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Care Advantage - Chesapeake Chesapeake, VA

2006 Old Greenbrier Road, Chesapeake, VA 23320

(800) 558-0653 (Caring Family Advisor™)

4.14

(329 reviews)

Offers Home Care

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Care Advantage - Chesapeake
Care Advantage - Chesapeake
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Chesapeake, Virginia 23320


4.2

(329 reviews)


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Chesapeake, Virginia 23320



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Reviews of Care Advantage - Chesapeake in Chesapeake, Virginia

4.14

(329 reviews)

    MOSES LEE D

    5

    January 3, 2024

    I am a past client of this provider

    It was helpful to me because the caregivers were so caring and empathetic. They were very professional. I had them for a very short time, and they were much better than the previous agency I had.

    Anonymous_6661

    2

    January 3, 2024

    I am a current client of this provider

    They provide companionship so she is not alone every day, and they assist with chores. The caregivers have frequently been late and don't show up or call.

    Provider Response

    We are sorry to hear about the concerns with scheduling. Our caregivers are always willing to provide quality care, and we are sorry that the scheduling got mixed up. Thank you for leaving this feedback.

    JULIE A

    5

    January 3, 2024

    I am a current client of this provider

    I like that they come and help me with things like getting my bed made. I am not sure what they could do better, but I like everything about them.

    CHARLES B

    3

    January 3, 2024

    I am a current client of this provider

    They are caring and stay in touch with me. Some of the nurses don't do their jobs.

    HILDA J

    4

    January 2, 2024

    I am a current client of this provider

    Trusting the caregivers. Its the only one I know.

    WILLIAM C_8

    4

    January 2, 2024

    I am a current client of this provider

    It's only 7 hours a week right now. The provider makes sure that he's not alone. We had a different person every time when we first started, which was confusing. The girl we have now does clean up some things though.

    Anonymous_1702641930

    4

    December 15, 2023

    I am a past client of this provider

    Some were helpful and some were not very helpful. They could have had better quality people. If they had someone on standby when someone didn't show up it would have been good. The caregivers were a half hour late.

    DEBORAH C_1

    3

    December 8, 2023

    I am a current client of this provider

    I would like more help with my laundry and housekeeping. I would like to see communication improved and have more of a one-on-one.

    VIRGINIA S_2

    5

    December 8, 2023

    I am a current client of this provider

    They will go to the grocery store for me. I like that all the ladies are eager and friendly.

    Anonymous_1702028555

    2

    December 8, 2023

    I am a current client of this provider

    It's been difficult, we've had 16 caregivers in and out of the home, and no one comes consistently. The system, in regards to the workers picking their clients, is off-setting and kind of disruptive to the whole process for me.

    LOLITA M

    4

    December 6, 2023

    I am a current client of this provider

    They do a great job when they are there. I would like the caregivers to be more attentive. Sometimes they don't show up on time.

    Anonymous_7303

    3

    December 6, 2023

    I am a past client of this provider

    They could have made my life easier with better communication. I am grateful that they were willing to help me, but it wasn't what I needed. They could improve with better communication with me.

    Provider Response

    We are very happy to hear that the caregivers have been very helpful to you. Please let us know more about your experiences as we want to make sure that you are receiving the care you need. Feel free to reach out to us and tell us more.

    Anonymous_1701437594

    4

    December 1, 2023

    I am a current client of this provider

    My husband doesn't like different people every time. I like how they are very flexible.

    MARINA B

    1

    December 1, 2023

    I am a current client of this provider

    The agency could make sure there is more consistency with the caregivers that we have. We have four different new people. It was more with the availability of care, maybe they are short-staffed. They could improve that to help me recommend them even more.

    LAWRENCE D

    5

    December 1, 2023

    I am a current client of this provider

    I got a catheter on me, so they help me with that. I would recommend them because they have people to come see us on the weekend.

    BRIAN S_1

    5

    December 1, 2023

    I am a current client of this provider

    They work around the hours that I personally need, and that helps us a lot. I would recommend them because I like the consistency they provide. If I have a problem, they fix it.

    JOSEPH C_2

    4

    December 1, 2023

    I am a current client of this provider

    It impacts his life by having the aide be by his side all the time. I would recommend them because we've never had any trouble with the aides or people in the office. They've always been on the mark.

    Provider Response

    Joseph, we are honored that you chose us for care and we are glad that you found them very helpful. Our caregivers are incredible, you are right, and they have multiple ways to boost how much they make. Thank you for taking them into consideration and thank you for leaving this review.

    ARTHUR D_1

    4

    November 17, 2023

    I am a past client of this provider

    It was helpful, they were able to care for my father and his needs as far as washing him. I haven't been with them long enough to make a fair assessment, but while they were working with my father, they were good.

    Anonymous_7678

    4

    November 15, 2023

    I am a current client of this provider

    The services give me peace of mind. Their services have been good.

    TRACY R

    4

    November 9, 2023

    I am a current client of this provider

    They are really good. They come and help us out with things like cleaning. They could make sure that they have them here on the days and times they say they will. Most of the time there is no one available when I need them.

    ERIK P

    4

    November 7, 2023

    I am a current client of this provider

    They have made my experience positive because they try to make sure all of my needs are taken care of. If they can't get there, I would like them to call me.

    Provider Response

    Thank you for your review, Erik! We are so glad we're able to provide a positive experience for you!

    JOHNNY P

    5

    November 1, 2023

    I am a current client of this provider

    I needed help with bathing, and they clean up very well. I would recommend them because they have met my needs and do what I needed.

    Provider Response

    Thank you for your review, Johnny! We're glad we've been able to provide quality care for you.

    JADE C

    5

    November 1, 2023

    I am a current client of this provider

    Knowledgeable staff and helps me out a lot. All the staff has been very amazing, been compassionate, empathetic, knowledgeable.

    DONALD K_1

    3

    November 1, 2023

    I am a current client of this provider

    They could have communicated better. They acted fast and were able to get out within 24 hours of when he came out of the hospital.

    BRENDA P

    5

    November 1, 2023

    I am a current client of this provider

    Excellent. When the RN comes she came to evaluate me, anything I needed to know she could answer. The level of care is outstanding and the person that comes to the home are friendly and warm, and they are always on time.

    Provider Response

    Brenda, we are honored that you chose us for care and we are happy to hear that you enjoyed the care services. Thank you for your kind words and for leaving this wonderful review.

    DELMA T

    5

    November 1, 2023

    I am a current client of this provider

    They take care of my husband's meals, baths, and cleaning up. We have had some really good people.

    PATRICIA H_1

    5

    November 1, 2023

    I am a past client of this provider

    They were available when I needed them. I'd recommend them because They were very personable and knew what they were doing.

    WILLIAM B_1

    4

    October 19, 2023

    I am a current client of this provider

    It is very important to my daily life. I like they are good people and are dependable for the most part.

    Provider Response

    Thank you for your review, William! We are honored to be a part of your daily life.

    JOHN R_1

    4

    October 19, 2023

    I am a current client of this provider

    The services so far have a moderate impact on my life. Care Advantage needs to listen better and take consideration of what I am asking.

    Provider Response

    Thank you for your review, John. We would love to hear from you on how to better provide personalized care. Please reach out to your office team with any questions.

    KEVIN A

    5

    October 17, 2023

    I am a current client of this provider

    They motivate me every day. I like the hospitality.

    Provider Response

    Thank you, Kevin! We get our motivation from customers like you!

