CarePlus Home Health, Inc

Offers Home Care

105 Reviews
Call (800) 973-1841
CarePlus Home Health, Inc (800) 973-1841
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Reviews of CarePlus Home Health, Inc

105 Reviews Write a review

Home Care Reviews for CarePlus Home Health, Inc

September 23, 2020

By Anonymous_4028

I am a current client of this provider

The caregiver answers my questions. I think the aides are nice.

September 16, 2020

By Anonymous_4097

I am a current client of this provider

They help me physically get stuff done. I just like the agency.

September 15, 2020

By Audrey S_3

I am a current client of this provider

The most helpful part of the services is if I have appointments they send people to take me there and back. I like how the agency listens to what I say and they don't send someone that I don't like when I tell them not to.

August 26, 2020

By Jean M_20

I am a current client of this provider

The main thing is that they have kept her alert and active during this social distance time. The staff people have been very polite and they have been prompt, on time and responsible and good providers for my mom.

August 26, 2020

By Betty R_11

I am a past client of this provider

All I had to do was call and they worked things out for me. I liked the easiness of being able to call and knowing that someone would be available.

August 24, 2020

By Anonymous_3052

I am a current client of this provider

They help with the regular cleaning and sometimes they help me move heavy objects. I only really receive one service from them. They clean for me.

August 19, 2020

By Dolly S

I am a current client of this provider

They provide the services we paid for. I think they keep you knowing what is going on. They are forthcoming with information, they will give me additional information.

August 19, 2020

By Robyn R

I am a current client of this provider

My dad's ornery and difficult, and he doesn't like any change, so he's a rebel for having care. It took a few weeks for him to accept the new caregiver, but she has such a nice personality that I think he looks forward to her company instead of me. The change of pace and attitude is good for him. Sometimes a caregiver can't be as bossy as his daughter can be, so it's sometimes hard for her to get him to cooperate. I like our caregiver. She's super!

August 13, 2020

By Dorothy J_1

I am a current client of this provider

I have problems getting in and out of the bathtub, so they help me and give me a shower. The young ladies are so kind and thoughtful and I just like them. I have been happy with every one that I have had.

July 28, 2020

By Anonymous_3885

I am a past client of this provider

There was really no impact on my life because they only came one day. Their price was too high.

July 24, 2020

By Carlaa T

I am a current client of this provider

They need to be more careful and try to communicate with her so that she doesn't sleep. When I first signed on with them, they did their best to make sure they had coverage short-time.

July 24, 2020

By Maximillian T

I am a past client of this provider

They made a difference because there was physically someone there. The problem was that they weren't tending to needs in the way they were instructed or they were dishonest. They need to train the caregivers and implement them better in the home.

July 20, 2020

By Amy S_8

I am a current client of this provider

They are reliable. They provide companionship and monitoring. They are quick to staff cases.

July 15, 2020

By Linda G_14

I am a current client of this provider

They do things for me in the apartment that are difficult for me to do because of my energy levels and weakness. They are reliable and knowledgeable. They are also helpful.

July 15, 2020

By Katherine "_2

I am a current client of this provider

They are very responsive and they are always there. If there is anything that is needed they are on top of it. They provide us with excellent caregivers, who take really great care of my husband.

June 26, 2020

By Ellen H_9

I am a past client of this provider

I had money to deposit, and I didn't want to get out into the virus problem, so they had someone take it over for me. They were there for me.

June 24, 2020

By Anonymous_3790

I am a current client of this provider

My mother absolutely needs help. Some are better than others. There have been some really great people and some not so great. They are not upfront about the money part and that matters to my family. We agreed on $25 an hour but they increased it and hoped we didn't notice or maybe made a mistake. It went up to $32 during CVOID and I did not notice. We have been distracted but it matters to us because we have limited money.

June 22, 2020

By Pam G_3

I am a past client of this provider

They could have improved their communication. Sometimes there was disconnected information, information wasn't communicated to the sub.

