What a nightmare for my 88 year old mother and our family. Candice shouldn’t be allowed to be an administrator at this or any other nursing facility. She refused to return my phone calls, I was not notified that my mother was moved to another facility for mental health issues, in the evenings the phone would ring 30 times before someone would answer or not answered. Most of my mother’s belongings disappeared during her 45 day stay at Winchester. On June 4 I picked up my mothers belongings and there were two live cock roaches in her belongings.Need I say more.
Provider Response
We are disappointed to hear that you did not have a more positive experience with us at Winchester Lodge Healthcare Center. Please call at your earliest convenience so that we may escalate the concern.
