BrightStar Care Springfield / Bloomington

Offers Home Care and Home Health Agencies

115 Reviews
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BrightStar Care Springfield / Bloomington (800) 973-1841
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Reviews of BrightStar Care Springfield / Bloomington

115 Reviews Write a review

Home Care Reviews for BrightStar Care Springfield / Bloomington

February 08, 2022

By Paula R_8

I am a past client of this provider

The services helped me a lot. I was able to go out of town and leave my mom in the care of the caregivers. They were great to work with and helped my mom a lot.

February 02, 2022

By Kathleen C

I am a current client of this provider

They have done everything That I ask of them. I really like that I have a regular person and if she is not able to come they will send someone else to me.

January 26, 2022

By Diana P_5

I am a past client of this provider

They just needed to keep me up to date with caregivers. They were very helpful. I knew they were doing their best to get me help.

January 11, 2022

By Carole F_2

I am a past client of this provider

The have provided the most by providing good care. I like that they are always dependable.

January 05, 2022

By Bill F_1

I am a current client of this provider

It helped me since nobody else could do it but Bonnie. The lady that was here from them was outstanding.

December 07, 2021

By Elizabeth W_8

I am a current client of this provider

They help with things like dispensing medicine. I really like that they are personable and easy to talk to.

December 03, 2021

By Dan B_9

I am a current client of this provider

When the nurses come over, not only do they help me out, they also help my family. I enjoy the services I receive. I like my nurses and they are very helpful to me and they are very friendly. They are also happy to make adjustments to my schedule.

November 12, 2021

By Diane S_24

I am a past client of this provider

The job is easy because my mom is self-sufficient. It just provided me with the ability to work out of the home. The agency is generally accommodating of my needs.

November 05, 2021

By Margie L_1

I am a past client of this provider

The caregivers did an excellent job. It helped to know someone was there and feeding them. It made a big difference for me, knowing they were safe. For the most part, they were good. But if someone wasn't showing up, they didn't call to let us know.

October 19, 2021

By Chuck _3

I am a past client of this provider

It was a very brief service this last time. The services they provided were helpful. They helped my mom with things in her room and organization. I liked both the people who provided the care and the follow-up by the administration staff of BrightStar Care.

October 06, 2021

By Jay B_2

I am a past client of this provider

They have fulfilled every need I had that would go in twice a day at 12 hour intervals and they worked it out for me.

October 05, 2021

By Anonymous_5286

I am a past client of this provider

They've helped me with my medication. They're easy to deal with.

September 09, 2021

By Clayton D_1

I am a current client of this provider

I like that someone is here with me. They do bathing. I like that they're dependable.

August 09, 2021

By Brenda W_12

I am a current client of this provider

They cannot do anything different that would make my life easier. I had another facility that helped with light housekeeping and laundry because of the ulcers on my feet. The caregivers that came were able to do my laundry for me. I had to have BrightStar for things medical related. The caregiver was proficient, and she came at the times she said she would come. We used my bedroom as my clean-up, and she brought in some things of her own if we weren't able to get a hold of something quickly.

August 09, 2021

By Jody S_1

I am a current client of this provider

They've made my life easier by paring the client with someone who's a good match for her. They could have better communication from the office.

July 13, 2021

By Leigh S_1

I am a past client of this provider

They have one primary caregiver and we appreciate that because my mom is very comfortable with her. BrightStar is primarily giving care to my mother and the care for my father was minimal, but they did a great job.

July 08, 2021

By Margie _1

I am a current client of this provider

It is miraculous for me. I am very pleased that they have someone to give them the care that he needs. They are very receptive. They are very well qualified. They are compassionate. I only had to send one caregiver away because he didn't match well with him.

June 02, 2021

By Lucas B

I am a current client of this provider

They could be a little more forceful when recommending services to their clients. I would tell a friend that they've been very responsive. Everyone we've talked to has been very pleasant and professional, and they have consistent staffing.

May 20, 2021

By Courtney J

I am a current client of this provider

They could set up schedules for her activities. There's a lot of sitting around, and they should find ways to keep her motivated. My mom's not an easy case, and they've been willing to work with us.

April 15, 2021

By Bob W_14

I am a past client of this provider

They have helped us the most by going beyond her duty to help my mother. She even helped on a Holiday. I would tell a friend that the nurse named Bonny was wonderful.

April 08, 2021

By julie a

I am a past client of this provider

They were very accommodating and they worked together with the physical and occupational therapists. I liked the flexibility and they were there in our time of need.

