Care Advantage - Chesapeake

Offers Home Care

257 Reviews

2006 Old Greenbrier Road

Chesapeake

23320

Care Advantage - Chesapeake

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4.2 257

Anonymous_7304 2023-05-19 The services were okay. I would get a call at 12 and tell me they won't have services for the client. They couldn't provide for the client's expectations and needs. I am a current client of this provider

5 2 1

JEAN G 2023-05-18 It had a horrible impact. They should've sent me decent people. My caregivers were rude. I am a past client of this provider

5 1 1

REID T 2023-05-10 They can make life easier by having someone who can come and be alone with my mother and proactively take care of her needs. They need to have attention to detail. I would like them to remember that my mom is a woman when they call to check in. They need to be better at managing details consistently. I am a current client of this provider

5 3 1

TENIA S 2023-05-10 They need have the qualified people. Make sure the agency has qualified staff. I am a past client of this provider

5 3 1

DEBORA G 2023-05-03 I think they need to train the skills in the younger caregiver. The 22 year olds that don't seem to care and don't do anything but their phones. They need to be reminded. My home is set up for everything they need to do. I need to remind them of the things they need to take care of. Sometimes the care is good, but I found that the girls are untrained and uninterested. Some are caring and compassionate. It is very sad that they are untrained. I am a current client of this provider

5 2 1

Anonymous_7303 2023-05-01 When they come it is great, the aides help me. I have had good experiences and bad experiences with them. The people who have come have been very nice. I am a current client of this provider

5 4 1

JOSEPH C_2 2023-04-21 Without our aides, we could not make it. I honestly would like to see them pay the aides more because they do excellent work. I am a current client of this provider

5 5 1

BRENDA P 2023-04-21 They just are very a considerate organization. I like the overall kindness, they are very nice and kind people. I am a current client of this provider

5 5 1

WALLER W 2023-04-11 They are dependable. They have been punctual. I am a current client of this provider

5 5 1

SAMMIE B 2023-04-11 They filled the hours when my son was working. It was on time and courteous. The caregiver were well-informed. I am a past client of this provider

5 4 1

DANIEL M_1 2023-04-03 I like that she did give me a shower and made him a sandwich. I like that she was nice enough. They just got someone to fill the slot. I am a past client of this provider

5 3 1

SULTAN S 2023-04-03 My grandma can't speak English, so she can't talk to her caregivers. They sent different people every day. I am a current client of this provider

5 3 1

Anonymous_7096 2023-03-22 I just needed them post-surgery care. I really did not need that much care after because of the type of procedure. I liked that they got me someone quickly. I am a past client of this provider

5 4 1

LYNN & BENJAMIN S 2023-03-20 I was not in pain, and I felt like I was just paying these people and they were just adequate. I like that the women who came here were very pleasant and nice. I am a past client of this provider

5 4 1

WALTER W 2023-03-16 Some of the nurses were very caring, and some weren't as caring. There were occasional days that they couldn't get care to help me with dad. I am a past client of this provider

5 4 1

GABRIELLA H 2023-03-07 They prescribed her medication to make her more comfortable. They were good. They were prompt and knowledgeable. I am a past client of this provider

5 5 1

KATHERINE H 2023-03-07 I couldn't live without them. I like that the agency listens to what we say. If we ask for a different caregiver, they try to do that for us. I am a current client of this provider

5 5 1

GEORGE C 2023-03-06 It helps knowing someone is there to make sure he is safe. The main thing is that my dad feels comfortable. I am a current client of this provider

5 5 1

LORRANE J 2023-03-02 At first, I had caregivers who helped me and did whatever I wanted. I was expecting them to clean and do things I can't do, but they just come to sit and talk. I am a current client of this provider

5 4 1

WILLIAM H_3 2023-03-01 They helped most by making sure he didn't fall at nighttime when he tried to get out of bed. They were good. The caregiver called every time she got there. I am a past client of this provider

5 4 1

ORLANDO M 2023-02-08 I would have liked them to have better communication, staffing and consider who the patient is. I would have liked the communication to be improved regarding scheduling, with the family, when they are not coming and advanced notice given. I am a past client of this provider

5 1 1

FRANKIE H 2023-02-08 They've helped most by helping get my food. I would like them to come earlier. I am a current client of this provider

5 4 1

SJ S 2023-02-03 They help me the most by getting good staff in to care for my dad. I like the quality of the staff that they send us. I am a current client of this provider

5 5 1

FELICIA W 2023-02-01 It added stress to my life. I would've liked to have one consistent caregiver. If they don't mind multiple people coming in, it would be okay. I am a past client of this provider

5 2 1

PATRICIA O 2023-01-23 The services have helped me tremendously. The caregivers at this agency are wonderful. I am a current client of this provider

5 5 1

LADEANNE D 2023-01-19 I am personally disabled myself, and there is no way I could do the things needed to help my mother. I like the staff. They are always responsive and the people they send out are great. We have one girl that is permanent, who we adore. I am a current client of this provider

5 5 1

EDWIN D 2023-01-19 I like the caregivers because they cook my dad eggs when they show up. I would like to see Care Advantage improve on their attendance. I am a current client of this provider

5 5 1

WILLIAM H_2 2023-01-10 The provider has helped the most by moving and bathing the client, along with personal care. This agency is flexible, and the caretaker has become a family member. I am a current client of this provider

5 5 1

Anonymous_6941 2023-01-06 They could provide us with a back-up to make our life easier. They could have a back-up when people don't show up. You are just left with nothing if someone doesn't show up. I am a current client of this provider

5 3 1

ROGER A 2023-01-06 They help me get the support I need on a daily basis. The agency can have a consistent selection of caregivers. I am a current client of this provider

5 3 1

Anonymous_6917 2023-01-03 Some were very good. Some were not good. The last one we sent home. I would not recommend them because we were on the schedule and when they would send someone, they did not show. I am a past client of this provider

5 2 1

WILLIAM R 2022-12-20 They have helped me the most by not sliding down slippery slopes in life. I liked the caregivers that they sent out to me. I am a past client of this provider

5 5 1

BEVERLY W_1 2022-12-16 They could have been on time and be more effective. The first day a caregiver was very late. I am a past client of this provider

5 1 1

WILLIAM C_5 2022-12-08 I had been diagnosed with something, and they helped out. It worked for me for the time we had it. I am a past client of this provider

5 3 1

BETTY B 2022-12-07 She was semi-conscious and there were only here for a week, so they just stayed with her and comforted her. They watched over her at night. They were professional. I am a past client of this provider

5 4 1

THEODORE W 2022-12-07 They help make sure someone is here when we need someone. It would be nice to always have someone here. Sometimes the caregivers don't show up and they don't let us know. I am a current client of this provider

5 4 1

ADA B 2022-12-02 They got us a caregiver as soon as possible. I liked the agency because they worked fast. I am a past client of this provider

5 5 1

ALICE S_1 2022-12-02 They met all hospital requirements. I like that it was super easy to get what I needed and to schedule. I am a past client of this provider

5 5 1

BRIAN S 2022-12-01 He enjoys the company when they come. They need to communicate better. I am a current client of this provider

5 4 1

JIM K 2022-11-18 We didn't have to take care of everything. I liked that it was easy to communicate with them. I am a past client of this provider

5 5 1

Anonymous_6721 2022-11-16 They help me with the things I can't get done. They help me with my Meals on Wheels. I'd recommend them. They help me and do what they have to do. I am a current client of this provider

5 5 1

JAMES S_2 2022-11-09 I couldn't have done it without them. The agency should have let employees know what they were walking into. I am a past client of this provider

5 5 1

Anonymous_6661 2022-11-09 The client is very comfortable with her current caregiver. We have had a couple difficulties this time around, we have had people show up on days they weren't supposed to be here and other times them not show up when they were supposed to be. I am a current client of this provider

5 4 1

KENNETH S 2022-11-01 My daily life has improved since starting services. She is always on time. I am a current client of this provider

5 5 1

ADELINE F 2022-10-17 She keeps her company. I like that the nurse comes and does what she is supposed to do. I am a current client of this provider

5 5 1

VIVIAN J 2022-10-10 I don't have to worry about my mom. I like how the workers take care of my mom and the website is easy to use. I am a current client of this provider

5 5 1

BARBARA K_3 2022-10-05 The caregiver is very attentive and kind to my mom. They are responsive to phone calls, and the caregivers are excellent. I am a current client of this provider

5 5 1

CHRISTINE L_1 2022-10-03 She was able to keep her cheerful. I liked that everyone I talked to was very efficient and friendly. I am a past client of this provider

5 5 1

MICHELLE C_1 2022-09-24 They have helped me the most by helping me bathe and making me feel like a normal human again. I like them because they have absolutely wonderful people. I am a current client of this provider

5 5 1

LAWRENCE B_1 2022-09-24 Some of them are sleeping on the job. My husband had a bell, and they would not respond. Many times I came and his diaper was really soaked. Some of the caregivers did not have good bedside manner. They come in and out. Sometimes they are good and some are not good fits. I only had 4 good caregivers. I am a past client of this provider

5 3 1

BARBARA T 2022-09-12 They come and help her with showering. At this point the only thing that they could do is come for shorter hours. I understand why it's 4 hours though. I am a current client of this provider

5 4 1

MARIA Q 2022-09-12 They do everything they can for us, they are understandable about the price and getting the caregivers here. I like that they are easy-going and understandable. I am a current client of this provider

5 5 1

KARLA G_1 2022-09-12 They have helped me with everything they can. I like that they are responsible. I am a current client of this provider

5 5 1

Anonymous_6408 2022-08-10 They could help by showing more initiative rather than sitting and waiting to be told what to do. They need to have mobility training for the staff and hands-on training. Different people show up at different times. It is very difficult for them to have the caregivers show up for more than 1 or 2 days in a row. I am a current client of this provider

5 3 1

JOSEPH S 2022-08-03 All the workers seem to be nice and take me as I am. His aide coming everyday is great. I am a current client of this provider

5 5 1

LARRY W 2022-08-02 My dad is a much happier camper. They are very accommodating with how they can help us and get somebody there. The aides are very personable and the in-charge nurse, Janie, is very thorough and on top of things. I am a current client of this provider

5 5 1

ISABELLE R 2022-06-14 It give me four hours a day to do what I need to do. Taking care of my wife 24/7 would be a strain on me since I am elderly too. The people they send are good and helpful. I haven't had comeliness yet. I am a current client of this provider

5 5 1

DAVID B_2 2022-06-07 They helped me a lot because they do things for him that I had to do before. They knew what they were doing. I am a current client of this provider

5 5 1

THEODORE L 2022-06-03 They have helped me by getting assistance for things I can't do. They have made my life. They are dependable. I am a current client of this provider

5 5 1

ROBERT B_6 2022-06-03 It was helpful that they could jump on really quick in an emergency and that they helped my mom out with the care. It is just the pricing, honestly. I am a past client of this provider

5 4 1

CHARLES N_1 2022-05-21 The services were very positive for him. He really thought they were great. I am a past client of this provider

5 5 1

Anonymous_6077 2022-05-18 The caregivers could have had a greater impact if they took more initiative. I liked most of the people who came to work. I liked the healthcare people themselves. I am a past client of this provider

5 4 1

ANITA M 2022-05-05 They sat with my mom and kept her from falling I would recommend them more if their prices were lower. I am a past client of this provider

5 3 1

CARL B 2022-05-02 They make his life easier by being here when I can't be here with him. I can basically cover anything that they do, but it's helpful to have someone here when I can't be. They could keep us more informed and let us know when changes are going to happen, and they could keep our nurses informed on what their benefits are. I am a current client of this provider

5 4 1

CELIA S 2022-05-02 The personnel seemed untrained. They have poor communication. I am a past client of this provider

5 3 1

DOREEN J 2022-04-22 Mom gets bathed on a regular basis now. I'd tell a friend that if they had an elderly friend or parent that needs someone to come and bathe them, they would be a good option to do that. I am a current client of this provider

5 5 1

SHEILA C 2022-04-04 It helps to know someone is here to take care of my wife, when I can't be. I like the caregiver we have. I am a current client of this provider

5 5 1

EJMdesign 2022-03-29 Actually, my mom is the client, but she's in end-of-life care and is nonverbal, so I'm managing her care. Care Advantage came well recommended - but I'm having trouble seeing WHY. After my mom's massive stroke, I contacted CA to arrange 24/7 in-home care for her final weeks. We are 72 hours into the relationship, and already we've had a 3-hour coverage lapse, and, FAR more important, two different caregivers have let my mom sit in a wet diaper overnight!!! I don't care about small coverage lapses. Things happen. Folks get sick, or have other crises, and call out. That's understandable. Sending out folks who don't know how to keep a patient clean and dry is NOT understandable. It's inexcusable. Credit where it's due: Several of the caregivers have been quite good, and the one who is here now is outstanding. I've requested that she be assigned to us for as many shifts as possible. The agency has been - less than responsive to my concerns. They were very apologetic and responsive to the coverage lapse, but that's of far less concern to me than caregivers who either don't know how to do the job, or won't bother! Situations like these are so difficult. I will probably never in my life make decisions or take actions where the stakes are any higher - few things could possibly matter more than making sure a loved one is comfortable in their final days! And I fear I've made a dreadful error in working with Care Advantage. I am a current client of this provider

5 1 1

JAMES S_1 2022-03-18 They call when I needed help and they have helped my dad. Everything went smoothly and very nice. I am a past client of this provider

5 4 1

Anonymous_5825 2022-03-16 Care Advantage has made my experience positive by giving the client stability and keeping her safe which takes away some of my stress. I'd recommend Care Advantage more if they were more consistent in their scheduling. I am a current client of this provider

5 4 1

DENNIS P 2022-03-07 They made it so I could sleep at night, however, they still woke me up. They could have improved on telling me what was scheduled and communicated better with us. I am a past client of this provider

5 2 1

ROBERT E_4 2022-03-01 They take care of my needs very well. They should have more verbal communication. I am a current client of this provider

5 3 1

PAUL H 2022-03-01 I would recommend them because my brother was very happy with them. It was very easy to schedule with them from a thousand miles away. I am a past client of this provider

5 5 1

FRANCES K 2022-02-15 They have really helped be because I can go to the gym and run errands. I like that there is always someone who comes. I am a current client of this provider

5 5 1

ELIZABETH B 2022-02-15 The caregivers helped the most by knowing what to do and doing it. They gave assistance and help immediately. We had a need and I was given a number for them by someone. They responded immediately and had somebody out here the next day. We were so grateful because my husband and I are not medical people. They were extremely helpful. I am a past client of this provider

5 5 1

JUDITH J 2022-02-09 The caregiver has been wonderful, my mother feels safe with her and she has been very flexible. They were able to fill the position immediately and I had good communication with the finance department. I am a current client of this provider

5 5 1

Anonymous_5730 2022-02-04 They were there for my dad. They took care of him very well. It gave me peace of mind. Trying to contact the office was difficult. Their communication among each other could be improved. I am a past client of this provider

5 4 1

AARON B 2022-02-01 They keep me on schedule. I like that everyone's friendly. I am a current client of this provider

5 5 1

ARTHUR D 2022-01-24 They were in for a short period of time, and the services didn't start on time, so we had to adjust. Care Advantage could improve their communication and the person that they sent, the one day she was there, I had to tail her and ask her to do certain things. She wouldn't do things unless we asked. I am a past client of this provider

5 2 1

REMEDIAS K 2022-01-24 They free up my time with confidence. I like the caregiver that we have. I am a current client of this provider

5 5 1

PATRICIA F 2022-01-11 They kept on working to make sure I got a caregiver. They check on me to make sure my caregiver is doing their job. They are helpful and they help me get the things I need. My caregiver is very sweet. I am a current client of this provider

5 5 1

JOHN S_1 2022-01-11 Care Advantage created a positive impact on my daily life. It allowed me to stay home and work while I recovered. I would recommend Care Advantage, but I wish their scheduling was better for the nurses. They sometimes had to be brought in on short notice. I am a past client of this provider

