Good people and very caring. Helps me a lot. Good communication. I trust them.
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Reviews of Right at Home Northwest Phoenix
Home Care Reviews for Right at Home Northwest Phoenix
February 10, 2020
I am a current client of this provider
December 19, 2019
I am a current client of this provider
They are helpful because they give us space to do things we need to do outside of the home.
I like that they are very personable, take care of the clients, and know who we are.
November 21, 2019
I am a current client of this provider
They are very caring. They are very professional. As the father, I get time to rest from caring for him all day, everyday.
We have been with them for years, and they are high quality.
November 16, 2019
I am a current client of this provider
It varies by caregiver, and some need to figure out how to do more.
They are very responsive, and if we need something, they take care of it.
November 11, 2019
I am a current client of this provider
I have a 98 year old mom and Right At Home has been providing her with home health care for quite some time now. I had worked with another agency previously and they were not nearly as reliable and easy to work with as Right at Home is. They always find a great solution if I have a particular need or issue. The biggest differentiator is that they truly care about the people they are serving - both the client and the client's family. I highly recommend this agency.
October 21, 2019
I am a current client of this provider
They have given me caregivers where I feel comfortable leaving and taking a break from caring for my mother.
They really try to match your needs with a proper caregiver.
October 09, 2019
I am a past client of this provider
They helped the most by helping her with her personal care needs.
They provided very good caregivers and were responsive.
September 19, 2019
I am a current client of this provider
Right at Home on 67th and Bell in Glendale is a wonderful organization. I highly recommend their services for in-home care. They work to provide custom services and are very flexible with scheduling. They will make it work for the clients. I have used them for two years to care for my parents and they have been wonderful. Can't thank them enough.
September 10, 2019
I am a current client of this provider
They do well at contacting you.
The girl we got was great.
August 19, 2019
I am a past client of this provider
If my father fell, I always knew someone would be there for him. It meant alot.
When we needed them, they had a team in place within 24 hours.
August 19, 2019
I am a past client of this provider
The caregiver came three times a week. They helped me the most by having someone to talk to. I am not a therapist, but she had more problems than I did.
I would like for them to improve by having caregivers who clean better. She had more problems than I did.
July 17, 2019
I am a current client of this provider
When we are out of town, we can't wait to get back to having the service. I have been trying to do what they do, and I'm not very good at it.
I think they have been very attentive to our needs and have been a really good help.
June 19, 2019
I am a current client of this provider
They take over some of the responsibilities and free up my time.
If I don't like the first caregiver, I can ask them to send a different one.
May 08, 2019
I am a past client of this provider
We have used Right At Home for the past year before moving my mother into assisted living. I have had a wonderful experience dealing with Becky and Tina and the est of the staff and caregivers. Everyone is extremely professional, smart, kind and caring and my mother was well taken care of. The company alleviated my stress about my mother's day-to-day care while my husband and I were away at work and throughout the time they cared for my mother. I would highly recommend Right At Home.
February 26, 2019
I am a current client of this provider
They could attend classes that the company provides.
I have a problem with their transportation, and the caregivers come and go so fast so there is a high turnover.
Provider Response
Thank you for your comments. We take all feedback very seriously and are always available to discuss concerns. As the Owner of Right at Home in Glendale, any Client experience that is less than a "10 out of 10" is taken very seriously. We have ongoing training for all of our Caregivers through the Right at Home University and have mandatory in-person training every quarter. I understand that you have experienced difficulties with transportation, however, since it is provided by another party, I am unable to change their service. We understand that changing caregivers can be a challenge. We do try to match our caregivers with our clients based on several factors such as; skills necessary to physically assist our clients, where the client and caregiver each live, the preferred schedule of the Client and the caregiver's availability. Again, thank you for your comments and please feel free to reach out to me directly if you should ever have any concerns in the future. Sincerely, Becky Leuer, Owner.
February 14, 2019
I am a current client of this provider
They have helped out the most with scheduling, and if I have questions, I can go to them.
I like that they are really easy to work with. They try to help out wherever they can.
January 23, 2019
I am a past client of this provider
We’ve used Right at Home for both my parents. They were wonderful! Our parents had loving caretakers that over time became part of the family. The caretakers were awesome always going above and beyond. The agency worked very hard to find the right caretakers to fit our needs. I would highly recommend Right at Home for all caretaking needs.
December 17, 2018
I am a current client of this provider
They help by having someone here so I can go and do what I need to do.
They are good at following up on things and letting me know when changes are happening.
October 24, 2018
I am a past client of this provider
He was 92 when it started and he was living by himself. He started the care after he was discharged from a nursing facility. She came in to help him with house work and it gave him someone a couple days a week to have company with and help with chores.
We only had one caregiver and she was very good, my dad liked her and he was a little picky. He got used to her and liked her a lot.
October 16, 2018
I am a current client of this provider
They need to make sure their caregivers are well-trained and follow company policy.
They need to match their caregivers a lot better and make sure they have the necessary training to help their clients. They need to offer a probation period for the caregiver to get used to the learning curve.
