Whispering Pines Nursing

ReviewerFC092520A

My mother was at Whispering Pines rehab nursing, and when things progressed where the rehab was no longer appropriate, she went to strictly nursing, and that was her very short period of time before she passed away. I was very pleased with them. My mother was there during Covid restrictions. She was quarantined for two weeks when she first went there, which was appropriate. The nursing staff and everybody who came in contact with her were fully masked, gowned, and gloved. I can't say enough about their Covid protocols. We as family members were not allowed in the facility, but because it is on one floor, we were able to do window visits with her, and the staff was very accommodating for that. When it got to the end-of-life, they contacted us. Their communication was excellent, so it wasn't a surprise that end-of-life was happening. When we really did get to where it was going to be over soon, they said, "Yes, absolutely, when we get to this point, we have family members if they wish to come in." We were fully gowned, we were facemasked, and we wore shields as well to go into my mom's room. We were escorted in and out, we touched no surfaces, and the sign in and sign out was done by a staff member. Their Covid protocols were excellent, and the care was excellent as well. The communication between staff and myself about my mom, I was also very, very pleased with. There were care meetings that were generally every two weeks, what the update was, what had been happening, and what the plan was going to be.