5 4 1

CHRIS B 2022-01-06 I appreciate that our LPN offers companionship. I like that they are professional. The LPN we've had is very compassionate and good company. I am a current client of this provider

5 5 1

JAMES W_1 2021-12-17 They allowed him to eat because he wasn't being fed. I liked that they got us help in a timely manner. I am a past client of this provider

5 4 1

CHARLES F 2021-12-10 Care Advantage has helped the most by providing qualified people to aid me with the things I cannot do myself. It's been positive by providing the help I need. My schedule is all messed up when they come in here, and they are very accommodating. I have a sister who fills in on some of their times.So, it's not easy to juggle all these people, I guess. I am a current client of this provider

5 5 1

JAMES L_1 2021-11-29 They do everything that I require and everything I ask. I like everything, I have no problems with them. I am a current client of this provider

5 5 1

BARBARA F 2021-11-05 They were kind. I would tell a friend that they were competent. I am a past client of this provider

5 5 1

MARIE M 2021-10-08 They get my meals and do my laundry. They help me in every way. I am a current client of this provider

5 5 1

SANDY S 2021-09-14 The caregivers are always there anytime I need them. They are wonderful, they do anything I ask them to do. I am a current client of this provider

5 5 1

RICHARD C_1 2021-08-23 They were there on time and they would observe him at night. There was good communication and the CNA that was there was able to do it for the whole duration, which was key. It's hard to work with different people, so it was nice to have the consistency. I am a past client of this provider

5 5 1

VIVIAN W 2021-08-16 They take the client to important doctor's appointments. The persons who work for the agency are very confident. They are consistent in the care and are on time. I am a current client of this provider

5 5 1

VICKIE W 2021-08-11 They come in and clean up. They are good one to one. I am a current client of this provider

5 4 1

Anonymous_5146 2021-08-09 They helped me with chores. They helped me take a bath. I liked the nurse that came out. I am a past client of this provider

5 5 1

MARY ANN H_2 2021-08-02 They have helped me not worry and know someone is with her. I like that they actually have people there that are working. I am a current client of this provider

5 4 1

CHARLES G 2021-07-26 The scheduling needs to make sure that people are there and that they leave at the appropriate times. We have had some situations where people show up late and leave early. I am a current client of this provider

5 4 1

Anonymous_4944 2021-06-28 They could have given more advance notice for calling out. I would recommend them because they are very helpful. I am a current client of this provider

5 4 1

GUY T 2021-05-26 I called for a driver to help me to get to an appointment and 3 different people showed up to take me. Then they made me wait in the car with the 2 aides while we waited for the aide to show up to come with us and then I had to pay all that time and pay for three people to drive me to the appointment. A caregiver came and then they had to leave early and then I got billed for all of it. I am a past client of this provider

5 3 1

PETER B 2021-05-15 They have helped me the most through strength training. I would like them to improve on the physical therapy. I am a past client of this provider

5 4 1

KERRY F 2021-05-11 She helps me with my laundry. I like that I don't have to call them all that much. I am a current client of this provider

5 5 1

PAUL T 2021-05-07 I needed them here. The most important part was they knew what to do, and the client liked them a lot. I like how they respond very fast. I am a past client of this provider

5 5 1

Anonymous_4635 2021-03-04 If possible, they could help me with my daily exercises. They could have the people who were scheduled to be here show up on time. We have had care only twice a week. I am a current client of this provider

5 4 1

EUGENE J 2021-02-01 I am a hard person to please. It is hard because they change a lot. I need to re-teach the rules. They could not switch people around as much. I am a current client of this provider

5 4 1

Anonymous_4393 2021-01-19 On the first day that they come, I think they need to sit down with the client and assess their needs instead of jumping right in. I would like to see a little bit more versatility in the caregivers. I am a current client of this provider

5 4 1

CYNTHIA A 2021-01-12 They are really a big help. They even help me get my groceries. I can get my supplies all at once. I am a current client of this provider

5 5 1

DOROTHY Y 2021-01-05 I like the house keeping. They also help me drive and get around. I like that they try to keep me informed about changes. I am a current client of this provider

5 5 1

CARATHENE C 2020-12-17 They are nice and help me with what I need. I really like the personalities of the caregivers that come into my home. I am a current client of this provider

5 5 1

JAMES W 2020-12-14 There are some things that I can't do without the agency's help. My medical problem that I have impedes my ability to do things. The agency is contentious and on time. They provide whatever services that I require. I am a current client of this provider

5 5 1

MARIAN W 2020-12-01 The people they send are really well trained. There are a couple that are awesome but I have not seen them in a couple of months. I have had a few newer caregivers as of late. I think they are very good. They call to check up on me and see how I am doing. I am a current client of this provider

5 4 1

GAYLE T 2020-12-01 Most of the time they didn't do much at all, they would just sit,. Some people got involved but not often. They needed to be more consistent, they had a hard time finding caregivers. I am a current client of this provider

5 2 1

JOSEPH C_1 2020-11-16 The caregiver watches my husband completely. The caregiver is late and calls the scheduler and tells them that they will be late. We need to know what to do. We want better commutation. They do not get back to me. I am a current client of this provider

5 4 1

JANET M 2020-11-16 They did send a substitute if the caregiver called off. They need to make sure that we get all of our time. Often times, providers left too early. I am a past client of this provider

5 4 1

ROBERT EUGENE S 2020-10-06 There's only been one person that has come that seemed like she didn't know what she was doing. Just one thing we've had a problem with, is my dad would get familiar with someone, and then they would send someone new in. It's a huge thing when you have to change the person that's taking care of the person. I am a current client of this provider

5 4 1

JOHN E 2020-09-21 We didn't know how many hours we needed for assistance so we did a split shift which caused them to not assign us regular aides which makes it hard for a patient with Alzheimer's. They need to get their scheduling down. There is a lack of scheduling and they don't let us know who is coming and when. We had a few aides we didn't want to return. I am a current client of this provider

5 3 1

ROY S 2020-09-10 They prepare my meals and do house work. They need to get the scheduling straightened out. I am a current client of this provider

5 4 1

SUSAN G_1 2020-08-18 She gets her up. She helps her to get along. I like the caregiver. I am a current client of this provider

5 5 1

MARIE H_1 2020-07-08 I wish she would help her to get more water or food. She needs more help with that now. I feel they don't always have good enough staff. Some of the younger caregivers don't do as well. I am a current client of this provider

5 4 1

MARIANNE AND HAROLD S 2020-05-20 My dad couldn't get up and his caregiver helped him shower and clean the house. The caregiver was really good, we would've loved to have him back. I am a past client of this provider

5 5 1

GLENDA K 2020-04-13 They need to vacuum so that I can breathe normally. They could do a little bit more for housekeeping. That would help tremendously. I am a past client of this provider

5 3 1

WYNTON P 2020-03-24 The overall care, the cleaning, it's all perfect, it wasn't really one thing. I only have one caregiver so far and she is awesome. I am a current client of this provider

5 5 1

MARGARET F 2020-02-12 All we required was companionship and they filled this need. In our case, we had some days when no one showed up and they could not find a replacement. I am a past client of this provider

5 4 1

VIRGINIA G 2020-01-09 It's been just what we needed. We've been delighted with the girl they've sent us. I am a current client of this provider

5 5 1

HAROLD B 2019-12-05 I just don't enjoy dealing with the office staff. They can improve on communication. I am a current client of this provider

5 4 1

DIETRICH R 2019-11-21 They make sure I have all the care I need. I usually have two people here 24/7 for my conditions. I like the way they listen to my complaints and concerns, and they try to make changes to accommodate me. I am a current client of this provider

5 5 1

WILLIS W 2019-11-14 They need to show up on time. They need to make sure they are on time. I am a past client of this provider

5 3 1

HENRY P 2019-11-14 They have made my life easier by being here. I like that they are on time and keep up with him better than I can. I am a current client of this provider

5 5 1

Anonymous_2142 2019-07-30 They could have taken him to the senior center that he likes to go to. They can have better communication. They were supposed to be here at a certain time, and I would get a call way after the fact saying that they aren't showing up. By then, I had already left. I am a past client of this provider

5 4 1

TRINA M 2019-07-29 The aide provides everything I need and helps me get my bath. They prepare my food, and if I need my medicine, she gets it for me. I like my aide, and I just like the people who I can talk to. I am a current client of this provider

5 5 1

DEREK M_2 2019-07-29 She was just here, and she took care of everything. She was amazing. The caregiver was excellent. I am a past client of this provider

5 5 1

SHIRLEY L_9 2019-07-23 They provide companionship. She is her best friend. They are in constant communication if something is going on. They take the time to let me know if the caregiver is not coming. If they didn't tell me it would be an off day for her. The caregivers are very nice and knowledgeable. I am a current client of this provider

5 5 1

CARRIE C_1 2019-07-12 The people in the office don't communicate very well. My caregivers are usually really caring and care about me. I am a current client of this provider

5 4 1

SHARON B_17 2019-07-12 I can't do much by myself, it's major help to me. I would like them to call me when they say they will. You don't always hear back from them. I am a current client of this provider

5 4 1

GUSSIE S_1 2019-07-12 They have people that come in and help me with bathing, fix me food, make the bed, and clean the toilets and room. I like that they try and provide good help as much as they can. I am a current client of this provider

5 5 1

KAREN J 2019-07-12 They take care of the house. When I have very low energy days, she takes care of everything. So far, all of their ladies have been very nice, professional, and reliable. I am a current client of this provider

5 5 1

WILLIAM F 2019-05-30 They were always on time. They kept me informed about what was going on. I am a past client of this provider

5 4 1

TERRELL W 2019-05-17 Most of my family is at work, so it really helps me out. They help me out during the day instead of me being by myself. I am a current client of this provider

5 5 1

LOUISE F 2019-05-17 I can't do everything like I used to, but they do the things that need to be done. The caregivers they send over here have been alright. They do everything they are supposed to do. I am a current client of this provider

5 5 1

CHRIS M 2019-05-17 The caregiver is above and beyond to care for my loved one and has been a very good companion. I haven't had any problems since this caregiver has come into our lives. I like the caregiver that comes to care for my loved one. I am a current client of this provider

5 5 1

LILLIAN B 2019-05-17 I go out of town, and they are there when I need them to be there. They always have someone there when they are supposed to be there. I am a current client of this provider

5 5 1

Anonymous_1836 2019-04-29 They help me by giving me tips to help improve my independent walking. They have had more of a concern for me. I think that they could show more concern about my progress and things of that nature. I am a current client of this provider

5 4 1

ANDREW D 2019-04-24 He made him very happy. He helped with my husband and my husband listened to him. The gentleman he sent me was great. He was very good with my husband. I am a past client of this provider

5 5 1

MARIE H 2019-04-17 If I didn't have them, I couldn't work. They are a necessity. The caregiver I have has a very natural smile, and my mother responds to someone being pleasant and smiling. If she are people that aren't smiling, my mother will be upset. My caregiver is always giggling and interacting with my mom. I like the fact that they are not going to sit and be on their phones all day. Their phones are used to sign in and sign out. They have high expectations of their help, and they check on them personally to make sure the expectations are being fulfilled. I am a current client of this provider

5 5 1

TONY E_1 2019-04-17 If it wasn't for the services, I probably wouldn't have made it this far. My family has passed away and if it weren't for my caregiver helping me, I wouldn't have made it. The Caregiver I have is excellent. I don't have to tell her what to do. I am a current client of this provider

5 5 1

Anonymous_305 2019-04-12 I don't know what I'd do without her. My caregiver is wonderful. She's a nice person and does her work with no complaints at all. I am a current client of this provider

5 5 1

VIRGINIA P_1 2019-03-26 They have helped me become more independent. They have cleaned up things I have been meaning to do. They do light housekeeping, they run errands, and they check the mail. I can't even find a word to describe how much I love the company. I like their friendliness, the way they feel for people, and that they have compassion. They share a lot of information to help comfort people and give people a better way of living. I am a current client of this provider

5 5 1

SALLIE M_1 2019-03-25 I would have liked better communication and someone to be there when you need them. They lacked in communication and scheduling. I am a past client of this provider

5 4 1

Anonymous_1714 2019-03-25 They got her up and about. I think the help that comes in could be cleaner. Her room stunk all the time and I don't think they were very attentive. I am a past client of this provider

5 3 1

RODNEY M_1 2019-03-25 They help the most by changing my pull-ups because I am incontinent. I need nighttime pull-ups. I am a current client of this provider

5 5 1

LINDA C H_2 2019-03-20 They have always covered my needs. I like that they are very dependable and very friendly. I am a current client of this provider

5 5 1

Anonymous_1693 2019-03-12 They have made my loved one's life easier with showering and getting ready. They need to have better communication with the people that they staff. I am a current client of this provider

5 4 1

HASSIE H 2019-03-12 They found someone who can relate to my wife. They take my wife downtown. I finally got a caregiver that I liked. The office coordinated that for us. I am a current client of this provider

5 5 1

ROBERT W 2019-03-12 They are able to find a substitute when our normal caregiver can't come. I like that they come and clean him up every morning. That is good for us because of or age. I am a current client of this provider

5 5 1

FRANCES J 2019-02-26 The problem I have with them is that they have not gotten me a full-time, permanent caregiver. I would like them to correspond with their clients a little better by informing them of information that they need. They just don't communicate with their clients. I am a current client of this provider

5 3 1

WILLIAM R_4 2019-02-26 They have consistency in care. Flexibility wise they have providers who give great care. I am a current client of this provider

5 5 1

WENDY S_1 2019-02-25 She gets me going instead of laying in bed. I am very happy with that. My life is improving. The caregiver I have is cheerful and gets her work done promptly. It has made me feel a lot better. I am a current client of this provider

5 5 1

GEORGE N 2019-02-25 They help me with my meals. I like the caregiver that I have and she likes me. I am a current client of this provider

5 5 1

RICHARD W_1 2019-02-19 The girl that comes by is just helpful. She doesn't have any problems and she is helping me take care of mine. They've done a pretty good job. They're precise when they come. I am a current client of this provider

5 4 1

CYNTHIA S_1 2019-02-14 They help me with my self-care, and they do the things that I can't do. They're caring and attentive. I am a current client of this provider

5 5 1

ISAAC D_1 2019-01-30 I think they could be more dedicated. Sometimes I think they're not as dedicated as they should be. They could stay off their cells phones and be more attentive to the patient. When we have no nurse, it gets left up to me to take care of him. They called me yesterday, and nobody was available to come in, so no one showed up. I am a current client of this provider

5 4 1

JESSIE L 2019-01-29 My quality of life has improved. I need assistance in getting dressed and they do things that I am unable to complete. The workers are serious and they review with me what they were given to do and how they can help me. They ask me what I would like them to do first. They each come in and assist me. I am a current client of this provider

5 5 1

BARBARA H 2019-01-14 They did the minimum of what they had to do. They should exceed expectations and do what needs to be done. I would like them to have quality people that can work and be responsible. I am a past client of this provider

5 4 1

MICHAEL J D_1 2019-01-14 It's wonderful. I'm handicapped myself, so I have to use a walker and he's in a wheelchair. We have to have someone here to take care of him, so it's very necessary. They are very prompt and are usually here every time we need them. I am a current client of this provider

5 5 1

GENE L 2019-01-07 They take care of my husband the way they should, without me having to ask. It makes things easier for me to get things done. Sometimes there's too many changes with the caregivers, which causes confusion. We had two caregivers who were excellent and more experienced. Younger caregivers wait to be asked before they help. I am a current client of this provider

5 5 1

Anonymous_1232 2019-01-07 It would have been nice to have someone to vacuum if my cleaning person couldn't come. I didn't use them that often, but it was good because they were kind to me. Everyone was very kind. They could have done a few more things considering the fact that they were costly. I wanted to go out in the car every once in a while. I am a past client of this provider

5 4 1

LOIS F_2 2018-12-18 They are reliable and are there every day. I appreciate that I get phone calls back immediately with any questions or concerns that I have. I am a current client of this provider

5 5 1

GREGORY C_1 2018-12-15 It put me in a difficult spot when we found out that they couldn't provide the services. Care Advantage needs to make sure that they can provide the services before they select the client. They need a better screening process. I am a past client of this provider

