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Reviews of Care Advantage - Chesapeake in Chesapeake, Virginia
4.1
(329 reviews)
MOSES LEE D
5
|
January 3, 2024
It was helpful to me because the caregivers were so caring and empathetic. They were very professional. I had them for a very short time, and they were much better than the previous agency I had.
Anonymous_6661
2
|
January 3, 2024
They provide companionship so she is not alone every day, and they assist with chores. The caregivers have frequently been late and don't show up or call.
Provider Response
JULIE A
5
|
January 3, 2024
I like that they come and help me with things like getting my bed made. I am not sure what they could do better, but I like everything about them.
CHARLES B
3
|
January 3, 2024
They are caring and stay in touch with me. Some of the nurses don't do their jobs.
HILDA J
4
|
January 2, 2024
Trusting the caregivers. Its the only one I know.
WILLIAM C_8
4
|
January 2, 2024
It's only 7 hours a week right now. The provider makes sure that he's not alone. We had a different person every time when we first started, which was confusing. The girl we have now does clean up some things though.
Anonymous_1702641930
4
|
December 15, 2023
Some were helpful and some were not very helpful. They could have had better quality people. If they had someone on standby when someone didn't show up it would have been good. The caregivers were a half hour late.
DEBORAH C_1
3
|
December 8, 2023
I would like more help with my laundry and housekeeping. I would like to see communication improved and have more of a one-on-one.
VIRGINIA S_2
5
|
December 8, 2023
They will go to the grocery store for me. I like that all the ladies are eager and friendly.
Anonymous_1702028555
2
|
December 8, 2023
It's been difficult, we've had 16 caregivers in and out of the home, and no one comes consistently. The system, in regards to the workers picking their clients, is off-setting and kind of disruptive to the whole process for me.
LOLITA M
4
|
December 6, 2023
They do a great job when they are there. I would like the caregivers to be more attentive. Sometimes they don't show up on time.
Anonymous_7303
3
|
December 6, 2023
They could have made my life easier with better communication. I am grateful that they were willing to help me, but it wasn't what I needed. They could improve with better communication with me.
Provider Response
Anonymous_1701437594
4
|
December 1, 2023
My husband doesn't like different people every time. I like how they are very flexible.
MARINA B
1
|
December 1, 2023
The agency could make sure there is more consistency with the caregivers that we have. We have four different new people. It was more with the availability of care, maybe they are short-staffed. They could improve that to help me recommend them even more.
LAWRENCE D
5
|
December 1, 2023
I got a catheter on me, so they help me with that. I would recommend them because they have people to come see us on the weekend.
BRIAN S_1
5
|
December 1, 2023
They work around the hours that I personally need, and that helps us a lot. I would recommend them because I like the consistency they provide. If I have a problem, they fix it.
JOSEPH C_2
4
|
December 1, 2023
It impacts his life by having the aide be by his side all the time. I would recommend them because we've never had any trouble with the aides or people in the office. They've always been on the mark.
Provider Response
ARTHUR D_1
4
|
November 17, 2023
It was helpful, they were able to care for my father and his needs as far as washing him. I haven't been with them long enough to make a fair assessment, but while they were working with my father, they were good.
Anonymous_7678
4
|
November 15, 2023
The services give me peace of mind. Their services have been good.
TRACY R
4
|
November 9, 2023
They are really good. They come and help us out with things like cleaning. They could make sure that they have them here on the days and times they say they will. Most of the time there is no one available when I need them.
ERIK P
4
|
November 7, 2023
They have made my experience positive because they try to make sure all of my needs are taken care of. If they can't get there, I would like them to call me.
Provider Response
JOHNNY P
5
|
November 1, 2023
I needed help with bathing, and they clean up very well. I would recommend them because they have met my needs and do what I needed.
Provider Response
JADE C
5
|
November 1, 2023
Knowledgeable staff and helps me out a lot. All the staff has been very amazing, been compassionate, empathetic, knowledgeable.
DONALD K_1
3
|
November 1, 2023
They could have communicated better. They acted fast and were able to get out within 24 hours of when he came out of the hospital.
BRENDA P
5
|
November 1, 2023
Excellent. When the RN comes she came to evaluate me, anything I needed to know she could answer. The level of care is outstanding and the person that comes to the home are friendly and warm, and they are always on time.
Provider Response
DELMA T
5
|
November 1, 2023
They take care of my husband's meals, baths, and cleaning up. We have had some really good people.
PATRICIA H_1
5
|
November 1, 2023
They were available when I needed them. I'd recommend them because They were very personable and knew what they were doing.
WILLIAM B_1
4
|
October 19, 2023
It is very important to my daily life. I like they are good people and are dependable for the most part.
Provider Response
JOHN R_1
4
|
October 19, 2023
The services so far have a moderate impact on my life. Care Advantage needs to listen better and take consideration of what I am asking.
Provider Response
KEVIN A
5
|
October 17, 2023
They motivate me every day. I like the hospitality.
Provider Response
ROZALAND M
5
|
October 9, 2023
I like having someone come out to help me. They were able to get me a caregiver quickly.
Provider Response
KATHERINE H
4
|
October 9, 2023
We would not be able to eat or go to bathroom without the services. Their scheduling needs to be improved. I don't know when and who will be coming.
Provider Response
ELNORA O
5
|
October 5, 2023
They make sure she is safe when getting in and out of bed. The company has some good caregivers that have been sent to us.
Provider Response
ARNETTA D
5
|
October 2, 2023
They help with cooking and cleaning. I like my aids I have.
Provider Response
BETTY J_1
5
|
October 2, 2023
She needed so much help. They were there to help her with her daily care. We contacted them and within twenty-four they had someone for my mother in law.
Provider Response
JONATHAN E
5
|
October 2, 2023
The impact of the services has helped my health, my attitude, and outlook improve. Everything seems to be professional, and they don't seem to give up on you. They work hard to keep you happy.
Provider Response
DAVID F_1
5
|
October 2, 2023
I'm eating better and my room is cleaner. They need more staff.
Provider Response
DONNA O
4
|
September 22, 2023
I would like my caregiver to clean more efficiently and have a better attitude about tasks I ask her to complete. The agency is okay, but my caregiver does not like to clean well.
Provider Response
STEPHANIE L
2
|
September 21, 2023
They need to find me someone who is consistent. I have to redo my schedule to accommodate them. They need to give me a consistent aide.
Provider Response
HILDA B_1
4
|
September 18, 2023
They could be a little more transparent about what they're doing. Keep in more contact about what they could do to assist mom a little bit better. I only had them for 2 days. The lady came today, and I had instructions on how to care for my mom. She asked my mom if she was hungry instead of feeding her two meals a day like we left in the notes.
Provider Response
ADELIA P
5
|
September 12, 2023
I couldn't work if they weren't coming. I really like the care provider, she is faithful, she is on time, she does what she's supposed to do. I like the scheduler.
Provider Response
VICTOR T
5
|
September 12, 2023
She is able to take me to doctors' appointments. The lady that takes care of me is good.
Provider Response
ROBERT A_1
5
|
September 6, 2023
They defrosted a freezer. They went through the pantry and refrigerator and found expired items. I'd tell them that they are reliable and have good workers. They're helpful. They make suggestions that I may have overlooked.
Provider Response
SHENITA W
5
|
September 6, 2023
They are always on time for work. I like that they have a fast response rate.
Provider Response
ANNETTE M
5
|
September 1, 2023
Sometimes the notifications get to be a little much. I like that they notify caregivers about clients they can reach out to. They send emails about training they're offering.
Provider Response
TERRI N
4
|
September 1, 2023
It's on me, I have to try to push myself a little harder. They can't do it by themselves. Everything I need done, they do it. I don't have any problems.
Provider Response
RICHARD P
3
|
August 24, 2023
I think continuity with the caregivers. I would like better communication with me and my family.
