Home Instead - Colorado Springs, CO

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54 Reviews
Call (800) 973-1841
Home Instead - Colorado Springs, CO (800) 973-1841

Reviews of Home Instead - Colorado Springs, CO

54 Reviews Write a review

Home Care Reviews for Home Instead - Colorado Springs, CO

August 21, 2019

By Janet VZ

I am a current client of this provider

Home Instead has provided excellent care for our Mom for several years. Mom worked with us to develop a list of the help she wanted - from fixing meals to laundry to helping with the daily Word Jumble that she can no longer see. The list has grown over the years to include grocery shopping, getting trash to the curb, helping with medications when needed, help with dressing when needed... basically anything Mom needs help doing. The caregivers have all been kind, prompt, understanding, patient and helpful. Home Instead keeps us informed of any concerns they have with Mom's health and are wonderful about adding shifts as needed if Mom is going through a rough patch. They have accommodated every request we have made or Mom has made. Home Instead is the reason Mom can still live at home - where she wants to be. We think they are among Mom's guardian angels. She thinks so, too.

July 24, 2019

By Trish J

I am a current client of this provider

We have used Home Instead for both my Mom and currently my Dad. We have had amazing caregivers. Jeri and staff are willing to listen and help out with suggestions and support, whether it’s minor or major. My mom struggles with Alzheimer’s and at times was not the easiest person to assist. Each of her caregivers except one was a welcome help and showed such patience. My dad has one caregiver right now and she is amazing with him and is very efficient in getting his laundry done as well as taking the time to visit with him and letting me know things she notices. Highly recommend Home Instead!

April 17, 2019

By Daughter of elders

I am a current client of this provider

Home Instead is hands-down the best elder care agency that my family has had experience with, and we have had some stinkers. Highly recommended at a tender time of life for our elders.

April 16, 2019

By Robin Nickel

I am a past client of this provider

We have used Home Instead for over six years. The care given to my parents has gone above and beyond my expectations. One of the caregivers, Mavis G., was with us for the entire time. I loved the continuity for my mom, who with her dementia could not tolerate change. Mavis became not only her caregiver but also her friend, and my friend as well. She was always willing to do all that needed to be done, but more importantly provide a safe, friendly environment for my mom. The companionship was just as important as the care! I highly recommend using Home Instead for anyone who needs care and companionship.

April 11, 2019

By JanVM

I am a current client of this provider

My 95yp mother lives south my husband and me. I was uncertain how she would do with a caregiver. She thinks she's totally independent and doesn't need any help when my husband and I need to go out of town. The Home Instead caregivers are amazing. They let her do what she can and then help with things she can't, like cooking. They're great companions, arrive on time, and give her all the attention she needs and deserves. I highly recommend their services!

April 03, 2019

By mm47

I am a current client of this provider

I have been nothing but incredibly impressed with Home Instead from the very first contact with the owner of the company, to the kindness, professionalism, and responsiveness of every member of her organization. My mom has had 3 caregivers and each one is incredible in her own way and they all bring something which is so well suited to my mom. And even better, they LOVE my mom, truly. My mom's dementia, in addition to a busy schedule of activities and appointments, often results in schedule changes, which are handled immediately and with understanding. Home Instead has enhanced my mom's life to a great extent and allowed her to remain at home longer. I think the name of the company says it all! Thank you from the bottom of my heart, Jerry & Home Instead!

January 09, 2019

By McDaniels

I am a current client of this provider

Our neighbor strongly recommended Home Instead, saying they were great with her Mother. Jerri the owner, personally talked to my family about my dad's needs and the problems we had with the other company we wanted to replace with Home Instead. Jerri hand picked from her staff to meet my dad's cooking and companion needs and address our concerns. Home Instead's hourly rate is very competitive. Her staff is very dependable and arrives on time and really cares for dad. They cook and clean and are focused on him. Home Instead is very professional. Their visits allowed Dad to stay in his home. We would still be using them if Dad hadn't recently had a stroke and gone down hill, now needing a long term facility.

September 26, 2018

By Diana F

I am a current client of this provider

Staff is very responsive when changes in caregivers are requested. The caregivers have been so kind and sweet. The fact that caregivers must have their own transportation is very important to us as well. This provides added security so only the caregiver knows where the client lives. We've used Home Instead services for over three years.

