WindsorMeade of Williamsburg

The only problem with WindsorMeade was that it was breathtakingly expensive. It was very nice, and we liked Williamsburg in general, but we just felt that it was too expensive for us. All their rooms had vaulted ceilings and were very well decorated. I can see why it is expensive. For those who can afford it, it is very nice, and there is no question about that. The food was good. We had lunch there, and it was good.

I want to share the difficult experience that my family endured with WindsorMeade, a retirement community in Williamsburg, VA in 2014-2015. The unexpected problems all started in the spring of 2014 when my parents received approval for residency at WindsorMeade, and their medical information was received in May 2014. However, on a holiday, Memorial Day, we received a call from WindsorMeade staff telling us not only that there were questions about my mother’s physical condition but also that it was uncertain that they would be able to move into WindsorMeade. Their house had been sold, their belongings were packed, the moving trucks were on the way, and it was only a few days before the move to WindsorMeade. In my opinion, the senior management lacks the compassion and professionalism because they made the most difficult transition of my elderly parents’ lives so much worse than it had to be. Moving my parents out of their one and only home of a large metropolitan area after 80+ years was traumatic enough, but then to face all of those questions and the uncertainty of the location of their next home at the last minute was horrible. The day after that Memorial Day phone call, my husband and I actually did the impossible – we drove around to my mother’s doctors offices without appointments to gain clarifications from her doctors, which we accomplished within a few hours. Despite all of our efforts, my mother was still forced to take a memory test with a WindsorMeade nurse on the day of her arrival even though she was exhausted from a sleepless night before and a long drive on the interstate highway. My mother was upset and humiliated to be forced to take the test, but she passed it with flying colors. My blood pressure must have doubled that day. My parents, husband and I were all so disgusted. It is beyond belief that such a lack of compassion is be allowed in any retirement community, particularly one that struggled through bankruptcy just a few years ago. The next day my husband shared our disappointment with senior management. They indicated that someone had been on vacation and did not complete the medical review process for my parents. They did NOT apologize for the oversight, and they had the audacity to ask my husband to ask me to stop complaining about her to others. That is the last thing I would have done if I were in their position. I feel that the initial experience with senior management pretty much ruined our time at WindsorMeade for my entire family. Seven months later my father passed away. As soon as my husband’s and my new house was built in 2015, my mother moved out of WindsorMeade and into our house with us. Senior staff didn’t even say thank you for our patronage after spending thousands of dollars there. For fear of retribution, I waited until we received my mother’s share of the entrance fee refund before I wrote this review to share with others. We were disappointed that we had to wait nine months before we received the refund because the next residents who took over my parents’ home in WindsorMeade were given six months to pay the fee. However, my parents were required to pay the entire fee immediately up front in 2014. Although there are some wonderful staff and residents in WindsorMeade, I truly believe that the senior management lacks the compassion and professionalism you would expect and hope to find in an expensive senior community.

My parents moved into a villa at Windsormeade the day of the earthquake 2011. The earth shook, and their new and safer life began. Windsormeade has afforded my parents the liberty to "do their own thing" while engaging in community activities, and a place for me visit on vacation and not worry about their well being. However, I have to make reservations in advance, as my parents have a full life of their own and need to fit me in! I am thrilled they chose a living environment in which to spend their continued retirement. The residents and facilities at Windsormeade are easy to get to know, especially the social environment of the Bistro. I am grateful to God that my parents chose Windsormeade as their continue living home base and assisted living option.

Windsormeade of Williamsburg is an incredible facility. If I could pick a facility, I would choose this place. It's a clear 5-star and the place is spotless and beautifully landscaped. The individual cottages were very attractive and spacious. The food was excellent and their dining area is very attractive. The staff who accommodated us was very nice and very friendly and she was able to give us a first class tour in the facility. She was very knowledgeable too. They have different things were the residents could participate in. They also have bus trips where they go to different places. They also have swimming pool, libraries and all sorts of clubs. I would absolutely recommend this place.