Provider Response
KEVIN J
5
|
August 24, 2023
Now, I do not have to any of the things they are doing. It was more than I could handle. They were quick to respond to us and started helping us right away to get the services.
Provider Response
MARY C_7
5
|
August 18, 2023
We hired them to be an easier transition in case she gets worse. They were flexible and easy to work with.
Provider Response
KATHY L
5
|
August 11, 2023
I like that the service has been very helpful to me. I like that they take the time out with me.
Provider Response
SJ S
5
|
August 9, 2023
They have given me the same two caregivers who are phenomenal. I like that I'm able to use 4-hour sections of time for care, which makes it flexible for me.
Provider Response
ANDREW V
5
|
August 9, 2023
There's not much I can do and everything they have provided for me has been positive. I'm happy with the results. I liked the chance to select the provider.
Provider Response
LINDA R_2
5
|
August 3, 2023
We didn't use them very long, they were great and they were being kind to my mother. They gave us great care and they were wonderful.
Provider Response
GWENDOLYN P
3
|
August 3, 2023
They send people over here and those people don't show up. They can have higher quality people.
Provider Response
Anonymous_7574
4
|
August 2, 2023
Because I have the aide, my family can get back to work. The aide is taking really good care of me. I think they're doing a great job. I like the aide that I've got. They are always on top of everything when I need them.
Provider Response
LADEANNE D
4
|
August 2, 2023
They have helped the most with having someone there to lift her. They could improve with scheduling. It is hard to get someone when something happens or something last minute comes up.
ROBIN J
5
|
August 1, 2023
I've had 3 surgeries over the course of 3 years, and it was because of my doctor, he has encouraged to do this. It has been very helpful. I have been very happy with the service.
Provider Response
GWEN W
5
|
July 25, 2023
They help me with things I can't do myself. I would recommend them because they are on time, they help me with things that I can't do, and they understand my situation.
Provider Response
JUNE O
1
|
July 24, 2023
The last caregiver had no business working for them, but the other caregivers were great, and I appreciated them being there. The very last day my sister was alive, the caregiver smoked in the house. She was told she could smoke, but she had to go outside, and she didn't follow the instructions. The caregiver left before my sister was declared dead.
Provider Response
Anonymous_7528
5
|
July 14, 2023
They did what they were supposed to do. Some caregivers did more than others. I was able to leave the house, without him being alone. I would recommend them to someone that could afford it. They kept to their schedules. The organization was getting more than the actual caregivers were getting.
Provider Response
CORA B
4
|
July 14, 2023
They are doing the best they can, it's just my wife's condition that makes it difficult. I really like the accommodation with the sealing and the workers.
Provider Response
WILLIAM H_2
4
|
July 14, 2023
The agency could make my life easier with communication when someone is not going to show up. I never know until the last minute, and it has caused so many problems. I like the flexible hours.
ROBERT A
4
|
July 11, 2023
They stayed engaged with him. They were easy to work with in terms of scheduling and the workers were very good.
Provider Response
NORMA M
3
|
July 7, 2023
The price is what makes us use someone else. They seem good. Usually you can get someone to fill the hours when you need it.
Provider Response
GLORIA P
5
|
July 5, 2023
My mom has totally done a turn around right now. They come over and answer her questions and keep her motivated. Care Advantage has very friendly and qualified staff.
Provider Response
CARL R
3
|
July 5, 2023
You get what you get, and I get a different caregiver every day. I don't know anybody who needs help like I do. They could improve with putting my number down so the caregiver can call me when they get to my house. I am in a wheelchair, and sometimes I am in my kitchen.
Provider Response
JACK C
5
|
July 3, 2023
They come sit for me. They are very understanding.
Provider Response
Anonymous_7418
4
|
June 24, 2023
They help him get his clothes together in the morning. They could have better communication.
Provider Response
eastcoastkm
2
|
June 23, 2023
Just hired Care Advantage. I am having similar issues as other reviewers. Young care givers. Lovely women. They are on their phones. Need to tell them specifically what to do. Apparently, there is a care plan which I have not seen so not sure I would know how well they are doing against it. They do not take initiative to handle things. Different person each day. I have reported this to the company. Hoping to see an improvement. If I do, I will come back and post an updated review.
Provider Response
BONNIE S_1
3
|
June 16, 2023
The girls who come to the house are outstanding. I would like for them to treat Medicaid patients the same way as private pay patients.
Provider Response
ROBERTA G
4
|
June 15, 2023
The services provided were very helpful. They came with no lunch, and she wasn't going to pay for the nurse's lunches.
Provider Response
KENNETH G_1
3
|
June 9, 2023
They need to do their job and show up in the morning. They could guarantee that someone will show up.
Provider Response
JACK S
5
|
June 9, 2023
I can see that caregiver cares for him like as she was her own father. I recommend them because they are professional.
Provider Response
CATHERINE P
1
|
June 6, 2023
They don't do what they say they're going to do. They say they're going to straighten something out, and then you don't hear from them anymore. I just need some help and they don't seem to be interested in doing what they have to do with Medicaid. My social worker said that as soon as they send the form into Medicaid, she can resign me up for Medicaid. They're not doing what they're supposed to do. It seems like I am going to have to change agencies.
Provider Response
BRIANA K
5
|
June 6, 2023
They make my life easier by being there. I tell them the company is reputable and good.
Provider Response
TOMMY L
5
|
June 2, 2023
They have helped the most by being here to help me out, so I don't have to do all the work of cleaning Tommy up and keeping him going. I like that they are really polite.
Provider Response
LETTY S
5
|
June 2, 2023
I know that she is getting the care she needs. I like the way they take care of their clients.
Provider Response
Anonymous_7304
2
|
May 19, 2023
The services were okay. I would get a call at 12 and tell me they won't have services for the client. They couldn't provide for the client's expectations and needs.
Provider Response
JEAN G
1
|
May 18, 2023
It had a horrible impact. They should've sent me decent people. My caregivers were rude.
Provider Response
REID T
3
|
May 10, 2023
They can make life easier by having someone who can come and be alone with my mother and proactively take care of her needs. They need to have attention to detail. I would like them to remember that my mom is a woman when they call to check in. They need to be better at managing details consistently.
Provider Response
TENIA S
3
|
May 10, 2023
They need have the qualified people. Make sure the agency has qualified staff.
Provider Response
RICHARD T_1
4
|
May 8, 2023
They have helped the most with getting Larry washed, dressed and diaper changed. Everyone has been pleasant and fine. I want them to provide us with a sign-in sheet so the family and agency can both approve it before I get my billing statement.
Provider Response
CECIL M
5
|
May 5, 2023
The most helpful has been it being helpful in every way. I like that they are professional and their personality.
Provider Response
DEBORA G
2
|
May 3, 2023
I think they need to train the skills in the younger caregiver. The 22 year olds that don't seem to care and don't do anything but their phones. They need to be reminded. My home is set up for everything they need to do. I need to remind them of the things they need to take care of. Sometimes the care is good, but I found that the girls are untrained and uninterested. Some are caring and compassionate. It is very sad that they are untrained.
Provider Response
Anonymous_7389
3
|
May 1, 2023
Just being a little more inventive to find something that they could do for me instead of them sitting there waiting for me to tell them what to do. They could just do something and the people would take the initiative to find something to do.
Provider Response
WALLER W
5
|
April 12, 2023
They are dependable. They have been punctual.
Provider Response
SAMMIE B
4
|
April 11, 2023
They filled the hours when my son was working. It was on time and courteous. The caregiver were well-informed.
Provider Response
DANIEL M_1
3
|
April 4, 2023
I like that she did give me a shower and made him a sandwich. I like that she was nice enough. They just got someone to fill the slot.
Provider Response
SULTAN S
3
|
April 4, 2023
My grandma can't speak English, so she can't talk to her caregivers. They sent different people every day.
