We had one person that wore headphones, watched movies, and didn't interact with my mom. They should've understood how to deal with an elderly person and showed up on time.
They could have had more professional workers and people that didn't call out all the time. I wanted to be able to reach the staffing service when someone called out and get a return phone call.
Care Advantage - Roanoke
Offers Home Care
80 Reviews
Call
(800) 973-1841
Reviews of Care Advantage - Roanoke
Home Care Reviews for Care Advantage - Roanoke
April 29, 2019
I am a past client of this provider
April 12, 2019
I am a current client of this provider
It has been good having them helping me take care of my apartment.
I would recommend them because they show up when they are supposed to.
April 12, 2019
I am a past client of this provider
They could've sent someone else faster as a replacement after our caregiver quit.
The only thing was that if someone quits, they need to send someone else out as quick as possible.
April 12, 2019
I am a current client of this provider
They can have better scheduling of my caregivers and more caregivers that are proactive.
I would like to see the quality of the caregivers improve.
March 27, 2019
I am a current client of this provider
They always communicate with me if I have questions and will call me right back.
The worker that we have one day a week is amazing and works well with my loved one.
March 25, 2019
I am a current client of this provider
I would like them to also wash my hair.
Some of the younger caregivers need to be more conscientious.
March 14, 2019
I am a past client of this provider
They helped me with my cleaning. She was very respectful to me, and I really liked her.
I like the way they were courteous and nice to me. The housekeeper was very respectful.
March 14, 2019
I am a past client of this provider
It was fine. I still had to do some things though.
We had a few caregivers. Some were good and some weren't as good.
March 14, 2019
I am a past client of this provider
Two of the caregivers followed instructions very well, and they did a good job. Once I trained them what was going on, they were on the mark.
When the agency sent caregivers out, they should have known about my loved one more.
March 12, 2019
I am a current client of this provider
The services have helped us because we have to work, and they come in and fill the void. It frees us up to do what we have to do.
We have no complaints, and everything is going along fine.
February 26, 2019
I am a past client of this provider
The thing that I never understood is why these caregivers can't drive to their jobs. They got a ride from Uber, and it puts a big red flag up when you see that. The night caregiver was good.
They needed to have more training in caring for elderly or sick patients. They came in and sat down and didn't do anything. They wouldn't even check on my loved one. They played on their phones and watched TV. They also stole from me.
February 20, 2019
I am a current client of this provider
I'm disabled and I live alone, so I like the company. When I can't do certain things, I can get help with it, like cooking.
They work with me to help provide for my needs, and not just to come help me out.
February 15, 2019
I am a current client of this provider
They have gotten us some good aides. They have helped me by having a good person.
I like our caregiver. They have good people working for them.
February 13, 2019
I am a current client of this provider
They help with bathing and assist in getting around the house. They help with going to dialysis three times a week and transport. They clean up his room and make lunch.
They need to have more confident staffers and more dependable and reliable caregivers. That's the biggest problem I see.
January 25, 2019
I am a current client of this provider
They come all the time to help out, and they call to check on my son.
They provide the service for me.
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
January 07, 2019
I am a current client of this provider
They are very punctual and help me with what I need.
They are very reliable with their services.
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
December 18, 2018
I am a past client of this provider
They don't really do anything except for sweeping the floors.
We had another company that came in before Care Advantage that was much better. The caregivers don't pay enough attention to my loved one.
Provider Response
I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones
December 14, 2018
I am a current client of this provider
I think their employees could have been more attentive.
Their communication skills are horrid. My caregiver did not show up this morning. I told them that I would need extra care, and I told them ahead of time. I called the office, and they told me that they couldn't get in touch with my caregiver for over two weeks, and they didn't find me a replacement. They called me and asked if I have heard from the caregiver, and I said no. I don't even know if I will get care during the time I requested.
December 06, 2018
I am a past client of this provider
They didn't give me anything and it wasn't helpful for me whatsoever.
I would not recommend them to anyone because my caregiver didn't want to do anything.
Provider Response
I am terribly sorry to hear that this was your experience with a particular caregiver. We make every effort to find the perfect match, we did not find success matching you. At Care Advantage, we want everyone to be completely satisfied with the services that they receive. We can provide additional caregivers, and you may even interview to find that perfect match. Should you decide you would like to give us another try, please contact me, Olivia Jones, SVP, directly so that I can personally make the arrangements.