March 29, 2021

By Keri D

I am a past client of this provider

I am very ill and the services helped. My nurse was easy to work with and was nice.

February 10, 2021

By Gina H_2

I am a current client of this provider

My mom is usually in the hospital and she hasn't been there in over a year. They are easy to each, customer service during COVID has been poor, Peggy is fantastic.

January 15, 2021

By Anonymous_4449

I am a current client of this provider

It was nice to have reliable care being provided on a daily basis. We had the same caregiver for four years so that was consistent and enjoyable.

December 17, 2020

By Deanna H_3

I am a current client of this provider

It brings me peace to know that my parents are being taken care of. It has really worked out well for us.

December 16, 2020

By Connie B_14

I am a past client of this provider

They were comforting and knowledgeable. All the nurses that helped me and their supervisors were wonderful.

December 09, 2020

By Beth F_7

I am a past client of this provider

We couldn't have gotten by without them. They took care of both my mom and my dad, and when we were in need of care they went as far as having the owner help us. That was very much appreciated. The nurse that was helping my dad at the end spent a lot of time, like seven days a week. Her name was Amanda.

December 05, 2020

By Karen G_15

I am a current client of this provider

They're socially nice, helpful, and cooperative. I like that the nurses have been very considerate.

November 18, 2020

By George L_8

I am a current client of this provider

It makes everything easier. She even took me to a doctor's appointment in her own car once. The aide that they assigned to me is very good and is always here.

November 13, 2020

By James B_31

I am a current client of this provider

I really like Michelle. She is like family to me. She takes care of my wife and her daily needs. She helps me out. That way I can get 2 hours of me time. They are really great. My daughter was going on vacation. She started reading about them and then recommended them.

October 26, 2020

By Jo L_1

I am a current client of this provider

They do everything, because she can't do much for herself. They cook for her. The people are great. They are easy to work with.

October 26, 2020

By Gloria G

I am a current client of this provider

When I go outside of the building, I always need a caregiver with me. They are very helpful for me. I have already recommended BrightStar. The caregivers always show up on time.

October 22, 2020

By Chrissy T

I am a current client of this provider

I am working during the day, and it gives me peace of mind to know she is cared for during the day. I like that the communication so far has been good. Our first caregiver didn't work out but I feel like when we called, people listened to us and they took our concerns and made changes for us.

October 13, 2020

By Krystle H

I am a current client of this provider

They were giving me my infusions at the correct rate. They seem pretty efficient.

September 24, 2020

By Catherine _5

I am a current client of this provider

It is nice that someone else can help with chores so that my kids and I can better spend time with him. It does make me feel better having them. The caregivers have been fantastic and he enjoys them and their company.

September 10, 2020

By Anonymous_2951

I am a current client of this provider

They fix my meals for me. People show up on time.

August 28, 2020

By ReviewerAT0808

I am a current client of this provider

We're currently using BrightStar Care Springfield/Bloomington for my mother. They help her get going in the morning, assist with feeding, they get her cleaned up, and they provide companionship. They're here every day, 18 hours a day. Some caregivers are very good, and some are very poor. You need to do a lot of interviewing to make sure you get a caregiver that's the right fit for you.

August 24, 2020

By David L_11

I am a current client of this provider

They help with toileting. I like the consistency of being able to have the same person.

August 17, 2020

By Leigh S

I am a current client of this provider

We only use her several hours a week, but we're hoping to use her more. I like Annie, the person who does the care.

June 09, 2020

By John K_35

I am a current client of this provider

They look out for me by watching what I eat and make sure I sleep safely. They are doing everything well. They look after me and see that I get everything I need.

May 20, 2020

By John _14

I am a current client of this provider

All of the caregivers have been very genuine. I haven't had a lot of direct dealing with them, but we've been very happy with the people they've sent to take care of my dad. When the regular people weren't able to come out, they made sure someone else could go to take care of him.

April 16, 2020

By Megan M

I am a current client of this provider

They come in a provide a service that she cannot do for herself and it is great. They are reliable and she seems to like the people that come by and the billing process is easy to do.

April 08, 2020

By Anonymous_3678

I am a current client of this provider

If I didn't have them here I would have to stay home. If a normal caregiver can't show up they have trouble finding someone to replace them.

March 10, 2020

By Denise S_10

I am a past client of this provider

The medication works well and helped me feel semi-normal with my immune system deficiency. Everything went smoothly. I liked the nursing staff a lot.

