The caregiver is very responsive to my needs.
I like my aid that comes out.
Provider Response
Thank you for your kind words. Happy to hear that you are satisfied with our services!
Call
(800) 973-1841
Reviews of Paragon Home Care
Home Care Reviews for Paragon Home Care
May 26, 2022
I am a current client of this provider
May 11, 2022
I am a current client of this provider
I prefer to have a caregiver Monday, Wednesday, and Friday.
For 3 years I had an outstanding caregiver.
Provider Response
Thank you Mr. Peter S. for sharing your thoughts. So glad you've been happy with your long-time caregiver. Please don't hesitate to call the office team if you want to make adjustments to your schedule. All the best.
May 11, 2022
I am a current client of this provider
The caregivers don't seem to how to engage with the client and English is not their first language.
I would like them to train their employees better.
Provider Response
Thank you Anonymous_6061 for your honest feedback. We provide mandatory paid training/orientation for all new hires to ensure that they have the minimum foundation for providing excellent care for our clients. Unfortunately, given the current labor market, the home care industry - at least in this market - is predominantly made up of foreign nationals. Regardless, we make our hiring decisions based on candidates' caregiving skills/passion and don't disqualify anyone based on race, ethnicity or national origin. It's always a challenge however, when there is a communication challenge and we can work with you to identify a new aide who might be an improvement. Please don't hesitate to call our office to discuss. Thank you!
May 11, 2022
I am a past client of this provider
It was only 4 hours a day but was a huge blessing for me.
They were consistent. They were trustworthy.
Provider Response
Thank you for taking the time to provide the feedback Ms. Pam B. We are so glad we did a good job for you. Please don't hesitate to call us if you need help again in the future (though we sincerely hope not to hear from you!:)) Cheers! From all of us at Paragon Home Care.
April 29, 2022
I am a past client of this provider
The most helpful is that they were fast, the help was on time and competent.
They were excellent at being caring, compassionate, and highly skilled.
April 26, 2022
I am a current client of this provider
My caregiver could have a greater impact if she came every day. She only comes two days a week.
I like the person that comes and spends time with me. I like their person in the field that actually provides the service.
April 26, 2022
I am a past client of this provider
She only had them for a few days, but they did a good job. They made sure that she was safe and okay.
They were great, I liked that they were very responsive.
March 21, 2022
I am a current client of this provider
The caregiver has helped the most by showing genuine support for the patient.
March 21, 2022
I am a current client of this provider
The agency could have a greater impact if they could get me a caregiver. They found us a caregiver, but that person has left and they haven't found anybody else.
I like that they were able to find someone to help me.
March 08, 2022
I am a current client of this provider
I have been able to get out and do stuff.
Our care has been good and accommodating. It has been an overall good experience.
February 23, 2022
I am a current client of this provider
They are always on time
They are attentive to my mother.
February 16, 2022
I am a current client of this provider
They've made my experience positive by getting me to where I need to be.
I like Paragon Home Care because they're efficient and pleasant.
February 08, 2022
I am a current client of this provider
My parents wouldn't be in the comfort of their own home.
I like the fact that they are flexible.
January 28, 2022
I am a current client of this provider
My mom is on hospice and I am working from home we really needed them.
I really like that they are very responsive and they are upfront with the cost and with everything. They are easy to work with and the caregivers are great.
January 28, 2022
I am a current client of this provider
The caregiver who we have is excellent. She is very caring and really good with my mom.
They have a good ability of responsiveness. They are able to meet my requirements.
January 27, 2022
I am a current client of this provider
They could figure out a way to let me walk.
They are friendly and quite professional.
January 13, 2022
I am a current client of this provider
They help us most by sending caregivers who are patient, skilled, and caring.
The people we have helping us are amazing and they are easy to deal with.
Provider Response
Thank you Maureen for taking the time to share your feedback - and thank you for trusting in us to provide care for your loved one(s)!! :)
January 13, 2022
I am a current client of this provider
They have good communication.
They are reliable, dedicated, and have good customer service.
January 13, 2022
I am a past client of this provider
They gave us a dedicated caregiver.
They are responsive and they have great quality care givers.
December 09, 2021
I am a current client of this provider
It helps me, so I can do errands while he's there with my husband.
The gentleman that helps us is very considerate and pleasant.
November 19, 2021
I am a current client of this provider
It's been nice for my mom to socialize with someone else.
The services have worked out really well. They're very responsive to our concerns, and it was easy to set up services with them.
