BrightStar Care West Lake County

Offers Home Care

70 Reviews
Call (800) 973-1841
BrightStar Care West Lake County (800) 973-1841
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Reviews of BrightStar Care West Lake County

70 Reviews Write a review

Home Care Reviews for BrightStar Care West Lake County

May 07, 2019

By Grace A_3

I am a current client of this provider

Sometimes they call off right before they are suppose to come. They are always very nice people.

May 07, 2019

By JoAnne C_1

I am a current client of this provider

I look forward to the help I get. I've still been able to shop and get my groceries with them. I like that the agency is very reliable in both the nurse care and in the caregiver.

April 12, 2019

By Dawn P_1

I am a current client of this provider

The provider has helped her the most by having someone there for her when she needs someone. The caregivers are all nice.

April 11, 2019

By Tyrone S_2

I am a past client of this provider

They take away some of the concerns I have. They care for my loved ones and they are there when scheduled. I like that they are flexible and they are professional in the staff and leadership.

April 11, 2019

By Scott M_3

I am a current client of this provider

They send qualified people over when we need them. They make sure my mom doesn't fall and help her do basic patient care. They follow all the recommendations and requirements. They communicate well, they cover everything whenever we have problems. They will accommodate to our schedule whenever we need it.

April 11, 2019

By Patrick D_2

I am a current client of this provider

They're very flexible in scheduling when he has an appointment. They come when necessary. They are very helpful, nice, and caring. They are not intrusive. I think that the nurses that come are very professional and very nice. They are compassionate and caring and the care is very good. They are not snobby.

April 04, 2019

By S - Eric A

I am a past client of this provider

I had surgery, and I couldn't do a lot of things. When they came, they did the things I couldn't do. They did everything I asked them to do.

March 12, 2019

By Anonymous_1643

I am a current client of this provider

They should have proper communication and better telephone exchanges. I don't think they have proper communication between each other. This morning I was suppose to have a caregiver who was suppose to come at 7:00, but then I called the office and they said she wasn't coming until 3:00.

March 05, 2019

By John _5

I am a past client of this provider

My wife was satisfied with the caregiver and there were no complaints. When I went to the office and talked to the person in charge, Lisa was very competent as far as explaining things to me.

February 27, 2019

By Still Looking

I am a past client of this provider

We hired Bright Star for in home care. The provider offered care of the dependent and light housework. Dad was gotten out of bed, taken to the kitchen for breakfast, then onto the couch. On the days we did not have in home physical or occupational therapy, that was the extend of his care from Bright Star. Dad was on the couch and the caregiver sat in the kitchen on her cell phone. A few times, we had other providers from Bright Star, they did more house work than prsonal care. No assistance with therapy. A representative came to the house for evaluations of the caregivers, but nothing changed. Communication was poor. We were left without a caregiver a few times because of call offs. Its a daunting task finding a caregiver. It's expensive. We just wanted what we paid for.

February 21, 2019

By Alice N_4

I am a current client of this provider

We are very satisfied with her. The agency found her for me, and we have a lot of fun with her. I am very happy with them. Everyone I have had is very nice, but one caregiver is very special.

February 19, 2019

By Christine W

I am a current client of this provider

The services are helpful because they help me get around. They do things that I can't do because of my back. They're very attentive, prompt, and helpful.

February 19, 2019

By Jeannie R_1

I am a past client of this provider

I wouldn't be able to leave the house without someone staying with my mother. I was very happy. They did everything I wanted.

February 15, 2019

By Charles S_8

I am a current client of this provider

They give me a chance every other day to go and buy groceries and do other things. I don't have to worry about my wife. I have no complaints about the company. They are doing a great job.

February 15, 2019

By Rosemary W_2

I am a current client of this provider

The nurse checks in monthly. It was professional.

February 15, 2019

By Joann G_1

I am a current client of this provider

They treat me well. They send me super women until I get the right one. The manager is also really good. She talks to the girls about me really well, and they do a good job. The girl I have now is very very good.

January 08, 2019

By Janet P_1

I am a current client of this provider

They are a big help with the housekeeping. I like that they are very prompt. They are there when they say they will be.

December 15, 2018

By Christine B_2

I am a current client of this provider

The work is fantastic. I have had a hard time with having to replace somebody. They could do better by having someone come consistently and have people actually show up. Sometimes they will go a few days without a caregiver as they are trying to find a replacement. I don't like when it is new people all the time.