Provider Response
Anonymous_7096
4
|
March 22, 2023
I just needed them post-surgery care. I really did not need that much care after because of the type of procedure. I liked that they got me someone quickly.
Provider Response
LYNN & BENJAMIN S
4
|
March 21, 2023
I was not in pain, and I felt like I was just paying these people and they were just adequate. I like that the women who came here were very pleasant and nice.
Provider Response
WALTER W
4
|
March 16, 2023
Some of the nurses were very caring, and some weren't as caring. There were occasional days that they couldn't get care to help me with dad.
Provider Response
GABRIELLA H
5
|
March 7, 2023
They prescribed her medication to make her more comfortable. They were good. They were prompt and knowledgeable.
Provider Response
GEORGE C
5
|
March 7, 2023
It helps knowing someone is there to make sure he is safe. The main thing is that my dad feels comfortable.
Provider Response
LORRANE J
4
|
March 2, 2023
At first, I had caregivers who helped me and did whatever I wanted. I was expecting them to clean and do things I can't do, but they just come to sit and talk.
Provider Response
WILLIAM H_3
4
|
March 1, 2023
They helped most by making sure he didn't fall at nighttime when he tried to get out of bed. They were good. The caregiver called every time she got there.
Provider Response
ORLANDO M
1
|
February 8, 2023
I would have liked them to have better communication, staffing and consider who the patient is. I would have liked the communication to be improved regarding scheduling, with the family, when they are not coming and advanced notice given.
Provider Response
FRANKIE H
4
|
February 8, 2023
They've helped most by helping get my food. I would like them to come earlier.
Provider Response
FELICIA W
2
|
February 1, 2023
It added stress to my life. I would've liked to have one consistent caregiver. If they don't mind multiple people coming in, it would be okay.
Provider Response
PATRICIA O
5
|
January 23, 2023
The services have helped me tremendously. The caregivers at this agency are wonderful.
Provider Response
EDWIN D
5
|
January 19, 2023
I like the caregivers because they cook my dad eggs when they show up. I would like to see Care Advantage improve on their attendance.
Provider Response
Anonymous_6941
3
|
January 6, 2023
They could provide us with a back-up to make our life easier. They could have a back-up when people don't show up. You are just left with nothing if someone doesn't show up.
Provider Response
ROGER A
3
|
January 6, 2023
They help me get the support I need on a daily basis. The agency can have a consistent selection of caregivers.
Provider Response
Anonymous_6917
2
|
January 3, 2023
Some were very good. Some were not good. The last one we sent home. I would not recommend them because we were on the schedule and when they would send someone, they did not show.
Provider Response
WILLIAM R
5
|
December 20, 2022
They have helped me the most by not sliding down slippery slopes in life. I liked the caregivers that they sent out to me.
Provider Response
BEVERLY W_1
1
|
December 16, 2022
They could have been on time and be more effective. The first day a caregiver was very late.
Provider Response
WILLIAM C_5
3
|
December 8, 2022
I had been diagnosed with something, and they helped out. It worked for me for the time we had it.
Provider Response
BETTY B
4
|
December 7, 2022
She was semi-conscious and there were only here for a week, so they just stayed with her and comforted her. They watched over her at night. They were professional.
Provider Response
THEODORE W
4
|
December 7, 2022
They help make sure someone is here when we need someone. It would be nice to always have someone here. Sometimes the caregivers don't show up and they don't let us know.
Provider Response
ADA B
5
|
December 2, 2022
They got us a caregiver as soon as possible. I liked the agency because they worked fast.
Provider Response
ALICE S_1
5
|
December 2, 2022
They met all hospital requirements. I like that it was super easy to get what I needed and to schedule.
Provider Response
BRIAN S
4
|
December 1, 2022
He enjoys the company when they come. They need to communicate better.
Provider Response
JIM K
5
|
November 18, 2022
We didn't have to take care of everything. I liked that it was easy to communicate with them.
Provider Response
Anonymous_6721
5
|
November 16, 2022
They help me with the things I can't get done. They help me with my Meals on Wheels. I'd recommend them. They help me and do what they have to do.
Provider Response
JAMES S_2
5
|
November 10, 2022
I couldn't have done it without them. The agency should have let employees know what they were walking into.
Provider Response
KENNETH S
5
|
November 2, 2022
My daily life has improved since starting services. She is always on time.
Provider Response
ADELINE F
5
|
October 17, 2022
She keeps her company. I like that the nurse comes and does what she is supposed to do.
Provider Response
VIVIAN J
5
|
October 11, 2022
I don't have to worry about my mom. I like how the workers take care of my mom and the website is easy to use.
Provider Response
BARBARA K_3
5
|
October 5, 2022
The caregiver is very attentive and kind to my mom. They are responsive to phone calls, and the caregivers are excellent.
Provider Response
CHRISTINE L_1
5
|
October 3, 2022
She was able to keep her cheerful. I liked that everyone I talked to was very efficient and friendly.
Provider Response
MICHELLE C_1
5
|
September 24, 2022
They have helped me the most by helping me bathe and making me feel like a normal human again. I like them because they have absolutely wonderful people.
Provider Response
LAWRENCE B_1
3
|
September 24, 2022
Some of them are sleeping on the job. My husband had a bell, and they would not respond. Many times I came and his diaper was really soaked. Some of the caregivers did not have good bedside manner. They come in and out. Sometimes they are good and some are not good fits. I only had 4 good caregivers.
Provider Response
BARBARA T
4
|
September 12, 2022
They come and help her with showering. At this point the only thing that they could do is come for shorter hours. I understand why it's 4 hours though.
Provider Response
MARIA Q
5
|
September 12, 2022
They do everything they can for us, they are understandable about the price and getting the caregivers here. I like that they are easy-going and understandable.
Provider Response
KARLA G_1
5
|
September 12, 2022
They have helped me with everything they can. I like that they are responsible.
Provider Response
Anonymous_6408
3
|
August 10, 2022
They could help by showing more initiative rather than sitting and waiting to be told what to do. They need to have mobility training for the staff and hands-on training. Different people show up at different times. It is very difficult for them to have the caregivers show up for more than 1 or 2 days in a row.
Provider Response
JOSEPH S
5
|
August 3, 2022
All the workers seem to be nice and take me as I am. His aide coming everyday is great.
Provider Response
LARRY W
5
|
August 2, 2022
My dad is a much happier camper. They are very accommodating with how they can help us and get somebody there. The aides are very personable and the in-charge nurse, Janie, is very thorough and on top of things.
Provider Response
ISABELLE R
5
|
June 14, 2022
It give me four hours a day to do what I need to do. Taking care of my wife 24/7 would be a strain on me since I am elderly too. The people they send are good and helpful. I haven't had comeliness yet.
Provider Response
DAVID B_2
5
|
June 7, 2022
They helped me a lot because they do things for him that I had to do before. They knew what they were doing.
Provider Response
THEODORE L
5
|
June 3, 2022
They have helped me by getting assistance for things I can't do. They have made my life. They are dependable.
Provider Response
ROBERT B_6
4
|
June 3, 2022
It was helpful that they could jump on really quick in an emergency and that they helped my mom out with the care. It is just the pricing, honestly.
Provider Response
CHARLES N_1
5
|
May 21, 2022
The services were very positive for him. He really thought they were great.
Provider Response
Anonymous_6077
4
|
May 18, 2022
The caregivers could have had a greater impact if they took more initiative. I liked most of the people who came to work. I liked the healthcare people themselves.
Provider Response
ANITA M
3
|
May 5, 2022
They sat with my mom and kept her from falling I would recommend them more if their prices were lower.
Provider Response
CARL B
4
|
May 2, 2022
They make his life easier by being here when I can't be here with him. I can basically cover anything that they do, but it's helpful to have someone here when I can't be. They could keep us more informed and let us know when changes are going to happen, and they could keep our nurses informed on what their benefits are.
