Assisting Hands of Bergen County

Offers Home Care

8 Reviews
Call (800) 973-1841
Assisting Hands of Bergen County (800) 973-1841

Reviews of Assisting Hands of Bergen County

8 Reviews Write a review

Home Care Reviews for Assisting Hands of Bergen County

March 12, 2015

By Christine47

I am a past client of this provider

Everything about Assisting Hands was excellent. Mark, the owner, was courteous and kind. He answered all our questions. The caregivers were fabulous. They were kind and efficient. They did a great job in taking care of him and meeting all of this needs. We were very, very pleased.
Provider Response

Thank you so much Christine. We are pleased that you were pleased!

February 26, 2015

By Brian19

I am a past client of this provider

Assisting Hands was good. The owner was able to help us out. They were customer-centric. They're able to do creative problem solving techniques and worked with us to create a good community. They were very good, responsive, and professional. We used them for 18 months. We were extremely satisfied with their care.
Provider Response

Thank you Brian. It was our privilege to serve the community and its residents.

February 18, 2015

By Dorothy106367550

I am a current client of this provider

Assisting hands was wonderful with my husband. They were really kind and really got him talking because he doesn't usually talk very much and got him to converse. He became cheerful and he connected with them very well. We've been using them for almost a year. There's no issues with the scheduling and billing. Whenever I call and I need assistance on a certain day, they are always very accommodating and they have always have somebody ready and willing. They take into consideration his condition and his needs and they cover it very well. I would not use anybody else because I have full confidence in them.
Provider Response

Dorothy, thank you very much for your feedback! We appreciate the chance to help and your taking the time to share your positive experience.

February 18, 2015

By Kathleen106367250

I am a past client of this provider

Overall our experience with Assisting Hands was absolutely wonderful. I had a positive experience with them. They were very professional. We had somebody at the house 12 hours a day, basically from the time he woke up until the time he went to bed at night. It was wonderful and honestly I don't know how we would have handled it without them. They were always there and we got very close to them. We had 1 male attendant and 1 female. We had them for 2 months and they worked 7 days a week. I referred them to another neighbor and they had a wonderful experience as well.
Provider Response

Thank you for sharing your experience with us Kathleen. We value your feedback and we are so pleased that our service was a positive experience for your family.

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About Assisting Hands of Bergen County

At Assisting Hands we provide peace of mind to clients and their families. Our in-home care assures them that loved ones can remain safe, comfortable and independent.

We serve clients who are generally in good health, but would like some companionship and help around the house, as well as those suffering from various chronic illnesses. We also assist people who need temporary assistance while they recuperate from an injury, hospitalization or surgery. In each of these cases our certified home health aides can help with the activities of daily living. All of our aides have passed an extensive screening and our orientation program. They are licensed, bonded and insured. Our clients consistently compliment us on our quality caregivers and on two other areas of strength.

The first is our Director of Nursing or DON. This is a full-time, dedicated role for our agency. Our DON interviews every caregiver candidate, partners on all hiring decisions, conducts our orientation training, and provides ongoing supervision in the field. She also meets every client and completes the detailed assessment that we use to establish the care plan and select a caregiver.

Perhaps most important she remains involved during the course of our service via follow-up visits and calls. She frequently receives feedback from our aides about changes in our clients’ condition, and she uses this information to coordinate appropriate action with family members and medical providers. Some agencies use multiple nurses on a per diem basis, and in some cases they are responsible only for the assessment work. We believe our approach offers much greater consistency and value for our clients.

The other differentiator is reliability. Your caregiver will clock in and out by dialing a toll-free number from your home phone. We monitor this activity and are quickly in touch with the aide and yourself in the event of a delay. We also have a great track record with respect to sending the same aide on a regular basis. Our clients appreciate the comfort of seeing the same friendly face. And that consistency promotes strong bonds between the client and caregiver, which encourages socialization and ultimately benefits the client’s well being. When the need does arise to send someone new, one of our staff will come to your home to introduce the new aide. Clients and their families appreciate that someone they’ve met prior goes out to introduce the new person, particularly when a client lives alone.


Photos of Assisting Hands of Bergen County


Services and Amenities of Assisting Hands of Bergen County

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Staff

  • Male Caregivers

Travel

  • Travel Details: Staff Will Travel 15 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: #HP0173100

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Assisting Hands of Bergen County

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