December 06, 2018
I am a current client of this provider
I have to call family and friends over to do what they are supposed to do when they don't provide me care. I need someone to help me, and it has a big impact on my health. I need a lot of assistance, and I am not getting the service I am paying for.
I am not ever going to refer anybody else to them. They have given me poor service. They need to have an aide on duty every day for five days a week. They need to get a staff coordinator. They need to get more people to work and pay them more money so they will stay and do a professional job. I might looking for another company soon.
November 29, 2018
I am a current client of this provider
They give her baths and feed her.
They are an excellent provider.
Provider Response
This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.
November 27, 2018
I am a current client of this provider
It's just that it's hard to get coverage sometimes.
Sometimes it's hard to get coverage.
Provider Response
Dear Robert, thank you for this candid feedback. I will connect with our care team in Roanoke to address the coverage gaps you have been experiencing. Please reach out to the Office Administrator, Dasheia Vance, if you do not see immediate improvement.
November 27, 2018
I am a current client of this provider
They need to make sure the caregiver shows up.
They've treated me horribly. They told me my caregiver had car trouble for the last seven weeks, but he's going to other clients and not here. He got a taxi here, but they wouldn't come pick him up because the company's credit card was declined.
Provider Response
Dear Shannon: I apologize that this is your perception of our organization. I will look into the issue with the credit card, we have an account with Uber for situations such as the one you describe, we do this to help our caregivers in situations where they do not have transportation. We have technology that notifies us when a caregiver does not check in as assigned, I will also investigate the caregiver no shows that you mention. I appreciate you taking the time to offer this feedback. Please take a moment, if you have not done so already, and speak with your office Administrator, Dasheia Vance. I have made her aware of your concerns, and she has assured me she will address them.
November 27, 2018
I am a current client of this provider
They help me do the things I need. They also sit and talk with me sometimes.
I have been very satisfied with them. They are thoughtful, helpful, and the caregivers show up on time.
Provider Response
Thank you for the positive feedback! It is a pleasure to serve you!
November 12, 2018
I am a past client of this provider
She was bedridden, so they helped her with everything from food to moving.
The caregiver is late too often.
Provider Response
Dear Elsie, thank you for taking the time to provide this feedback. I apologize that the caregivers were not always timely during your service delivery. It is this type of constructive feedback that helps us get better, so we will absolutely take this concern seriously.
November 12, 2018
I am a current client of this provider
She takes care of everything I need.
I have a good relationship with my CNA. They are consistent and my CNA always shows up.
Provider Response
Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.
October 31, 2018
I am a current client of this provider
They help me get around the house and do things I cannot do on my own.
They are fantastic. The caregiver I have is really worth her weight in gold.
October 30, 2018
I am a current client of this provider
The safety factor for my mother is a big deal. Because of her services, we are able to leave my mother and trust that she will be well taken care of.
The caregivers are what I like most about this company because we have a really good one.
October 12, 2018
I am a current client of this provider
I'm fighting stage four cancer. She does what she's supposed to do and sometimes I'm sick and sometimes I'm not, and she has this sixth sense about when to pay attention to me and when to take care of what needs to be taken care of so I don't have to direct her or anything.
The lady that I've got is a perfect match for me.
October 12, 2018
I am a current client of this provider
They help me with daily chores and with my medicine.
They are good people.
October 12, 2018
I am a current client of this provider
I want to keep a steady and dependable caregiver.
All of the other companies cannot pay for their help, so I would take them over any of the other companies in this valley.
September 17, 2018
I am a current client of this provider
They spend time with her, talk to her, keep her clean, and help her move since she can't really get around. They get her in her wheelchair. They take her outside and take her places. They make life easier for her.
When we first started, some people wouldn't show up on a Saturday or a Sunday.
Provider Response
I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.
September 17, 2018
I am a past client of this provider
They're very poor.
They're very poor. One caregiver helped to some degree. The first caregiver sat on the couch and used their phone a lot. They complained it was too far to drive. They complained about cleaning. They sent another caregiver who left early a few days. Then they sent another caregiver who spent most of the time asleep on the couch. They complained about my loved one.
Provider Response
I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. If you do decide to give us another try in the future, please contact me directly at 804-323-9464 so that I may personally handle the arrangements.
September 17, 2018
I am a current client of this provider
They have stayed with my mother and kept her company because she is a fall risk.
They could be on time, and find us one caregiver, instead of one every week.
Provider Response
I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.
August 30, 2018
I am a current client of this provider
When one of the ladies is not going to show up they need to call us and sometimes they don't have a qualified substitute.
