Home Instead - Merrillville, IN

Offers Home Care

28 Reviews
Call (800) 973-1841
Home Instead - Merrillville, IN (800) 973-1841

Reviews of Home Instead - Merrillville, IN

28 Reviews Write a review

Home Care Reviews for Home Instead - Merrillville, IN

July 22, 2020

By vicky C


You’re always there when I need them. Very helpful something right there I’m call away. Workers work wonderful with my dad .

August 27, 2019

By A.H.

I am a current client of this provider

We got Home Instead Senior Care for my mother, and someone comes twice a week. I think they're great, they tried very hard, and no qualms at all with them. We have one person coming 3 hours a week, and another person 3 hours a week. We need someone who can engage her to do more, the ladies are lovely, they're very nice, and they provide companionship.

August 15, 2019


I am a current client of this provider

The customer care coordinator, Jennifer, really went above and beyond to make sure my parents' needs were accommodated during a time when extra care was needed due to an extended hospital stay for one parent. She was very responsive and compassionate in her interactions and help alleviate stress during a very difficult time.

June 18, 2019

By vanderagent

I am a current client of this provider

The ladies help with meal preparation, and dishes, keeping the bedroom clean and laundry.. Walking my dog when needed. Showers, clean up the bathroom. Just think of anything that needs to be done and they willingly will do it! They encourage us and always take the time to listen when we just need to talk. The agency always treats me with compassion and worked hard to supply us with ladies who are a perfect fit for our household. Even my dog gets excited when they walk in the front door.

June 18, 2019

By Booker & W.L.

I am a past client of this provider

We are pleased with your services. Thanks very much.

April 30, 2019

By Peggy

I am a current client of this provider

We got Home Instead Senior Care and they're great. They provide very good care, they're doing exactly what they need to do, and they're very easy to work with. They help my mother-in-law with bathing, cleaning, cooking, and whatever we need. We've been very happy. Their billing is through the internet, but you can't pay online. You need to call them every time.

September 24, 2018

By Becker139

I am a current client of this provider

I moved my mom to an assisted living facility and I couldn’t be there with her every day or take her to all of her doctor appointments, as I work full time-rotating shifts. Home instead was recommmded to me, so I called and spoke with the customer care specialists. They are delightful to deal with and provided a hassle free experience for myself as well as for my mom. I found great relief knowing that my mom was in the hands of Home Instead’s caring and reliable staff, who helped our family tremendously by providing rides, assistance, and companionship when I couldn’t be there. I am forever grateful to the Home Instead staff for assisting us during this time. I recommend Home Instead to anyone who needs extra special care for their family member or friend.

September 14, 2018

By Vince B

I am a past client of this provider

For the last 18 months, my father a Vietnam vet and disabled had the caregivers at Home Instead lending a helping hand. He loved chatting with all the ladies, as well as watching them work around the house and occasionally cook. I'm sure they heard many of his stories as well..... I found them out of luck having read a NWI Times article about them and their founder Sandy. The article was impressive, and our family was not disappointed as they are all professional and kind to their patients. I highly recommend them.

April 09, 2018

By Daylily12

I am a past client of this provider

We found out about Home Instead through a family friend-and everything she told us about the Merrillville location was even better then what we were expecting. From the moment we met with them we knew our mother would be in good hands. We can't say enough about the Staff! They were all so loving, patient, respectful and attentive. Our entire family was amazed at how they truly cared about our mother. From the scheduling office to all the ladies that came to the house. I wish I could post their names but- just know there was not one bad or mediocre employee. Anytime we needed them they responded quickly-they are available 24 hours a day-7 days a week-which, for our crazy schedules-was a God send! All the ladies went above and beyond! They helped with-tidying up while our mom slept and being company and a listening ear to us when we needed it. They were always punctual and would never rush out and always followed our requests and moms eating and sleeping schedule. We know that our moms last weeks were more peaceful and comfortable because of all the TLC that the ladies at Home Instead showed her and us!! As our mother transitioned, they worked with our family and Hospice to make sure she was comfortable. Thank you from the bottom of our hearts!!

January 27, 2018

By Frank

I am a current client of this provider

We're totally satisfied with the service Home Instead Senior Care is providing and the fact that we get some of the services provided by the Veterans Administration. It was a seamless transition for my dad. It was easy to get that additional service without causing a lot of consternation because of our change. They're assisting him with showers, organizing his apartment and kitchen, showering, light housekeeping, making sure that his place is thoroughly dusted, and making sure he gets his trash out on time. They do that for two hours a day, twice a week.

July 21, 2017

By patti.r

I am a past client of this provider

It was a pleasure to have my mom under the care of Home Instead for 3 years. Home Instead offers more than senior care. Professional, thoughtful, and loving are the words that best describe them. The staff became a special gift that will always be dear to us.

June 19, 2017

By Den J

I am a current client of this provider

The first time we met with Home Instead was in January 2017. It was more of an informational session as we could not get my mother to agree in having someone come into the home. The time taken by their staff with just “possible clients” was not only above and beyond but comforting to know when we were ready, we did not have to look any further than Home Instead. Needless to say, it took a few months to get mom on board with one day a week. However, now my mom ….and my dad look forward to their weekly visit and assistance from the healthcare provider. As time moves on, so will the number of days we will utilize Home Instead. And again, there will be no need to look any further! Thank you Home Instead, Merrillville, IN!

June 08, 2017

By Satisfied235

I am a current client of this provider

We are currently using HISC to assist in the care of our mother. We couldn't be more pleased with the services provided by the agency and caretaker. They are flexible, professional and always willing to assist. Mom's caretaker is the best! She takes the time to ask about family, shares meals with mom , plays games with her and continually asks what she can do for mom. We're comfortable knowing she's well cared for.

June 02, 2017

By hope-saddler

I am a current client of this provider

From the first call, to every little change you make or concern you have, the staff in this office will go above and beyond to make your family comfortable and happy. They are truly partners in your family's care, that truly CARE about your family and finding solutions that Expectations met? Absolutely not-- they were beyond exceeded!!!

May 20, 2017

By c-n

I am a current client of this provider

Everyone who I have had contact with is aways polite, friendly, encouraging and very helpful. They show great respect and concern for our mom and are eager to answer our questions.

May 10, 2017

By Anonymous820873

I am a current client of this provider

The caregiver is very good and agrees to just about everything I ask her to do for my husband. We are very satisfied.

November 08, 2016

By Vassar

I am a current client of this provider

The care providers are a joy be around; they are friendly and sincerely want to help. I would highly recommend them be to to be used

August 18, 2016

By Bubsterc

I am a current client of this provider

We are very satisfied with Home Instead as they provide excellent care and companionship for our mom during these past several years. The caretakers are caring, dependable and trustworthy. The Home Instead team have been very accommodating with my mother's scheduling needs and are available to discuss any concerns we have. They provide a very valuable service to our family.as well as peace of mind.

June 14, 2016

By debbiebjnickole

I am a past client of this provider

Their is no better care than what we received from Home Instead Senior Care. My mother has had a real improvement from the care that they provided. They arrived in a timely manner for their shifts and always made sure my mom was the priority. I would definitely recommend their services.

June 14, 2016

By cathymvanna

I am a past client of this provider

The caregivers gave peace of mind to me and my family. They provided excellent care to my mother. We LOVE Home Instead, you are wonderful!
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About Home Instead - Merrillville, IN

Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Merrillville, IN

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Merrillville, IN

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