Provider Response
CELIA S
3
|
May 2, 2022
The personnel seemed untrained. They have poor communication.
Provider Response
DOREEN J
5
|
April 22, 2022
Mom gets bathed on a regular basis now. I'd tell a friend that if they had an elderly friend or parent that needs someone to come and bathe them, they would be a good option to do that.
Provider Response
SHEILA C
5
|
April 4, 2022
It helps to know someone is here to take care of my wife, when I can't be. I like the caregiver we have.
Provider Response
EJMdesign
1
|
March 29, 2022
Actually, my mom is the client, but she's in end-of-life care and is nonverbal, so I'm managing her care. Care Advantage came well recommended - but I'm having trouble seeing WHY. After my mom's massive stroke, I contacted CA to arrange 24/7 in-home care for her final weeks. We are 72 hours into the relationship, and already we've had a 3-hour coverage lapse, and, FAR more important, two different caregivers have let my mom sit in a wet diaper overnight!!! I don't care about small coverage lapses. Things happen. Folks get sick, or have other crises, and call out. That's understandable. Sending out folks who don't know how to keep a patient clean and dry is NOT understandable. It's inexcusable. Credit where it's due: Several of the caregivers have been quite good, and the one who is here now is outstanding. I've requested that she be assigned to us for as many shifts as possible. The agency has been - less than responsive to my concerns. They were very apologetic and responsive to the coverage lapse, but that's of far less concern to me than caregivers who either don't know how to do the job, or won't bother! Situations like these are so difficult. I will probably never in my life make decisions or take actions where the stakes are any higher - few things could possibly matter more than making sure a loved one is comfortable in their final days! And I fear I've made a dreadful error in working with Care Advantage.
Provider Response
JAMES S_1
4
|
March 18, 2022
They call when I needed help and they have helped my dad. Everything went smoothly and very nice.
Provider Response
Anonymous_5825
4
|
March 16, 2022
Care Advantage has made my experience positive by giving the client stability and keeping her safe which takes away some of my stress. I'd recommend Care Advantage more if they were more consistent in their scheduling.
Provider Response
DENNIS P
2
|
March 7, 2022
They made it so I could sleep at night, however, they still woke me up. They could have improved on telling me what was scheduled and communicated better with us.
Provider Response
ROBERT E_4
3
|
March 1, 2022
They take care of my needs very well. They should have more verbal communication.
Provider Response
PAUL H
5
|
March 1, 2022
I would recommend them because my brother was very happy with them. It was very easy to schedule with them from a thousand miles away.
Provider Response
FRANCES K
5
|
February 15, 2022
They have really helped be because I can go to the gym and run errands. I like that there is always someone who comes.
Provider Response
ELIZABETH B
5
|
February 15, 2022
The caregivers helped the most by knowing what to do and doing it. They gave assistance and help immediately. We had a need and I was given a number for them by someone. They responded immediately and had somebody out here the next day. We were so grateful because my husband and I are not medical people. They were extremely helpful.
Provider Response
JUDITH J
5
|
February 9, 2022
The caregiver has been wonderful, my mother feels safe with her and she has been very flexible. They were able to fill the position immediately and I had good communication with the finance department.
Provider Response
Anonymous_5730
4
|
February 4, 2022
They were there for my dad. They took care of him very well. It gave me peace of mind. Trying to contact the office was difficult. Their communication among each other could be improved.
Provider Response
AARON B
5
|
February 1, 2022
They keep me on schedule. I like that everyone's friendly.
Provider Response
ARTHUR D
2
|
January 24, 2022
They were in for a short period of time, and the services didn't start on time, so we had to adjust. Care Advantage could improve their communication and the person that they sent, the one day she was there, I had to tail her and ask her to do certain things. She wouldn't do things unless we asked.
Provider Response
REMEDIAS K
5
|
January 24, 2022
They free up my time with confidence. I like the caregiver that we have.
Provider Response
PATRICIA F
5
|
January 11, 2022
They kept on working to make sure I got a caregiver. They check on me to make sure my caregiver is doing their job. They are helpful and they help me get the things I need. My caregiver is very sweet.
Provider Response
JOHN S_1
4
|
January 11, 2022
Care Advantage created a positive impact on my daily life. It allowed me to stay home and work while I recovered. I would recommend Care Advantage, but I wish their scheduling was better for the nurses. They sometimes had to be brought in on short notice.
Provider Response
CHRIS B
5
|
January 6, 2022
I appreciate that our LPN offers companionship. I like that they are professional. The LPN we've had is very compassionate and good company.
Provider Response
JAMES W_1
4
|
December 18, 2021
They allowed him to eat because he wasn't being fed. I liked that they got us help in a timely manner.
Provider Response
CHARLES F
5
|
December 10, 2021
Care Advantage has helped the most by providing qualified people to aid me with the things I cannot do myself. It's been positive by providing the help I need. My schedule is all messed up when they come in here, and they are very accommodating. I have a sister who fills in on some of their times.So, it's not easy to juggle all these people, I guess.
Provider Response
JAMES L_1
5
|
November 29, 2021
They do everything that I require and everything I ask. I like everything, I have no problems with them.
Provider Response
BARBARA F
5
|
November 5, 2021
They were kind. I would tell a friend that they were competent.
Provider Response
MARIE M
5
|
October 8, 2021
They get my meals and do my laundry. They help me in every way.
Provider Response
SANDY S
5
|
September 14, 2021
The caregivers are always there anytime I need them. They are wonderful, they do anything I ask them to do.
Provider Response
RICHARD C_1
5
|
August 23, 2021
They were there on time and they would observe him at night. There was good communication and the CNA that was there was able to do it for the whole duration, which was key. It's hard to work with different people, so it was nice to have the consistency.
Provider Response
VIVIAN W
5
|
August 16, 2021
They take the client to important doctor's appointments. The persons who work for the agency are very confident. They are consistent in the care and are on time.
Provider Response
VICKIE W
4
|
August 11, 2021
They come in and clean up. They are good one to one.
Provider Response
Anonymous_5146
5
|
August 9, 2021
They helped me with chores. They helped me take a bath. I liked the nurse that came out.
Provider Response
MARY ANN H_2
4
|
August 2, 2021
They have helped me not worry and know someone is with her. I like that they actually have people there that are working.
Provider Response
CHARLES G
4
|
July 26, 2021
The scheduling needs to make sure that people are there and that they leave at the appropriate times. We have had some situations where people show up late and leave early.
Provider Response
Anonymous_4944
4
|
June 28, 2021
They could have given more advance notice for calling out. I would recommend them because they are very helpful.
Provider Response
GUY T
3
|
May 26, 2021
I called for a driver to help me to get to an appointment and 3 different people showed up to take me. Then they made me wait in the car with the 2 aides while we waited for the aide to show up to come with us and then I had to pay all that time and pay for three people to drive me to the appointment. A caregiver came and then they had to leave early and then I got billed for all of it.
Provider Response
PETER B
4
|
May 15, 2021
They have helped me the most through strength training. I would like them to improve on the physical therapy.
Provider Response
KERRY F
5
|
May 11, 2021
She helps me with my laundry. I like that I don't have to call them all that much.
Provider Response
PAUL T
5
|
May 7, 2021
I needed them here. The most important part was they knew what to do, and the client liked them a lot. I like how they respond very fast.
Provider Response
Anonymous_4635
4
|
March 4, 2021
If possible, they could help me with my daily exercises. They could have the people who were scheduled to be here show up on time. We have had care only twice a week.
Provider Response
EUGENE J
4
|
February 2, 2021
I am a hard person to please. It is hard because they change a lot. I need to re-teach the rules. They could not switch people around as much.
Provider Response
Anonymous_4393
4
|
January 19, 2021
On the first day that they come, I think they need to sit down with the client and assess their needs instead of jumping right in. I would like to see a little bit more versatility in the caregivers.
