Prestige Senior Living West Hills

Julie

My mother is moving into Prestige Senior Living West Hills. We put on a deposit on a room. The main reason we chose it was because they had something available. They just seemed very attentive and all the residents that walked by were happy. The staff members looked happy and there were a lot of them. The facility was nice, and clean, and newly carpeted. They had crafts, trips, and assistance, and all kinds of stuff. The rooms were good-sized.

Frank

We will be moving my mother in Prestige Senior Living West Hills. Overall, it was very enlightening. The people that were there, and even the residents would talk to you. The staff is really friendly. We didn't get to see how their lunches were so far, but we talked to the chef, or at least one of the chefs, I guess there's more than one. It overall basically was more of a welcome to you. Everybody kind of goes together. It's being somewhat remodeled, and they are remodeling things right now. It looks like maybe parts of it needs to be done, but they're working on that, and they're doing it as it is. Other than that, it looked like it was pretty clean.

Brenda

Prestige Senior Living West Hills is a nice community. It's just an odd sort of place, like the shape of the building, the carpeting, and the décor. From my particular situation, I think it would be challenging for my mom to find her way to the dining room. It's very large, and my mom has some dementia. I think it would be challenging for her to navigate her way around the facility. The staff was fantastic and very knowledgeable and friendly. She asked good questions. She was great. I was able to meet some of the residents, and they all seemed very happy. We were able to tour the whole facility. They've got some great bathing facilities, which I liked. They have a large kitchen, and they have a big craft area. The thing I particularly liked is they have a very nice balcony that overlooks the sheep farm, so that's very nice. The facility felt tired and a little outdated.

Dan Hagan

Rooms are very nice. The staff is friendly and caring. Lots of activities like bingo and artwork and exercise classes. Before covid many good outings as well!

LShelby

I am not sure what we would have done with out Prestige. They made room for my Dad when we couldn't find anywhere for him a few years ago. He could not longer take care of himself at his retirement home and shortly after the passing of my Mom I was staying with him and caring for him while also working full time. Prestige took us under their wing and helped us make sure our Dad was safe. He had to live in another town for awhile and then as soon as we could he was moved close to us in Corvallis. Since then, we have been blessed to know he is in good hands. Since the COVID lock down it has been very hard. Prestige employees have been working hard to make sure our Dad has what he needs and is safe. As a nurse, I know that being a care giver is challenging and things aren't always perfect. I still know that my Dad is in a place that cares, regardless of these trying times. The Director Travis is so kind and caring also! I would highly reccomend this place for a family member.

Doug's sister

Because of COVID things are different and they are very vigilant in protecting the residents of Privelege West Hills. They have yoga, bingo, and a variety of activities but COVID often changes the schedule. There is a coffee and snack bar available when COVID is not a problem. They also have a happy hour on Thursdays when possible for residents to visit. My brother moved in when he had a stroke and is physically well but other difficulties. As his sister, living several miles away, the personnel has been very helpful to him, specially Tomena, Jon, and Travis. I so appreciate the updates Travis sends everyone..

Ms. Pierce

The staff has gone above and beyond all expectations in keeping the residents safe and engaged during the pandemic. The rooms are kept clean and neat. The staff has tried all kinds of interesting activities and events to get residents involved.

Sarah Santher

My great uncle has been here for a year and a half now and absolutely loves it! Before covid precautions were set in place, I'd visit and eat there often. Their food has always been great when I went- their homemade bread is amazing and they do salmon very well! The community is always clean and smells good. They got a new Executive Director this year (2020) who has really improved the place (according to my uncle). My uncle uses a wheelchair and whenever he needs help with anything, even just having dropped something on the floor someone is there to help assist him within minutes. He really loves their activities person and said the outdoor socially distanced concert they had last week was a blast. I would absolutely recommend Prestige West Hills! Great place to call home

mypooorgrandma

Do not put someone you love in this home. My grandma who has a broken leg can’t even get someone up to help here within and hour if at all. The food scheduled is never on a timely manner if the person wants to eat in their room. It’s not the staffs fault it’s managements fault they only have to care givers staffed at a time. I wish I could give this place 0 stars

mvo62

Poor staffing Repeatedly did not meet care expectations outlined in service plan Charged for care that was not provided Multiple medication errors Inadequate housekeeping Overall provided misleading, inadequate, unsafe care

Keith17

The employees were very helpful. My sister enjoys the food and is happy with her room. Our family is pleased with her care.

David109839350

Prestige West Hills is taking very good care of my father. He has been there for about a month now and is doing better than he has in a very long time. The regular and good meals and clean, healthy environment have had a very positive effect on him.

Vincent7

The Prestige Senior Living on West Hills is very nice and affordable. My dad and I love it. The process was easy and quick, and the staff is very knowledgeable and very helpful. We are having a great experience. I would recommend this facility to others. It is not a super fancy place, but the food is good, the staff is good, and the place is clean.

Dharohar1

The staff were helpful to visitors and appeared to get along well with the clients. They were generally at least attempting to seem cheerful and friendly while providing services. The staff that I spoke with displayed knowledge and familiarity with the habits and personality of my relatives they were caring for which was very encouraging. My grandfather never made any significant complaints about his treatment or the facilities.