5 3 1

DANNY D 2018-12-06 By caring for my husband they make my life easier. They listen to the patient and they try to do what they ask. I am a current client of this provider

5 5 1

SANDRA D_7 2018-11-29 Many caregivers were not capable or did not know what was needed to take care of me. The caregivers were brought out here and did not know what was needed and required of them. I am a past client of this provider

5 1 1

MARIAH C 2018-11-29 I am able to go to work because someone is caring for my daughter. They seem to do a good job with scheduling, even if the normal caregiver that comes isn't available to come. I am a current client of this provider

5 5 1

PATRICIA N_1 2018-11-27 It has taken away a lot of stress to have the services. They pay attention and give good care. I am a current client of this provider

5 5 1

RUTH H_9 2018-11-20 The caregiver just feeds me. I am very thankful that these services are available to me. I have had my nurse for so long, she is the only person that I know from the agency. I just know the agency's name, I am just there for the nurse that I have. I am a current client of this provider

5 4 1

HORACE L_1 2018-11-12 They help my loved one, and they do what is needed. I appreciate that the caregiver is on time. I am a current client of this provider

5 5 1

KATHRINE H 2018-10-25 She's hard to take care of but the caregivers do a good job at it. They don't call us and let us know when the caregivers are coming or not. They wait until the day to let us know. I am a current client of this provider

5 4 1

HARRY W 2018-10-25 They do the light housework and take care of my husband when I am not home and is cheerful. I think they should ask the client what type of caregiver they are looking for. I am a current client of this provider

5 5 1

DANIEL S 2018-10-19 They provide me with a caregiver and nurses. It's fine. I like everything they do. I am a current client of this provider

5 5 1

MARY L A_1 2018-10-12 They've made my life easier. They give me good care. I am a current client of this provider

5 5 1

RICHARD N_4 2018-09-28 They provide companionship for my husband. They also help with the daily chores that he requires. It eases my workload. The scheduling has been easy. The caregivers have been professional and very pleasant to be around personality-wise. I am a current client of this provider

5 5 1

KATHLEEN G_4 2018-09-28 My shoulders and my knees are shot. They hurt when I clean the house. I can barely bath and do the basics. I can take care of personal things. A lot of this has been companionship. I have someone to talk to. They are helpful, friendly, and nice. I am a current client of this provider

5 5 1

ARLENE D 2018-09-28 The caregiver stays with her and gives her some company. The interview at the beginning was good. We were on short notice to find someone, and they came right out to talk to me and all of the followups were very prompt. I am a current client of this provider

5 5 1

RENEE N 2018-09-24 We only used them for a short time. The people they provided were professional and good. I am a past client of this provider

5 4 1

Anonymous_76 2018-09-22 They should have more choices as far as the caregivers go. They weren't upfront about who was a licensed nurse. I am a current client of this provider

5 3 1

MICHAEL H_4 2018-09-20 The nurse I have is outstanding. I am a current client of this provider

5 5 1

ETHEL S_1 2018-09-17 They don't make my life easier at all and they don't do anything. They just sit down. When they come here they act like they are dumbfounded. I have to tell them what to do. I am a current client of this provider

5 2 1

DONALD E 2018-09-17 They helped with changing and cleaning him. They took care of him. With everything that they said they would do and what they had done, they were pretty nice. I am a past client of this provider

5 5 1

EMMA W_1 2018-09-12 They came and complained. They didn't do the work. The caregivers that came weren't very conscientious in their work. I am a past client of this provider

5 3 1

ANTONIA R 2018-08-31 They helped us the most by helping her bathe and change. They kept her company. We had problems with the aides that were coming to help out because sometimes they didn't show up. I am a past client of this provider

5 4 1

Anonymous 2018-08-31 They cared for my loved one when we were sleeping and not there. There were different caregivers that came. Some were good and some weren't. One just sat and watched TV while another one did a lot more. I am a past client of this provider

5 4 1

HENRY Y 2018-08-28 They gave really good services. They did everything I needed to be done. They could have better organization and communication. I am a past client of this provider

5 4 1

CLARA H 2018-08-20 My mother was not cooperative with the caregivers. They helped her the most with her speech. If I left a message for the administration, they did not let their caregivers know. I love the speech therapist they provided us with and the physical therapist. I am a past client of this provider

5 4 1

WILLIE B 2018-08-16 They cook and clean for me. They do their job, and they are great. I am a current client of this provider

5 5 1

ROBERT B 2018-08-14 If they weren't here, I wouldn't be able to get the things done that I need to. They do alright. I would recommend them. I am a current client of this provider

5 5 1

ESTHER C 2018-08-14 I have to come over and do the things that they should be doing. They do not have a positive impact on my life. I have had a negative experience with them from the start. They need to get the girls to come out here and stop saying that they don't have anybody when they are supposed to have 150 employees. I am a current client of this provider

5 3 1

ALICE T 2018-08-13 She sat in my living room and ate her food. I had to tell her that my living room is not for her to be sitting and eating. She left her container with a drink in it sitting on the floor. I don't know why she did that. She thakes what older people say personally. My mom has dementia so she says stuff that is not quite right. Somebody who is in this business should know better than that. My mom is not receiving any care right now, but the quality of care my mom had was not good. I already called in. I asked for a different caregiver, but in the meantime my mom went into the hospital. She should be out of the hospital today, and they are supposed to be looking for somebody different to start on Monday. They were not happy when I reported the caregiver. I was told that sometimes it takes a while to get the right fit. I was hoping the first lady would be fine, but I understood that I might need to call back and get a better fit. I am a current client of this provider

5 3 1

REBECCA B 2018-07-31 It is an organized system, so I know what to expect. They have a system to their care. For example, dinner is always at 5:30. I am a current client of this provider

5 5 1

LARIN A 2018-07-30 It took me a while to get the service approved and started, and there was a lapse after three services. I found the scheduler to be hard to deal with, and they were unable to provide a qualified caregiver. I am a past client of this provider

5 1 1

CALVIN B 2018-07-25 They are punctual and they know his needs without me having to tell them. They are easy to contact and the services are great. I am a current client of this provider

5 5 1

MICHAEL P 2018-07-18 They helped the most by just being there for us. They were attentive and outgoing. I am a past client of this provider

5 5 1

PAUL W 2018-07-17 It really has improved my life. She is good. Her help with getting me back and forth between the bathroom and cleaning the house, helped me the most. I would recommend them to others. My caregiver is outstanding. My caregiver was on time, nice, and courteous. I am a current client of this provider

5 5 1

BETTY R_2 2018-07-13 It has a major impact because I still work full time and my mother has Alzheimer's. She likes consistency and to know that the same people are coming. I've had some major issues, and some of it isn't their fault with people not showing up. I don't know if the scheduler is overloaded, but we've had some scheduling issues. Things are better now that I have two permanent caregivers. I am a current client of this provider

5 5 1

JOHANNA P 2018-06-28 They came and checked her blood pressure and did physical therapy, they never rushed, they took their time. They were very friendly and reliable, they always took their time and did their best. I am a past client of this provider

5 5 1

MARTIN T 2018-06-28 If gives me the freedom to go do the things that I need to do knowing that he is safe at home. They communicate well with me and if I call them, they respond quickly. I am a current client of this provider

5 5 1

ELEANOR M 2018-06-27 I was mostly confined at that point but they made things better for me. It was nice to have the care at home in my apartment. I am a past client of this provider

5 4 1

GEORGINA O 2018-06-21 The services help because I don't have to come and help with anything that Georgina needs. Having someone there with her has helped. They are constantly changing the caregivers. This is the 4th one we've gone through. I am a current client of this provider

5 4 1

CAROL I 2018-06-20 When she came, my blood pressure shot to the ceiling. I was so angry at her lack of work. I would like their people to know they should be conscientious about their work. I didn't want just people coming off the street looking for a job. I am a past client of this provider

5 1 1

ed c_2 2018-06-13 I thought that they were taking fair care of him, but he thought that he was being neglected. His biggest complaint was that they would just be on their phones. They were very conscientious and they were receptive to his needs. If he said he wanted something to eat, they would cook for him. It was always when he asked, never just on their own. I am a past client of this provider

5 4 1

LORRAINE D 2018-06-13 She really does her job and supports us. She is very good at getting along with my loved one and helping her. The individual that works with us is excellent, but the support for her and the confusion by the staff at times is not the greatest. I am a current client of this provider

5 4 1

DELORES C 2018-05-30 They did a lot of things for me that I can't do like vacuuming and scrubbing. The caregiver was a big help, she knew exactly what to do for me after her first shift. I have had four different caregivers in my house and I don't want to have so many different caregivers coming. There was a caregiver that I liked, but she got assigned to someone else. I am a current client of this provider

5 4 1

Anonymous 2018-05-29 They have been there when I have needed them and they have done what they need to do. The person that signed me up said that they had a perfect match, but the caregiver could hardly get up my stairs. The client can hardly walk on their own, so that seemed dangerous. The last caregiver that I used was awesome. I am a current client of this provider

5 4 1

BURNER W 2018-05-29 I could trust the caregiver and go out. I left my husband with her and was able to go out which I hadn't been able to do in a long time. Care Advantage was very good, we had a wonderful caregiver. I am a past client of this provider

5 5 1

CHARLES W 2018-05-29 I can walk around now much better now than I did before. The first caregiver was there to help me exercise and I got to the point where I could walk the whole block. I am a current client of this provider

5 5 1

ELISABETH S 2018-05-25 I still have a ways to go. I am doing things I didn't know I could before. They encourage me. They are just wonderful. They are very caring, they work with me, they reassure me, and in every way they are outstanding. I am a current client of this provider

5 5 1

Anonymous 2018-05-24 Some days my caregivers go over and beyond and some days they do nothing. I would like the caregivers to leave their cell phones and help me with housework. I am a current client of this provider

5 3 1

MARY S 2018-05-17 They have made life easier because my mom is getting care and she doesn't have to be in a nursing home. They could improve having more staff available. I am a current client of this provider

5 4 1

RUBY A 2018-05-17 Their care has improved daily life all around because I have help now. The general overall work she has provided has helped me a lot because it gives me some free time. They caregiver is great, they are always on time. I am a current client of this provider

5 5 1

DAVID H 2018-05-15 They assist me with my wheelchair. I like that they are reliable. I am a current client of this provider

5 5 1

DOROTHY C_1 2018-05-14 When they cannot fulfill the order, they need to staff my mother wit someone and they have not been able to do that. It causes me to lose money and miss appointments that are important to my life. They need to have better staff and more supervision of their people. They need to have more skilled and trained caregivers they need to be able to fulfill the demand that they have created. I am a current client of this provider

5 1 1

NANCY Y 2018-04-25 I have been very fortunate by only having two caregivers who were very sympathetic and very knowledgeable. They keep her company, feed her, and do activities for her. I am a current client of this provider

5 5 1

HAMLIN M 2018-04-23 It would have been different if they would have told me the caregivers were new. It put stress on me. Care Advantage should have communicated with me and told me what was going on with their company before sending people to my house. I am a past client of this provider

5 1 1

TEO P 2018-04-20 If I hadn't been there, my loved one wouldn't have been cared for. The caregiver did almost nothing. I was doing the same work I did before she came and even more. I am a past client of this provider

5 3 1

FULCHER R 2018-04-20 They have a lot of good people working for them who have a love for what they do. It helps me know that he's in good hands and I don't have to worry about anything. I am a current client of this provider

5 5 1

VIRGINIA S_4 2018-04-12 The only reason that I use Care Advantage now is because of one of the caregivers that they send. They are inexperienced. The people in the past never showed up and things like that. It has been difficult because of circumstances. I do not like the rate that they want to propose. I cannot give the extra money that they are proposing. I am a current client of this provider

5 3 1

CAROLINE H 2018-04-12 They do their job and they are kind. I know that I have a really good person. The way it is now is much better than it was because my caregiver has plenty of responsibilities of her own, and they include taking care of me since I can't walk. I am a current client of this provider

5 5 1

Anonymous 2018-03-23 I was told that they can get caregivers here on a varied schedule, but now it's not as they said. We don't have consistent caregivers. I would like them to line up somebody to come for Tuesdays and Thursday mornings, but they couldn't find anyone for these days. I am a current client of this provider

5 3 1

PATRITA A 2018-03-23 Care Advantage is on time, and they have a good attitude. They don't use their cell phones while on duty. Care Advantage takes good care of me. I am a current client of this provider

5 5 1

CORA D 2018-03-16 I had a couple of girls that didn't work out good and I called and now I have a girl that I like and I also like the way she works. They help me so much because my leg aches. I like to have a clean house and other different things that I can't do. I am a current client of this provider

5 5 1

Anonymous 2018-03-12 It all depends on the caregiver that comes to my house. Some are very good and some are very poor workers. When good workers are here they help my life out a lot, but when poor workers come it makes my life pretty difficult. I am a current client of this provider

5 4 1

JACQUELINE N 2018-03-12 There have been some absolutely wonderful caregivers both times that I have used the service, but there have also been some very poor caregivers. It has been extremely varied. The best part of what they provide is companionship, but they also keep us alerted to any medical concerns. I am a current client of this provider

5 4 1

rflexible 2018-02-06 The Chesapeake nurse supervisor didn't show up, didn't call to let me know that she wasn't showing up, didn't answer my call when I phoned her an hour after she was supposed to be here, and I still haven't heard from her. Office scheduler frequently does not tell client when aide will be late or not coming. Notice needs to be at least a day in advance to plan for other appointments, order for rx pick up, and grocery pick up. Not able to take a nap when expecting aide, but I couldn't do so because I've been expecting visits from Care Advantage all afternoon. Instead of preventing stress and making life easier, it is disruptive, especially for people with disabilities and in pain. How difficult is it to assign someone the responsibility to plan arrivals in advance? I am a current client of this provider

5 1 1

TERESSA S 2017-12-19 The aides from Care Advantage aren't exactly reliable. We never knew if the aide from Care Advantage would show up, so I have had to get off work for them. I am a current client of this provider

5 3 1

EDNA E 2017-12-12 This is the second time I've used Care Advantage. I also used them when Edna broke her hip two years ago. I think I needed someone really quick, and I had the paperwork from Care Advantage. I think matching us with the caregiver made all the difference. I am a past client of this provider

5 4 1

WILLIAM L 2017-11-21 Care Advantage is very reliable about providing a caregiver. I guess the biggest impact Care Advantage makes is that I can leave my dad while I'm at work and not worry about him. I am a current client of this provider

5 5 1

PATRICIA T 2017-11-21 I would tell a friend that Care Advantage's office tried to help me, but the caregivers weren't good. I had to provide services while the caregivers were there. I am a past client of this provider

5 2 1

BILLIE T 2017-11-13 I would say that it's really expensive. We needed 24 hour care, and I couldn't do that myself. They were able to fulfill that need. I am a past client of this provider

5 3 1

THOMAS W 2017-11-13 I don't like the app that Care Advantage has, I don't like the caregivers bringing their cellphones, and Care Advantage has just not gotten our schedule right. With how many times we go through schedule you think they would get it right. They make it more stressful. I am a current client of this provider

5 2 1

RUDOLPH O_1 2017-10-24 I would tell a friend that Care Advantage had very respectful, pleasant people who were willing to do whatever they were asked to do. Care Advantage certainly made things easier because my spouse was not able to help me as much after my surgery. I am a past client of this provider

5 5 1

MARY C_27 2017-10-19 The caregiver that Care Advantage has sent cannot lift Mary and she wasn't told exactly what she would need to do with the care. The services are a lot of help, but if Care Advantage had told the caregiver more about the case they could have sent someone else. I am a current client of this provider

5 4 1

WILLIAM M_19 2017-10-19 My caregiver is wonderful from Care Advantage. Some of the people that they send me on weekends do not always show up, though. Care Advantage has made my life easier because my caregiver watches me while I exercise. I am a current client of this provider

5 5 1

EMMA G_2 2017-10-18 Care Advantage was really pleasant and tried to be helpful. Care Advantage made life better by giving me peace of mind knowing someone was with my mom while I was at work. I am a past client of this provider

