like is the peace of mind. Most medical people will tell you that most Dementia patients would never get better, but we have had some good caregivers that are top-notch at taking care of her. Most of the people we have had have been able to get my wife walking and talking.

August 24, 2018

By BETTY JO H

I am a current client of this provider

When I first got them, they were supposed to send me someone who could come in and fix me meals four or five times a week, and they never did that. They don't follow through. I have made phone calls and they were supposed to call me back and haven't.

Provider Response

Dear Betty, I apologize that you have not received a call back as promised. At Care Advantage, we pride ourselves on our consistent effort to provide service excellence. We have fallen short, and for that I am truly sorry. As you are a current client, I have contacted the servicing office leadership and have addressed your concerns. You should not experience these issues going forward, if you do please contact me directly at 804-323-9464 so that I can personally work with you. Thank you for taking the time to share your concerns. Your feedback is important to us.

August 16, 2018

By DOROTHY W

I am a past client of this provider

The caregiver that was signed didn't have my sister's best interest in mind. They could have had better communication.

Provider Response

Dear Dorothy: I am so sorry to hear that the communication fell short of your expectations. At Care Advantage, Inc. we make every effort to ensure that all client's receive exceptional care and communication. It seems we did not live up to our commitment to you and your sister. I am also disheartened to hear that our caregiver failed to show a commitment to your sisters best interest. I will take this feedback very seriously and implement corrective measures in order to ensure that going forward all clients can be completely satisfied with the services that they receive. Thank you for taking the time to provide this important detail.

July 27, 2018

By BONNIE M_5

I am a current client of this provider

They do a good job when they show up. I think they could try to listen to her a little better and get to know my grandmother and her routine by being here. Their is not always a nurse available to care for my grandmother, they are short staffed.

Provider Response

Dear Bonnie, Thank you for taking the time to share this feedback. Your grandmother is a priority, and her continuity of care is important to us. I will address this with the office staff right away. In addition, I would encourage you to speak with Jill Millikan, Assistant Administrator for the Roanoke branch. She is the local manager, and will be sure to do whatever is needed to ensure your grandmother has consistent coverage. Thanks again for sharing this feedback, it is appreciated.

July 24, 2018

By BUFFY C

I am a current client of this provider

I'm almost bedridden and they really keep me company, I'm able to have somebody to relate to me. They also tailor to my needs. They ask me if there's anything I need even if I haven't asked or told them I needed something. They're willing to do anything I ask them to do, no matter what it is.

July 20, 2018

By upset and concerned

I am a current client of this provider

This agency has quit being responsive to our calls and emails and we've only been with them a few months. When someone finally did talk to us about a month ago, they said management had changed and there had been turnover. When you have clients who are dependent on care, this lack of response is unacceptable. We are never told in a timely manner if or even when someone will be sent over for care when our primary caregiver is out. As of today, I am waiting on a promised return call from over two weeks ago. Seem to have lost sight of the true nature of their business.

Provider Response

Good Afternoon: Thank you for taking the time to share your concerns. I am disappointed to hear that this has been your experience with our agency. Please know that we make every effort to ensure that all clients can be completely satisfied with the services they receive from Care Advantage. I would very much like the opportunity to speak with you to provide a resolution to your concerns. Please feel free to reach out to me directly at 804-323-9464, my name is Olivia Jones, Senior Vice President. You are valued, and it is important to me that we speak so that we can move over to the right track of service excellence. I look forward to speaking with you. Best Regards, Olivia Jones, SVP

July 13, 2018

By JOHN H_9

I am a current client of this provider

They are very helpful. They give me time away from the house. I have never had a negative experience with them.

June 25, 2018

By Anonymous

I am a current client of this provider

I wish they would wash the dishes instead of just sitting there. They could let us know if we have help coming on the weekend. We don't know until Friday afternoon.

June 25, 2018

By ANNIE G

I am a current client of this provider

It makes a big impact. I don't ask her to do a lot. The main thing is she does a very good job of bathing. The women does a very good job of bathing me. That was the main thing I was interested in. That's the main thing.

June 12, 2018

By Anonymous

I am a current client of this provider

The current caregiver is okay, and would be fine for someone who has more needs. They kind of hover and my loved one doesn't appreciate that. Initially, I was impressed with them. I think they've had some staffing problems recently, so the communication has been different.

Provider Response

Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

June 12, 2018

By ELANOR R

I am a past client of this provider

Just them being here was important, they helped me when I needed them. They fixed some food and did things like that. I remember them cooking meals for me and doing some housecleaning. They even did some shopping for me.