    ROZALAND M

    5

    October 9, 2023

    I am a current client of this provider

    I like having someone come out to help me. They were able to get me a caregiver quickly.

    Provider Response

    Thank you for your review, Rozaland! We are happy to have the opportunity to serve you.

    KATHERINE H

    4

    October 9, 2023

    I am a current client of this provider

    We would not be able to eat or go to bathroom without the services. Their scheduling needs to be improved. I don't know when and who will be coming.

    Provider Response

    Katherine, we are honored to be able to assist you. Thank you for leaving this wonderful review. Our caregivers delight in being able to provide excellent care for you.

    ELNORA O

    5

    October 5, 2023

    I am a current client of this provider

    They make sure she is safe when getting in and out of bed. The company has some good caregivers that have been sent to us.

    Provider Response

    Thank you for your review, Elnora! We are very happy hear our caregivers have been providing compassionate service.

    ARNETTA D

    5

    October 2, 2023

    I am a current client of this provider

    They help with cooking and cleaning. I like my aids I have.

    Provider Response

    Thank you for your review, Arnetta! We're happy our caregivers are able to help.

    BETTY J_1

    5

    October 2, 2023

    I am a past client of this provider

    She needed so much help. They were there to help her with her daily care. We contacted them and within twenty-four they had someone for my mother in law.

    Provider Response

    Thank you for your review, Betty! We are happy to hear our caregivers are able to help. Punctuality and compassion are what drives us, and it's great to hear our caregivers are championing this attitude.

    JONATHAN E

    5

    October 2, 2023

    I am a current client of this provider

    The impact of the services has helped my health, my attitude, and outlook improve. Everything seems to be professional, and they don't seem to give up on you. They work hard to keep you happy.

    Provider Response

    Thank you for your review, Jonathan. We strive to provide professional and compassionate care.

    DAVID F_1

    5

    October 2, 2023

    I am a current client of this provider

    I'm eating better and my room is cleaner. They need more staff.

    Provider Response

    Thank you for your review, David! We are always on the lookout for talented caregivers to join our team!

    DONNA O

    4

    September 22, 2023

    I am a current client of this provider

    I would like my caregiver to clean more efficiently and have a better attitude about tasks I ask her to complete. The agency is okay, but my caregiver does not like to clean well.

    Provider Response

    Hi Donna, thank you for leaving a review! We will speak with our office team about housekeeping expectations.

    STEPHANIE L

    2

    September 21, 2023

    I am a current client of this provider

    They need to find me someone who is consistent. I have to redo my schedule to accommodate them. They need to give me a consistent aide.

    Provider Response

    Thank you for your review, Stephanie. We are constantly looking for ways to improve our care service, and appreciate the feedback. We will be sure to reach out to our office team about this.

    HILDA B_1

    4

    September 18, 2023

    I am a current client of this provider

    They could be a little more transparent about what they're doing. Keep in more contact about what they could do to assist mom a little bit better. I only had them for 2 days. The lady came today, and I had instructions on how to care for my mom. She asked my mom if she was hungry instead of feeding her two meals a day like we left in the notes.

    Provider Response

    Thank you for your review, Hilda. We are honored to care for your mother, and our caregivers are constantly growing. We hope to provide even better service in the future.

    ADELIA P

    5

    September 12, 2023

    I am a current client of this provider

    I couldn't work if they weren't coming. I really like the care provider, she is faithful, she is on time, she does what she's supposed to do. I like the scheduler.

    Provider Response

    Thank you for your review, Adelia! We're happy to hear our caregiver allows you more flexibility.

    VICTOR T

    5

    September 12, 2023

    I am a current client of this provider

    She is able to take me to doctors' appointments. The lady that takes care of me is good.

    Provider Response

    Thank you for your review, Victor! We're happy to hear our caregiver is helping you get to your appointments.

    ROBERT A_1

    5

    September 6, 2023

    I am a past client of this provider

    They defrosted a freezer. They went through the pantry and refrigerator and found expired items. I'd tell them that they are reliable and have good workers. They're helpful. They make suggestions that I may have overlooked.

    Provider Response

    Thank you for your review, Robert! We're proud of our caregivers' attention to detail and hard work.

    SHENITA W

    5

    September 6, 2023

    I am a current client of this provider

    They are always on time for work. I like that they have a fast response rate.

    Provider Response

    Hi, Shenita! Thanks for the review. We always aim to be punctual and professional.

    ANNETTE M

    5

    September 1, 2023

    I am a current client of this provider

    Sometimes the notifications get to be a little much. I like that they notify caregivers about clients they can reach out to. They send emails about training they're offering.

    Provider Response

    Hi, Annette! Thank you for your review. We want to ensure that you are up to date on the services we provide for you or your loved one, but if you find the notifications getting a little much you should be able to find an Unsubscribe link at the bottom of our emails. All the best!

    TERRI N

    4

    September 1, 2023

    I am a current client of this provider

    It's on me, I have to try to push myself a little harder. They can't do it by themselves. Everything I need done, they do it. I don't have any problems.

    Provider Response

    Thank you for your review, Terri! We're happy to be able to support you. It's a collaborative process, and we couldn't do it without you!

    RICHARD P

    3

    August 24, 2023

    I am a past client of this provider

    I think continuity with the caregivers. I would like better communication with me and my family.

    Provider Response

    Richard, we understand that consistent and reliable care is important to you and your loved one as well as communication. Our caregiving and office teams do their best to make sure you are receiving the care you need when you need it.

    KEVIN J

    5

    August 24, 2023

    I am a current client of this provider

    Now, I do not have to any of the things they are doing. It was more than I could handle. They were quick to respond to us and started helping us right away to get the services.

    Provider Response

    Kevin, we are glad to hear that our caregivers are taking a load off of your shoulders. Thank you for leaving this review.

    MARY C_7

    5

    August 18, 2023

    I am a current client of this provider

    We hired them to be an easier transition in case she gets worse. They were flexible and easy to work with.

    Provider Response

    Mary, we are glad that you found our team flexible and easy to work with. Thank you for leaving this review.

    KATHY L

    5

    August 11, 2023

    I am a current client of this provider

    I like that the service has been very helpful to me. I like that they take the time out with me.

    Provider Response

    Kathy, we are so glad to hear that the services have been helpful to you. Our caregivers are incredible and make sure that you are receiving the care you need. Thank you for leaving this review.

    SJ S

    5

    August 9, 2023

    I am a current client of this provider

    They have given me the same two caregivers who are phenomenal. I like that I'm able to use 4-hour sections of time for care, which makes it flexible for me.

    Provider Response

    We are happy to hear that you enjoy the care services, SJ. Our caregivers are there for you when you need them. Thank you for taking the time to leave this review.

    ANDREW V

    5

    August 9, 2023

    I am a current client of this provider

    There's not much I can do and everything they have provided for me has been positive. I'm happy with the results. I liked the chance to select the provider.

    Provider Response

    Andrew, thank you for leaving this wonderful review. We are glad to hear that our caregivers have been able to provide care for you in a way that matters to you.

    LINDA R_2

    5

    August 3, 2023

    I am a past client of this provider

    We didn't use them very long, they were great and they were being kind to my mother. They gave us great care and they were wonderful.

    Provider Response

    Linda, we are glad that our caregivers were wonderful and great and kind to your mother, they are trained to provide quality care services. Thank you for leaving this great review.

    GWENDOLYN P

    3

    August 3, 2023

    I am a current client of this provider

    They send people over here and those people don't show up. They can have higher quality people.

