Orchard Park Tacoma, WA

My mother had stayed here a few times. It was great for helping her recover. However, when my mother went there for the last time she had looked at me one day and asked me to get her out of there. I talked to the manager, however, my mom seemed intimidated. When she passed we received a call from billing, the women was very cold, rude, and wanted to collect the money they were owed. They never explained to me (her daughter) that the state medical aid I had applied for need to stay in the works. I called and had it stopped. My mom was gone! We called the head boss back explained what had happened and once again, rude, no concern for what the worker had done! He in turn discussed getting their money. We could not believe how uncaring they had become. This all took place with in two days of moms passing. As others have said, I went to see her,and mom wanted pain medication for her leg. The nurse stated the lady in charge of her pain medication had gone on break. Mom's call light had been on for over 30 minutes when I arrived! It is truly unreal how nice people can be to take you in, yet when you go....it is an entire different picture!

I had a parent stay here who needed rehab and was a falls risk. My parent was told not to attempt getting out of bed without first calling for assistance. Over half the times she tried to call someone to help her no one came. She was ignored and left for hours without anyone checking on her. She also asked for her pain meds that were prescribed but the staff ignored the call button pushes so she went many hours without relief of her intense back pain. This nursing home has very few caring staff members and seems to cut corners everywhere to increase the profit margin. Please do not place your precious parent or family member in this awful and scary place.

My mother has lived at Orchard Park for a year. There are two parts to this facility: one wing is mostly for short-term stays (people recovering from operations, etc.) while the other wing is for people like my mother who need nursing home care long term. Some of the staff have worked there for ten, twenty, or more years. These are usually very dedicated, caring, and nurturing people who love their work. Some of the new staff are wonderful as well. A few CNA's have been bad, but the bad ones usually do not stay long. Most of the staff are wonderful. The food varies in quality. It is a more starchy diet than my mother was used to at home so she has gained quite a bit of weight. When she arrived a year ago, she thought the food tasted good (even if it was starchy) but lately it seems to have declined in quality - perhaps a different cook? A new company (Genesis) owns Orchard Park now. It used to be owned by Revera. We don't know what changes that will make, So far the only change it has made for my mother is that the WiFi has not been working for maybe a week now while Genesis is changing the computer system over to their Network. Since email is important to her, that has been a disappointment, but hopefully they will get it up and running soon. Mr. Joice, the Manager, seems like a good person. He sometimes serves meals or delivers packages to clients, himself (does not stay cooped up in an office 100% of the time). This really impressed my mother. Most patients share rooms, but there are a limited number of single rooms, also. All rooms have private toilets and sinks. Bath/showers are given twice a week (at least for those who need help like my mother). I am most thankful that my mother has a private room. That is so important to her. It was hard for her to give up her own home, so having a private room means a lot to her. She does not have dementia like some of the clients do. My favorite thing about Orchard Park is that my mother was able to get her own room. My second favorite thing is that most of the staff are very patient, caring people. If I could change anything, it would be to increase the number of CNA's (they seem short-staffed), and to provide a less starchy diet with daily green salads. But I recommend at least considering Orchard Park whether you are looking for short-term rehab or long-term care.

My wife had one roommate at Orchard Park, and the room was fine. She didn't like the food. I would say the staff was pretty good. She didn't have too many activities, I don't think. She was doing their physical therapy or something like that, but other than that, no activities. I liked their location, and it was clean.