Provider Response
Thanks for taking the time to tour our facility and the positive comments about me. Its unfortunate that the referral agency did not ask more questions about your needs before sending you out on tours. If you are looking for fancy lights and player pianos, that is not Hearthstone - we focus on individual care for each of our residents in a home-style atmosphere. We have an excellent staff with a 1 CNA to 11 resident ratio (which is hard to find). Homemade meals and engaging activities. Caring.com should have let you know that the majority of assisted living have Care fees associated with its pricing. My care fees are low and straight forward - no surprising add-ons or hidden fees. We pride ourselves on our cleanliness, during your visit, we were preparing for several new residents (four) and what may have seemed dirty may have been the clutter from the preparations for our new residents. Thanks for taking the tour