March 06, 2020

By Anonymous_3437

I am a current client of this provider

They basically do light cleaning for him. They don't have decent quality of care or communication. They don't have consistent caregivers. He's had four or five caregivers already.

February 20, 2020

By David H

I am a current client of this provider

If you need a nurse you need a nurse. Since they don't have a lot of visiting nurses it's as good as it gets. I've had a lot of home health aides.

February 11, 2020

By Jack P_2

I am a current client of this provider

I have dealt with other agencies, and they have had troubles getting my IV done, and she has no problem. They are doing well, and overall, they are average.

February 07, 2020

By Violet S

I am a current client of this provider

I'm here most of the time. They just help me get her up for the day. I don't like that they charge for the traveling fee.

January 10, 2020

By Diane _3

I am a current client of this provider

They do help me a little bit when I get sick. Now that I am better, I have kept them because they free up some time for me. I like the quality of the workers.

January 10, 2020

By Stan T_1

I am a past client of this provider

I can depend on them to do things properly. They are reliable and do a good job.

January 10, 2020

By Daniel E_1

I am a current client of this provider

I only seem them every two or three days. There's this nice little gal that didn't do a very good job. I've already talked to several people about the nurses.

November 14, 2019

By Anonymous_1850

I am a past client of this provider

My mom really began to trust her, and they got along really well. I like they had both home care and nursing care because we utilized both of them and going through just one company made that much easier. They made a big difference for my mom. They were very easy to work with. The office was great. There was one caregiver that ended up being the primary caregiver. It took a while to get the right fit.

November 13, 2019

By Mary P_22

I am a current client of this provider

When you haven't had a caregiver from there and they need to learn how to take care of you, that can put a lot of extra time on the services. I had trouble having a caregiver one night, and they said they would see that it didn't happen again. Also, they could lower the price because their prices are kind of high.

November 08, 2019

By Linda P_10

I am a current client of this provider

We really needed the services that they offer. We are much better off with their services. I am considering getting a few more hours, but we have new personnel. She did a good job with the first visit. I could use more hours, but I'm waiting. Perhaps they could have more personnel. I don't really know what the issues are there. We had one individual for quite a while, and she did the best she could. It was okay.

October 22, 2019

By Anonymous_2577

I am a current client of this provider

They help by allowing us both to not to have to be burdened down with doing everything for ourselves. They are dependable.

October 08, 2019

By Bruce C_1

I am a current client of this provider

I wish I could afford them for everyday. They go to the grocery store for me so I don't have to worry about those things, like I did before. They take care of everything for me. They do the things I can't do.

October 08, 2019

By Susan W_11

I am a current client of this provider

They could have more consistency. I would like for them to improve by being more consistent with the people that help out.

September 05, 2019

By Anna Marie K

I am a past client of this provider

I had a wound, and they took care of changing the dressing. They were friendly, efficient, and on time.

September 05, 2019

By David G_10

I am a current client of this provider

Bonnie changes my bandages. Bonnie, the nurse, is very nice, friendly, and efficient.

August 07, 2019

By Anonymous_2239

I am a current client of this provider

The caregiver is here and engages my mom. She does not just sit in front of the TV. We only use 1 person that we trust, and the rest have been unexceptable.

August 07, 2019

By Tom C_4

I am a past client of this provider

It worked out perfectly. Being around pleasant people who know their job gives me a big impact. They did what they said they were going to do. If they wanted to come early, I would okay it.

July 11, 2019

By Rebecca B_4

I am a current client of this provider

They should be making sure that my grandmother gets her infusions because without it she would lose her kidney. They have been really good and helpful. They work well with us, are always on time, and are really understanding.

June 11, 2019

By Tracy D

I am a current client of this provider

She comes in on the weekends. She fills in times for me that I can't be there. We've had a nurse for quite a while and really like her. She makes sure that my mom is doing okay. She understands her, even though she has a trache.

June 11, 2019

By Kenneth K_2

I am a current client of this provider

I'm able to go out of town, do what I want, and then come back and know that she's taken care of. When I hurt my ankle, they did really well taking care of that. I like the way they conduct their business, and they're good at what they do.

May 08, 2019

By Melanie C_2

I am a past client of this provider

They could have been more attentive to me and go above and beyond. I had to hire a cleaning service because she couldn't help me. Instead, she just did her homework. They need to improve the quality of their caregivers.

