BrightStar Care SE Pittsburgh Monroeville, PA

Sue B3-A-CGL-56 W

They respond right away if you call them. They have high quality and they go above and beyond.

Anonymous_1715071989

I get a break, and she has someone to talk to. They are friendly and flexible, and they really go the extra mile to find the match for what you need.

Jayne F

They take care of things that I can't do myself. Once I found a person, they did an excellent job.

Jessica R_3

By having a nicer, more put together apartment and not doing everything on my own, I can physically do other things. It has helped me physically and mentally. I like the fact that I was able to pick who could take care of me.

Kimberly H_9

They've helped the most by keeping me updated on my appointments and keeps my home clean. I thought they were supposed to supply gloves and hand sanitizer, but they do their job and help around the house and keep my groomed.

Lisa_5

I like that they help by doing their job like light housekeeping and medication reminders. I like that if I did not have a caregiver they have extra caregivers they could send out.

Cynthia C_16

The agency is always looking for a caregiver for me to help me out. I like that they let me know what's going on.

Betty R_28

The caregiver helps me with cleaning. The caregiver always comes on time.

Patricia B3-C-CG-9 C

The caregiver has helped me the most with my showers. I like that the agency always get me a caregiver when I need one.

Henry E_2

I really need them to help me with cleaning the bedroom, bathroom, and kitchen. She does not have to ask questions about what to do, she just does it. I am thankful for them. I like that they are kind.

Frank R_9

They assist with everyday living. The staff is friendly.

Anonymous_5905

Monday through Friday, they are wonderful. They are very efficient and take care of Christine.

John L_47

They make sure that he doesn't need anything. I love the caregivers. They treat John very well.

Joel E

Helps my quality of life. They are easy to work with.

Lorraine A_2

We need somebody there to help with her care and feed her and they help a lot. I haven't had any problem yet, and the caregiver shows up whenever we need her.

Anonymous_7162

The agency gets back to me in a reasonable amount of time. The agency is able to cover 24 hour care.

Zachary T

They have provided the care. They do everything I ask.

Paul E

They're prompt and they do a good job. They're polite and they call me back.

Edwina D

They care for my mom so that I can go to work. They could improve the quality of aides.

Cheryl L_9

The employee needs to understand what is required of them when they come into a client's home. Their employees just don't understand their job.

Margaret B3-PD-CG M

The agency has had a positive impact because they follow instructions well. I do have reservations about managing the support that I am getting. I like to be the boss in my own home with how things work. It makes it a bit hard to have care free support. I would recommend this agency because they are thoughtful and thorough. The communication has always been on time and courteous.

Cindy S_27

My caregivers have helped me the most with all my everyday activities and with what I need to get done every day. I like that they provide home health aides for me.

David T_33

She needs assistance from her caregivers, and they also provide her companionship. They are very consistent, have good manners, are competent, and care about their client.

Richard B3-U-CG-43 W

I would like for the aides to be better trained. They have good aides sometimes. I like the agency.

Joyce Q

I went through 3 caregivers, they helped me find a caregiver that could provide for my needs. They could improve by offering their employees information on how to get the coronavirus shot.

Diane F_17

BrightStar Care didn't have to do much. They were very helpful and they were anxious to get it started.

Anonymous_6199

The one thing that I do like is that you can talk to someone 24 hours a day. Every time someone calls off, they don't have anyone to cover. They are also not very dependable when it comes to caregivers. We have gone through about 15 girls in the past 2 months; however, we have 2 new girls that are doing well for the night time.

Carla F_3

I couldn't do it without them. Sometimes they can't find fill ins for me.

Anonymous_5887

The morning shift didn't come but the evening caregivers did a great job at helping my wife. People weren't showing up for the morning shift.

Grace M_8

There is not much they can do. They do pretty good. One thing I guess would be the caregivers need better personal hygiene.

Anonymous_5674

They should do what they are supposed to do. I've had them for a long. They should have people here all the time and on time. They should clean up and do a little housework.

