Northern Cardinal Rehabilitation and Nursing

Peggy Jean

Although some of the staff were kind and caring, the overall care that was given was definitely sub-standard. They were extremely short staffed which prevented them from being able to meet the needs of the residents. My mother was bed bound, and she developed painful bed sores on her heels because they didn't elevate her feet. She was rarely bathed, and sometimes her diaper was only changed once or twice a day.

oldschool49

The Staff is short handed. Interactions are not as friendly. Activities are not available because of the Virus. It seems as if the food is just thrown together, and no consideration for those that are diabetic or with some type of sickness. It seems as if they are waiting for people to die. I pray for something to be done.

gotquestionsandconcerns

My mother passed away this morning and I was told by an employee via phone that she was pronounced dead at 5:20AM but probably passed away around 1:00AM. That's over 4 hours without a check by a CNA or other staff??????? What gives????

hard-to-be-there

I visited this facility often when caring for a family member. I experienced a few really good and caring staff but for the most part, I saw a lack of concern about residents who needed more attention then they received. I experienced staff talking back to residents, I experienced struggling to get consistent attention for my family member. I experienced lack of concern from the administrator, head nurse and supervising nurse. I was a very difficult place to leave a family member. I was difficult to trust that the staff would care appropriately for the residents.

Fruit Inspector

My mother and my cousin both died at this nursing home. During my visits, especially on weekends, I have observed patients being ignored while some of the caretakers would be sitting at the nurses station talking on the telephone, messing on the computers, eating, or whatever looking like they could care less. Some of them even projected attitudes if you talked to them to ask a question, acting like you bothered them, and moving like zombies. This should not be. These elderly, helpless residents deserve attention when they need and request it no matter what the issue. They are human beings. You can't get anywhere talking with the administration either, as they do nothing. Sometimes I think frustrations were taken out on the residents. It seems that some choose the wrong profession.

Jim817118

I visited Bon Secours. I talked to the receptionist, and she seemed to be fine. The place looked clean. The lobby area was separate from the rest of the facility with a double door that you had to go through to go inside that appeared to be controlled access. It looked very professional and was run by the Catholic Church.

Gabrielle2

My father was at Bon Secours for 20 days. It's a great facility, and once we worked everything out, they were very good. We were very satisfied. Our goal was to get him out rehab, and that's what happened.

Mz.TenShe3

The residents at this facility are so full of energy and spirit. I visited during the lunch hour and was amazed at the care service the staff provided. I sat on the sun porch and watched the beautiful view of the lake as residents scrolled the walking trail with their relatives and guest. The warmth and home like atmosphere makes me eager to come back and visit again. I highly recommend this nursing center to family members that are concern about their love ones living environment. If I enjoyed it, I know you will too.