The Waterford at Round Rock

Randy

I toured The Waterford at Round Rock. What I liked was that they were very engaging with their residents. I was struck by the fact that many of the residents I spoke to seemed happy. Folks seemed to stop and say how much they appreciated and enjoyed the facility, and recommended it. These were guests or folks with their friends or family in that particular location. The staff seemed good.

Pam22

A relative of mine is a resident of The Waterford at Round Rock. She is in their memory care. It's a very nice community, the staff is wonderful, and they're very caring. The room is very nice too. It has a large bathroom with a beautiful courtyard view. The courtyard is very pleasant. It's a nice place to go and sit with your loved one and enjoy the fresh air. It's also secure. Nobody can get in or out unless they have the code to the gate or the door. The cleanliness is also very good.

Provider Response

Kimberly

This place is amazing. Our family toured and looked at numerous facilities for my Grandparents that were both in their 90's. My Grandparents have been here since the Fall of 2024. They both received such excellent care. My Grandmother passed in Jan. of 2025 and my Grandfather is very thankful for his new home now that he no longer has his girlfriend and bride of 74 years. This facility makes wonderful meals; they have great areas if you want to have a family function. We celebrated Christmas and brought in a full menu and used a kitchen area with dining room to celebrate in. I have been to the facility many times with family, by myself to visit and with my husband and children. Every time the Staff have been kind, gracious, answered any questions I had and seen to every need. I wish I could give more stars. I am so thankful that my Grandfather has a safe, comfortable, and clean place to live out his last years with people who have servant hearts as big as Texas!

Provider Response

Nancy

I toured The Waterford at Round Rock. The community was very clean and well-organized. It was all on one level, no stairs or elevators. The staff was very well-informed of the community and tried to be as helpful as she could to get new clients in. The apartment was very well-appointed, and the bathrooms were large. They have roll-in showers and no barriers. When you're dealing with wheelchairs, it's nice to have that extra space. The food was excellent. The dining area was very open, which made it easily accessible.

Provider Response

Karen

The Waterford at Round Rock is a very nice facility. They have an outstanding library. It's the closest one to our house, which is also helpful. I like it. Their activity director who gave us the tour was super. The facility itself was outstanding. It was laid out nicely, and it was all on one level. It seemed to be clean and organized, too. I think we were there a bit early, so we weren't bumping into people at the time. However, I like that the actual living units have nice layouts. The woman who was supposed to take us around somehow wasn't there, and the other lady who could have done it had a phone meeting, so the guy who took us around wasn't the normal guy that did it. He was the activities director and did a great job, but it seemed strange to me that we had set up an appointment and then got there, but everybody was like, 'Oh yeah. You're here. Let's find somebody that can take you around.' So I was like, 'Why make an appointment?'

Provider Response

OPUEN

The facility itself is very nice and the people working there are amazing! What I had and am still struggling with is the director and the corporation itself! We came in as they were transitioning from one company to another and were told the community fee was one amount so we paid it and then every month my dad was there they were trying to charge us the community fee we were told we didn't have to pay! The last month he was there and the rent was automatically withdrawn they took out over 1800.00 extra and they said we still owed for the community fee I had shown them in writing that it was waived. They then said oh so sorry we need to reimburse you but to this day they have not and for three months already they will not answer my calls, or emails and there is no way to speak to someone from the corporate office. I keep being told thru text that someone will reach out to me and last time they said someone was going to review the account and call me and insisted they didn't owe us anything after the one person had told me herself they did. So yes I loved the caretakers but will definitely never go back there again because of the corporation and the director.

Provider Response