Jackie U

They give him a caregiver everyday. They call me if something happens like if a caregiver can't come.

Arthor

We've only been with them for a couple of months and so far they are good. I like the agency and I have no problems with them, since we've only been with them for a couple of months.

Donald B_14

They have provided reliable aides. They do a good job and they are dependable.

Cheryl N_3

I like the attention they give to me. They're very professional.

Diane K_11

I have a lot of unfulfilled hours and lapses in my care. I think they should provide their clients with continuing care.

Raymond _1

They wouldn't work weekends and couldn't fill the shifts we needed. The agency kept giving excuses of why they couldn't do this or that. The company was trying not to help us.

Anonymous_4558

One of my caregivers came in while she was feeling sick and I didn't understand why she came. They are not giving any notice when people can't come. I just found out today that I won't have anyone for the weekend. I feel like they don't tell me the truth.

Karen W_20

Alyssa is very good to me, she pays attention to details. The staff inside the office doesn't communicate with me, they are very poor in that area and very poor in talking and handling getting people here. Their attitude needs work. Not Erica though, but the other girl.

Monica W

I am satisfied with them. They give the care to my mom and they have patience with her They are very good and get a lot of information from the clients to see what our needs are.

Travis S

They are really good at helping me with what I need. It's hard to find people to work. Their caregiver's are spotty.

Lynda S_1

I don't know if they can or if they know how to. Once they sent a person who was high on dope. She accused me of being a racist. I made a simple statement to the last caregiver and it came across that she was stealing from me which I did not say.

Thomas G_5

The people that they send out are caring and I like them. The people are nice.

Lorie G

They have been very helpful because she can hardly walk and they help her do what needs to be done. Their office is terrible. I can't ever get ahold of them.

Loretta P_3

It's a world of difference. I live in a clean house, I have company most of the time, and they help me bathe. I've had 3 companies and BrightStar is the best. They have respect, courtesy, and any time I call the office and need something, it's not a problem.

Marianne P

My caregiver comes and helps me out. I like everything. They give good service and good care.

Wanda S_9

They help the most with being here in the evening and providing over night care so that I can sleep. They need to improve on communication in the office staff.

Marie M_4

They could do what they are supposed to do. They could give better care because some of the people are not that good.

Angela B3-U-CGL-35 D

Their employees are my favorite part about being with them. They are reliable and very professional.

Charles P_7

It was very helpful. She would do my laundry, keep the kitchen straight and occasionally make me dinner. They don't do what they say they'll do. They called me and said that if I gave a positive review online that my caregiver would get more money in her paycheck. She never got it. I called to ask about it but got another caregiver the next day.

Tammy Z

They mostly take care of my apartment for me. They're having trouble finding me coverage for the weekends.

Anonymous_3653

They would be assigned to perform in home care and just wouldn't show up. I had to look to family members to help me. They need to get more dependable people that was my biggest problem.

Cindy W_7

They have made such a difference because I don't have to worry about whether or not someone is going to come in because that was the issue before. They take good are of my mom and generally if I need to get in touch with them I can.

Barbara H_30

My mother feels all alone and has fears, so she wants me there all the time, but I can't be there all the time. They are easy to get ahold of. They come when they say they will and they are very kind to my mother.

Anonymous_3211

They have a hard time finding me someone to take me places. They also help me with housework, but the caregivers aren't go-getters. They offered someone that could drive me to my doctor appointments.

Lamont B

They're supposed to come out and ask my mom how the care is. They didn't come out for the assessment. They didn't even call my mom to wish her a Merry Christmas. Their communication needs to be improved. The girls need to do their job better and watch the way they talk to people.

Denise L_2

They just send someone who is reliable, professional, and was able to meet my needs. They are able to meet my specific needs.

Renee S_2

They have helped the most by finding someone that my loved one gets along with. They listen to my needs. I feel like they are always changing caregivers. The workers are younger and not as committed.