    Provider Response

    Gwendolyn, our caregivers are trained and certified to provide quality caregiving services to your loved ones. We are sorry to hear that you did not have a stellar experience with our caregivers.

    Anonymous_7574

    4

    August 2, 2023

    I am a current client of this provider

    Because I have the aide, my family can get back to work. The aide is taking really good care of me. I think they're doing a great job. I like the aide that I've got. They are always on top of everything when I need them.

    Provider Response

    We are very happy to hear that the caregiver is helping both you and your family. Thank you for taking the time to leave this review, and let us know how we can earn that fifth star!

    LADEANNE D

    4

    August 2, 2023

    I am a current client of this provider

    They have helped the most with having someone there to lift her. They could improve with scheduling. It is hard to get someone when something happens or something last minute comes up.

    ROBIN J

    5

    August 1, 2023

    I am a current client of this provider

    I've had 3 surgeries over the course of 3 years, and it was because of my doctor, he has encouraged to do this. It has been very helpful. I have been very happy with the service.

    Provider Response

    We are very glad to hear that you are recovering well from the surgeries and that our caregivers have been helpful to your recovery. Thank you for taking the time to leave this review.

    GWEN W

    5

    July 25, 2023

    I am a current client of this provider

    They help me with things I can't do myself. I would recommend them because they are on time, they help me with things that I can't do, and they understand my situation.

    Provider Response

    Gwen, we are honored that you chose us for your care. Our caregivers do their best to be there when you need them and help with what you need. Thank you for taking the time to leave this review.

    JUNE O

    1

    July 24, 2023

    I am a past client of this provider

    The last caregiver had no business working for them, but the other caregivers were great, and I appreciated them being there. The very last day my sister was alive, the caregiver smoked in the house. She was told she could smoke, but she had to go outside, and she didn't follow the instructions. The caregiver left before my sister was declared dead.

    Provider Response

    June, we are very sorry to hear about your experience with one of our caregivers. They did not perform to our standards for caregiving. If you would like to let us know more about your situation, please email us.

    Anonymous_7528

    5

    July 14, 2023

    I am a past client of this provider

    They did what they were supposed to do. Some caregivers did more than others. I was able to leave the house, without him being alone. I would recommend them to someone that could afford it. They kept to their schedules. The organization was getting more than the actual caregivers were getting.

    Provider Response

    Thank you for taking the time to leave this review. Our caregivers are trained to provide quality care services to your loved one.

    CORA B

    4

    July 14, 2023

    I am a current client of this provider

    They are doing the best they can, it's just my wife's condition that makes it difficult. I really like the accommodation with the sealing and the workers.

    Provider Response

    Cora, our caregivers are incredible and do what they can to make sure that your wife is cared for. Thank you for leaving this review and let us know how we can earn that fifth star.

    WILLIAM H_2

    4

    July 14, 2023

    I am a current client of this provider

    The agency could make my life easier with communication when someone is not going to show up. I never know until the last minute, and it has caused so many problems. I like the flexible hours.

    ROBERT A

    4

    July 11, 2023

    I am a past client of this provider

    They stayed engaged with him. They were easy to work with in terms of scheduling and the workers were very good.

    Provider Response

    Robert, we are honored that you chose us for the care of your loved one. We do our best to make sure they are receiving the care they deserve. Please let us know how we can earn that fifth star!

    NORMA M

    3

    July 7, 2023

    I am a current client of this provider

    The price is what makes us use someone else. They seem good. Usually you can get someone to fill the hours when you need it.

    Provider Response

    Norma, thank you for leaving this feedback. We understand that the care for your loved one is very important and we do our best to fill their needs when they need it.

    GLORIA P

    5

    July 5, 2023

    I am a current client of this provider

    My mom has totally done a turn around right now. They come over and answer her questions and keep her motivated. Care Advantage has very friendly and qualified staff.

    Provider Response

    Gloria, we are very happy to hear about your mother's turn around. Our caregivers do their best to make sure your loved one is happy and cared for. Thank you for leaving this wonderful review.

    CARL R

    3

    July 5, 2023

    I am a current client of this provider

    You get what you get, and I get a different caregiver every day. I don't know anybody who needs help like I do. They could improve with putting my number down so the caregiver can call me when they get to my house. I am in a wheelchair, and sometimes I am in my kitchen.

    Provider Response

    Carl, thank you for leaving this feedback. We understand that a consistent and reliable caregiver is very important to you and we do our best to ensure that you receive that. Depending on the schedule you choose, we may send different caregivers depending on their availability.

    JACK C

    5

    July 3, 2023

    I am a current client of this provider

    They come sit for me. They are very understanding.

    Provider Response

    Jack, we are glad to hear that you enjoyed the care services of our caregivers. They love to provide companionship.

    Anonymous_7418

    4

    June 24, 2023

    I am a current client of this provider

    They help him get his clothes together in the morning. They could have better communication.

    Provider Response

    We are glad that our caregivers are able to assist in dressing your loved one. Please let us know how we can improve on our care with communication, please email us.

    eastcoastkm

    2

    June 23, 2023

    I am a current client of this provider

    Just hired Care Advantage. I am having similar issues as other reviewers. Young care givers. Lovely women. They are on their phones. Need to tell them specifically what to do. Apparently, there is a care plan which I have not seen so not sure I would know how well they are doing against it. They do not take initiative to handle things. Different person each day. I have reported this to the company. Hoping to see an improvement. If I do, I will come back and post an updated review.

    Provider Response

    Thank you for taking the time to leave this review. Our caregivers are trained to provide quality care services. If there are specific tasks you would like them to do, please ask and if they are able to complete the task, they will.

    BONNIE S_1

    3

    June 16, 2023

    I am a current client of this provider

    The girls who come to the house are outstanding. I would like for them to treat Medicaid patients the same way as private pay patients.

    Provider Response

    Bonnie, thank you for taking the time to leave this feedback. We would like to hear more about your experience and your opinion on how care is treated differently. Please email us.

    ROBERTA G

    4

    June 15, 2023

    I am a past client of this provider

    The services provided were very helpful. They came with no lunch, and she wasn't going to pay for the nurse's lunches.

    Provider Response

    Roberta, thank you for taking the time to leave this review. Our caregivers are able to provide meals for themselves and are not expecting to be fed by clients. If this was your experience, please reach out to your office team.

    KENNETH G_1

    3

    June 9, 2023

    I am a current client of this provider

    They need to do their job and show up in the morning. They could guarantee that someone will show up.

    Provider Response

    Kenneth, thank you for taking the time to leave this feedback. We know that having a consistent and reliable caregiver is important to you and our office and caregiving teams do their best to provide that.

    JACK S

    5

    June 9, 2023

    I am a current client of this provider

    I can see that caregiver cares for him like as she was her own father. I recommend them because they are professional.

    Provider Response

    Jack, we are honored that you chose us for care and we are happy to hear that you enjoy the caregiver. Thank you for leaving this review.

    CATHERINE P

    1

    June 6, 2023

    I am a past client of this provider

    They don't do what they say they're going to do. They say they're going to straighten something out, and then you don't hear from them anymore. I just need some help and they don't seem to be interested in doing what they have to do with Medicaid. My social worker said that as soon as they send the form into Medicaid, she can resign me up for Medicaid. They're not doing what they're supposed to do. It seems like I am going to have to change agencies.