June 12, 2020

By Anonymous_1168

I am a past client of this provider

They did a good job. They had integrity. They had honesty, integrity, and reliability.

June 11, 2020

By Phyllis H_1

I am a current client of this provider

It gives me peace of mind knowing that she is being taken care of. They are wonderful. If it wasn't for them, she wouldn't be where she is today. She can still stay in the apartment instead of a facility.

May 28, 2020

By Susan K_15

I am a current client of this provider

They help him with medication reminders to drink water. They monitor his blood pressure. They make sure he takes naps. They help him with dressing. I haven't had a lot of dealings with the agency. We haven't had problems. They have been responsive if we needed to change schedules. We have gotten replacements if we needed someone. We like the quality of our subs.

May 21, 2020

By Anne M_8

I am a current client of this provider

I like how I don't need to worry about my parents. I like how they know what's going on in my parent's apartment all the time.

May 21, 2020

By Tanie G

I am a past client of this provider

They keep her from falling other than that it doesn't really make much of a difference in her life. They respond rapidly.

May 20, 2020

By Betsy S_1

I am a current client of this provider

For the most part we have been satisfied with their services. I like how the communication with CarePlus and us.

May 18, 2020

By Eleanor H_3

I am a current client of this provider

The caregiver is very good but not as friendly as the girl as I had before. She seems to be a little rushed all of the time.

May 18, 2020

By Anonymous_2681

I am a current client of this provider

They are keeping her in her home, which is her goal. My mom has had a good experience and I would have other people inquire.

May 14, 2020

By Linda F_12

I am a past client of this provider

It's hard to judge after just one visit. If there was an issue they would tell us. We only used them for two months. We liked the communication, because I was only able to meet the caregiver once. They would keep us up to date on who was going to be there.

April 23, 2020

By James G_11

I am a current client of this provider

We have a caregiver 24/7. They keep us going. I like the flexibility they have.

April 20, 2020

By Anonymous_3605

I am a past client of this provider

They were physically and emotionally supportive. They were able to give me recommendations on my situation to get through the day. I got the impression that they were caring and sincere.

April 14, 2020

By Ruth B_14

I am a current client of this provider

They are knowledgeable, know what they are doing and most of them are very caring. That is very important. The personalities are so different. Some are more reserved and some take care of my husband but it doesn't occur to them to do other things that might help me with my husband. Others look around and relate to my husband. They volunteer to fold laundry. I don't ask them to do anything. Most of the caregivers and nurses are very caring people and seem genuinely concerned about my husband. They are caring about me, which I appreciate very much.

April 14, 2020

By Dorothy R_3

I am a current client of this provider

It is helpful because I need the care and they do a good job. Everybody is always on time.

March 31, 2020

By Anonymous_2560

I am a current client of this provider

They have given me some feeling of security that someone is there with my dad in the evenings. I think they have been pretty responsible and well organized.

March 25, 2020

By Emma W_3

I am a current client of this provider

It has been consistent. Fatima shows a lot of care. She plays Scrabble with her. We had some turn over at first, but now we have Fatima and it's been great. They have great customer service.

March 24, 2020

By Rick M_1

I am a current client of this provider

They are on time to help. They need to do better with the invoicing. They let the billing run up without telling us.

March 24, 2020

By Nancy R_12

I am a current client of this provider

They make my life easier by giving him care and we have had the same caregiver. She is very understanding of our needs and has been excellent. I like that they are very responsive and the caregivers have been very good.

March 19, 2020

By Russell M_5

I am a past client of this provider

It was necessary for in home wound care maintenance. For them to provide care for my wife meant everything. They were reliable and professional and responsive and caring.

March 18, 2020

By Thomas L_7

I am a current client of this provider

They are consistent, we usually have the same person coming to do the visit for my parents. I like that they are very responsive and that the med techs are very good.

March 12, 2020

By Paula w

I am a past client of this provider

I would be assured that my husband was safe while I was at work. They helped with some of the household chores, and that was nice. They made sure he got his medicine, shower, and that sort of thing. A few times he had to go to the ER, and they went with him and stayed throughout. When a nursing staff was not able to come to stay with my husband, they always found a way to send a replacement. That was really good.

