BrightStar Care West Portland

Offers Home Care

106 Reviews
Call (800) 973-1841
BrightStar Care West Portland (800) 973-1841
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Reviews of BrightStar Care West Portland

106 Reviews Write a review

Home Care Reviews for BrightStar Care West Portland

August 19, 2020

By Donique D

I am a current client of this provider

I like the communication all around from the office, to the caregiver, and to me. The caregiver they have sent out is great, and we have liked them a lot so far.

August 13, 2020

By Thomas S_26

I am a current client of this provider

She helps with the chores and keeps my place clean. I like my caregiver. She is a good employee.

August 06, 2020

By Pamela F_3

I am a current client of this provider

They help me to stay in my home. The communication is pretty good and they follow up.

July 24, 2020

By Scott G_4

I am a current client of this provider

They've been able to be there for me to keep me safe. I would like to see better communication among their caregivers and have better fill-ins.

July 22, 2020

By HelenRuth S

I am a current client of this provider

It's life-changing. It's wonderful. I like the excellent caregivers.

July 20, 2020

By Kenneth H_6

I am a current client of this provider

The caregivers take care of me by feeding, clothing, doing my care, and changing me. I would like to see the agency pay the caregivers a decent wages so that they would stay and be able to afford the things that everybody else affords.

July 15, 2020

By Leeann B

I am a current client of this provider

They make sure I have somebody to take care of me. I've always had a good caregiver, and the one I have now is great!

July 13, 2020

By Robert H_48

I am a current client of this provider

They keep the house clean. They always take care of everything that needs to be done.

June 22, 2020

By Eloise L

I am a past client of this provider

The impact was very important but they were just giving injections. I would like to see the professionalism of the nurses improved. Also the communication with the patient needs to be better.

June 22, 2020

By James B_18

I am a current client of this provider

They've been very good companions to me. I like that they are pretty informative.

June 18, 2020

By Jacqueline L_3

I am a current client of this provider

They could be more responsive to the phone calls. They are pretty much on-the-ball, when my caregiver cannot come to work, they call me right away and offer to get me a replacement for the day.

June 10, 2020

By Zerelda A

I am a current client of this provider

She cleans the bathroom and changes the bed sheets. They have reached out to me and asked me how it was going.

May 20, 2020

By David R_7

I am a current client of this provider

They could be more understanding of whatever issue the patient is going through. Information on the patients would be helpful so they don't ask so many questions. I like the friendliness and convenience of the workers.

May 12, 2020

By Sherrol

I am a current client of this provider

They can have someone who had minimal reading on how to deal with a person who has dementia. The poor girl my mom had by the time it was over was just standing. She was so afraid of my mom. It wasn't a good experience for her since she didn't know. She wasn't prepared. They can have trained professionals. My mom has dementia and they didn't send anyone who has dealt with someone with dementia.

May 12, 2020

By Dena S

I am a current client of this provider

They can fit my schedule and fit my needs and it is excellent. I am a retired nurse and I was impressed that an RN would come out and develop a care plan and then work with the caregiver and nurses to offer the proper care.

May 12, 2020

By Sherrol J

I am a current client of this provider

They get me my medicine. I like the person that comes to me.

April 21, 2020

By Kathleen P_3

I am a current client of this provider

They watch to make sure that he doesn't fall. So their impact is low but only because I make it that way. I don't give them much to do. Just making snacks and watching him. We have had a few little glitches, but by far we are satisfied.

April 17, 2020

By Lissa M

I am a current client of this provider

They check on me and she comes to check the medication and make sure I am okay, they are caring people. I like that the agency is very kind to me.

April 14, 2020

By Julie R_3

I am a current client of this provider

They offer support for my dad and make sure his needs are met. They make sure he has his medications, food and clothes. I like that the people that work there are very nice and caring.

April 14, 2020

By Kira D

I am a current client of this provider

I could not function without them. I like that they are very communicative.

April 07, 2020

By Glenda L

I am a current client of this provider

I have been in my apartment for more than a year so when my caregiver comes she's just very talkative and she'll sit and listen and do her work. The interaction with someone has been very good for me. I'm just on my own so it makes me feel better. I like my care provider. I like that the lady came over to interview me and I was really happy with them.

March 20, 2020

By Jenny G

I am a current client of this provider

It is a lifesaver when we travel and I would be in trouble without them. I like that they are flexible, professional, and they have been very nice and my mom likes them a lot.