Pauline D_1

I don't need anything bathing or anything like that. I need someone to clean. She would clean the bathroom and wash the floors. A few weeks ago I stopped getting care. I called them three or four times and no one called me back. I'm in a wheelchair and sometimes It's hard to get to that door. When someone has to come my husband has to be here. I have to know the day before. They sent someone over and we weren't home. They called and left a message and said that someone was at the door and I didn't know they were coming.

Charles D_6

They filled in a time slot of care that we needed and they are able to provide what we need. They are very professional and responsive.

Todd H_1

It has been a very positive experience. In the beginning, there were a lot of call-offs. It depends on the workers. If you get good people, you get good care.

Catherine H_2

They told me they would call me back, and they didn't. The caregiver had left my mother. Whenever I try to call them, some people are nice, and some are not.

Mylene S

It has allowed her to be at home. It has allowed us to go to work. We like the personnel that they use. It is nice for her to have some interaction with someone.

Anonymous_2351

I don't have a daily program. There are only a couple that I would like to come back. One of them, after she mopped the floor, there was still hair on the floor. It takes them too long to get back to me. The billing is excellent. If they make a mistake, they correct it.

Judy B_15

They could be more into what they are here to do their job for. They should be here for me and my house. They could hire better caregivers.

Penny F

I had a concussion, and I would starve to death if I did not have them. I would tell a friend about the people who BrightStar Care sent would be more then willing to help out, and they were more than nice.

Dan C_4

For the times that we needed them, it was a tremendous help, and it alleviated a lot of the worry. The girl was very prompt and caring.

Mary T_2

The people needed to have more concern for me. If I have visitors, I think they should move out of the way so that they can sit down and talk. The one girl was good, but she only came here a couple of times.

Donald F

There is no improvement necessary. They are always on time and are very courteous. They help with meals whenever they come over. They are very efficient and take very good care of me.

Charles F_6

It has my daily life in a chaotic stage. I was promised help, and I never received help. I would never recommend them. The caregiver never showed up today and yesterday and no one called me. They are the worst. They don't notify me when a caregiver is coming to my home, which I don't like.

Ashley W_2

They could help us more by getting back to me when I communicate with the employees. They would call off and there would be no fill ins. They would even call off and I wouldn't know about it. The office staff and employees could be better at communicating and in their attendance. I am not satisfied.

Bill S_22

It is hard because she can't really do much. She is a double amputee. She still only gets 18 hours and she really needs help because I had a knee operation.

Charles _1

They come in and do the work. They help with whatever that I need. I like that they are here on time every morning. That's a plus. They are also self-starters.

David

They could create a more positive impact if they provided more personal care to my dad. To get a good recommendation, they need to get enough people involved so that there is coverage when someone calls off.

Sipra G

They just need to show up more frequently and make more of an effort to understand my mother, since she doesn't speak English. They have to be more careful in choosing their caregivers. They need to make sure their caregivers have reliable transportation and that they are trained more on how to act professionally.

Carla

I am an amputee and I have been out of the hospital for a while. I need help with cleaning and food shopping. They come to the house, clean, and then go food shopping. They help me carry the groceries in and out of the car and to the house. Sometimes they will put away the groceries away too, which is a big help.

Iris W_1

There also tends to be drama with them. The only caregiver we had a long time was okay and the other changed companies to get a better job because she had problems with BrightStar Care. I do not think that they adequately train their staff in various areas. The staff that they hire tends to be very young, so around the ages of 18-19 and definitely under 30. I also do not feel that they have a good work ethic and they do not stay off of their phones.

James _2

They have made my life easier by not having to do the stuff they do now. I like that the caregiver takes care of my loved one.

Margaret C

She does everything for me. I don't know what I would do without her here. My caregiver is excellent and does everything I need. She really helps me.

Elizabeth K_1

They help most with staffing and sending excellent caregivers. They could staff quicker.

Marva _1

Anything I ask she will do, as long as it is okay. They have helped me out in the short time I have had them. The caregiver I have is always on time and helps me with anything I need.

