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Orchard Park

4755 SOUTH 48TH, Tacoma, WA 98409

(855) 798-2040 (Call a Family Advisor)

2.81

(11 reviews)

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Reviews of Orchard Park in Tacoma, Washington

2.81

(11 reviews)

  • Facility

    3.0

  • Staff

    3.0

  • Food

    2.8

  • Activities

    2.4

  • Value

    2.8

Linda

4

December 11, 2023

I am a friend or relative of a current/past resident

My husband was at Orchard Park for a few weeks. They were a little understaffed at the time, and I had to go complain because they hadn't changed his clothes. The other care that he got was fine, and it seemed good. They worked with him to get him up on his feet and moving around. There wasn't anything I didn't like except for that one day, but I understand that they get shorthanded. It was a nice place, it was clean, and everybody was friendly. The staff was very nice and very caring. If I asked for something, they got it right away. I think he was well cared for, except for that one day when they were understaffed.

Brandon88

1

February 6, 2023

I am a friend or relative of a current/past resident

My mom was here for about a year this place had ants the food was not good some of the staff was very friendly and others not so much. Divita the care manager would tell you what you want to hear but not do what she said they ended up moving my mother out of the facility without telling me even tho she said she wouldn't without me being able to see where she was going or telling me an address. I didn't get either unfortunately my mom had a stroke and it has effected her memory so she didn't know the address or the name of the place where she was. If you love the person who is going to have to stay here just dont send them here. They are severely understaffed. Not much physical therapy or occupational therapy. They lost my mom one appointment and I had to go find her myself this place is a joke. Covid ridden one death and like 70 some residents like 30 staff members. Please do not send you loved one here

Milo Pfander

5

August 29, 2022

I am a friend or relative of a current/past resident

My wife was recently a patient at Orchard Park. I would like to pay a compliment to all the nurses, nurse aids, physical therapists and social workers that assisted with my wife's care. All were truly professional, caring and understanding of my wife's needs during her stay there. All persons treated her (and me) with respect when asking questions about her care. I felt completely comfortable with my wife being at Orchard Pary. Again, thank you for giving my wife caring and professional care.

E T

1

July 19, 2021

I am a friend or relative of a current/past resident

Do not even consider this as an option for someone you even slightly care about. You will be greeted by Madison as the admissions person and she is about the only good thing in this place. Don't let that deceive you. My MIL came to this facility after a long hospital stay for short term skilled nursing so she could return home. Orchard Park should not be allowed to use the word skilled or nursing in their description. It was a nightmare from the moment she arrived. I will give you only a few of the issues because the list is too long for a review. She needed medications and they failed to tell the hospital that those medications would not be there until after midnight on her first day. One of those was a breathing treatment. When I called I was told "She's breathing!" When I explained that she had buzzed for a nurse to come over and over and no one came for well over a half an hour so what would happen if she stopped breathing, she replied, "We don't come in more than we have to and when meal trays are passed out they make sure they are all breathing. If its not during one of those times then she has a roommate!" As you can imagine that flippant attitude was the start of our nightmare. I immediately reported this to the social worker who then has an obligation to report. My gut tells me that report may not have been filed but I'll give them more time to file it! We began to suspect that we were being told lies about her care and well being after watching them all day and then getting reports that didn't match what we saw. The BP machine would show low BP so they would take it by hand and say it was fine ( when we got to the ER it was matching the machine). They couldn't even do the most basic things such as measure her drainage as required by the doctor that released her to skilled nursing (and I reminded them daily). They assured us they were but then two medical assistants slipped up and told us that none of them ever do it. The nurse assured me that had done it that morning. If one person is doing it and two aren't you can't possibly have accurate numbers. This, on top of so many other things sent us over the edge. While there complaining about this lack of care, she was again delivered a regular meal with a ticket that said low sodium (the required meal plan for her) along with salt packets. Yes, I have pictures to prove it. This disregard for her health happened daily right in front of us and they always found a way to cover it. On this same day, we lifted her pant legs to our horror to see water retention like we had never seen. We immediately called her real doctors and told them and they suggested we get her to an ER. We immediately scooped her up and left. Upon arrival at the ER the nurse and doctor both told us we had an ethical responsibility to report this facility. We are in the process of doing that. My MIL was admitted back to the hospital after leaving this place and we were told we were lucky we took her there when we did. I promise you, this is not a good place if your loved one needs more than a bed, salty meal, and tv (the tv is pushing it since they refused to give her a battery for her remote until the following day). Please trust me on this, no one should be subjected to this lack of care.

JSMcp

5

February 19, 2021

I am/was a resident of this facility

The rooms were nice-have showers in them. The staff was very attentive and helpful. Melissa was very accommodating to making sure I knew what to expect. The nurses took the time to call my family and update them. I would recommend this place to anyone who needs rehab.