March 18, 2020

By Steven H_4

I am a current client of this provider

I'm extremely disappointed in BrightStar. I don't like their choices of caregivers. They have no experience. They've never seen a catheter before. There were numerous times that no caregiver was coming, and I had to call the office and tell them that there were no caregivers there. They had to try and scramble to find somebody. I was having two at a time because they had to transfer me. Sometimes they only had one caregiver one coming, and everything fell onto them.

March 11, 2020

By Pamela M_5

I am a current client of this provider

They allow me to live at home independently. They should offer the caregivers more pay per hour because I hear that often from them.

March 06, 2020

By Robert A_15

I am a current client of this provider

I only have a caregiver coming once a week. When they do help me out, they are excellent. They do things I can't do, like lifting stuff, and some of the shopping and laundry. It is nice having them here to talk to. They need to have more consistency with their caregivers. When I was with another company, I had one caregiver for five years. But ever since I've had BrightStar, I've had maybe ten different caregivers over two years.

March 05, 2020

By Anonymous_3584

I am a past client of this provider

They need to have people who can help me in my situation. They need to hire capable caregivers.

February 10, 2020

By Anonymous_2359

I am a current client of this provider

I am completely disabled and they do not come to help. They do not show up, ever. I went a month without a caregiver. They fired a caregiver and never let me know.

December 13, 2019

By Anonymous_3003

I am a current client of this provider

They came in and did work, but they didn't do what they were supposed to do. They didn't give me showers. They didn't do what I needed done.

December 05, 2019

By Tammy Lynn A

I am a current client of this provider

They could implement a uniform and make sure that the care providers are clean, taking care of themselves, and not taking too many smoke breaks. They could enforce uniform more and cleanliness. You don't want to come to work in nice slippers.

November 11, 2019

By Paul W_5

I am a past client of this provider

They gave me peace of mind in knowing that she was safe. There was a nurse that oversaw the care and the follow through with their care.

November 11, 2019

By Michelle N_1

I am a current client of this provider

They could provide alternate caregivers if someone can't make a shift, so I don't have to cancel the client. They have been pretty good at following up with communication when I ask for information. The caregivers need to be more consistent in showing up for their shift.

November 11, 2019

By Deborah K_4

I am a current client of this provider

They have allowed me to have time to do other things that I need to do. I would like them to be able to provide someone every day because sometimes they don't have anyone.

November 07, 2019

By Richard _3

I am a current client of this provider

They don't have proper staffing or continuity in care. I have no communication with them because we talk mostly to our care provider.

October 15, 2019

By Patricia "_4

I am a current client of this provider

I like that she is always asking me what she needs to do and what more she can do. I like that she will do anything that I want her to.

October 09, 2019

By Leslie O

I am a current client of this provider

They help by providing a caregiver for her. In the beginning, finding a caregiver was really hard.

September 12, 2019

By Donna _1

I am a past client of this provider

They have been quite a bit more talkative than others, and he didn't have to get out of bed alone. I can get ahold of someone, and they can generally be counted on to show up.

September 10, 2019

By Barbara D_25

I am a past client of this provider

It is a different caregiver they send all the time. My home health agency would not even recommended them. They are confused, and they are not providing any steady kind of caretaker.

September 10, 2019

By Anonymous_2465

I am a current client of this provider

They gave me trustworthy qualified people. I like that they care about my schedule and my father's care.

August 07, 2019

By Paul C_8

I am a past client of this provider

I had to fire them. They needed to send people who knew what the job was that needed to get done. We got a lot of people who were just house cleaners, and the clothing they wore was inappropriate. I had to send people home cause they were dressed inappropriately. I still had to pay for the full three hours, even though I sent them home almost right away. The management needs improvement. They need to become more aware of their processes and the people they send in. They send very unqualified people when we required qualified people.

August 07, 2019

By Thao T

I am a current client of this provider

They answer my questions and all my requests. I get help whenever I request it. They are very dependable.

August 07, 2019

By Lawrence M_4

I am a current client of this provider

They help with general care in the home because I'm a paraplegic. They have been reliable.

July 19, 2019

By Donald M_8

I am a past client of this provider

By having a worker come to the home, I was able to be cleaner. I could get dressed and could do all the things I could not do by myself. They were very caring and management was really good.

