The Heritage at Twin Creeks

Offers Assisted Living and Memory Care

10 Reviews

$$$

920 Stockton Dr

Allen

75013

The Heritage at Twin Creeks

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4.0 10

Janice 2021-02-01 My mom was at The Heritage at Twin Creeks. She was there for 2-1/2 years. The activity director at the time was fabulous. There were lots of activities. There were entertainers, they had bingo, they brought in painting activities, and they always had trivia. It was a full activity calendar; there were lots of things offered. However, there were so many changes and turnover in their dining service. There's someone different in charge there now, but the food overall was not great. In 2-1/2 years, they underwent four different executive director changes. My rating at the beginning to what it is now is very different. I am a friend or relative of a current/past resident

5 3 1

Theresa 2019-12-01 My father-in-law is on the assisted living side and my mother-in-law is on the memory care side at The Heritage at Twin Creeks. There are a few things that I feel we were misled about when we took our tour. We're slightly disappointed, but overall I'm very pleased. They're slightly understaffed on the memory care side, so I had a few concerns that Mom's not being looked after as well as we originally were led to believe she would be. The carpet on Mom's side is disgusting and when we toured the facility we were told they were in the process of getting it replaced. There's a bathroom for the visitors to use that says, "temporarily out of order," and it's still temporarily out of order months later. They love the food and the layout is great, but the cleanliness could be improved. I am a friend or relative of a current/past resident

5 4 1

SG 2018-08-30 Heritage at Twin Creeks is clean and nice. It seemed well-staffed and the people seemed happy. The rooms were a bit small, but the dining setup was fine. I visited this facility

5 4 1

Ted 2018-07-30 Heritage at Twin Creeks's location is a big one for us. My mother's cardiologist is right across the street, and Walmart and her favorite eating establishment is right across the street, and it is a very new place. One of the staff members there has turned out to be my neighbor down the street, which I have know for about 15 years, so that was comforting. I know the activities director very well. I'm very pleased with my mother's room. We got her a 1-bedroom, and we got everything furnished for her exactly the way she wanted it. They take them out to eat at various restaurants, and they go to the Heard Natural Museum. It seems like they go to different places just about every day. The activities director that I went to school with talks to my mother if she wants to get into the exercise classes so that she could arrange that for her. The food is probably the only disappointment so far. My mother is not overly impressed with it. I am a friend or relative of a current/past resident

5 5 1

Kevin 2018-01-19 Heritage at Twin Creeks is a newer place. They have a courtyard. My father's room is equipped in size. The shower and everything is convenient for him. They have very nice people. They take care of his laundry, and they give him help when he needs it. Overall, it's very good. They do a very good job. They're always upbeat, and communication is very good. They have movie nights, Bingo, holiday events, and dinner night. They also invite families. The food is the worst part of this community though. When my father first got there they had a new chef and it started out OK. The new chef was there for about four months My father is not impressed with the food now, and neither are lot of the people there. That's really the one thing that they need to focus on. I am a friend or relative of a current/past resident

5 4 1

Melinda 2017-10-30 My grandmother-in-law moved to Heritage at Twin Creeks in September. We like the residents the most because they are all very friendly and very excited to be there. It doesn't feel forced. They serve three meals a day. They're awesome, and I love them. The staff is incredible and know me when I come in. My grandmother seems to like the food, and she hasn't complained. The place is beautiful. They have word games, bingo, entertainment, like ballroom dancers and musicians, lunch outings, and trips. They're fantastic, and the assisted living residents all say hi. My grandmother's treated like a queen and there's nothing that they don't do. They do her laundry and assist her with bathing. I am a friend or relative of a current/past resident

5 5 1

Heidi 2017-09-08 My father moved in to Heritage at Twin Creeks. He likes his room. The staff is very attentive and they plan a lot of different activities out and about. He was able to make friends easily there. The food looks and smells appealing and he hasn't really had any complaints about it. They have an activity room, a very large common area, a game room, various little sitting areas, and a really lovely courtyard. I'm overall pleased with the activities. The are is fairly quiet, but it's still accessible to shopping areas. The staff does a great job of including the memory care residents, taking them on outings and making sure no one gets left behind or left out. It feels very homey, but its kept very clean and well-maintained. I am a friend or relative of a current/past resident

5 5 1

Harold013177 2016-12-03 I was very impressed with Heritage at Twin Creeks. They’re new and clean. I did not get any indication of them being overly friendly, but they provided the information and were business-like. I was shown around to the different rooms and the community. It was conveniently located to a Wal-Mart and shopping center right behind the community, but inside the buildings, it was nice and quiet. I visited this facility

