My mother was a resident of a memory care unit in an assisted living facility. She tested positive for COVID, though she remained entirely asymptomatic. However State policy dictated that she be transferred to a facility designated for COVID patients. There are only two in the State, one in St George and one in Salt Lake City; she was sent to the facility, City Creek Post Acute Care Center, in SLC. This review is about the insufficient care she received there.
She had dementia, but was doing reasonably well for a woman at the age of 92. She could walk, talk, eat and recognize some family members. Even with the shutdown of her facility to outside visitors, she was handling things fairly well. She was in City Creek Post Acute Care Center for 6 days. Here is our experience with them:
Within the first 24 hours of her stay, my mom fell and broke her wrist and hand because they didn’t provide her with a walker and didn’t allow her to bring hers from the facility. It was another 12 hrs before they got her to the ER for treatment.
During her stay there my sister was unable to get any information about her for the first 3 days. No one ever answered the phone at the facility. When she was finally able to talk to a social worker and told her we had received no information her call was transferred up to the floor and an aide put the phone next to my mom’s head and left the room. My mom didn’t know what to do with it. When my sister got through again and finally talked to my mom she was totally incoherent. When she talked to the aide he checked my mom’s record and told my sister there was nothing written in the record. This is, at least unethical, if not illegal, to not keep detailed records of a patient’s care.
It was decided, since we couldn’t get any information, that another sister would actually go to the facility. When she arrived there was no one at the front desk and she waited 20 minutes before anyone showed up to help her. My sister told them that she was going to come the next day to get our mom and take her back to her assisted living and to have her ready. The staff told her that my mom was not allowed to leave for another week. We knew this was not true because the state has already called her facility and told them she was cleared to return.
My sister returned the next day and when they brought my mom out she was in a wheelchair because she couldn’t walk, she smelled horrible because she had not been bathed and the adult diaper she was wearing was completely saturated. When they touched her to transfer her to the car she screamed in pain.
When she was examined by the doctor at her assisted living facility upon her return he told us that she was so dehydrated she was in danger of renal failure. She continued to scream in pain if anyone touched her, even though they did not touch her injured arm. It was two months of pain for her doing any movement before it was determined by a hospice nurse that she most likely had a spinal compression fracture, probably another result of the many falls we found out she had after we FINALLY got the medical records from City Creek. When she came out of City Creek after 6 days she could no longer walk, could barely speak or eat, didn’t recognize any family members and appeared to be in constant pain. She went into a steep decline and passed away two months after her stay at City Creek. We don’t know all that happened to her during her stay in City Creek Care Center, but we do know that the lack of care she received contributed significantly toward her death. We would like to warn anyone considering placement of themselves or a loved one in City Creek Post Acute Care Center, DO NOT do it!