    Provider Response

    Catherine, we are very sorry to hear about your experience. Our office team is doing their best to understand your situation, but there are some things that take time with Medicaid. If you would like to tell us more about your experience, please email us.

    BRIANA K

    5

    June 6, 2023

    I am a current client of this provider

    They make my life easier by being there. I tell them the company is reputable and good.

    Provider Response

    Briana, we are glad to hear that our caregivers make your life easier. Thank you for leaving this review.

    TOMMY L

    5

    June 2, 2023

    I am a current client of this provider

    They have helped the most by being here to help me out, so I don't have to do all the work of cleaning Tommy up and keeping him going. I like that they are really polite.

    Provider Response

    We are honored that you chose us for the care of your loved one. Our caregivers are happy to help you and your loved one.

    LETTY S

    5

    June 2, 2023

    I am a current client of this provider

    I know that she is getting the care she needs. I like the way they take care of their clients.

    Provider Response

    Letty, our caregivers are trained to provide quality care services. Our caregivers enjoy taking care of your loved one. Thank you for leaving this review.

    Anonymous_7304

    2

    May 19, 2023

    I am a current client of this provider

    The services were okay. I would get a call at 12 and tell me they won't have services for the client. They couldn't provide for the client's expectations and needs.

    Provider Response

    We are sorry to hear that there were times that care was not able to be provided. Our office teams do their best to fill all shifts, but there are times when there are no available caregivers.

    JEAN G

    1

    May 18, 2023

    I am a past client of this provider

    It had a horrible impact. They should've sent me decent people. My caregivers were rude.

    Provider Response

    Jean, we are sorry to hear about your experience, that is not our standard for care. Please email us and let us know about your experience.

    REID T

    3

    May 10, 2023

    I am a current client of this provider

    They can make life easier by having someone who can come and be alone with my mother and proactively take care of her needs. They need to have attention to detail. I would like them to remember that my mom is a woman when they call to check in. They need to be better at managing details consistently.

    Provider Response

    Reid, thank you for taking the time to leave this feedback. Our caregivers and office teams are there to provide quality care services to your mother, if you have any questions about the care, reach out to the office team.

    TENIA S

    3

    May 10, 2023

    I am a past client of this provider

    They need have the qualified people. Make sure the agency has qualified staff.

    Provider Response

    Tenia, our caregivers are trained and certified to provide quality personal care services. If you have questions about the range of their services, please reach out to your local office team. Thank you for leaving this feedback.

    RICHARD T_1

    4

    May 8, 2023

    I am a current client of this provider

    They have helped the most with getting Larry washed, dressed and diaper changed. Everyone has been pleasant and fine. I want them to provide us with a sign-in sheet so the family and agency can both approve it before I get my billing statement.

    Provider Response

    Richard, we are happy to hear that the caregivers are providing quality care to your loved one. We have a tracking system online that lets you know when caregivers will be there. If you have any more questions, feel free to reach out to your local office team.

    CECIL M

    5

    May 5, 2023

    I am a current client of this provider

    The most helpful has been it being helpful in every way. I like that they are professional and their personality.

    Provider Response

    Thank you for this outstanding review, Cecil. Our caregivers are the best and we are happy to see them get the recognition they deserve.

    DEBORA G

    2

    May 3, 2023

    I am a current client of this provider

    I think they need to train the skills in the younger caregiver. The 22 year olds that don't seem to care and don't do anything but their phones. They need to be reminded. My home is set up for everything they need to do. I need to remind them of the things they need to take care of. Sometimes the care is good, but I found that the girls are untrained and uninterested. Some are caring and compassionate. It is very sad that they are untrained.

    Provider Response

    Debora, our caregivers are trained and certified to provide quality care services. If you could email us and let us know more about your experience, we are always looking to improve on our care services.

    Anonymous_7389

    3

    May 1, 2023

    I am a past client of this provider

    Just being a little more inventive to find something that they could do for me instead of them sitting there waiting for me to tell them what to do. They could just do something and the people would take the initiative to find something to do.

    Provider Response

    Thank you for taking the time to leave this feedback. We will communicate this with the office team to see if this is something the caregivers will be able to do.

    WALLER W

    5

    April 12, 2023

    I am a current client of this provider

    They are dependable. They have been punctual.

    Provider Response

    Waller, we are happy to hear that you are satisfied with the care services. Our Care Team knows that consistency and reliability is important to you. Thank you for taking the time to leave this review.

    SAMMIE B

    4

    April 11, 2023

    I am a past client of this provider

    They filled the hours when my son was working. It was on time and courteous. The caregiver were well-informed.

    Provider Response

    Thank you for leaving this kind review Sammie. We are honored that you chose us for care when your son leaves for work. Our office and caregiving teams do their best to make the process easy and smooth.

    DANIEL M_1

    3

    April 4, 2023

    I am a past client of this provider

    I like that she did give me a shower and made him a sandwich. I like that she was nice enough. They just got someone to fill the slot.

    Provider Response

    We are happy to hear that you were satisfied with the care you received. If you could let us know how we can earn the other two stars, we would appreciate it. Thank you for taking the time to leave this review, Daniel.

    SULTAN S

    3

    April 4, 2023

    I am a current client of this provider

    My grandma can't speak English, so she can't talk to her caregivers. They sent different people every day.

    Provider Response

    Sultan, we understand that a consistent and reliable caregiver is important to you as is consistent communication. Please reach out to your local office team and see if they have a caregiver that is able to communicate with your grandmother.

    Anonymous_7096

    4

    March 22, 2023

    I am a past client of this provider

    I just needed them post-surgery care. I really did not need that much care after because of the type of procedure. I liked that they got me someone quickly.

    Provider Response

    We understand that some procedures have a quicker rehabilitation time than others, but it is always helpful to have an extra hand when you need it. We are honored that you chose us and we are able to provide care to you, or your loved ones, quickly - when you need it. Thank you for taking the time to leave this review and let us know how we can earn that fifth star.

    LYNN & BENJAMIN S

    4

    March 21, 2023

    I am a past client of this provider

    I was not in pain, and I felt like I was just paying these people and they were just adequate. I like that the women who came here were very pleasant and nice.

    Provider Response

    Thank you for taking the time to leave this review, our caregivers are there for you when you need them. They provide care services to make your life easier for many reasons. We are happy that you found the caregivers pleasant and nice, they are trained to provide care if you want it.

    WALTER W

    4

    March 16, 2023

    I am a past client of this provider

    Some of the nurses were very caring, and some weren't as caring. There were occasional days that they couldn't get care to help me with dad.

    Provider Response

    We are sorry to hear that you had inconsistency in the provided care, our caregiving and office teams do their best to provide quality and consistent care when you need it. Thank you for taking the time to leave this review, Walter.

    GABRIELLA H

    5

    March 7, 2023

    I am a past client of this provider

    They prescribed her medication to make her more comfortable. They were good. They were prompt and knowledgeable.

    Provider Response

    We are happy to hear that your loved one appreciated the services provided. Our caregivers are trained to remind clients they need to take their medications, so we are happy that it worked out for you. Thank you for taking the time to leave this feedback, Gabriella.

    GEORGE C

    5

    March 7, 2023

    I am a current client of this provider

    It helps knowing someone is there to make sure he is safe. The main thing is that my dad feels comfortable.

    Provider Response

    George, we are honored that you chose us for care of your father. Our caregivers delight in taking care of your loved one and making sure that he is comfortable and safe.

