Prestige Senior Living Monticello Park

Steve

I visited Prestige Senior Living Monticello Park. The facility looked nice. They were very friendly, and it was clean. They had two wings: assisted living and independent living. I actually toured the independent living wing. I saw their dining area, and they showed me several of their rooms in different sizes. They had a library and other meeting rooms. I did not try their food. They did offer for me to go back at mealtime, which I have not done. The staff were friendly and helpful.

Provider Response

Laura

I went to Prestige Senior Living Monticello Park. The location is great. It's close to Kaiser, the doctor's office is right across the street, and the hospital is right down the street. The staff was nice to deal with. The people in the home were friendly. They greeted you when you came in. They're doing some remodeling, so it's kind of a little disjointed. We didn't have a meal there, but they gave us some hot chocolate. We saw the menus and they looked good. The rooms were nice. They had the room staged, so you got an idea of where to put things. There were not tons of storage in the rooms. It's got a nice huge window to look out. They have a movie room, a pool room, a game room, a little place where people can cook, and a craft area. They have all kinds of different things to do. It's a welcoming community.

Provider Response

Peggy

We toured the independent living of Prestige Senior Living Monticello Park. I was very impressed. It was very nice, neat, and decorated nicely. The tour person was nice and pleasant. Everybody was nice and helpful. I met a few of the residents and they were happy. I saw two rooms: One was occupied, and it was very lovely. The other one was too small for me, I think. They showed me the dining room. There were places for them to play games and they had puzzles and televisions. The rooms seemed to be quite well stocked with cupboards and closets, and the kitchen was nice, too. I have a little difficulty walking and some of the halls, if you had to go to the end of them, were kind of long. Other than that, it was very lovely, very nice, and well kept up. The staff was very pleasant, very nice and very helpful. The upkeep was perfect.

Provider Response

Marjorie

I liked the two different rooms that Prestige Senior Living Monticello Park showed me. The person that led us around was very pleasant. It's a good option. They have a van that runs on certain days, just to go either shopping or to the doctors and I thought it was clean inside. There wasn't much going on because of COVID, but there were puzzle activities out in the hallway when I was there.

Provider Response

Kerry

Prestige Senior Living Monticello Park was excellent. It was very comfortable working and touring with the staff. We were very pleased with our tour. The layout was good. The staff was excellent. The facility looked clean, not messy. We got a folder that had two fliers in it, plus we got a copy of the menu. We saw the small one-bedroom; it's what they had available to show us. It was cozy, but it was clean, the paint seemed fresh, and the bathroom was a good size. We saw the dining room, their theater room, and the activity areas.

Provider Response

Joann

Prestige Senior Living Monticello Park was a nice facility. We needed a 2-bedroom, but they only have a 1-bedroom. They had activities and meals. We were limited because of the virus on how much we could tour. The staff who gave the tour was good. They're excellent.

Elaine

I toured the Prestige Senior Living Monticello Park. Mother is moving around the 28th of December. The biggest factor was that we could still be able to see her as long as there wasn't an outbreak. We were really happy with everything. The room was nice, and it had what my mom needed. The staff was very friendly, willing and eager to meet our needs, did follow-up calls, and helping us to go in. I know they had a library and a beauty salon there. It's definitely homey.

Wayne

Prestige Monticello Park was fine. The staff that I met was friendly and interested. The rooms were fine. The dining room looked typical, and food was OK but not anything exceptional.

Concerned55

Some one I care about lives here and they are always complaining about the service of the food. There is only one person taking orders. They wait for and hour for their food and it seems that chicken is the only thing that they cook. The rooms could be better. The place is high priced and the service is minimal

debra665086

I chose Prestige partly because of cost, but also because of their manager who has been the most outstanding. He was on top of everything and was the only one out of all the places who actually called me personally. The independent living is where my in-laws are and their costs include one meal a day with the option of purchasing additional ones on a monthly basis or one at a time. The apartment includes housekeeping where somebody comes in and dusts the carpet, scrubs the toilet, and does the beds and the linens. There is a washer and dryer across the hall from them that is free to use. It includes cable and free internet, and they have a little patio outside of their apartment. It also includes shuttle service around town to get to doctors' appointments. They also do little field trips and that kind of stuff around the area. They have a walk-in shower where you can actually take a walker into the shower if you need to. It is really nice.

Holly640445

Up until a month ago, my grandparent was in independent living at Prestige Montecillo Park, and they just help her out once in a while if she needs it, but she just moved into the actual living side of it because she fractured her hip. Everything is beautiful; it looks perfect. It looks actually more like a fancy hotel, so I thought it’s very nice. They are just very nice and patient. It is second nature to them, and they have no issues with the people who were around. There were many people -- the older people and the ones who were just workers. She has no issues with the food, and she’s very pleased, no issues at all. They give her special hot tea with her lunch every day and bring her whatever she wants. They’re just very sweet. My mom didn’t think she was going to be able to handle having her in there with the pay and everything like that, and it’s all worked out and has been very beneficial to our family.

Gina B1

Prestige is a fairly new building, very elegant, and they have more food choices. My loved one is very happy there. She has made a couple of friends, and she is involved in some activities. She has got a little balcony, an air-conditioner that works properly, a walk-in closet, and a full kitchen with stove and oven. It's much smaller than the other place she was in, but the rent is cheaper. I've only eaten there once, and it was wonderful. They have two main choices, but they have five alternates if you don't want one of the main choices. She is very happy with the food there. She has only been there three weeks, and superficially it's an excellent place.

Caring105178950

The staff at Monticello did not have a real excitement when somebody comes in. They need to be a lot friendlier. It was not that old, but it was not in good condition. I don’t think they have a big enough staff to take care of that. The food was fair from what I saw. They have a movie room and a workout room.

Muffet

The facility is very clean. Staff were ready to answer questions. They appeared to be very caring. It was very upscale. The residents appeared to enjoy their home. There were many activities for the residents. The food served was upscale and plentiful. I toured several of the room options that were available. All of which seemed sizable and user friendly. I did not prefer the location. The assisted living homes in the area are all lumped together in the same general location. It was located on a busy street. Parking was limited for residents as well as visitors. Transportation around town is provided for residents which I thought would benefit my mother in law. There is also an on site beauty parlor which is nice for the residents.