Brookdale Oklahoma City Southwest

Linda

Brookdale Oklahoma City Southwest was a very nice and clean facility that looked like it had a lot to offer. They were having some kind of nice veteran thing with a cake when I visited. The staff was very knowledgeable and very nice. I really liked them. They seemed very interactive with the residents. The people looked happy. It was a little bit more expensive than the other place. The facility and the rooms were very nice.

Thom B

I have visited this community several times, and each time I have found the residents to be involved in some type of activity, and having a good time. The staff is extremely attentive, and involved. The facility itself always looks great, It is a secured, and locked facility, and smells nice and clean. Its exciting to see the small changes the staff has made. Each time I visit, there is something new! The residents are truly treated like family!!

Julie43

The rooms were small in Brookdale. They have indoor and outdoor carpet in the rooms so some of the rooms you can smell urine. It has a central living room but did not make the walls dead end. If you’re in memory care, I saw that as a problem. The staff was very attentive and informative. The dining room was set up in tables for four.

Provider Response

Caregiver14

I had visited them twice and it was a lot cheaper. The whole building was a secured memory care and the residents couldn't get out. The doors that do open were the ones that opened going to the courtyards. The facility was clean. The staff was good. They had two dining rooms, one for people who needed more assistance and one that was more social and people could eat and socialize. Their rooms were nice. They had several stations set up throughout the facility. They got a section that looked like a business desk from 1930. They had a kitchen safely set up for men and women. They had actual workbench for men and women with safety tools. They had activity section set up for the usual things that old people do. It had a very nurturing environment for dementia patients.

Marilyn11

Our family member, who has severe Alzheimer's, is receiving excellent care at Clare Bridge South. The facility is well maintained and the staff are very pleasant.

watchingforparent

This facility is very poorly run. The costs are higher here than other facilities within the same area, offering the same services, but the facility smells of urine; some of the staff are quite unengaged, bordering on neglectful. The administrator has nothing but excuses for her non performance and is very inconsistant in her attendance during the day. When present, she spends most of her time in her office with the door shut and the blinds pulled. The staff is not being trained properly. Examples of what we experienced were: Frequently finding our parent in other peoples clothing. Lost items - including clothing. Coming in on the weekend to find the entire staff out in the courtyard smoking while one of the female residents was defacating on the floor. On another occasion, finding our parent sitting alone in the dining room instead of being taken back to their room after dinner. When attempting to talk with the administrator just given a lot of excuses about how she cannot control the staff and cannot be there 24X7. Our parent's room had a non-working smoke alarm (hanging from the ceiling). We notified the administrator of our impending move and the service became even worse. We gave her 24 hours notice of when we were going coming to move our father and that we needed all of his things (medications, supplied we had paid for and clothing all back in his room). When we arrived, nothing was ready, the administrator and her senior staff holed up in the nurses office and did not lift a hand to help; leaving their staff to scramble. When we made our final return to pick up our parents remaining items, one of their residents left via the door we were unloading under. Pure neglect on their part. We did not want the resident or his family to suffer, so we alerted them to the run away resident. The administrator was so intent on not cooperating with us and exhibiting passive/aggressive behavior that they neglected the safety of their resident. Please do not intrust your family with this facility.

Provider Response