2019 Roger

1

November 9, 2019

I am a friend or relative of a current/past resident

The staff is over worked, under staffed and not all are qualified. The director has singled out my dad for not going to the Orange traffic cone to smoke. Yes it's a NON smoking facility. But STAFF, visitors and residents can be seen smoking right out the same door my dad has smoked. So my father will be moved to Ballard. He has no family in Ballard. Meanwhile smoking will continue by others on the property. Please. Drive by yourself and see. See the bin of dirty ice being used because the director is not capable of getting an ice machine fixed after being broken for MONTHS! I saw my dad's dinner one day. A dry sandwich with low quality meat not so fresh vegetables. The place is smelly. HIS laundry is seldom returned to him. Instead he gets some weird mismatched lost and found items. Do your loved ones a favor go check this place out first before you send your family here. There has to be a better option. Good luck.

sassychick

2

June 26, 2017

I am a friend or relative of a current/past resident

My mother had stayed here a few times. It was great for helping her recover. However, when my mother went there for the last time she had looked at me one day and asked me to get her out of there. I talked to the manager, however, my mom seemed intimidated. When she passed we received a call from billing, the women was very cold, rude, and wanted to collect the money they were owed. They never explained to me (her daughter) that the state medical aid I had applied for need to stay in the works. I called and had it stopped. My mom was gone! We called the head boss back explained what had happened and once again, rude, no concern for what the worker had done! He in turn discussed getting their money. We could not believe how uncaring they had become. This all took place with in two days of moms passing. As others have said, I went to see her,and mom wanted pain medication for her leg. The nurse stated the lady in charge of her pain medication had gone on break. Mom's call light had been on for over 30 minutes when I arrived! It is truly unreal how nice people can be to take you in, yet when you go....it is an entire different picture!

Never Orchard Park

2

September 22, 2016

I am a friend or relative of a current/past resident

I had a parent stay here who needed rehab and was a falls risk. My parent was told not to attempt getting out of bed without first calling for assistance. Over half the times she tried to call someone to help her no one came. She was ignored and left for hours without anyone checking on her. She also asked for her pain meds that were prescribed but the staff ignored the call button pushes so she went many hours without relief of her intense back pain. This nursing home has very few caring staff members and seems to cut corners everywhere to increase the profit margin. Please do not place your precious parent or family member in this awful and scary place.

Daughter_of_Resident

4

December 24, 2015

I am a friend or relative of resident

My mother has lived at Orchard Park for a year. There are two parts to this facility: one wing is mostly for short-term stays (people recovering from operations, etc.) while the other wing is for people like my mother who need nursing home care long term. Some of the staff have worked there for ten, twenty, or more years. These are usually very dedicated, caring, and nurturing people who love their work. Some of the new staff are wonderful as well. A few CNA's have been bad, but the bad ones usually do not stay long. Most of the staff are wonderful. The food varies in quality. It is a more starchy diet than my mother was used to at home so she has gained quite a bit of weight. When she arrived a year ago, she thought the food tasted good (even if it was starchy) but lately it seems to have declined in quality - perhaps a different cook? A new company (Genesis) owns Orchard Park now. It used to be owned by Revera. We don't know what changes that will make, So far the only change it has made for my mother is that the WiFi has not been working for maybe a week now while Genesis is changing the computer system over to their Network. Since email is important to her, that has been a disappointment, but hopefully they will get it up and running soon. Mr. Joice, the Manager, seems like a good person. He sometimes serves meals or delivers packages to clients, himself (does not stay cooped up in an office 100% of the time). This really impressed my mother. Most patients share rooms, but there are a limited number of single rooms, also. All rooms have private toilets and sinks. Bath/showers are given twice a week (at least for those who need help like my mother). I am most thankful that my mother has a private room. That is so important to her. It was hard for her to give up her own home, so having a private room means a lot to her. She does not have dementia like some of the clients do. My favorite thing about Orchard Park is that my mother was able to get her own room. My second favorite thing is that most of the staff are very patient, caring people. If I could change anything, it would be to increase the number of CNA's (they seem short-staffed), and to provide a less starchy diet with daily green salads. But I recommend at least considering Orchard Park whether you are looking for short-term rehab or long-term care.

Caring100878050

3

October 26, 2014

I am/was a resident of this facility

My wife had one roommate at Orchard Park, and the room was fine. She didn't like the food. I would say the staff was pretty good. She didn't have too many activities, I don't think. She was doing their physical therapy or something like that, but other than that, no activities. I liked their location, and it was clean.

jhopkins

3

October 20, 2011

I am a friend or relative of a resident

My grandmother was a resident at this facility for 30 days. She was very upset with how she was treated at this facility. I was upset because of the nursing staff and there inability to respond to simple things that were asked of them such as getting coffee or making food properly because of my grandmothers allergies. They were very cold emotionally with my grandmother and myself and at sometimes very rude. The physical therapy staff on he motherland was very supportive and kind. Very good to my grandmother and more then willing to help in any way that they could. They were a very nice group of people. As far as amenities this facility didn't have many. They had a small gym and walk in shower and that was all that i saw. They had handmaid grabbars that seemed very unpredictable and were not very willing to help with certain tasks.

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Services and Amenities of Orchard Park in Tacoma, Washington

General

  • Resident Capacity: 147

Medicare

  • Health

    2.0

  • Overall

    1.0

  • Quality

    4.0

  • Staff

    1.0

Medicare Provider Number: 505093
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About Orchard Park in Tacoma, Washington

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