What I liked best at TerraBella Windsor Lake was the feeling that I got from the people there. It was a little bit dated and dingy looking as compared to the other facility. They didn't have carpeting in the rooms. But the people were very friendly there. A couple of residents that we spoke to, and the administration were very friendly and welcoming. I like the fact that it was all in one building so that my mother wouldn't have to go outside in order to go to the dining room. The independent living apartments were huge, bright, and very nice (the apartment itself was beautiful), but it wasn't going to work for my mother because she would have had to go outside and walk to get to the dining area, and she's too unsteady for that. I didn't have anything against them or their facility; it's just it wasn't going to work for my mother. The staff were very personable. We were there on a rainy day, but I think that the facility was a little bit depressing to me. It was dimly lit, there was no carpeting on the floor, and it was not a cozy space.
9370 Windsor Lake Blvd, Columbia, SC 29223
Call
(800) 385-2527
Reviews of TerraBella Windsor Lake
Independent Living Reviews for TerraBella Windsor Lake
April 01, 2022
I visited this facility
March 26, 2022
I visited this facility
I went to TerraBella Windsor Lake and the staff wasn't prepared to give me a tour. I had an appointment and I thought that was good enough, but he said because I didn't call and confirm the appointment that he wasn't prepared to show me a two-bedroom, two-bath. He showed me a one-bedroom, which I'm not interested in. He said, "If you can come back next week, I'll get one ready." That turned me off.
It was kind of stark and cold going in the front door there. I saw only one person sitting there and a big old pool table in the middle. On the other side was one person sitting over there all by himself. I didn't see a sitting area on any floor. They don't have covered parking. I asked the staff, "Where do you park?" He said, "You just park anywhere that you can find a spot." I can't do that because my husband's using a walker. I got to find a place close to the building, so that won't work for me.
The receptionist was nice; all she did anyway was ask me what I was there for. However, I felt like the staff was rushing me. When he took me up there to see that one apartment, he just turned around and started back down the stairs. I said, "Don't you have one somewhere that I can see?" He said, "No, I don't have one that you can see today." He said they've got plenty of vacancies, but he said they don't show them unless they're prepared to show them. He then gave me his card and he said, "Call next week and make another appointment and come back." Today, he called me. He said, "I got a two-bedroom, two-bath ready when you want to come and see it." It's nice outside. As far as the building goes, it's nice, but I didn't see a lot of pretty greenery and flowers. There's a lot of pavement and parking.
Provider Response
Hi Betty. Thank you for taking the time to provide us with feedback about your experience visiting TerraBella Windsor Lake. We strive to provide every visitor with a 5 star experience when they come in to tour our community and we apologize that was not the case. We’d love to invite you back so that we can show you a two bedroom apartment we think you would love as well as to show you some of our recreational and seating areas that you may not have been able to enjoy on your recent visit. We would also love to invite you to the Bingo Bash we are hosting this month so that you have the chance to meet some of our community members and see firsthand the activities and experiences you would enjoy as a TerraBella resident. Please reach out to Orlando with any questions. Thanks again!
March 02, 2022
I visited this facility
I toured TerraBella Windsor Lake independent living in person. I remember the friendly staff, the cleanliness of the facility, and the tenants willing to stop and chat with you to give their opinion of how it's like to live there. I got a chance to talk to some of them.
I didn't get to see the entire place, but what I saw was good. The person that assisted me with the tour was very nice. We had a good conversation.
I saw the studio and a 1-bedroom apartment. In one of the rooms (I'm not sure which of the two), he said the carpet needed cleaning. Outside of that, everything was fine.
While walking to the elevators to get to see the actual apartments, I took it upon myself to stop and look into each room (like the little beauty parlor area and the gym). The tour guide did not take me into each room or give me details of the hours or whatever programs that they have. He pretty much stuck to just showing me the rooms and the apartments, and then giving me details of how much it would cost to live there. I took it upon myself to look at the other amenities. There was nothing out of place or anything like that.
Another gentleman was scheduled to do the tour with me, but he was sick that day. It was the manager or the executive director that actually did the tour. It's probably why he didn't take the time to go into detail of each room or the programs. He just stuck to showing me the apartments that he felt that I would be able to afford.
October 23, 2021
I visited this facility
TerraBella Windsor Lake was very clean and very nice. The director we met was very accommodating, very helpful, and very courteous too. What I did not like was that the shower facilities in the apartments, did not have a step over. So, you have a tendency to wash out water from the shower onto the floor, and that's not good. They will have to put a boulder up there to keep the water inside the showers that's running out of the door.
