I had an in-person tour of Brookdale Johnson City. They were excellent. I would recommend them to anybody. The rooms were very nice. It was like being in a nice resort. They have a lot of activities. The staff members were wonderful. I saw the menu, and it was like a restaurant. They had a garden outside, a vegetable garden where they could grow vegetables, a TV room, and a piano. They offered church services. They had a hairstylist. Everything was there. They were very kind and caring. The way I saw them interact with the people living there was wonderful. They treated everybody with respect.
2003 Waters Edge Drive, Johnson City, TN 37604
Call
(800) 385-2527
Reviews of Brookdale Johnson City
Assisted Living Reviews for Brookdale Johnson City
April 29, 2022
I visited this facility
June 27, 2021
I visited this facility
I visited Brookdale Johnson City. The living space was very small, it was basically one big room. I was disappointed when one resident came out and asked when lunch was, and they told her it wasn't time yet and to go back to her room.
The services that they offered seem pretty good. It was just that the rooms were so small. The staff was very friendly. There weren't that many amenities presented to me. They have three meals a day and constant care. I think they charge more for the care, and it was a pretty high price in the first place. Food is included, but no snacks.
Provider Response
Thank you for taking the time to visit Brookdale Johnson City. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
May 10, 2021
I visited this facility
I like the fact that Brookdale Johnson City has an outdoor porch where you can see nature. The rooms were quite comfortable and I was not at all disappointed in the appearance. The person was very efficient, friendly, and answered my questions. We were still in the Covid atmosphere, tables were scattered, and the eating area was scattered out a lot. That's just part of getting through that time. It's probably a little different now. I know one area where they have a little therapy room, I guess that's what it was. I was kinda familiar with some of the different equipment there and one of the assistants was helping a resident, I think it was in the memory care unit, they showed how to put the dishes on the shelf, so that it's kind of a daily activity. The staff has been communicating with me since then. It's maybe a little dark in the halls, not uncomfortably so, but a little bit darker than other that I was accustomed to.
November 24, 2018
I visited this facility
Brookdale Johnson City is very home-like. There's physical therapy on site and it'd be a good place to stay. It's very comforting. The rooms are very nice, clean, and well-maintained.
November 10, 2017
I am a friend or relative of a current/past resident
My Mother is a resident at Brookdale Johnson City Assistant Living Side and is thriving well. She receives socialization, dietary nourishment and caring people meeting her needs each day. She is content and it gives me peace knowing she has qualified people meeting these needs.
July 17, 2017
I visited this facility
Brookdale Johnson City is a very nice small community. When you walk in, it has a large dining area, a large sitting area, and a piano. There are hallways where the assisted living folks have their rooms. My mother is going to the memory care side where there is a small locked, carpeted entrance down the hallway. It's nicely painted and there is décor on the walls. Her room is quite sizable -- and for the price -- it's very good. The head nurse is right on the floor inside with the memory care residents. The staff has been super. They also cook their own food there, they take them on trips, and they do activities. All in all, I'm very happy with where we're going.
January 20, 2017
I am a friend or relative of a current/past resident
My wife lived in Brookdale Johnson City for two and a half years. I had been with a group that performed there, too. They treated me very well, and the place was quite nice. I thought the staff was quite nice. The room was good, roomy, and clean, and the temperature was well controlled. They had different kinds of activities and groups who came in and performed, plus dinners for the residents. The food was excellent. They provided transportation. It’s a nice community.
October 10, 2016
I am a friend or relative of a current/past resident
I’ve placed my husband in Brookdale (Brookdale Johnson City). The facilities are fine. He has not been there long enough for me to correctly assess the care that he is going to be getting from. Well, I had a meal with him on Monday, and it was delicious. It is a very nice room; it is one of the larger ones. I like the fact that he has some room to move around and not be so cramped up.
June 11, 2016
I am/was a resident of this facility
I've been in Brookdale Senior Living (Brookdale Johnson City) for about a year and a half. I looked at most of the ones in Johnson City and this seemed to be the best in town. The food at times is awful and at times it is pretty good. The dining area is very nice. We have activities every day. I would recommend this community. Here, they take a bus out on two trips a week just to go shopping wherever you need to go for whoever wants to go. They have bingo and music programs; we pay them to do that. Some of the professional musicians are very good.