June 12, 2018

By KENNETH G

I am a current client of this provider

When they are here, they are very helpful in feeding me, helping me with my hygiene needs, and just getting me whatever I need. I even have them help me with my medications. I like that I have a local number that I can reach them with at any time. I wish that they would keep in contact with me when the caregiver isn't able to come.

May 29, 2018

By NANCY P

I am a past client of this provider

It was very helpful to have someone to help her with her needs and give me time to accomplish errands. There were a couple of times when I needed to leave for appointments, but the aides showed up late. They were not sufficiently staffed to cover out needs. If our caregiver could not come, they were never able to get someone else to cover.

Provider Response

I am very sorry to hear that you had an unpleasant experience with our agency. At Care Advantage we make every effort to ensure that our client's expectations are exceeded, and we have not done so with you. I have addressed these concerns with our office team, and do hope that should you consider services again in the future that you will call me directly so that I can personally take care of the arrangements. Thank you for taking the time to share your concerns. Best, Olivia Jones, Vice President of Operations

May 23, 2018

By AUBREY V

I am a current client of this provider

It's making a tremendous difference. The bathing is a big way they help. If I had more help, it'd make my life easier. I have been pleased with the services. It's been really good. The caregiver that's with us has been very interested in doing what's needed, and she does it without complaint. It's been good to have her here.

May 17, 2018

By ARDEN F

I am a past client of this provider

I didn't have to worry about someone being with him when he needed someone. When I called and needed somebody, they had someone available. I didn't have to wait or worry about it, because there was somebody there. They took care of him very well.

May 17, 2018

By DOROTHY B

I am a current client of this provider

They need to improve their communication skills. They need to make sure that the client has caregivers here, they need to make sure that they answer the phones, and they need to be able to answer the questions instead of transferring me all over.

May 14, 2018

By DOROTHY A_4

I am a current client of this provider

They are here so that I can go to the doctor or go grocery shopping. They ought to have their caregivers be more knowledgeable about some things when it comes to things concerning the client.

April 27, 2018

By RACHEL M

I am a current client of this provider

I have recommended them in the past. I like the pricing, the insurance billing, and they resolve problems quickly. We went through a few caregivers, but they kept sending a caregiver to try and find the correct fit. They did finally find an individual who is a wonderful fit for my mom. It gives me the ability to get away and take care of other things that I need to, and it gives my mom someone to be there and help her besides me. It has been a good impact.

April 26, 2018

By RACHEL A

I am a past client of this provider

They did treat me pretty good. They could have been a little cheaper and there was one caregiver that didn't know what she was doing. Rachel has to have to have caregivers 24/7 to take care of me so they helped me with everything.

April 23, 2018

By JULIAN A

I am a current client of this provider

Everything that Care Advantage said they would do has been done. They have corrected any mistakes that are made. The services have helped my loved one, but it has lifted a big burden off of me as well. I was at my wits end and then we got Care Advantage. I have a better outlook on things and can take better care of my loved one with the help that we have.

April 23, 2018

By ANGELA G

I am a current client of this provider

I like that they communicate with us when something is going on. When I tell them about special needs and the aides have to be here at a specific time for an appointment, they do their best to get someone here. It helps to have a caregiver here so not all the work is on me. I have bad knees so I can't do all the work myself.

April 12, 2018

By TRACY F

I am a current client of this provider

Care Advantage treats people well and they give a lot of privacy. They dress me and help me with things I can't do.

March 23, 2018

By CHRISTINE W

I am a current client of this provider

I'm supposed to have somebody Monday through Friday, and right now I only get a girl who works Tuesday and Wednesday. They don't have her come at the times I need, either. They keep telling me that they have somebody to send over, but they never do. They're very helpful. They help me with housework, and they're available to help me when I have to run errands. It's good security, in case I get dizzy or fall or something.

March 16, 2018

By Anonymous

I am a past client of this provider

They did not supply anything. I had to supply everything and I did not like that. They should have supplied the things that they needed.

March 12, 2018

By CARY G

I am a current client of this provider

The cost is very fair and also fair in response to needs. The care is necessary to keep her to her normal life as best as possible.

March 12, 2018

By SARAH S

I am a current client of this provider

They take care of me. They transport me to the doctor's and back.

February 16, 2018

By MELISSA J

I am a past client of this provider

I really loved some of the people that came. A lot of them were very good. It was very beneficial to have the services.