Sometimes it is good and sometimes it is not.
August 30, 2018
I am a current client of this provider
The caregivers have good bedside manners, which helps me stay positive.
I like how most of the caregivers have good personalities and are efficient.
August 24, 2018
I am a current client of this provider
The main thing I like is the peace of mind. Most medical people will tell you that most Dementia patients would never get better, but we have had some good caregivers that are top-notch at taking care of her.
Most of the people we have had have been able to get my wife walking and talking.
August 24, 2018
I am a current client of this provider
When I first got them, they were supposed to send me someone who could come in and fix me meals four or five times a week, and they never did that.
They don't follow through. I have made phone calls and they were supposed to call me back and haven't.
Provider Response
Dear Betty, I apologize that you have not received a call back as promised. At Care Advantage, we pride ourselves on our consistent effort to provide service excellence. We have fallen short, and for that I am truly sorry. As you are a current client, I have contacted the servicing office leadership and have addressed your concerns. You should not experience these issues going forward, if you do please contact me directly at 804-323-9464 so that I can personally work with you. Thank you for taking the time to share your concerns. Your feedback is important to us.
August 16, 2018
I am a past client of this provider
The caregiver that was signed didn't have my sister's best interest in mind.
They could have had better communication.
Provider Response
Dear Dorothy: I am so sorry to hear that the communication fell short of your expectations. At Care Advantage, Inc. we make every effort to ensure that all client's receive exceptional care and communication. It seems we did not live up to our commitment to you and your sister. I am also disheartened to hear that our caregiver failed to show a commitment to your sisters best interest. I will take this feedback very seriously and implement corrective measures in order to ensure that going forward all clients can be completely satisfied with the services that they receive. Thank you for taking the time to provide this important detail.
August 16, 2018
I am a current client of this provider
They help me with health and groceries. Without either one of them, I would be helpless.
I like that they're prompt with their services and they answer my calls and questions.
July 27, 2018
I am a current client of this provider
They do a good job when they show up. I think they could try to listen to her a little better and get to know my grandmother and her routine by being here.
Their is not always a nurse available to care for my grandmother, they are short staffed.
Provider Response
Dear Bonnie, Thank you for taking the time to share this feedback. Your grandmother is a priority, and her continuity of care is important to us. I will address this with the office staff right away. In addition, I would encourage you to speak with Jill Millikan, Assistant Administrator for the Roanoke branch. She is the local manager, and will be sure to do whatever is needed to ensure your grandmother has consistent coverage. Thanks again for sharing this feedback, it is appreciated.
July 24, 2018
I am a current client of this provider
I'm almost bedridden and they really keep me company, I'm able to have somebody to relate to me. They also tailor to my needs. They ask me if there's anything I need even if I haven't asked or told them I needed something.
They're willing to do anything I ask them to do, no matter what it is.
July 20, 2018
I am a current client of this provider
This agency has quit being responsive to our calls and emails and we've only been with them a few months. When someone finally did talk to us about a month ago, they said management had changed and there had been turnover. When you have clients who are dependent on care, this lack of response is unacceptable. We are never told in a timely manner if or even when someone will be sent over for care when our primary caregiver is out. As of today, I am waiting on a promised return call from over two weeks ago. Seem to have lost sight of the true nature of their business.
Provider Response
Good Afternoon: Thank you for taking the time to share your concerns. I am disappointed to hear that this has been your experience with our agency. Please know that we make every effort to ensure that all clients can be completely satisfied with the services they receive from Care Advantage. I would very much like the opportunity to speak with you to provide a resolution to your concerns. Please feel free to reach out to me directly at 804-323-9464, my name is Olivia Jones, Senior Vice President. You are valued, and it is important to me that we speak so that we can move over to the right track of service excellence. I look forward to speaking with you. Best Regards, Olivia Jones, SVP
July 13, 2018
I am a current client of this provider
They are very helpful. They give me time away from the house.
I have never had a negative experience with them.
June 25, 2018
I am a current client of this provider
I wish they would wash the dishes instead of just sitting there.
They could let us know if we have help coming on the weekend. We don't know until Friday afternoon.
June 25, 2018
I am a current client of this provider
It makes a big impact. I don't ask her to do a lot. The main thing is she does a very good job of bathing.
The women does a very good job of bathing me. That was the main thing I was interested in. That's the main thing.