September 30, 2015
I visited this facility
The people at Brookdale Johnson City were very nice. The facility looked really nice, and they did have openings, but my dad is in a different state, and we weren't sure if he was going to come here. If he would, it is definitely one that we would have considered for him to live in here. It had a very nice entrance and a gorgeous view. On the front porch, they got rocking chairs to sit at and look at the mountains; it was absolutely gorgeous. They had a nice area where people could just hang out at -- a lounge -- and it was big. They had a grand piano over there, so if they wanted to play music they could. The dining area had a view of the mountains too, and they also had a porch in the back with grills where you could have family over and grill. They did have a memory care unit, but I did not go in there.
July 20, 2015
I visited this facility
I had a really good feeling when I went to Brookdale Johnson City. The residents seemed very happy, and the staff was lovely. This would have been my first choice, but they did not have any openings. It was very nice.
June 30, 2015
I am a friend or relative of resident
I visit my aunt on Sunday almost every week. Staff are hard to find and no member of management works. I have seen a roomful of staff just standing around once and two staff members sitting in the dark instead of working. Facility regularly changes the door pass code but then has no one to let people in and out of the facility.
My aunt has been a resident there for 8 years or so, and facility has gone downhill. There used to be a very engaged lady that conducted all kinds of activities. Not in years now. Management and staff are mostly non-existent on weekends, so I wonder in case of an emergency, when would help come for one of the residents?
April 13, 2015
I visited this facility
The other place that we went to was called Brookdale, and it was comparable to the other one, all the way down. They have a pool, but it isn?t in the place; they have separate condos down the road a little bit from where they are, and the pool is within walking distance of the condos and not of the senior center. The cleanliness of this place was excellent. The rooms that I looked at -- and I liked -- were a little too small for me.
Provider Response
Thank you for visiting and taking the time to share your thoughts about our community. We realize that our rooms are smaller than many expect. Most of our residents are downsizing, which can be a difficult transition. Residents do not as many items in our setting, as we provide many items and activities!
March 02, 2015
I visited this facility
I visited Brookdale Johnson City (formerly Wellington Place of Johnson City), and it was very good. It was very nice. There wasn't many people. There were 20 rooms. It was clean and quiet, and the girl explained everything. She was very good. She even sent us some apples and pears together. I thought that was very nice. I was very surprised because I just went there just to check them out, but she was very good, and it looked like a very nice place.
November 29, 2014
I visited this facility
I am very familiar with Wellington place. It was very nice, private, and in an upscale community. They have so many people coming in and things to do with church services on the weekend. The staff is knowledgeable enough.
August 07, 2014
I visited this facility
I visited Wellington Place and it was a nice place. I was really impressed with it and I thought about moving my sister. However, when they had dementia, sometimes you would have problems when you move them. So, we decided not to move her, but if I would move her, I would like her to be at Wellington Place.
I was impressed that everything was clean, the people seemed to be happy and they were doing activities with them. The people working seemed to be nice. In the dementia section, they don't have apartments, they just had nice big rooms with nice bath in it. You could decorate it and make it into a nice bedroom with a little sitting area. I liked the area when you came into the building and their dining area. They also had a nice outside area and the way the building was built, the scenery was open to the outside where they could go out but they couldn't go away. If they would be interested, I would tell them to check them out.
February 24, 2014
I visited this facility
We had a visit at Wellington Place of Johnson City and it felt very comfortable. The facility is very nice as well as the staff.
February 05, 2014
I visited this facility
I am writing this review because I found information difficult to find about the assisted living facilities in Johnson City. I toured this assisted living facility while I was looking for a place for my mother.
The good - nice appearance. Looked like it was properly staffed.
Bad - Their pricing seems like it could fluctuate greatly based on many factors. The place was kind of big, and we didn't think mom would do so great at such a big place. I read that activities aren't great, and during our visit there wasn't anything going on.
November 27, 2013
I visited this facility
Wellington Place was a very nice and very clean facility. It was more high-end and their residents were people who have no problem affording it. What appealed to me the most was the fact that you can actually go outside without assistance as there was a secure spot there for their residents. Even with their memory care, they have an area where they can go outside and be safe. Their courtyard was probably the most impressive thing. Also their rooms were just as nice as what you could expect for an ALF. The staff was wonderful. I would rate them a five across the board from the maintenance people to the nursing staff to the person who gave us a tour. Everyone there seemed to be very receptive, very nice and very helpful. Any questions I had, they went out of their way to accommodate me. Also the follow up was fabulous. Overall, I would say Wellington would be number one if money was no object.
October 28, 2013
I visited this facility
We were considering Wellington and the only thing that kept us from going to there, actually, was the fluctuating rate. They could not fix the rate for us. However, I think that Wellington was a spectacular place. It was a beautiful facility. The staff was competent and professional. The rooms were in good size and accommodating.