July 05, 2019

By Ed Y

I am a current client of this provider

It was a little rocky at first, but it's helped us tremendously, and we appreciate it. Initially, we went through a couple different caregivers before we got this last gal, and she's doing a great job.

July 05, 2019

By Nancy N_1

I am a current client of this provider

They show up on time, and they do what I ask them to do. The girls are really nice, and the ladies on the phone are nice.

June 24, 2019

By Anonymous_952

I am a current client of this provider

She is friendly, and she helps me with my bath and laundry. I like my caregiver, but she could try to help me more in alliance to what I like done and how I want it done.

June 18, 2019

By Anonymous_932

I am a current client of this provider

It is major because it frees me from being the primary caregiver so I can get things done. I like the quality of the nurses.

May 21, 2019

By Odette G

I am a past client of this provider

She got me meals regularly. Once she got here, she did everything I asked very satisfactorily. They provided the care we asked for. There was a little problem with tardiness. Other than that, the care was excellent.

May 07, 2019

By Colton H

I am a current client of this provider

They have had a major impact. My caregiver has been keeping me out of the hospital for six months. My old caregiver was one of my friends and bad things happened when she would clock in and not stay with me. The caregivers that BrightStar Care have provided me with have been wonderful.

May 07, 2019

By Eva C

I am a current client of this provider

They provided me with good caregivers, and they handled the duties that were required of them very well. I like that they were responsive when the caregiver unexpectedly quit.

April 03, 2019

By Frank W_6

I am a current client of this provider

The caregiver has done a great job interacting with her, cooking, socializing, and keeping her a lot more active. The caregivers are doing a good job.

March 21, 2019

By Donna J_3

I am a current client of this provider

I was able to find someone who is very reliable, and it made a difference. I'd like more interaction at the beginning, to let me know what to expect with the people they send.

March 06, 2019

By Mike S_5

I am a current client of this provider

They visit and spend time with my mother. I don't know what they can improve. They seem to keep me informed of how my mother is doing.

February 20, 2019

By Debra V

I am a current client of this provider

I couldn't say enough about the care I get. It has been wonderful. I think it has made me happier. I feel more like a lady and a person of quality. I feel like part of the community. They are on time and punctual. They do more than what they say they are going to do. They are exceptional.

February 20, 2019

By Phillip L_2

I am a current client of this provider

I have finally found an agency where they can get people to show up. Having them here gives me more time to myself. My only issue is that my main caregiver doesn't English very well. They are easy to talk to and they are responsive to different problems.

February 13, 2019

By Anonymous_1474

I am a current client of this provider

They are not very helpful. The person we finally got this week is helpful, but the other ones were not helpful. They need to improve communication, a way to track if they show up, and a way to see if someone is going to show up. They need better quality of who they hire. The communication can be improved. I have no idea if someone is going to show up.

February 05, 2019

By Leland M

I am a current client of this provider

My caregiver is outstanding in how she cares for my brother. She takes the time to sit there and play with him. She will even wrestle with him if he wants to wrestle. I went through a couple of caregivers, but the one that I have now is outstanding. It took a little while to get the one that would be appropriate for Leland.

January 16, 2019

By James E_5

I am a current client of this provider

They help me with shopping. They work with cleaning throughout my apartment, which I appreciate. They did pretty well. One didn't work very well but the others did.

January 10, 2019

By Crystal W_1

I am a current client of this provider

They were able to help my grandma get her showers done. I would like them to have more communication with me. Sometimes the caregiver didn't come in, and they didn't notify us.

December 13, 2018

By Bessie C_1

I am a current client of this provider

If they come to work, I would like to see work done, and I don't want to see entertainment. I don't want to condemn anybody or hurt anybody's feelings. If you come in and are hired to do a job, then they should come in and do work. I don't need company or entertainment. I'm not pleased with them. There are three girls that come here, and one is 24 years old. She's like a little bumblebee, and she's very intelligent. I would recommend her to anybody that I cared about. The other two, I think their intentions may be good, but not everybody have the same talents. I come from a background where I was taught to be clean.

December 03, 2018

By Patti G

I am a current client of this provider

We have not had a bad caregiver, but they need to show up every day. They never let us knew when caregivers don't come. They are lacking in the office over there.

November 19, 2018

By Kathy J_4

I am a current client of this provider

They help me clean up my messes, and she is very efficient. They're very efficient, and the caregiver does a great job. They come and leave on time, and they go out of their way to make me happy.

