BrightStar Care West Portland Portland, OR

Eva G

The primary one is in touch with me with anything that happens. I have some different caregivers, my primary one is outstanding, some of the ones on the weekend are just okay.

Anonymous_1708945904

I would like the caregivers to be able to help more. They let me know about schedule changes.

Joshua Armstrong

I been working with raven lately and I’m completely surprised with how attentive he is when it comes to cleaning and taking my dogs out. He’s very dedicated. Honestly, I’d love to have him everyday

Pauline .

They have my experience positive just by the work the caregivers. The caregiver that was with my mom really worked fast to get her to a nursing home. She stayed with us until I had to take her in.

Charlene S_7

They have been so helpful as far as being there for us with helping with our parent in a compassionate way. They come in and help with my parents. Their responses are great, and the presentation from the person that came out have been great.

Edwin P_2

They have helped the most by providing with the help I need. I like that the agency has replacements in case my permanent one can't make it.

Anonymous_7279

Rachel helped Steven with daily tasks and providing companionship. They don't have enough vaccinated caregivers, and they aren't very transparent.

HelenRuth S

They have sent out excellent caregivers. She is a treasure. I have outstanding caregivers.

Julia F_5

They helped me get Sandra to be my caregiver. They should have more people on staff. They do not have enough people to accommodate care in the past.

Anonymous_7591

I have had probably 10 different caregivers until I found my current one. She is the best one I have had so far. This lady cares and is engaging. I like their flexibility and their staffing. They are very easy to work with, especially the two ladies doing the scheduling.

Justin M_2

I didn't expect much from them, but they could have backups when needed. If they could provide backup caregivers and be more organized, I would recommend them.

Kristin D_3

Nothing against the people but my mom just doesn't feel comfortable around new people. They're very helpful and did what they needed to do and schedule easily.

Said A

Great customer service. Good service, good quality, and good follow-up.

Robert A_15

It's not easy for me to get around, so things like grocery shopping and taking out the trash is much appreciated. They provide good caregivers.

Lynn M_13

The provider has helped the most by taking care of my mother. I would want them to improve communication and training of the staff.

Jean _7

Renee absolutely loves it and gets excited when she sees her worker. She laughs and giggles when she is happy. BrightStar Care is responsive, and they listen to what our needs are.

Sheila A_3

They were gentle with my mom and created a calm, under control environment. The agency could have provided consistency and know when someone was going to show up.

Gwendolyn P

I would like them more than 3 times a week. I would like the price reduced.

Carole A_2

They help with my exercise. I'm getting strong enough to walk again. They help with self-care. I have two caregivers. The quality of service is fine from one of them, and the other is excellent.

Anonymous_7363

I think they did everything that we asked them to do so I'm not sure how they could have helped him any better. I would like to see them improve with better tracking of their staff to make sure that the hours logged were actually hours that were worked.

Marta M

My dad is taken care. They are always available.

Jacqueline kowal

Jacque was a perfect fit for our needs. Very friendly and polite. She would be welcome in our home any time. Thank you Lois Mathews

Steve Morrison

Gabby, our caregiver is extremely qualified for her position.She is able to learn all requirements of the job & was highly appreciated by PT&OT for ability to learn rehab for Steve.She is outstanding in an emergency & facilitates the proper help immediately & shows compassion to the client.Gabby has excellent qualifications to learn & advance in healthcare.Bright Star is able to provide quality caregivers who arrive on time & communicate.

Don P_8

They've been able to give a great overall care for the patient. There was a few no-shows and we get a lot of calls when there are no caregivers.

Leeann B

They take care of my infection on my back. They could find people for me when I need them.

Ivy S

I could not live by myself after I had my surgery. There was a lot that I needed help with. They need to improve the overall quality of care. The caregivers were not even willing to drive me around in my car.

James B_18

They provide companionship. When the caregivers aren't gonna be I would like them to call me and have someone ready as a back up.

Therese J_2

The services provided were really important to me because I can't shower on my own. I would have liked BrightStar to send caregivers on my scheduled time.

Charrita B

It wasn't really helpful. I needed help with organization and only one caregiver was able to help me with that. I would like more communication. When I talked to the caregivers they didn't know what was going on either. I could not rely on a caregiver.

Lori B_6

Their caregivers are well-trained and very helpful. They have been very responsive and very caring.

Iris Z

They should help her more with exercises instead of the basics. She is very alert, she feels like she could do more. With Mary things are good. Sometimes when we request a substitute it takes a long time to find one, and then they are not very qualified.