February 28, 2020

By Gil C

I am a past client of this provider

They helped him get around and do his daily chores. I really liked one of the nurses that came.

February 21, 2020

By Anonymous_3221

I am a current client of this provider

They have constant engagement with them. They have excellent care providers.

February 20, 2020

By Barbara G_29

I am a past client of this provider

They need to make sure they have a code when they come in and know where the keys are and to not park in the parking lot. It is expensive and if you do not have the money, it is hard.

February 19, 2020

By Anonymous_3339

I am a past client of this provider

They could've been more accommodating to my medical conditions. They didn't have caregivers that could help me. The quality of the caregivers was very poor. Most of them were not well trained.

February 12, 2020

By Lucie A

I am a current client of this provider

They are watching her when she is asleep. It is very important in terms of keeping her safe so she isn't getting up unaccompanied. They have been reliable as far as making sure someone is here.

February 12, 2020

By Fay G_2

I am a past client of this provider

They were very supportive. They made good suggestions for care for myself. They were knowledgeable and on time.

January 28, 2020

By Brenda L_8

I am a current client of this provider

I couldn't do it without them. My husband is bed bound and they make it easier by being here. It takes two people to change him or move him around. At night I am able to sleep and I don't have to care for my husband. They are higher than other people on an hourly rate but I would still recommend them.

January 27, 2020

By Joseph P_6

I am a current client of this provider

Both myself and my husband are handicapped and so they are able to help my husband when I am unable to. They seem to be helpful when we have odd times outside of our regular schedule that we need help.

January 24, 2020

By Anita D_2

I am a current client of this provider

They provide support that I cannot give during the week because I work full time. The people who work with Careplus are great. My loved one was with a different agency and moved to Careplus, and her caregiver followed to be with her.

December 20, 2019

By Ann H_14

I am a current client of this provider

They give me a shower. The caregivers are pleasant and very helpful.

December 17, 2019

By Christopher W_2

I am a current client of this provider

They don't follow the care plan. Most of the caregivers are lazy.

December 12, 2019

By Vera V

I am a past client of this provider

She took of care of my mother at night so I could get some sleep. The woman they sent to help my mother was lovely.

December 12, 2019

By Carol S_38

I am a current client of this provider

They have provided her with caregivers that are steady. I think that they are able to respond quickly if there needs to be a change.

November 25, 2019

By Frederick R_1

I am a past client of this provider

One person kept going outside to smoke. The man who came on the day the other caregiver didn't show up was really good, but he came at 4:00 when he was supposed to come at noon. The person I was to have the next morning didn't come after my husband was bruised.

November 19, 2019

By Anonymous_2870

I am a current client of this provider

They are timely and they get the job done. They do my laundry for me. They are reliable, concerned, and qualified.

November 15, 2019

By Maxine C_2

I am a current client of this provider

They help me shower and make my lunch. They have good aides. If you need one for one day, they give you good ones.

November 13, 2019

By Donna E_3

I am a current client of this provider

They are caring and very responsive. They always try to think of different solutions to problems. They are very responsive. If I need help, they are always there.

October 31, 2019

By Anonymous_1778

I am a current client of this provider

I know that they are with him, so it has a tremendous impact because he has 24 hour care. I just had surgery myself, so I can't be there for him, but with them, I can feel comfortable with the care they are giving him. I like that they have called me whenever there are changes in the service, when certain aides cannot be there, or if they have a substitute.

October 29, 2019

By Mina P

I am a current client of this provider

They have some very, very good people. It so happens that I am French, and there are many young ladies that I have met that speak French. I have been recommending them left and right. I used them so much. I got to know a lot of people.

October 28, 2019

By Anonymous_2665

I am a current client of this provider

What they're doing is fine. They don't need to change. I like the nurse we have.