    LORRANE J

    4

    March 2, 2023

    I am a current client of this provider

    At first, I had caregivers who helped me and did whatever I wanted. I was expecting them to clean and do things I can't do, but they just come to sit and talk.

    Provider Response

    Lorrane, our caregivers are trained to provide quality care services for you. They are able to tidy up and do some light household help, but they are not cleaners. If you would like them to prioritize some cleaning, please reach out to your office team and let them know so that caregivers will be prepared to do some light cleaning for you. Thank you for leaving this review.

    WILLIAM H_3

    4

    March 1, 2023

    I am a past client of this provider

    They helped most by making sure he didn't fall at nighttime when he tried to get out of bed. They were good. The caregiver called every time she got there.

    Provider Response

    William, thank you for taking the time to leave this review. Our caregivers are trained to provide quality care to your loved ones and we are happy to hear that they were helpful in keeping your loved one safe in their bed. Please let us know how we could have earned that fifth star!

    ORLANDO M

    1

    February 8, 2023

    I am a past client of this provider

    I would have liked them to have better communication, staffing and consider who the patient is. I would have liked the communication to be improved regarding scheduling, with the family, when they are not coming and advanced notice given.

    Provider Response

    Orlando, we are sorry to hear that you had a less than stellar experience with our office team. Our team does their best to provide the family and client with updates for their care, we will look into this to ensure that it does not occur again. Thank you for bringing this to our attention.

    FRANKIE H

    4

    February 8, 2023

    I am a current client of this provider

    They've helped most by helping get my food. I would like them to come earlier.

    Provider Response

    We are glad to hear that you enjoy the care services, Frankie. Our caregivers are trained to provide a wide range of care, including meal preparation. You can reach out to your local office team and find a schedule that works best for you. Thank you for taking the time to leave this review.

    FELICIA W

    2

    February 1, 2023

    I am a past client of this provider

    It added stress to my life. I would've liked to have one consistent caregiver. If they don't mind multiple people coming in, it would be okay.

    Provider Response

    We are sorry to hear that you had a less than stellar experience with our caregiving team. Our office team does their best to match caregiver and client based on schedules and services.

    PATRICIA O

    5

    January 23, 2023

    I am a current client of this provider

    The services have helped me tremendously. The caregivers at this agency are wonderful.

    Provider Response

    We are honored that you chose us for care, Patricia. Our caregivers are wonderful and do their best to keep you safe and happy in your home. Thank you for taking the time to leave this review.

    EDWIN D

    5

    January 19, 2023

    I am a current client of this provider

    I like the caregivers because they cook my dad eggs when they show up. I would like to see Care Advantage improve on their attendance.

    Provider Response

    Edwin, we are happy to hear that our caregivers cook the eggs your father enjoys when they arrive. If you could tell us more about your concern with attendance, please email us.

    Anonymous_6941

    3

    January 6, 2023

    I am a current client of this provider

    They could provide us with a back-up to make our life easier. They could have a back-up when people don't show up. You are just left with nothing if someone doesn't show up.

    Provider Response

    We are sorry to hear that you did not have a stellar experience with our caregiving and office teams. We understand that consistent and reliable care is important and our office team does their best to fill any gaps in shifts. There are times when the shift can be difficult to fill because caregivers are able to choose their own schedule. Thank you for leaving this feedback.

    ROGER A

    3

    January 6, 2023

    I am a current client of this provider

    They help me get the support I need on a daily basis. The agency can have a consistent selection of caregivers.

    Provider Response

    Roger, thank you for taking the time to leave this review, our caregivers are there for you when you need daily support. Our office team does their best to match caregivers and clients for the best fit. Please let us know how we can earn all five stars!

    Anonymous_6917

    2

    January 3, 2023

    I am a past client of this provider

    Some were very good. Some were not good. The last one we sent home. I would not recommend them because we were on the schedule and when they would send someone, they did not show.

    Provider Response

    We are sorry to hear about your experience, this is not a good representation of how we operate. If you could email us and let us know more about your situation, we are always looking for ways to improve on our care.

    WILLIAM R

    5

    December 20, 2022

    I am a past client of this provider

    They have helped me the most by not sliding down slippery slopes in life. I liked the caregivers that they sent out to me.

    Provider Response

    Thank you for your kind words. We are so glad that you like your caregiver and the service works well for you. We hope that you have had a positive experience with our office team as well. Thank you for taking the time to leave us a 5-star review.

    BEVERLY W_1

    1

    December 16, 2022

    I am a past client of this provider

    They could have been on time and be more effective. The first day a caregiver was very late.

    Provider Response

    We are sorry to hear that a caregiver was late on the first day. Our caregivers are normally on-time and ready for care, please email us and let us know more about your concern with the effectiveness of our caregivers. They are all trained to provide quality care.

    WILLIAM C_5

    3

    December 8, 2022

    I am a past client of this provider

    I had been diagnosed with something, and they helped out. It worked for me for the time we had it.

    Provider Response

    We are honored that you chose us for care, William, our caregivers were happy to lend a hand when you needed it. Thank you for leaving this review, and please let us know how we can earn all five stars!

    BETTY B

    4

    December 7, 2022

    I am a past client of this provider

    She was semi-conscious and there were only here for a week, so they just stayed with her and comforted her. They watched over her at night. They were professional.

    Provider Response

    We are honored that you chose us for care, Betty. Thank you for letting us be there for you and your loved one.

    THEODORE W

    4

    December 7, 2022

    I am a current client of this provider

    They help make sure someone is here when we need someone. It would be nice to always have someone here. Sometimes the caregivers don't show up and they don't let us know.

    Provider Response

    We understand that reliable care is important and our office team does their best to provide a caregiver at the same time when you need them. We are happy to hear that the caregivers are providing quality care. Thank you for taking the time to leave this review, Theodore.

    ADA B

    5

    December 2, 2022

    I am a past client of this provider

    They got us a caregiver as soon as possible. I liked the agency because they worked fast.

    Provider Response

    We understand that the care for your loved one is important and we do our best to provide care when you need it. Thank you for choosing Care Advantage and thank you for this wonderful review, Ada.

    ALICE S_1

    5

    December 2, 2022

    I am a past client of this provider

    They met all hospital requirements. I like that it was super easy to get what I needed and to schedule.

    Provider Response

    We understand that consistent and reliable care is important and we do our best to accommodate your schedule. Thank you for choosing Care Advantage, and thank you for this review, Alice.

    BRIAN S

    4

    December 1, 2022

    I am a current client of this provider

    He enjoys the company when they come. They need to communicate better.

    Provider Response

    Brian, thank you for choosing us for care, we will keep providing quality company to your loved one. We are sorry to hear that you are not satisfied with the communication of the office team, we will reach out to them and find a solution to this concern. Thank you for taking the time to leave this feedback.

    JIM K

    5

    November 18, 2022

    I am a past client of this provider

    We didn't have to take care of everything. I liked that it was easy to communicate with them.

    Provider Response

    We are so happy to hear that you found the care process easy as well as the communication. Thank you for choosing Care Advantage for care and thank you for this wonderful review, Jim.

    Anonymous_6721

    5

    November 16, 2022

    I am a current client of this provider

    They help me with the things I can't get done. They help me with my Meals on Wheels. I'd recommend them. They help me and do what they have to do.

    Provider Response

    We are happy to hear that you are satisfied with the care you are receiving. Our caregivers are incredible at what they do and we appreciate the recommendation.

