Brooks Home Care Advantage

If u want continuity of care don't use brooks, we had 3 different nurses show up, the last one, who had never seen my mom, was sent out for a discharge of continued care. My mom ended up back to ER with exacerbation of symptoms. Brooks itself seems to be a good agency just beware their home health division, it lacks in the department of brooks standards and causes more trouble than it's worth.

We’ve been using Brooks AmeriCare Home Health off and on for several years. They’re very good. They’re very professional and very friendly. They do everything they are supposed to do. Whatever you need, they send out someone that can handle it, and they have physical therapy for your hands and things to keep you from falling.

Mom is getting PT and OT from Brooks Home Care Advantage, and also has a CNA come once a week. The agency and caregiver is excellent, and the service is beautiful. Their physical therapist, Aimee, could name any price and she could get whatever she wanted because she is that caliber of a person. I recognize the best, and she is one of the best.

I have tried for several months to get my aunt set up with home care visits to no avail. The doctor sent over paperwork and I called later to get information. After leaving numerous messages and getting no response, I finally talked to someone else who looked into the matter. She told me the doctor sent over the wrong paperwork but that they would contact them and get new orders sent. Weeks went by and nothing happened. I called again and was told that they left a message but no paperwork came through. Then I was told that there was no way they could follow up because their systems doesn't have any way to remind them and that they have hundreds of patients. I am very disappointed in their complete lack of customer service and their "Oh well" attitude.