August 20, 2021
I visited this facility
I toured TerraBella Windsor Lake, and that was nice, but the lighting needed to be adjusted. I visited the independent living area. There were people who look like they belong in an assisted living area. I saw the salon, and the people actually need to be displayed. They need people to be within these spaces. I didn't even see a physical trainer in the training room or weight room. In the salon, who's doing the hair? Those people need to be displayed. They need to offer food, and an overnight stay. They need to be available to have lunch, so you can take the food, and give the appropriate regards to the food. We need to examine the food being given, be it lunch or pretzels, but we should be able to examine the food.
July 05, 2021
I am a friend or relative of a current/past resident
My father is now at TerraBella Windsor Lake. It's very much a small community, like everybody seems to know one another. The staff is extremely attentive. They have a really nice setup for the meals. The meals are decent. It's not anything gourmet, but it certainly isn't a food that you would wonder why they are feeding them this, so I think the residents really enjoy that. They have some nice activities for them as well, like they have wine happy hours, and they have different types of people from the outside of the community to come in and offer activities for them. It is a nice place. They have physical therapy on there on staff.
The apartments are a nice size. They range from studios to two-bedrooms. Ever since he's been there, he's had a two-bedroom. It's a really nice size with a full kitchen, even though he doesn't cook, but somebody who does cook might enjoy that. They have room enough for a dining area and a living room. They have an outdoor space, which is just for sitting. They have a library and a game room. In the library, they get the newspaper every day, and they have a piano, too. It's not on the high-end side, but they have a workout room and beauty facilities on site. Because my father doesn't really participate in activities, I don't know that much about them, but I think their new activities director is really trying to do a lot for them.
October 14, 2020
I am a friend or relative of a current/past resident
The rooms are spacious and equipped with kitchens. Each tenant has their own apartment unless they are sharing with a spouse. Meals are provided 3xs per day in the main dining hall and can be taken to the apartment if the tenant wants to dine in their apartment. The staff is super friendly and very accomodating. There is a community garden and there are weekly activities that the members can take part in. There is also a reading room, a game room, laundry facilities, an exercise room, and a hair salon. Each tenant gets weekly housekeeping.
September 12, 2020
I am/was a resident of this facility
Food is very good. Activities are great (bingo, bridge, canasta, jeopardy, board games, outings). Staff helps with all concerns. Director is always available for counsel. Residents are friendly, helpful and caring. I will be here for a long time.
September 10, 2020
I am/was a resident of this facility
As a Waterford resident, I am provided the following amenities: three great meals per day, weekly housekeeping, and great social activities. As an independent senior, I am happy.
September 10, 2020
I am/was a resident of this facility
I have lived here for 5-1/2 years and I love living here. Everyone is so nice and very helpful all the time. The staff is great and is there for us every day. I am an ambassador and I love helping new residents.
February 28, 2020
I am/was a resident of this facility
MY husband and I moved in Oct 8 2019 and we love it . The folks that live here and the staff are really great . The food is good but if it is not to your taste there are other things on the menu you have fixed just for you. we have bingo, bunco, canasta, and puzzle just to name few of the activies. Also the exerize roomto keep you fit i really enjoy our time here now I am so glad I found this place Jackie Raines
July 24, 2019
I am a friend or relative of a current/past resident
We chose The Waterford at Columbia for my mother because I like the way the facility looked and the way it smelled. I was very impressed with their executive director and with the staffing that I met. It felt like home, and it's been amazing. She's 91 years old and has dementia, and she has adjusted so well mainly because of the care that she gets. I like that they call every morning to check on her to make sure she's OK. They're genuinely caring people. The executive director knows every single resident by name, and she's very hands-on. The residents are very friendly and very welcoming to my mother. I would recommend it to anyone. I like that they have someone at the desk 24/7, and the security is very good. It is an independent living facility, but they have several companies they deal with and there are several ladies that take care of two or three residents at a time to take them to meals or help them with anything. I like the idea that my mother can stay where she's familiar, and she doesn't have to move to another facility. The staff is amazing. I even went to their luau yesterday.
June 01, 2017
I visited this facility
The Waterford was wonderful. It was outstanding on presentation and the showing of the place. I would recommend them. I was attracted with the three meals that they offered. Everything was excellent.
