I am extremely satisfied with the care my mom has received while living at North Pointe . The rooms are spacious and clean. I have often referred to her room as “peaceful”. Nice big window to place flowers, bird houses and/or feeders outside with a good view. Residents shouldn’t ever be bored , activities always available. In the few months my mom has been there, she has made many friends with residents and staff. The staff is helpful and friendly . North Pointe’s staff has been a God send at this stage of my Moms life . Never a doubt with Gods help we picked the perfect home for her .
North Pointe
Offers Assisted Living and Memory Care
31 Reviews
701 Simpson Rd, Anderson, SC 29621
Call
(800) 385-2527
Reviews of North Pointe
Assisted Living Reviews for North Pointe
April 03, 2022
I am a friend or relative of a current/past resident
April 02, 2022
I am a friend or relative of a current/past resident
So far, our journey with my mother-in-law’s care here has been more than satisfying. As we all are learning to adjust to her being in assisted living; the staff and other residents have been very welcoming and helpful. The facility is clean and well kept.
April 02, 2022
I am a friend or relative of a current/past resident
My mom has been a resident at North Pointe Assisted Living in Anderson, SC for two months. She is in a 1 bedroom apartment that is spacious enough to hold a full size bed, two recliners, a TV stand and her dresser. We were able to create a nice space much like her own home. The staff have been more than helpful as we (her 3 children) watch our mom slowly decline. Although mom is not enjoying the activities, we were sold and are still impressed with all the fun activities the facility offers. I have worked in health care for 34 years and would recommend this facility.
February 01, 2022
I visited this facility
The staff greeted me as soon as I walked in. It was clean and had a nice smell. As I walked around it felt home like. They had gospel music playing. The food looked and smelled good. Before I left it was nice to see them playing a game with a frisbee. The residents that I spoke to said they love it there. I will be back.
January 31, 2022
I visited this facility
A welcoming community. Courteous employees willing to assist with needed information. Great physical location, close to Hospitals and other desired destinations. Cleanliness is top quality. Accommodations and furnishings are more than adequate. A feeling of being home. Very active mentally, physically and spiritually activities both on site and by bus off site. Food and nutrition are emphasized for quality and availability.
Looks like a winner when needed!
September 22, 2021
I am a friend or relative of a current/past resident
My mom is at North Pointe and it was the cheapest one we found and the room she got is just perfect for her. It had shelves in the bathroom where you could store stuff and it's not that far for her to walk to the dining room. Right now, they're having a problem when one of the staff is tested positive for COVID. So, they're going to have to test all the residents and the staff today and keep everybody in their rooms. For that, they will have the food delivered to their rooms, but they have everything in place to handle that, so that's fine. There are only 40 beds in this section, which means it's not overcrowded too. The staff has been very helpful and they're getting everything together for her.
The meals looked very appetizing. She is on a soft diet and they have provided her with a diet that she can eat so that she doesn't have to worry about chewing when she can't. They have a patio, a front porch if they want to rock, a day room with a baby grand in it, as well as a big TV. The dining room is situated so that people have enough room to maneuver. When we were on our way back yesterday from the dining room, she needed to pee, and she saw the restroom there right in the hall. So, they have them spaced well for the residents.
They made the whole process easier for me. It's like everyone was trying to help us get there and whoever is their housekeeper there, I'm sure she keeps that place nice. I came in today and she had already changed the trash can and swept out everything. It looks nice all the time in the rooms.
August 24, 2021
I am a friend or relative of a current/past resident
I am writing this review because I have been very pleased with North Pointe. I had a family member there and they took very good care of my family. Everyone there was sweet and would answer any question we had. The business office is always very accommodating and ready to help any time.You can tell she loves her job. The nurse will help get anything done that is needed especially meds. Our family has been very pleased and we will continue to live there. This is a cozy home feeling community. We are treated like family when we go to visit and that makes a world of difference for us. Thank you North Pointe staff for always loving our family and mom the way you guys do!
August 19, 2021
I am a friend or relative of a current/past resident
My mom is at North Pointe assisted living in Anderson. I'm just not satisfied with it. We're still looking for another place.