Provider Response
Ms. Cecilia. We are so glad you are pleased and things have gone well with the services for your mom. Thank you for sharing your feedback with us. We are always eager to hear - the good, the bad, and even the ugly - with the aim of constantly improving. Cheers.
November 12, 2021
I am a current client of this provider
They are always helpful and they are always there for me.
They do what I ask them to do and they are enduring for me.
November 12, 2021
I am a current client of this provider
They come and go on time. They prepare meals for me and they taste good.
I like that they get the job done.
Provider Response
Dear Mr. Ronald. Thank you for taking the time to share your experience with us. We are so glad you are happy with your team. As always, please don't hesitate to call our office if you need anything or have concerns. Thanks again!
November 08, 2021
I am a current client of this provider
I like that they do anything that I ask very well.
I like the quality of the help.
October 26, 2021
I am a past client of this provider
I have no complaints, they were there when I needed them.
I wasn't with them long enough to offer any suggestions.
October 22, 2021
I am a current client of this provider
I am old so they are able to help me. They are very experienced.
They are very responsive. They answer the phone and very helpful.
October 15, 2021
I am a current client of this provider
They have sent me very good caregivers, who are always alert and paying attention to the patient. .
I like that their caregivers and the staff I have spoken to are very helpful.
October 15, 2021
I am a current client of this provider
I don't know what we'd do without them!
We've had good luck with the people who have helped us out for several years.
Provider Response
Thank you for the kind words and for taking the time to share your experience Ms. Carline!! Most of all, thank you for your trust in us to provide you the assistance you seek. Cheers!
September 23, 2021
I am a current client of this provider
They have really helped me by providing all the care I need. I have a live caregiver, so that is very comforting.
I like that they have been reliable.
Provider Response
Dear client - thank you for taking the time to share this insight - and we're glad to hear that you are very happy with the caregiver you have now! We hope that continues in the future - but in case you ever are not satisfied, we'd love to hear from you to have the chance to address and correct the issue. As you might imagine, caregiving is not a one-size-fits-all, and although we work hard to try to match the best caregiver for each client, it's the feedback we get that will ultimately help us get to the optimum level of service. Thanks again for continuing to trust in us for your care!
September 14, 2021
I am a current client of this provider
The second time around it has been better because they found the specific type of caregiver I needed.
I like that they are very responsive. They have worked with special requests for my family member as well.
Provider Response
Thank you for your feedback Liz. I'm glad we got it right! Please don't hesitate to call us if there's ever a problem. Thank you for your trust in us - we will keep working hard to continue to earn it! :)
August 30, 2021
I am a current client of this provider
The caregiver does not do much more than provide transportation for him right now.
They are responsive and we like our caregivers.
Provider Response
Thank you for the feedback Ms. Colleen. I am glad that you like your caregivers and the service. However, if you feel the caregivers can/should be doing more, please let us know so that we can coach them - and/or formally update the careplan - to add those additional duties into their job description. Please give me a call directly so we can discuss any possible improvement plans! Thank you!
August 26, 2021
I am a current client of this provider
I don't know what I would do without them.
I'm very likely to recommend them. I like that they know what they're doing.
August 26, 2021
I am a current client of this provider
They get her up. They transfer her from her bed to her wheelchair.
The service was easy to set up and arrange. The aides are on time. They communicate well.
August 17, 2021
I am a current client of this provider
They make life easier by helping me not have to bathe him.
It is very good, and the caregiver is marvelous, and we have a good routine.
March 31, 2021
I am a current client of this provider
They do my laundry and shop for food for me.
I like the caregiver that they sent me.
February 24, 2021
I am a past client of this provider
Both of the caregivers were wonderful with taking care of my father. They made his life as comfortable as possible.
They did a wonderful job! They were very good companions.
January 28, 2021
I am a current client of this provider
It's been really good, quality care.
I never used another agency. The heath aides have been very attentive.
Provider Response
Thank you for the kind words Scott. We are glad you are getting the service that we strive to achieve. Please don't hesitate to let us know if/how we can do even better!
December 19, 2020
I am a current client of this provider
I have difficulty getting to doctor appointments. If I didn't have them, I'd have to call my daughter all the time. It makes my life and the lives of others easier.
The service is very good. They are very nice.
November 21, 2020
I am a current client of this provider
They provide care so I don't have to be here.
The first caregiver we had was okay, but the second one is fantastic. They seem to be less trusting of the second caregiver. Something seems off with how they treat our current caregiver. I am very happy with her.
