Brookdale Geary Street

My father stayed at Brookdale Geary Street. It seemed like they didn't come in and do the housekeeping enough. Every time I was there, the dishes were still left in the room. He complained that when he would ring for them to come and help his wife go to the bathroom, it would be 30 minutes before anybody ever got there. The place looked clean and didn't smell bad. It's just way too expensive for the care you get.

My parents live at Geary St. now. I live 150 miles away from them, and each time I go there, I have to wash moldy, dirty dishes. Housekeeping vacuums and nothing else. The resident aids for the most part are incredible, but have very little time, and even less training. The turnover there is massive. The management seems to care little for their employees, less for their residents, and are actually aggressive toward relatives when questioned about their parents care. My mother had a huge head injury that went unreported until I arrived from out of town, and I ended up taking her to the emergency room. The administrator there suggested that if I thought it was so bad, why didn't I take her to the doctor. When I took her to the doctor, they were concerned about a fractured skull and immediately sent her to the ER. Bruising was all over her skull, down her cheek, and around her neck. This was not reported or even referenced in her records until I came in from out of town Monday morning. I still have not received a report from Brookdale on the outcome of that. My mom is now in memory care, and I personally witnessed her being touched and "handled" by men residents three times in one weekend. I reported it. I have repeatedly called adult protective services, and the elderly care ombudsman. I have been told by employees there that nothing I do will change the way things are done there, but its' great that I keep trying. DO NOT take anyone you care about to this place. We were told every effort would be made to keep our parents together. NO effort was made, they are now separated after 68 years of marriage. I do not have the power to move them, or I would. I just keep hoping State of Oregon regulatory agencies will take care of this place. The caregivers and Natalie are awesome.

I am the son of a former resident ( my mom). 4 yrs ago is when we put my mom in this facility. The last 2 yrs we’ve had nothing but major problems. Ants found on uneaten food trays left out for my mom to eat. She can hardly see at all. I’m glad I came and found it before she did. Brought this to attention to all the staff from maintenance to the E.D. ( E.D. Is hardly onsite & often doesn’t return calls) Fought ants for the last 4 months. HEY BROOKEDALE!!!!.FYI..ants come to eat when there is a lack of housekeeping. I would rate the housekeeping effort 1.5 out of 5.... Placing my mom on filthy soiled sheets (worst case you can imagine) ... these 2 examples is what led us to move out. There were many other events that added to the decision ....total lack of concern by the management ( excluding Natalie) . Most staff have a ““not my job” attitude. Sad but true. We have moved mom to a much nicer facility and just want to get the word out to protect those who have loved ones needing help..... Only a small handful of great staff members.... you know who you are 👍

Brookdale Geary Street seemed very nice and pleasant. It was a newer, nice, bright, and clean place. Their studio room was on the small side; that's why we didn't choose them. They had nice grounds outside. The staff members I met were fantastic. The dining room was very nice, comfortable, clean, and looked like a casual restaurant.

My husband was a resident at the memory care for one month! I moved his because of the lack of care he received. Scheduled activities not done, linens not changed, he complained about the food and the whole place just seemed understaffed and disorganized. Even after bringing some of these things to their attention it still did not get done. The billing also was impossible to get straightened out. Reported everything to corporate.