Provider Response
CYNTHIA A
5
|
January 12, 2021
They are really a big help. They even help me get my groceries. I can get my supplies all at once.
Provider Response
DOROTHY Y
5
|
January 6, 2021
I like the house keeping. They also help me drive and get around. I like that they try to keep me informed about changes.
Provider Response
CARATHENE C
5
|
December 17, 2020
They are nice and help me with what I need. I really like the personalities of the caregivers that come into my home.
Provider Response
JAMES W
5
|
December 14, 2020
There are some things that I can't do without the agency's help. My medical problem that I have impedes my ability to do things. The agency is contentious and on time. They provide whatever services that I require.
Provider Response
MARIAN W
4
|
December 2, 2020
The people they send are really well trained. There are a couple that are awesome but I have not seen them in a couple of months. I have had a few newer caregivers as of late. I think they are very good. They call to check up on me and see how I am doing.
Provider Response
GAYLE T
2
|
December 2, 2020
Most of the time they didn't do much at all, they would just sit,. Some people got involved but not often. They needed to be more consistent, they had a hard time finding caregivers.
Provider Response
JOSEPH C_1
4
|
November 16, 2020
The caregiver watches my husband completely. The caregiver is late and calls the scheduler and tells them that they will be late. We need to know what to do. We want better commutation. They do not get back to me.
Provider Response
JANET M
4
|
November 16, 2020
They did send a substitute if the caregiver called off. They need to make sure that we get all of our time. Often times, providers left too early.
Provider Response
ROBERT EUGENE S
4
|
October 6, 2020
There's only been one person that has come that seemed like she didn't know what she was doing. Just one thing we've had a problem with, is my dad would get familiar with someone, and then they would send someone new in. It's a huge thing when you have to change the person that's taking care of the person.
Provider Response
JOHN E
3
|
September 21, 2020
We didn't know how many hours we needed for assistance so we did a split shift which caused them to not assign us regular aides which makes it hard for a patient with Alzheimer's. They need to get their scheduling down. There is a lack of scheduling and they don't let us know who is coming and when. We had a few aides we didn't want to return.
Provider Response
ROY S
4
|
September 10, 2020
They prepare my meals and do house work. They need to get the scheduling straightened out.
Provider Response
SUSAN G_1
5
|
August 18, 2020
She gets her up. She helps her to get along. I like the caregiver.
Provider Response
MARIE H_1
4
|
July 8, 2020
I wish she would help her to get more water or food. She needs more help with that now. I feel they don't always have good enough staff. Some of the younger caregivers don't do as well.
Provider Response
MARIANNE AND HAROLD S
5
|
May 20, 2020
My dad couldn't get up and his caregiver helped him shower and clean the house. The caregiver was really good, we would've loved to have him back.
Provider Response
GLENDA K
3
|
April 13, 2020
They need to vacuum so that I can breathe normally. They could do a little bit more for housekeeping. That would help tremendously.
Provider Response
WYNTON P
5
|
March 24, 2020
The overall care, the cleaning, it's all perfect, it wasn't really one thing. I only have one caregiver so far and she is awesome.
Provider Response
MARGARET F
4
|
February 12, 2020
All we required was companionship and they filled this need. In our case, we had some days when no one showed up and they could not find a replacement.
Provider Response
VIRGINIA G
5
|
January 9, 2020
It's been just what we needed. We've been delighted with the girl they've sent us.
Provider Response
HAROLD B
4
|
December 5, 2019
I just don't enjoy dealing with the office staff. They can improve on communication.
Provider Response
DIETRICH R
5
|
November 21, 2019
They make sure I have all the care I need. I usually have two people here 24/7 for my conditions. I like the way they listen to my complaints and concerns, and they try to make changes to accommodate me.
Provider Response
WILLIS W
3
|
November 14, 2019
They need to show up on time. They need to make sure they are on time.
Provider Response
HENRY P
5
|
November 14, 2019
They have made my life easier by being here. I like that they are on time and keep up with him better than I can.
Provider Response
Anonymous_2142
4
|
July 30, 2019
They could have taken him to the senior center that he likes to go to. They can have better communication. They were supposed to be here at a certain time, and I would get a call way after the fact saying that they aren't showing up. By then, I had already left.
Provider Response
TRINA M
5
|
July 29, 2019
The aide provides everything I need and helps me get my bath. They prepare my food, and if I need my medicine, she gets it for me. I like my aide, and I just like the people who I can talk to.
Provider Response
DEREK M_2
5
|
July 29, 2019
She was just here, and she took care of everything. She was amazing. The caregiver was excellent.
Provider Response
SHIRLEY L_9
5
|
July 23, 2019
They provide companionship. She is her best friend. They are in constant communication if something is going on. They take the time to let me know if the caregiver is not coming. If they didn't tell me it would be an off day for her. The caregivers are very nice and knowledgeable.
Provider Response
CARRIE C_1
4
|
July 12, 2019
The people in the office don't communicate very well. My caregivers are usually really caring and care about me.
Provider Response
SHARON B_17
4
|
July 12, 2019
I can't do much by myself, it's major help to me. I would like them to call me when they say they will. You don't always hear back from them.
GUSSIE S_1
5
|
July 12, 2019
They have people that come in and help me with bathing, fix me food, make the bed, and clean the toilets and room. I like that they try and provide good help as much as they can.
Provider Response
KAREN J
5
|
July 12, 2019
They take care of the house. When I have very low energy days, she takes care of everything. So far, all of their ladies have been very nice, professional, and reliable.
WILLIAM F
4
|
May 30, 2019
They were always on time. They kept me informed about what was going on.
Provider Response
TERRELL W
5
|
May 17, 2019
Most of my family is at work, so it really helps me out. They help me out during the day instead of me being by myself.
Provider Response
LOUISE F
5
|
May 17, 2019
I can't do everything like I used to, but they do the things that need to be done. The caregivers they send over here have been alright. They do everything they are supposed to do.
Provider Response
CHRIS M
5
|
May 17, 2019
The caregiver is above and beyond to care for my loved one and has been a very good companion. I haven't had any problems since this caregiver has come into our lives. I like the caregiver that comes to care for my loved one.
Provider Response
LILLIAN B
5
|
May 17, 2019
I go out of town, and they are there when I need them to be there. They always have someone there when they are supposed to be there.
Provider Response
Anonymous_1836
4
|
April 29, 2019
They help me by giving me tips to help improve my independent walking. They have had more of a concern for me. I think that they could show more concern about my progress and things of that nature.
Provider Response
ANDREW D
5
|
April 24, 2019
He made him very happy. He helped with my husband and my husband listened to him. The gentleman he sent me was great. He was very good with my husband.
Provider Response
MARIE H
5
|
April 17, 2019
If I didn't have them, I couldn't work. They are a necessity. The caregiver I have has a very natural smile, and my mother responds to someone being pleasant and smiling. If she are people that aren't smiling, my mother will be upset. My caregiver is always giggling and interacting with my mom. I like the fact that they are not going to sit and be on their phones all day. Their phones are used to sign in and sign out. They have high expectations of their help, and they check on them personally to make sure the expectations are being fulfilled.
TONY E_1
5
|
April 17, 2019
If it wasn't for the services, I probably wouldn't have made it this far. My family has passed away and if it weren't for my caregiver helping me, I wouldn't have made it. The Caregiver I have is excellent. I don't have to tell her what to do.
Provider Response
Anonymous_305
5
|
April 12, 2019
I don't know what I'd do without her. My caregiver is wonderful. She's a nice person and does her work with no complaints at all.
Provider Response
VIRGINIA P_1
5
|
March 26, 2019
They have helped me become more independent. They have cleaned up things I have been meaning to do. They do light housekeeping, they run errands, and they check the mail. I can't even find a word to describe how much I love the company. I like their friendliness, the way they feel for people, and that they have compassion. They share a lot of information to help comfort people and give people a better way of living.