January 12, 2018

By JAMES F

I am a current client of this provider

They're always very concerned, and they make sure to send someone who can handle the situation. If someone can't come, they get someone to come in their place, and they are very caring. It sure has helped me for the three hours that I have, and there's the shower, lotioning, shaving, bed making, and lunch that helps as well. It sure helps me with my day, and I love it.

December 12, 2017

By BETTY L

I am a current client of this provider

I had bad caregivers at the beginning but it has improved 100%. I have three excellent caregivers. The caregiver does things for me. She always see what she can do for me. She will ask if she can get me water and ice.

December 12, 2017

By ROBERT E

I am a current client of this provider

Care Advantage is a good place to find the help I need. Care Advantage is a big help to me; it gives my family a break from caring for me.

November 13, 2017

By BETTY N_1

I am a past client of this provider

I would tell a friend that Care Advantage came every day, helped me, and did what I asked them to do. Care Advantage made my life easier by providing me with company and they helped me with my house.

October 31, 2017

By FRANCES W_3

I am a past client of this provider

I would recommend Care Advantage to about anyone. I guess they all try to do the best job they can. I let them go because I felt they could help someone sicker than me.

October 16, 2017

By EDWARD C_2

I am a current client of this provider

I would recommend Care Advantage because they have sent my husband a great caregiver. Care Advantage makes life easier because I was taking care of my husband before, now I am disabled and unable to do so.

September 27, 2017

By PAULINE C

I am a current client of this provider

I would tell a friend that Care Advantage has been really good to me and if they need a nice, good caregiver to choose them. Care Advantage has made life a lot easier by being good to me, by doing what I need and by being here for me.

September 18, 2017

By JANET F_3

I am a past client of this provider

Everyone I know, knows I have Care Advantage. If my friends need help, they should get in touch because I like my caregivers. If it wasn't for Care Advantage I couldn't do it. I need all the help I can get.

September 18, 2017

By THERESIA R

I am a current client of this provider

Care Advantage is a good company. They are always on time, they do what has to be done, and I tell them what to do one time. The next time, they come in and do it. Care Advantage has made my life easier because they come five days a week. I am 97 years old, so I need help.

September 18, 2017

By Anonymous_415

I am a past client of this provider

Every time that I needed something, like specific questions for the office staff, they would say they would call me that day, and they didn't. It was more of a hassle than a help. I'm glad that I don't have Care Advantage anymore. I have more of a peace of mind without them here. One of the caregivers was very dishonest. It was bad because I depended on Care Advantage. We were devastated with Care Advantage. I was more than patient with them, and I was more kind to them than most people would have been.

August 15, 2017

By WANDA M

I am a current client of this provider

I wouldn't recommend Care Advantage to others because of the lack of staff. Care Advantage has made my life easier by doing everything for me. For the most part, I have girls that have been with me for a long time and they realize what I need.

August 15, 2017

By Anonymous_471

I am a current client of this provider

All of the caregivers are really caring, but there are times that they don't show up. Care Advantage could make sure that there are caregivers to cover when the scheduled caregiver won't be coming.

July 31, 2017

By BOBBY W

I am a current client of this provider

We've enjoyed the people from Care Advantage. They are good at their jobs. The services are a really big help. It's always nice to have someone to help the client.

July 27, 2017

By GEORGE J_1

I am a current client of this provider

I wouldn't recommend someone to use Care Advantage because my dad has had two different caregivers so far. We were told that the caregivers would cook a meal and do light housekeeping. The first caregiver didn't work out at all and the second one leaves after an hour and a half and has no cooking skills at all. She only does some of the light housekeeping that my father asks her to do. My father has reported the caregiver to the VA and to Care Advantage, but she hasn't improved. The VA is paying for three hours of care and my father is not receiving that. My father is really upset about this service and he feels that the VA is being defrauded by the caregiver from Care Advantage. She is not staying for the entire time that they are paying for.

July 17, 2017

By SANDRA D_4

I am a current client of this provider

Care Advantage is really reliable and they show up when they are supposed to. Care Advantage comes in and does what I needed and did it well. They didn't cause any destruction in the house.

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About Care Advantage - Roanoke

Roanoke, Virginia, is nestled in the Virginia mountains off I-81, and offers a little slice of paradise to residents of Roanoke (a.k.a. “Star City”), Salem, or the nearby Blue Ridge Mountains. Home to Roanoke College, a thriving downtown arts scene, many local festivals, and the famous Mill Mountain Star, Roanoke is a great place to call home.

We’re proud to offer Roanoke, Salem and Blue Ridge residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

Serving:

Roanoke

City of Salem

Montgomery

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