April 18, 2017
I visited this facility
I liked The Waterford of Columbia. They had a lot of patients. Their apartments were very nice. They had a game room, a library, a dining area, an outdoor patio, and independent living, which was what I liked. They had three meals a day, so you wouldn't have to do any cooking if you did not want to. The person who assisted me during the visit was very nice and very professional.
August 17, 2016
I visited this facility
The Waterford at Columbia had a nice variety of room styles available. The residents that we met were all very nice. The dining facility seemed first-rate and had different options like eating at different times during the day. We liked the location and the person who toured us around.
May 10, 2016
I am a friend or relative of a resident
My wife’s sister is very happy in The Waterford. My wife and I toured it and were very impressed with the size and activities. The dietary plan is very well laid out. The staff is great. She has a big one-bedroom with a fill bath, located very conveniently to the laundry and the elevator. We have eaten in the dining room, and the food is really good. She is just starting to sign up for the activities, of which they apparently have a lot, like bingo, arts and crafts, roller skating, and bowling. They also take them shopping once a week. I just think it is top notch.
November 24, 2015
I visited this facility
I visited The Waterford at Columbia, an independent living facility. I found the staff to be very helpful and friendly. It has a warm environment. It would be a place that I really would consider placing my mother, but right now, we are trying to maintain her residence. With regard to the activities, I found lots of things that she could have been engaged in and have interaction with other seniors.
November 15, 2015
I visited this facility
I was very impressed with The Waterford. They have studios, one-bedrooms and two-bedrooms. It depends on what you’re looking for, but the few rooms that I looked at were very nice. I have tried the food, and it was quite good in an absolutely lovely dining area with waiter service. It was quite professional. It was a facility I would have loved to live in, but it was a little too overpriced for what I could manage right now. I absolutely recommend this place to others.
November 04, 2015
I visited this facility
I enjoyed the hospitality of the workers at Waterford. My mother enjoyed the food. The rooms had enough space in them. The staff was very professional, very engaging, and gave great feedback on what they offered.
September 06, 2015
I visited this facility
The Waterford was more independent living than an assisted living. It was OK. They had not just rooms, but apartments too. I would recommend it if you do not need a lot of services because you had to hire your own nurses, but it was very impressive. They had a lovely lobby and a library, and it was in a very top scale place. It seemed to me like they had a good staff.
April 24, 2015
I visited this facility
I toured Waterford at Columbia, and I was impressed with the overall atmosphere. The dining room was well presented and well lit. The staff presented a very caring attitude. They have their own bus, and they take them out for excursions or shopping. The management was very engaging. The living areas were nice and clean.
March 23, 2015
I am a friend or relative of resident
My mother has been living at the Waterford for 2 years, and we have had VERY few problems with anything. The staff is stellar and caring and friendly. We have never had any sort of issues with theft or abuse of ANY ANY kind. I HIGHLY recommend the Waterford for the independent living senior. The small kitchens are adequate enough to cook any meal, yet all meals are provided in a beautiful dining room. And if that is an issue, meals can be delivered to the rooms. My mom is in a studio apartment which she had painted to suit her desires (sage green, in fact). They have been accommodating and kind at every turn. Many social activities are offered--even live music in the dining room for Valentine's Day, for example. This is a NON medical facility, but many residents have aides who help them with their day to day living. My mother loves her housekeeper, who takes good care of the cleaning needs in her studio apt. The grounds are always pretty, and you often see a resident or two walking their little dogs around. I don't have too much negative to say at all. There are 3 people from my church alone now living there, and I am constantly recommending this place to friends. Check it out if you have a friend or relative who needs this sort of safe and friendly environment.
September 30, 2014
I visited this facility
Years ago we were at a meeting where we met the salesperson, and when we started looking for a facility, we called them and went over had lunch at The Waterford. They have nice things, but they’re all inside like apartments. It was spacious and had a full kitchen, but they didn’t have a washer and dryer in the units; you had to go to a laundry room. We only met the salesperson and she was nice. We ate in the dining room; the food was good, but there was complete silence. There was no interaction between the people that were eating; it was kind of strange. Its hallways weren’t nice and elegant, and they must improve on their decors. But we felt the place is safe.
March 31, 2014
I am a friend or relative of a resident
I found my sister a place to go. It’s an independent living situation. The rooms are quite large, and they're unfurnished. They serve three meals a day. They have a lot of activities going on. My sister likes to play bingo, and they take bus trips. Everybody seems to be really friendly. She likes it there, and that's important. I'm just glad she's safe now. She was not safe in her own home. I think everybody who lives at Waterford really likes being out there.
