My mother-in-law was at Treemont Health Care Center. Our experience was OK. I wasn't super impressed. They kept moving her from room to room and a lot of her clothes that we had sent kind of disappeared and sometimes when I would go up there, she had dried food all over her face. They weren't feeding her properly. When they had her in a semi-private room, it was too crowded and just too close.
The staff was friendly, but when I would ask for specific information, they would not give me a lot of information that I was asking for. She was in kind of endstage Alzheimer's. It was more like the nursing care kind of thing. It wasn't assisted living. It was a step up from that.
She was in bed. She wasn't able to go to the dining area, but I think the food was fine. They had pureed it like we had asked them to do, so that was good. I didn't taste it. She seemed to like it when I fed her. She was bedridden. They have a lot of activities there for the other people that can get around a little bit better, but she wasn't involved with any of that. Everybody was pretty friendly. The nursing assistants that went to take care of her pretty much tried. They were always friendly and chatted with her.
Provider Response
Patricia, thank you for permitting us to care for your mother-in-law. I’m sorry if we did not meet your expectations in all areas. Our administrator would love to talk to you so we can fix any issues with other families. So glad the caregivers were kind to your mother-in-law. Wishing you well.