May 08, 2019

By June C_4

I am a past client of this provider

They could hire help that is going to stay a while. They could have longevity with their caregivers.

April 23, 2019

By Anonymous_303

I am a current client of this provider

It is not them, it is my medication. It is supposed to make it easier for me to walk, but I haven't felt the benefit of it in the last few months. The two nurses that I have had are very competent and compassionate.

April 04, 2019

By Linda J_5

I am a current client of this provider

She is difficult. They need ask her about her expectations, so again with the communication. Their communication is terrible.

March 07, 2019

By David _7

I am a current client of this provider

They do a lot of things I would have to do myself. We are both legally blind. They take care of him, keep him clean, are here on time, and they do a good job.

February 07, 2019

By Alecia M

I am a past client of this provider

The first day, we had problems with the transfusion, but they were able to figure it out and get me my medicine. I had two different nurses who were very kind and good at their job.

February 06, 2019

By Clemmie W

I am a current client of this provider

They have allowed her to feel more comfortable being home. I like the staff.

February 06, 2019

By Ava _1

I am a past client of this provider

As far as the care went, it didn't work. It wasn't their fault, though. They couldn't have made it work. They did a great job, so I would recommend them. I felt like they really took good care of my dad. They made sure he was comfortable. They had excellent customer care.

January 10, 2019

By Joan D_4

I am a current client of this provider

It has definitely helped my loved one stay at home. They've provided that level of care for him that other companies couldn't. Otherwise, he would be in a nursing home. They are easy to work with and accommodating. The care has been quality. They are professional and we've been very pleased with the care.

December 14, 2018

By Cathy M_4

I am a current client of this provider

They have helped the most by being there for us. They are kind and considerate and know their job. They feel like family. She has saved my life. I have already recommended them. They are so worth the money.

December 04, 2018

By Gertrude R_1

I am a current client of this provider

It helps my mom and dad a lot. They manage and help my mom. It makes the day go by smoother. So far, they have been reliable in maintaining the quality of people that come.

October 29, 2018

By Anonymous_296

I am a past client of this provider

They were helpful, but it wasn't the quality we'd hoped for. In our experience, it didn't work out for us.

October 22, 2018

By Shelley S

I am a current client of this provider

They take care of all staffing and if there are any issue, they take care of that and I don't have to do it. The owners and the administrators are hands on.

September 24, 2018

By Matt C_2

I am a past client of this provider

They were able to do things that I couldn't do. They did a good job.

August 31, 2018

By John

I am/was a resident of this facility

I used to have home care from BrightStar Care Springfield Decatur. I like this agency, they're well managed, and they take good care of me. They have good care overall and they helped me with bathing, dressing, and helped me walk around and helped get me in and out of bed. They have some good people, the nurses kept the meds straight, and they count them every day.

August 15, 2018

By Sophia G

I am a current client of this provider

It allowed to me to go on vacation. There was some commutation difficulties at the beginning. Overall it was good though. They worked to right the problem.

August 07, 2018

By Anonymous

I am a current client of this provider

They need to make sure that they are on time and if the caregiver can't show up that they get somebody else. Sometimes the caregivers don't show up.

July 27, 2018

By Cathy S

I am a current client of this provider

They were able to give her a shot, so she was able to get back from the hospital earlier. We've used them twice now, so we went back to them. I knew the minute they walk through the door that they were trained.

July 10, 2018

By Shirleen S

I am a current client of this provider

I have a back problem, so they help John and me. I have not had any complaints or any situations that I have had to call them about.

June 26, 2018

By Susan S

I am a past client of this provider

It let us have some time without having to worry about doing other things. They were able to get my mom home when the other home care agencies weren't able to.

June 05, 2018

By John F

I am a current client of this provider

They helped me by running errands and being available to be around. I like the upper management and I like the way they care and show me that they care.

May 22, 2018

By Sue S

I am a current client of this provider

They could know what to do and help him. It just depends. Some of the people that have come at noon didn't know how to fix breakfast. The individual people are different.

May 08, 2018

By Catherine S_5

I am a current client of this provider

They are always willing to do whatever we want them to do. It sure makes my life and my husband's life much easier. We've used them for a long time and have been very happy with them. They always try to do things they know we like and they take good care of us. We are going into assisted living soon and the hardest part will be not having BrightStar.