5 5 1

Mitch K. 2016-11-02 Heritage at Twin Creeks was built in January 2016, so it's really new and has bright, soothing colors. The staff is very attentive and aware of the residents' needs. They're really thorough with paperwork, and they make sure that everything is complete for the resident. They also do evaluations wherever the resident is, such as for my mom who was in the hospital and they went out and evaluated her at their own time and expense not knowing I was moving in yet, and evaluated her as to what her needs would be. They usually get right on if I have an issue, and if I see or notice something, they take care of it. They just are having a little problem with trying to get the staff situated all on the same page, but other than that, I have no complaints. My mom has 24/7 attendants; she gets washed, bathed, fed, dressed, her prescriptions done and walking with her around the building to get her exercised. They have tai chi, miniature golf inside, and basketball. In the assisted living side, they can go grocery shopping, they can go to the library or bank, they take them out usually once or twice a week to different restaurants, and they go with an attendant if needed so they have something going on every day. They have a movie theater and a craft room, and there is a head nurse who sees to the needs of every resident; they set up a personalized program for that resident. I am a friend or relative of a current/past resident

5 4 1

Kerri S 2018-11-01 Do not put your loved one in this facility!! My mom and dad were residents of the memory care for 1.5 years and I loved it when they moved in. But, when all of the top managers were fired or quit all at the same time, the care, compassion and communication ended! In the past 2 months, there's been rotating people from corporate (Surpass) and I've done nothing but complain in person, through emails and phone calls to corporate. Finally a month ago, I was called into the office for a meeting with multiple managers and nurses and told "obviously we are not meeting your needs so you should find another facility for your parents." I gladly looked at numerous other memory care facilities and just moved them out...and took their $7,000 per month rent with them. When the nurse at the new facility compared the med records from Heritage and their doctors orders, we found out that both of my parent's meds were all messed up. They were giving meds that the doctor had discontinued and they were not giving meds that were on the doctor's orders! There was usually only 3 caregivers for 30 memory care residents, and one of those was in the med room with the door shut. (and I was told numerous times that this is enough and is "the norm") This left 2 caregivers for 30 people with significant mental and physical deficits. The activities they used to do had pretty much ended and my parents were just placed in front of the tv all day. On numerous occasions, I went to visit during meal times and no one was helping my mom eat so she was sitting alone with a full plate of food - and she is diabetic! One day I went and my dad didn't have any other pants besides the ones he was wearing. Their laundry was constantly put up after being washed and not completely dried, so it would mildew. They would not give out their cell phone numbers or a way to contact people when family members had problems at night or on the weekends. Check out their deficiencies on the state website from Texas Health and Human Services for Long Term Care Providers. I am a friend or relative of a current/past resident

5 1 1

920 Stockton Dr, Allen, TX 75013

Call (800) 385-2527

The Heritage at Twin Creeks (800) 385-2527

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Reviews of The Heritage at Twin Creeks

10 Reviews Write a review

Food

(6 Reviews)

Staff

(7 Reviews)

Facility

(8 Reviews)

Activities

(5 Reviews)

Value

(6 Reviews)

Assisted Living Reviews for The Heritage at Twin Creeks

February 01, 2021

By Janice

I am a friend or relative of a current/past resident

My mom was at The Heritage at Twin Creeks. She was there for 2-1/2 years. The activity director at the time was fabulous. There were lots of activities. There were entertainers, they had bingo, they brought in painting activities, and they always had trivia. It was a full activity calendar; there were lots of things offered. However, there were so many changes and turnover in their dining service. There's someone different in charge there now, but the food overall was not great. In 2-1/2 years, they underwent four different executive director changes. My rating at the beginning to what it is now is very different.

December 01, 2019

By Theresa

I am a friend or relative of a current/past resident

My father-in-law is on the assisted living side and my mother-in-law is on the memory care side at The Heritage at Twin Creeks. There are a few things that I feel we were misled about when we took our tour. We're slightly disappointed, but overall I'm very pleased. They're slightly understaffed on the memory care side, so I had a few concerns that Mom's not being looked after as well as we originally were led to believe she would be. The carpet on Mom's side is disgusting and when we toured the facility we were told they were in the process of getting it replaced. There's a bathroom for the visitors to use that says, "temporarily out of order," and it's still temporarily out of order months later. They love the food and the layout is great, but the cleanliness could be improved.

Provider Response

Hi, Theresa. We appreciate you taking the time to review our community. Your input is important to us and will help us in our ongoing improvements. Please feel free to speak with us privately via phone to speak with our Executive Director. Thank you.

August 30, 2018

By SG

I visited this facility

Heritage at Twin Creeks is clean and nice. It seemed well-staffed and the people seemed happy. The rooms were a bit small, but the dining setup was fine.