Provider Response
We understand that matching a client with a caregiver and continuity of care is of the utmost importance to a successful relationship. While we strive to make the best match possible, there may instances when there is a personality conflict or lack of bonding. In those cases, we will do whatever we can to improve the situation. We welcome feedback and ongoing conversations between our clients, their families as well as our caregivers so we can create the best possible experience for everyone.
September 18, 2018
I am a current client of this provider
They help just by being there.
I don't know if there is much they can do, but I've had a high turnover with our caregivers.
August 15, 2018
I am a past client of this provider
They gave us the option of when to come and it was convenient.
They would check his blood pressure and his oxygen. He would come twice a week and monitor him and made sure he was good.
August 15, 2018
I am a current client of this provider
The impact is wonderful. I took care of my husband for years before the we got the service.
The person we have is an excellent care taker. She is thorough and comes and does her job.
July 17, 2018
I am a current client of this provider
The new caregiver has been very caring. They take more time with him, they shave him, and they talk to him.
They can't control the caregivers. We've had a little back and forth with them.
June 26, 2018
I am a current client of this provider
They are really good at staying on top of stuff.
They have been great and they are easy to work with.
May 15, 2018
I am a past client of this provider
Just being here every day helped me a lot.
They are dependable, and the office staff is really helpful.
April 16, 2018
I am a current client of this provider
Someone is here and they take good care of my loved one which is all I care about. Having Right at Home come gives my husband and I a chance to go out and not worry about someone taking care of my loved one.
March 12, 2018
I am a current client of this provider
The caregiver that is assigned to my mom is really good. The caregiver has a good rapport with my mom, executes the tasks she's asked to, and is a pleasure to work with. The impact is huge. I don't have to worry about my mom because I know the caregiver is there providing companionship and that my mom's needs are taken care of.
January 29, 2018
I am a current client of this provider
They have found two caregivers that match up really well with my loved one and who go above and beyond. They have been really helpful because we are able to have a life and also care for my loved one.
January 18, 2018
I am a current client of this provider
They are helpful to my father. They have helped with everything. They help with his showers, insulin, is there for him, and helps around the house.
December 12, 2017
I am a current client of this provider
Right at Home never lets me down, and they always are reliable. The services allow me to leave the house to do things in peace.
December 11, 2017
I am a current client of this provider
I would recommend Right at Home to others because they have done well with listening to me and responding to my needs. The services from Right at Home have taken a burden off of my primary caregiver. That has made life a lot easier for both of us.
December 11, 2017
I am a past client of this provider
Right at Home is awesome. They're friendly, and if I need an ear to talk to of what I was going through, they were right there to listen and to help me as much as they could. Right at Home was there when I needed them.
December 11, 2017
I am a current client of this provider
Right at Home is very friendly, and they try their best to meet the needs of their clients in a timely manner. The services from Right at Home have made life easier by being here on time and understanding my loved one's needs.
August 31, 2016
I am a current client of this provider
She is a very helpful person and great to visit with.
July 29, 2016
I am a past client of this provider
Very pleased, competent and dependable. Cesar is excellent.
July 29, 2016
I am a past client of this provider
I've had Right at Home come to my home to bath my 91 year old mother for several years now. Everyone we have had out here has been great.
December 29, 2015
I am a current client of this provider
Before RAH came into our lives we were entirely on our own. Now that they are helping us we are in a stable, workable routine, much less stress. Our caregiver, Shirley B., has been on time and here every scheduled day. She has learned how to get my son in and out of the disability van. She is a great helper and a good social outlet for my son.
November 26, 2014
I am a current client of this provider
Extremely helpful. Willing to bend over backwards to help on short notice. Their staff is very knowledgeble and courteous.
November 23, 2014
I am a current client of this provider
The management and staff take personnel responsibility to respond to urgent needs that pop up in the spur of the moment. They are professional, courteous, and attentive to personal preferences. The caregivers are experienced and well-trained to deliver quality care.
November 23, 2014
I am a current client of this provider
Right at Home responded to every question, concern, or problem we faced. Their SMA were kind, concerned, always on time, and attentive. The gentleman who cared for Dave the last 2-3 weeks was like a gift from god. He was just perfect person for Dave and the circumstances. We have already referred them. Thank you Becky and everyone at Right Home.
November 23, 2014
I am a current client of this provider
Extraordinary care at all times!! My mother's caregiver, Tina, was always loving, patient, and did her job with expertise and a smile!
October 31, 2014
I am a current client of this provider
Right at Home is a wonderful service. They always made sure we were getting quality caregivers. They are really a wonderful, compassionate service.
April 16, 2013
I am a current client of this provider
Right At Home here in Glendale has provided excellent service for the past 4 years. The front office personnel are very helpful. I am very satisfied.
April 11, 2013
I am a current client of this provider
They provide me with homecare services for almost 3+ years. Caregivers are always trained to be professional, respectful, and sincere in their assignments with clients. I can't really say enough to rate Right at Home except two thumbs up and if I had three they'd get three.
About Right at Home Northwest Phoenix
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