She's receiving memory care there, and as far as the nurses being good to her, I'm OK with that. I'm not really happy with the administration though. You can never get anybody on the phone, and their visiting hours are from 10:00 to 5:00 through the weekend. That's work hours, so I don't get to go other than on the weekend, and there's no Sunday visit whatsoever. My time is to go out there on Saturday morning.
I think if they know you're coming, they're a little bit better on their toes. She was sick one day last week and they wanted her to wait three or four days before their doctor came in, so I took her to the doctor. She had a double ear infection. Nobody's going to take care of her as I would, but I do want the very best care that I can get.
She says the food's not that great. She lost a good bit of weight since she moved in there. They do have activities, but not a whole lot. I also have not seen anything that I was really impressed with. We're paying $1,800 a month and there are three beds in that room, so it's just like a little corner.
Provider Response
Travis, we truly appreciate your honest feedback. We would like to work towards a resolution, so if you are willing, please reach out to us to discuss this further.
August 15, 2021
I visited this facility
We toured North Pointe for my daughter, and the place itself was fine. The spacing was nice in terms of all the Covid regulations. The spacing appeared that they were following the guidelines. The place was clean, but it had to be a rush to visit. It was almost a not interested kind of visit (not on our part) on their part. Maybe it was a bad timing. We agreed on the time, but it was just rushed. The facility itself was nice. They talked about activities, but we did not see any. They were just sitting at the table, but maybe that had something to do with Covid though.
Provider Response
Thank you for bringing this to our attention. We will use your comments to refine our touring process to ensure this issue does not happen again. If you ever need anything else from us, please feel free to give us a call or stop by.
August 06, 2021
I visited this facility
The residents all seems happy and were enjoying an activity when I visited. Staff were very helpful and answered all my questions about my sister.
July 23, 2021
I visited this facility
When I come to visit the staff is amazing and I’ve never been treated less than family . I would totally recommend this exceptional caregiving establishment ♥️
May 11, 2021
I am a friend or relative of a current/past resident
My grandmother moved into North Pointe. We chose them because they were very transparent. When we were asking them questions, they really went above and beyond to try to help us, and it had just about everything that we needed for her. It had the assisted living side and then the option to change the level of care over into the memory side. It had a lot of activities and things, and it wasn't too far away from us. It was just what worked out best for our family.
They were really accommodating and helpful. They had made her this special room tag, and they did this little welcome thing for her. They let my mom and me come in and set up her room for her, and while we were working on moving all of her furniture and stuff in, they had an activity planned to integrate her into the community and meet people. They were very comforting and accommodating, and they made sure that it was a positive transition for her.
The food is good. She actually has a restricted diet where she has a dairy intolerance. Even before she was a full-time resident, they had bought special things to make for her, so that she will be able to have the kind of food that she likes, along with everyone else. If they have pasta, she can have pasta and things like that.
Some things were a little bit confusing during the process though. They provide transportation to the appointments, but they still expect the family members to drive out there for every appointment and everything, and I don't feel like it was really well communicated at the time. They have a nurse there who will go for some appointments. If you choose not to use their on-site physicians or their specialists, they'll just take them and drop them off at the appointment. They don't have a special team to go and have someone sit with the patient, so their family still has to go to these appointments. I feel like for the amount of money that you're paying, that's not good. When she was living with me, I was already taking her to all of these appointments, and it's actually more inconvenient because she's twenty-seven minutes in the opposite direction.
The facility is nice and very spacious, and they have this special courtyard, really spacious rooms, and a big activity-and-game room. They constantly have someone coming up and down taking care of everything for her. They're really big about their COVID precautions. They have special temperature-checking and sign-in/sign-out sheets. They make sure that they're on top of everything.
November 16, 2019
I visited this facility
I like North Pointe. It's a very good facility, but it's pricier than what I wanted. The staff was excellent. They had very nice rooms, and they had a lot of very good activities inside the place. It's very clean. The rooms were big and they were going to provide me with a chifforobe to put my father's clothes in. They're very nice people, and they went out of their way.
November 14, 2019
I am a friend or relative of a current/past resident
I recently moved my mother there and found it to be very warm and cozy. I feel like everytime I go visit my mother that I am visiting family.
I have nothing but great words to say about how I feel when I leave knowing that my mother is feed, kept clean and has her best interest in mind at all times!
