Home Instead - Fredericksburg, VA

Offers Home Care

38 Reviews
Call (866) 936-1978
Home Instead - Fredericksburg, VA (866) 936-1978

Reviews of Home Instead - Fredericksburg, VA

38 Reviews Write a review

Home Care Reviews for Home Instead - Fredericksburg, VA

June 05, 2018

By Jerine

I am a current client of this provider

Very happy with Jamie; sure hope attendance won't be a problem. My dad really likes her and looks forward to seeing her. I have seen much improvement and genuine concern from your staff.

June 01, 2018

By Beatrice

I am a current client of this provider

I have a caregiver come once a month. She does some cleaning and shops for me. I always enjoy her visit. She is a loving, caring person.

May 31, 2018

By Lauren

I am a past client of this provider

Ms. Lisa was a perfect match for my grandmother. Very loving and thoughtful. Motivated her to do her daily exercises. A wonderful caregiver, exactly what my grandmother needs during this time in her life. Thank you so much. Highly recommended.

March 20, 2018

By Jill

I am a current client of this provider

The caregiver I had, Mary, is a caregiver who always went above and beyond. The agency staff is always courteous, kind, and very helpful.

December 29, 2017

By Sharon C.

I am a current client of this provider

Your caregivers, especially Erin and Linda have been wonderful with my elderly mother who is ill.

October 17, 2017

By satiusfied custoner

I am a current client of this provider

Home Instead staff are veryprofessional and friendly . I am very pleased with our caregiver who is both professional yet personable when caring for our loved one.

August 22, 2017

By JdyM

I am a past client of this provider

Thank you to all for about 7 years of care. Your services to help me and father were certainly a positive contribution to his well-being. Nurse B. saved my father's life, and the prayers and scripture readings with some of the aides helped my dad reach even further spiritual growth. Your agency is one of the best in this area. Thank You!

August 20, 2017

By Blove

I am a current client of this provider

Not what it claims to be. Utilized their Alzheimer's/dementia companion care service for my mother. We have been with them for less than 2 months and have gone through 2 inconsistent caregivers, with them seeking to send a 3rd. Extremely disappointed as managing a loved one afflicted with this dreaded disease and to establish service with a company that claims to understand the need of providing in-home caring needs to a growing population with this disease is disheartening. I will never use them or recommend them to anyone. And let me be clear, the service they were providing wasn't much. It was only Companion Care, as thankfully my mother could handle her own personal care needs...so what we were seeking wasn't a lot at all.

July 16, 2017

By F. Stringfellow

I am a past client of this provider

The caregiver was a tremendous help and a comfort to the family. She provided delightful company! We will certainly call upon Home Instead in the future if a need arises. We will also recommend your company to our friends and family.

May 19, 2017

By melanie-m

I am a current client of this provider

The people are very friendly and they treat my mother with respect. My mom has told me more than once how kind the person is who takes care of her. The home health aide changes mom's bedsheets, cooks for her and makes sure she's in clean clothes.

March 03, 2017

By Sonny C.

I am a current client of this provider

I'm really satisfied with Sue F. I don't want anyone else for a caregiver. Sue is fantastic. Good service from HISC.

February 28, 2017

By Mrs. Rachel327044

I am a past client of this provider

Appreciated the very professional caregivers and all of their help. Enjoyed their company and assistance getting to appointments. Good company—HISC. Would recommend them to anyone!

February 17, 2017

By Philip & Carol

I am a current client of this provider

Excellent service with "Annette", workers and staff at the office in coordinating and providing assistance; ability to observe needs, work independently and compassionate to the needs of clients. I can truly say we "trust" our "reliable" provider.

November 10, 2016

By Vicki N.

I am a current client of this provider

Diane has been wonderful! She consistently goes above and beyond to assist my Mom with anything she needs! I am so thankful for her and for Home Instead. The Staff is friendly, professional and supportive! Thank you for all that you do!

October 27, 2016

By Donna538223

I am a current client of this provider

Good rapport with caregiver, establish trust with person and company.

September 27, 2016

By M.A Holmes

I am a current client of this provider

I am so very thankful that you were a part of our lives when we really needed you. God Bless.

March 30, 2016

By Reviewer126237750

I am a current client of this provider

I am happy with the professionalism of the organization. They provide such a personal touch!

December 18, 2015

By Fred N.

I am a current client of this provider

Everything is going great. Thank you!

December 11, 2015

By Alirose

I am a current client of this provider

We have been using a personal care assistant from Home Instead. We chose them primarily because when my mother first came home, she required some overnight care, and they provide 24/7 coverage. Debra, the caregiver, is efficient. Things are neat, and my mother seems to have a rapport with her.

September 30, 2015

By L.B. Kline

I am a current client of this provider

The staff is consistently prompt and professional. My family has bonded with our caregiver and she is a perfect match. She is comforting, professional and proactive. We love her!