5 4 1

WALLACE W_1 2017-10-17 Care Advantage gave me a good companion. Care Advantage has helped the most by helping me take a shower. I am a current client of this provider

5 5 1

SANDRA W_1 2017-10-16 Care Advantage is negligent when you need them. You call them and 95% the time they don't answer and they won't return calls. Care Advantage could have been more concerned about me when I got out of rehabilitation. I am a past client of this provider

5 1 1

YETTA S_1 2017-10-16 Care Advantage has very caring caregivers and they are prompt in providing services. Care Advantage does an excellent job meeting my loved one's needs. I am a past client of this provider

5 5 1

KRISTEN H 2017-09-21 I wouldn't recommend Care Advantage because it has to do with accommodating the hours I needed. I have little to no motor skills, so I can't cook. I can't flip things or stir things. I don't walk, and I can't push a vacuum. I am a past client of this provider

5 3 1

ROBERT G_3 2017-09-15 We've been with Care Advantage for a couple years, and the care has been spotty. Usually we have trouble on the weekends with getting staffing. A lot of times they'll say they have a caregiver that is scheduled, and they usually don't show up. For the last five weekends, no one has showed up. If the caregivers don't show up, it's very impactful. I can't plan anything. There were times that my daughter would have an event and we would buy tickets, and we couldn't do it. The fact that they're not reliable is impactful. As far as an impact on Robert, having an aide is very positive. I am a current client of this provider

5 3 1

MELVIN S 2017-09-15 I'd tell people that Care Advantage gave quality care and they were prompt. The service helped the most by giving quality care to my father. I am a past client of this provider

5 5 1

FRANCES B_2 2017-08-25 Care Advantage is very friendly, attentive, and long lasting. One of the caregivers from Care Advantage saved my mother's life. She enjoys their company! I am a current client of this provider

5 5 1

PATRICIA T_2 2017-08-25 Care Advantage doesn't send you the same caregiver on the weekends. Generally, they did a good job keeping the caregiver the same during the week. The services helped the most by being with my mother so that I could run errands. They kept my mother company. I am a past client of this provider

5 5 1

MARYLOU M. W 2017-08-18 The caregiver that we have with Care Advantage is reliable. The office staff is not reliable and I have wanted to stop the service. The service of Care Advantage is very helpful with what my mother needs. I am a current client of this provider

5 4 1

GLENN O 2017-08-18 Care Advantage kept losing the paperwork and the administration was not responsive. The services were distressing because the caregivers couldn't help me. The administration of Care Advantage could have squared away their paperwork and sent the caregivers. That would have made things a lot better. I am a past client of this provider

5 2 1

PATRICIA R_4 2017-08-18 I would probably refer Care Advantage to others. However, my biggest issues are with caregivers that regularly don't show up for scheduled appointments, and the office staff is also difficult to communicate with over the weekends. The services with Care Advantage could improve by letting me know whether the caregiver is arriving this weekend. Additionally, calls to the local office result in a list of names of people without any indication of their department. I've requested that this be fixed, but no work has been done on this regard. I am a current client of this provider

5 3 1

Anonymous_474 2017-08-18 Care Advantage should have had better communication and a more responsible staff to work with. My life was easier because there was someone with my loved one while I was at work, so I was not concerned about their safety. I am a past client of this provider

5 3 1

NIRMALA G 2017-08-18 The caregivers that Care Advantage has sent have been okay, and some are not that great, but when I would call the office they would make sure to fix my problem. I don't have to take care of my sister anymore because of the caregivers. I am a current client of this provider

5 5 1

JANICE C 2017-07-31 I would tell someone that the aid from Care Advantage is very good. They have helped me find the right caregiver for my mom. The caregiver from Care Advantage will bathe my mom, get her dressed, fix her meals, get her out to walk, and take her on wheelchair rides. I am a current client of this provider

5 5 1

LARRY H_6 2017-07-28 Care Advantage provides excellent care and caregivers. The lady they send is very good. Care Advantage makes my life easier by actually caring for me. They are generally concerned about me. I am a current client of this provider

5 5 1

JANE A_1 2017-07-27 Care Advantage has good workers and they are just a nice company. I don't have to do anything, the caregiver does it all. I am a current client of this provider

5 5 1

EVELYN W_5 2017-07-26 We were happy with the services from Care Advantage, our caregiver missed quite often though. The service from Care Advantage was such a great help, it gave me great peace of mind. I am a past client of this provider

5 5 1

BEULLA ANNE M 2017-07-17 Care Advantage should screen their employees. Care Advantage needs to improve their communication and the consistency with the quality of the caregivers. I am a past client of this provider

5 3 1

ELMER A 2017-07-17 My current caregiver from Care Advantage has only been here twice. There are a few things that we have to work out together. The caregiver does what I want her to do and what I want her to continue to do. I am a current client of this provider

5 5 1

Vicky18 2015-05-19 We use Care Advantage 4 hours every day. The staff is very good, and they care for my husband. I am a friend or relative of a resident

5 5 1

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Reviews of Care Advantage - Chesapeake

257 Reviews Write a review

Home Care Reviews for Care Advantage - Chesapeake

May 19, 2023

By Anonymous_7304

I am a current client of this provider

The services were okay. I would get a call at 12 and tell me they won't have services for the client. They couldn't provide for the client's expectations and needs.

May 18, 2023

By JEAN G

I am a past client of this provider

It had a horrible impact. They should've sent me decent people. My caregivers were rude.

May 10, 2023

By REID T

I am a current client of this provider

They can make life easier by having someone who can come and be alone with my mother and proactively take care of her needs. They need to have attention to detail. I would like them to remember that my mom is a woman when they call to check in. They need to be better at managing details consistently.

Provider Response

Reid, thank you for taking the time to leave this feedback. Our caregivers and office teams are there to provide quality care services to your mother, if you have any questions about the care, reach out to the office team.

May 10, 2023

By TENIA S

I am a past client of this provider

They need have the qualified people. Make sure the agency has qualified staff.

May 03, 2023

By DEBORA G

I am a current client of this provider

I think they need to train the skills in the younger caregiver. The 22 year olds that don't seem to care and don't do anything but their phones. They need to be reminded. My home is set up for everything they need to do. I need to remind them of the things they need to take care of. Sometimes the care is good, but I found that the girls are untrained and uninterested. Some are caring and compassionate. It is very sad that they are untrained.

May 01, 2023

By Anonymous_7303

I am a current client of this provider

When they come it is great, the aides help me. I have had good experiences and bad experiences with them. The people who have come have been very nice.

April 21, 2023

By JOSEPH C_2

I am a current client of this provider

Without our aides, we could not make it. I honestly would like to see them pay the aides more because they do excellent work.

Provider Response

Joseph, we are honored that you chose us for care and we are glad that you found them very helpful. Our caregivers are incredible, you are right, and they have multiple ways to boost how much they make. Thank you for taking them into consideration and thank you for leaving this review.

April 21, 2023

By BRENDA P

I am a current client of this provider

They just are very a considerate organization. I like the overall kindness, they are very nice and kind people.

Provider Response

Brenda, we are honored that you chose us for care and we are happy to hear that you enjoyed the care services. Thank you for your kind words and for leaving this wonderful review.

April 11, 2023

By WALLER W

I am a current client of this provider

They are dependable. They have been punctual.

Provider Response

Waller, we are happy to hear that you are satisfied with the care services. Our Care Team knows that consistency and reliability is important to you. Thank you for taking the time to leave this review.

April 11, 2023

By SAMMIE B

I am a past client of this provider

They filled the hours when my son was working. It was on time and courteous. The caregiver were well-informed.

Provider Response

Thank you for leaving this kind review Sammie. We are honored that you chose us for care when your son leaves for work. Our office and caregiving teams do their best to make the process easy and smooth.

April 03, 2023

By DANIEL M_1

I am a past client of this provider

I like that she did give me a shower and made him a sandwich. I like that she was nice enough. They just got someone to fill the slot.

Provider Response

We are happy to hear that you were satisfied with the care you received. If you could let us know how we can earn the other two stars, we would appreciate it. Thank you for taking the time to leave this review, Daniel.

April 03, 2023

By SULTAN S

I am a current client of this provider

My grandma can't speak English, so she can't talk to her caregivers. They sent different people every day.

Provider Response

Sultan, we understand that a consistent and reliable caregiver is important to you as is consistent communication. Please reach out to your local office team and see if they have a caregiver that is able to communicate with your grandmother.

March 22, 2023

By Anonymous_7096

I am a past client of this provider

I just needed them post-surgery care. I really did not need that much care after because of the type of procedure. I liked that they got me someone quickly.

Provider Response

We understand that some procedures have a quicker rehabilitation time than others, but it is always helpful to have an extra hand when you need it. We are honored that you chose us and we are able to provide care to you, or your loved ones, quickly - when you need it. Thank you for taking the time to leave this review and let us know how we can earn that fifth star.

March 20, 2023

By LYNN & BENJAMIN S

I am a past client of this provider

I was not in pain, and I felt like I was just paying these people and they were just adequate. I like that the women who came here were very pleasant and nice.

Provider Response

Thank you for taking the time to leave this review, our caregivers are there for you when you need them. They provide care services to make your life easier for many reasons. We are happy that you found the caregivers pleasant and nice, they are trained to provide care if you want it.

March 16, 2023

By WALTER W

I am a past client of this provider

Some of the nurses were very caring, and some weren't as caring. There were occasional days that they couldn't get care to help me with dad.

Provider Response

We are sorry to hear that you had inconsistency in the provided care, our caregiving and office teams do their best to provide quality and consistent care when you need it. Thank you for taking the time to leave this review, Walter.

March 07, 2023

By GABRIELLA H

I am a past client of this provider

They prescribed her medication to make her more comfortable. They were good. They were prompt and knowledgeable.

Provider Response

We are happy to hear that your loved one appreciated the services provided. Our caregivers are trained to remind clients they need to take their medications, so we are happy that it worked out for you. Thank you for taking the time to leave this feedback, Gabriella.

March 07, 2023

By KATHERINE H

I am a current client of this provider

I couldn't live without them. I like that the agency listens to what we say. If we ask for a different caregiver, they try to do that for us.

Provider Response

Katherine, we are honored to be able to assist you. Thank you for leaving this wonderful review. Our caregivers delight in being able to provide excellent care for you.

March 06, 2023

By GEORGE C

I am a current client of this provider

It helps knowing someone is there to make sure he is safe. The main thing is that my dad feels comfortable.

Provider Response

George, we are honored that you chose us for care of your father. Our caregivers delight in taking care of your loved one and making sure that he is comfortable and safe.

March 02, 2023

By LORRANE J

I am a current client of this provider

At first, I had caregivers who helped me and did whatever I wanted. I was expecting them to clean and do things I can't do, but they just come to sit and talk.

Provider Response

Lorrane, our caregivers are trained to provide quality care services for you. They are able to tidy up and do some light household help, but they are not cleaners. If you would like them to prioritize some cleaning, please reach out to your office team and let them know so that caregivers will be prepared to do some light cleaning for you. Thank you for leaving this review.

March 01, 2023

By WILLIAM H_3

I am a past client of this provider

They helped most by making sure he didn't fall at nighttime when he tried to get out of bed. They were good. The caregiver called every time she got there.

Provider Response

William, thank you for taking the time to leave this review. Our caregivers are trained to provide quality care to your loved ones and we are happy to hear that they were helpful in keeping your loved one safe in their bed. Please let us know how we could have earned that fifth star!

February 08, 2023

By ORLANDO M

I am a past client of this provider

I would have liked them to have better communication, staffing and consider who the patient is. I would have liked the communication to be improved regarding scheduling, with the family, when they are not coming and advanced notice given.

Provider Response

Orlando, we are sorry to hear that you had a less than stellar experience with our office team. Our team does their best to provide the family and client with updates for their care, we will look into this to ensure that it does not occur again. Thank you for bringing this to our attention.

February 08, 2023

By FRANKIE H

I am a current client of this provider

They've helped most by helping get my food. I would like them to come earlier.

Provider Response

We are glad to hear that you enjoy the care services, Frankie. Our caregivers are trained to provide a wide range of care, including meal preparation. You can reach out to your local office team and find a schedule that works best for you. Thank you for taking the time to leave this review.

February 03, 2023

By SJ S

I am a current client of this provider

They help me the most by getting good staff in to care for my dad. I like the quality of the staff that they send us.

Provider Response

We are happy to hear that you enjoy the care services, SJ. Our caregivers are there for you when you need them. Thank you for taking the time to leave this review.

February 01, 2023

By FELICIA W

I am a past client of this provider

It added stress to my life. I would've liked to have one consistent caregiver. If they don't mind multiple people coming in, it would be okay.

Provider Response

We are sorry to hear that you had a less than stellar experience with our caregiving team. Our office team does their best to match caregiver and client based on schedules and services.

January 23, 2023

By PATRICIA O

I am a current client of this provider

The services have helped me tremendously. The caregivers at this agency are wonderful.

Provider Response

We are honored that you chose us for care, Patricia. Our caregivers are wonderful and do their best to keep you safe and happy in your home. Thank you for taking the time to leave this review.

January 19, 2023

By LADEANNE D

I am a current client of this provider

I am personally disabled myself, and there is no way I could do the things needed to help my mother. I like the staff. They are always responsive and the people they send out are great. We have one girl that is permanent, who we adore.

Provider Response

We are honored that you chose us for care and we are happy to hear that you enjoy the caregivers. Thank you for leaving this wonderful review, Ladeanne.

January 19, 2023

By EDWIN D

I am a current client of this provider

I like the caregivers because they cook my dad eggs when they show up. I would like to see Care Advantage improve on their attendance.

Provider Response

Edwin, we are happy to hear that our caregivers cook the eggs your father enjoys when they arrive. If you could tell us more about your concern with attendance, please email us.

January 10, 2023

By WILLIAM H_2

I am a current client of this provider

The provider has helped the most by moving and bathing the client, along with personal care. This agency is flexible, and the caretaker has become a family member.

Provider Response

We are honored that you chose us for care and we are happy that you enjoy the caregiver's company and care. They are trained to provide quality care and keep your loved one safe and happy in the home. Thank you for leaving this wonderful review, William.

January 06, 2023

By Anonymous_6941

I am a current client of this provider

They could provide us with a back-up to make our life easier. They could have a back-up when people don't show up. You are just left with nothing if someone doesn't show up.

Provider Response

We are sorry to hear that you did not have a stellar experience with our caregiving and office teams. We understand that consistent and reliable care is important and our office team does their best to fill any gaps in shifts. There are times when the shift can be difficult to fill because caregivers are able to choose their own schedule. Thank you for leaving this feedback.

January 06, 2023

By ROGER A

I am a current client of this provider

They help me get the support I need on a daily basis. The agency can have a consistent selection of caregivers.

Provider Response

Roger, thank you for taking the time to leave this review, our caregivers are there for you when you need daily support. Our office team does their best to match caregivers and clients for the best fit. Please let us know how we can earn all five stars!

January 03, 2023

By Anonymous_6917

I am a past client of this provider

Some were very good. Some were not good. The last one we sent home. I would not recommend them because we were on the schedule and when they would send someone, they did not show.

Provider Response

We are sorry to hear about your experience, this is not a good representation of how we operate. If you could email us and let us know more about your situation, we are always looking for ways to improve on our care.

December 20, 2022

By WILLIAM R

I am a past client of this provider

They have helped me the most by not sliding down slippery slopes in life. I liked the caregivers that they sent out to me.

Provider Response

Thank you for your kind words. We are so glad that you like your caregiver and the service works well for you. We hope that you have had a positive experience with our office team as well. Thank you for taking the time to leave us a 5-star review.

December 16, 2022

By BEVERLY W_1

I am a past client of this provider

They could have been on time and be more effective. The first day a caregiver was very late.

Provider Response

We are sorry to hear that a caregiver was late on the first day. Our caregivers are normally on-time and ready for care, please email us and let us know more about your concern with the effectiveness of our caregivers. They are all trained to provide quality care.

