My parents live at Geary St. now. I live 150 miles away from them, and each time I go there, I have to wash moldy, dirty dishes. Housekeeping vacuums and nothing else. The resident aids for the most part are incredible, but have very little time, and even less training. The turnover there is massive. The management seems to care little for their employees, less for their residents, and are actually aggressive toward relatives when questioned about their parents care. My mother had a huge head injury that went unreported until I arrived from out of town, and I ended up taking her to the emergency room. The administrator there suggested that if I thought it was so bad, why didn't I take her to the doctor. When I took her to the doctor, they were concerned about a fractured skull and immediately sent her to the ER. Bruising was all over her skull, down her cheek, and around her neck. This was not reported or even referenced in her records until I came in from out of town Monday morning. I still have not received a report from Brookdale on the outcome of that. My mom is now in memory care, and I personally witnessed her being touched and "handled" by men residents three times in one weekend. I reported it. I have repeatedly called adult protective services, and the elderly care ombudsman. I have been told by employees there that nothing I do will change the way things are done there, but its' great that I keep trying. DO NOT take anyone you care about to this place. We were told every effort would be made to keep our parents together. NO effort was made, they are now separated after 68 years of marriage. I do not have the power to move them, or I would. I just keep hoping State of Oregon regulatory agencies will take care of this place. The caregivers and Natalie are awesome.
Thank you for taking the time to share your concerns about Brookdale Geary Street. The safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their families. The staff is committed to providing the highest-quality service and care for each resident every day. We hope you will call us to discuss your experience in greater detail.