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Honor - In Home Senior Care San Francisco San Francisco, CA

835 Howard Street, 3rd Floor, San Francisco, CA 94103

(800) 558-0653 (Call a Family Advisor)

4.44

(25 reviews)

Offers Home Care

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Reviews of Honor - In Home Senior Care San Francisco in San Francisco, California

4.44

(25 reviews)

    Phyllis

    5

    November 10, 2020

    I am a past client of this provider

    My husband used Honor Home Care. Services include companionship, meal preparation, and supervision of pills. I had many different caregivers. Some of them were superb, some of them were not particularly willing or able to engage with my husband. That worked OK when I was working away from home, but when I was working in the home, I found it distressing. There was somebody there with him, but it wasn't really what I wanted to have done. There were others who were superb at getting him laughing, getting him out walking with them, and engaging with him over meals. One of the reasons I stopped Honor was, in the time of COVID, it seemed as though I had to choose between something that was stable, so that I wasn't introduced to a new caregiver three or four times a week, or the quality care that I appreciated so much. I would recommend Honor Home Care. The person I recommended it to has been extremely happy with it. There are a couple of things about Honor's system that are fantastic. A couple of times a caregiver became ill or a family crisis emerged and they had to leave, and Honor got another caregiver there immediately before the person left. If a caregiver couldn't come in, they always had a substitute. I got a report every day on how the interaction had gone. I'd give them five-stars even though I was unhappy with them at the end because the COVID has made everything so difficult. That's where the problem really emerged, and they didn't have any control over that. Before COVID, it was definitely five-stars, and I'll leave it there.

    Richard

    5

    June 7, 2019

    I am a current client of this provider

    Honor Care is coming in once a week for my wife for four hours a day. They are companions for my wife. They help her shower, they clean the bathroom and the kitchen, they change linens, and they do the laundry. They have been very good. Whatever my wife asks, they take care of it for her. She is happy with them, and that's what's important. I wouldn't hesitate to recommend them. They're doing a fine job. They're dependable.

    Provider Response

    Hi Richard, We’re so glad to hear it! Thank you for being a valued client of Honor Home Care.

    Laurie

    5

    December 5, 2017

    I am a current client of this provider

    Honor is very good at taking care of my dad. They write nice notes and are reliable. If they say they're going to do something, they always do. They help my dad transfer, make his food for him, help him get out of the house and wheel him around the neighborhood, and give him a little massage. The caregiver would also try to get him to exercise even though he won't do it.

    roberta581588

    1

    June 1, 2017

    I am a past client of this provider

    We tried Honor–In Home Senior Care and we never had such a bad experience. They have really weird rules. They have 24-hour cancellation, and if you need a caregiver, you have to give them 72 hours notice. Anyone who knows anything about caregiving knows that we can’t always give that kind of notice. How to get caregivers was very random. You couldn’t tell them what kind of help you wanted. The caregiver is signed up on the web. She would come, and if we liked her, we could give her a star and then we get starred caregivers again. The caregivers were not fabulous but OK.

    lm601010

    4

    May 30, 2017

    I am a current client of this provider

    I am using Honor and am quite happy with them. I like most of the people they send. I’ve had a couple of occasions where people didn’t show up at the last minute, but that has been relatively minor. The work they do is what I need, and my wife is fine with them. They provide mostly assistance with ADLs, like toileting and dressing, and they make her lunch and do some minor housework. The people they sent me are of pretty good quality. I would like to be able to have the same person as many times as possible. I’ve gotten to the point now where I have basically one person who comes most of the time, and then once in a while it is not him. When you start out, they send you whoever chooses that shift. I got to try out a bunch of different people and styles, and then I settled on a couple of favorites and those are the people who come most often. I have to give them 72 hours notice, but somebody showed up the first time I needed them.

    mary-s-742057

    5

    May 30, 2017

    I am a past client of this provider

    We hired a caregiver from Honor for 4 days. They changed diapers and beddings and did sponge baths. They were very good. Time management and pricing was excellent, and everything was very good.

    Anonymous673308

    5

    May 8, 2017

    I am a current client of this provider

    Honor has been very good. They always help me with my meds.

    Ed250073

    2

    March 27, 2017

    I am a current client of this provider

    Honor is expensive for what they do, and for what we pay we’re not getting the skill. Someone came one Sunday, the same person came Monday, Tuesday, Wednesday, a different person came Thursday, a different person came today, and the person they sent today was of very poor quality. She sat on her phone texting right in the client’s face. We’ve had 2 people that we like out of 7, but we need the help, and they have consistently sent someone every day.

