Home Instead - Fredericksburg, VA

Lecia

Home Instead of Fredericksburg, VA provided companion care, prepared breakfast and lunch, light bathroom assistance for my mother who has moderate to severe Alzheimer's. Mom's caregivers, Latia and Kesha were both wonderful. Each providing their own way of relating to and assisting my mother. The administration team, Annette and Karen always provided excellent communication and quick response to any inquiries or concerns I had. Just a wonderful team of people.

Provider Response

Mr. West

As a family we are very happy with the entire Home Instead staff and very much appreciate the quality of our Care Professional, Guadalupe. I must tell you that she is absolutely phenomenal! She arrives on time and immediately dives into what’s next without any direction or suggestions. She has been a big help in all dimensions. She helped my wife decorate our Christmas tree and has been cleaning, fixing and organizing things around the house. This keeps my wife engaged and busy. This makes my days easier. This includes taking my wife to appointments so I can keep up with things I need to take care of. Guadalupe hung pictures up for my wife that had been lying about for nearly a year. After that, she worked with us to unpack a large kitchen box from the moving company from 2022. Amazing! I've taken plenty of space already and will stop now even though there is a lot more positive and good things to tell you about.

WBerry

The HomeInstead team has been great to work with. Their office/management team and their caregivers have been professional, reliable, and caring. In particular, Regina, Kenonji, and Annette have been fantastic. I would recommend this team to anyone looking for in-home care.

Provider Response

Carol

Everyone has been extremely helpful and caring. Our primary caregivers, Shawna and Guadalupe went above and beyond my expectations. It has been a joy working with Home Instead and I would highly recommend them to anyone needing assistance for themselves or a loved one.

Provider Response

Barbara

The interactions with my kind, knowledgeable caregiver, Kenonji, are comfortable and enjoyable. She drives me to do errands, we go out to lunch, go for walks, talk & laugh. All a pleasure. Thank you.

Provider Response

Pat540

I am very pleased with the care provided by Home Instead. The carer is pleasant and professional, knowledgeable of the needs of Alzheimer's patients. I would recommend HI to anyone looking g for home care for your loved one

Lisa Skeer

We are so pleased with our experience with Home Instead. We have had the same caregiver for almost 11 months. We appreciate our caregiver's experience and patience while caring for my father. He has Alzeimer's and is not always easy to get along with. Someone is always available to take a phone call, and the staff is very accommodating when making scheduling changes. We are very happy!

Mrs.Packard

The care giver provided to us is a perfect fit. She is prompt, courteous and kind. Helpful and knowledgeable.

Lisa

Your company has been a Godsend to our family. Robin has taken wonderful care of my father, and I appreciate your flexibility when my schedule changes. THANK YOU!

Bonnie

Best caregiver ever! Crystal and Deborah take the best care of my mother, Althea. Always on time and going the "extra mile" to keep her happy. Thank you, Home Instead!

J.

We love Carolyn.

Marilyn

Very professional. Good follow up. Excellent caregivers.

Margaret S.

I'll miss her driving me where we wanted to go because my husband was too weak to drive. She also took me grocery shopping and carried all the groceries in and if time permits puts them away. She drove me and my husband and took us grocery shopping and became a friend.

Jerine

Very happy with Jamie; sure hope attendance won't be a problem. My dad really likes her and looks forward to seeing her. I have seen much improvement and genuine concern from your staff.

Beatrice

I have a caregiver come once a month. She does some cleaning and shops for me. I always enjoy her visit. She is a loving, caring person.

Lauren

Ms. Lisa was a perfect match for my grandmother. Very loving and thoughtful. Motivated her to do her daily exercises. A wonderful caregiver, exactly what my grandmother needs during this time in her life. Thank you so much. Highly recommended.

Jill

The caregiver I had, Mary, is a caregiver who always went above and beyond. The agency staff is always courteous, kind, and very helpful.

Sharon C.

Your caregivers, especially Erin and Linda have been wonderful with my elderly mother who is ill.

satiusfied custoner

Home Instead staff are veryprofessional and friendly . I am very pleased with our caregiver who is both professional yet personable when caring for our loved one.

JdyM

Thank you to all for about 7 years of care. Your services to help me and father were certainly a positive contribution to his well-being. Nurse B. saved my father's life, and the prayers and scripture readings with some of the aides helped my dad reach even further spiritual growth. Your agency is one of the best in this area. Thank You!

Blove

Not what it claims to be. Utilized their Alzheimer's/dementia companion care service for my mother. We have been with them for less than 2 months and have gone through 2 inconsistent caregivers, with them seeking to send a 3rd. Extremely disappointed as managing a loved one afflicted with this dreaded disease and to establish service with a company that claims to understand the need of providing in-home caring needs to a growing population with this disease is disheartening. I will never use them or recommend them to anyone. And let me be clear, the service they were providing wasn't much. It was only Companion Care, as thankfully my mother could handle her own personal care needs...so what we were seeking wasn't a lot at all.

F. Stringfellow

The caregiver was a tremendous help and a comfort to the family. She provided delightful company! We will certainly call upon Home Instead in the future if a need arises. We will also recommend your company to our friends and family.

melanie-m

The people are very friendly and they treat my mother with respect. My mom has told me more than once how kind the person is who takes care of her. The home health aide changes mom's bedsheets, cooks for her and makes sure she's in clean clothes.

Sonny C.

I'm really satisfied with Sue F. I don't want anyone else for a caregiver. Sue is fantastic. Good service from HISC.

Mrs. Rachel327044

Appreciated the very professional caregivers and all of their help. Enjoyed their company and assistance getting to appointments. Good company—HISC. Would recommend them to anyone!

