The Facility is Clean, the Staff are friendly, my concern is with the management. Someone is neglecting adequate staffing. I was leaving when another patient called me and said "I need a nurse", so instead of leaving, I walked over to the Nurses station where there was a screen showing which call buttons were on. The one for this patient was beeping and had been on for 15 minutes. I was informed by a staff person that the caregivers were with another patient, but this person made no effort to go answer the call button. evidently there were only 2 actual caregivers on that level. This was not the first time I observed a long wait for an answer to the call button. When my loved one was first admitted they waited and waited for someone to come. At that time I verbally told them that this was inexcusable, every patient should be checked on at LEAST once an hour. The food is often cold when it gets to the room with no attempt to warm it even though there is a microwave in the dining area. I have a medical background and the patient care is very poor. As I said, this is a sign of poor management. I don't blame the underpaid lower echelon staff, but management is definitely guilty. The best I can say is the Staff are friendly and the place is clean.