24HR HomeCare - Encino Encino, CA

I am writing this review based on my personal experience with this company for my dad. This company from the start promised caregivers that would best suit my dad's personality. From the start there were multiple caregivers coming into my home. There was no stability of who was going to take care of him. My dad has dementia and needs consistency. I had to keep calling representatives to constantly replace poorly experienced caregivers. They would come into my home, leave my dad in his room and fall asleep in the living room on my couch. Another caregiver, refused to leave my home when I asked him to leave because he was sleeping in my kitchen. He actually got mad that I wanted him to leave. I was on the phone with a representative during the whole incident. The company also called him and told him to leave yet he didn't! I have no idea how they are employing people who are extremely unprofessional. It doesn't stop there! My dad who has had brain surgery fell 2 times under caregiver supervision and hit the floor with his head. We had to take him to the hospital. For the care that I am paying for and expecting this should not be happening. I made the company very aware about my expectations and complaints multiple times. They tried to change caregivers but continued to send me unqualified people who could not do the only thing I asked for which was STAY BY HIS SIDE. This is not the care I want for my dad. However, these were just a FEW of the experiences from the care my dad received. I talked to the manager Kaitlyn who was understanding but too little too late to make things right. There were multiple chances and opportunities for this company to give the service they promised. I preferred to go with another company that will make sure they employ quality caregivers. 24 Hour Home Care is aware of all my complaints and about this review. Extremely unfortunate to have to experience this I hope no one else has to.

24Hr Home Care was recommended by one the nurses from the hospital. The agency was very organized and they had a good selection of qualified people. They worked for five hours a day from Monday to Saturday. They helped with medical reminders, housekeeping, special projects, exercise, bath, among others.

24HR HomeCare was recommended by the Adventist Hospital. Jacob, my father's caregiver was great. He was fantastic. I didn't have to ask him anything. He knew what to do and took care of things. He was just a wonderful man. The management is very good and very accommodating. Everything was terrific. I'm really happy with them.

We found them online. I looked at their reviews and made a decision after we interviewed two other agencies. They are pretty good at what they do. They are very responsible. Everytime we had any issues, they fix them right away. We were really impressed. Everything was handled very well.