Northgate Plaza Nursing & Rehabilitation Center

My brother was admitted to Northgate Plaza for rehab on June 3 , 2019, after his defibrillator procedure. Robert in Admissions contacted me to start the process. He has helped us the entire time by seeing that my brother is comfortable. Even as busy as he is, he goes above and beyond his role as Director of Admissions. That is the mark of an excellent employee. The rooms are comfortable and my brother's experience with the nurses and staff has been wonderful. He loves them all. They are attentive and caring. My brother receives rehab/therapy twice a day and loves that it is helping him. I can't say enough about how pleased I am with the care my brother is receiving and how it gives me peace of mind while I am out-of-state. We are in the process of moving back to Irving, but in the meantime, I feel confident about the integrity and care giving of the staff of Northgate Plaza.

My loved one entered the facility needing skilled nursing care and close monitoring. Administration was very good at acquiring the needed supplies and equipment, however the staff was not equipped to work the limitations the patient had. Patient hygiene was lacking as well as attention to critical care required. Sadly my loved one went swiftly downhill in the time spent here and did not survive. If you are thinking of this facility visit first and keep your eyes open. I found that staff would disappear and call lights were ignored.

They never answer the phone at night for them to be 24hrs smh... This place is not the same like it was 6yrs ago its so sad I recommend DO NOT send your loved ones here... The nurses and staff don't seem to to care they just see $$$$$ tv's dont work patients stay yelling for help they seem to ignore them it's very sad the patients rooms stay filthy the bathroom as well the food is horrible and dry. Its like a penitentiary for the elderly please if you can send your loved one else where if not and if this the ONLY PLACE they can go to I advise you to PLEASE GO CHECK ON THEM ON A DAILY BASIS and they'll say their doing good in there but their really not... This place has really gone down the hill it really needs to be SHUT DOWN!!!! I've literally seen patients ask for help and they ignore them like its not their problem.. Its very sad if I could own the place everybody in there would be fired

I wouldn't refer that place to a homeless dog.the rooms had little bugs biting me.therapy staff was rude. Adminstrater was very rude. I pray that I never have to go back. Staff was very lazy.

Do not bring your loved ones to this place unless you want them to die within 3 days of admission. The place is filthy, you can smell the carpet mold as soon as you enter. The admitting nurse was rude and did not even get my father his medicine until the next day even though he had his own supply. CNAs sleep at the nurses station during the night shift. Take your family members elsewhere.

Both my mother and grandmother have been to this facility in the past two years. After a very lengthy process of researching facilities we decided on this facility and will continue to go back if health issues lead us to this path. The rehab team is second to none and had my grandmother up and walking after being unable to walk safely for over 6 months. The staff is friendly and the food is very good.My loved ones were greeted by several staff members everyday and they were both taken care of by a very attentive and professional nursing staff and physicians. I would highly recommend this facility to anyone!!!

Great staff. The therapy department is especially exceptional.

My 83-year-old mother was transferred to this facility on Friday 9/23/2016. To begin with they told us her bed was dangerous and were going to replace it. They also told us they would put a portable potty by her bed for easy access at night, they also said they were going to get a raised toilet seat for the toilet in the bathroom. These are all necessary for her safety as she can not even walk without assistance. None of these things has happened. She is not being provided hygiene products such as toothpaste. She has not been bathed since she has been in there. Which she came directly from I.C.U. and they only wipe you down with a wash cloth in I.C.U. She has not been thoroughly bathed in over a week. She has an infection in her arm that has not been addressed. They are not providing her medication (antibiotics) that she is required to take. Which is extremely dangerous for her because she is recovery from "cdiff" which is an extremely contagious bacterial infection that can re-infect if not properly treated with antibiotics. She is swollen up because of water retention and this is also not being addressed. They leave her at night for 30 - 1 hour in a soiled diaper. Then when they do come take care of her they act like she is a huge bother. I tried calling up to the facility to speak with a manager or someone in control about these concerns only to be told there was no one in charge up there until tomorrow. What kind of facility does not have a manager on duty at all times? It is absolutely necessary for someone to be available to address these sort of concerns. These conditions are severe neglect and are unacceptable!t, The staff is unbelievably rude. Not only to the patients but the family as well.