My husband suffered a severe ankle fracture, and North Hills Health and Rehabilitation Center was there for us in our “hour of need!” We cannot say ENOUGH about the WONDERFUL care he received at this facility! He ended up being there for a month. Everyone was so kind, professional, encouraging and helpful! I could tell they sincerely cared about my husband and wanted to do everything in their power to help him get stronger and get back home! Shortly after my husband arrived there, the social worker came and introduced herself and talked with us. She really cared about what we were going through and she helped us put my husband’s injury in perspective- as she said, “THIS is fixable!” We think about that quite often- especially at challenging times. I personally witnessed the activities director visiting with a new patient, finding out information about what he liked to do, etc. so that she could provide some activities for him while he was staying at the center. The Center is large enough that they offer all the services you need, but small enough that they never lose that “personal touch.” My husband received great care from the nurses and aides- the occupational and physical therapists were wonderful- so kind and encouraging! My husband really looked forward to his sessions there! They even did a home visit with us to help us get ready for my husband to return home. They also worked to rig up special leg rests for my husband on his wheel chair so he could keep his leg extended- he has very long legs and a regular leg rest wasn’t long enough. Everyone was friendly and kind- the cleaning staff, the kitchen staff, all of the support staff- if we ever had a question about anything, you could ask anyone on staff, and if they didn’t know the answer, they would direct you to someone who did! Everyone works together to help things run smoothly- like a family! We know the spirit we saw at the Center flows from the Director, Carolyn. She is so energetic and fun! She loves her job and she loves the Center and trying to make it the best experience as possible for patients and staff. We would see her all over the place... helping wherever they needed an extra pair of hands! For one of my husband’s doctor appointments in the city they couldn’t arrange a transportation service, so she took him herself! When we had a “care team” meeting, I could tell everyone knew my husband, knew “his case,” wanted to do everything they could to help him transition back home with support, and offered us whatever services we needed after my husband’s surgery to get back home. We definitely felt like we weren’t getting “booted out the door,” and actually, after my husband’s second ankle surgery he went back to the center for a week to get ready to come home. Even when we left the facility yesterday to come home, we were assured that we could call 24 hours a day if we had any questions-and we actually DID call last night about a question with medication. The facility is clean and the rooms have big windows, which I love. There are inspirational sayings everywhere... they decorate for holidays.....there is a “nice feel there.” My husband felt the chef prepared very good meals and options are provided. I know my review is long, but I wanted to give anyone considering NHHRC plenty of first hand evidence of our experience there to assist them in making a decision about whether to go there. When we were at the hospital after my husband’s accident and the social worker gave us a list of rehab facilities, we chose NHHRC because it had a 5 star rating and it was close to home. After our experience, we can definitely add our own 5 star rating and our gratitude to everyone there for all of the help, encouragement, and kindness you have shown to us! Your care has made all the difference for us!
Hi Suzanne, thank you for taking the time to leave a review for us at North Hills Health and Rehabilitation Center. We're happy you found our staff to be so supportive during your experience here! Your recommendation is greatly appreciated. Have a fantastic day!