    Kelly588431

    5

    March 4, 2017

    I am a current client of this provider

    Honor was wonderful. They had an app for my phone. The nurse would check in on the app when she was on her way, and it would alert me that someone was going to be with my grandmother; when she got there, I would get another alert. I was able to customize the care and go through everything I wanted them to do, like my grandmother's exercises, feeding her, and changing her because she was incontinent. At the end of the day, they would leave detailed notes as to what she ate, what she did, how much she slept, and if she took her medicine. It was so good, and I really love the company. The only downfall is you could like the caregiver, but it wasn't the same caregiver every single time. The price was very reasonable and comparable to other places in the area. The reason I went with them was because of all of the customized information that I could get from the app, so while I'm at work, I could see all these notifications with what's happening with my grandma. I really appreciated that. The first time my grandma had someone come to the house and she wasn't happy about it, they called me right away to let me what was going on and asked what they should do. They had excellent customer service.

    John424538

    5

    February 26, 2017

    I am a current client of this provider

    We are using Honor, and they have been excellent. We pretty much have the same three ladies that have been caring for our parents who have all been doing a great job. They keep on top of what is going on in the household as far as cleaning, meals, keeping up on the supplies, and making sure the medications are being dispensed properly. They give us advance notice if we need to come by and take care of some things, which we do regularly anyway, but if we are caught up in something, in a couple of days they are there to make sure that they are being taken care of. The scheduling is great; everything is done online. They have their own app that is on our iPhones and iPads, and we get a notification when the caregivers are on their way to the house, and then as soon as one person leaves, we get an update online through the system showing about how the patient feels, what their pain level was today, how they slept, and any additional notes that we need to be made aware of including any supplies that are needed. That happens on every single shift change at 7 a.m., 3 p.m., and 11 p.m., and then each day we are billed. It is not a monthly billing; it is a daily billing which is great because if we don't need their care, with 24 hours notice we can stop the care, and then restart it again. They have been working with hospice directly to take care of Dad and help with Mom, and they have been doing a fantastic job.

    CathiL

    5

    February 2, 2017

    I am a past client of this provider

    I used Honor for private sitter services for my dad. Honor provided reliable, professional service that made my dad and myself more comfortable during a difficult time.

    lindabb

    5

    February 2, 2017

    I am a past client of this provider

    I heard about Honor from The Point at Rockridge in Oakland and used it when my mom was released from post-acute care at Kaiser. I was previously using another agency but things fell apart. I appreciate the technology that makes using Honor easy. I knew the names of Care Pros before they arrived, there was transparency around fixed hourly rates, and all of it made sense. We got started really quickly and everything worked so well.

    Diane250182

    5

    December 30, 2016

    I am a current client of this provider

    Monet was gracious, personable and knowledgeable about her company and it's services. She listened actively to our Father's needs and through discussion was able to convey how she could met his needs and also detailed additional services that he might need in the future. We look forward to a loving and efficient provider for our father.

    Timothy042123

    5

    December 28, 2016

    I am a current client of this provider

    Honor has very caring service. They do a lot for me, like cook, clean, and take me to the grocery store. They're really nice people. The billing is pretty fair, and the caregivers are really nice, caring, and successful in what they do.

    Caring94236650

    5

    December 16, 2016

    I am a current client of this provider

    Honor is a good one. They don’t discriminate. Like my husband, who doesn’t like Asians, and I tried to tell them that and they won’t go for it. Whoever they got is whoever you got. They are great, and I don't have problems. Whatever I need them to do, they will do.

    Kathy483582

    5

    December 5, 2016

    I am a current client of this provider

    The caregivers from Honor have been great; a couple of them a little bit better than others only because they connect a little bit better, but all of them have done a good job for us. We’re completely satisfied with it. They seem genuinely interested in providing the service that we’re looking for. They’ve been very accommodating and very easy to work with, and when we ask them to make minor changes, they do it quickly. They do a little bit of light housekeeping; they do laundry. They change bed linens, and they cook. They provide companionship like playing cards with my mother-in-law, and they take her to doctor appointments.

    LR440040

    4

    November 25, 2016

    I am a current client of this provider

    Honor is very good. I know it was difficult for them to give me the same person for the 3 weeks that I asked for, but that's OK because all the women who came are all very good and nice people. I didn't expect them to be topnotch in terms of their experience level, so the experience is about 75 to 80. I need somebody who's more hands-on because I had to train each person who came and that took more time from my personal time, but in terms of the actual caring, some of the workers were more thorough, and they understood what needed to be done.

    Carmen646667

    1

    October 7, 2016

    I am a current client of this provider

    Honor are the ones that worked in the area, and they said they could get me a Spanish speaking person to help my aunt. They came out and did the assessment; everything was great. My mom was happy, and my aunt was happy but the first day, the person showed up two weeks later spoke no Spanish at all; they could not communicate. And then they told me when I called they would not guarantee me a Spanish speaking person. I asked why didn’t you tell us that. They said that the assessor will tell you depending on how she felt or how much language barrier was needed. They take her to the doctor, go through her prescription, take on her errands and double check her medication to make sure she was taking it right -- perfect -- but that’s not the person who showed up. The person who showed up just wanted to cook and clean. They made a promise on one thing, and they couldn’t come to with it.