We understand there is alot of new staff and they were updating. Great place for seniors!
Mary
March 28, 2018
I am a friend or relative of a current/past resident
My wife moved into North Pointe, and I think it's very good. It doesn't look as fancy as the other ones, and it is the only one I could afford. The staff is very good. The room has two people inside, with beds and personal belongings. That's all we need. They do drawings and put puzzles together. The food and dining area are excellent.
July 09, 2017
I am a friend or relative of a current/past resident
My Mother was placed there and her stay was very short due to.... In the beginning, we noticed a horrible odor that came from the her bathroom, almost unbarable. It was possibly coming from sewer gases. We complained and smell would come and go. Many of these places really brag on their menus and food choices, did not see it there. Some days were good others "questionable" and by the time the residents sat down to eat, they seemed to be hurried out I was not impressed at all with the "activities" there, as it seemed that the more mobile residents were involved but the less mobile ones were not. The activities director there was not my favorite either as far as interacting with some of the residents and visiting family members. But the most shocking incident that happened there was that my Mother was given something that was suppose to be given to another resident, thank God it did not effect her. My Mother has since been removed from this so called "assisted living" facility.
June 01, 2017
I am a friend or relative of a current/past resident
My Mom was placed at North Pointe and very soon into her stay, she was given something that should not have happened. Of course I was very upset being that she was just placed there and families do rely on the facility providing safety and the very best care for residents. Right after the incident, I voiced my concerns to the lady who handles the new residents who come to live there with room assignments, payments etc. after our conversation, she started calling me a BUTT HOLE every time she would see me there . To her I guess it was funny, but I wasn't amused not to mention she would say it in the front of residents there. I found it to be very unprofessional as she knew that the incident with my Mom could have had a bad outcome. Days after this, you could tell they wanted my Mom out of there and fast. She has been moved from there and we have no regrets. I will say the residents there were very sweet and we enjoyed being around them during visits.
May 31, 2017
I visited this facility
I visited North Pointe. The lady that headed that was very thorough. They had a little library and a salon.
May 22, 2017
I am a friend or relative of a current/past resident
I would not advise......My aunt was here in the memory care, and was a disaster for our family. Constant falls, no calls. Staff, below average some just looking for an easy job. Food, very poor for what family was paying. Happy feeling at first placement and down hill from there.
April 15, 2017
I am a friend or relative of a current/past resident
Poorly trained and inconsiderate staff. The food quality declines towards the end of the week. Expect things like "sloppy joes", soup, or a piece of meat on a slice of white bread. Investigate before placing your loved one here.
December 16, 2016
I visited this facility
North Pointe was a nice place with a nice layout, and offered a lot of the same amenities as the other places. The rooms were comparable, and I liked everything that I saw. The location was not that convenient, and the price seemed equal or just a little higher than other places, with maybe a $200 difference. I checked on the residents. They have various programs. That was one of our criteria: to find a place with a lot of activities. I was very pleased with the activities they have in-house and outside activities, like taking the residents to the movies and to the mall or taking them to different activities outside of the assisted living place.
November 07, 2016
I am a friend or relative of a current/past resident
My sister has been over at North Pointe for several months, and I liked it. She is actually eligible for VA, but she is still mobile, so she has to be in a secured unit. The apartment is really nice. Right now, she is in a room by herself, but it is supposed to be semi-private. It has a bathroom and a TV. It’s nice and clean.
They have been really good, and we make it really easier on her. We are happy with it. She does do a lot of activities. I have eaten with her several times; the food has been good, and the dining area is nice.
November 02, 2016
I am a friend or relative of a current/past resident
My mom is at North Pointe, and it's lovely. It's very pretty, and everything is spotlessly clean. They have a grand piano, and a lot of entertainers come out and sing or perform. We've had a family barbeque and entertainment, which was lovely. My mom is treated very well, she loves the people out there, she feels that they love her, and she gets hugs constantly. The grounds are really pretty. There are flowers and tables and chairs set around everywhere and there are walkways if they want to walk around outside. My mom had a couple of problems with a couple of people when she first moved in. I called, and they immediately addressed it and took care of it so she was happy as she could be again. It's just been a great experience, everybody there is just super nice and helpfu,l and her surroundings and environment are just great. I've eaten with her several times, and the food's been really good. It's not fancy food, just regular good old food, like chicken, corn, rice, peas, and gravy and stuff that she likes to eat. We're just very pleased.