December 08, 2022

By WILLIAM C_5

I am a past client of this provider

I had been diagnosed with something, and they helped out. It worked for me for the time we had it.

Provider Response

We are honored that you chose us for care, William, our caregivers were happy to lend a hand when you needed it. Thank you for leaving this review, and please let us know how we can earn all five stars!

December 07, 2022

By BETTY B

I am a past client of this provider

She was semi-conscious and there were only here for a week, so they just stayed with her and comforted her. They watched over her at night. They were professional.

Provider Response

We are honored that you chose us for care, Betty. Thank you for letting us be there for you and your loved one.

December 07, 2022

By THEODORE W

I am a current client of this provider

They help make sure someone is here when we need someone. It would be nice to always have someone here. Sometimes the caregivers don't show up and they don't let us know.

Provider Response

We understand that reliable care is important and our office team does their best to provide a caregiver at the same time when you need them. We are happy to hear that the caregivers are providing quality care. Thank you for taking the time to leave this review, Theodore.

December 02, 2022

By ADA B

I am a past client of this provider

They got us a caregiver as soon as possible. I liked the agency because they worked fast.

Provider Response

We understand that the care for your loved one is important and we do our best to provide care when you need it. Thank you for choosing Care Advantage and thank you for this wonderful review, Ada.

December 02, 2022

By ALICE S_1

I am a past client of this provider

They met all hospital requirements. I like that it was super easy to get what I needed and to schedule.

Provider Response

We understand that consistent and reliable care is important and we do our best to accommodate your schedule. Thank you for choosing Care Advantage, and thank you for this review, Alice.

December 01, 2022

By BRIAN S

I am a current client of this provider

He enjoys the company when they come. They need to communicate better.

Provider Response

Brian, thank you for choosing us for care, we will keep providing quality company to your loved one. We are sorry to hear that you are not satisfied with the communication of the office team, we will reach out to them and find a solution to this concern. Thank you for taking the time to leave this feedback.

November 18, 2022

By JIM K

I am a past client of this provider

We didn't have to take care of everything. I liked that it was easy to communicate with them.

Provider Response

We are so happy to hear that you found the care process easy as well as the communication. Thank you for choosing Care Advantage for care and thank you for this wonderful review, Jim.

November 16, 2022

By Anonymous_6721

I am a current client of this provider

They help me with the things I can't get done. They help me with my Meals on Wheels. I'd recommend them. They help me and do what they have to do.

Provider Response

We are happy to hear that you are satisfied with the care you are receiving. Our caregivers are incredible at what they do and we appreciate the recommendation.

November 09, 2022

By JAMES S_2

I am a past client of this provider

I couldn't have done it without them. The agency should have let employees know what they were walking into.

Provider Response

We are honored that you chose us for care, James. If you could let us know more about the situation and your concern that caregivers were not prepared for the client, we would appreciate it.

November 09, 2022

By Anonymous_6661

I am a current client of this provider

The client is very comfortable with her current caregiver. We have had a couple difficulties this time around, we have had people show up on days they weren't supposed to be here and other times them not show up when they were supposed to be.

Provider Response

We are sorry to hear about the concerns with scheduling, our caregivers are always willing to provide quality care and we are sorry that the scheduling got mixed up. Thank you for leaving this feedback.

November 01, 2022

By KENNETH S

I am a current client of this provider

My daily life has improved since starting services. She is always on time.

Provider Response

We are happy to hear that our caregiver is able to assist you with the care that you need, Kenneth. Our care teams do their best to make sure you are receiving consistent and reliable care.

October 17, 2022

By ADELINE F

I am a current client of this provider

She keeps her company. I like that the nurse comes and does what she is supposed to do.

Provider Response

Our caregivers have received the training and qualifications to provide quality care to your loved one, Adeline. Thank you for taking the time to leave this review.

October 10, 2022

By VIVIAN J

I am a current client of this provider

I don't have to worry about my mom. I like how the workers take care of my mom and the website is easy to use.

Provider Response

We are happy to hear that you are satisfied with the care and trust our caregivers to provide quality care to your mother. Thank you for taking the time to leave this review, Vivian.

October 05, 2022

By BARBARA K_3

I am a current client of this provider

The caregiver is very attentive and kind to my mom. They are responsive to phone calls, and the caregivers are excellent.

Provider Response

We are happy to hear that you were satisfied with our office teams and caregivers. They do their best to make the care process easy and keep your mom safe and comfortable. Thank you for leaving this kind review, Christine.

October 03, 2022

By CHRISTINE L_1

I am a past client of this provider

She was able to keep her cheerful. I liked that everyone I talked to was very efficient and friendly.

Provider Response

We are happy to hear that you were satisfied with our office teams and caregivers. They do their best to make the care process easy and keep your loved ones safe and comfortable. Thank you for leaving this kind review, Christine.

September 24, 2022

By MICHELLE C_1

I am a current client of this provider

They have helped me the most by helping me bathe and making me feel like a normal human again. I like them because they have absolutely wonderful people.

Provider Response

Our caregivers are truly incredible and do everything they can to ensure that you are satisfied with your care. We are happy to hear that you enjoy the services. Thank you for leaving this wonderful review, Michelle.

September 24, 2022

By LAWRENCE B_1

I am a past client of this provider

Some of them are sleeping on the job. My husband had a bell, and they would not respond. Many times I came and his diaper was really soaked. Some of the caregivers did not have good bedside manner. They come in and out. Sometimes they are good and some are not good fits. I only had 4 good caregivers.

Provider Response

We are sorry to hear that you did not have an exceptional experience with our caregivers. They are trained to provide quality care to your loved ones, not nap, we are sorry that that happened to you. We will communicate this with our office teams to ensure that this does not happen in the future.

September 12, 2022

By BARBARA T

I am a current client of this provider

They come and help her with showering. At this point the only thing that they could do is come for shorter hours. I understand why it's 4 hours though.

Provider Response

Thank you for taking the time to leave this review, Barbara. Our caregivers are incredible and love to provide quality care to your loved one. Thank you for understanding about the 4 hour minimum, it is to ensure that caregivers and clients are getting enough time in to provide our stellar care.

September 12, 2022

By MARIA Q

I am a current client of this provider

They do everything they can for us, they are understandable about the price and getting the caregivers here. I like that they are easy-going and understandable.

Provider Response

Thank you for taking the time to leave this review, Maria. We are honored that you chose us for care and our caregivers and office team do their best to take care of you and your loved ones.

September 12, 2022

By KARLA G_1

I am a current client of this provider

They have helped me with everything they can. I like that they are responsible.

Provider Response

Our caregivers are trained and qualified to provide quality care to you. We are happy that you are satisfied with the care. Thank you for taking the time to leave this wonderful review, Karla.

August 10, 2022

By Anonymous_6408

I am a current client of this provider

They could help by showing more initiative rather than sitting and waiting to be told what to do. They need to have mobility training for the staff and hands-on training. Different people show up at different times. It is very difficult for them to have the caregivers show up for more than 1 or 2 days in a row.

Provider Response

Thank you for taking the time to leave this review, we are happy that you chose us for care. Our caregivers are trained and qualified to provide quality care to you and your loved ones, they all have training in mobility and ambulation. We understand that consistent and reliable care is important to you, so we will look into this with the office team.

August 03, 2022

By JOSEPH S

I am a current client of this provider

All the workers seem to be nice and take me as I am. His aide coming everyday is great.

Provider Response

Thank you for choosing us for care, Joseph, we are happy to provide care to your loved ones. Consistent care is important and we want to ensure that you are receiving top notch care. Thank you for taking the time to leave this review.

August 02, 2022

By LARRY W

I am a current client of this provider

My dad is a much happier camper. They are very accommodating with how they can help us and get somebody there. The aides are very personable and the in-charge nurse, Janie, is very thorough and on top of things.

Provider Response

We are honored to be able to take care of your loved one. Our caregivers and our office teams are more than happy to help! Thank you for taking the time to leave this review.

June 14, 2022

By ISABELLE R

I am a current client of this provider

It give me four hours a day to do what I need to do. Taking care of my wife 24/7 would be a strain on me since I am elderly too. The people they send are good and helpful. I haven't had comeliness yet.

Provider Response

Thank you for taking the time to leave this great review. We are glad to hear that our caregiver is able to give you time to do what you need to do.

June 07, 2022

By DAVID B_2

I am a current client of this provider

They helped me a lot because they do things for him that I had to do before. They knew what they were doing.

Provider Response

We are happy to hear that you are satisfied with the care provided, our caregivers are trained to assist you and your loved one with quality care. Thank you for taking the time to leave this excellent review, David.

June 03, 2022

By THEODORE L

I am a current client of this provider

They have helped me by getting assistance for things I can't do. They have made my life. They are dependable.

Provider Response

Thank you for these kind words Theodore, our caregivers and office team work hard to provide incredible care for you. We are honored that you chose us to provide care for you.

June 03, 2022

By ROBERT B_6

I am a past client of this provider

It was helpful that they could jump on really quick in an emergency and that they helped my mom out with the care. It is just the pricing, honestly.

Provider Response

Robert, we are honored that you chose us for care of your mother. We are always here to help when you're in a pinch. Thank you for taking the time to leave this review.

May 21, 2022

By CHARLES N_1

I am a past client of this provider

The services were very positive for him. He really thought they were great.

Provider Response

We are honored that you chose us for the care of your loved one. Thank you for taking the time to leave this review.

May 18, 2022

By Anonymous_6077

I am a past client of this provider

The caregivers could have had a greater impact if they took more initiative. I liked most of the people who came to work. I liked the healthcare people themselves.

Provider Response

Thank you for taking the time to leave this review. We are sorry to hear that you did not have an incredible experience with our caregivers. We are honored that you chose us for care, and we would love to hear more about your experience, please email us.

May 05, 2022

By ANITA M

I am a past client of this provider

They sat with my mom and kept her from falling I would recommend them more if their prices were lower.

Provider Response

Anita, thank you for taking the time to leave this review. We are honored that you chose us for care for your mother, we are sorry to hear about financial concern. The cost is dependent on several factors, so we can look into this situation to better understand.

May 02, 2022

By CARL B

I am a current client of this provider

They make his life easier by being here when I can't be here with him. I can basically cover anything that they do, but it's helpful to have someone here when I can't be. They could keep us more informed and let us know when changes are going to happen, and they could keep our nurses informed on what their benefits are.

Provider Response

We are so glad that we can provide this service for you and your family! We would love to know more about the communication issue, if you want to email us.

May 02, 2022

By CELIA S

I am a past client of this provider

The personnel seemed untrained. They have poor communication.

Provider Response

We are sorry to hear about your experience with caregivers and communication, Celia. Our caregivers go through training and earn their certification before they are able to start care. If you could email us and tell us more about what occurred, we can figure out what happened.

April 22, 2022

By DOREEN J

I am a current client of this provider

Mom gets bathed on a regular basis now. I'd tell a friend that if they had an elderly friend or parent that needs someone to come and bathe them, they would be a good option to do that.

Provider Response

Thank you for the recommendation, Doreen. We are happy to be able to provide the care and services for your mother.

April 04, 2022

By SHEILA C

I am a current client of this provider

It helps to know someone is here to take care of my wife, when I can't be. I like the caregiver we have.

Provider Response

We are honored to be able to take care of your wife when you are not able to or around. Thank you for choosing our incredible caregivers, we are so happy that you like them. Thank you for taking the time to leave this review, Sheila.

March 29, 2022

By EJMdesign

I am a current client of this provider

Actually, my mom is the client, but she's in end-of-life care and is nonverbal, so I'm managing her care. Care Advantage came well recommended - but I'm having trouble seeing WHY. After my mom's massive stroke, I contacted CA to arrange 24/7 in-home care for her final weeks. We are 72 hours into the relationship, and already we've had a 3-hour coverage lapse, and, FAR more important, two different caregivers have let my mom sit in a wet diaper overnight!!! I don't care about small coverage lapses. Things happen. Folks get sick, or have other crises, and call out. That's understandable. Sending out folks who don't know how to keep a patient clean and dry is NOT understandable. It's inexcusable. Credit where it's due: Several of the caregivers have been quite good, and the one who is here now is outstanding. I've requested that she be assigned to us for as many shifts as possible. The agency has been - less than responsive to my concerns. They were very apologetic and responsive to the coverage lapse, but that's of far less concern to me than caregivers who either don't know how to do the job, or won't bother! Situations like these are so difficult. I will probably never in my life make decisions or take actions where the stakes are any higher - few things could possibly matter more than making sure a loved one is comfortable in their final days! And I fear I've made a dreadful error in working with Care Advantage.

Provider Response

We are very sorry to hear about your experience, we understand that this time can be stressful and our caregivers should be taking that worry away from you and providing quality care for your mother. We will look into this and ensure that it does not happen again. Ensuring top-notch care for your mother is our aim and we will work to have the assigned caregivers the proper awareness and knowledge to assist your mother. Thank you for this feedback, if you have any other concerns, please reach out to us.

March 18, 2022

By JAMES S_1

I am a past client of this provider

They call when I needed help and they have helped my dad. Everything went smoothly and very nice.

Provider Response

James, we are so glad to hear that we have helped you and your father. We do our best to make the set up for in home health care as easy as possible. Thank you for taking the time to leave this review, please let us know how we can earn that fifth star!

March 16, 2022

By Anonymous_5825

I am a current client of this provider

Care Advantage has made my experience positive by giving the client stability and keeping her safe which takes away some of my stress. I'd recommend Care Advantage more if they were more consistent in their scheduling.

Provider Response

We are happy to hear that we have provided a positive experience for your loved one, and allowed you some peace of mind. We understand that consistent and reliable care is important for you and your loved one, and we do our best to ensure that care is provided, we are sorry to hear that you did not have a positive experience with our scheduling team.

March 07, 2022

By DENNIS P

I am a past client of this provider

They made it so I could sleep at night, however, they still woke me up. They could have improved on telling me what was scheduled and communicated better with us.

Provider Response

Dennis, we are sorry to hear that your experience was not stellar. We understand that sleep and rest are very important and we are glad that our caregivers were able to help you with sleep. Please feel free to message us to give us more details about how we can improve communication. Thank you for taking the time to leave this feedback.

March 01, 2022

By ROBERT E_4

I am a current client of this provider

They take care of my needs very well. They should have more verbal communication.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

March 01, 2022

By PAUL H

I am a past client of this provider

I would recommend them because my brother was very happy with them. It was very easy to schedule with them from a thousand miles away.

Provider Response

Paul, thank you for taking the time to leave this review. We are so glad that we were able to provide care for your brother and make scheduling easy for you.

February 15, 2022

By FRANCES K

I am a current client of this provider

They have really helped be because I can go to the gym and run errands. I like that there is always someone who comes.

Provider Response

Thank you for taking the time to leave this feedback, Frances. We are so glad that we were able to provide you the peace of mind and time to run errands.

February 15, 2022

By ELIZABETH B

I am a past client of this provider

The caregivers helped the most by knowing what to do and doing it. They gave assistance and help immediately. We had a need and I was given a number for them by someone. They responded immediately and had somebody out here the next day. We were so grateful because my husband and I are not medical people. They were extremely helpful.

Provider Response

We are honored to have been able to provide care for your loved one. Our caregivers are incredible and we are proud that they were able to help you, and so quickly. Thank you for taking the time to leave this review, Elizabeth.

February 09, 2022

By JUDITH J

I am a current client of this provider

The caregiver has been wonderful, my mother feels safe with her and she has been very flexible. They were able to fill the position immediately and I had good communication with the finance department.

Provider Response

Thank you for leaving this kind review, Judith. We are honored to be able to provide incredible care for your mother.

February 04, 2022

By Anonymous_5730

I am a past client of this provider

They were there for my dad. They took care of him very well. It gave me peace of mind. Trying to contact the office was difficult. Their communication among each other could be improved.

Provider Response

We are sorry to hear that the communication with the office teams was difficult, we will look into the issue. We are happy to hear that our caregivers provided excellent care for your loved one. Thank you for taking the time to leave this review.

February 01, 2022

By AARON B

I am a current client of this provider

They keep me on schedule. I like that everyone's friendly.