September 26, 2019

By Jonathan E

I am a current client of this provider

They allow me to go to work. They really go the extra mile, and they really try to help my loved one and family. The office staff is courteous, they match the caregiver to the client, and they are nice, professional, and skilled.

September 16, 2019

By Anonymous_2404

I am a past client of this provider

They were available when we needed them. They helped him with personal hygiene, and they helped move him from the bed to a chair. They could have more consistency in the aide that is sent. They could spend more time matching the patients to the caregivers.

September 12, 2019

By Richard K_9

I am a past client of this provider

They could have stayed off of their phones a little more, and they could have been self-starters in terms of doing things. Their aides need to be able to speak English clearly enough for elderly people to understand. She had no problems with the aides, other than English being a barrier.

August 27, 2019

By MaryJane V

I am a current client of this provider

Their caregivers work really hard to deal with the difficult behaviors of my father. I like that they are dependable.

August 26, 2019

By Judy K_10

I am a past client of this provider

He loved them. He didn't want to be in bed, but the caretakers were engaging with him, and they were patient and kind. They talked to him about the sports that he liked. The agency was extremely supportive, respectful, and caring about our needs. I can't say enough about her. We have caretakers through a different agency, and I reached out to her. They provided flexible options with who would take care of my dad. They asked how my mom was doing.

August 19, 2019

By Garry J

I am a current client of this provider

It's a safety issue. They prevent her from getting up in the middle of the night and falling. She has no sense of balance. We haven't met with the people who are onsite with her. They only come at night. Our biggest problem is the expense.

August 13, 2019

By Betty S_14

I am a current client of this provider

I'm accomplishing a lot more, and I'm not such a procrastinator anymore. They're very friendly. I've been dealing with them since March and April.

July 31, 2019

By Anonymous_2125

I am a current client of this provider

They could be less costly. I like that they are efficient.

July 25, 2019

By Janet G_9

I am a current client of this provider

I am able to leave town if I need to. They are on time and very thoughtful.

July 11, 2019

By Rose M_1

I am a past client of this provider

It made her happy to have the care. The caregivers are good, and the company is easy to work with in terms of scheduling.

June 24, 2019

By Bob S_11

I am a current client of this provider

They are fantastic. They communicate all the time, which I think is great. They also offer suggestions on how to solve specific problems and their connections to resources are great. They have a terrific network of resources so they can plug into what you need. I feel really fortunate to have found them.

June 20, 2019

By Andrew W_2

I am a past client of this provider

I was delighted. They were very thoughtful and caring people. They were extremely responsive and had excellent people. They were flexible.

June 13, 2019

By Neil W

I am a current client of this provider

The workers aren't as enthusiastic as one would hope. I think they just come to get the pay. I think it's a question of the screening process and the amount they are paying their workers.

June 04, 2019

By Alison R

I am a current client of this provider

They are all very friendly. The caregivers really help out with specific requests. I can ask them to please change the sheets every Monday, and they will do it. I just work with them so closely. That I think they are good and responsive. I know they could help others in the same situation.

June 03, 2019

By Julie S_9

I am a past client of this provider

They were competent in the care. I like the team of people.

May 21, 2019

By Janis A_1

I am a current client of this provider

They are sending good people that follow instructions and do exactly what they are supposed to do. They are very responsive and have great people.

April 23, 2019

By Bobbie W

I am a current client of this provider

They come in and take care of my husband. Some of them come in here and do what they are supposed to do. Some come in and do one thing and then they are ready to go. Sometimes I have to treat them like children and give them step-by-step instructions. A lot of times the girls will come in here and they will say they worked longer than what they did. I have to tell them that they need to clock out on time.

April 03, 2019

By Mary J_19

I am a current client of this provider

I don't have to worry so much about my mom because I know she's being taken care of. They're very responsive to any concerns that I have.

March 21, 2019

By Nateline V

I am a current client of this provider

We don't use them that often, but its helpful when they are there. It makes it easier for me because I don't have to be there. My mom said that they are a little pushy.