June 12, 2018
I am a current client of this provider
The current caregiver is okay, and would be fine for someone who has more needs. They kind of hover and my loved one doesn't appreciate that.
Initially, I was impressed with them. I think they've had some staffing problems recently, so the communication has been different.
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
June 12, 2018
I am a past client of this provider
Just them being here was important, they helped me when I needed them. They fixed some food and did things like that.
I remember them cooking meals for me and doing some housecleaning. They even did some shopping for me.
June 12, 2018
I am a current client of this provider
When they are here, they are very helpful in feeding me, helping me with my hygiene needs, and just getting me whatever I need. I even have them help me with my medications.
I like that I have a local number that I can reach them with at any time. I wish that they would keep in contact with me when the caregiver isn't able to come.
May 29, 2018
I am a past client of this provider
It was very helpful to have someone to help her with her needs and give me time to accomplish errands. There were a couple of times when I needed to leave for appointments, but the aides showed up late.
They were not sufficiently staffed to cover out needs. If our caregiver could not come, they were never able to get someone else to cover.
Provider Response
I am very sorry to hear that you had an unpleasant experience with our agency. At Care Advantage we make every effort to ensure that our client's expectations are exceeded, and we have not done so with you. I have addressed these concerns with our office team, and do hope that should you consider services again in the future that you will call me directly so that I can personally take care of the arrangements. Thank you for taking the time to share your concerns. Best, Olivia Jones, Vice President of Operations
May 23, 2018
I am a current client of this provider
It's making a tremendous difference. The bathing is a big way they help. If I had more help, it'd make my life easier.
I have been pleased with the services. It's been really good. The caregiver that's with us has been very interested in doing what's needed, and she does it without complaint. It's been good to have her here.
May 17, 2018
I am a past client of this provider
I didn't have to worry about someone being with him when he needed someone.
When I called and needed somebody, they had someone available. I didn't have to wait or worry about it, because there was somebody there. They took care of him very well.
May 17, 2018
I am a current client of this provider
They need to improve their communication skills.
They need to make sure that the client has caregivers here, they need to make sure that they answer the phones, and they need to be able to answer the questions instead of transferring me all over.
May 14, 2018
I am a current client of this provider
They are here so that I can go to the doctor or go grocery shopping.
They ought to have their caregivers be more knowledgeable about some things when it comes to things concerning the client.
April 27, 2018
I am a current client of this provider
I have recommended them in the past. I like the pricing, the insurance billing, and they resolve problems quickly. We went through a few caregivers, but they kept sending a caregiver to try and find the correct fit. They did finally find an individual who is a wonderful fit for my mom. It gives me the ability to get away and take care of other things that I need to, and it gives my mom someone to be there and help her besides me. It has been a good impact.
April 26, 2018
I am a past client of this provider
They did treat me pretty good. They could have been a little cheaper and there was one caregiver that didn't know what she was doing. Rachel has to have to have caregivers 24/7 to take care of me so they helped me with everything.
April 23, 2018
I am a current client of this provider
Everything that Care Advantage said they would do has been done. They have corrected any mistakes that are made. The services have helped my loved one, but it has lifted a big burden off of me as well. I was at my wits end and then we got Care Advantage. I have a better outlook on things and can take better care of my loved one with the help that we have.
April 23, 2018
I am a current client of this provider
I like that they communicate with us when something is going on. When I tell them about special needs and the aides have to be here at a specific time for an appointment, they do their best to get someone here. It helps to have a caregiver here so not all the work is on me. I have bad knees so I can't do all the work myself.
April 12, 2018
I am a current client of this provider
Care Advantage treats people well and they give a lot of privacy. They dress me and help me with things I can't do.
March 23, 2018
I am a current client of this provider
I'm supposed to have somebody Monday through Friday, and right now I only get a girl who works Tuesday and Wednesday. They don't have her come at the times I need, either. They keep telling me that they have somebody to send over, but they never do. They're very helpful. They help me with housework, and they're available to help me when I have to run errands. It's good security, in case I get dizzy or fall or something.
March 16, 2018
I am a past client of this provider
They did not supply anything. I had to supply everything and I did not like that. They should have supplied the things that they needed.
March 12, 2018
I am a current client of this provider
The cost is very fair and also fair in response to needs. The care is necessary to keep her to her normal life as best as possible.
March 12, 2018
I am a current client of this provider
They take care of me. They transport me to the doctor's and back.
February 16, 2018
I am a past client of this provider
I really loved some of the people that came. A lot of them were very good. It was very beneficial to have the services.