    JAMES S_2

    5

    November 10, 2022

    I am a past client of this provider

    I couldn't have done it without them. The agency should have let employees know what they were walking into.

    Provider Response

    We are honored that you chose us for care, James. If you could let us know more about the situation and your concern that caregivers were not prepared for the client, we would appreciate it.

    KENNETH S

    5

    November 2, 2022

    I am a current client of this provider

    My daily life has improved since starting services. She is always on time.

    Provider Response

    We are happy to hear that our caregiver is able to assist you with the care that you need, Kenneth. Our care teams do their best to make sure you are receiving consistent and reliable care.

    ADELINE F

    5

    October 17, 2022

    I am a current client of this provider

    She keeps her company. I like that the nurse comes and does what she is supposed to do.

    Provider Response

    Our caregivers have received the training and qualifications to provide quality care to your loved one, Adeline. Thank you for taking the time to leave this review.

    VIVIAN J

    5

    October 11, 2022

    I am a current client of this provider

    I don't have to worry about my mom. I like how the workers take care of my mom and the website is easy to use.

    Provider Response

    We are happy to hear that you are satisfied with the care and trust our caregivers to provide quality care to your mother. Thank you for taking the time to leave this review, Vivian.

    BARBARA K_3

    5

    October 5, 2022

    I am a current client of this provider

    The caregiver is very attentive and kind to my mom. They are responsive to phone calls, and the caregivers are excellent.

    Provider Response

    We are happy to hear that you were satisfied with our office teams and caregivers. They do their best to make the care process easy and keep your mom safe and comfortable. Thank you for leaving this kind review, Christine.

    CHRISTINE L_1

    5

    October 3, 2022

    I am a past client of this provider

    She was able to keep her cheerful. I liked that everyone I talked to was very efficient and friendly.

    Provider Response

    We are happy to hear that you were satisfied with our office teams and caregivers. They do their best to make the care process easy and keep your loved ones safe and comfortable. Thank you for leaving this kind review, Christine.

    MICHELLE C_1

    5

    September 24, 2022

    I am a current client of this provider

    They have helped me the most by helping me bathe and making me feel like a normal human again. I like them because they have absolutely wonderful people.

    Provider Response

    Our caregivers are truly incredible and do everything they can to ensure that you are satisfied with your care. We are happy to hear that you enjoy the services. Thank you for leaving this wonderful review, Michelle.

    LAWRENCE B_1

    3

    September 24, 2022

    I am a past client of this provider

    Some of them are sleeping on the job. My husband had a bell, and they would not respond. Many times I came and his diaper was really soaked. Some of the caregivers did not have good bedside manner. They come in and out. Sometimes they are good and some are not good fits. I only had 4 good caregivers.

    Provider Response

    We are sorry to hear that you did not have an exceptional experience with our caregivers. They are trained to provide quality care to your loved ones, not nap, we are sorry that that happened to you. We will communicate this with our office teams to ensure that this does not happen in the future.

    BARBARA T

    4

    September 12, 2022

    I am a current client of this provider

    They come and help her with showering. At this point the only thing that they could do is come for shorter hours. I understand why it's 4 hours though.

    Provider Response

    Thank you for taking the time to leave this review, Barbara. Our caregivers are incredible and love to provide quality care to your loved one. Thank you for understanding about the 4 hour minimum, it is to ensure that caregivers and clients are getting enough time in to provide our stellar care.

    MARIA Q

    5

    September 12, 2022

    I am a current client of this provider

    They do everything they can for us, they are understandable about the price and getting the caregivers here. I like that they are easy-going and understandable.

    Provider Response

    Thank you for taking the time to leave this review, Maria. We are honored that you chose us for care and our caregivers and office team do their best to take care of you and your loved ones.

    KARLA G_1

    5

    September 12, 2022

    I am a current client of this provider

    They have helped me with everything they can. I like that they are responsible.

    Provider Response

    Our caregivers are trained and qualified to provide quality care to you. We are happy that you are satisfied with the care. Thank you for taking the time to leave this wonderful review, Karla.

    Anonymous_6408

    3

    August 10, 2022

    I am a current client of this provider

    They could help by showing more initiative rather than sitting and waiting to be told what to do. They need to have mobility training for the staff and hands-on training. Different people show up at different times. It is very difficult for them to have the caregivers show up for more than 1 or 2 days in a row.

    Provider Response

    Thank you for taking the time to leave this review, we are happy that you chose us for care. Our caregivers are trained and qualified to provide quality care to you and your loved ones, they all have training in mobility and ambulation. We understand that consistent and reliable care is important to you, so we will look into this with the office team.

    JOSEPH S

    5

    August 3, 2022

    I am a current client of this provider

    All the workers seem to be nice and take me as I am. His aide coming everyday is great.

    Provider Response

    Thank you for choosing us for care, Joseph, we are happy to provide care to your loved ones. Consistent care is important and we want to ensure that you are receiving top notch care. Thank you for taking the time to leave this review.

    LARRY W

    5

    August 2, 2022

    I am a current client of this provider

    My dad is a much happier camper. They are very accommodating with how they can help us and get somebody there. The aides are very personable and the in-charge nurse, Janie, is very thorough and on top of things.

    Provider Response

    We are honored to be able to take care of your loved one. Our caregivers and our office teams are more than happy to help! Thank you for taking the time to leave this review.

    ISABELLE R

    5

    June 14, 2022

    I am a current client of this provider

    It give me four hours a day to do what I need to do. Taking care of my wife 24/7 would be a strain on me since I am elderly too. The people they send are good and helpful. I haven't had comeliness yet.

    Provider Response

    Thank you for taking the time to leave this great review. We are glad to hear that our caregiver is able to give you time to do what you need to do.

    DAVID B_2

    5

    June 7, 2022

    I am a current client of this provider

    They helped me a lot because they do things for him that I had to do before. They knew what they were doing.

    Provider Response

    We are happy to hear that you are satisfied with the care provided, our caregivers are trained to assist you and your loved one with quality care. Thank you for taking the time to leave this excellent review, David.

    THEODORE L

    5

    June 3, 2022

    I am a current client of this provider

    They have helped me by getting assistance for things I can't do. They have made my life. They are dependable.

    Provider Response

    Thank you for these kind words Theodore, our caregivers and office team work hard to provide incredible care for you. We are honored that you chose us to provide care for you.

    ROBERT B_6

    4

    June 3, 2022

    I am a past client of this provider

    It was helpful that they could jump on really quick in an emergency and that they helped my mom out with the care. It is just the pricing, honestly.

    Provider Response

    Robert, we are honored that you chose us for care of your mother. We are always here to help when you're in a pinch. Thank you for taking the time to leave this review.

    CHARLES N_1

    5

    May 21, 2022

    I am a past client of this provider

    The services were very positive for him. He really thought they were great.

    Provider Response

    We are honored that you chose us for the care of your loved one. Thank you for taking the time to leave this review.

    Anonymous_6077

    4

    May 18, 2022

    I am a past client of this provider

    The caregivers could have had a greater impact if they took more initiative. I liked most of the people who came to work. I liked the healthcare people themselves.

    Provider Response

    Thank you for taking the time to leave this review. We are sorry to hear that you did not have an incredible experience with our caregivers. We are honored that you chose us for care, and we would love to hear more about your experience, please email us.

    ANITA M

    3

    May 5, 2022

    I am a past client of this provider

    They sat with my mom and kept her from falling I would recommend them more if their prices were lower.