Donald C_14

It's crucial, I really need help. It hasn't been very professional. I haven't had anybody for three weeks. The first person came and because there were three people with COVID, she left.

Sunil K

When the nurses come, before they leave, they stay for four hours. They only have to watch over the patient. With feeding the patient or giving his medication, that we do or his parents do. We want somebody, like a nurse, who can look after him. With those they have sent it has been good, but there has not been any consistency in it. Previously, one nurse is to come and attend to the patient, she would come from ten to two. She knew the patient, she knew what things she had to do. Then she quit the job and now we are getting three or four nurses. Sometimes a new nurse comes and we have to teach them what to do all over again. We have called BrightStar Care and ask them to send one nurse over and over again.

Kathleen P_3

We don't need too much from the care but it allows me to go to my doctor's appointments. We don't use the agency very often but when we do we get the same caregiver. I like the consistency.

Kira D

If I did not have someone here helping me I do not know what I would do. They have improved my life in every way. I am able to do more things within my home. I have no complaints my caregiver is amazing. All the staff I communicate with is very communicative and very considerate. They are always quick to respond. I wouldn't imagine changing services. I have a unique situation because I have part of my care paid for by private insurance.

Anonymous_2359

They need to be trained more, especially if they are young. They need to go over the detailed care plan when they come. I don't think they read all the notes. It should be a requirement. Most of them know what to do. They try their best to match a caregiver to a person. When I get the right person it is amazing. They come through. I can depend on them most of the time.

Kathleen A_3

She does everything I need, like the laundry. They're attentive. Yolanda, my caregiver, is awesome.

Julie R_3

They are organized. They are nice and get back to me.

Russ M_3

They are able to physically assist with my dads needs. We needed someone that was physically strong enough to assist my father he is able to do that. I like that they sent a good caregiver.

Antoinette D

I know things will be done. I don't have to stress about it getting done. The consistency isn't the best.

Louis E

The biggest thing is that they are able to help me go to the bathroom. They also help me feed myself and take care of my cat. I like the caregivers that have been provided for me.

Clara B

I really like the attitude of my aide. I really like my aide that helps me.

David P_15

They give her a bath once a week. The communication when the caretaker isn't going to arrive could be improved.

Mary R_23

It has been helpful and it is better than nothing. They have always tried to help me. They could improve on the training and have more of it. I don't want to wear myself out. Not everyone is like that but quite a few are, and I have had to go through many ladies.

Angee C

They are good at engaging with him. The managers and the caregivers are all very personable. They are flexible.

Marla B

The caregivers help me with whatever I need when they're here during the day. I like that they've been able to provide care for me on a regular basis.

Anonymous_3944

They are there with him. It is nice to have another person there to help him. The caregiver they have provided matches up well with my dad.

Donique D

I like the communication all around from the office, to the caregiver, and to me. The caregiver they have sent out is great, and we have liked them a lot so far.

Thomas S_26

She helps with the chores and keeps my place clean. I like my caregiver. She is a good employee.

Pamela F_3

They help me to stay in my home. The communication is pretty good and they follow up.

Scott G_4

They've been able to be there for me to keep me safe. I would like to see better communication among their caregivers and have better fill-ins.

Kenneth H_6

The caregivers take care of me by feeding, clothing, doing my care, and changing me. I would like to see the agency pay the caregivers a decent wages so that they would stay and be able to afford the things that everybody else affords.

Eloise L

The impact was very important but they were just giving injections. I would like to see the professionalism of the nurses improved. Also the communication with the patient needs to be better.

Eloise L

The impact was very important but they were just giving injections. I would like to see the professionalism of the nurses improved. Also the communication with the patient needs to be better.

Jacqueline L_3

They could be more responsive to the phone calls. They are pretty much on-the-ball, when my caregiver cannot come to work, they call me right away and offer to get me a replacement for the day.

Zerelda A

She cleans the bathroom and changes the bed sheets. They have reached out to me and asked me how it was going.

David R_7

They could be more understanding of whatever issue the patient is going through. Information on the patients would be helpful so they don't ask so many questions. I like the friendliness and convenience of the workers.

Sherrol

They can have someone who had minimal reading on how to deal with a person who has dementia. The poor girl my mom had by the time it was over was just standing. She was so afraid of my mom. It wasn't a good experience for her since she didn't know. She wasn't prepared. They can have trained professionals. My mom has dementia and they didn't send anyone who has dealt with someone with dementia.