    MaryK.

    5

    September 1, 2016

    I am a current client of this provider

    I just wanted to let you know how very much I and my whole family appreciates the great job that those wonderful caregivers did in taking care of my mom. Every one of those women was skilled, kind and thorough and my mom loved all of them and thoroughly enjoyed spending time with them, as well. Honor made it so that my husband, myself and our daughter had a long-awaited, completely worry-free vacation, and we hadn't had any type of vacation in years!

    LesleyG

    5

    August 15, 2016

    I am a current client of this provider

    Honor is simply fantastic. I've been using them for several months now to provide care for my parents, who are both disabled and cannot drive. It's super easy to schedule visits through the app and to share important information that the caregivers will need to provide care. The care pros they've sent over have all been wonderful -- reliable, pleasant and hard-working. I couldn't be happier, and it provides me unbelievable peace of mind that my parents are well taken care of by a team of caring professionals.

    Charlotte830377

    5

    July 13, 2016

    I am a current client of this provider

    I choose Honor Nursing Care, and they are excellent. They follow through with the appointments, take care of me, and really counsel me because I am overwhelmed. They help me. I like that they are really simple without any red tape. It very easy, and the first person they sent, who my husband loved, is person we have been working with for the last two and a half weeks. They are really kind and caring and give me a lot of coping skills. They have excellent prices, too.

    Relative28

    5

    March 21, 2016

    I am a past client of this provider

    I liked Honor. When the lady in charge first presented their services to me, she told me that they will email me a note of how the night went; I find it high-tech for them to do that. When I asked her about the caregivers, she was such an expert in telling me about the trainings and background checks and that impressed me. The caregiver was taking care of my mom in an assisted living facility from 10 p.m. to 6 a.m. In the few times that I called the office, they would politely answer the phone, and I always got a response to my questions.

    Caring Wife9

    5

    February 23, 2016

    I am a current client of this provider

    We hired Honor for my husband. They are right on time, and they do what we ask of them. I started with them in October, and they have raised their prices, which annoyed me a little. We use them three days a week. They provide companionship, visit with him, and fix him coffee. If he wants soup or light meal, they give it to him. If the dog or the cat needs food or water, they feed them. They also bring the mail in, and if he's got trash, they take it out. They're not allowed to do any medical stuff.

    Gene25

    4

    January 19, 2016

    I am a past client of this provider

    I used Honor Health Care for three weeks when I was recovering from a surgery. I would call and tell them that I needed them at a certain hour, and they would show up. They helped with whatever I needed. All of the caregivers were very nice and helpful. On the downside, they are little bit expensive. I would recommend them because they were very good.

    Theresa39

    5

    November 7, 2015

    I am a current client of this provider

    We have hired Honor. It was very nice that they gave me two free hours. The pricing is competitive and more affordable than some of the others. I like that I can schedule on very short notice and online which offers photos of the caregivers before they come. Each caregiver has to provide feedback at the end of their scheduled time, so I have almost instantaneous feedback as far as what is the situation in the home and what they did for the day. I can get an invoice online as well. So far, we haven't had any complaints about the caregivers. They have actually been very professional, very sensitive, and caring. They have been exceptionally helpful with scheduling and very flexible. They have been calling me outside of regular hours to confirm caregivers.

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    Services and Amenities of Honor - In Home Senior Care San Francisco in San Francisco, California

    Rates

    • Overnight Rate: $276
    • Hourly Rate: $25/hour

    Agency Type

    • Referral Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    About Honor - In Home Senior Care San Francisco in San Francisco, California

    Honor is a comprehensive home-care solution that helps older adults continue to live in their own homes with joy, comfort and grace. Honor offers the highest quality care by combining the best care professionals with smart, easy-to-use technology that makes it fast, easy, and effective to schedule, deliver, and manage quality care.

    What makes Honor different?

    • Our amazing Care Professionals are trained with expert knowledge to provide the best personalized care based on your family’s needs.
    • Our app helps you schedule and manage care easily from anywhere so you can stay informed and in control.
    • Our Care Team is available 24/7 to support you and to ensure seamless care.

    Honor Care Pros are the best—we make sure of it. We only select qualified professional caregivers, then we train them with expert knowledge so they can deliver the highest level of personalized care.

    Our easy-to-use Honor Family App connects you, your loved one, and amazing home care professionals. You can see who’s coming to the home and exactly when they arrive and leave.

    Honor is proud to partner with the American Cancer Society, the National Parkinson Foundation, and other trusted experts. Using expertise accessed through these partnerships, Honor provides additional training for our Care Pros based on proprietary care guidance.

    Map of Honor - In Home Senior Care San Francisco

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