    Provider Response

    Anita, thank you for taking the time to leave this review. We are honored that you chose us for care for your mother, we are sorry to hear about financial concern. The cost is dependent on several factors, so we can look into this situation to better understand.

    CARL B

    4

    May 2, 2022

    I am a current client of this provider

    They make his life easier by being here when I can't be here with him. I can basically cover anything that they do, but it's helpful to have someone here when I can't be. They could keep us more informed and let us know when changes are going to happen, and they could keep our nurses informed on what their benefits are.

    Provider Response

    We are so glad that we can provide this service for you and your family! We would love to know more about the communication issue, if you want to email us.

    CELIA S

    3

    May 2, 2022

    I am a past client of this provider

    The personnel seemed untrained. They have poor communication.

    Provider Response

    We are sorry to hear about your experience with caregivers and communication, Celia. Our caregivers go through training and earn their certification before they are able to start care. If you could email us and tell us more about what occurred, we can figure out what happened.

    DOREEN J

    5

    April 22, 2022

    I am a current client of this provider

    Mom gets bathed on a regular basis now. I'd tell a friend that if they had an elderly friend or parent that needs someone to come and bathe them, they would be a good option to do that.

    Provider Response

    Thank you for the recommendation, Doreen. We are happy to be able to provide the care and services for your mother.

    SHEILA C

    5

    April 4, 2022

    I am a current client of this provider

    It helps to know someone is here to take care of my wife, when I can't be. I like the caregiver we have.

    Provider Response

    We are honored to be able to take care of your wife when you are not able to or around. Thank you for choosing our incredible caregivers, we are so happy that you like them. Thank you for taking the time to leave this review, Sheila.

    EJMdesign

    1

    March 29, 2022

    I am a current client of this provider

    Actually, my mom is the client, but she's in end-of-life care and is nonverbal, so I'm managing her care. Care Advantage came well recommended - but I'm having trouble seeing WHY. After my mom's massive stroke, I contacted CA to arrange 24/7 in-home care for her final weeks. We are 72 hours into the relationship, and already we've had a 3-hour coverage lapse, and, FAR more important, two different caregivers have let my mom sit in a wet diaper overnight!!! I don't care about small coverage lapses. Things happen. Folks get sick, or have other crises, and call out. That's understandable. Sending out folks who don't know how to keep a patient clean and dry is NOT understandable. It's inexcusable. Credit where it's due: Several of the caregivers have been quite good, and the one who is here now is outstanding. I've requested that she be assigned to us for as many shifts as possible. The agency has been - less than responsive to my concerns. They were very apologetic and responsive to the coverage lapse, but that's of far less concern to me than caregivers who either don't know how to do the job, or won't bother! Situations like these are so difficult. I will probably never in my life make decisions or take actions where the stakes are any higher - few things could possibly matter more than making sure a loved one is comfortable in their final days! And I fear I've made a dreadful error in working with Care Advantage.

    Provider Response

    We are very sorry to hear about your experience, we understand that this time can be stressful and our caregivers should be taking that worry away from you and providing quality care for your mother. We will look into this and ensure that it does not happen again. Ensuring top-notch care for your mother is our aim and we will work to have the assigned caregivers the proper awareness and knowledge to assist your mother. Thank you for this feedback, if you have any other concerns, please reach out to us.

    JAMES S_1

    4

    March 18, 2022

    I am a past client of this provider

    They call when I needed help and they have helped my dad. Everything went smoothly and very nice.

    Provider Response

    James, we are so glad to hear that we have helped you and your father. We do our best to make the set up for in home health care as easy as possible. Thank you for taking the time to leave this review, please let us know how we can earn that fifth star!

    Anonymous_5825

    4

    March 16, 2022

    I am a current client of this provider

    Care Advantage has made my experience positive by giving the client stability and keeping her safe which takes away some of my stress. I'd recommend Care Advantage more if they were more consistent in their scheduling.

    Provider Response

    We are happy to hear that we have provided a positive experience for your loved one, and allowed you some peace of mind. We understand that consistent and reliable care is important for you and your loved one, and we do our best to ensure that care is provided, we are sorry to hear that you did not have a positive experience with our scheduling team.

    DENNIS P

    2

    March 7, 2022

    I am a past client of this provider

    They made it so I could sleep at night, however, they still woke me up. They could have improved on telling me what was scheduled and communicated better with us.

    Provider Response

    Dennis, we are sorry to hear that your experience was not stellar. We understand that sleep and rest are very important and we are glad that our caregivers were able to help you with sleep. Please feel free to message us to give us more details about how we can improve communication. Thank you for taking the time to leave this feedback.

    ROBERT E_4

    3

    March 1, 2022

    I am a current client of this provider

    They take care of my needs very well. They should have more verbal communication.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    PAUL H

    5

    March 1, 2022

    I am a past client of this provider

    I would recommend them because my brother was very happy with them. It was very easy to schedule with them from a thousand miles away.

    Provider Response

    Paul, thank you for taking the time to leave this review. We are so glad that we were able to provide care for your brother and make scheduling easy for you.

    FRANCES K

    5

    February 15, 2022

    I am a current client of this provider

    They have really helped be because I can go to the gym and run errands. I like that there is always someone who comes.

    Provider Response

    Thank you for taking the time to leave this feedback, Frances. We are so glad that we were able to provide you the peace of mind and time to run errands.

    ELIZABETH B

    5

    February 15, 2022

    I am a past client of this provider

    The caregivers helped the most by knowing what to do and doing it. They gave assistance and help immediately. We had a need and I was given a number for them by someone. They responded immediately and had somebody out here the next day. We were so grateful because my husband and I are not medical people. They were extremely helpful.

    Provider Response

    We are honored to have been able to provide care for your loved one. Our caregivers are incredible and we are proud that they were able to help you, and so quickly. Thank you for taking the time to leave this review, Elizabeth.

    JUDITH J

    5

    February 9, 2022

    I am a current client of this provider

    The caregiver has been wonderful, my mother feels safe with her and she has been very flexible. They were able to fill the position immediately and I had good communication with the finance department.

    Provider Response

    Thank you for leaving this kind review, Judith. We are honored to be able to provide incredible care for your mother.

    Anonymous_5730

    4

    February 4, 2022

    I am a past client of this provider

    They were there for my dad. They took care of him very well. It gave me peace of mind. Trying to contact the office was difficult. Their communication among each other could be improved.

    Provider Response

    We are sorry to hear that the communication with the office teams was difficult, we will look into the issue. We are happy to hear that our caregivers provided excellent care for your loved one. Thank you for taking the time to leave this review.

    AARON B

    5

    February 1, 2022

    I am a current client of this provider

    They keep me on schedule. I like that everyone's friendly.

    Provider Response

    Aaron, thank you for taking the time to leave this wonderful review. We are so happy to assist your loved one and give you peace of mind as well.

    ARTHUR D

    2

    January 24, 2022

    I am a past client of this provider

    They were in for a short period of time, and the services didn't start on time, so we had to adjust. Care Advantage could improve their communication and the person that they sent, the one day she was there, I had to tail her and ask her to do certain things. She wouldn't do things unless we asked.

    Provider Response

    Arthur, thank you for taking the time to leave this feedback. We are sorry to hear that you did not have outstanding care. We know that care for your loved ones is very important, with consistent and time-based care. Our caregivers are given training and must have certain qualifications to give care to families. We will communicate your experience with the office team to look into this.