September 22, 2018

By kahanes

I am a past client of this provider

We used Home Instead to help us care for my mom when she was at home in Hospice care. We needed someone to to be with my mom at night so we could get some rest. They sent us Olga. She is literally an angel here on earth! She was so kind, compassionate, caring, professional and genuine. She was only with us for two nights as my mom passed on the second night. Even in that short time she impressed my family to no end. I have no words to express my gratitude to her for the loving care she showed my mom in her last days. This is not the first time we have used Home Instead. They cared for my mom prior to this when she just needed some help getting around, rides to places etc. They have always been prompt, professional and compassionate. They provide such an important service and I am so grateful to them for that. Thank you Olga for helping when we needed it most and Jerry for sending her to us!! Can't say enough about her!

September 10, 2018

By A Hamilton

I am a past client of this provider

Unfortunately, we only needed Home Instead to care for my Dad for one month, but they did a great job. The owner, Jeri, was always professional, and we were very happy with the two providers who came during the week. They took good care of Dad and he liked them. We never had to worry about him while we were at work, which was a huge help during a stressful time for our family.

August 27, 2018

By Lee Lennon

I am a current client of this provider

Homeinstead is a great company that assisted my Mom for many years. They assisted her in many ways. Someone came every friday to take her to her hairdresser.They did her laundry,changed her bed linens. She also had a cook twice a week which was good for Mom. It was also easy to set up a driver for doctor appts. Great company with her children living out of state. I would recommend this company to anyone who needs help...caring and very thoughtful employees.

July 19, 2018

By John

I am a past client of this provider

The quality of care is exceptional. Words cannot express how grateful I am that they provided such wonderful care for my mother.

May 30, 2018

By kah49home

I am a current client of this provider

Home instead stayed with me when m y daughter had to work after I broke my shoulder before my rehab program was complete. They helped me with personal hygiene, light housekeeping, meal prep, and companionship until my daughter came home from work so that I wasn't afraid to be home alone. The staff was always on time, friendly and caring. The agency is always easy to work with and it was simple to change schedules If I needed to because of my daughters work schedule or doctor appointments for myself.

April 25, 2018

By KirkH

I am a current client of this provider

My aging mother fell for about the fifth time and insisted on being back home to live her life. We engaged Home Instead and could not have been happier with the care they gave. They put together a daily schedule that included grocery shopping, meal preparation, house cleaning and taking her on errands. It gave all of my brothers and sisters the piece of mind we needed to know she was being well taken care of and living life the way she desired. Thanks Home Instead, we will be back. We are all getting older too.

March 30, 2018

By Tim O

I am a past client of this provider

Such a caring group of providers. Everyone from the top down was so efficient and organized. Very patient and understanding. I will turn to them again for sure as we need them down the road. I very much would recommend them for their services! Thanks to all!

February 24, 2018

By DebbieTX

I am a current client of this provider

Home Instead has really taken a lot of worry and pressure off of our family, who all live out of state. They ensure our parents make it to appointments, as well as helping them with shopping and doing things as independently as possible. The caregivers are wonderful, understanding, and reliable. You can count on Home Instead!

January 26, 2018

By Anonymous

I am a past client of this provider

Kara, the lady from Home Instead was very good. They were reliable and on time. If ever I would need anybody, I would call them.

December 07, 2017

By MD12345

I am a past client of this provider

I needed a caregiver to stay overnight after outpatient surgery. Everything went great, I would use them again.

November 23, 2017

By RMartn

I am a current client of this provider

Jerri and the Home Instead team of care providers were attentive, compassionate and responsive to my needs & concerns for my dad's overnight care. It is a great comfort to know I have their help if I need it again.

August 21, 2017

By Brigette

I am a past client of this provider

Everyone that was sent out to take care of Gerda did a fantastic job. When they were with her, they made sure that all of her needs were taken care of. I remember a time the night person was sick and couldn't come and Jerri (the owner) came out and stayed overnight with her. Everyone was compassionate and truly cared for Gerda. This is a company I would highly recommend to anyone who has a loved one that needs assistance. Thank you Home Instead for making me feel so comfortable leaving Gerda when I couldn't be there!

August 21, 2017

By Robin

I am a current client of this provider

From the initial visit by Geri, the owner visited with us in person for as long as we could think of questions, answering each one fully before going to the next point. From the care by Lorraine, 100% caring, competent, flexible, and taking initiative appropriately.

August 21, 2017

By Yvonne J.

I am a current client of this provider

This Home Instead office is outstanding. From my very first call two years ago for respite care to weekly and then bi-weekly service. Everyone is helpful. Caregivers are professional and awesome people.

April 18, 2017

By Jerry220850

I am a current client of this provider

I used Home Instead Senior Care. They were outstanding and exactly what I needed. I used them three times over the past two months. They provided transportation to and from the hospital following surgery and a pharmacy run. The caregivers are excellent. I’m not using them on a regular basis, but if you need someone to escort you home after surgery and make sure everything is all set up, they’re excellent for that.

