North Hills Health and Rehabilitation Center

I have been here for two weeks and have two more to go. This is run beautifully and every staff member is caring and willing to go out of their way to see that I am comfortable at all times. With the current lockdown there are no activities but everyone makes sure you are taken care of in your room. My room is large and overlooking a pond surrounded by woods that gives a beautiful view of deer coming and going morning and evening. The staff is right on time with medication and highly trained. I highly recommend this rehabilitation center.

My mom was sent here after hip surgery. Of course this was during the covid-19 breakout, which was concerning enough. Not being able to see her and be with her was stressful. But the team of nurses and care givers were always calling me giving me updates and always willing to answer any and all questions we had. We were able to talk to her daily. Some even shared their lunch if she didn’t like what was being served! They go above and beyond here. I could not be happier with care she has gotten here. She is to come home this week, after being there since March. You can’t go wrong sending a loved one here.

Our dad has been in and out of several rehab facilities over the past few months following hospital stays, and this facility was by far the best. It is actually a mansion with an additional wing, which seemed quaint at first; the rooms were smaller and closer to one another, which meant the staff was always nearby. The annoying alarms we know from other facilities were muted here, which made it a more calming environment. The facility is clean, well-maintained, and staffed with friendly and helpful people who had an amazing team coherence: The nurses and aides were very attentive to his needs and to our questions, the therapists could always give us an update on his status and progress, the activities coordinator kept residents engaged, and the social worker was direct with us about prospects for Dad's continued recovery, helped us to navigate the insurance coverage wilderness, and provided helpful recommendations about his options after leaving this facility. Everyone worked well together, and we feel that Dad received the best post-hospital care here.

My mother lived at North Hills HR for over five years and she thought she was living at a resort. That being said, due to recent back surgery, once I was released from the hospital there was no question as to where I would go for rehab. The care I received was nothing short of five-star! Carolyn treats residents and staff as if they are family. From the administration to maintenance, all work together to provide a positive, healing environment. It is obvious that the nurses, the occupational and physical therapists have the necessary education to do their job and do it well. Even in the late night hours, whether I needed assistance with medicine, getting comfortable in bed, reaching the bathroom without an incident-- not a lot of time passed before someone answered the bell. That is not always the case with other institutions and we'll leave it at that. The doctors that made the rounds were attentive, they took the time to listen. When I first arrived they praised the staff and that also set my mind at ease. When it comes to "handing over mom," a decision not easily come by, without hesitation I would recommend North Hills HR.

My Sister is recovering here & has been "sooo" well taken care of. The homeyness of the building, with it's very efficient Administrator (Carolyn Hall) & her professional and caring Staff, is amazing. Dolores' recovery has been remarkable - - this facility doesn't resemble the stereotype o a rehab institution! I believe a loved one staying in N.H. Health & Rehab Center will receive the best possible treatment. The goal of Carolyn & Her Staff, is to help each resident reach their optimal recovery, so that they are able to return back into the world they call HOME!!

My father-in-law went to rehab here last week. His prior stint in rehab in Monroeville a few years before he referred to as being incarcerated. I asked him what he thought of North Hills Health & Rehab, and he thought they were great. This matched my opinion of them - the staff is terrific! They treated him with respect, and were very much on the ball as to treatment. I'm so glad that I found a rehab place that I can use in the future, if, heaven forbid, I need one.

My husband suffered a severe ankle fracture, and North Hills Health and Rehabilitation Center was there for us in our “hour of need!” We cannot say ENOUGH about the WONDERFUL care he received at this facility! He ended up being there for a month. Everyone was so kind, professional, encouraging and helpful! I could tell they sincerely cared about my husband and wanted to do everything in their power to help him get stronger and get back home! Shortly after my husband arrived there, the social worker came and introduced herself and talked with us. She really cared about what we were going through and she helped us put my husband’s injury in perspective- as she said, “THIS is fixable!” We think about that quite often- especially at challenging times. I personally witnessed the activities director visiting with a new patient, finding out information about what he liked to do, etc. so that she could provide some activities for him while he was staying at the center. The Center is large enough that they offer all the services you need, but small enough that they never lose that “personal touch.” My husband received great care from the nurses and aides- the occupational and physical therapists were wonderful- so kind and encouraging! My husband really looked forward to his sessions there! They even did a home visit with us to help us get ready for my husband to return home. They also worked to rig up special leg rests for my husband on his wheel chair so he could keep his leg extended- he has very long legs and a regular leg rest wasn’t long enough. Everyone was friendly and kind- the cleaning staff, the kitchen staff, all of the support staff- if we ever had a question about anything, you could ask anyone on staff, and if they didn’t know the answer, they would direct you to someone who did! Everyone works together to help things run smoothly- like a family! We know the spirit we saw at the Center flows from the Director, Carolyn. She is so energetic and fun! She loves her job and she loves the Center and trying to make it the best experience as possible for patients and staff. We would see her all over the place... helping wherever they needed an extra pair of hands! For one of my husband’s doctor appointments in the city they couldn’t arrange a transportation service, so she took him herself! When we had a “care team” meeting, I could tell everyone knew my husband, knew “his case,” wanted to do everything they could to help him transition back home with support, and offered us whatever services we needed after my husband’s surgery to get back home. We definitely felt like we weren’t getting “booted out the door,” and actually, after my husband’s second ankle surgery he went back to the center for a week to get ready to come home. Even when we left the facility yesterday to come home, we were assured that we could call 24 hours a day if we had any questions-and we actually DID call last night about a question with medication. The facility is clean and the rooms have big windows, which I love. There are inspirational sayings everywhere... they decorate for holidays.....there is a “nice feel there.” My husband felt the chef prepared very good meals and options are provided. I know my review is long, but I wanted to give anyone considering NHHRC plenty of first hand evidence of our experience there to assist them in making a decision about whether to go there. When we were at the hospital after my husband’s accident and the social worker gave us a list of rehab facilities, we chose NHHRC because it had a 5 star rating and it was close to home. After our experience, we can definitely add our own 5 star rating and our gratitude to everyone there for all of the help, encouragement, and kindness you have shown to us! Your care has made all the difference for us!

I stopped by North Hills Health and Rehab, I met with the administrator Carolyn - I was Very Impressed with how the residents were all enjoying activities, and Carolyn was interacting with each one of her residents! Everyone I met was very pleasant and the residents enjoy the homecooked meals & activities. The rooms were clean and I enjoyed that North Hills Health and Rehab felt like Home - I also Loved the sentiments on the walls - Everyone here was warm and Welcoming!