September 30, 2016
I visited this facility
My mom is at North Pointe, and it was clean. They have good activities. The staff seemed to be attentive.
July 27, 2016
I visited this facility
North Pointe seemed nice and new but not visually fancy. The people were really nice. We talked to several of the residents who seemed to be very happy. I was impressed with the tour. The lady that presented the tour was very informative, but she was too exuberant, and I was not able to ask questions. She was perfectly nice. They had fairly good activities.
June 18, 2016
I visited this facility
The staff at North Pointe was very friendly, and the rooms were spacious. I didn’t like the shower facility because you have to step up to get into the shower, and my father is in a wheelchair. It’s a little older but appears to be clean and well maintained.
April 25, 2016
I am a friend or relative of a resident
My dad has been in North Pointe for two weeks now. It's not that bad, but very time I go in there, Dad's clothes are in the other guy's drawer and other people's sheets are on his bed. Sometimes they don't check and see where his clothes are. They helped me out when I first came in and didn't charge me right away for the doctor's fee. Basically, they're pretty good. The place has a warm and welcoming atmosphere, it's clean, and the people are very nice and friendly. They put names on their stuff, like his clothes, but sometimes I would come in and he's wearing somebody's pants. I would look at the name tag, and his name is not in there. Considering everything, I don't have any complaints.
July 13, 2015
I am a friend or relative of a resident
I got my mom in North Pointe. They are very nice, they take good care of her, they have activities, and she seems to be well-adjusted. She has a bedroom with her own personal bed and dresser, her pictures, TV, and walkers, they have a room too where she can sit and visit, and there is another lady that has the bedroom next to her. This is a little suite with two bedrooms. The facility has all kinds of sitting rooms, TVs, and all kinds of activities. They have Bingo, and yesterday they had some children coming inside and being there with them. And then, they played dominoes, and some form of basketball where they can sit and play. They take very good care of mom, and we can go in anytime. They always call me -- because I'm her POA -- before anybody takes her away from the facility for anything, and if anything happens or they need me for anything, they would call. The day mom moved in, my baby sister and I had lunch with her, and the food was very good.
February 04, 2015
I visited this facility
We put my grandmother here and in four days time her health declined rapidly. She came in walking on her own, using the bathroom, and feeding herself. When we went to check up on her, her glasses were falling off her face and she was severely dehydrated. The nurse over the memory care unit lied to us about what was going on with my grandmother. She had also fell in that time frame and had broken her hand and her hip and they let her sit there without having it checked out for who knows how long. When we were moving her out of the residence we heard a women in her room yelling for help, but no caregivers went to check in on her. This place was horrible and understaffed in the memory care unit, only having two people for twenty or more memory care patiences.
October 28, 2014
I visited this facility
We visited North Pointe Assisted Living. It seemed to be well managed. It seemed to be patient-oriented. The facility seemed to be updated. It seemed to be that they were in the process of completing some updates while we were there. They have a secured ward and a non-secured ward. What they could improve on, in my opinion, was the master front door. The entrance/exit should be affixed with the buzzer system. The main entrance was not secure. During business hours, from 8 to 5, there was a gentleman that manned the desk there, but anytime after 5, a resident who is in a non-secure portion can enter and exit at their will. The only weakness I found in the whole facility was the main entrance was not secure.
Memory Care Reviews for North Pointe
January 21, 2022
I visited this facility
The staff are very attentive to the residents. They are always doing activities with them to help keep them busy and seem to have a lot of fun. The residents seem to really enjoy it.
The staff are very friendly and go above and beyond for their residents and their families.
Questions about North Pointe
What ongoing training does the staff receive in dementia care?
All staff is required to take online classes monthly and receive on-site in-service regarding dementia care.
Describe the overall population of assisted living residents at North Pointe. What is their average age? What are their favorite things to do?
Average age is 65 where we have residents from all walks of life both male and female including those with disabilities. They all enjoy our home cooked meals and daily activities!