Philip & Carol

Excellent service with "Annette", workers and staff at the office in coordinating and providing assistance; ability to observe needs, work independently and compassionate to the needs of clients. I can truly say we "trust" our "reliable" provider.

Vicki N.

Diane has been wonderful! She consistently goes above and beyond to assist my Mom with anything she needs! I am so thankful for her and for Home Instead. The Staff is friendly, professional and supportive! Thank you for all that you do!

Donna538223

Good rapport with caregiver, establish trust with person and company.

M.A Holmes

I am so very thankful that you were a part of our lives when we really needed you. God Bless.

Reviewer126237750

I am happy with the professionalism of the organization. They provide such a personal touch!

Fred N.

Everything is going great. Thank you!

Alirose

We have been using a personal care assistant from Home Instead. We chose them primarily because when my mother first came home, she required some overnight care, and they provide 24/7 coverage. Debra, the caregiver, is efficient. Things are neat, and my mother seems to have a rapport with her.

L.B. Kline

The staff is consistently prompt and professional. My family has bonded with our caregiver and she is a perfect match. She is comforting, professional and proactive. We love her!

Mary114676550

My dad and I wanted to let you know that we had a very positive experience with you, your office staff, and especially with the home care services he received from your caregiver, on 6/22/15. We wanted to thank you, let you know what good care the caregiver provided, and also thank her for the wonderful introduction to home care that my dad had. This was the first time that we needed help from someone outside of the family, and he was a little reluctant to receive care from a home care provider. It was so important that my dad received professional care, and that his first experience was such a good one. These are some of the things that my dad said: The caregiver was very prompt and arrived on time to pick him up, and they arrived to his appointment on time. She had very good driving skills, the car was comfortable, and he could get in and out of it without difficulty. She knew just what to do, was focused on her job, and she did her job very well. She minimized walking distances; took him right to the front door, and picked him up right at the front door, of the hospital; got a wheelchair for him; accompanied him to check in and the hospital room; assisted him to get prepared for surgery; made sure he was comfortable. She spoke clearly, loudly, and slowly, so he could understand her (he is hard of hearing). She was professional, knowledgeable, patient, responsible, and he felt comfortable with her. Please let her know how much we both appreciated her. We also appreciated that your office was patient with us while we waited for a last minute doctor's approval for the surgery that had already been scheduled, and that you stood by waiting with us for the outcome of the doctor's decision and actual surgery date for the care services and transportation that we needed.

Stewart-Fredericksburg

Home Instead and all their Caregivers we have had have been wonderul. Currently Cindy is caring for my father-in-law and she is doing a wonderful job. He can't wait for her to arrive and make him breakfast. Unfortunately with his demetia there are many days that this is the highlight for him. While he doesn't always remember things, he can't wait for breakfast. Cindy has been a blessing to us, and been there when we needed extra hours because of other family needs. Home Instead has accomodated our needs and provided additional help when necessary. I would (and do) recommend them to anyone in need of care for a family member.

Terry34

I want to thank Roberta of Home Instead for the picture of Mom in happier times with Joanne. I can't begin to express my appreciation for the wonderful care that my Mom received from your organization in our time of need. We would never have been able to keep Mom in her home without your help. She was happy as she could possibly be. I am so grateful to you and your staff for the assistance in her care. I think of Charlene often and would love to hear that she is well. I hope things will continue to go well for you and you employees.

Caring62423650

We had Home Instead for our loved one. Their services were satisfactory. Their caregiver's attitude was also satisfactory. They would do what you tell them.

Nancy80124750

This note is to thank you and the staff at Home Instead for the wonderful care my sister Jan received during her illness. The staff and caregivers are well suited for their positions. I was blessed to spend 2 weeks with Jan and worked with ther caregiver. I can't tell you what a treasure she was for me and her daughter. In many ways she was able to give Jan compassionate and caring help when we were at a loss as to how to reach out to her. I will be in DaBora's dent for helping Jan move through her time in Fredericksburg with grace.

Deanna1

On August 27, 2013 Jamie was our caregiver for my husband Rich. However, I became quite ill while away from home and when I did get home, Jamie was very attentive and caring to both me and my husband. She offered to stay an additional 2 hours. She fixed Rich his supper and brought me a drink and kept checking on me. Jamie did wash, which I had not asked her to do and had everything in good order when she left.

Kay18

I want to express my sincere gratitude for the services provided by Home Instead through the primary caregiver and the rest of your staff. You gave me peace of mind while I was unable to be with my Mom. DaBora was truly a Godsend. She was with me at my mom's bedside at her passing. I appreciate the practicality of your business as well as the compassion extended to mom and my family.

geneviev

Hi Roberta, My husband would say that I am a pretty harsh critic and don't often give compliments but I had to write to tell you how IMPRESSED I am with you and your team. It started with you and our conversation and when I met Gloria and Karen at my mother's this week it continued. They are lovely compassionate professionals and I just had to write to tell you how impressed I was with them and the thoroughness of your organization. Well done! If we have a caregiver for our mother from you similar to Gloria or Karen that would definitely be the icing on the cake.

Truthfully

I unfortunately cannot recommend Home Instead in Fredericksburg, VA. I feel that most of the caregivers are not adequately trained. Some of them do not follow directions. After having a second caregiver not show up or call, I terminated my relationship with the company. When you have a loved one that needs care, you need reliable people who respect how precious time is to you.

Provider Response

Nelson2

We found the right home caregivers for my parents. We are really impressed with their service with Home Instead Senior Care. I can't say enough great things about them. They are very responsive and very flexible. They can change their hours of service based on the needs of their clients. I would highly recommend them to others who are in need of good and quality service.