Arosa Piedmont Triad Greensboro, NC

April W_1

The caregiver was fantastic with my mother. I loved the caregiver helping my mother, as she was fabulous, but Arosa's administration was horrendous. The communication was great when I started but got worse when Joan left.

Donna W_18

I think it's been very valuable for me and my mom. It's just nice knowing mom has someone with her during the day to help her with everything she needs while I'm at work. I like that they are very nice people and they follow through with whatever they say. They are dependable.

Evelyn H_5

My mom is easy. She just wants her laundry done, but the caregiver refused to do the laundry on the day she wanted to. She would say that she was tired or that she would do it next time or that she didn't have enough clothes to do laundry. She was verbally not nice to my mom. Once, someone didn't come but Joanne came instead. They kept changing directors. The last director was awesome. There was never enough help. They sent out a caregiver who was sweet but not appropriate for my mother.

Anonymous_4743

The agency was really good at communicating. I liked how the company called me to let me know if someone couldn't make it.

Anonymous_6371

They had many issues with staffing and could not get assigned shifts. They could do better. I like that they have sent some very good caregivers for us.

Chris B_13

Her caregiver is competent, thorough, and punctual. We have a wonderful caregiver; I am not sure that other care providers have the consistency that we have.

Marian S_3

The client gets quality care. I like that they make sure their clients are happy and taken care of. The people that they send out are also professional.

Larry B_22

The caregivers show up and come to work. I like how they don't mind talking with me face to face.

Robert F_28

They could talk to and engage the client and get off their phones. Only one out of three caregivers has been exceptional, and she has been off for a few weeks. The other two were a waste of time.

BritneyDogan

The agency could make my life easier by having better communication. The management needs to be improved.

Anonymous_6154

The agency could provide the caregivers with more hours. The caregivers are poorly trained. I would like them to be more consistent and work faster and use good judgement in the work that they do.

GALINA S

They help her with everything that she needs. I like that they send over good caregivers.

Denise C_12

She provides support for both my mom, my stepdad's primary caregiver, and my dad. They really like Cindy. I especially like the caregiver that has been assigned to my stepfather. She's very knowledgeable and she has a very good bed side manager and is a very good fit for my family.

Anonymous_5986

The caregiver knows what to do and when to do it. It is a big help. The caregiver is good.

Anonymous_5287

I would have liked them to show up when we needed them. They couldn't fulfill our requirements for the weekends.

Mila K

They stay ten hours a day and do everything from cooking to cleaning to laundry. I would recommend them because my parents have very unique needs and they've made that possible. Arosa was able to find Russian-speaking caregivers.

Joseph S_17

The care level is the best it could possibly be for our client. It is nice we are familiar with the caregiver. The price is too high.

Dee S_2

I do not know what her schedule is each week and there is lack of communication. But other than that, it is good. The communication needs to be better. The owner and social worker are super nice and helpful.

Joanne A_6

They need to have more communication and dependability.

DEBRA R

The agency needs to improve the response time and professionalism. The caretaker we had quit suddenly and they had an issue finding a replacement. My mother passed away and I called to let them know, but they did not inform her so she came anyways. They need to have more communication and a sense of urgency.

karissa G

They're helping to take care of my mother, so I don't have to. They could improve the quality of caregivers, because the care varies.

Dr J_1

There are people I can rely on to transport me. I like their personal contact in my life.

Mary A_62

They have made my experience positive by reaching out to me and keeping me informed. I like that every caregiver has been really nice and helpful.

Noel F

There was only 1 visit. The nurse came out and did the evaluation and a caregiver came out and followed up. They then decided not to come out anymore. They we on time and reliable.

Linda K_24

It gives me some relief. I have been working with Hope and she is always helpful, available, and quick to respond. She answers my questions.

CARRIE M

They provide emotional support by calling and checking on me. They also offer support services, in case of emergencies. I am extremely happy with their dedication and their employees.

GWYNN L

They stay with my mom and they help with her ADLs. They have not had substitutes if our caregiver is sick and they should.

Darcy A

They work well l with my dad. I like that they are very nice, and they were very helpful during our emergency.

Anonymous_4344

My husband had a surgery, and they helped with rehab. They now are great with him. It started as a disaster, and I had to do a lot of things for him. We had some bad caregivers.

Mary T_15

They work closely with my sister, and made it a smooth transition for my father to go to assisted living. We don't worry about my dad quite as much. They are very positive and encouraging.

Jacqueline 'Jackie' Erna M

They really help my mom and help me function on my day to day life. They are a very good agency. Senor living care is extremely challenging but they do the best that they can.

Phil S_3

The most helpful part of the services is the nurse visits because that came at a critical time after complications occurred. The agency is very professional and I was very happy with the nurse that visited.

Robert "_10

They need to communicate with her by just being a companion. I was stood up last night. I was scheduled to have coverage and it never happened.