Patriots Colony at Williamsburg

Kristopher

My hope is that potential patients and their families would understand the poor level of care at Patriots Colony before they send their family members there. As a retired military officer, I have been interested in Patriots Colony for quite some time. When it came time for my mother in law to need in-patient rehab services and she was sent here, I assured her she would get the best of care. I was shocked to experience the poor level of care. The caregivers (with the exception of the PT/OT) are not trained well and there appears to be no accountability. It would often times be more than one hour from the time she pushed the call button until someone would arrive. She received the wrong medications on more than one occasion. She was bathed once in two weeks. The response I have received has been unsatisfactory.

Linda

Our friends are residents of Patriots Colony at Williamsburg. They're very good. It's easy to travel around. It's well-lit. It's safe. It's gated. It's beautifully landscaped and they have nice amenities and so forth. I think it's great. The place is immaculate. The staff, when we drive by, they wave. We've never had any direct contact with staff, but our friends say that whenever they call for maintenance or anything, they're there within 24 hours. They do serve food, but we've never eaten with them, but our friends, they all go. They all go there and they say it's good. They serve wine at dinner and everything. The ones that we have visited have some rooms and then they have a den, a living room, and a dining room. They have two bedrooms, two beds, and a kitchen. It's a small kitchen, but the refrigerator, dishwasher, and trash compactor, it's well and nice. The woodwork and everything else are upgraded. It's top-end. They take them on trips. I've seen tennis courts. It was expensive for them to buy into that and for the square footage that they have. It's not small, but I just thought you didn't get that back.

bahlman

I was a patient in the rehab department of Patriot's Colony 2 times following leg amputations. It is the best place. Great care, awesome staff, Great food, good PT, OT, etc. It was like staying at a five star resort. Better than the other rehabs I've been to.

Fred

I was in Patriots Colony at Williamsburg. I lived there for ten years. When I was there, they hadn't closed down because of the virus. The only reason I left was because my wife died, and I felt like I needed to be nearer to my son. We had an activity coordinator who planned activities a month in advance. We went on bus tours to different places, we went on water rides, and we went to art museums. There was something to do all the time, which I miss, but I can also understand why we can't do that now. I started out in a two-bedroom apartment but moved to a one-bedroom when my wife passed away. The food was excellent. I don't think any place can beat the cleanliness of the Patriots. They would spend a lot of time making the place clean and neat. The staff was always available to help and always asking if they can do anything for you. I'm extremely pleased with them, and I'd still be there if it hadn't for my wife passing away.

Kathy

My sister was in rehab at The Convalescent Center at Patriots Colony for a short time. It was really nice. The staff as a whole was very good. There were a couple of incidents that needed addressing, but they were resolved. The food was pretty good. She did both physical and occupational therapy.

Cathy

My husband was staying at Patriots Colony at Williamsburg. He was in their nursing facility and he later was in hospice there. They have a memory care facility as well. They have everything there. Everything seemed to be very nice and well taken care of. The people were very friendly, but like most nursing homes, the residents don't really get a lot of attention, especially immobile people like my husband. They leave you on your own most of the time. At first he really liked the food, but he got tired of it. I thought the food seemed to be really nice.