March 18, 2019

By Barbara K_8

I am a past client of this provider

The services helped because they gave me a peace of mind and they took care of the needs that were required at the time. They were very responsive and compassionate. They handled things in a professional manner.

March 15, 2019

By Katherine B_1

I am a past client of this provider

She helped out with me showering and getting back and forth from my bed to my chair. They were on top of things. They people were on time unless there was traffic. They were professional.

March 11, 2019

By Guy B

I am a current client of this provider

I like the efficient way they feed and change my wife. I like their ability to take care of the person. They have knowledge about how to take care of my wife.

March 08, 2019

By Carl E_2

I am a past client of this provider

They took care of my family member. The caregiver was great.

February 28, 2019

By Pat O_2

I am a past client of this provider

My mother needed 24 hour care and she was able to remain at home instead of a nursing home. The main caregiver and the office staff were excellent.

February 06, 2019

By Brett S

I am a past client of this provider

The caregivers could have been a little more knowledgeable. They came right away to provide services.

February 06, 2019

By Louis P_1

I am a current client of this provider

They seem to be doing all that we ask, which is really helpful to us. We have had different caregivers, and some are better than others. The good ones tend to be more outgoing and alert to her needs. They have always been highly responsive when we need assistance at the last minute.

February 04, 2019

By Samad Dr. H

I am a past client of this provider

He is so adversarial and that is the very reason he wanted to stop the nurse from coming. She helped him by staying on top of the daily medication intake he needs to have. She was very personable, kind, polite, efficient, and professional.

February 04, 2019

By Cheryl H_3

I am a current client of this provider

They excel at being a 24/7 company and their customer service is outstanding. Whenever I call them, there is someone that takes my call in a positive way. When I called them, it was late and it was on a weekend, but they were responsive and they answered right there and got someone to follow up with me within a day. They are very responsive and always have been since we have been with them.

February 27, 2015

By Maxine5

I am a past client of this provider

I think that CarePlus was great and I sure love their services. They were really good. The caregivers have good work ethics. They don't use their cellphones while working. They take my calls and concerns seriously and take care of whatever I need. They were friendly too. I was with them for almost 2 years.

October 30, 2013

By Caring57682350

I am a friend or relative of a resident

We chose CarePlus because of the cost and my husband's unwillingness to move. We wanted a male caregiver, somebody with a kind of interest my husband had. My husband doesn't need any care beyond conversation and socialization and they sent a man that was very appropriate and it worked out well.

January 04, 2013

By Karen28

I am a current client of this provider

I have found CarePlus absolutely wonderful to deal with in every capacity. I recommend them to other people all the time. I've gotten 20-30 business cards from them and I passed them around. I don't know if that generated other businesses or not. I'm happy that I passed out their card. They have been nothing but wonderful. The people they hire are absolutely good. I don't know where they find such competent and nice people. They are punctual. They come when they say they're going to. They're flexible as well. One time I had a need with the medical emergency with one of my parents and I couldn't leave. One of them had to go to the emergency room and I couldn't leave the other one and my kids weren't home. I had called Tom and they had somebody here within 45 minutes. We still have them now for 4 days a week. I have no complaints about them.

November 11, 2012

By Lori3

I am a current client of this provider

We had used CarePlus several years ago when my dad was alive. They were actually a referral to me by a social worker. We have had very good help from CarePlus. I would say there had been an improvement now. The caregivers are excellent. They were very caring. They go more that we'd ask of them. They've done more than asked. They've just been very helpful. Right now, they are caring for a relative. They are drawing her out because she's very introverted. They draw her out of her self and spend time with her and make her feel important.

October 09, 2012

By Nicole5

I am a current client of this provider

With CarePlus I feel like if there's an issue at all with the caregivers, franchise owner Tom would fix it. We also like that the caregivers are very well trained in dementia care. I've been using CarePlus Home Health for two years for some of our residents and we continue to use them. I know that if there is an issue they are able to resolve it quickly. Actually we have one lady that has an ongoing a private duty aide with them and so they're very happy. I am satisfied with their service.

