The hardest thing is changing the sheets, and she does that. She makes the bed, does the mopping, and cleans the bathroom.
I don't like the agency, but I like the aide. The agency won't call, but my aide called to tell me she wouldn't be there.
Virginia, thank you for your feedback and I personally apologize for the miscommunication last week. Our policy is for the caregivers to communicate directly with our office so we can effectively communicate with our clients. In this case, that process was not followed so we were unable to let you know the situation. We appreciate you giving us this feedback as it allows us to improve our training and processes and makes us a better company for all of our clients. We very much appreciate you as a client and if you would like to discuss any further improvements we can make please feel free to call our office to discuss them with me personally.