July 30, 2015

By Mary114676550

I am a past client of this provider

My dad and I wanted to let you know that we had a very positive experience with you, your office staff, and especially with the home care services he received from your caregiver, on 6/22/15. We wanted to thank you, let you know what good care the caregiver provided, and also thank her for the wonderful introduction to home care that my dad had. This was the first time that we needed help from someone outside of the family, and he was a little reluctant to receive care from a home care provider. It was so important that my dad received professional care, and that his first experience was such a good one. These are some of the things that my dad said: The caregiver was very prompt and arrived on time to pick him up, and they arrived to his appointment on time. She had very good driving skills, the car was comfortable, and he could get in and out of it without difficulty. She knew just what to do, was focused on her job, and she did her job very well. She minimized walking distances; took him right to the front door, and picked him up right at the front door, of the hospital; got a wheelchair for him; accompanied him to check in and the hospital room; assisted him to get prepared for surgery; made sure he was comfortable. She spoke clearly, loudly, and slowly, so he could understand her (he is hard of hearing). She was professional, knowledgeable, patient, responsible, and he felt comfortable with her. Please let her know how much we both appreciated her. We also appreciated that your office was patient with us while we waited for a last minute doctor's approval for the surgery that had already been scheduled, and that you stood by waiting with us for the outcome of the doctor's decision and actual surgery date for the care services and transportation that we needed.

February 23, 2015

By Stewart-Fredericksburg

I am a current client of this provider

Home Instead and all their Caregivers we have had have been wonderul. Currently Cindy is caring for my father-in-law and she is doing a wonderful job. He can't wait for her to arrive and make him breakfast. Unfortunately with his demetia there are many days that this is the highlight for him. While he doesn't always remember things, he can't wait for breakfast. Cindy has been a blessing to us, and been there when we needed extra hours because of other family needs. Home Instead has accomodated our needs and provided additional help when necessary. I would (and do) recommend them to anyone in need of care for a family member.

August 18, 2014

By Terry34

I am a past client of this provider

I want to thank Roberta of Home Instead for the picture of Mom in happier times with Joanne. I can't begin to express my appreciation for the wonderful care that my Mom received from your organization in our time of need. We would never have been able to keep Mom in her home without your help. She was happy as she could possibly be. I am so grateful to you and your staff for the assistance in her care. I think of Charlene often and would love to hear that she is well. I hope things will continue to go well for you and you employees.

December 27, 2013

By Caring62423650

I am a past client of this provider

We had Home Instead for our loved one. Their services were satisfactory. Their caregiver's attitude was also satisfactory. They would do what you tell them.

November 27, 2013

By Nancy80124750

I am a past client of this provider

This note is to thank you and the staff at Home Instead for the wonderful care my sister Jan received during her illness. The staff and caregivers are well suited for their positions. I was blessed to spend 2 weeks with Jan and worked with ther caregiver. I can't tell you what a treasure she was for me and her daughter. In many ways she was able to give Jan compassionate and caring help when we were at a loss as to how to reach out to her. I will be in DaBora's dent for helping Jan move through her time in Fredericksburg with grace.

October 30, 2013

By Deanna1

I am a past client of this provider

On August 27, 2013 Jamie was our caregiver for my husband Rich. However, I became quite ill while away from home and when I did get home, Jamie was very attentive and caring to both me and my husband. She offered to stay an additional 2 hours. She fixed Rich his supper and brought me a drink and kept checking on me. Jamie did wash, which I had not asked her to do and had everything in good order when she left.

October 30, 2013

By Kay18

I am a past client of this provider

I want to express my sincere gratitude for the services provided by Home Instead through the primary caregiver and the rest of your staff. You gave me peace of mind while I was unable to be with my Mom. DaBora was truly a Godsend. She was with me at my mom's bedside at her passing. I appreciate the practicality of your business as well as the compassion extended to mom and my family.

September 16, 2013

By geneviev

I interviewed this provider

Hi Roberta, My husband would say that I am a pretty harsh critic and don't often give compliments but I had to write to tell you how IMPRESSED I am with you and your team. It started with you and our conversation and when I met Gloria and Karen at my mother's this week it continued. They are lovely compassionate professionals and I just had to write to tell you how impressed I was with them and the thoroughness of your organization. Well done! If we have a caregiver for our mother from you similar to Gloria or Karen that would definitely be the icing on the cake.

September 02, 2013

By Truthfully

I am a past client of this provider

I unfortunately cannot recommend Home Instead in Fredericksburg, VA. I feel that most of the caregivers are not adequately trained. Some of them do not follow directions. After having a second caregiver not show up or call, I terminated my relationship with the company. When you have a loved one that needs care, you need reliable people who respect how precious time is to you.

Provider Response

As the owner of the Home Instead Senior Care in Fredericksburg, VA, I am sorry to hear about your frustration. We work diligently to train our caregivers, and continue to evaluate and increase our CAREGivers’ training. After the scheduling error with your CAREGivers, our team looked at our procedures and adjusted them to ensure there are no scheduling issues going forward. I attempted to reach out to you, but was not able to connect. I hope you will call me at the office so we can try to earn your business again.

July 23, 2012

By Nelson2

I am a current client of this provider

We found the right home caregivers for my parents. We are really impressed with their service with Home Instead Senior Care. I can't say enough great things about them. They are very responsive and very flexible. They can change their hours of service based on the needs of their clients. I would highly recommend them to others who are in need of good and quality service.
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About Home Instead - Fredericksburg, VA


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Fredericksburg, VA

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Fredericksburg, VA

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