December 12, 2018

By Juana M_1

I am a current client of this provider

We only use them when there is a need for them, but they are really needed when they are here. The services are good, but the price is very high.

December 08, 2018

By Anonymous_941

I am a current client of this provider

We are trying to get a person to be here more steadily instead of different people every day. I would prefer to have one caregiver instead of several for my loved one.

November 20, 2018

By Mary O_1

I am a current client of this provider

The services have sure helped me by giving me peace of mind of knowing someone is here to care for Pam when I cannot be there. I like the friendliness of the caregivers that come from this company.

October 31, 2018

By Anonymous_167

I am a current client of this provider

We get respite care, so it allows us to do errands and other things we need to do. It's a huge help. We have had some lack of caregivers. They have trouble finding people.

October 22, 2018

By Anonymous_240

I am a current client of this provider

The communication has helped the most. The scheduling system could be updated.

October 19, 2018

By Holly P_1

I am a current client of this provider

They do even more than I ask them to do. They seem very reliable and have a deeper bench than my last agency. They're able to cover me whenever I request, even on short notice.

September 29, 2018

By Carie S

I am a past client of this provider

I stopped getting phone calls from the place that my dad was living because he was being taken care of. They were very easy to work with and they provided great care for my dad.

September 27, 2018

By Anonymous_9

I am a current client of this provider

They help by coming in and checking in on my loved one.

September 24, 2018

By Anonymous_20

I am a current client of this provider

They could do a little better with cooking. They are good and they send me better people.

September 11, 2018

By Anonymous_30

I am a current client of this provider

They provide care for my loved one in a pinch. The people are friendly.

August 24, 2018

By Kenneth C

I am a current client of this provider

The caretaker could be a little bit older and have something in common with my loved one. Right now, the aide is a lot younger than the client. They're pretty good and I can't think of anything right now. They are punctual and they take good care of my loved one.

August 17, 2018

By Diane S

I am a current client of this provider

They have helped me with the care giving of my husband. It took me several caregivers before I found one I really liked. They worked with me to get that person.

August 14, 2018

By Anonymous

I am a current client of this provider

They could find a cure for the disease I have. The nurses seem to be doing a good job.

August 08, 2018

By Claudia P

I am a past client of this provider

John has done very well, as far as becoming more independent. They were workers, and they really helped me. They didn't wait for me to ask for them to do things. They knew it. They were wonderful.

August 07, 2018

By Angela D

I am a current client of this provider

Lately, I have been getting a lot of new caregivers. The ones I have gotten familiar with have been good. Sometimes it is not told to me when there are changes.

July 31, 2018

By Jose

I am a past client of this provider

The only thing they could have done is find people that like to work and come do the work. The service was poor. They didn't come to work. I would not recommend them because I wouldn't send someone that I wasn't happy with.

July 17, 2018

By Antonio P

I am a current client of this provider

They attend to all my needs. I would tell a friend that things are good so far.

June 21, 2018

By Georgianna C

I am a current client of this provider

They help me without question. They primarily help with my food and my home care. I am satisfied with them. They present no problems, and they follow up with what they say they will do.

June 13, 2018

By Catherine L

I am a current client of this provider

She changes the sheets, vacuums, and does an array of things. They could lower the prices so my mother can have her more often. The caregiver makes my mother feel very comfortable and my mother looks forward to them coming.

June 06, 2018

By Esther S

I am a current client of this provider

She is unable to take care of herself, so these services allow her to live. They should actually have people that speak Spanish.

May 23, 2018

By Maryann R

I am a past client of this provider

They cooked for me and cleaned the kitchen. They were very punctual and dependable and very nice and caring.

May 21, 2018

By Justin D

I am a current client of this provider

They come and clean his room, which is important for him. They do a good job and are a good homemaker.

May 17, 2018

By Anonymous

I am a current client of this provider

It's making a great difference. I'm able to get out while the caregiver is here to take care of my bills and stuff like that. Though it took time to get the right aide, I like the aide that I have now. Their communication can be improved.

May 15, 2018

By Becky-dgtr

I am a current client of this provider

The fact that I have people to depend on and fill out the book to keep me informed. They let me know when a problem arises. I like the fact that BrightStar has collected problems I have quickly and fixed them. The caregivers are kind, thoughtful, and careful.