Dena S

They can fit my schedule and fit my needs and it is excellent. I am a retired nurse and I was impressed that an RN would come out and develop a care plan and then work with the caregiver and nurses to offer the proper care.

Lissa M

They check on me and she comes to check the medication and make sure I am okay, they are caring people. I like that the agency is very kind to me.

Jenny G

It is a lifesaver when we travel and I would be in trouble without them. I like that they are flexible, professional, and they have been very nice and my mom likes them a lot.

Steven H_4

I'm extremely disappointed in BrightStar. I don't like their choices of caregivers. They have no experience. They've never seen a catheter before. There were numerous times that no caregiver was coming, and I had to call the office and tell them that there were no caregivers there. They had to try and scramble to find somebody. I was having two at a time because they had to transfer me. Sometimes they only had one caregiver one coming, and everything fell onto them.

Pamela M_5

They allow me to live at home independently. They should offer the caregivers more pay per hour because I hear that often from them.

Anonymous_3584

They need to have people who can help me in my situation. They need to hire capable caregivers.

Anonymous_3003

They came in and did work, but they didn't do what they were supposed to do. They didn't give me showers. They didn't do what I needed done.

Tammy Lynn A

They could implement a uniform and make sure that the care providers are clean, taking care of themselves, and not taking too many smoke breaks. They could enforce uniform more and cleanliness. You don't want to come to work in nice slippers.

Paul W_5

They gave me peace of mind in knowing that she was safe. There was a nurse that oversaw the care and the follow through with their care.

Michelle N_1

They could provide alternate caregivers if someone can't make a shift, so I don't have to cancel the client. They have been pretty good at following up with communication when I ask for information. The caregivers need to be more consistent in showing up for their shift.

Deborah K_4

They have allowed me to have time to do other things that I need to do. I would like them to be able to provide someone every day because sometimes they don't have anyone.

Richard _3

They don't have proper staffing or continuity in care. I have no communication with them because we talk mostly to our care provider.

Patricia "_4

I like that she is always asking me what she needs to do and what more she can do. I like that she will do anything that I want her to.

Leslie O

They help by providing a caregiver for her. In the beginning, finding a caregiver was really hard.

Donna _1

They have been quite a bit more talkative than others, and he didn't have to get out of bed alone. I can get ahold of someone, and they can generally be counted on to show up.

Barbara D_25

It is a different caregiver they send all the time. My home health agency would not even recommended them. They are confused, and they are not providing any steady kind of caretaker.

Anonymous_2465

They gave me trustworthy qualified people. I like that they care about my schedule and my father's care.

Paul C_8

I had to fire them. They needed to send people who knew what the job was that needed to get done. We got a lot of people who were just house cleaners, and the clothing they wore was inappropriate. I had to send people home cause they were dressed inappropriately. I still had to pay for the full three hours, even though I sent them home almost right away. The management needs improvement. They need to become more aware of their processes and the people they send in. They send very unqualified people when we required qualified people.

Thao T

They answer my questions and all my requests. I get help whenever I request it. They are very dependable.

Lawrence M_4

They help with general care in the home because I'm a paraplegic. They have been reliable.

Donald M_8

By having a worker come to the home, I was able to be cleaner. I could get dressed and could do all the things I could not do by myself. They were very caring and management was really good.

Ed Y

It was a little rocky at first, but it's helped us tremendously, and we appreciate it. Initially, we went through a couple different caregivers before we got this last gal, and she's doing a great job.

Nancy N_1

They show up on time, and they do what I ask them to do. The girls are really nice, and the ladies on the phone are nice.

Anonymous_952

She is friendly, and she helps me with my bath and laundry. I like my caregiver, but she could try to help me more in alliance to what I like done and how I want it done.

Anonymous_932

It is major because it frees me from being the primary caregiver so I can get things done. I like the quality of the nurses.

Odette G

She got me meals regularly. Once she got here, she did everything I asked very satisfactorily. They provided the care we asked for. There was a little problem with tardiness. Other than that, the care was excellent.

Colton H

They have had a major impact. My caregiver has been keeping me out of the hospital for six months. My old caregiver was one of my friends and bad things happened when she would clock in and not stay with me. The caregivers that BrightStar Care have provided me with have been wonderful.

Eva C

They provided me with good caregivers, and they handled the duties that were required of them very well. I like that they were responsive when the caregiver unexpectedly quit.

Frank W_6

The caregiver has done a great job interacting with her, cooking, socializing, and keeping her a lot more active. The caregivers are doing a good job.

