Oak Bend Medical Center

Gwen1

Oak Bend Medical Center has been great. I was impressed. It was really clean. The people seemed to care, unlike other places that we've had Mom in. When we walked in, you had three or four workers, one talking to the ambulance transport, one talking to mom, and one talking to dad and me. They were all working together, so everybody understood what kind of care she needed. You don't have people sitting in wheelchairs waiting for anything. They're keeping her clean. They're constantly checking on her. They're doing physical therapy with her. My mom is one of these people who will give up really easily, and they're very supportive. She was like, "I want to go home Friday," and instead of telling her, "There's no way you're not going to be ready." They're like, "Well then, let's work hard, and we can get you home on Friday," even though my dad are like, there is no way. The very first thing that struck me was how clean and nice-smelling it was when I walked in. They have a physical therapy room where they have steps and I've seen other things to teach them how to go up and down steps and work with them. Medicare is paying for it. I would not think twice about sending anybody there. The care and services are excellent.

Nancy

I was in Oak Bend Medical Center in Richmond for rehab. They took their old hospital, which was behind the new one, and turned it into a rehabilitation center for older people like myself who've fallen and need to get back on their feet. It's a perfectly good facility for short-term care. It's not designed for long-term stays. They were very good about getting you up and getting you down the hall because they don't want you to stay. They want you to be rehabilitated and go home. The level of care that I was given was very good. The nurses were all good, and that's amazing. They make time for you, and they try to assess all your needs and keep up with your vitals. They're very good about taking care of you. They did seem to have a little trouble with the air conditioning, but they were very good about moving me from one room to another without any trouble at all. The beds were somewhat dated, but that probably comes from the influx of them having constant shifts of people constantly coming in and out. We shouldn't be too harsh with that because most of the people I saw were also pretty hefty. Most of the staff members were very caring and very concerned. You have people coming and going who are very injured, with some like me who broke my hip, my leg, my arm, and my wrist, so they were trying to take as much care of us as they possibly could. It wasn't easy because they had to go on the doctor's orders, and sometimes the doctor is not there, and your condition changes. They had some really amazing food. I don't think I would've paired squash with spaghetti, but I learned to love it, and now that's what I eat all the time. They knew how to cook it well. The squash wasn't all mushy; it was really nice and firm, and you would have liked it even without a sauce in it. It was also good because you were eating all those carbs. This was a fairly good place for someone who's injured and needs to recover. They keep the facility very clean. It has a small gym where they do occupational therapy and physical therapy to help you get back on your feet. The reason you're so well cared for there is that during the day, you also have OT and PT trainers who, if you're assigned to them, will come down to get you and help you. It takes the load off your nurses, which helps a whole lot. Then they have a little sitting area in the front. If I wanted to go watch TV, that's where I went. The residents don't actually get a whole lotta TV that you'd be used to watching in the rooms. It has outdoor facilities so you can go outside and sit when the families come to visit. They want you to get up and walk around and not stay in bed like most facilities. They like to see you up and walking. Whenever I thought about getting up and walking down the hall, they had everything designed for people to hold on to, like rails and things that you can use if you want to exercise. You can also go to the nurse's desk and tell them if you need something, so you're not really trapped in your room.