What programs or activities does North Pointe offer to enrich residents' well-being?
We offer an enriching program at our community with ongoing activities that keep our residents fulfilled occupied. We offer on and offsite activities from arts, crafts, puzzles, music, devotion, games, yummy food decorating and eating. Always lots planned for all holidays.
What places are near North Pointe or within walking distance for assisted living residents to enjoy?
Nothing in walking distance. We are located just off the main road to the hospitals, shopping and grocery stores.
What transportation services does North Pointe offer to assisted living residents?
We offer a North Pointe Van where we have certified driver.
What makes the chef or dining program at North Pointe exceptional? What kind of menu can assisted living residents expect?
Residents have healthy and hearty food selections for every meal. Breads, desserts and other treats are baked onsite.
What safety features or security measures does North Pointe offer to assisted living residents?
We are fully staffed with not only care staff attending to the residents, but all managers are involved with the safety and security of all residents at all times. Our have a safety lock feature once the sun goes down they can't get out.
How does North Pointe keep residents' families informed about their loved ones?
We contact via phone, email and mail
What is the care staff-to-resident ratio at North Pointe during daytime and nighttime hours?
3 care staff to every 15 residents
If North Pointe accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We accept small pets. They are allowed in our center courtyard area as long as they are on a leash.
What ongoing senior care training does the staff receive?
We have monthly required Relias training that covers everything in detail from every level required by our state regulations.
How many staffers are on duty in the daytime and overnight?
There is ratio of 1:7 on first and second shifts and 1:20 on third shift.
What safety features or security measures does North Pointe provide to protect residents who wander?
Our memory care wing has security locks and alarms as well as a secure outside courtyard.
What programs or activities does North Pointe offer to keep residents engaged? How does the staff engage residents' long-term memories?
Our activities director does several activities daily with our memory care wing that engages our dementia residents in a way that they understand and benefit from.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Wellness director assesses every six months or unless there is a change in condition.
What techniques does North Pointe use to support memory care residents during mealtimes?
We offer a family style open dining room where our care givers sit with the residents to encourage eating in a tranquil environment.
How does North Pointe keep residents' families informed about their loved ones' health?
Wellness Director will contact families directly.
Describe the neighborhood around North Pointe. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are off the beaten path where we can offer security and serenity. Not much traffic, lots of lush trees, flowers and grass.
Is North Pointe affiliated with a hospital if more care is needed?
We are not affiliated, but just around the corner from Anmed Hospital and Health Campus Out Patient Surgery Center.
Services and Amenities of North Pointe
Room and housing options
- Companion Suites: Yes
- Studio Apartments
- Housing Extra: None
Dining options
- Dining Room Shared Meals
- Room Service For Meals
- Dining Extra: Menu Alternatives
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Baby Grand Piano
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Land Line Telephone Is Extra
Health services
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Games
- Stories
- Religious Services
- Lectures Discussions
- Arts And Crafts
- Activities Extra: None
Financial guidance
- Financial Guidance Extra: None
Guest services
- Guest Parking
- Guests At Mealtime
Diet
- Diabetic
- Kosher
- Low Fat
- Special Diets
- Low Salt
- Renal
- Vegetarian
- Diet Extra: None
Languages
- English
General
- Pets: Yes
Nurses
- Nurses Extra: None
Range of services
- Personal Care Assistants
- Range Of Services Extra: None
Payment options
- Check
- Payment Options Extra: None
Licenses
- State Licenses: CRC-1454
About North Pointe
Feel the electricity at North Pointe, where exciting amenities, world-class services and myriad recreational and social opportunities keep our residents energized and buzzing. Our Assisted Living and Memory Care community in Anderson, South Carolina, feels like one big family that shares meals together in our tastefully decorated dining room and worships together every Sunday regardless of faith. Residents have the freedom, though, to live life in private and semi-private one-bedroom apartments with spacious bathrooms and plenty of safety features such as emergency response systems and assist rails. Caring and professional staff members will provide a helping hand for residents who may appreciate assistance with the activities of daily living, including courtesy transportation for shopping and dining outings, housekeeping and personal laundry services and medication administration. With Greenville less than 35 minutes away, our residents are afforded big-city services with the feeling of small-town living.
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