Donna J_3

I was able to find someone who is very reliable, and it made a difference. I'd like more interaction at the beginning, to let me know what to expect with the people they send.

Mike S_5

They visit and spend time with my mother. I don't know what they can improve. They seem to keep me informed of how my mother is doing.

Debra V

I couldn't say enough about the care I get. It has been wonderful. I think it has made me happier. I feel more like a lady and a person of quality. I feel like part of the community. They are on time and punctual. They do more than what they say they are going to do. They are exceptional.

Phillip L_2

I have finally found an agency where they can get people to show up. Having them here gives me more time to myself. My only issue is that my main caregiver doesn't English very well. They are easy to talk to and they are responsive to different problems.

Anonymous_1474

They are not very helpful. The person we finally got this week is helpful, but the other ones were not helpful. They need to improve communication, a way to track if they show up, and a way to see if someone is going to show up. They need better quality of who they hire. The communication can be improved. I have no idea if someone is going to show up.

Leland M

My caregiver is outstanding in how she cares for my brother. She takes the time to sit there and play with him. She will even wrestle with him if he wants to wrestle. I went through a couple of caregivers, but the one that I have now is outstanding. It took a little while to get the one that would be appropriate for Leland.

James E_5

They help me with shopping. They work with cleaning throughout my apartment, which I appreciate. They did pretty well. One didn't work very well but the others did.

Crystal W_1

They were able to help my grandma get her showers done. I would like them to have more communication with me. Sometimes the caregiver didn't come in, and they didn't notify us.

Bessie C_1

If they come to work, I would like to see work done, and I don't want to see entertainment. I don't want to condemn anybody or hurt anybody's feelings. If you come in and are hired to do a job, then they should come in and do work. I don't need company or entertainment. I'm not pleased with them. There are three girls that come here, and one is 24 years old. She's like a little bumblebee, and she's very intelligent. I would recommend her to anybody that I cared about. The other two, I think their intentions may be good, but not everybody have the same talents. I come from a background where I was taught to be clean.

Patti G

We have not had a bad caregiver, but they need to show up every day. They never let us knew when caregivers don't come. They are lacking in the office over there.

Kathy J_4

They help me clean up my messes, and she is very efficient. They're very efficient, and the caregiver does a great job. They come and leave on time, and they go out of their way to make me happy.

Laura_1

Some of it was good, but most of it was pretty poor. They were caring, but they were uneducated and would bring their baggage to work. If they say they are going to send someone they need to send someone.

Emma G_1

They make me laugh. They are here for me. I would recommend them. The girls are really good.

Anonymous_876

They could get to work on time, and keep doing what they are doing. They know how to select people to care for my loved one.

Anonymous_254

They help me get up in the morning and helped me get stuff from the kitchen. It impacts my life in a great way. I have had a few bad experiences with them, but they have fixed all of those.

Dean G_2

They always accommodated me when I needed to change my schedule. I got pretty good service from the caregiver I had. They were very gracious and on time. She took good care of him.

Anonymous_186

After trying out several people, we finally have a caregiver that is willing to be here daily and learn our needs. I would not recommend them due to lack of communication from the office itself.

Anonymous_14

One thing I can't do is clean my house myself. Having a clean house where I can walk around without a lot of things on the floor has made a big impact. They took a long time getting me a good caregiver that I could get along with. They just recently got me one and I've been with for a month. They didn't have anyone for the longest time. The first caregiver sat around a lot or walked outside without me knowing why.

George S_9

He only had one day of care because they decided he was too much to handle and they just walked out. A worker came into my home and I got a call of an incident. My window broke and BrightStar said he had attacked a worker. I thought she had all the skills during the employee orientation but it didn't go well and she didn't have the skills I thought she did

Jacqueline "Jackie" C

They do my bathing and they put on lotion. If I hurt too bad, they help with my shoes, socks, housework, shopping, cooking, medication, and taking me places. I love my caregiver. They are really really good and they are my angel. My husband died, so I have to sell the house, and they do everything to help. They sent out a few before them, but they didn't work out, but that is because we smoke and have a dog.

Tricia "

They'd have a great impact if I was assured coverage for the things that I need. The most frustrating thing is not getting caregivers set up. They have a lack of staff.

Anonymous

The other day I had an appointment and it was around the time that a caregiver was supposed to come. The person that came I had a lot of problems with. They asked to come back and I agreed that they could, and then they didn't show up. It seems like I am finding that the caregivers just want the money without doing the job.