April 18, 2017

By Marion's Family

I am a current client of this provider

Thank you to all of the caregivers and staff. Marion received excellent care. What I really liked was that each caregiver was able to meet her needs differently. She was just getting to know Sue but was grateful for her kind gentle care and liked her very much. She loved the way she's cleaned. She loved how Mary would do her fingernails for her. Each caregiver had a special thing; they did not just follow a care plan.

March 17, 2017

By Nancy758534

I am a past client of this provider

The owner Jerri quickly responded to our family needs and in one day had in place caregivers for my elderly mother. Very kind caring ladies visited with my mother in her final days. My hubby heard them laughing like young school girls one night. What a blessing for us.

September 29, 2016

By Phebe Lee

I am a current client of this provider

Excellent! Terri was always quick to respond to questions, requests, and need for personal visits. Schedulers were very flexible and never made me feel I was too demanding or out of line, CNAs were almost uniformly capable, cooperative and compassionate.

September 27, 2016

By Joyce Mannino

I am a current client of this provider

Home Instead was the support I needed to care for my husband. Enabling him to stay at home rather than in a care facility. The compassionate, respectful care was a blessing to us both.

June 17, 2016

By Elaine665266

I am a past client of this provider

Home Instead provided great service.

May 10, 2016

By William SnyderBXVQT

I am a past client of this provider

All three ladies that were the caregivers to my wife during the month of February were excellent. I would hire Home Instead again when the need arises.

May 10, 2016

By B. Neilon

I am a past client of this provider

The Colorado Springs team provided invaluable help, care and support for my partner during the last three weeks of her life along with hospice. They were superb at every level. Office staff was outstanding and very responsive. I would be happy to say more but would prefer to do so in a more private way. A card like this is a little too public.

May 10, 2016

By Linda B.JFJIU

I am a current client of this provider

Home Instead is fantastic. They’re keeping very good track of my mother-in-law and notifying us about issues that they see. I am very pleased that we have them in her home. They’re getting her meals, companionship, minor exercise, and light housework. I took the recommendation from somebody who’s already using them, and just from the care that I’ve seen extended to my mother-in-law, I would be more than happy to recommend them to others.

May 07, 2016

By Mom Care

I am a friend or relative of a resident

The company staff from president to caregiver was very professional and helpful. They were there for my mom and provided great care for her until I was able to pick her up and take her to an assisted living facility. I am VERY thankful for them - they were a Godsend!!!

March 31, 2016

By Linda Christian

I am a current client of this provider

We can't thank Home Instead enough for the quality care their caregivers gave to our mom. Not only did they become our friends, they became part of our family. Because of Home Instead our mom was able to stay in her home for over a year longer than anticipated.

November 09, 2015

By Anonymous115476350

I am a current client of this provider

We have Home Instead for my dad. They take him to the gym every day, clean up the house, talk to him, help him dress, and make him lunch. The caregivers follow directions and do what I've asked them to do. My dad seems to enjoy them. One of the things that we had to work on was a way for them to communicate with me about how my dad was doing each day, so we instituted a notebook system.

October 27, 2015

By Rebecca Theme

I am a current client of this provider

From the first phone call to do my shopping for a home health care service, Home Instead was very informative and caring. My husband and I gave Home Instead a high rating because: 1.The owner personally came to meet my mother so the caregiver assigned was compatible. 2. We have had two caregivers and whenever I have my mother in their care, I have never worried a minute.

August 05, 2015

By Scott27

I am a current client of this provider

I'm using Home Instead Senior Care for about three months now. They provided us a caregiver as well as a backup person, and that seems to be working well. They are assisting with my mother's meal preparation and shopping. We really don’t have any complaints at all. I would certainly recommend them.

June 29, 2015

By Brian24

I am a past client of this provider

They provided care for my 96 year old mother. We enjoyed the most wonderful, competent, and professional caregivers from Home Instead. They made it possible for my mother to live by herself in her own home.

June 15, 2015


I am a past client of this provider

The primary caregiver who worked with us deserves far more than five stars; she is remarkable. She was conscientious, caring and loving. The drawback to this location--and the reason for four stars--is the scheduling. Even though we were long-term clients, the scheduler consistently moved people around on our schedule, thus creating inconsistency and confusion for my mother. When questioned about it, she was not receptive to suggestions. Apart from that, our experience with Home Instead was very positive.

