FountainBrook Assisted Living & Memory Support

Lori

I toured the memory side of FountainBrook Assisted Living & Memory Support. Everything was very nice, it did not smell bad, it didn't smell like a nursing home, and the layout was nice. The staff was friendly, I liked it so much that I chose it for my mother. The dining area looked nice, we were there at meal times, and they had snacks out for the residents. It was down the street from my home.

Kjb25

If your looking for a facility for a loved one that has mild to medium stage Alzheimers/Dementia please do NOT place them at FountainBrook Assisted Living & Memory Support!! The facility is nice but the level of care in the memory unit is substandard at best. My brother and I placed my mom there with plans that I would stay with her for the first week to help her get comfortable but after voicing my concerns to the memory unit director ..who I rarely saw in the memory unit, and one other manager I took my mom back home..losing every bit of the $5,000+ that was paid...only after I removed her was I informed that a written 30 day notice was required to receive any money back. Apparently this was included in the fine print of their “contract”. When I attempted to talk to the Director he was very harsh, insensitive and rude. This is what I observed while staying with my mom: 1) Understaffed-the ratio of caregiver to resident is NOT adequate for the level of services needed. Not once did anyone help my mom shower, dress or clean her room during the time we were there. (The bathroom was cleaned once) It was very disturbing to my mom when we would go out to the memory unit dining area to eat breakfast and many of the residents were asleep with their heads laying on the table with often only one staff available to serve all the residents. Rather than allowing residents to eat after they naturally wake up (since many are up during the night) they are placed at the tables at 7:00-7:30 and immediately go back to sleep. At one point one resident was choking so badly with no medical aids around to help. 2) Activities and social stimulation was nonexistent in the memory unit. What I observed was that many residents in wheelchairs would be placed in the TV room after breakfast and left until the next meal and shuffled there again after lunch. Because there were no activities in the memory unit I would take my mom over to the “Assisted Living” area and attend several of the activities that they had. The only positives that I can list for Fountain Brook Assisted Living & Memory Support are that the facilities are nice and the food is good. I have never taken the time to write an on-line review, however I feel so strongly that if my review could prevent someone from making the same mistake I made when I decided to place my mom at the Memory Unit at Fountain Brooke Assisted Living & Memory Support then it will be worth it.

Ronald

FountainBrook was very good. They have a variety of activities for folks. The place was very clean and fairly new. The staff was very helpful and answered all our questions. We ate there a few times and the meals were good. They had good choices, and there was a menu where you could get certain items. They just don't take Medicaid. The rooms were sufficiently large enough, with lots of light, a window in each unit, and it has a courtyard so you can walk around, be protected, and enjoy the outdoors. The other rooms have separate private dining rooms and living room/dining room/kitchen setups, which were also very nice.

Lisa

FountainBrook was nice but a little bit older. It had a nice, well-done memory care area. The rooms seemed to be a little bit smaller. The dining area seemed clean, and the amenities were older and not updated. The facility was very clean, and maintenance seemed to be great. The lady who I met with was very personable and followed up.

presea2b

My Mom moved & she loves it! She tells us the food is terrific - just like she cooked & there are plenty of fun things to fill her day! She is most appreciate of the staff, who she tells us treat her like a queen! That's all we needed to hear to know she's enjoying a great quality of life!

Xatten

My Wifes Mother lives there and is not happy. Food is horrible and so is the staff. They just redid the kitchen and now the cost to stay is going up. Figures! They need somebody that has a clue to manage the place. Maybe somebody that has taste buds that work also.

Barbara743688

Fountain Brook changed management and the director -- I think she quit -- and it was in chaos after that. It took them three months to give my mother a shower, and every time I would inquire about that getting a hair cut or shampoo and a beauty shop, the standard answer was "We asked her, and she said no." You don’t ask an Alzheimer or dementia patient. Do you want to; it’s like having a 3 year old. We were pleased before they changed management. Now they are remodeling their kitchen because my sister in law is still there. This happened a month ago, and they said it will only be a few weeks but now they’re projecting that the kitchen won’t be remodeled till the end of October, and these people are getting sandwiches and cereal. That’s not geared mainly towards the Alzheimer’s.

Janis881184

Fountainbrook was newer and more modern. The rooms were really nice. I just didn't feel quite as relaxed there. The facility was not that old; it was more up-to-date. The dining area was large, and it gave you more of an institutional feeling. The staff was good and interfaced well with the residents. The one thing I did like was that they had a safe room because they have tornadoes in Oklahoma. The food wasn't bad.

Caring 7376

The FountainBrook is very, very nice in terms of both the facility and its staff. The food is very good, and it's like in a restaurant where you order from a menu. My dad moved in there on the 1st day of February.