Lolita R

I would prefer an older caregiver, like my previous one. I would like a caregiver that is somewhat older. I have a good caregiver right now, but she is young and doesn't have a lot of experience. I would prefer the caregiver I had before her, who was older.

Ann B

I guess they have to stay because it's company policy. I like it because they can get here. I dislike that the caregivers don't leave when the work is done. They want to hang out until the time's up and it makes me nervous.

John J_2

They have taken the burden off of me in taking care of my wife. The people that we have gotten have been pretty good.

Adeyemi C

They help my dad with his showers, medications, and things like that. My dad just says that the workers are friendly and respectful when they are caring for him.

Anonymous

They can show up when they say they will. They can have reliable caregivers who show up when they say they will show up.

Anonymous

Them taking care of my loved one has helped. I like the caregiver. They are amazing.

Maria-Pia S

It allows my son to receive the care he needs. It helps him by being able to accomplish daily tasks. They find very good caregivers and we have had good experiences with them.

Aimee H

It would help if the person would show up who is supposed to show up. They need to be more honest about whether or not they have people to serve you, and what kind of selection.

Alejandro P_1

There was a lot of gossiping about the clients. They took pictures of their clients and that is not okay. They would have to find replacements for their caregivers instead of leaving me hanging.

Anonymous

They could use a little more training. My caregiver means well but should be able to pick up on a few more things than they do. They came through for me. My caregiver is a wonderful person.

Anonymous

I would like the caregivers to put their phones away and do their jobs well. The caregiver that I have now is always on their phone. I would like them to send me caregivers that do their job well. I feel like I am a training facility, the caregivers should know how to do their job before they come.

Vona K

The caregiver is wonderful and does all the extra stuff around the house. She makes meals, takes out the garbage, cleans the floor, changes the sheets, and cleans the bathroom. They make my life easier because they take care of my wife while I am in rehab.

Christine S

They have no back-up caregivers, and I was left alone on the bed all day. They did not call me either to tell me that no one was coming. They are not experienced with my care. I have had a few caregivers, and one of them did not show up at all.

Glenn S_4

I have a very nice lady that comes out, and she is business-like. My dad is happy, and I feel pretty good about having somebody else being in my house. The caregiver gives my father a shower, does his laundry, and has abilities that I don't have. Because we have BrightStar Care, I am able to go back to work.

Jeanell T

We use BrightStar Care for respite care, and usually we know our schedules well in advance. We had planned a lot of trips in the last little while so I would call and tell them the dates about a month in advance and they would take the dates down. Then I called back to double check that everything was all set and for whatever reason their system does not allow us to book that far in advance, and so we drop out of the system. They usually help with meal prep, get her medications, and help her with housework.

Anonymous

I love the company of the caregiver. They are very nice, but they aren't very good about doing house work. Usually I will have to go back and do everything again. They can cook, though. I need more help. The caregiver could just look around and see things. I ask them to clean things and days later they will still be there. I need someone that is more in tune to what is really needed to be provided.

Vernon W

BrightStar Care could improve the quality of the caregivers they send to my aunt's home. BrightStar Care could be more consistent in the caregivers they send and inform them what they are there to do for the client because some think there are just there to watch tv.

Donald M

BrightStar Care had good caregivers, who worked their best each day.

Melvin W

BrightStar Care's services are good. I'm not sure how BrightStar Care can improve. The information from BrightStar Care is helpful, and they do what they can.

Janice M_3

BrightStar Care is very fast and helpful with their services. BrightStar Care took me to places like the grocery store, which is really helpful to me because I am not capable of doing that myself.

Rick W_2

BrightStar Care has just provided good care and stayed in touch regularly. BrightStar Care is a good service, they made bathing for my mother safer.

Doyle T_1

I would tell my friends that the caregivers that BrightStar Care sends out are good, but the biggest problem is the communication from the office staff. The service provides me with a caregiver who helps me with a little bit of everything.

Sheryl L

I would refer BrightStar Care to others because they responded to me very quickly regarding my needs.

Glenn H_1

BrightStar Care has sent us a caregiver that is really nice. My husband really likes her. Because I'm on my feet all day at work, BrightStar Care's services are very helpful to me as well as my husband because he likes a clean house.

Judy H_1

I would tell others about BrightStar Care's integrity, their behavior, and their willingness to please you. We went to the mall to walk instead of going to the park. I don't need much care from BrightStar Care. I just require company.

Melissa B_1

BrightStar Care has given me a good caregiver. The services has helped me with showering, medication, and pretty much everything.