April 26, 2018

By Gary M_4

I am a past client of this provider

The people that they sent out seemed to be capable of doing what I needed them to do and they were caring. They also made sure that we were scheduled properly. I used to give my wife care, but I recently had surgery, so I needed help.

March 27, 2018

By Naima A

I am a current client of this provider

I am more than satisfied with my assistance and the quality of assistance is super. They take care of me.

March 13, 2018

By Pat P

I am a current client of this provider

I have recommended them already. I like that they are typically accessible and are attentive when I call about what I need for my loved one. I haven't had a call that no one could come to. They are reliable. She can stay in her living situation. It allows her to stay in her apartment in a retirement home.

March 05, 2018

By Eileen S_2

I am a current client of this provider

I've already recommended them. They always take care of everything. They call us if someone can't make it. A manager introduces new caregivers. She helps us get in bed, she does therapy with us, she cooks for us, and cleans the house.

January 10, 2018

By Linda M

I am a past client of this provider

BrightStar Care provides a service that is hard to find in the area. I wish BrightStar Care was more consistent in who they sent to care for me. I had a new one almost everyday.

December 12, 2017

By Geradine M

I am a current client of this provider

BrightStar Care is too expensive for a person my age, the last agency was cheaper then this. The caregivers of BrightStar Care do whatever I tell them and they are very nice to me.

December 05, 2017

By JoAnn R

I am a past client of this provider

BrightStar Care's caregivers always showed up on time. James couldn't walk at all, so the caregiver that they sent was able to help him get out of bed. They allowed him to stay at home longer.

December 01, 2017

By Phil M

I am a past client of this provider

I've already recommended BrightStar Care saying that if they are looking for additional care they should call them first. BrightStar Care made my life easier because there were extra hands to help us. It was essential having them here.

November 14, 2017

By Stacy K

I am a current client of this provider

BrightStar Care is able to respond quickly to the needs of the person, they are very reliable. BrightStar Care has made my life easier by sending someone to sit with my mother over night, which means fewer phone calls for me at night. Also, I don't have to sit with her.

November 06, 2017

By Carol L_6

I am a past client of this provider

BrightStar Care was dependable, very caring, and I could trust everyone there. BrightStar Care's services relieved my mind because I couldn't always be with my mother.

October 27, 2017

By Mary Ellen B_1

I am a current client of this provider

BrightStar Care is wonderful to me, is what I would tell a friend. I never forget my medicine, and I don't have to go though the pains of getting dressed.

October 10, 2017

By Paula L_1

I am a past client of this provider

BrightStar Care has outstanding customer service. They make me feel at ease. They always made me feel like I am in capable hands. I had to have these infusions at home. The nurse that came to my home made me feel like I was under good care.

October 06, 2017

By Sue_2

I am a past client of this provider

I would recommend BrightStar Care because the owners were extremely helpful, personable, and did everything they could to support us. All of their caregivers were well qualified, but we were having too many sent to us. BrightStar Care made life better by being there and being supportive of my father. They relieved me during the night so I could rest.

September 21, 2017

By Marlene K

I am a current client of this provider

I would say that BrightStar Care has caregivers that are easy to get along with and very friendly. BrightStar Care has made my life easier because they take care of my mother and I don't have to worry.

August 10, 2017

By Theresa E

I am a current client of this provider

BrightStar Care's home nurses are very nice and fun to talk to. I enjoy my nurse very much. BrightStar Care has made my life easier because they are able to get me my medicine.

August 10, 2017

By Susan H_9

I am a current client of this provider

The help from BrightStar Care is always reliable and on time. They are efficient and take care of our needs. It's nice that I am able to leave my husband with help.

July 21, 2017

By William M_6

I am a current client of this provider

I'd tell people that BrightStar Care has been extremely courteous, friendly and thorough. The services have helped the most by just helping me get through my daily life with less pain.

July 11, 2017

By Connie A

I am a past client of this provider

BrightStar Care is very professional, and they have highly qualified, well-trained caregivers. BrightStar Care was able to provide caregivers that were willing to work without having to be told to. They did their best to make my mother comfortable in her final days.

June 08, 2017

By JoAnn R_480867

I am a current client of this provider

BrightStar Care is well-educated and they provide good caregivers. BrightStar Care comes in and gets my loved one out of bed. They help him get dressed, changed, and bathed.

May 24, 2017

By Angie B_475050

I am a current client of this provider

BrightStar Care has been convenient and the people are easy to work with, as far as scheduling goes. BrightStar Care is the easiest way to get the client what he needs.
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