Garry B

Some of them are good. Some aren't. They should help with the power wheelchair. Sometimes they don't show up and when they do show up they don't have the training.

Anne R_6

They provided the flexibility for me to handle my personal life. The caregiver was excellent.

Amy F_1

They have helped me by providing a great care person for me. They get great caregivers and they work with me very well.

Joanne W

If it wasn't for this agency, I would not be getting out of my house at all. They are always here and they are reliable.

Dianne

I'm handicapped. The other lady named Diana was a very good cleaner, wasn't a thief and she did her work. That other girl Clarissa would throw a load of clothes in the washer and then the next day would throw the clothes in the washer again, and she brought her kid to work. The first girl that came stole $400 from me, two bags of brand new clothes, jewelry, and she was snooping through my house while I was in the kitchen drinking coffee. I turn my head and noticed the door was open and her car was gone. I just thought something had come up and the next day I realized the money was missing. Her name was Clarissa. There was no reprimand or anything and I don't know if she still works there.

Donald M

They sent me caregivers and did physical therapy with me. They kept me moving. They were great with me. They sent someone to take care of me when my caregiver was on vacation.

Kathy S_17

Some of the caregivers don't have cars and I need rides to the doctor and to the dentist. I have decided to switch agencies. Some of the caregivers take the bus here and the last one runs at 7:15, so if they don't drive, they can't stay until the end of shift, which is 8pm. I have mobility issues and they help me with that. I don't like how BrightStar Care sets up their service by putting the client on the list so that the caregivers choose the hours they want to work. We don't have a consistent caregiver with them. As far as I know, they are the only agency that does this and they don't assign the caregiver a specific client. I have to go through with each new caregiver what needs to be done.

Kevin B

Just getting through life day to day can be hard. They help us get through things. Occasionally he has complained about scheduling because he likes to have the same person come every time.

Jason B1-NA-RX-RN-VT J

They help my loved one keep up with his medication refills and they call to check up on things for me. They are really friendly and they always call before hand before they come.

Anthony B3-A-CG-28 J_1

I couldn't do anything without them. They help me get to the restroom and use it as well. They have a lot of good people that are on time and good personalities. They do their job when they come.

Cathy S

I had two caregivers that were excellent, and they were the only reason I stayed with BrightStar Care for as long as we did. There was a regular issue of caregivers calling off from work and not having a replacement available. There were other issues of the office telling me that a caregiver would be coming in an hour and they came three or four hours later. When we first started with BrightStar Care, things were good, but things immediately deteriorated. The reason why the last hospitalization occurred was because my aunt had formed bed sores, which were ulcerated. The caregiver did not apply the cream and medications to treat those and other issues. My aunt was not prompted to take her medications, which was reported to the office.

Janet F_5

They're reliable, and they try to help when they can. They don't listen very well sometimes, though. My loved one went from a 75 year old to a two year old because the aides didn't listen and aren't doing enough to keep her active. They do everything for her even though she's capable enough to do it on her own.

Betty B3-W1-CGL-56 W

BrightStar Care is not dependable and they do not give their caregivers the correct information. BrightStar Care made more work than it should have been. Better communication between the agency and the caregivers would be good. They could tell the caregivers about my mom and her situation.

Patricia B3-W2-CGL-33 G

I am actually reporting BrightStar Care to the department of aging because at first they did not send me anyone, then they sent me people from the office. They sent me someone on the bus when she was supposed come in a car so she could take me to the doctors office. I ended up having to cancel an important appointment because of this.

Nancy B3-W6-CGL-64.25 G

The caregivers from BrightStar Care are great. BrightStar Care does everything. They do personal care.

Anonymous_696

I wouldn't recommend BrightStar Care because it seems that they're not on the right page with each other sometimes. For example, the aides will show up without calling. When I request an aide, I don't receive them. BrightStar Care needs better communication. If BrightStar Care is really and truly concerned, the caregivers would have better training. The caregivers are there just to make money, they don't ask any questions about my well-being.