My mother was there for rehab. When we arrived, they had no record we were coming. We were left to just sit in the room with no idea of what was going on. Finally we talked to the LVN at the main desk who got someone to help her settle in. The nursing home doctor, which never personally saw my mother, put the wrong diagnosis on her record that she was there for cardiac. She had never had cardiac problems, she was there for abdominal pain. The night medication aide would clock in and disappear for hours at a time, leaving my mother to lie there in severe pain because no one brought pain meds on time. The other nurse aides said they couldn’t find the medication aide, so … oh well, there’s nothing we can do, she will just have to lie there and suffer. This happened repeatedly. My mother arrived with a PICC line in place which, when it was time to be removed, was yanked out by either an LVN or a nurse aide when it should be removed by a physician or RN. We researched PICC removal, they did NOT follow sterile technique and it was a miracle my mother did not get an embolus or an infection from that. The only good thing was the rehab unit, they were excellent. But then they are another company just using Laurel Court rooms, they are not Laurel Court employees.