SALLIE M_1
4
|
March 25, 2019
I would have liked better communication and someone to be there when you need them. They lacked in communication and scheduling.
Provider Response
Anonymous_1714
3
|
March 25, 2019
They got her up and about. I think the help that comes in could be cleaner. Her room stunk all the time and I don't think they were very attentive.
Provider Response
RODNEY M_1
5
|
March 25, 2019
They help the most by changing my pull-ups because I am incontinent. I need nighttime pull-ups.
Provider Response
LINDA C H_2
5
|
March 21, 2019
They have always covered my needs. I like that they are very dependable and very friendly.
Provider Response
Anonymous_1693
4
|
March 12, 2019
They have made my loved one's life easier with showering and getting ready. They need to have better communication with the people that they staff.
Provider Response
HASSIE H
5
|
March 12, 2019
They found someone who can relate to my wife. They take my wife downtown. I finally got a caregiver that I liked. The office coordinated that for us.
Provider Response
ROBERT W
5
|
March 12, 2019
They are able to find a substitute when our normal caregiver can't come. I like that they come and clean him up every morning. That is good for us because of or age.
Provider Response
FRANCES J
3
|
February 27, 2019
The problem I have with them is that they have not gotten me a full-time, permanent caregiver. I would like them to correspond with their clients a little better by informing them of information that they need. They just don't communicate with their clients.
Provider Response
WILLIAM R_4
5
|
February 26, 2019
They have consistency in care. Flexibility wise they have providers who give great care.
Provider Response
WENDY S_1
5
|
February 25, 2019
She gets me going instead of laying in bed. I am very happy with that. My life is improving. The caregiver I have is cheerful and gets her work done promptly. It has made me feel a lot better.
Provider Response
GEORGE N
5
|
February 25, 2019
They help me with my meals. I like the caregiver that I have and she likes me.
RICHARD W_1
4
|
February 20, 2019
The girl that comes by is just helpful. She doesn't have any problems and she is helping me take care of mine. They've done a pretty good job. They're precise when they come.
CYNTHIA S_1
5
|
February 14, 2019
They help me with my self-care, and they do the things that I can't do. They're caring and attentive.
ISAAC D_1
4
|
January 30, 2019
I think they could be more dedicated. Sometimes I think they're not as dedicated as they should be. They could stay off their cells phones and be more attentive to the patient. When we have no nurse, it gets left up to me to take care of him. They called me yesterday, and nobody was available to come in, so no one showed up.
Provider Response
JESSIE L
5
|
January 30, 2019
My quality of life has improved. I need assistance in getting dressed and they do things that I am unable to complete. The workers are serious and they review with me what they were given to do and how they can help me. They ask me what I would like them to do first. They each come in and assist me.
Provider Response
BARBARA H
4
|
January 14, 2019
They did the minimum of what they had to do. They should exceed expectations and do what needs to be done. I would like them to have quality people that can work and be responsible.
MICHAEL J D_1
5
|
January 14, 2019
It's wonderful. I'm handicapped myself, so I have to use a walker and he's in a wheelchair. We have to have someone here to take care of him, so it's very necessary. They are very prompt and are usually here every time we need them.
Provider Response
GENE L
5
|
January 7, 2019
They take care of my husband the way they should, without me having to ask. It makes things easier for me to get things done. Sometimes there's too many changes with the caregivers, which causes confusion. We had two caregivers who were excellent and more experienced. Younger caregivers wait to be asked before they help.
Provider Response
Anonymous_1232
4
|
January 7, 2019
It would have been nice to have someone to vacuum if my cleaning person couldn't come. I didn't use them that often, but it was good because they were kind to me. Everyone was very kind. They could have done a few more things considering the fact that they were costly. I wanted to go out in the car every once in a while.
Provider Response
LOIS F_2
5
|
December 18, 2018
They are reliable and are there every day. I appreciate that I get phone calls back immediately with any questions or concerns that I have.
Provider Response
GREGORY C_1
3
|
December 15, 2018
It put me in a difficult spot when we found out that they couldn't provide the services. Care Advantage needs to make sure that they can provide the services before they select the client. They need a better screening process.
Provider Response
DANNY D
5
|
December 6, 2018
By caring for my husband they make my life easier. They listen to the patient and they try to do what they ask.
Provider Response
SANDRA D_7
1
|
November 30, 2018
Many caregivers were not capable or did not know what was needed to take care of me. The caregivers were brought out here and did not know what was needed and required of them.
Provider Response
MARIAH C
5
|
November 30, 2018
I am able to go to work because someone is caring for my daughter. They seem to do a good job with scheduling, even if the normal caregiver that comes isn't available to come.
Provider Response
PATRICIA N_1
5
|
November 27, 2018
It has taken away a lot of stress to have the services. They pay attention and give good care.
Provider Response
RUTH H_9
4
|
November 20, 2018
The caregiver just feeds me. I am very thankful that these services are available to me. I have had my nurse for so long, she is the only person that I know from the agency. I just know the agency's name, I am just there for the nurse that I have.
HORACE L_1
5
|
November 12, 2018
They help my loved one, and they do what is needed. I appreciate that the caregiver is on time.
Provider Response
KATHRINE H
4
|
October 26, 2018
She's hard to take care of but the caregivers do a good job at it. They don't call us and let us know when the caregivers are coming or not. They wait until the day to let us know.
HARRY W
5
|
October 26, 2018
They do the light housework and take care of my husband when I am not home and is cheerful. I think they should ask the client what type of caregiver they are looking for.
DANIEL S
5
|
October 19, 2018
They provide me with a caregiver and nurses. It's fine. I like everything they do.
MARY L A_1
5
|
October 12, 2018
They've made my life easier. They give me good care.
RICHARD N_4
5
|
September 28, 2018
They provide companionship for my husband. They also help with the daily chores that he requires. It eases my workload. The scheduling has been easy. The caregivers have been professional and very pleasant to be around personality-wise.
Provider Response
KATHLEEN G_4
5
|
September 28, 2018
My shoulders and my knees are shot. They hurt when I clean the house. I can barely bath and do the basics. I can take care of personal things. A lot of this has been companionship. I have someone to talk to. They are helpful, friendly, and nice.
Provider Response
ARLENE D
5
|
September 28, 2018
The caregiver stays with her and gives her some company. The interview at the beginning was good. We were on short notice to find someone, and they came right out to talk to me and all of the followups were very prompt.
Provider Response
RENEE N
4
|
September 24, 2018
We only used them for a short time. The people they provided were professional and good.
Provider Response
Anonymous_76
3
|
September 22, 2018
They should have more choices as far as the caregivers go. They weren't upfront about who was a licensed nurse.
Provider Response
MICHAEL H_4
5
|
September 20, 2018
The nurse I have is outstanding.
Provider Response
ETHEL S_1
2
|
September 17, 2018
They don't make my life easier at all and they don't do anything. They just sit down. When they come here they act like they are dumbfounded. I have to tell them what to do.
Provider Response
DONALD E
5
|
September 17, 2018
They helped with changing and cleaning him. They took care of him. With everything that they said they would do and what they had done, they were pretty nice.
Provider Response
EMMA W_1
3
|
September 12, 2018
They came and complained. They didn't do the work. The caregivers that came weren't very conscientious in their work.
Provider Response
ANTONIA R
4
|
August 31, 2018
They helped us the most by helping her bathe and change. They kept her company. We had problems with the aides that were coming to help out because sometimes they didn't show up.
Anonymous
4
|
August 31, 2018
They cared for my loved one when we were sleeping and not there. There were different caregivers that came. Some were good and some weren't. One just sat and watched TV while another one did a lot more.
HENRY Y
4
|
August 28, 2018
They gave really good services. They did everything I needed to be done. They could have better organization and communication.
CLARA H
4
|
August 20, 2018
My mother was not cooperative with the caregivers. They helped her the most with her speech. If I left a message for the administration, they did not let their caregivers know. I love the speech therapist they provided us with and the physical therapist.