September 26, 2013
I visited this facility
The Waterford at Columbia was my first choice. It was an elegant place and I was treated like royalty. I liked the people and the staff. Everybody was so friendly and open and any questions we had they were right there to answer. They were very knowledgeable about their facility. They had a lot of stuff going on. But it was not affordable for my mother.
June 28, 2012
I am a friend or relative of a resident
We have had holiday meals there, visits with grandma, drop-ins at the facility, and the atmosphere is always pleasant, and grandma loves it there. She enjoys the activities that the Waterford provides, such as trips to church, Wal-Mart for shopping, and other outings. The facility is very clean, the employees are always friendly and accommodating, and there is a sense of life within the Waterford. I've visited other facilities that seem to have the feel of people just waiting to die. Dark rooms, multiple beds in what has a hospital room feel - it's very depressing. The Waterford is lively, and there are multiple gathering areas, and the lunchroom and dinner area is very bright and vibrant. There are games to play and a workout room for the residents as well. If I could afford to put my own grandmother into such a nice place, and she was willing to go, the Waterford would be my first choice.
Questions about TerraBella Windsor Lake
Describe the overall population of independent living residents at TerraBella Windsor Lake. What is their average age? What are their favorite things to do?
We are a 55 and older community and our residents enjoy active lifestyles. We have all types of activities on site, including morning exercise, wine and cheese socials, outdoor activities and gardening, church services, bridge clubs and more!
What places are nearby for independent living residents to enjoy?
We are located near the best shopping and dining experiences in Columbia.
What are some recent off-site events that the community activity director at TerraBella Windsor Lake has organized?
We do weekly outings for shopping and dining at locations that are chosen by the residents.
What transportation services does TerraBella Windsor Lake offer to independent living residents?
We provide transportation for doctors appointments, shopping and dining trips, errands, etc.
What common areas are available for independent living residents?
Residents enjoy the library, game room, activity and event room, private dining areas, a patio and gardening area.
What safety features or security measures does TerraBella Windsor Lake offer to independent living residents?
We have 24 hour staff available.
Does TerraBella Windsor Lake work with an agency or registry to provide nursing and medical assistance as needed?
Yes
Costs for TerraBella Windsor Lake
Services and Amenities of TerraBella Windsor Lake
Costs
- Entry Fee
- Fee Structure Extra: Entry Fee Cost : $1500
- Independent Living Starting At: $1699/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: Yes
- Studio Apartments
General
- Resident Capacity: 72
- Respite Care
- Minimum Age: 55
- Pets: Small Pets Allowed Only
About TerraBella Windsor Lake
Nestled lakeside amidst a backdrop of mature trees, yet still, just minutes from Columbia’s best dining and entertainment is TerraBella Windsor Lake. Our amenity- and service-rich senior living community offers an Active Independent Living option with exclusive recreational, educational, and health and fitness programs.
At TerraBella Windsor Lake, available laundry and linen service, housekeeping and maintenance and even chauffeured transportation make for delightful, worry-free living. It’s all part of a proven recipe for the active and satisfying retirement lifestyle that you want and so richly deserves! So for unsurpassed service, superior value and outstanding lifestyle quality, the choice is easy: TerraBella Windsor Lake.
Community Amenities- Private dining room
- 24-hour staffing
- Community Wi-Fi
- Daily newspaper delivery available
- Housekeeping and laundry services available
- Landscaped courtyards
- Large, elegant dining room
- Lounge area with big screen TV
- Maintenance staff on duty
- Onsite beauty salon/barber
- Onsite therapy services
- Religious services available
- Restaurant-style meals served daily
- Visiting post office
- Gardens and patios
- Scheduled courtesy transportation
- Small pets welcome
- Social, educational and recreational programs and activities
- Well-stocked library
- Activity center with games
- Billiards table
- Dry cleaning pickup
- Computer area with internet access
- Beautifully manicured grounds
- Fireplace
- Weekly Light Housekeeping
- Full-sized kitchens
- Spacious closets
- Privacy blinds
- Cable-ready
- Emergency response system
- Handrails in bathroom
- Smoke alarms
- Sprinkler system
- Individual locked mailboxes
- Climate-control systems
- Wheelchair accessible
- Hardwood Floors
- High Ceilings
- Beautiful Views
- Storage areas
What Makes Us Special
We offer a range of lifestyle programs including our delicious, restaurant-quality dining, a full calendar of activities and social events, and 24-hour concierge service from our dedicated team members.
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