Trustwell Living at Urbana Place

Martee

We toured Trustwell Living at Urbana Place. The ladies were very nice. They absolutely made my father feel more comfortable because he was not feeling comfortable. He will move there for respite. The lady who is in charge was extremely helpful. It is more of a home atmosphere with apartments. So, you have your privacy having an apartment instead of just having a room where somebody can walk in at any time. If my father leaves and feels uncomfortable about leaving his door unlocked, he can lock it. I was also amazed at how big the closets were, and the bathrooms were really, really large, too. It has a chair lift, which he uses to sleep, and so that will be just like home. He was very tickled to know that there's a microwave and a little refrigerator, and he can have his snacks and things there like he does at home. They told him to bring whatever he wanted that would make him feel more comfortable and make it more like home. They were just wonderful. Right now, they don't have a normal cook, so the staff is cooking. They're really putting forth a lot of effort into serving good meals that have flavor, and they said their residents are very happy with that. I was impressed with the people, probably more so than the facility. I think that the people make the facility a comfortable and happy place to live. They're very helpful, caring, and friendly. I thought the facility looked clean, but a little worn. The lounge was very inviting with the fireplace. They have a nice little summer room in the back where you could go. The lady had brought her own plates from home that had birds on them, and somebody else who lives in the community brought a clock that chirps, and I thought that was really cool.

Dortha

I like that Urbana Place was a lock-down facility, and they didn't have to wear an ankle band or a bracelet. The dining area was very nice, I had gotten there around supper time and it had several people in it. The food must be good for all of them. They have a chef and they have a menu that they can pick from for what they want. They have a special dinner they make too. They have a separate dining room if you would want to come and dine with your family, you can go reserve the separate dining room. Like if you want to do a birthday party or something, you can reserve that. They had a really neat enclosed porch area. When you walk in the door, in front of you is a sitting area with a big fireplace which was comfortable. They had another sitting area with a big-screen TV on the wall, and some people were sitting in there watching the movie. The staff who helped me there was very nice. He called me since then to see what I have decided to do.

Shi

My mom has been at Urbana Place for 5 years. I did not think she would live long when she went in because she had lost so much weight and was falling at home a lot. She has gained a healthy weight and is 97 this year. It is good to know her needs are taken care of. They have the best nurses and the staff is always smiling and so helpful.