Provider Response

Aaron, thank you for taking the time to leave this wonderful review. We are so happy to assist your loved one and give you peace of mind as well.

January 24, 2022

By ARTHUR D

I am a past client of this provider

They were in for a short period of time, and the services didn't start on time, so we had to adjust. Care Advantage could improve their communication and the person that they sent, the one day she was there, I had to tail her and ask her to do certain things. She wouldn't do things unless we asked.

Provider Response

Arthur, thank you for taking the time to leave this feedback. We are sorry to hear that you did not have outstanding care. We know that care for your loved ones is very important, with consistent and time-based care. Our caregivers are given training and must have certain qualifications to give care to families. We will communicate your experience with the office team to look into this.

January 24, 2022

By REMEDIAS K

I am a current client of this provider

They free up my time with confidence. I like the caregiver that we have.

Provider Response

Thank you for taking the time to leave this review. We are honored to be able to care for you and your loved ones. We are glad to hear that our caregiver frees up your time.

January 11, 2022

By PATRICIA F

I am a current client of this provider

They kept on working to make sure I got a caregiver. They check on me to make sure my caregiver is doing their job. They are helpful and they help me get the things I need. My caregiver is very sweet.

Provider Response

Thank you for taking the time to leave this review, Patricia. We are honored to be able to take care of you. Our caregivers are fantastic, and we are glad to hear you were satisfied with their care.

January 11, 2022

By JOHN S_1

I am a past client of this provider

Care Advantage created a positive impact on my daily life. It allowed me to stay home and work while I recovered. I would recommend Care Advantage, but I wish their scheduling was better for the nurses. They sometimes had to be brought in on short notice.

Provider Response

John, thank you for taking the time to leave this wonderful review. We are so glad that we are able to provide this consistent care for you.

January 06, 2022

By CHRIS B

I am a current client of this provider

I appreciate that our LPN offers companionship. I like that they are professional. The LPN we've had is very compassionate and good company.

Provider Response

Thank you for taking the time to leave this review, Chris. We are so glad to hear that our LPN was able to provide good company for you and your loved ones.

December 17, 2021

By JAMES W_1

I am a past client of this provider

They allowed him to eat because he wasn't being fed. I liked that they got us help in a timely manner.

Provider Response

James, thank you so much for leaving us this review. We are happy to hear that we were able to provide an excellent caregiver in a timely manner. Please let us know what we could have done to earn that fifth star!

December 10, 2021

By CHARLES F

I am a current client of this provider

Care Advantage has helped the most by providing qualified people to aid me with the things I cannot do myself. It's been positive by providing the help I need. My schedule is all messed up when they come in here, and they are very accommodating. I have a sister who fills in on some of their times.So, it's not easy to juggle all these people, I guess.

Provider Response

Thank you so much for the kind review, Charles. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

November 29, 2021

By JAMES L_1

I am a current client of this provider

They do everything that I require and everything I ask. I like everything, I have no problems with them.

Provider Response

James, thank you for taking the time to leave this review. We are honored to be able to care for you and help you with everything you ask.

November 05, 2021

By BARBARA F

I am a past client of this provider

They were kind. I would tell a friend that they were competent.

Provider Response

Barbara, thank you for taking the time to leave this review. We are glad to hear that you thought our caregivers were kind.

October 08, 2021

By MARIE M

I am a current client of this provider

They get my meals and do my laundry. They help me in every way.

Provider Response

We are honored to be able to help you Marie. Thank you for taking the time to leave this wonderful review.

September 14, 2021

By SANDY S

I am a current client of this provider

The caregivers are always there anytime I need them. They are wonderful, they do anything I ask them to do.

Provider Response

We are so happy that you have great experiences with our caregiver. Thank you for leaving us this positive feedback.

August 23, 2021

By RICHARD C_1

I am a past client of this provider

They were there on time and they would observe him at night. There was good communication and the CNA that was there was able to do it for the whole duration, which was key. It's hard to work with different people, so it was nice to have the consistency.

Provider Response

Thank you for taking the time to leave this review. We are honored to have been able to assist your family in a reliable and consistent way.

August 16, 2021

By VIVIAN W

I am a current client of this provider

They take the client to important doctor's appointments. The persons who work for the agency are very confident. They are consistent in the care and are on time.

Provider Response

Vivian, thank you so much for taking the time to leave this excellent review. We are so happy to hear that we were able to assist you and your family in a consistent and reliable manner.

August 11, 2021

By VICKIE W

I am a current client of this provider

They come in and clean up. They are good one to one.

Provider Response

Thank you for leaving this positive review Vickie. We are happy to come in and help you and your loved one in whatever way necessary. Let us know how we can earn that fifth star.

August 09, 2021

By Anonymous_5146

I am a past client of this provider

They helped me with chores. They helped me take a bath. I liked the nurse that came out.

Provider Response

We are so glad you had a positive response with our caregiver. Thank you for leaving this kind review.

August 02, 2021

By MARY ANN H_2

I am a current client of this provider

They have helped me not worry and know someone is with her. I like that they actually have people there that are working.

Provider Response

Mary Ann, thank you for taking the time to leave this review. We are so happy to have been there for your family. Please let us know what we can do to earn that fifth star!

July 26, 2021

By CHARLES G

I am a current client of this provider

The scheduling needs to make sure that people are there and that they leave at the appropriate times. We have had some situations where people show up late and leave early.

Provider Response

Charles, we are so sorry to hear that we did not provide stellar service. We will communicate this issue with the office teams to figure out the best way to resolve this issue. Thank you for taking the time to leave this feedback.

June 28, 2021

By Anonymous_4944

I am a current client of this provider

They could have given more advance notice for calling out. I would recommend them because they are very helpful.

Provider Response

Thank you so much for leaving this review. We are sorry that we were not able to provide an incredible experience. We understand that clear communication, especially for the care of a loved one is very important. We will contact the office team and figure out how to correct this issue to provide reliable, consistent communication.

May 26, 2021

By GUY T

I am a past client of this provider

I called for a driver to help me to get to an appointment and 3 different people showed up to take me. Then they made me wait in the car with the 2 aides while we waited for the aide to show up to come with us and then I had to pay all that time and pay for three people to drive me to the appointment. A caregiver came and then they had to leave early and then I got billed for all of it.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to email us so that we may engage our leadership to make this a better, more positive experience for others.

May 15, 2021

By PETER B

I am a past client of this provider

They have helped me the most through strength training. I would like them to improve on the physical therapy.

Provider Response

Thank you for leaving us this very valuable information. We are glad you are happy with our training. We want to be able to help you in the best way we can. Thank you for your review.

May 11, 2021

By KERRY F

I am a current client of this provider

She helps me with my laundry. I like that I don't have to call them all that much.

Provider Response

Kerry, we are so happy that you had a great experience. Thank you for leaving us this positive feedback.

May 07, 2021

By PAUL T

I am a past client of this provider

I needed them here. The most important part was they knew what to do, and the client liked them a lot. I like how they respond very fast.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback, Paul.

March 04, 2021

By Anonymous_4635

I am a current client of this provider

If possible, they could help me with my daily exercises. They could have the people who were scheduled to be here show up on time. We have had care only twice a week.

Provider Response

We are so sorry you did not have an exemplary experience with our care teams. If you have not already, please let us know any additional details about your specific case so that we may communicate, train, and execute even better service.

February 01, 2021

By EUGENE J

I am a current client of this provider

I am a hard person to please. It is hard because they change a lot. I need to re-teach the rules. They could not switch people around as much.

Provider Response

Thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.

January 19, 2021

By Anonymous_4393

I am a current client of this provider

On the first day that they come, I think they need to sit down with the client and assess their needs instead of jumping right in. I would like to see a little bit more versatility in the caregivers.

Provider Response

Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

January 12, 2021

By CYNTHIA A

I am a current client of this provider

They are really a big help. They even help me get my groceries. I can get my supplies all at once.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

January 05, 2021

By DOROTHY Y

I am a current client of this provider

I like the house keeping. They also help me drive and get around. I like that they try to keep me informed about changes.

Provider Response

Dorothy, thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

December 17, 2020

By CARATHENE C

I am a current client of this provider

They are nice and help me with what I need. I really like the personalities of the caregivers that come into my home.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

December 14, 2020

By JAMES W

I am a current client of this provider

There are some things that I can't do without the agency's help. My medical problem that I have impedes my ability to do things. The agency is contentious and on time. They provide whatever services that I require.

Provider Response

Thank you so much for taking the time to leave this wonderful review, James. We are so glad we were able to make you feel better!

December 01, 2020

By MARIAN W

I am a current client of this provider

The people they send are really well trained. There are a couple that are awesome but I have not seen them in a couple of months. I have had a few newer caregivers as of late. I think they are very good. They call to check up on me and see how I am doing.

Provider Response

We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

December 01, 2020

By GAYLE T

I am a current client of this provider

Most of the time they didn't do much at all, they would just sit,. Some people got involved but not often. They needed to be more consistent, they had a hard time finding caregivers.

Provider Response

We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, not to sit around and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

November 16, 2020

By JOSEPH C_1

I am a current client of this provider

The caregiver watches my husband completely. The caregiver is late and calls the scheduler and tells them that they will be late. We need to know what to do. We want better commutation. They do not get back to me.

Provider Response

Joseph, thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.

November 16, 2020

By JANET M

I am a past client of this provider

They did send a substitute if the caregiver called off. They need to make sure that we get all of our time. Often times, providers left too early.

Provider Response

We were obviously very sad to read that you haven't had a perfect experience, Janet. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

October 06, 2020

By ROBERT EUGENE S

I am a current client of this provider

There's only been one person that has come that seemed like she didn't know what she was doing. Just one thing we've had a problem with, is my dad would get familiar with someone, and then they would send someone new in. It's a huge thing when you have to change the person that's taking care of the person.

Provider Response

Thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will do our best to make sure that you have more consistent caregivers and please feel free to email us if this is not happening.

September 21, 2020

By JOHN E

I am a current client of this provider

We didn't know how many hours we needed for assistance so we did a split shift which caused them to not assign us regular aides which makes it hard for a patient with Alzheimer's. They need to get their scheduling down. There is a lack of scheduling and they don't let us know who is coming and when. We had a few aides we didn't want to return.

Provider Response

John, we are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

September 10, 2020

By ROY S

I am a current client of this provider

They prepare my meals and do house work. They need to get the scheduling straightened out.

Provider Response

Roy, thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.

August 18, 2020

By SUSAN G_1

I am a current client of this provider

She gets her up. She helps her to get along. I like the caregiver.

Provider Response

Thank you for taking the time to give us a five-star review, Susan. We are so glad that we are able to provide excellent care for your family.

July 08, 2020

By MARIE H_1

I am a current client of this provider

I wish she would help her to get more water or food. She needs more help with that now. I feel they don't always have good enough staff. Some of the younger caregivers don't do as well.

Provider Response

Marie, we are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed.

May 20, 2020

By MARIANNE AND HAROLD S

I am a past client of this provider

My dad couldn't get up and his caregiver helped him shower and clean the house. The caregiver was really good, we would've loved to have him back.

Provider Response

Thank you for taking the time to leave this excellent review. We are honored to have been able to assist your father in his daily life.

April 13, 2020

By GLENDA K

I am a past client of this provider

They need to vacuum so that I can breathe normally. They could do a little bit more for housekeeping. That would help tremendously.

Provider Response

Glenda, thank you for taking the time to leave this review. We are sorry to hear that our caregivers were not providing the care you needed them to provide. We will communicate this with the office teams so that we can devise a solution.

March 24, 2020

By WYNTON P

I am a current client of this provider

The overall care, the cleaning, it's all perfect, it wasn't really one thing. I only have one caregiver so far and she is awesome.

Provider Response

Thank you so much for your 5 Star review. We are so honored to be able to assist your family and appreciate you taking the time to leave us positive feedback!

February 12, 2020

By MARGARET F

I am a past client of this provider

All we required was companionship and they filled this need. In our case, we had some days when no one showed up and they could not find a replacement.

Provider Response

We are so sorry to hear that we were not able to provide a caregiver when you needed them Margaret. We will communicate with our office teams to figure out how to resolve this issue for future clients. Thank you for bringing this to our attention.

January 09, 2020

By VIRGINIA G

I am a current client of this provider

It's been just what we needed. We've been delighted with the girl they've sent us.

Provider Response

Thank you for leaving this excellent review Virginia. We are so happy to be able to provide an incredible caregiver for you and your loved ones.

December 05, 2019

By HAROLD B

I am a current client of this provider

I just don't enjoy dealing with the office staff. They can improve on communication.

Provider Response

We are so sorry that you did not have a stellar experience with our teams. We will be sure to communicate this dissatisfaction with our accounting office and leadership. Please feel free to email us if you need to speak with a member of leadership about your specific case. We hope to have your matter resolved professionally and accurately.

November 21, 2019

By DIETRICH R

I am a current client of this provider

They make sure I have all the care I need. I usually have two people here 24/7 for my conditions. I like the way they listen to my complaints and concerns, and they try to make changes to accommodate me.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

November 14, 2019

By WILLIS W

I am a past client of this provider

They need to show up on time. They need to make sure they are on time.

Provider Response

Thank you for leaving this feedback, Willis. We understand that having consistent and reliable care is very important to you and your loved ones. We will work with office teams to figure out the best way to resolve this issue for the future.

November 14, 2019

By HENRY P

I am a current client of this provider

They have made my life easier by being here. I like that they are on time and keep up with him better than I can.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

July 30, 2019

By Anonymous_2142

I am a past client of this provider

They could have taken him to the senior center that he likes to go to. They can have better communication. They were supposed to be here at a certain time, and I would get a call way after the fact saying that they aren't showing up. By then, I had already left.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

July 29, 2019

By TRINA M

I am a current client of this provider

The aide provides everything I need and helps me get my bath. They prepare my food, and if I need my medicine, she gets it for me. I like my aide, and I just like the people who I can talk to.

Provider Response

This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

July 29, 2019

By DEREK M_2

I am a past client of this provider

She was just here, and she took care of everything. She was amazing. The caregiver was excellent.

Provider Response

Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.

July 23, 2019

By SHIRLEY L_9

I am a current client of this provider

They provide companionship. She is her best friend. They are in constant communication if something is going on. They take the time to let me know if the caregiver is not coming. If they didn't tell me it would be an off day for her. The caregivers are very nice and knowledgeable.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

July 12, 2019

By CARRIE C_1

I am a current client of this provider

The people in the office don't communicate very well. My caregivers are usually really caring and care about me.

Provider Response

I am pleased to hear that the office team swiftly addressed your concerns. Thank you for taking the time to provide this feedback. It is our pleasure to serve you.

July 12, 2019

By SHARON B_17

I am a current client of this provider

I can't do much by myself, it's major help to me. I would like them to call me when they say they will. You don't always hear back from them.

July 12, 2019

By GUSSIE S_1

I am a current client of this provider

They have people that come in and help me with bathing, fix me food, make the bed, and clean the toilets and room. I like that they try and provide good help as much as they can.

Provider Response

I am so pleased to hear that our caregivers have been showing improvement, and that this improvement is making a difference in your life. Thank you for taking the time to provide this feedback, and for your continued confidence in our services. It is a pleasure to serve you.

July 12, 2019

By KAREN J

I am a current client of this provider

They take care of the house. When I have very low energy days, she takes care of everything. So far, all of their ladies have been very nice, professional, and reliable.

May 30, 2019

By WILLIAM F

I am a past client of this provider

They were always on time. They kept me informed about what was going on.

Provider Response

We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

May 17, 2019

By TERRELL W

I am a current client of this provider

Most of my family is at work, so it really helps me out. They help me out during the day instead of me being by myself.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

May 17, 2019

By LOUISE F

I am a current client of this provider

I can't do everything like I used to, but they do the things that need to be done. The caregivers they send over here have been alright. They do everything they are supposed to do.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

May 17, 2019

By CHRIS M

I am a current client of this provider

The caregiver is above and beyond to care for my loved one and has been a very good companion. I haven't had any problems since this caregiver has come into our lives. I like the caregiver that comes to care for my loved one.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

May 17, 2019

By LILLIAN B

I am a current client of this provider

I go out of town, and they are there when I need them to be there. They always have someone there when they are supposed to be there.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

April 29, 2019

By Anonymous_1836

I am a current client of this provider

They help me by giving me tips to help improve my independent walking. They have had more of a concern for me. I think that they could show more concern about my progress and things of that nature.