May 11, 2018

By Ada D

I am a current client of this provider

I am able to go grocery shopping and get stuff for things I have to do. I don't have to worry that she isn't being taken care of. They are very knowledgeable. Our caregiver knows what to look for and when to call the doctor. She lets me know, and she knows what to do with certain things.

April 30, 2018

By Carol S

I am a current client of this provider

I would definitely tell people about Bright star. My caregiver is unique and wonderful. It is wonderful not having to find someone to drive me when I have to go on an errand. I have been thanking God all day today for the amazing people in my life.

April 24, 2018

By Shirley C

I am a current client of this provider

They have great communication and they explain what is offered. She does what I expect her to do and other things that need to be done.

March 20, 2018

By Inell W

I am a current client of this provider

They are very courteous and kind to me. They are also professional. I don't have to move around a lot like I used to. They make things physically easier for me.

March 20, 2018

By Charlene T

I am a current client of this provider

The girls that help me are efficient and clean. They are helpful and warm. They have really made my life easier because I'm in a wheelchair, and I can't do a lot of things. They step right in and do it. They're so helpful.

March 07, 2018

By Barbara O

I am a current client of this provider

Everybody was nice, professional, and talked to my mother. We had them four times and had four different ladies. I was gone for the two hours each time. I was able to leave the house. It was for me because I don't have anyone to help, and I can't leave the house.

March 06, 2018

By Mary F

I am a current client of this provider

I would like for them to keep up with their schedule. They cancel a lot. They give her massages and give her baths.

January 17, 2018

By Ruth P

I am a current client of this provider

If the caregiver is going to be late, they will call me and let me know ahead of time. For example, my aide was in a car accident, and the office called me as soon as they found out and asked if I wanted a replacement or if I wanted to wait. My aide will come in, give me a shower, and make me comfortable.

December 29, 2017

By Gloria S

I am a current client of this provider

BrightStar Care is very efficient. BrightStar Care has been great and my mom really likes them a lot.

December 14, 2017

By Rachel H

I am a current client of this provider

BrightStar Care has excellent communication and care. Without BrightStar Care's assistance, my loved one would have to be in a rest home.

December 13, 2017

By Carole N

I am a current client of this provider

I would tell a friend that BrightStar Care is reliable. BrightStar Care has made life easier for me by doing things for my mother that she can't do for herself.

December 06, 2017

By Anonymous

I am a current client of this provider

I would recommend BrightStar Care to others because they have done well with taking care of my light housekeeping needs. The care from BrightStar Care has made life easier for me because my caregiver is nice and congenial, but I do not ask them to do much for me. I do not require a lot of care.

December 05, 2017

By Anonymous

I am a current client of this provider

BrightStar Care has made my life easier by doing household chores.

November 29, 2017

By Rosemary V

I am a current client of this provider

BrightStar Care offers more services than others. BrightStar Care makes my life easier by being available when I need them.

November 14, 2017

By Lisa R_2

I am a current client of this provider

If you get the right caregiver, you will be very satisfied. BrightStar Care provides me with quality care.

November 06, 2017

By Rodney S_1

I am a current client of this provider

I would recommend BrightStar Care because they do excellent work! The service has helped because sometimes my loved one doesn't feel like doing anything and I don't feel like doing anything and when she comes, she takes care of both of us.

November 06, 2017

By Gloria M_3

I am a current client of this provider

I would tell a friend that BrightStar Care usually tries to correct it if I have a problem. BrightStar Care cleans my house and washes my clothes.

October 13, 2017

By Courtney A_1

I am a current client of this provider

I have had several home care services, but BrightStar Care is number one. I like the caregivers, and the service that they give is excellent. The caregiver encourages my loved one to do stuff on their own, and if he can't do it, then they go about doing it.

October 10, 2017

By Nancy S_13

I am a past client of this provider

I recommend BrightStar Care because they provided the care that we needed. The communication from BrightStar Care was very helpful. There were little things that happened that were not great.

September 27, 2017

By Dawn B

I am a current client of this provider

I would like for the caregivers of BrightStar Care to be more proactive in helping my mother out. BrightStar Care allows me to not worry about my mother 24/7. They take her to all of her appointments and are there with her.
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About BrightStar Care West Lake County

BrightStar Care West Lake County is an in-home care provider serving Highland, Indiana and the surrounding area. BrightStar Care West Lake County offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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