November 19, 2018

By Laura_1

I am a current client of this provider

Some of it was good, but most of it was pretty poor. They were caring, but they were uneducated and would bring their baggage to work. If they say they are going to send someone they need to send someone.

November 06, 2018

By Emma G_1

I am a current client of this provider

They make me laugh. They are here for me. I would recommend them. The girls are really good.

November 05, 2018

By Anonymous_876

I am a past client of this provider

They could get to work on time, and keep doing what they are doing. They know how to select people to care for my loved one.

October 23, 2018

By Anonymous_254

I am a current client of this provider

They help me get up in the morning and helped me get stuff from the kitchen. It impacts my life in a great way. I have had a few bad experiences with them, but they have fixed all of those.

October 22, 2018

By Dean G_2

I am a past client of this provider

They always accommodated me when I needed to change my schedule. I got pretty good service from the caregiver I had. They were very gracious and on time. She took good care of him.

October 18, 2018

By Anonymous_186

I am a current client of this provider

After trying out several people, we finally have a caregiver that is willing to be here daily and learn our needs. I would not recommend them due to lack of communication from the office itself.

September 28, 2018

By Anonymous_14

I am a current client of this provider

One thing I can't do is clean my house myself. Having a clean house where I can walk around without a lot of things on the floor has made a big impact. They took a long time getting me a good caregiver that I could get along with. They just recently got me one and I've been with for a month. They didn't have anyone for the longest time. The first caregiver sat around a lot or walked outside without me knowing why.

September 20, 2018

By George S_9

I am a past client of this provider

He only had one day of care because they decided he was too much to handle and they just walked out. A worker came into my home and I got a call of an incident. My window broke and BrightStar said he had attacked a worker. I thought she had all the skills during the employee orientation but it didn't go well and she didn't have the skills I thought she did

August 21, 2018

By Jacqueline "Jackie" C

I am a current client of this provider

They do my bathing and they put on lotion. If I hurt too bad, they help with my shoes, socks, housework, shopping, cooking, medication, and taking me places. I love my caregiver. They are really really good and they are my angel. My husband died, so I have to sell the house, and they do everything to help. They sent out a few before them, but they didn't work out, but that is because we smoke and have a dog.

August 14, 2018

By Tricia "

I am a current client of this provider

They'd have a great impact if I was assured coverage for the things that I need. The most frustrating thing is not getting caregivers set up. They have a lack of staff.

August 14, 2018

By Anonymous

I am a current client of this provider

The other day I had an appointment and it was around the time that a caregiver was supposed to come. The person that came I had a lot of problems with. They asked to come back and I agreed that they could, and then they didn't show up. It seems like I am finding that the caregivers just want the money without doing the job.

August 06, 2018

By Lolita R

I am a current client of this provider

I would prefer an older caregiver, like my previous one. I would like a caregiver that is somewhat older. I have a good caregiver right now, but she is young and doesn't have a lot of experience. I would prefer the caregiver I had before her, who was older.

July 27, 2018

By Ann B

I am a current client of this provider

I guess they have to stay because it's company policy. I like it because they can get here. I dislike that the caregivers don't leave when the work is done. They want to hang out until the time's up and it makes me nervous.

July 26, 2018

By John J_2

I am a current client of this provider

They have taken the burden off of me in taking care of my wife. The people that we have gotten have been pretty good.

July 13, 2018

By Adeyemi C

I am a current client of this provider

They help my dad with his showers, medications, and things like that. My dad just says that the workers are friendly and respectful when they are caring for him.

July 13, 2018

By Anonymous

I am a past client of this provider

They can show up when they say they will. They can have reliable caregivers who show up when they say they will show up.

July 10, 2018

By Anonymous

I am a current client of this provider

Them taking care of my loved one has helped. I like the caregiver. They are amazing.

June 05, 2018

By Maria-Pia S

I am a current client of this provider

It allows my son to receive the care he needs. It helps him by being able to accomplish daily tasks. They find very good caregivers and we have had good experiences with them.

May 24, 2018

By Aimee H

I am a current client of this provider

It would help if the person would show up who is supposed to show up. They need to be more honest about whether or not they have people to serve you, and what kind of selection.

May 22, 2018

By Alejandro P_1

I am a past client of this provider

There was a lot of gossiping about the clients. They took pictures of their clients and that is not okay. They would have to find replacements for their caregivers instead of leaving me hanging.

