Palmettos of Garden City

Dan Vincent

My father has been in this facility for 4 months. He brought it to the attention of leadership that a bed bug infestation broke out in his room. They failed to act after 2 weeks after telling us it wasn't bed bugs. Blood spots were all over his pillows, headboard, and mattress. We had a conference call with the director, and we could tell she didn't want this going beyond her. The first night, they put him on a blow-up bed in a spare room. He fell out of bed. All of his furniture, linens, and clothing had to be destroyed. 3 weeks later, they said his room was safe for him to move back in. My sister inspected the room and found bedbugs still crawling along the baseboards. The director said they were going to treat the room again. Although the director claims a professional exterminator is working on it, we have reason to believe they are attempting to treat it themselves to keep things under the radar. My sister was informed that my father's personal painting (he was an artist) that he created was thrown out, and this without discussing it with anyone first. The director has not offered any form of reimbursement or credit for my father's belongings. We received a full bill for the month.

Bob

The Palmettos of Garden City is wonderful. It's brand new, very clean, open, and airy. They have a lot of common areas to sit and socialize. Their staff is wonderful, I met their medical and nursing directors and activities director and they're all very caring and enthusiastic. It's conveniently located and the grounds are very nice, it's tucked away in a lot of trees. My father's room is a studio, it's a little smaller and pricier than some of the other places, but it's manageable. It has a large bathroom, with cable, Wi-Fi, and a telephone provided for free. All utilities are covered. In addition to three meals, they have unlimited snacks throughout the day. There's also a little bistro area where you can socialize and they have a happy hour every day.