July 30, 2018

By Ted

I am a friend or relative of a current/past resident

Heritage at Twin Creeks's location is a big one for us. My mother's cardiologist is right across the street, and Walmart and her favorite eating establishment is right across the street, and it is a very new place. One of the staff members there has turned out to be my neighbor down the street, which I have know for about 15 years, so that was comforting. I know the activities director very well. I'm very pleased with my mother's room. We got her a 1-bedroom, and we got everything furnished for her exactly the way she wanted it. They take them out to eat at various restaurants, and they go to the Heard Natural Museum. It seems like they go to different places just about every day. The activities director that I went to school with talks to my mother if she wants to get into the exercise classes so that she could arrange that for her. The food is probably the only disappointment so far. My mother is not overly impressed with it.

January 19, 2018

By Kevin

I am a friend or relative of a current/past resident

Heritage at Twin Creeks is a newer place. They have a courtyard. My father's room is equipped in size. The shower and everything is convenient for him. They have very nice people. They take care of his laundry, and they give him help when he needs it. Overall, it's very good. They do a very good job. They're always upbeat, and communication is very good. They have movie nights, Bingo, holiday events, and dinner night. They also invite families. The food is the worst part of this community though. When my father first got there they had a new chef and it started out OK. The new chef was there for about four months My father is not impressed with the food now, and neither are lot of the people there. That's really the one thing that they need to focus on.

October 30, 2017

By Melinda

I am a friend or relative of a current/past resident

My grandmother-in-law moved to Heritage at Twin Creeks in September. We like the residents the most because they are all very friendly and very excited to be there. It doesn't feel forced. They serve three meals a day. They're awesome, and I love them. The staff is incredible and know me when I come in. My grandmother seems to like the food, and she hasn't complained. The place is beautiful. They have word games, bingo, entertainment, like ballroom dancers and musicians, lunch outings, and trips. They're fantastic, and the assisted living residents all say hi. My grandmother's treated like a queen and there's nothing that they don't do. They do her laundry and assist her with bathing.

September 08, 2017

By Heidi

I am a friend or relative of a current/past resident

My father moved in to Heritage at Twin Creeks. He likes his room. The staff is very attentive and they plan a lot of different activities out and about. He was able to make friends easily there. The food looks and smells appealing and he hasn't really had any complaints about it. They have an activity room, a very large common area, a game room, various little sitting areas, and a really lovely courtyard. I'm overall pleased with the activities. The are is fairly quiet, but it's still accessible to shopping areas. The staff does a great job of including the memory care residents, taking them on outings and making sure no one gets left behind or left out. It feels very homey, but its kept very clean and well-maintained.

December 03, 2016

By Harold013177

I visited this facility

I was very impressed with Heritage at Twin Creeks. They’re new and clean. I did not get any indication of them being overly friendly, but they provided the information and were business-like. I was shown around to the different rooms and the community. It was conveniently located to a Wal-Mart and shopping center right behind the community, but inside the buildings, it was nice and quiet.

November 02, 2016

By Mitch K.

I am a friend or relative of a current/past resident

Heritage at Twin Creeks was built in January 2016, so it's really new and has bright, soothing colors. The staff is very attentive and aware of the residents' needs. They're really thorough with paperwork, and they make sure that everything is complete for the resident. They also do evaluations wherever the resident is, such as for my mom who was in the hospital and they went out and evaluated her at their own time and expense not knowing I was moving in yet, and evaluated her as to what her needs would be. They usually get right on if I have an issue, and if I see or notice something, they take care of it. They just are having a little problem with trying to get the staff situated all on the same page, but other than that, I have no complaints. My mom has 24/7 attendants; she gets washed, bathed, fed, dressed, her prescriptions done and walking with her around the building to get her exercised. They have tai chi, miniature golf inside, and basketball. In the assisted living side, they can go grocery shopping, they can go to the library or bank, they take them out usually once or twice a week to different restaurants, and they go with an attendant if needed so they have something going on every day. They have a movie theater and a craft room, and there is a head nurse who sees to the needs of every resident; they set up a personalized program for that resident.

See all Assisted Living reviews (9)

