Caring.com
Caring.com

(800) 558-0653

Sonterra Health Center

18514 SONTERRA PLACE, San Antonio, TX 78258

(800) 558-0653 (Call a Family Advisor)

4.28

(7 reviews)

Offers Nursing Homes
utm test

Sonterra Health Center Photos

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs, you agree to our Terms of Use and Privacy Policy. You also consent to  receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Community Comparison

Currently Viewing

Sonterra Health Center
Sonterra Health Center
  • Top rated on Caring.com

San Antonio, Texas 78258


4.3

(7 reviews)


Bedroom Type


Starting Price

Pricing not available



Care Types

Nursing Homes

View Community

Juniper Village at Lincoln Heights

San Antonio, Texas 78209



Bedroom Type

one bedroom apartment, studio


Starting Price

$3,890/mo



Care Types

Assisted Living, Nursing Homes

View Community
Get cost information
Find out availability
Ask about payment options

Reviews of Sonterra Health Center in San Antonio, Texas

4.28

(7 reviews)

  • Facility

    3.7

  • Staff

    3.7

  • Food

    3.7

  • Activities

    3.7

  • Value

    4.0

nos4a2

2

July 28, 2020

I am/was a resident of this facility

no activities, not allowed outside, even in full sun, food not recognizable at times, other just some blender of yesterdays leftovers. never served hot, nor warm maybe not cold. staff way under-manned or just not trained to handle the residents. room temps deplorable-way hot-the cna's choice or equally cold. they control the temps. arrogant, ignorant staff, slamming doors at all times. dispensing wrong drugs to patients, forcing them to take anyway. waking up patients at any hour for no reason, all the lights on. the staff treats everyone like resident sheep.

kstout

5

June 24, 2020

I am a friend or relative of a current/past resident

Excellent care team. Administration is incredibly easy to work with. Everyone listens very well especially when it comes to my mother’s health. Thank you, Sonterra!!

mishamisha

5

August 7, 2019

I am a friend or relative of a current/past resident

My mother was an extended stay patient on the skilled nursing side of Sonterra Health Center. She came in with severe spinal injuries and in a lot of pain and anxiety from her poor experience at a different skilled nursing facility. However, Sonterra Health Center showed her with truly compassionate care and provided it respectfully. She had one minor issue that was immediately addressed and corrected promptly and effectively. There were many people who really went out of their way to show kindness, caring, and consideration to my mother in her time of need and I really appreciate it. One stand out person was Sean Palacio who was patient, respectful, and went out of his way to make our experience smooth. Administration ensures a friendly upbeat atmosphere that the patients and family can feel. I would recommend this facility anyone who needs to ensure the comfort of their family. Thank you, Misha

A. Trevino

5

October 3, 2017

Other

My mom was there for 2 years and received great care. I was happy with the nurses, CNA's and all the staff were very caring. They handled all special, requests we had with rapid response and a cheery attitude. My mom spent her last days there after an extended stay in the hospital and we were treated with a great deal of love and respect. My mom often told me it was the best place she could be at. Thanks for all the great service.

Ramos.I

5

September 10, 2016

I am a friend or relative of a resident

Great faciluty! I highly recommend Sonterra!

Paula39

5

December 30, 2014

I am a past client of this provider

Everything there was great. I didn't really participate in that community. I pretty much stayed in my room. I was in a wheelchair during that time, so I was very dependent. And Sonterra was very accommodating to the needs that I had. They had Walmart outings, and they take them out for pizza. They have sit down exercises for people with wheelchairs. They had movies. I wasn't in the mood to be around people just yet, so I always ate in my room. I loved the staff; my nurses were great. I don't know a lot, but the lady who runs the activity would come and find something from the store and bring it back to me. From what I remember, the food was good. I would recommend this place to others.

Sand hammer

3

September 12, 2013

I am a friend or relative of resident

The aides, the therapy, & the RNs are really good; some LVNs are too, but not all. this place is terribly understaffed, working the employees to death, the food is cold, & most of the time the morning coffee is also. But worst, the doctor that was assigned to my mother is incompetent. She prescribed potassium, along with a no-salt diet for my mother, yet didn't bother checking her electrolytes via labwork, resulting in an extremely elevated potassium level & extremely low sodium, which was discovered when I took her to the ER, sick & in pain. Terrible experience & unacceptable. This facility is considered a skilled nursing facilty, but some of the staff have shown incompetence in wound dressing, & issues with my mother's biliary drain. The aides are good, sweet people & I have no complaint against them, in fact am grateful for them. I just wish they weren't so overworked. The place is clean & fairly new, so a very nice facility/ home.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Services and Amenities of Sonterra Health Center in San Antonio, Texas

General

  • Resident Capacity: 124

Medicare

  • Health

    3.0

  • Overall

    3.0

  • Quality

    5.0

  • Staff

    1.0

Medicare Provider Number: 676158
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Sonterra Health Center in San Antonio, Texas

Map of Sonterra Health Center

Help seniors by writing a review

If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
alt text

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(800) 558-0653

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Bexar County, TX

  • Wilson County
  • Medina County
  • Atascosa County
  • Kendall County
  • Guadalupe County
  • Karnes County

Senior Living Communities near San Antonio, TX

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.