    REMEDIAS K

    5

    January 24, 2022

    I am a current client of this provider

    They free up my time with confidence. I like the caregiver that we have.

    Provider Response

    Thank you for taking the time to leave this review. We are honored to be able to care for you and your loved ones. We are glad to hear that our caregiver frees up your time.

    PATRICIA F

    5

    January 11, 2022

    I am a current client of this provider

    They kept on working to make sure I got a caregiver. They check on me to make sure my caregiver is doing their job. They are helpful and they help me get the things I need. My caregiver is very sweet.

    Provider Response

    Thank you for taking the time to leave this review, Patricia. We are honored to be able to take care of you. Our caregivers are fantastic, and we are glad to hear you were satisfied with their care.

    JOHN S_1

    4

    January 11, 2022

    I am a past client of this provider

    Care Advantage created a positive impact on my daily life. It allowed me to stay home and work while I recovered. I would recommend Care Advantage, but I wish their scheduling was better for the nurses. They sometimes had to be brought in on short notice.

    Provider Response

    John, thank you for taking the time to leave this wonderful review. We are so glad that we are able to provide this consistent care for you.

    CHRIS B

    5

    January 6, 2022

    I am a current client of this provider

    I appreciate that our LPN offers companionship. I like that they are professional. The LPN we've had is very compassionate and good company.

    Provider Response

    Thank you for taking the time to leave this review, Chris. We are so glad to hear that our LPN was able to provide good company for you and your loved ones.

    JAMES W_1

    4

    December 18, 2021

    I am a past client of this provider

    They allowed him to eat because he wasn't being fed. I liked that they got us help in a timely manner.

    Provider Response

    James, thank you so much for leaving us this review. We are happy to hear that we were able to provide an excellent caregiver in a timely manner. Please let us know what we could have done to earn that fifth star!

    CHARLES F

    5

    December 10, 2021

    I am a current client of this provider

    Care Advantage has helped the most by providing qualified people to aid me with the things I cannot do myself. It's been positive by providing the help I need. My schedule is all messed up when they come in here, and they are very accommodating. I have a sister who fills in on some of their times.So, it's not easy to juggle all these people, I guess.

    Provider Response

    Thank you so much for the kind review, Charles. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    JAMES L_1

    5

    November 29, 2021

    I am a current client of this provider

    They do everything that I require and everything I ask. I like everything, I have no problems with them.

    Provider Response

    James, thank you for taking the time to leave this review. We are honored to be able to care for you and help you with everything you ask.

    BARBARA F

    5

    November 5, 2021

    I am a past client of this provider

    They were kind. I would tell a friend that they were competent.

    Provider Response

    Barbara, thank you for taking the time to leave this review. We are glad to hear that you thought our caregivers were kind.

    MARIE M

    5

    October 8, 2021

    I am a current client of this provider

    They get my meals and do my laundry. They help me in every way.

    Provider Response

    We are honored to be able to help you Marie. Thank you for taking the time to leave this wonderful review.

    SANDY S

    5

    September 14, 2021

    I am a current client of this provider

    The caregivers are always there anytime I need them. They are wonderful, they do anything I ask them to do.

    Provider Response

    We are so happy that you have great experiences with our caregiver. Thank you for leaving us this positive feedback.

    RICHARD C_1

    5

    August 23, 2021

    I am a past client of this provider

    They were there on time and they would observe him at night. There was good communication and the CNA that was there was able to do it for the whole duration, which was key. It's hard to work with different people, so it was nice to have the consistency.

    Provider Response

    Thank you for taking the time to leave this review. We are honored to have been able to assist your family in a reliable and consistent way.

    VIVIAN W

    5

    August 16, 2021

    I am a current client of this provider

    They take the client to important doctor's appointments. The persons who work for the agency are very confident. They are consistent in the care and are on time.

    Provider Response

    Vivian, thank you so much for taking the time to leave this excellent review. We are so happy to hear that we were able to assist you and your family in a consistent and reliable manner.

    VICKIE W

    4

    August 11, 2021

    I am a current client of this provider

    They come in and clean up. They are good one to one.

    Provider Response

    Thank you for leaving this positive review Vickie. We are happy to come in and help you and your loved one in whatever way necessary. Let us know how we can earn that fifth star.

    Anonymous_5146

    5

    August 9, 2021

    I am a past client of this provider

    They helped me with chores. They helped me take a bath. I liked the nurse that came out.

    Provider Response

    We are so glad you had a positive response with our caregiver. Thank you for leaving this kind review.

    MARY ANN H_2

    4

    August 2, 2021

    I am a current client of this provider

    They have helped me not worry and know someone is with her. I like that they actually have people there that are working.

    Provider Response

    Mary Ann, thank you for taking the time to leave this review. We are so happy to have been there for your family. Please let us know what we can do to earn that fifth star!

    CHARLES G

    4

    July 26, 2021

    I am a current client of this provider

    The scheduling needs to make sure that people are there and that they leave at the appropriate times. We have had some situations where people show up late and leave early.

    Provider Response

    Charles, we are so sorry to hear that we did not provide stellar service. We will communicate this issue with the office teams to figure out the best way to resolve this issue. Thank you for taking the time to leave this feedback.

    Anonymous_4944

    4

    June 28, 2021

    I am a current client of this provider

    They could have given more advance notice for calling out. I would recommend them because they are very helpful.

    Provider Response

    Thank you so much for leaving this review. We are sorry that we were not able to provide an incredible experience. We understand that clear communication, especially for the care of a loved one is very important. We will contact the office team and figure out how to correct this issue to provide reliable, consistent communication.

    GUY T

    3

    May 26, 2021

    I am a past client of this provider

    I called for a driver to help me to get to an appointment and 3 different people showed up to take me. Then they made me wait in the car with the 2 aides while we waited for the aide to show up to come with us and then I had to pay all that time and pay for three people to drive me to the appointment. A caregiver came and then they had to leave early and then I got billed for all of it.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to email us so that we may engage our leadership to make this a better, more positive experience for others.

    PETER B

    4

    May 15, 2021

    I am a past client of this provider

    They have helped me the most through strength training. I would like them to improve on the physical therapy.

    Provider Response

    Thank you for leaving us this very valuable information. We are glad you are happy with our training. We want to be able to help you in the best way we can. Thank you for your review.

    KERRY F

    5

    May 11, 2021

    I am a current client of this provider

    She helps me with my laundry. I like that I don't have to call them all that much.

    Provider Response

    Kerry, we are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    PAUL T

    5

    May 7, 2021

    I am a past client of this provider

    I needed them here. The most important part was they knew what to do, and the client liked them a lot. I like how they respond very fast.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback, Paul.

    Anonymous_4635

    4

    March 4, 2021

    I am a current client of this provider

    If possible, they could help me with my daily exercises. They could have the people who were scheduled to be here show up on time. We have had care only twice a week.

    Provider Response

    We are so sorry you did not have an exemplary experience with our care teams. If you have not already, please let us know any additional details about your specific case so that we may communicate, train, and execute even better service.

    EUGENE J

    4

    February 2, 2021

    I am a current client of this provider

    I am a hard person to please. It is hard because they change a lot. I need to re-teach the rules. They could not switch people around as much.

    Provider Response

    Thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.

    Anonymous_4393

    4

    January 19, 2021

    I am a current client of this provider

    On the first day that they come, I think they need to sit down with the client and assess their needs instead of jumping right in. I would like to see a little bit more versatility in the caregivers.

    Provider Response

    Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

    CYNTHIA A

    5