Northgate Plaza Nursing & Rehabilitation Center

I wouldn't refer that place to a homeless dog.the rooms had little bugs biting me.therapy staff was rude. Adminstrater was very rude. I pray that I never have to go back. Staff was very lazy.

Do not bring your loved ones to this place unless you want them to die within 3 days of admission. The place is filthy, you can smell the carpet mold as soon as you enter. The admitting nurse was rude and did not even get my father his medicine until the next day even though he had his own supply. CNAs sleep at the nurses station during the night shift. Take your family members elsewhere.

Both my mother and grandmother have been to this facility in the past two years. After a very lengthy process of researching facilities we decided on this facility and will continue to go back if health issues lead us to this path. The rehab team is second to none and had my grandmother up and walking after being unable to walk safely for over 6 months. The staff is friendly and the food is very good.My loved ones were greeted by several staff members everyday and they were both taken care of by a very attentive and professional nursing staff and physicians. I would highly recommend this facility to anyone!!!

Great staff. The therapy department is especially exceptional.

My 83-year-old mother was transferred to this facility on Friday 9/23/2016. To begin with they told us her bed was dangerous and were going to replace it. They also told us they would put a portable potty by her bed for easy access at night, they also said they were going to get a raised toilet seat for the toilet in the bathroom. These are all necessary for her safety as she can not even walk without assistance. None of these things has happened. She is not being provided hygiene products such as toothpaste. She has not been bathed since she has been in there. Which she came directly from I.C.U. and they only wipe you down with a wash cloth in I.C.U. She has not been thoroughly bathed in over a week. She has an infection in her arm that has not been addressed. They are not providing her medication (antibiotics) that she is required to take. Which is extremely dangerous for her because she is recovery from "cdiff" which is an extremely contagious bacterial infection that can re-infect if not properly treated with antibiotics. She is swollen up because of water retention and this is also not being addressed. They leave her at night for 30 - 1 hour in a soiled diaper. Then when they do come take care of her they act like she is a huge bother. I tried calling up to the facility to speak with a manager or someone in control about these concerns only to be told there was no one in charge up there until tomorrow. What kind of facility does not have a manager on duty at all times? It is absolutely necessary for someone to be available to address these sort of concerns. These conditions are severe neglect and are unacceptable!t, The staff is unbelievably rude. Not only to the patients but the family as well.

My mom was in Northgate Plaza. It was a nice place. They were very nice and very caring. The rooms were very nice, spacious, and clean. The food was alright. She liked it a lot. We all liked it. She had physical therapy, and they did different things with her.

I would not recommend this rehab to anyone ! My parents were there recently and it was a nightmare ! They lied to me every time I asked a question about their labs or pain medicine ! They took over an hour to answer the call lights !! Both my parents were very unhappy there and will not be going back!!

Very nice facility with friendly and compassionate staff.