Provider Response

Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

April 24, 2019

By ANDREW D

I am a past client of this provider

He made him very happy. He helped with my husband and my husband listened to him. The gentleman he sent me was great. He was very good with my husband.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

April 17, 2019

By MARIE H

I am a current client of this provider

If I didn't have them, I couldn't work. They are a necessity. The caregiver I have has a very natural smile, and my mother responds to someone being pleasant and smiling. If she are people that aren't smiling, my mother will be upset. My caregiver is always giggling and interacting with my mom. I like the fact that they are not going to sit and be on their phones all day. Their phones are used to sign in and sign out. They have high expectations of their help, and they check on them personally to make sure the expectations are being fulfilled.

April 17, 2019

By TONY E_1

I am a current client of this provider

If it wasn't for the services, I probably wouldn't have made it this far. My family has passed away and if it weren't for my caregiver helping me, I wouldn't have made it. The Caregiver I have is excellent. I don't have to tell her what to do.

Provider Response

Thank you so much for the kind words. It is truly an honor to help you. Thank you for entrusting us with your care.

April 12, 2019

By Anonymous_305

I am a current client of this provider

I don't know what I'd do without her. My caregiver is wonderful. She's a nice person and does her work with no complaints at all.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.

March 26, 2019

By VIRGINIA P_1

I am a current client of this provider

They have helped me become more independent. They have cleaned up things I have been meaning to do. They do light housekeeping, they run errands, and they check the mail. I can't even find a word to describe how much I love the company. I like their friendliness, the way they feel for people, and that they have compassion. They share a lot of information to help comfort people and give people a better way of living.

March 25, 2019

By SALLIE M_1

I am a past client of this provider

I would have liked better communication and someone to be there when you need them. They lacked in communication and scheduling.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

March 25, 2019

By Anonymous_1714

I am a past client of this provider

They got her up and about. I think the help that comes in could be cleaner. Her room stunk all the time and I don't think they were very attentive.

Provider Response

We are so sorry that you did not have a stellar experience with our services. We will be sure to communicate this dissatisfaction with our office teams. Thank you for taking the time to leave us a review.

March 25, 2019

By RODNEY M_1

I am a current client of this provider

They help the most by changing my pull-ups because I am incontinent. I need nighttime pull-ups.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

March 20, 2019

By LINDA C H_2

I am a current client of this provider

They have always covered my needs. I like that they are very dependable and very friendly.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

March 12, 2019

By Anonymous_1693

I am a current client of this provider

They have made my loved one's life easier with showering and getting ready. They need to have better communication with the people that they staff.

Provider Response

Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

March 12, 2019

By HASSIE H

I am a current client of this provider

They found someone who can relate to my wife. They take my wife downtown. I finally got a caregiver that I liked. The office coordinated that for us.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your wife. Thank you for entrusting us with her care.

March 12, 2019

By ROBERT W

I am a current client of this provider

They are able to find a substitute when our normal caregiver can't come. I like that they come and clean him up every morning. That is good for us because of or age.

Provider Response

Thank you so much for your kind words! We are glad to be able to assist you in your home.

February 26, 2019

By FRANCES J

I am a current client of this provider

The problem I have with them is that they have not gotten me a full-time, permanent caregiver. I would like them to correspond with their clients a little better by informing them of information that they need. They just don't communicate with their clients.

Provider Response

Thank you for leaving us this valuable information. We are so sorry that you had a less than perfect experience. We will be sure to coach and train on teams on timeliness and communciation. Our values support compassionate care with a great attitude, therefore, if this was not your experience, we sincerely apologize. Please email us to give any additional details or to speak with a leader who can make your customer experience a positive one.

February 26, 2019

By WILLIAM R_4

I am a current client of this provider

They have consistency in care. Flexibility wise they have providers who give great care.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

February 25, 2019

By WENDY S_1

I am a current client of this provider

She gets me going instead of laying in bed. I am very happy with that. My life is improving. The caregiver I have is cheerful and gets her work done promptly. It has made me feel a lot better.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

February 25, 2019

By GEORGE N

I am a current client of this provider

They help me with my meals. I like the caregiver that I have and she likes me.

February 19, 2019

By RICHARD W_1

I am a current client of this provider

The girl that comes by is just helpful. She doesn't have any problems and she is helping me take care of mine. They've done a pretty good job. They're precise when they come.

February 14, 2019

By CYNTHIA S_1

I am a current client of this provider

They help me with my self-care, and they do the things that I can't do. They're caring and attentive.

January 30, 2019

By ISAAC D_1

I am a current client of this provider

I think they could be more dedicated. Sometimes I think they're not as dedicated as they should be. They could stay off their cells phones and be more attentive to the patient. When we have no nurse, it gets left up to me to take care of him. They called me yesterday, and nobody was available to come in, so no one showed up.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that you have not been satisfied with the services provided. We strive for all clients to be completely satisfied. We will work with the caregivers as well as the office team to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

January 29, 2019

By JESSIE L

I am a current client of this provider

My quality of life has improved. I need assistance in getting dressed and they do things that I am unable to complete. The workers are serious and they review with me what they were given to do and how they can help me. They ask me what I would like them to do first. They each come in and assist me.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 14, 2019

By BARBARA H

I am a past client of this provider

They did the minimum of what they had to do. They should exceed expectations and do what needs to be done. I would like them to have quality people that can work and be responsible.

January 14, 2019

By MICHAEL J D_1

I am a current client of this provider

It's wonderful. I'm handicapped myself, so I have to use a walker and he's in a wheelchair. We have to have someone here to take care of him, so it's very necessary. They are very prompt and are usually here every time we need them.

Provider Response

Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.

January 07, 2019

By GENE L

I am a current client of this provider

They take care of my husband the way they should, without me having to ask. It makes things easier for me to get things done. Sometimes there's too many changes with the caregivers, which causes confusion. We had two caregivers who were excellent and more experienced. Younger caregivers wait to be asked before they help.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 07, 2019

By Anonymous_1232

I am a past client of this provider

It would have been nice to have someone to vacuum if my cleaning person couldn't come. I didn't use them that often, but it was good because they were kind to me. Everyone was very kind. They could have done a few more things considering the fact that they were costly. I wanted to go out in the car every once in a while.

Provider Response

Hello, We are sorry to hear you didn't have a 5 star experience. We are so glad to be able to help you when needed. Please allow us to make your experience even better next time.

December 18, 2018

By LOIS F_2

I am a current client of this provider

They are reliable and are there every day. I appreciate that I get phone calls back immediately with any questions or concerns that I have.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

December 15, 2018

By GREGORY C_1

I am a past client of this provider

It put me in a difficult spot when we found out that they couldn't provide the services. Care Advantage needs to make sure that they can provide the services before they select the client. They need a better screening process.

Provider Response

I am sorry to hear that this was your experience with our agency. This has been addressed, and going forward we will ensure that you and any one who uses our service can be completely satisfied with the services that they receive.

December 06, 2018

By DANNY D

I am a current client of this provider

By caring for my husband they make my life easier. They listen to the patient and they try to do what they ask.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

November 29, 2018

By SANDRA D_7

I am a past client of this provider

Many caregivers were not capable or did not know what was needed to take care of me. The caregivers were brought out here and did not know what was needed and required of them.

Provider Response

I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

November 29, 2018

By MARIAH C

I am a current client of this provider

I am able to go to work because someone is caring for my daughter. They seem to do a good job with scheduling, even if the normal caregiver that comes isn't available to come.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

November 27, 2018

By PATRICIA N_1

I am a current client of this provider

It has taken away a lot of stress to have the services. They pay attention and give good care.

Provider Response

Thank you for this positive feedback! It's our pleasure to serve you.

November 20, 2018

By RUTH H_9

I am a current client of this provider

The caregiver just feeds me. I am very thankful that these services are available to me. I have had my nurse for so long, she is the only person that I know from the agency. I just know the agency's name, I am just there for the nurse that I have.

November 12, 2018

By HORACE L_1

I am a current client of this provider

They help my loved one, and they do what is needed. I appreciate that the caregiver is on time.

Provider Response

Thank you for this positive feedback. It is a pleasure to serve you!

October 25, 2018

By KATHRINE H

I am a current client of this provider

She's hard to take care of but the caregivers do a good job at it. They don't call us and let us know when the caregivers are coming or not. They wait until the day to let us know.

October 25, 2018

By HARRY W

I am a current client of this provider

They do the light housework and take care of my husband when I am not home and is cheerful. I think they should ask the client what type of caregiver they are looking for.

October 19, 2018

By DANIEL S

I am a current client of this provider

They provide me with a caregiver and nurses. It's fine. I like everything they do.

October 12, 2018

By MARY L A_1

I am a current client of this provider

They've made my life easier. They give me good care.

September 28, 2018

By RICHARD N_4

I am a current client of this provider

They provide companionship for my husband. They also help with the daily chores that he requires. It eases my workload. The scheduling has been easy. The caregivers have been professional and very pleasant to be around personality-wise.

Provider Response

Thank you for this positive feedback! This is so wonderful to hear.

September 28, 2018

By KATHLEEN G_4

I am a current client of this provider

My shoulders and my knees are shot. They hurt when I clean the house. I can barely bath and do the basics. I can take care of personal things. A lot of this has been companionship. I have someone to talk to. They are helpful, friendly, and nice.

Provider Response

Thank you for this wonderful feedback. I am so sorry to hear that you are experiencing these issues with your shoulders and knees, but happy to hear that we have been able to assist and make things a little easier.

September 28, 2018

By ARLENE D

I am a current client of this provider

The caregiver stays with her and gives her some company. The interview at the beginning was good. We were on short notice to find someone, and they came right out to talk to me and all of the followups were very prompt.

Provider Response

Arlene, thank you so much for taking the time to share this wonderful feedback. We appreciate your continued confidence in our service, and look forward to continuing this relationship.

September 24, 2018

By RENEE N

I am a past client of this provider

We only used them for a short time. The people they provided were professional and good.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 22, 2018

By Anonymous_76

I am a current client of this provider

They should have more choices as far as the caregivers go. They weren't upfront about who was a licensed nurse.

Provider Response

Thank you for this feedback. I would love the opportunity to speak further with you regarding your comments. If you would please contact Olivia Jones, Senior Vice President that would be greatly appreciated. We take this feedback seriously, and we have no means of reaching you to follow-up. I hope we will hear from you soon.

September 20, 2018

By MICHAEL H_4

I am a current client of this provider

The nurse I have is outstanding.

Provider Response

Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

September 17, 2018

By ETHEL S_1

I am a current client of this provider

They don't make my life easier at all and they don't do anything. They just sit down. When they come here they act like they are dumbfounded. I have to tell them what to do.

Provider Response

I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. I have shared this feedback with the office team, and you should see an improvement going forward. Thank you for allowing us the privilege of serving you. We appreciate you taking the time to offer this feedback.

September 17, 2018

By DONALD E

I am a past client of this provider

They helped with changing and cleaning him. They took care of him. With everything that they said they would do and what they had done, they were pretty nice.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 12, 2018

By EMMA W_1

I am a past client of this provider

They came and complained. They didn't do the work. The caregivers that came weren't very conscientious in their work.

Provider Response

I am so sorry to hear that we let you down. At Care Advantage we make every effort to ensure that our clients can be completely satisfied with the services they receive. I apologize that this was your experience with your caregivers. We take this feedback seriously, and will address these concerns to ensure that going forward anyone who contracts our services can expect excellence.

August 31, 2018

By ANTONIA R

I am a past client of this provider

They helped us the most by helping her bathe and change. They kept her company. We had problems with the aides that were coming to help out because sometimes they didn't show up.

August 31, 2018

By Anonymous

I am a past client of this provider

They cared for my loved one when we were sleeping and not there. There were different caregivers that came. Some were good and some weren't. One just sat and watched TV while another one did a lot more.

August 28, 2018

By HENRY Y

I am a past client of this provider

They gave really good services. They did everything I needed to be done. They could have better organization and communication.

August 20, 2018

By CLARA H

I am a past client of this provider

My mother was not cooperative with the caregivers. They helped her the most with her speech. If I left a message for the administration, they did not let their caregivers know. I love the speech therapist they provided us with and the physical therapist.

August 16, 2018

By WILLIE B

I am a current client of this provider

They cook and clean for me. They do their job, and they are great.

August 14, 2018

By ROBERT B

I am a current client of this provider

If they weren't here, I wouldn't be able to get the things done that I need to. They do alright. I would recommend them.

August 14, 2018

By ESTHER C

I am a current client of this provider

I have to come over and do the things that they should be doing. They do not have a positive impact on my life. I have had a negative experience with them from the start. They need to get the girls to come out here and stop saying that they don't have anybody when they are supposed to have 150 employees.

Provider Response

Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

August 13, 2018

By ALICE T

I am a current client of this provider

She sat in my living room and ate her food. I had to tell her that my living room is not for her to be sitting and eating. She left her container with a drink in it sitting on the floor. I don't know why she did that. She thakes what older people say personally. My mom has dementia so she says stuff that is not quite right. Somebody who is in this business should know better than that. My mom is not receiving any care right now, but the quality of care my mom had was not good. I already called in. I asked for a different caregiver, but in the meantime my mom went into the hospital. She should be out of the hospital today, and they are supposed to be looking for somebody different to start on Monday. They were not happy when I reported the caregiver. I was told that sometimes it takes a while to get the right fit. I was hoping the first lady would be fine, but I understood that I might need to call back and get a better fit.

Provider Response

Dear Alice: Thank you for taking the time to provide this valuable feedback. I am sorry to hear that your mom was hospitalized. I apologize that you had an unpleasant experience with a particular caregiver. We will certainly work to ensure that the next caregiver is a perfect fit for your mom. The appropriate disciplinary measures will be taken, and we will implement additional measures to ensure that going forward you, and others who use our services can be completely satisfied. Thank you for allowing us to serve you.

July 31, 2018

By REBECCA B

I am a current client of this provider

It is an organized system, so I know what to expect. They have a system to their care. For example, dinner is always at 5:30.

July 30, 2018

By LARIN A

I am a past client of this provider

It took me a while to get the service approved and started, and there was a lapse after three services. I found the scheduler to be hard to deal with, and they were unable to provide a qualified caregiver.

Provider Response

I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. If you do decide to give us another try in the future, please contact me directly at 804-323-9464 so that I may personally handle the arrangements.

July 25, 2018

By CALVIN B

I am a current client of this provider

They are punctual and they know his needs without me having to tell them. They are easy to contact and the services are great.

July 18, 2018

By MICHAEL P

I am a past client of this provider

They helped the most by just being there for us. They were attentive and outgoing.

July 17, 2018

By PAUL W

I am a current client of this provider

It really has improved my life. She is good. Her help with getting me back and forth between the bathroom and cleaning the house, helped me the most. I would recommend them to others. My caregiver is outstanding. My caregiver was on time, nice, and courteous.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

July 13, 2018

By BETTY R_2

I am a current client of this provider

It has a major impact because I still work full time and my mother has Alzheimer's. She likes consistency and to know that the same people are coming. I've had some major issues, and some of it isn't their fault with people not showing up. I don't know if the scheduler is overloaded, but we've had some scheduling issues. Things are better now that I have two permanent caregivers.

June 28, 2018

By JOHANNA P

I am a past client of this provider

They came and checked her blood pressure and did physical therapy, they never rushed, they took their time. They were very friendly and reliable, they always took their time and did their best.

June 28, 2018

By MARTIN T

I am a current client of this provider

If gives me the freedom to go do the things that I need to do knowing that he is safe at home. They communicate well with me and if I call them, they respond quickly.

June 27, 2018

By ELEANOR M

I am a past client of this provider

I was mostly confined at that point but they made things better for me. It was nice to have the care at home in my apartment.