October 24, 2020
I am a current client of this provider
The caregivers have made significant changes in our life. The caregivers help with basically everything we need. They help her get dressed and stay clean.
This agency is extraordinarily responsive.
September 30, 2020
I am a current client of this provider
They were a godsend. It is not as crucial now as it was at first, but their services are still a lifeline.
My mother had severe difficulties when she was discharged from a facility. She was not in a great situation, and I was impressed with the precautions that Paragon took in protecting her and the aides. This was during a very difficult time with COVID-19, but they did such a good job, even with a patient who was contagious.
Provider Response
Dear Michelle M-16. Thank you for your testimonial - and for trusting in us to provide assistance for your mother! Please don't hesitate to call us if there are ever questions or ways in which we can do better!
July 28, 2020
I am a current client of this provider
We couldn't manage without the services! They are helping my mom after she fell and broke a hip.
I just recommended them to my cousin. The office staff is kind and understanding.
June 24, 2020
I am a current client of this provider
They have saved him from falling and getting hurt.
They send high-quality caregivers.
Provider Response
Dear Linda G: thank you for taking the time to share this feedback. We are glad that we have been helpful in caring for your loved one, and appreciate your continued trust in us. We promise to continue to earn that trust everyday.
February 26, 2020
I am a past client of this provider
Her illness didn't allow the client to fully appreciate the services.
They could send better qualified caregivers. Some of them wouldn't do certain things that we asked.
Provider Response
Thank you for sharing this feedback. I'm sorry to hear that there were some aides who didn't meet the needs or provide the services requested. Please don't hesitate to call me directly, as I would love to hear more, with the aim of ensuring continuous improvement. Thanks again for your time and for your trust in us in providing care for your loved one!
January 22, 2020
I am a current client of this provider
I wish there was more time so the caregiver can get more used to his demeanor.
I have had some issues with their billing process and I have had to call several times to correct my address and the spelling of my name.
Provider Response
Thank you for your feedback and for taking the time to share! We can certainly make adjustments to the time our caregiver has to help our aide get more familiar and used to the client's demeanor. We base the time frame on the request of our clients and try to do our best to make the most of the time we have there. With regard to our billing, we acknowledge that recent staffing changes - and training of new people on our process - caused some hiccups, which we hope to have resolved. Thank you again for your continued trust and helping us to be the best company we can be!
February 05, 2019
I am a current client of this provider
* * Outstanding Prompt Services * *
PARAGON responded quickly & booked caregivers within 12 hours from request in difficult situations. I continue to be impressed & satisfied.
My Medical Needs:
I fell in early January 2019 & had a blood spot on my brain. After few weeks of inpatient, i was told to hire a caregiver to help me. And I went home in wheelchair, for the first time.
First Agency - Disappointed
I hired another agency recommended by hospital which was disappointing. I told them I needed help walking my dog & there was big miscommunication. One of their caregivers was uncomfortable with dogs & wouldn't help me take my dog out. Called the corporate office & told me that is their policy & I'd have to hire someone as dog walker. Their caregivers were good. Then, I chose Paragon & been happy about my decision.
PARAGON -
Still using, and I would hire them again. I've told several friends about Paragon. If i was hiring caregivers for my children, family, no question I'd use Paragon. My schedule sometimes fluctuates due to medical appointments, etc. To me they've been flexible.
Services provided
They provided me caregivers who helped me With daily grooming, mobility, running errands (grocery run),, drive me to medical appointment, cleaning clothes, dishes, & my condo. I didn't know they would do all that.
I'm a new client & hope I'm not over exuberant. Just sharing my experience which has been good in a difficult time in my life. For me, my continued recovery wouldn't have been this far without their help.
About Paragon Home Care
Paragon Home Care is a local, private duty home care agency providing non-medical home care services to assist with the activities of daily living. We are striving to be Northern Virginia's premier home care provider. Our goal is to serve as an advocate and extended family caregiver to our clients and their loved ones - helping them achieve the goal of continuing to live at home. We recognize that no two clients are the same, and we invest time and effort to ensure that we tailor each plan of care with the aim of maximizing the level of care - and comfort - that we provide.
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Services and Amenities of Paragon Home Care
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Finances Bookkeeping
- Home Maintenance
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Credit Check
- Residency Confirmation
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
- Training Areas Extra: Specialty Training Modules On Numerous Topics
Payment options
- Insurance
- Credit Card
- Check
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Virginia Dept of Health: HCO License