August 14, 2013
I visited this facility
I did go and visit Wellington Place for my aunt. I thought the facility was excellent. It was exceptionally clean. I saw their dining room and it was absolutely gorgeous. They had three different types of apartments and I thought they were a little small, but they were set up well for safety reasons. The people working there seemed caring and very helpful. Even the lady who was showing me around stopped by and entertained a resident who was asking a question and I thought that was very good to see. Their clients seemed very pleasant, content and happy being there. With regards to activities, I didn't see a lot of things happening at the time of my visit, but they did show me what looked like a calendar of activities. Overall, Wellington Place is a very nice place.
June 18, 2013
I am a past client of this provider
My grandmother lived there. She was a very picky eater and the staff went out of their way to make sure she always had something that she liked for her meals. They were very warm, caring and understanding and our family can't thank them enough.
February 18, 2013
I visited this facility
Wellington Place was great. The facility was exceptional. However, they didn't have any activities for the residents so it gave them a lot of downtime.
August 30, 2012
I visited this facility
My aunt lived there some six or eight years ago, so I knew the facility, but I can tell you that it is far better than it used to be. Now, they're keeping the doors locked. It used to be anybody could walk in and out of there. They now have a therapy room, a big improvement I saw over the years. This would be good for my mother-in-law because she has dementia, a balancing problem. I didn't see anything that turned me off. The only drawback in our circumstances is my mother-in-law is moving from a large townhouse, and to put her in a very small room will not work. She's going to need space. I do have one of my girlfriend's mother went there for their memory care. We think it's great or we wouldn't have suggested it.
Memory Care Reviews for Brookdale Johnson City
March 27, 2022
I am a friend or relative of a current/past resident
My mother came from Brookdale Johnson City and we were asked to leave. She was in the assisted living side for a while and then moved to memory care. I don't recommend that anyone put their family members there. The staff is more concerned about themselves than they are the residents. The rooms were not kept clean. Her room smelled horrible the whole time. When we moved her out, all of her belongings smelled horrible. I just don't feel that they took very good care of her for the last few years. They were good at the beginning and the last few years they've just gone downhill.
She has serious dementia and they didn't keep her clean. They just didn't take good care of her. They provide activities. She had coloring books and they had games, and they would have people come out with musical instruments and engage the residents. The activities were very nice. It was the staff and caring for her that I didn't care for. The food was fine. She tends to be a little difficult to feed, so they provided her with things that she would eat. They were too expensive. They could improve their staff by giving them more help so that they could provide better care and keep a closer eye on the residents and less time talking amongst themselves in the hall and keeping the residents clean.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
October 10, 2019
I am a friend or relative of a current/past resident
The staff members truly care about the wellbeing of the residents. They *love* my mother-in-law and it shows. I'm very grateful for this level of care.
August 22, 2019
I am a friend or relative of a current/past resident
I toured Brookdale Johnson City Memory Care for my mother, and everything was positive. The staff was very helpful. It's a nice facility, and the rooms were semi-private and private, roomy, and very well-lit. The dining area was nice and clean, the residents were having a get-together when I was there.
Questions about Brookdale Johnson City
What ongoing training does the staff receive in dementia care?
We have monthly staff-in-services specialized for our Claire Bridge portion of the community. Additionally, we also have Learning Management Systems, which we can provide additional training or resources for any associate.
Describe the overall population of assisted living residents at Brookdale Johnson City. What is their average age? What are their favorite things to do?
Active, engaged, and, for the most part, healthy residents in our assisted living community. The average age is 82. Residents love playing BINGO and they are very anxious to return to outings: Friday Lunch Bunch and Monday Shopping Trips. We have a beautiful outdoor area where residents love to spend time during warm weather. Several of our residents have green thumbs and so does our RPC, Diane, so in the spring and summer, they plant and nature flowers, tomatoes, cucumbers, and peppers in our pots and raised garden beds. We have a group called “The Card Ladies” who love to play cards and checkers in the afternoons. Several of our gentlemen residents join them too but because the group began with 4 ladies, the name stuck! Our community is full of life and fellowship with friends.
What programs or activities does Brookdale Johnson City offer to enrich residents' well-being?
We work to cover six dimensions of an Optimum Life with our programming for residents: Purposeful, Emotional, Physical, Spiritual, Social, and Intellectual. This approach is unique to Brookdale! Our residents love morning B-Fit exercise, Acts of Kindness and service projects, social gatherings and celebrations – always with music and delicious refreshments, monthly Health Chats, challenging games and puzzles, and weekly devotionals and church services. At the beginning of our relationship with a new resident, we ask questions so we can learn about what they love to do and what helps them feel purposeful and connected. With this, we’re always excited to add or adapt programs and events because chances are, if it’s something a new resident loves, others will too!