WILLIE B
5
|
August 16, 2018
They cook and clean for me. They do their job, and they are great.
ROBERT B
5
|
August 14, 2018
If they weren't here, I wouldn't be able to get the things done that I need to. They do alright. I would recommend them.
ESTHER C
3
|
August 14, 2018
I have to come over and do the things that they should be doing. They do not have a positive impact on my life. I have had a negative experience with them from the start. They need to get the girls to come out here and stop saying that they don't have anybody when they are supposed to have 150 employees.
Provider Response
ALICE T
3
|
August 13, 2018
She sat in my living room and ate her food. I had to tell her that my living room is not for her to be sitting and eating. She left her container with a drink in it sitting on the floor. I don't know why she did that. She thakes what older people say personally. My mom has dementia so she says stuff that is not quite right. Somebody who is in this business should know better than that. My mom is not receiving any care right now, but the quality of care my mom had was not good. I already called in. I asked for a different caregiver, but in the meantime my mom went into the hospital. She should be out of the hospital today, and they are supposed to be looking for somebody different to start on Monday. They were not happy when I reported the caregiver. I was told that sometimes it takes a while to get the right fit. I was hoping the first lady would be fine, but I understood that I might need to call back and get a better fit.
Provider Response
REBECCA B
5
|
July 31, 2018
It is an organized system, so I know what to expect. They have a system to their care. For example, dinner is always at 5:30.
LARIN A
1
|
July 30, 2018
It took me a while to get the service approved and started, and there was a lapse after three services. I found the scheduler to be hard to deal with, and they were unable to provide a qualified caregiver.
Provider Response
CALVIN B
5
|
July 25, 2018
They are punctual and they know his needs without me having to tell them. They are easy to contact and the services are great.
MICHAEL P
5
|
July 18, 2018
They helped the most by just being there for us. They were attentive and outgoing.
PAUL W
5
|
July 17, 2018
It really has improved my life. She is good. Her help with getting me back and forth between the bathroom and cleaning the house, helped me the most. I would recommend them to others. My caregiver is outstanding. My caregiver was on time, nice, and courteous.
Provider Response
BETTY R_2
5
|
July 13, 2018
It has a major impact because I still work full time and my mother has Alzheimer's. She likes consistency and to know that the same people are coming. I've had some major issues, and some of it isn't their fault with people not showing up. I don't know if the scheduler is overloaded, but we've had some scheduling issues. Things are better now that I have two permanent caregivers.
JOHANNA P
5
|
June 28, 2018
They came and checked her blood pressure and did physical therapy, they never rushed, they took their time. They were very friendly and reliable, they always took their time and did their best.
MARTIN T
5
|
June 28, 2018
If gives me the freedom to go do the things that I need to do knowing that he is safe at home. They communicate well with me and if I call them, they respond quickly.
ELEANOR M
4
|
June 27, 2018
I was mostly confined at that point but they made things better for me. It was nice to have the care at home in my apartment.
GEORGINA O
4
|
June 21, 2018
The services help because I don't have to come and help with anything that Georgina needs. Having someone there with her has helped. They are constantly changing the caregivers. This is the 4th one we've gone through.
CAROL I
1
|
June 20, 2018
When she came, my blood pressure shot to the ceiling. I was so angry at her lack of work. I would like their people to know they should be conscientious about their work. I didn't want just people coming off the street looking for a job.
Provider Response
ed c_2
4
|
June 13, 2018
I thought that they were taking fair care of him, but he thought that he was being neglected. His biggest complaint was that they would just be on their phones. They were very conscientious and they were receptive to his needs. If he said he wanted something to eat, they would cook for him. It was always when he asked, never just on their own.
LORRAINE D
4
|
June 13, 2018
She really does her job and supports us. She is very good at getting along with my loved one and helping her. The individual that works with us is excellent, but the support for her and the confusion by the staff at times is not the greatest.
DELORES C
4
|
May 30, 2018
They did a lot of things for me that I can't do like vacuuming and scrubbing. The caregiver was a big help, she knew exactly what to do for me after her first shift. I have had four different caregivers in my house and I don't want to have so many different caregivers coming. There was a caregiver that I liked, but she got assigned to someone else.
Anonymous
4
|
May 29, 2018
They have been there when I have needed them and they have done what they need to do. The person that signed me up said that they had a perfect match, but the caregiver could hardly get up my stairs. The client can hardly walk on their own, so that seemed dangerous. The last caregiver that I used was awesome.
BURNER W
5
|
May 29, 2018
I could trust the caregiver and go out. I left my husband with her and was able to go out which I hadn't been able to do in a long time. Care Advantage was very good, we had a wonderful caregiver.
CHARLES W
5
|
May 29, 2018
I can walk around now much better now than I did before. The first caregiver was there to help me exercise and I got to the point where I could walk the whole block.
ELISABETH S
5
|
May 25, 2018
I still have a ways to go. I am doing things I didn't know I could before. They encourage me. They are just wonderful. They are very caring, they work with me, they reassure me, and in every way they are outstanding.
Anonymous
3
|
May 24, 2018
Some days my caregivers go over and beyond and some days they do nothing. I would like the caregivers to leave their cell phones and help me with housework.
Provider Response
MARY S
4
|
May 17, 2018
They have made life easier because my mom is getting care and she doesn't have to be in a nursing home. They could improve having more staff available.
RUBY A
5
|
May 17, 2018
Their care has improved daily life all around because I have help now. The general overall work she has provided has helped me a lot because it gives me some free time. They caregiver is great, they are always on time.
DAVID H
5
|
May 15, 2018
They assist me with my wheelchair. I like that they are reliable.
DOROTHY C_1
1
|
May 14, 2018
When they cannot fulfill the order, they need to staff my mother wit someone and they have not been able to do that. It causes me to lose money and miss appointments that are important to my life. They need to have better staff and more supervision of their people. They need to have more skilled and trained caregivers they need to be able to fulfill the demand that they have created.
NANCY Y
5
|
April 25, 2018
I have been very fortunate by only having two caregivers who were very sympathetic and very knowledgeable. They keep her company, feed her, and do activities for her.
HAMLIN M
1
|
April 23, 2018
It would have been different if they would have told me the caregivers were new. It put stress on me. Care Advantage should have communicated with me and told me what was going on with their company before sending people to my house.
Provider Response
TEO P
3
|
April 20, 2018
If I hadn't been there, my loved one wouldn't have been cared for. The caregiver did almost nothing. I was doing the same work I did before she came and even more.
Provider Response
FULCHER R
5
|
April 20, 2018
They have a lot of good people working for them who have a love for what they do. It helps me know that he's in good hands and I don't have to worry about anything.
VIRGINIA S_4
3
|
April 12, 2018
The only reason that I use Care Advantage now is because of one of the caregivers that they send. They are inexperienced. The people in the past never showed up and things like that. It has been difficult because of circumstances. I do not like the rate that they want to propose. I cannot give the extra money that they are proposing.
Provider Response
CAROLINE H
5
|
April 12, 2018
They do their job and they are kind. I know that I have a really good person. The way it is now is much better than it was because my caregiver has plenty of responsibilities of her own, and they include taking care of me since I can't walk.
Anonymous
3
|
March 23, 2018
I was told that they can get caregivers here on a varied schedule, but now it's not as they said. We don't have consistent caregivers. I would like them to line up somebody to come for Tuesdays and Thursday mornings, but they couldn't find anyone for these days.
PATRITA A
5
|
March 23, 2018
Care Advantage is on time, and they have a good attitude. They don't use their cell phones while on duty. Care Advantage takes good care of me.
CORA D
5
|
March 16, 2018
I had a couple of girls that didn't work out good and I called and now I have a girl that I like and I also like the way she works. They help me so much because my leg aches. I like to have a clean house and other different things that I can't do.