May 14, 2018

By Anonymous

I am a current client of this provider

They could use a little more training. My caregiver means well but should be able to pick up on a few more things than they do. They came through for me. My caregiver is a wonderful person.

May 07, 2018

By Anonymous

I am a current client of this provider

I would like the caregivers to put their phones away and do their jobs well. The caregiver that I have now is always on their phone. I would like them to send me caregivers that do their job well. I feel like I am a training facility, the caregivers should know how to do their job before they come.

March 20, 2018

By Vona K

I am a current client of this provider

The caregiver is wonderful and does all the extra stuff around the house. She makes meals, takes out the garbage, cleans the floor, changes the sheets, and cleans the bathroom. They make my life easier because they take care of my wife while I am in rehab.

March 15, 2018

By Christine S

I am a current client of this provider

They have no back-up caregivers, and I was left alone on the bed all day. They did not call me either to tell me that no one was coming. They are not experienced with my care. I have had a few caregivers, and one of them did not show up at all.

March 06, 2018

By Glenn S_4

I am a current client of this provider

I have a very nice lady that comes out, and she is business-like. My dad is happy, and I feel pretty good about having somebody else being in my house. The caregiver gives my father a shower, does his laundry, and has abilities that I don't have. Because we have BrightStar Care, I am able to go back to work.

February 08, 2018

By Jeanell T

I am a current client of this provider

We use BrightStar Care for respite care, and usually we know our schedules well in advance. We had planned a lot of trips in the last little while so I would call and tell them the dates about a month in advance and they would take the dates down. Then I called back to double check that everything was all set and for whatever reason their system does not allow us to book that far in advance, and so we drop out of the system. They usually help with meal prep, get her medications, and help her with housework.

January 11, 2018

By Anonymous

I am a current client of this provider

I love the company of the caregiver. They are very nice, but they aren't very good about doing house work. Usually I will have to go back and do everything again. They can cook, though. I need more help. The caregiver could just look around and see things. I ask them to clean things and days later they will still be there. I need someone that is more in tune to what is really needed to be provided.

November 14, 2017

By Vernon W

I am a current client of this provider

BrightStar Care could improve the quality of the caregivers they send to my aunt's home. BrightStar Care could be more consistent in the caregivers they send and inform them what they are there to do for the client because some think there are just there to watch tv.

November 10, 2017

By Donald M

I am a past client of this provider

BrightStar Care had good caregivers, who worked their best each day.

October 24, 2017

By Melvin W

I am a current client of this provider

BrightStar Care's services are good. I'm not sure how BrightStar Care can improve. The information from BrightStar Care is helpful, and they do what they can.

October 24, 2017

By Janice M_3

I am a current client of this provider

BrightStar Care is very fast and helpful with their services. BrightStar Care took me to places like the grocery store, which is really helpful to me because I am not capable of doing that myself.

October 10, 2017

By Rick W_2

I am a current client of this provider

BrightStar Care has just provided good care and stayed in touch regularly. BrightStar Care is a good service, they made bathing for my mother safer.

October 05, 2017

By Doyle T_1

I am a current client of this provider

I would tell my friends that the caregivers that BrightStar Care sends out are good, but the biggest problem is the communication from the office staff. The service provides me with a caregiver who helps me with a little bit of everything.

September 26, 2017

By Sheryl L

I am a past client of this provider

I would refer BrightStar Care to others because they responded to me very quickly regarding my needs.

September 21, 2017

By Glenn H_1

I am a current client of this provider

BrightStar Care has sent us a caregiver that is really nice. My husband really likes her. Because I'm on my feet all day at work, BrightStar Care's services are very helpful to me as well as my husband because he likes a clean house.

September 19, 2017

By Judy H_1

I am a current client of this provider

I would tell others about BrightStar Care's integrity, their behavior, and their willingness to please you. We went to the mall to walk instead of going to the park. I don't need much care from BrightStar Care. I just require company.

September 13, 2017

By Melissa B_1

I am a current client of this provider

BrightStar Care has given me a good caregiver. The services has helped me with showering, medication, and pretty much everything.
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About BrightStar Care West Portland

BrightStar Care West Portland is an in-home care provider serving Portland, Oregon and the surrounding area. BrightStar Care West Portland offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


Services and Amenities of BrightStar Care West Portland

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  • Home Care Starting At: $3802/month

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