Legend Oaks Healthcare And Rehabilitation Waxahac

Anonymous

The rooms were decent, and the food was too. The complaint is the way they handled our loved one. For a memory care resident, I would advise not to have your loved one there. If they are scared, upset about being there, even trying to leave, aren’t they supposed to be able to handle that? Not there, they chose to ignore our loved one, not changing her clothes, complaining about her to other resident’s families, saying inappropriate things to us over the phone, and just plain rude. Yes, we might have been in their business quite a bit a few days that our loved one was there, but it was our first time dealing with the situation of having to put a loved one in memory care. Started out out a bed of roses, super nice and attentive, but that quickly changed when they found out that our loved might need a little more guidance, a little more attention, and then they just avoided us. Do not put your loved one there unless they are the perfect, no trouble resident, or if they can’t communicate to you what’s happening.

A Heart

If you are taking your love one there just to have a place to sleep, then Legends Oaks is for you. If you are looking for quality care and compassion do not go there. My Mom was there 3 1/2 days and it was by far the worse experience we have ever had. In those days we never saw anyone except for the lab that drew blood. We had to ask for a meal for her several times and never got what we chose from the menu and my Mom can not afford to lose anymore weight. (She lost 2 lbs. just while there.) The nursing staff is pure lazy and unqualified with no compassion. We were told to leave her by herself so she could get use to it, so she was left to wander the halls. We were looked down on because we wanted to be there because she was scared being in an unfamiliar place by herself and were told to leave several times. They wanted her to stay in her room (diagnosed with Alzheimer's) and we were told if we wanted 24/7 care then we could do it, but they did not have time for it. My Mom is very mobile and loves people and we were told they would match her with a roommate that was like her and loved to talk and interact. The roommate was comatose and we never saw her do anything but sleep so I am assuming they had her sedated around the clock as we saw many patients were. The one day we left her for half a day they put an ankle monitor on her and sedated her that night. We asked if they could at least give her a Boost to drink out of her refrigerator because we knew no one would see that she had a meal and had helped her with it and we were told they would not because she wouldn't take it from them. No effort at all. Next day we got a phone call and we were told they were moving her without discussing where we wanted her to be moved to or anything. Best thing that ever happened to her because now she is happy, making friends and being taking care of around the clock.

D Trout

The rooms are very nice. The facility as a whole is wonderful. We recently had issues with Medicare. Nikki in the business office went above and beyond to help us resolve the situation. I fully recommend Legend Oaks!!!!

Seth Dunn

This facility is amazing. The staff are absolutely awesome. They’re constantly helping and taking care of my family member. The administrator reaches out asking if we need anything. It is just a great overall clean facility best one in Waxahachie by far.

Uppercut

I love the rooms but the janitor doesn’t always clean the room. He doesn’t move anything to sweep under. He doesn’t move things to mop. Thus lots of germs hide in the room. I do not receive my medicines at all and have repeatedly asked for them. No one comes to get me for rehab so I lay in my bed 24/7. They write untrue documentation to my insurance company saying I refuse services and medication. I have called Adult protective services which is a joke in Texas. Now I know to call others. If you are considering this place I say run away as fast as you can! I have not had a hot meal in a week and have been force to eat stale bread and a thin slice of lunch meat. A half serving of overcooked broccoli. Not USDA quality. The staff talks loud at all times of the day and night. It is not uncommon for them to talk loud at 3:00 am and they always have the TV up loud overnight. It is a terrible place

amberk2023

My grandfather was placed in skilled nursing at legend oaks after he fell and broke his hip. Upon intake, no notes about his care were followed by nursing staff. He left a week later because of complications. Upon readmitance, the staff starved my grandfather for 4 days. Refusing him food through his feeding tube for 3 of them, and not checking the machine the 4th. They do not follow NPO orders. And they were cited for several things this week in regards to not following doctor orders, not following am npo, and essentially for starving an 80 year old man and laughing when he asked if he was going to die. If you value your loved ones, do not send them here. All citations are public record, and i suggest you look at them. Don't bother asking to go to activities. The nurses will lie so they don't have to take you. Don't look for kindness from any nurse. As soon as you leave, family that can't defend themselves are treated poorly. You can sign a waiver to have a camera in the room. I highly highly suggest it.