Memory Care Reviews for The Heritage at Twin Creeks

November 01, 2018

By Kerri S

I am a friend or relative of a current/past resident

Do not put your loved one in this facility!! My mom and dad were residents of the memory care for 1.5 years and I loved it when they moved in. But, when all of the top managers were fired or quit all at the same time, the care, compassion and communication ended! In the past 2 months, there's been rotating people from corporate (Surpass) and I've done nothing but complain in person, through emails and phone calls to corporate. Finally a month ago, I was called into the office for a meeting with multiple managers and nurses and told "obviously we are not meeting your needs so you should find another facility for your parents." I gladly looked at numerous other memory care facilities and just moved them out...and took their $7,000 per month rent with them. When the nurse at the new facility compared the med records from Heritage and their doctors orders, we found out that both of my parent's meds were all messed up. They were giving meds that the doctor had discontinued and they were not giving meds that were on the doctor's orders! There was usually only 3 caregivers for 30 memory care residents, and one of those was in the med room with the door shut. (and I was told numerous times that this is enough and is "the norm") This left 2 caregivers for 30 people with significant mental and physical deficits. The activities they used to do had pretty much ended and my parents were just placed in front of the tv all day. On numerous occasions, I went to visit during meal times and no one was helping my mom eat so she was sitting alone with a full plate of food - and she is diabetic! One day I went and my dad didn't have any other pants besides the ones he was wearing. Their laundry was constantly put up after being washed and not completely dried, so it would mildew. They would not give out their cell phone numbers or a way to contact people when family members had problems at night or on the weekends. Check out their deficiencies on the state website from Texas Health and Human Services for Long Term Care Providers.

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Questions about The Heritage at Twin Creeks

What programs or activities does The Heritage at Twin Creeks offer to enrich residents' well-being?

Keeping the mind sharp, and the body ambulatory, means engaging the mind and body in ways that stretches strengths and tests cognitive abilities, and that means everything from socializing to exercising to matching wits against the daily crossword puzzle.

What places are near The Heritage at Twin Creeks or within walking distance for assisted living residents to enjoy?

Heritage at Twin Creeks is located in the same area of Walmart, Race Trac, Cracker Barrel. Many restaurants and shopping right across the highway

Costs for The Heritage at Twin Creeks

Cost of Assisted Living

Starting Price

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Cost of Memory Care

Starting Price

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Services and Amenities of The Heritage at Twin Creeks

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: Yes
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
Garden And Patio

Health services

Skilled Nursing
Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services

Guest services

Guests At Mealtime

Languages

English

General

Resident Capacity: 113
Minimum Age: 55
Pets: Yes

Range of services

Physical Therapy

Licenses

State Licenses: 144336

Costs

Assisted Living Starting At: $3800/month

Memory Care Starting At: $4350/month

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About The Heritage at Twin Creeks

Welcome to The Heritage at Twin Creeks where "Every Moment Treasured. Every Moment Yours."

Our team members don’t just address what may be going wrong: we take a closer look at EVERYTHING that makes our residents their complete selves. This includes understanding the things that are going RIGHT. We enhance the comfort and quality of life for seniors and their families through a holistic approach to wellness and support. Webster defines “holistic” as relating to complete systems rather than to individual parts. This is exactly what we stand for when caring for the whole person – we look at everything that makes them complete and put a plan together to support their wonderful completeness, rather than addressing one or two individual problems that are keeping them from being their best selves and only striving to improve those things.

The Heritage at Twin Creeks has created an environment that is recognized for individualized and personalized services, programming, and care. Spacious and well-designed residences provide all of our residents with both comfort and security. Some of the most unique features of our programming and amenities include:

The focus on holistic wellness, not just assistance with daily life, adapted from the Six Dimensions of Wellness developed by Dr. Bill Hettler and customized for senior living.
Concierge Medicine where doctors and specialists come to the community and see residents in the privacy of their own home
Specially Selected, Trained & Certified Staff available 24 hours a day, seven days a week led by full-time Licensed Nurses
Personalized Care that allows our team members to accommodate not just resident needs, but special requests
Three complete meals daily… that residents actually enjoy created by our in house Chef and specially trained culinary team
Snacks & beverages offered throughout the day, many as a part of engaging, interactive programs and activities
A full schedule of outings, lectures, artistic & crafting opportunities, shows, and entertainment developed specifically based on our residents’ individual interests
State-of-the-art Emergency Call System with wireless buttons in each residence, providing an additional level of safety for residents and peace-of-mind for their families
Private dining room to enjoy with family, friends, and loved ones
Scheduled transportation to medical and doctors’ visits, shopping, and other errands

What Makes Us Special

Our Seven Dimensions of Wellness are: emotional, intellectual, spiritual, community connections, intergenerational, physical and social engagement. One example is we believe learning and education is a lifelong process and we provide courses, lectures and more for free to residents.

The Heritage at Twin Creeks

Reviews of The Heritage at Twin Creeks

Assisted Living Reviews for The Heritage at Twin Creeks

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I visited this facility

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

I visited this facility

I am a friend or relative of a current/past resident

Memory Care Reviews for The Heritage at Twin Creeks

I am a friend or relative of a current/past resident

Questions about The Heritage at Twin Creeks

Costs for The Heritage at Twin Creeks

Services and Amenities of The Heritage at Twin Creeks

Room and housing options

Dining options

Features

Health services

Activities

Guest services

Languages

General

Range of services

Licenses

Costs

About The Heritage at Twin Creeks

Welcome to The Heritage at Twin Creeks where "Every Moment Treasured. Every Moment Yours."

What Makes Us Special

Map of The Heritage at Twin Creeks

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