September 27, 2012

By Lisa12

I am a current client of this provider

We were looking for a service that offers more things. One that could arrange a driver and could add more support to our system. Originally I got the recommendation from my mom's doctor. We were looking for somebody that I could get services from. Now we have had several caregivers since we started with CarePlus in April. We have very strong and highly qualified caregivers. They have good compatibility with mom and when they didn't, they were able to switch people very quickly. Our current caregiver has been here for several months. The caregivers mainly give support and care for my mom.

September 20, 2012

By Gaele

I am a current client of this provider

The social worker from Kaiser recommended 3 agencies to me and CarePlus was one of them, so I called them up. They were excellent. I needed some transportation to medical appointments for my mom who is in an independent living residence. CarePlus is just out of this world! My mother seemed to be pleased with the aides. She's been with them for 6-8 months. Every time I call and a lot of times it was last minute, they were able to provide the transportation my mother needed.

September 10, 2012

By Heinz

I am a current client of this provider

I cannot live by myself anymore and I needed help and so I called CarePlus. Everything is good with them. I never had any problems with them. The caregiver I have is excellent.

August 21, 2012

By Fred2

I am a current client of this provider

I have met Tom and he was really sincere, honest and runs a good agency. I was really really impressed by him. My husband was a medical doctor and I was married to him for 47 years. I'm now an old lady and I'm stuck in a chair because of arthritis. I have a 24/7 care. I find CarePlus a very professional and a very descent agency. My caregiver is wonderful. She's full time, 24/7. I just love her. She's there for me in every way that I need like preparing my meals, housekeeping and laundry.

August 21, 2012

By Ruth3

I am a current client of this provider

My son hired CarePlus for me since May of this year. They're very good and very prompt. If I had to call them with questions like who's coming or anything else they always let me know. I am happy with the caregivers. They're doing whatever I need them to do. We go to the store and they accompany me around. I really don't have any problems with them.

August 21, 2012

By Kathy9

I am a current client of this provider

My experience with CarePlus had been good. My sister in-law talked to somebody in their church and recommended them to us. I have no major complaints whatsoever. Sometimes though there's a language barrier issue. We get to have someone with a strong accent but right now we already found someone who is match for my Dad. Some are better than others. There's one particular caregiver who is very professional. I think her name is Yana. Others are also good and knows their job. There's only one that we did not allow to come back. She clocked in and then went outside and said she'll be back in a minute. She came back after half an hour. She watch movies in the computer and talk on her cellphone for a couple of hours. She even ask me to do stuff for her. So I ask for her not to come back. When I mentioned this to CarePlus management they said they were surprised because she is one of the better ones and people ask for her. Anyway, we have also someone that came in recently, she's also very good. When I offered her to eat with us, she would refuse and say they're not allowed to do that. Sometimes I would offer her a break and tell her to go downstairs and she would refuse as she is not allowed to do so. She does not use her cellphone while at work. She really sticks with the rules. Other caregivers are a little bit more relaxed. It's ok most of the time but she really go above and beyond. When she's here all night, she would check on dad every 2 hours. Others would just check on them if they hear my dad asking for help.
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About CarePlus Home Health, Inc

CarePlus is a licensed private duty home care agency providing hands on nursing care and related home care activities to adults and seniors in Montgomery County, MD since 1995. We are licensed, bonded and insured, accept long term care insurance and most payment methods. Call us first for a needs assessments. Each client's needs are unique and we can help identify the most appropriate service, even if it's not ours.


Photos of CarePlus Home Health, Inc


Services and Amenities of CarePlus Home Health, Inc

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • Range Of Services Extra: Housekeeping (Heavy & Light), Handyman Repair, Hoarding/Decluttering, Care Coordination

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Home Maintenance
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Parkinsons, Stroke, Brain Injury, Fall Prevention

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Ach Direct Debit

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: Residential Service Agency (RSA #R2515)

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CarePlus Home Health, Inc

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