What transportation services does Brookdale Johnson City offer to assisted living residents?
We provide busing services to and from shopping centers, restaurants, scenic drives, museums, public function and gatherings, and for medical appointments.
What makes the chef or dining program at Brookdale Johnson City exceptional? What kind of menu can assisted living residents expect?
Residents can always look forward to great choices for their meal selections. Brookdale’s signature dining includes our made from scratch recipes, our fresh approach to ingredients, our Brookdale Signature Seasons for residents who may have less of a taste sensation, our lighter Optimum Life menu selections, our menu manager program which ensures delicious, nutritious meals, and our commitment to the philosophy of, We Say Yes to make sure our residents are delighted with their meals!
What safety features or security measures does Brookdale Johnson City offer to assisted living residents?
We enter and exit our safe and secure assisted living community by use of keypads with number entry. With this in place, associates always know who is entering and exiting the community
How does Brookdale Johnson City keep residents' families informed about their loved ones?
Resident assessments and care plans are completed every 6 months unless a resident has a change that prompts review. Family members are contacted to discuss the care plans and we also reach out monthly to our family members with Family Connection Calls.
What is the care staff-to-resident ratio at Brookdale Johnson City during daytime and nighttime hours?
At a minimum, we have 2 caregivers and 1 LPN in the assisted living community where we have 23 apartments.
If Brookdale Johnson City accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We have a large and beautiful outdoor courtyard area for pets to enjoy!
What ongoing senior care training does the staff receive?
Associates receive extensive initial and on-going monthly training for overall care and best practices. We also receive training specific to working with individuals who are living with the symptoms of dementia.
How many staffers are on duty in the daytime and overnight?
Daytime – Nighttime – 2 direct care in CB, and a nurse.
What safety features or security measures does Brookdale Johnson City provide to protect residents who wander?
Our entire community is safe and secured via keypad number entry and exits. Our memory care community has additional entry and exit keypads for optimum safety.
What programs or activities does Brookdale Johnson City offer to keep residents engaged? How does the staff engage residents' long-term memories?
Residents particpate in person centered activities based on residents interest and life story.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our licensed nurses provide on-site assessments. How often is that assessment repeated? These assessments are performed once per quarter, or if there is a sudden change in behavior/condition.
What techniques does Brookdale Johnson City use to support memory care residents during mealtimes?
Our team utilizes the Refresh program, our Resident Programs Coordinator provides assistance and direction to care staff, to ensure a positive and delightful dining experience.
How does Brookdale Johnson City keep residents' families informed about their loved ones' health?
Our nurses provide continual information regarding any medication issues. Our Health and Wellness Director provides feedback from recent Health and Wellness Assessments. Additionally, our Resident Programs Coordinator will provide feedback to the families on how their loved one is transitioning here in our Claire Bridge community.
Describe the neighborhood around Brookdale Johnson City. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
It is located next to a residential neighborhood and some medical businesses.
Is Brookdale Johnson City affiliated with a hospital if more care is needed?
Our location utilizes our nearest community hospital, The Johnson City Medical Center.
Services and Amenities of Brookdale Johnson City
Room and housing options
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites (Memory Care Only)
- Studio Apartments
- Housing Extra: Deluxe Suite (Larger Version Of A Studio)
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: 24/7
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Varied Activities With Monthly Themes 2014 & 2015 Brookdale Celebrates World Cuisines!
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Resident Capacity: 44
- Staff Patient Ratio: 6:1 Day 7am 11pm And 8:1 Overnight 11pm 7am
- Respite Care
- Minimum Age: 65
- Pets: Yes
Range of services
- Physical Therapy
Types of care
- Walking Wheelchair Assistance
Training Areas
- Memory Care Training
Licenses
- Licenses: TN licensed ALF
- State Licenses: 00000154
About Brookdale Johnson City
Brookdale Johnson City provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.
We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.
Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.
What Makes Us Special
We're a smaller community with a very friendly, relaxed and home-like feel. Our courtyards are beautiful and include covered porches and cozy seating for safe and comfortable outdoor areas. The community is all one level, beautifully decorated, clean and well-kept. Our activities are centered around the interests of our residents. The programming is varied with monthly themes to make our celebrations better, different, fun, and interesting!
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