January 12, 2018
I am a current client of this provider
They're always very concerned, and they make sure to send someone who can handle the situation. If someone can't come, they get someone to come in their place, and they are very caring. It sure has helped me for the three hours that I have, and there's the shower, lotioning, shaving, bed making, and lunch that helps as well. It sure helps me with my day, and I love it.
December 12, 2017
I am a current client of this provider
I had bad caregivers at the beginning but it has improved 100%. I have three excellent caregivers. The caregiver does things for me. She always see what she can do for me. She will ask if she can get me water and ice.
December 12, 2017
I am a current client of this provider
Care Advantage is a good place to find the help I need. Care Advantage is a big help to me; it gives my family a break from caring for me.
November 13, 2017
I am a past client of this provider
I would tell a friend that Care Advantage came every day, helped me, and did what I asked them to do. Care Advantage made my life easier by providing me with company and they helped me with my house.
October 31, 2017
I am a past client of this provider
I would recommend Care Advantage to about anyone. I guess they all try to do the best job they can. I let them go because I felt they could help someone sicker than me.
October 16, 2017
I am a current client of this provider
I would recommend Care Advantage because they have sent my husband a great caregiver. Care Advantage makes life easier because I was taking care of my husband before, now I am disabled and unable to do so.
September 27, 2017
I am a current client of this provider
I would tell a friend that Care Advantage has been really good to me and if they need a nice, good caregiver to choose them. Care Advantage has made life a lot easier by being good to me, by doing what I need and by being here for me.
September 18, 2017
I am a past client of this provider
Everyone I know, knows I have Care Advantage. If my friends need help, they should get in touch because I like my caregivers. If it wasn't for Care Advantage I couldn't do it. I need all the help I can get.
September 18, 2017
I am a current client of this provider
Care Advantage is a good company. They are always on time, they do what has to be done, and I tell them what to do one time. The next time, they come in and do it. Care Advantage has made my life easier because they come five days a week. I am 97 years old, so I need help.
September 18, 2017
I am a past client of this provider
Every time that I needed something, like specific questions for the office staff, they would say they would call me that day, and they didn't. It was more of a hassle than a help. I'm glad that I don't have Care Advantage anymore. I have more of a peace of mind without them here. One of the caregivers was very dishonest. It was bad because I depended on Care Advantage. We were devastated with Care Advantage. I was more than patient with them, and I was more kind to them than most people would have been.
August 15, 2017
I am a current client of this provider
I wouldn't recommend Care Advantage to others because of the lack of staff. Care Advantage has made my life easier by doing everything for me. For the most part, I have girls that have been with me for a long time and they realize what I need.
August 15, 2017
I am a current client of this provider
I have been pretty satisfied with Care Advantage but have had some problems getting the caregivers to stay with me. Some of them don't like my animals. Care Advantage has been very willing and caring for me.
August 15, 2017
I am a current client of this provider
All of the caregivers are really caring, but there are times that they don't show up. Care Advantage could make sure that there are caregivers to cover when the scheduled caregiver won't be coming.
July 31, 2017
I am a current client of this provider
We've enjoyed the people from Care Advantage. They are good at their jobs. The services are a really big help. It's always nice to have someone to help the client.
July 27, 2017
I am a current client of this provider
I wouldn't recommend someone to use Care Advantage because my dad has had two different caregivers so far. We were told that the caregivers would cook a meal and do light housekeeping. The first caregiver didn't work out at all and the second one leaves after an hour and a half and has no cooking skills at all. She only does some of the light housekeeping that my father asks her to do. My father has reported the caregiver to the VA and to Care Advantage, but she hasn't improved. The VA is paying for three hours of care and my father is not receiving that. My father is really upset about this service and he feels that the VA is being defrauded by the caregiver from Care Advantage. She is not staying for the entire time that they are paying for.
July 17, 2017
I am a current client of this provider
Care Advantage is really reliable and they show up when they are supposed to. Care Advantage comes in and does what I needed and did it well. They didn't cause any destruction in the house.
About Care Advantage - Roanoke
Our Mission, our purpose, our duty...
Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.
We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.
Our Vision
To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.
Our Values
These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.
C
COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.
A
ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.
R
RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.
E
EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.
Services and Amenities of Care Advantage - Roanoke
Rates
- Hourly Rate: $21 $26/Hour
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Blood Work And Other Medical Care
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Online Payments Accepted
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Home Care Organization License