June 21, 2018

By GEORGINA O

I am a current client of this provider

The services help because I don't have to come and help with anything that Georgina needs. Having someone there with her has helped. They are constantly changing the caregivers. This is the 4th one we've gone through.

June 20, 2018

By CAROL I

I am a past client of this provider

When she came, my blood pressure shot to the ceiling. I was so angry at her lack of work. I would like their people to know they should be conscientious about their work. I didn't want just people coming off the street looking for a job.

Provider Response

Dear Carol: I apologize that this was your experience with a particular aide. At Care Advantage, Inc. we pride ourselves on our stringent background screenings. Please be assured that it is never our intent to just hire people off of the street. We always look for compassionate individuals. Again, I apologize that this particular nurse aide was a disappointment. I noted that you are a past client. Should you decide that you would like to give our services another chance, please feel free to contact me directly, and I will personally handle the arrangements. I can be reached at 804-323-9464. Best Regards, Olivia Jones

June 13, 2018

By ed c_2

I am a past client of this provider

I thought that they were taking fair care of him, but he thought that he was being neglected. His biggest complaint was that they would just be on their phones. They were very conscientious and they were receptive to his needs. If he said he wanted something to eat, they would cook for him. It was always when he asked, never just on their own.

June 13, 2018

By LORRAINE D

I am a current client of this provider

She really does her job and supports us. She is very good at getting along with my loved one and helping her. The individual that works with us is excellent, but the support for her and the confusion by the staff at times is not the greatest.

May 30, 2018

By DELORES C

I am a current client of this provider

They did a lot of things for me that I can't do like vacuuming and scrubbing. The caregiver was a big help, she knew exactly what to do for me after her first shift. I have had four different caregivers in my house and I don't want to have so many different caregivers coming. There was a caregiver that I liked, but she got assigned to someone else.

May 29, 2018

By Anonymous

I am a current client of this provider

They have been there when I have needed them and they have done what they need to do. The person that signed me up said that they had a perfect match, but the caregiver could hardly get up my stairs. The client can hardly walk on their own, so that seemed dangerous. The last caregiver that I used was awesome.

May 29, 2018

By BURNER W

I am a past client of this provider

I could trust the caregiver and go out. I left my husband with her and was able to go out which I hadn't been able to do in a long time. Care Advantage was very good, we had a wonderful caregiver.

May 29, 2018

By CHARLES W

I am a current client of this provider

I can walk around now much better now than I did before. The first caregiver was there to help me exercise and I got to the point where I could walk the whole block.

May 25, 2018

By ELISABETH S

I am a current client of this provider

I still have a ways to go. I am doing things I didn't know I could before. They encourage me. They are just wonderful. They are very caring, they work with me, they reassure me, and in every way they are outstanding.

May 24, 2018

By Anonymous

I am a current client of this provider

Some days my caregivers go over and beyond and some days they do nothing. I would like the caregivers to leave their cell phones and help me with housework.

Provider Response

Dear client, we truly appreciate your continued confidence in our services. Thank you for taking the time to offer this critical feedback. Our caregivers are not supposed to be on their cellular devices while in the home. We will send out a reminder to all caregivers to address this issue. If you do not see an improvement, please reach out to your local office and let us know right away so we can take the appropriate disciplinary action. Thank you for being one of our clients, you are important to us!

May 17, 2018

By MARY S

I am a current client of this provider

They have made life easier because my mom is getting care and she doesn't have to be in a nursing home. They could improve having more staff available.

May 17, 2018

By RUBY A

I am a current client of this provider

Their care has improved daily life all around because I have help now. The general overall work she has provided has helped me a lot because it gives me some free time. They caregiver is great, they are always on time.

May 15, 2018

By DAVID H

I am a current client of this provider

They assist me with my wheelchair. I like that they are reliable.

May 14, 2018

By DOROTHY C_1

I am a current client of this provider

When they cannot fulfill the order, they need to staff my mother wit someone and they have not been able to do that. It causes me to lose money and miss appointments that are important to my life. They need to have better staff and more supervision of their people. They need to have more skilled and trained caregivers they need to be able to fulfill the demand that they have created.

April 25, 2018

By NANCY Y

I am a current client of this provider

I have been very fortunate by only having two caregivers who were very sympathetic and very knowledgeable. They keep her company, feed her, and do activities for her.

April 23, 2018

By HAMLIN M

I am a past client of this provider

It would have been different if they would have told me the caregivers were new. It put stress on me. Care Advantage should have communicated with me and told me what was going on with their company before sending people to my house.

Provider Response

Dear past client, I am so sorry to hear that stress was added as the result of our communication. Our mission is to provide peace of mind, and to be a solution to those in need, and we clearly did not fulfill that with you. I have addressed your concerns with our office team. We have discussed the importance of clear and candid communication at all times with those who contract with us for service. It is my hope that our plan of correction will help to ensure that going forward this will not be a concern. Thank you for taking the time to provide your feedback, it is so important to us.

April 20, 2018

By TEO P

I am a past client of this provider

If I hadn't been there, my loved one wouldn't have been cared for. The caregiver did almost nothing. I was doing the same work I did before she came and even more.

Provider Response

I am sincerely sorry that you had an unpleasant experience with a particular caregiver. We make every effort to screen and ensure that caregivers are a good fit, however, in the event they are not, we are happy to send a replacement. I know that you are no longer receiving our services. If your situation should change, please feel free to reach out to me directly, and I will personally work with you to create a much more positive experience. Thank you for taking the time to provide this feedback.

April 20, 2018

By FULCHER R

I am a current client of this provider

They have a lot of good people working for them who have a love for what they do. It helps me know that he's in good hands and I don't have to worry about anything.

April 12, 2018

By VIRGINIA S_4

I am a current client of this provider

The only reason that I use Care Advantage now is because of one of the caregivers that they send. They are inexperienced. The people in the past never showed up and things like that. It has been difficult because of circumstances. I do not like the rate that they want to propose. I cannot give the extra money that they are proposing.

Provider Response

Dear Ms. Virginia, I want to personally thank you for sharing your feedback with us. Your satisfaction is our top priority. I am pleased to hear that you have a caregiver now that is a great match. Please know that anytime there is an issue with a caregiver, you can speak with the office team, and we will work expeditiously to resolve it. As it relates to the increase in the rate, please reach out to me directly to discuss further. As you may know, it has been several years since an increase was implemented, and with the rising cost of doing business, we conducted a thorough review of the market to ensure that our increase was fair and equitable for both the company and our valued clients.

April 12, 2018

By CAROLINE H

I am a current client of this provider

They do their job and they are kind. I know that I have a really good person. The way it is now is much better than it was because my caregiver has plenty of responsibilities of her own, and they include taking care of me since I can't walk.

March 23, 2018

By Anonymous

I am a current client of this provider

I was told that they can get caregivers here on a varied schedule, but now it's not as they said. We don't have consistent caregivers. I would like them to line up somebody to come for Tuesdays and Thursday mornings, but they couldn't find anyone for these days.

March 23, 2018

By PATRITA A

I am a current client of this provider

Care Advantage is on time, and they have a good attitude. They don't use their cell phones while on duty. Care Advantage takes good care of me.

March 16, 2018

By CORA D

I am a current client of this provider

I had a couple of girls that didn't work out good and I called and now I have a girl that I like and I also like the way she works. They help me so much because my leg aches. I like to have a clean house and other different things that I can't do.

March 12, 2018

By Anonymous

I am a current client of this provider

It all depends on the caregiver that comes to my house. Some are very good and some are very poor workers. When good workers are here they help my life out a lot, but when poor workers come it makes my life pretty difficult.

March 12, 2018

By JACQUELINE N

I am a current client of this provider

There have been some absolutely wonderful caregivers both times that I have used the service, but there have also been some very poor caregivers. It has been extremely varied. The best part of what they provide is companionship, but they also keep us alerted to any medical concerns.

February 06, 2018

By rflexible

I am a current client of this provider

The Chesapeake nurse supervisor didn't show up, didn't call to let me know that she wasn't showing up, didn't answer my call when I phoned her an hour after she was supposed to be here, and I still haven't heard from her. Office scheduler frequently does not tell client when aide will be late or not coming. Notice needs to be at least a day in advance to plan for other appointments, order for rx pick up, and grocery pick up. Not able to take a nap when expecting aide, but I couldn't do so because I've been expecting visits from Care Advantage all afternoon. Instead of preventing stress and making life easier, it is disruptive, especially for people with disabilities and in pain. How difficult is it to assign someone the responsibility to plan arrivals in advance?

Provider Response

We are sorry to hear about your experience, we understand that consistency and reliability is important to you and your loved one. We will look into this to determine how we can improve upon our service. Thank you for taking the time to leave this review.

December 19, 2017

By TERESSA S

I am a current client of this provider

The aides from Care Advantage aren't exactly reliable. We never knew if the aide from Care Advantage would show up, so I have had to get off work for them.

December 12, 2017

By EDNA E

I am a past client of this provider

This is the second time I've used Care Advantage. I also used them when Edna broke her hip two years ago. I think I needed someone really quick, and I had the paperwork from Care Advantage. I think matching us with the caregiver made all the difference.

November 21, 2017

By WILLIAM L

I am a current client of this provider

Care Advantage is very reliable about providing a caregiver. I guess the biggest impact Care Advantage makes is that I can leave my dad while I'm at work and not worry about him.

November 21, 2017

By PATRICIA T

I am a past client of this provider

I would tell a friend that Care Advantage's office tried to help me, but the caregivers weren't good. I had to provide services while the caregivers were there.

November 13, 2017

By BILLIE T

I am a past client of this provider

I would say that it's really expensive. We needed 24 hour care, and I couldn't do that myself. They were able to fulfill that need.

November 13, 2017

By THOMAS W

I am a current client of this provider

I don't like the app that Care Advantage has, I don't like the caregivers bringing their cellphones, and Care Advantage has just not gotten our schedule right. With how many times we go through schedule you think they would get it right. They make it more stressful.

October 24, 2017

By RUDOLPH O_1

I am a past client of this provider

I would tell a friend that Care Advantage had very respectful, pleasant people who were willing to do whatever they were asked to do. Care Advantage certainly made things easier because my spouse was not able to help me as much after my surgery.

October 19, 2017

By MARY C_27

I am a current client of this provider

The caregiver that Care Advantage has sent cannot lift Mary and she wasn't told exactly what she would need to do with the care. The services are a lot of help, but if Care Advantage had told the caregiver more about the case they could have sent someone else.

October 19, 2017

By WILLIAM M_19

I am a current client of this provider

My caregiver is wonderful from Care Advantage. Some of the people that they send me on weekends do not always show up, though. Care Advantage has made my life easier because my caregiver watches me while I exercise.

October 18, 2017

By EMMA G_2

I am a past client of this provider

Care Advantage was really pleasant and tried to be helpful. Care Advantage made life better by giving me peace of mind knowing someone was with my mom while I was at work.

October 17, 2017

By WALLACE W_1

I am a current client of this provider

Care Advantage gave me a good companion. Care Advantage has helped the most by helping me take a shower.

October 16, 2017

By SANDRA W_1

I am a past client of this provider

Care Advantage is negligent when you need them. You call them and 95% the time they don't answer and they won't return calls. Care Advantage could have been more concerned about me when I got out of rehabilitation.

October 16, 2017

By YETTA S_1

I am a past client of this provider

Care Advantage has very caring caregivers and they are prompt in providing services. Care Advantage does an excellent job meeting my loved one's needs.

September 21, 2017

By KRISTEN H

I am a past client of this provider

I wouldn't recommend Care Advantage because it has to do with accommodating the hours I needed. I have little to no motor skills, so I can't cook. I can't flip things or stir things. I don't walk, and I can't push a vacuum.

September 15, 2017

By ROBERT G_3

I am a current client of this provider

We've been with Care Advantage for a couple years, and the care has been spotty. Usually we have trouble on the weekends with getting staffing. A lot of times they'll say they have a caregiver that is scheduled, and they usually don't show up. For the last five weekends, no one has showed up. If the caregivers don't show up, it's very impactful. I can't plan anything. There were times that my daughter would have an event and we would buy tickets, and we couldn't do it. The fact that they're not reliable is impactful. As far as an impact on Robert, having an aide is very positive.

September 15, 2017

By MELVIN S

I am a past client of this provider

I'd tell people that Care Advantage gave quality care and they were prompt. The service helped the most by giving quality care to my father.

August 25, 2017

By FRANCES B_2

I am a current client of this provider

Care Advantage is very friendly, attentive, and long lasting. One of the caregivers from Care Advantage saved my mother's life. She enjoys their company!

August 25, 2017

By PATRICIA T_2

I am a past client of this provider

Care Advantage doesn't send you the same caregiver on the weekends. Generally, they did a good job keeping the caregiver the same during the week. The services helped the most by being with my mother so that I could run errands. They kept my mother company.

August 18, 2017

By MARYLOU M. W

I am a current client of this provider

The caregiver that we have with Care Advantage is reliable. The office staff is not reliable and I have wanted to stop the service. The service of Care Advantage is very helpful with what my mother needs.

August 18, 2017

By GLENN O

I am a past client of this provider

Care Advantage kept losing the paperwork and the administration was not responsive. The services were distressing because the caregivers couldn't help me. The administration of Care Advantage could have squared away their paperwork and sent the caregivers. That would have made things a lot better.

August 18, 2017

By PATRICIA R_4

I am a current client of this provider

I would probably refer Care Advantage to others. However, my biggest issues are with caregivers that regularly don't show up for scheduled appointments, and the office staff is also difficult to communicate with over the weekends. The services with Care Advantage could improve by letting me know whether the caregiver is arriving this weekend. Additionally, calls to the local office result in a list of names of people without any indication of their department. I've requested that this be fixed, but no work has been done on this regard.

August 18, 2017

By Anonymous_474

I am a past client of this provider

Care Advantage should have had better communication and a more responsible staff to work with. My life was easier because there was someone with my loved one while I was at work, so I was not concerned about their safety.

August 18, 2017

By NIRMALA G

I am a current client of this provider

The caregivers that Care Advantage has sent have been okay, and some are not that great, but when I would call the office they would make sure to fix my problem. I don't have to take care of my sister anymore because of the caregivers.

July 31, 2017

By JANICE C

I am a current client of this provider

I would tell someone that the aid from Care Advantage is very good. They have helped me find the right caregiver for my mom. The caregiver from Care Advantage will bathe my mom, get her dressed, fix her meals, get her out to walk, and take her on wheelchair rides.

July 28, 2017

By LARRY H_6

I am a current client of this provider

Care Advantage provides excellent care and caregivers. The lady they send is very good. Care Advantage makes my life easier by actually caring for me. They are generally concerned about me.

July 27, 2017

By JANE A_1

I am a current client of this provider

Care Advantage has good workers and they are just a nice company. I don't have to do anything, the caregiver does it all.

July 26, 2017

By EVELYN W_5

I am a past client of this provider

We were happy with the services from Care Advantage, our caregiver missed quite often though. The service from Care Advantage was such a great help, it gave me great peace of mind.

July 17, 2017

By BEULLA ANNE M

I am a past client of this provider

Care Advantage should screen their employees. Care Advantage needs to improve their communication and the consistency with the quality of the caregivers.

July 17, 2017

By ELMER A

I am a current client of this provider

My current caregiver from Care Advantage has only been here twice. There are a few things that we have to work out together. The caregiver does what I want her to do and what I want her to continue to do.

May 19, 2015

By Vicky18

I am a friend or relative of a resident

We use Care Advantage 4 hours every day. The staff is very good, and they care for my husband.

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About Care Advantage - Chesapeake in Chesapeake, Virginia

Chesapeake, Virginia, is a special community, home to Virginia Beach, Oceana Naval Station and the Virginia Beach Aquarium. Whether you live in the Ocean Front area or near the tunnel, we certainly understand the desire to stay in your home.

For more than 10 years, we’ve been proud to offer Chesapeake residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

Serving:

City of Virginia Beach

City of Chesapeake

City of Norfolk

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