Green Hills Center for Rehabilitation and Healing

Jack Jakobik

My father was admitted into Green Hills Rehabilitation facility in Sept 2022 with severe neurological disease which left him bedridden, which he could barely move his arms and legs. He also needed a knee replacement, and his leg was extremely swollen and painful to the touch. The nurses during the day were fine, but the help staff were horrific. They would rarely answer calls, leaving him lying in urine-soaked sheets overnight. I walked in on one of them shoving food in his mouth fussing and shaking her head at him, angry that he couldn't feed himself. I told her I would do it just to get her out of the room. At night there was no supervisor in the building. Staff would play loud music all night, run around laughing and joking, multiple call notifications going off that they wouldn't respond to. My father said he would ring the button for assistance to go to the bathroom and he would wait for hours. When they finally came in they would get in his face and tease him saying someone might help you in the morning. We spoke with the daytime supervisor, and he apologized and said he would look into it. My 72 year old mother had to stay with him, sleeping upright in a chair all night to take care of my father for 4 days. In the middle of the night, one of the help staff didn't know she was in the room and came in and started going through my father's belongings, and then quickly left when he realized my mom was in the room. She experienced the same type of environment, loud music, no one answering the call alarms, no supervisor. On the last day, waiting to be discharged, we requested my father be changed since he was in soiled clothes. We left the room to give him privacy. He told us that when she was done changing him, she threw his bad leg across the bed in anger for having to change him. After hearing this I called the day supervisor again. He didn't really seem to care and said sorry that I still have concerns and that they do the best they can to provide for the patients. I have come across several other people that had to remove their family members from this facility due to poor care.

Provider Response

MaryEllen

I went to Green Hills Center for Rehabilitation and Healing for my left leg. The facility was OK. They didn't have exercises though. I had a physical therapist that would walk with me, but they didn't have a bike or anything that I could ride to get my muscles moving. The only thing they wanted me to do was walk. I was there for three weeks. There were certain nurses there that I had to beg for a pain pill, but there were also some there that would just bring it to me. That didn't work for me. I got the same food every day. I got coddled eggs and bacon, and I didn't get protein drinks, which is what I needed. They could improve on the cleanliness because I shared a room with somebody. It was clean, but not to my standards. They could also improve on the food and have more physical therapy.

Provider Response

aaronscj2104

I recently had a relative who was a patient and I was very disappointed by every aspect of our family’s experience here. The made a very trying and difficult time so much worse than necessary by denying our family the right to be present with our loved one. We did not have the chance to be regularly present or involved with her care and there was very little communication about anything that was going on. They cited Covid as the basis for extremely harsh visitation policies but I was told by a state board of health official that NONE of their policies were actually recommended by the CDC at the time we were there (cases way down, vaccines available, etc) Staff is unfriendly and one person, on staff was actually hostile and dismissive on multiple occasions. Overall this was the worst experience I have ever had in dealing with a healthcare facility and I would not recommend it to anyone.

Michelle M1

The rooms are rather spacious. The main nursing staff during the week was quite attentive and caring of my mom. The nurses were cheery and quick to take care of my mom's immediate needs. The therapy team was fabulous! I wish my mom could have continued with them. They were great at identifying her needs and capabilities and stayed completely focused on getting her ready for the next step in her surgery recovery journey. All of our anxieties were put to rest with Haley and Vivian articulating the process to us and communicating with each other as well as preparing an ongoing therapy regimen for after discharge. I would highly recommend them.

Provider Response

BillA 123

My dad was at Green Hills and my dad and my family had a great experience. My dad was there for over a year and I can honestly say that I felt good about his care and I rested well at night, because he was in good hands. I visited (and my sister) often and at varied times throughout the year and we always found him to be happy (even though he could be difficult at times) The staff KNEW my dad very well. He wasn't just a patient to them, he was "family".Many of the staff have been there for years and we could see the compassion they had tor those they cared for. It was tough for us to place dad in a nursing center, at first. But after we saw how he was cared for each and everyday, we knew it was the best thing for him and for us, especially my mom. You always "hear" the bad things, but believe me, the family members I got to know and talked with, felt good about this center and staff. Are things perfect? No, but actually it was a lot less than perfect at home. Id' recommend Green Hills any day!!

CEG

If I could, I would give zero stars for GHills. Do not let the name fool you - my relative was there and I am grateful her last 2 months were spent at another facility. There were maybe 2 good techs there and they are probably not there since they care about the patients and end up doing all the work. Had issues with techs being rough with my relative; and I'm sure this goes on everywhere but I want to warn people of our experiences. Always running out of supplies and I would not put another relative there. If you must, I would highly suggest to visit OFTEN, if not daily and at different times. Terrible place.