Anonymous
4
|
March 12, 2018
It all depends on the caregiver that comes to my house. Some are very good and some are very poor workers. When good workers are here they help my life out a lot, but when poor workers come it makes my life pretty difficult.
JACQUELINE N
4
|
March 12, 2018
There have been some absolutely wonderful caregivers both times that I have used the service, but there have also been some very poor caregivers. It has been extremely varied. The best part of what they provide is companionship, but they also keep us alerted to any medical concerns.
rflexible
1
|
February 6, 2018
The Chesapeake nurse supervisor didn't show up, didn't call to let me know that she wasn't showing up, didn't answer my call when I phoned her an hour after she was supposed to be here, and I still haven't heard from her. Office scheduler frequently does not tell client when aide will be late or not coming. Notice needs to be at least a day in advance to plan for other appointments, order for rx pick up, and grocery pick up. Not able to take a nap when expecting aide, but I couldn't do so because I've been expecting visits from Care Advantage all afternoon. Instead of preventing stress and making life easier, it is disruptive, especially for people with disabilities and in pain. How difficult is it to assign someone the responsibility to plan arrivals in advance?
Provider Response
TERESSA S
3
|
December 19, 2017
The aides from Care Advantage aren't exactly reliable. We never knew if the aide from Care Advantage would show up, so I have had to get off work for them.
EDNA E
4
|
December 12, 2017
This is the second time I've used Care Advantage. I also used them when Edna broke her hip two years ago. I think I needed someone really quick, and I had the paperwork from Care Advantage. I think matching us with the caregiver made all the difference.
WILLIAM L
5
|
November 21, 2017
Care Advantage is very reliable about providing a caregiver. I guess the biggest impact Care Advantage makes is that I can leave my dad while I'm at work and not worry about him.
PATRICIA T
2
|
November 21, 2017
I would tell a friend that Care Advantage's office tried to help me, but the caregivers weren't good. I had to provide services while the caregivers were there.
BILLIE T
3
|
November 13, 2017
I would say that it's really expensive. We needed 24 hour care, and I couldn't do that myself. They were able to fulfill that need.
THOMAS W
2
|
November 13, 2017
I don't like the app that Care Advantage has, I don't like the caregivers bringing their cellphones, and Care Advantage has just not gotten our schedule right. With how many times we go through schedule you think they would get it right. They make it more stressful.
RUDOLPH O_1
5
|
October 24, 2017
I would tell a friend that Care Advantage had very respectful, pleasant people who were willing to do whatever they were asked to do. Care Advantage certainly made things easier because my spouse was not able to help me as much after my surgery.
MARY C_27
4
|
October 19, 2017
The caregiver that Care Advantage has sent cannot lift Mary and she wasn't told exactly what she would need to do with the care. The services are a lot of help, but if Care Advantage had told the caregiver more about the case they could have sent someone else.
WILLIAM M_19
5
|
October 19, 2017
My caregiver is wonderful from Care Advantage. Some of the people that they send me on weekends do not always show up, though. Care Advantage has made my life easier because my caregiver watches me while I exercise.
EMMA G_2
4
|
October 18, 2017
Care Advantage was really pleasant and tried to be helpful. Care Advantage made life better by giving me peace of mind knowing someone was with my mom while I was at work.
WALLACE W_1
5
|
October 17, 2017
Care Advantage gave me a good companion. Care Advantage has helped the most by helping me take a shower.
SANDRA W_1
1
|
October 16, 2017
Care Advantage is negligent when you need them. You call them and 95% the time they don't answer and they won't return calls. Care Advantage could have been more concerned about me when I got out of rehabilitation.
YETTA S_1
5
|
October 16, 2017
Care Advantage has very caring caregivers and they are prompt in providing services. Care Advantage does an excellent job meeting my loved one's needs.
KRISTEN H
3
|
September 21, 2017
I wouldn't recommend Care Advantage because it has to do with accommodating the hours I needed. I have little to no motor skills, so I can't cook. I can't flip things or stir things. I don't walk, and I can't push a vacuum.
ROBERT G_3
3
|
September 15, 2017
We've been with Care Advantage for a couple years, and the care has been spotty. Usually we have trouble on the weekends with getting staffing. A lot of times they'll say they have a caregiver that is scheduled, and they usually don't show up. For the last five weekends, no one has showed up. If the caregivers don't show up, it's very impactful. I can't plan anything. There were times that my daughter would have an event and we would buy tickets, and we couldn't do it. The fact that they're not reliable is impactful. As far as an impact on Robert, having an aide is very positive.
MELVIN S
5
|
September 15, 2017
I'd tell people that Care Advantage gave quality care and they were prompt. The service helped the most by giving quality care to my father.
FRANCES B_2
5
|
August 25, 2017
Care Advantage is very friendly, attentive, and long lasting. One of the caregivers from Care Advantage saved my mother's life. She enjoys their company!
PATRICIA T_2
5
|
August 25, 2017
Care Advantage doesn't send you the same caregiver on the weekends. Generally, they did a good job keeping the caregiver the same during the week. The services helped the most by being with my mother so that I could run errands. They kept my mother company.
MARYLOU M. W
4
|
August 18, 2017
The caregiver that we have with Care Advantage is reliable. The office staff is not reliable and I have wanted to stop the service. The service of Care Advantage is very helpful with what my mother needs.
GLENN O
2
|
August 18, 2017
Care Advantage kept losing the paperwork and the administration was not responsive. The services were distressing because the caregivers couldn't help me. The administration of Care Advantage could have squared away their paperwork and sent the caregivers. That would have made things a lot better.
PATRICIA R_4
3
|
August 18, 2017
I would probably refer Care Advantage to others. However, my biggest issues are with caregivers that regularly don't show up for scheduled appointments, and the office staff is also difficult to communicate with over the weekends. The services with Care Advantage could improve by letting me know whether the caregiver is arriving this weekend. Additionally, calls to the local office result in a list of names of people without any indication of their department. I've requested that this be fixed, but no work has been done on this regard.
Anonymous_474
3
|
August 18, 2017
Care Advantage should have had better communication and a more responsible staff to work with. My life was easier because there was someone with my loved one while I was at work, so I was not concerned about their safety.
NIRMALA G
5
|
August 18, 2017
The caregivers that Care Advantage has sent have been okay, and some are not that great, but when I would call the office they would make sure to fix my problem. I don't have to take care of my sister anymore because of the caregivers.
JANICE C
5
|
July 31, 2017
I would tell someone that the aid from Care Advantage is very good. They have helped me find the right caregiver for my mom. The caregiver from Care Advantage will bathe my mom, get her dressed, fix her meals, get her out to walk, and take her on wheelchair rides.
LARRY H_6
5
|
July 28, 2017
Care Advantage provides excellent care and caregivers. The lady they send is very good. Care Advantage makes my life easier by actually caring for me. They are generally concerned about me.
JANE A_1
5
|
July 27, 2017
Care Advantage has good workers and they are just a nice company. I don't have to do anything, the caregiver does it all.
EVELYN W_5
5
|
July 26, 2017
We were happy with the services from Care Advantage, our caregiver missed quite often though. The service from Care Advantage was such a great help, it gave me great peace of mind.
BEULLA ANNE M
3
|
July 17, 2017
Care Advantage should screen their employees. Care Advantage needs to improve their communication and the consistency with the quality of the caregivers.
ELMER A
5
|
July 17, 2017
My current caregiver from Care Advantage has only been here twice. There are a few things that we have to work out together. The caregiver does what I want her to do and what I want her to continue to do.
Vicky18
5
|
May 19, 2015
We use Care Advantage 4 hours every day. The staff is very good, and they care for my husband.
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About Care Advantage - Chesapeake in Chesapeake, Virginia
Care Advantage - Chesapeake is a Senior Care provider in Chesapeake, Virginia that offers residents Home Care services. Contact Care Advantage - Chesapeake for more details on services and rates.
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