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1Heart Caregiver Services
16530 Ventura Blvd, Suite 500 , Encino, CA 91436
(800) 558-0653
Verified Partner
4.5
(22 reviews)
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Reviews of 1Heart Caregiver Services in Encino, California
Former Customer
1
|
May 9, 2024
We hired them last year when my mom was recovering from a stroke and they were absolutely terrible! Many of the caretakers didn’t show up for their first shift and the company couldn’t reach them. The majority of the caretakers that did show up were incompetent and refused to follow my verbal and written directions. They disrespected me, my mom and our house. They complained about doing duties in their job description like bathing and medication reminders. Some also fell asleep two hours into their shift, including the morning shift. Also, everything they touched had issues afterwards. If the opened the curtains, then the curtain rod would break afterwards and the toilet was having problems when it didn’t before. Plus, they acted like their job was to sit on our couch and have us cater to them. One person wanted us to buy her breakfast and when we refused, she then refused to work, another person arrived and immediately started going through our cupboards and started using our paper plates and plastic cups. I reported all these issues to management numerous times and even the CEO and they would placate me and text back “thanks for letting us know.” Other times management acted like we didn’t have a right to complain. Finally, it was very expensive, over $5000 per week for full time care and mostly incompetent workers.
Shanti
5
|
November 8, 2023
We used 1Heart Caregiver Services before my father-in-law moved into a facility. They were a very helpful in-home care provider, and they were wonderful. We used them for about 6 to 8 weeks. They provided in-home caregivers 8 hours a day. Patty, the coordinator, was just amazing in her communication with us. She was very helpful, very communicative, and reached out a lot. We had 3 different caregivers, and they were all very nice and very helpful.
Yreka
1
|
June 11, 2021
The caregiver showed up over an hour late, went through the kitchen cupboards and refrigerator eating things rearranged furniture in the living room and changed channel settings on the tv. Complaint answered with oh well!
I.S.
4
|
August 18, 2020
We hired 1Heart Caregiver Services for my husband. He comes twice a week, four hours a week, and if that person is on vacation then he sends back up. It's good in a way. I can go on my errands.
David
5
|
February 7, 2020
We are very happy with the care we are receiving from your company. We have had 3 other care businesses and had problems with all of them. Predatory care behavior! Not with your girls, however, Arnold, the boss is wonderful and accommodating. I am so happy you are there for my 106-year old grandma, Eloise. Love, David.
T.M.
5
|
August 22, 2017
Always dependable and reliable. Very supportive staff.
N. Williams
5
|
August 22, 2017
Very professional, always available upon request. Friendly staff.
Tom662272
5
|
September 19, 2016
The caregiver from 1Heart did a great job, no problem. He was good, and it was of great service.
Rodney.B
5
|
January 10, 2016
1Heart was one of the agencies suggested to us for my dad, when he was being discharged from hospital. Their rep. is a young woman who was actually a nurse and explained the needed care and answered all our questions efficiently. My dad doesn't have any long term insurance, but we ere able negotiated with her a little and she could give us a better rate. After consulting with the social worker at the hospital, we hired them and they let us interview 3 caregivers. Now my dad has 2 caregivers for 6 days live-in. They're both well trained and now we have peace of mind that my dad is in good hands.
M. Bridgeman
5
|
December 31, 2015
A good source and provided a compassionate caregiver.
Peggy Burgess
5
|
December 31, 2015
They're very congenial, trustworthy, extremely helpful and efficient in doing their job. They go beyond their duty. In short, I cannot live without 1 Heart Caregiver Services.
Mrs. Dorothy Moser
4
|
December 31, 2015
They are able to provide what I ask them to do in terms of my needs. The caregivers are wonderful and very helpful in any ways.
Saitta, Roz
5
|
December 30, 2015
Marylou has been taking care of my mother for 4 years now. I have no complaint about Marylou and 1 Heart Caregiver Services. Indeed, 1 Heart Caregiver Services did a great job in finding a perfect match for my mother. Lastly, they have a dedicated client manager that will oversee everything and will make sure that mother's health are being attended efficiently by Marylou.
Caring102523150
5
|
July 29, 2015
We hired 1Heart Caregiver Services, and we're very satisfied with it. They're very professional. The caregiver's work ethic is very good. They're on time too. We have been using them for six months now.
Caring91196250
5
|
April 30, 2014
Helen, Rose, and Sheena take excellent care of Rosemary. They are very reliable and organized. Very glad we have them!
Irene13
5
|
March 28, 2014
Yolanda is beyond excellent. There are no words to explain other than that she was an Angel that fell from the sky. Wow! I'm so thankful that CS found her for me. With all my situation right now, she takes care of my mom more than what I can do.
Erika5
5
|
March 21, 2014
Excellent care for me.
Rita18
5
|
March 19, 2014
Excellent care received. My mom is treated with the utmost care and respect. Her caregivers know her needs: physical, emotional, and spiritual and treat her accordingly. She and I are blessed by all four of them.
Bonnie25
5
|
March 14, 2014
Excellent. Really good. Very timely. Really great.
Zaira1
5
|
June 7, 2013
We liked Caregiver Services, they're prompt and we got the service for my mom right away on the same day. I liked the caregiver, she's really nice and she speaks Spanish so it's a match because we are Cubans. She's really kind with my mom and she also lives close by. I would definitely recommend them to others.
Gary 1
5
|
October 15, 2012
They've been good. I've been very happy with Caregiver Services. They found a good match for my dad right away. They brought a couple of people over. We interviewed and picked who we like. I would recommend them to others.
barbrjns
4
|
April 12, 2012
Your caregivers are doing great job with our friend, we know more seniors will be needing your help. Your services are highly recommended.
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About 1Heart Caregiver Services in Encino, California
1Heart Caregiver Services provides:
Personal Care
- Personal Care
- Alzheimer’s / Dementia Care
- Respite Care
- Hospice Care
- Hospital Care
- Bathing & Showering
- Incontinence care, toileting
- Re-position bed bound clients to help prevent skin breakdowns
- Dressing & grooming
- Feeding
Companionship
- Companionship Care & Safety Supervision
- Medication reminders
- Meal Preparation
- Bathing assistance
- Conversation- Cognitive stimulation
- Assist with grooming & dressing
- Assisting with Arthritis limitations
- Help with hobbies and crafts
- Correspondence
- Accompanying client on walks
- Incidental transportation, escort
- Record memoirs
Homemaker Tasks
- Light Housekeeping, Laundry
- Grocery, shopping, errands
- Dusting, vacuuming
- Prescription pick up
- Taking out garbage
- Making bed
1Heart Caregiver Services recognizes the growing need for supportive care service to both the frail elderly and the disabled. Those experiencing increasing limitations in their daily activities or individuals recovering from an illness need levels of help ranging from occasional light housekeeping to continuous live-in care.
1Heart Caregiver Services is founded on an important idea to help solve the growing challenges that the family is facing in caring for elderly loved ones.
Our mission is to provide affordable, reliable and compassionate in-home supportive services to the elderly and disabled individuals in our community…Please give us a call 24/7 for free assessment. Our caregivers become like a member of the clients’ family, helping with the regimen
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