January 21, 2015

By Debra47

I am a friend or relative of a resident

I needed immediate help over Christmas for my 94-year-old friend who had fallen & wasn’t doing well. Mary & Mandy doing well. Mary and Mandy got right on it did a wonderful job finding the staff to do the job. Everyone who helped my friend was so kind and caring and professional. I can’t thank them enough!!!

August 30, 2014

By Sondra5

I am a current client of this provider

We greatly appreciate all of the help that Theresa from Home Instead has given to our mom since she was injured last Fall. It is such a comfort to know that my mom is being well-cared for!

April 16, 2014

By Fid

I am a past client of this provider

Very displeased with their services. Against our better judgement we stuck with them for four months to which each month proved that they are unable to redirect and manage our family member with Alzheimer's.

Provider Response

Thank you so much for bringing this issue to our attention. I'm sorry your experience wasn't what you had hoped for. We work very hard in our office as well as in the field to provide the best quality care. My staff and I researched this matter and were not able to find any discharges in the past 8 months matching your comments. We hire and train all of our CAREGivers with the highest standards in the industry and we have a select team of CAREGivers that provide services for our Alzheimer’s clients. As well as our Client Care Manager has routine CAREGiver supervisory and quality assurance visits to ensure we continue to meet these standards. I take this type of feedback very serious and would value a conversation for feedback. Please call our office.

October 18, 2013

By Donna77560650

I am a current client of this provider

We couldn't have survived without these wonderful helpers!

August 07, 2013

By blindsided

I am a past client of this provider

I highly recommend any other company "instead" of this company. I hired home instead for my grandparents for some basic care and one on one for an Alzheimer patient the CNAS that came to our home did not have Alzheimer knowledge that the owner had promised and were not reliable on set times and schedule. When speaking to owner she was unprofessional, showed no comparison and showed no humanity to my complaints. Company and owner clearly were all about the money would not recommend for your love ones.

Provider Response

We’re sorry you felt you had a bad experience. We hire and train all of our CAREGivers with the highest standards in the industry. We take this type of feedback very seriously and would value a conversation for feedback. Please call our office.

August 02, 2013

By notgoodcare

I am a past client of this provider

This company is horrible I wouldn't reccomed them to anyone they promise things they can not provide not to mention the care for my loved one was horrible they left my grandmother sitting in urine for hours. One lady did no interaction with my grandmother she sat at the table and watch violent movies and shows that agitated my grandmother who has Alzheimer's.

Provider Response

We’re sorry your experience wasn’t what you had hoped for. We hire and train all of our CAREGivers with the highest standards in the industry, and what you describe is not in line with the service we strive to provide. We take this type of feedback very seriously and would value a conversation for feedback. Please call our office.

June 07, 2013

By NanaP

I am a current client of this provider

I chose Home Instead because my husband wanted a male caregiver. It did not take long for them to provide the service, it's the insurance approval that took time. They provided bedding and grooming, washing and bathing him. He comes twice a week for about 6 weeks now. The caregiver was very pleasant, polite and respectful which is important. He is therefore a good match for my husband.

March 28, 2013

By Walt2

I am a past client of this provider

Carman was great. You always responded as needed.
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About Home Instead - Colorado Springs, CO in Colorado Springs, Colorado

Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

What You Need to Know About Home Instead

  • Founded in 1994 in Omaha, Nebraska
  • More than 1,000 locations in over 10 countries around the world
  • Offers in-home personal care, nursing care, dementia care and companionship for seniors
  • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
  • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
  • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
  • What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

  • Help with mobility, including standing, grooming, walking, and getting in and out of bed
  • Medication reminders
  • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
  • Grocery shopping and assistance with other errands
  • Light to moderate housekeeping assistance, including laundry
  • Transportation to and from appointments or visits with loved ones
  • Regular companionship
  • Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

  • Assistance in establishing a stable daily routine
  • Meal preparation
  • Positive reinforcement
  • Assistance with social skills
  • Transportation to and from appointments, errands, and visits with loved ones
  • Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

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    Services and Amenities of Home Instead - Colorado Springs, CO in Colorado Springs, Colorado

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance
    • Dressing And Grooming
    • Bathing And Toileting
    • Exercise
    • Walking Wheelchair Assistance
    • Memory Care
    • Companionship
    • Meal Preparation
    • Errand And Grocery Assistance


    • In Person Interviews
    • Reference Checks
    • Driving Record Check
    • Residency Confirmation
    • Drug Screening


    • Continual Training

    Training Areas

    • Family Communication
    • Transition Issues
    • Memory Care Training
    • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

    Payment details

    • Payroll Provided For Caregivers


    • Bonded And Insured
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    Home Instead - Colorado Springs, CO

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